The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium. 

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates 
  • Identify opportunities for our customers to get greater value from the Tanium platform 
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills 
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

• Education
  • BA/BS or equivalent experience required
• Experience
  • 5+ years of experience in IT/Consulting
  • 5+ years of experience in Systems Administration/Engineering
  • Active TS/SCI Clearance or higher
  • Hands-on Tanium experience a major plus
  • Strong troubleshooting skills
  • Ability to articulate and communicate
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
    • Endpoint Security
    • Endpoint Support/Troubleshooting
    • Incident Response/Vulnerability Management
    • Systems Management
    • Systems Administration
    • Software Engineering
    • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
  • Demonstrated critical thinking skills
  • Ability to break a problem down into manageable, ordered piece parts
  • Ability to convey problem statement and plan of attack to others

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

*Native/Fluent Japanese Language Level Required for this Position*

Strategic Accounts Management Team 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity: 

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.  

In this Role, you’ll get to: 

• Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region 
• Maintain regular and meaningful engagement with Agoda’s key supply partners 
• Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners 
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business 
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners requests in a timely and effective manner
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness 
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets and country strategic initiatives
• Support the Area Manager in preparing country reporting for senior stakeholders 

What you’ll Need to Succeed: 

• Bachelor’s degree 
• Minimum 3 – 5 years of experience in business development and/or account management
• Strong interpersonal skills & ability to influence both external / internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building & maintaining long term customer relationships
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas
• Native level Japanese to communicate with clients speaking Japanese and intermediate English to communicate internally.

It’s Great if you have: 

• MBA or Master’s degree
• Experience in Travel industry 

今回のポジションはユーザー動向やマーケット、顧客データの分析に基づいた宿泊施設の Strategic Account Managerです。Strategic accountを中心に売り上げコンサルティング、顧客管理が主な業務内容です。関西地方をご担当いただきます。出張ベースで顧客先訪問があります。リモート、在宅勤務可能です。週２オフィス出社のハイブリッド体制

*Native/Fluent Japanese Language Level Required for this Position*

Strategic Accounts Management Team 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity: 

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.  

In this Role, you’ll get to: 

• Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region 
• Maintain regular and meaningful engagement with Agoda’s key supply partners 
• Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners 
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business 
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners requests in a timely and effective manner
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness 
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets and country strategic initiatives
• Support the Area Manager in preparing country reporting for senior stakeholders 

What you’ll Need to Succeed: 

• Bachelor’s degree 
• Minimum 3 – 5 years of experience in business development and/or account management
• Strong interpersonal skills & ability to influence both external / internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building & maintaining long term customer relationships
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas
• Native level Japanese to communicate with clients speaking Japanese and intermediate English to communicate internally.

It’s Great if you have: 

• MBA or Master’s degree
• Experience in Travel industry 

今回のポジションはユーザー動向やマーケット、顧客データの分析に基づいた宿泊施設の Strategic Account Managerです。Strategic accountを中心に売り上げコンサルティング、顧客管理が主な業務内容です。首都圏・東日本地方をご担当いただきます。出張ベースで顧客先訪問があります。リモート、在宅勤務可能です。週２オフィス出社のハイブリッド体制

*Native/Fluent Japanese Language Level Required for this Position*

The team 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity: 

As a Strategic Partnerships Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.  

In this Role, you’ll get to: 

• Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region 
• Maintain regular and meaningful engagement with Agoda’s key supply partners 
• Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners 
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business 
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners requests in a timely and effective manner
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness 
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets and country strategic initiatives

Support the Area Manager in preparing country reporting for senior stakeholders 

What you’ll Need to Succeed: 

• Experience in business development and/or account management
• Strong interpersonal skills & ability to influence both external / internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building & maintaining long term customer relationships
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas

It’s Great if you have: 

• MBA or Master’s degree
• Experience in Travel industry

👩‍💻The role

We are looking for a Business Development Manager - Japan to join our APAC Business Team. Reporting to the Regional General Manager - APAC and MENA, you will play a pivotal role in driving our commercial success and market expansion in Japan. This role offers an exciting opportunity to shape Headout's growth in one of the most dynamic travel markets in the world. As the face and voice of Headout in Japan, you will collaborate with supply partners and travel experience providers to strengthen relationships, expand our offerings, and deliver exceptional value to our customers.

🤩What makes this role special?

• Build. You’ll have your fingerprints all over Headout. You’ll do whatever it takes to launch quickly, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details - Launch new cities by identifying, reaching-out and onboarding new Supply Partners & distribution-side partnerships in Japan.
• Nurture. Continuously nurture relationships with our existing Supply Partners in order to leverage them for additional growth.
• Collaborate. Liaise between internal stakeholders (Operations, Tech, Marketing, etc.) and your accounts in order to ensure smooth execution of the partnerships and growth of bookings.
• Analyze. Identify market trends and provide market & competitor analysis to optimize business strategies.

💝What skills & experience do you need?

• Language Proficiency: Fluency in Japanese and English, with excellent written and verbal communication skills.
• A minimum of 3 years of experience in business development, preferably in consumer tech startups.
• Strong analytical, written, and verbal communications skills.
• Global mindset and comfortable working with people from different cultural backgrounds & time zones.
• A start-up attitude – highly collaborative with an entrepreneurial mindset and not afraid to roll up your sleeves.
• Experience working with a CRM; eager to learn and use new tools.
• Candidates may be based in either Osaka or Tokyo.

➕Bonus

• You have experience scaling sales or business development function in a startup.
• You thrive in fast-changing environments, adjust quickly, and maintain focus when priorities shift.
• You really understand the market’s pulse.