SUMMARY
Account Managers manage, supervise, and coordinate the activities of all assigned Security Officers at the field level, and execute all tasks related to maintaining prescribed standards in compliance with Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications Companies, manufacturing and industrial factories, Hospitals, and many others.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned by the Branch General Manager / Senior Operations Manager.
• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
• Provides input to the development of service strategy and research and development of new and emerging services
• Maintains accountability for ensuring the successful implementation of new contract start-up, including personnel requirements, materials, training, subcontract, facility, tooling, and equipment needs.
• Takes a proactive approach in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction
• Ensures all established costs, quality, and delivery commitments are met
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports
• Partners with Human Resources to ensure thorough training of all assigned employees in client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within the company's targets
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client, and coordinates preliminary investigations\
• Performs account audits and off-hour visits, completing required documentation
• Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff
• Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly. 

SUPERVISORY RESPONSIBILITIES

Manages 1-5 subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also, directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree and a minimum of two years of management experience in security or a related field; or equivalent combination of education and experience.
• Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License if required by the state.
• State Armed License, Certification in the use of weapons if required.
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.

LANGUAGE SKILLS

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to write simple correspondence. 
• Ability to speak effectively before groups of customers or employees or organizations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. 

COMPUTER SKILLS

To perform this job successfully, an individual should know about Contact Management systems, Internet software, Inventory software, Payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current/valid state driver’s license.
• CPR/AED/First Aid Certification

OTHER QUALIFICATIONS

• Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.
• Ability to pass a drug screen and criminal background check. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#WaldenWay

What You Will Do

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. 

Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many others.

Requirements:

• High School diploma or General Education Degree (GED)
• Minimum of 18 years of age
• Ability to pass criminal background check and drug test
• Must possess an active Florida State Security Class D License

Same Day Offers: interview with the hiring team and receive an offer to join us the same day!

• Unbelievable PERKS!: Save on phone, vacation, auto, retailers and more!
• Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
• Employee Family Scholarship: To date, Walden Security has awarded more than $140,000 in Employee Family Scholarships!
• Paid Time Off: offered to employees that average at least 32 hours per week
• Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
• Health Savings Account: pay for health care more easily
• Voluntary Life Insurance: affordable plans available
• 401K: prepare for your retirement
• Employee Assistance Program: we offer free, confidential assistance for many of your life’s needs
• Employee Recognition Programs: we believe in celebrating the “wins” with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
• Culture of Caring: Walden Security supports many charitable organizations
• Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
• Promote From Within Philosophy: Walden Security offers growth  opportunities for our team members who are Setting the Standard by Setting the Example®
• Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
• Competitive Pay!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#SecurityOfficer

What You Will Do

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. 

Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many others. 

Requirements:

• High School diploma or General Education Degree (GED)
• Minimum of 18 years of age
• Ability to pass criminal background check and drug test
• Valid Florida State Security Class D license

Same Day Offers: interview with the hiring team and receive an offer to join us the same day!

• Extensive Training: Our initial training paves the way for you to earn your Security Officer Certification. Walden Security has been recognized by Training Magazine as a Top 100 Award Winner which is awarded to companies with the most successful learning and development programs in the world!
• Unbelievable PERKS!: Save on phone, vacation, auto, retailers and more!
• Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
• Employee Family Scholarship: To date, Walden Security has awarded more than $140,000 in Employee Family Scholarships!
• Paid Time Off: offered to employees that average at least 32 hours per week
• Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
• Health Savings Account: pay for health care more easily
• Voluntary Life Insurance: affordable plans available
• 401K: prepare for your retirement
• Employee Assistance Program: we offer free, confidential assistance for many of your life’s needs
• Employee Recognition Programs: we believe in celebrating the “wins” with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
• Culture of Caring: Walden Security supports many charitable organizations
• Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
• Promote From Within Philosophy: Walden Security offers growth  opportunities for our team members who are Setting the Standard by Setting the Example®
• Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
• Competitive Pay!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#SecurityOfficer

What You Will Do

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. 

Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many others.

Shift:

Monday- Friday varies schedule

Requirements:

• High School diploma or General Education Degree (GED)
• Minimum of 18 years of age
• Ability to pass criminal background check and drug test
• Must possess an active Florida State Security Class D License

Same Day Offers: interview with the hiring team and receive an offer to join us the same day!

• Unbelievable PERKS!: Save on phone, vacation, auto, retailers and more!
• Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
• Employee Family Scholarship: To date, Walden Security has awarded more than $140,000 in Employee Family Scholarships!
• Paid Time Off: offered to employees that average at least 32 hours per week
• Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
• Health Savings Account: pay for health care more easily
• Voluntary Life Insurance: affordable plans available
• 401K: prepare for your retirement
• Employee Assistance Program: we offer free, confidential assistance for many of your life’s needs
• Employee Recognition Programs: we believe in celebrating the “wins” with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
• Culture of Caring: Walden Security supports many charitable organizations
• Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
• Promote From Within Philosophy: Walden Security offers growth  opportunities for our team members who are Setting the Standard by Setting the Example®
• Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
• Competitive Pay!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#SecurityOfficer 

Summary: The IT Security Manager is responsible for developing and implementing IT security standards, best practices, and systems to ensure the security of information systems across the enterprise. This role involves auditing, addressing non-compliance, and facilitating the migration of environments to meet security standards. The manager also evaluates security applications, participates in IT project planning, and recommends improvements to strengthen security measures.

Responsibilities:

• Manage the development and delivery of IT security standards and best practices.
• Implement processes and methods for auditing and ensuring compliance with information security standards.
• Facilitate the migration of non-compliant environments to compliant environments.
• Conduct studies within and outside the organization to ensure compliance with industry security norms.
• Manage and participate in security administration planning and implementation for all IT projects.
• Evaluate and select security applications and systems.
• Recommend and assist in implementing changes to work methods and procedures to enhance security measures.
• Ensure the protection of corporate intellectual capital, especially where databases/applications are accessed by customers or vendors.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 7 years of IT work experience with exposure to business planning, systems analysis, and applications development.
• Experience in managing teams and projects for information security management.
• Middle-level management experience, working under the general direction of senior management.
• Experience managing and mentoring supervisors, project leads, and technical staff.
• Proven ability to lead multiple complex projects as a project leader and subject matter expert.
• Frequently reports to senior positions such as Corporate Security Officer, Chief Information Security Officer, Chief Technology Officer, or IT Chief Operating Officer.

#Ll:Onsite

Job Type: Full-time

Pay: $115,000.00 - $200,000.00 per year

Schedule: Monday to Friday – Weekends as needed

Employee Benefits:

• Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $11 per week)
• Unlimited Paid Time Off (PTO)
• Paid Holidays per year – 8
• Paid Paternity/Maternity Leave
• Paid Life Insurance
• Paid Dental Premiums
• Paid Long-Term Disability Insurance
• 401K Match – Plan Increasing up to 7½%
• Vision insurance and Free Prescription Safety Glasses
• Gym Membership Reimbursement
• Fun Team building Outings (Universal, Top Golf, and Andretti)
• AND MORE!

Company-Funded Education Opportunities:

• Manufactures’ training
• Language – Spanish and English
• Health and Wealth Education
• Emotional Intelligence, Leadership and Advancement Training

Key Responsibilities of the Construction Operations Director include:

Administration & Planning –

• Collaborates with President, Vice President and CFO to review budget, WIP statements, department performance, and growth planning
• Monitors the construction industry and remains current with trends, labor, markets, technologies and competition. To effectively forecast workforce capacity shortages and surpluses based on seasons and schedules and adjust accordingly
• Partnering with HR to ensure accurate record keeping (JLA badging, time keeping, etc.) throughout the department, as well as relevant licensing and credentialing of mechanics to ensure staff remain current

Estimating and Sales -

• Reviews pre-construction estimates for accuracy and variance to expected performance, collaborating with the Chief Estimator to act as needed
• Controls labor and material cost by ensuring standards are met in staffing, compensation, overtime, safety, quality, productivity, inventory, purchasing and usage
• Collaborates with the accounting department to ensure all projects are completed, invoiced, closed and collected accurately and within required time frames

Service and Support -

• Maintains high levels of mechanical expertise by staying current on trade-specific development and innovation. Establishes departmental standards of performance, process and procedures
• Develops, implements, and maintains a formal ongoing departmental quality assurance and improvement program. Ensures any applicable regulatory/departmental quality standards are met
• Coordinates with Fleet to ensure company vehicles are well maintained by performing ongoing inspection and reporting

People & Safety -

• Works closely with HR to recruit, on-board, and develop construction staff
• Oversees, directs, and supports construction management staff
• Provides 90-day, first 6-month, and ongoing annual reviews of direct reports
• Ensures all direct reports have a clear understanding of roles and standards, counsels as necessary

Qualified candidates will have:

• High School Diploma, G.E.D., or College Degree (Preferred)
• Minimum 5 years of supervisory experience
• The ability to perform takeoffs and read construction blueprints and estimates
• The ability to gather, analyze, and appropriately act on data
• The ability to collaborate and work well with others to accomplish shared goals
• Time management skills and ability to switch tasks effectively; ability to learn and apply learning quickly
• PC computer skills
• Understanding of financial statements, including WIP’s
• Must have a valid driver's license

We are both a Drug Free Workplace and Equal Opportunity Employer

Our employee selection process includes the following: drug testing, background check, driving record check, pre-employment assessments, and reference interviews with previous employers