In this role you will be responsible for managing inbound inquiries and growing existing business for customers within the Aerospace and Defense sector. This will include developing an understanding of their need for prototype parts through to production needs. You will demonstrate the higher value of our offer and grow our share of business. 

This role is ideal for candidates who are achievement-oriented and will think outside-the-box to exceed annual sales goals through strong collaboration with partners and internal stakeholders. You are driven by success and work well in a fast-paced, dynamic and changing environment. Picture yourself, an integral part of the Xometry sales team, developing and strengthening a deep understanding of the $50 billion dollar manufacturing industry in America.

Responsibilities:

• Selling of the Xometry solutions to Aerospace and Defense companies
• Supply chain focus with a majority of your time invested in learning our business and aligning to our customers’ strategic objectives
• Initiating and building relationships with engineering staff, program management, procurement and executive management
• Strategic planning and roadmapping for customer accounts
• Setting up sales calls and presentations for company executives and engineers with prospective clients
• Qualify and convert potential leads
• Work with technical staff and other internal colleagues to meet customer needs
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
• Ensure all team members represent the company in the best light
• Ability to propose winning solutions and negotiate contract terms
• Participate in ongoing training and mentoring programs
• Understand the company’s goal and purpose to continually enhance the company’s performance.
• Performs all work in compliance with Xometry's quality and safety systems, policies and procedures

Qualifications:

• Bachelor’s degree required
• At least 5+ years of sales experience in a quota carrying closing sales role
• At least 2+ years of experience selling into Aerospace and Defense companies is required
• A demonstrated knowledge of manufacturing or engineering is preferred
• Ability to travel up to 5-10% of the time
• High proficiency with virtual meetings and presentations with customers
• Proficiency in programs such Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting
• CRM experience with Salesforce or similar systems
• Experience with strategic sales planning
• Excellent communication and presentation skills; written and verbal
• Strong negotiation skills and results driven
• Ability to work well in a fast-paced high growth environment

The estimated base salary range for new hires into this role is $70,000-95,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

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