OBJECTIVE

The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader 

• Develop and execute the store’s retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals 
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

Store Manager Qualifications 

• 5+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Business owner mindset with an entrepreneurial spirit  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

 Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Store Manager base pay ranges from $85,000.00 - $110,000.00/ year. Please also note, Store Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $16.50- $18.50/ hour in Portland, OR. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

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ABOUT THE ROLE

As a Peloton Store Manager, you lead sales, operations, and customer experience for your location. Reporting to the District Manager, you lead a performance-driven team where your success is measured by store sales, KPI performance, and payroll management. 

YOUR DAILY IMPACT AT PELOTON

• Own and drive store performance to achieve and exceed sales targets through hands-on leadership
• Drive sales discipline and pipeline health by leveraging CRM tools (Salesforce) to manage leads, ensure timely follow-ups, and convert prospects Members
• Develop and execute sales strategies tailored for retail spaces. Drive performance by engaging customers with compelling, consultative sales techniques
• Demonstrate best-in-class customer interactions and close sales on the floor
• Use financial insights to drive profitability and strategic decision-making
• Build local awareness through grassroots marketing, pop-up activations, local partnerships, and experiential retail strategies
• Recruit, train, and develop a results-driven team that thrives in high-energy selling environments
• Manage store operations, payroll and scheduling guidelines, and visual merchandising standards
• Ensure seamless execution of company policies and procedures while maintaining an inviting, premium store atmosphere

YOU BRING TO PELOTON

• 2+ years of retail management experience
• 2+ years of sales or sales leadership experience
• Familiarity with CRM systems and customer outreach tools
• Proven ability to drive sales, exceed targets, and create high-conversion customer experiences
• Strong leadership abilities with a passion for coaching, team development, and performance management
• Strong communication skills with an ability to build relationships and inspire action
• A genuine passion for health, wellness, and technology, with the ability to inspire a customer-first culture

Physical Requirements

This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 50 lbs or more. Additionally, this position involves the ability to demonstrate Peloton products and engage with customers to physically trial the in store experience. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our base salary is just one component of Peloton’s competitive total rewards strategy, which also includes eligibility to earn incentive compensation according to applicable criteria, an Employee Stock Purchase Plan, and other region-specific health and welfare benefits.

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones". This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention, rather than letting only tech giants benefit. What sets us apart is our inclusive approach - converting users into earners, facilitating over $150M in earnings and savings, while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries. 

​​Mode Mobile is proud to stand as the #1 Fastest Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500, and ranked #2 across all sectors.

For additional insights check out the information about our reward-based super app, Mode Earn App, that also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Role

Mode Mobile is seeking a Senior Product Manager to lead product strategy and execution for a recently acquired multimillion dollar utility app. Over time, you’ll expand your ownership to other newly acquired and organically developed mobile applications. This is a senior-level, high-ownership role for a proven product leader who combines business acumen, operational excellence, and user empathy.

You will be responsible for continuing to grow and optimize a mobile app with over 2M DAU with annual revenue exceeding $10M. And as you take on new products, you’ll work to identify high opportunity strategies that can drive growth and profitability, driving meaningful business outcomes.  You will work closely with the Director of Product and General Manager of your business unit, cross-functional teams, and executives to establish the roadmap, lead teams, and set the bar for world-class product management.

Key Responsibilities

• Define and lead a vision for your products that aligns with organizational goals
• Develop strategic product-feature roadmaps and drive execution from concept to scale by analyzing and implementing best-in-market trends and out-of-the-box ideas.
• Collaborate with Engineering, Design, User Acquisition, Monetization, and Data teams to deliver value-driven, measurable results.
• Own business and product performance, including revenue, engagement, conversion, retention, and P&L outcomes, and financial forecasts.
• Conduct ongoing experimentation, user and competitor research to support strategic decision making that drives monetization and user growth
• Provide visibility into business performance and communicate results clearly to executive stakeholders and the broader organization
• Serve as a role model and standard-setter for product excellence for your cross-function team

Who You Are

• A strategic, business-minded product leader with deep understanding of P&L ownership and revenue drivers.
• A self-starter who thrives in ambiguity and operates with high accountability in driving efficient product pipelines.
• Experienced leading product dev teams to drive engagement and impact on the product and business.
• Expert at balancing user value with business impact, ensuring that both scale together.
• Skilled at using data, A/B experimentation, and intuition to make the best possible decisions.
• A natural collaborator who communicates effectively across all levels of the organization.
• Alignment with our core values:
  
  • ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
  • Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
  • Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
  • Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
  • Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

Qualifications

• 7+ years of professional product management experience, including 3+ years of independently owning a product / business line.
• Proven experience managing products with P&L accountability and delivering measurable business outcomes.
• Experience in mobile app ecosystems, with strong understanding of  subscription, IAP, and IAA monetization strategies. Experience with utility apps, rewarded ecosystems, social and gaming apps is a plus.
• Demonstrated success within multi-app portfolios.
• Strong analytical skills; proficiency in data tools such as Mixpanel, Google Sheets, and business performance dashboards.
• Excellent written and verbal communication, capable of influencing at the executive level.

Why This Role Matters

If you want a role that is high-impact, this is the one for you. You’ll be the ringleader for one of Mode’s most successful mobile apps that drives major impact for millions of users all across the globe and generates ~$10M/yr for the business. Your success here can help create blueprints for our aggressive expansion through in-house products and M&A, and lead to opportunities across our portfolio.

Bring ambition. Bring curiosity. Bring energy. We’ll iterate from there!

We Believe In The Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity and token plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal & work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonus.ly - we use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO and generous Company Holidays (for full-time team members).
• 10 annual Wellness Fridays.

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.