Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

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Position Summary

A rapidly growing company is seeking a skilled and versatile junior Mobile Developer to join the team. This role plays a critical part in designing, building, and maintaining high-quality mobile applications across both iOS and Android platforms.

The Mobile Developer will work closely with product, QA, and backend teams to develop features, improve performance, and ensure a seamless user experience. The successful candidate will contribute to the full development lifecycle, from planning and implementation to testing and deployment, while aligning with strategic and commercial priorities.

Key Responsibilities

• Design, develop, and maintain mobile applications for iOS and Android platforms.
• Collaborate with product and design teams to translate requirements into functional, user-friendly features.
• Implement and maintain scalable architectures (MVC, MVVM) across mobile platforms.
• Integrate mobile applications with backend services using REST APIs and OAuth 2.0 authentication.
• Build responsive and modern UI components using frameworks such as SwiftUI and Jetpack Compose.
• Debug and resolve issues across development, staging, and production environments.
• Participate in code reviews, testing, and continuous improvement of development processes.
• Collaborate with QA to ensure high-quality releases and strong test coverage.
• Contribute to backlog grooming, sprint planning, and ticket estimation.

Years of Experience

• 3+ years of experience in software development, with at least 1 year of hands-on experience in both iOS and Android environments.

Hard Requirements

Technical Skillset

• Experience developing in Android environments using MVC and MVVM architecture.
• Experience developing in iOS environments using modern frameworks.
• Proficiency in mobile programming languages such as Swift and Kotlin.
• Experience integrating REST APIs and implementing OAuth 2.0 authentication.
• Familiarity with modern UI frameworks (Jetpack Compose, SwiftUI).
• Experience with debugging, performance optimization, and production issue resolution.
• Experience with automated testing and maintaining code quality.

Core Expertise

• Mobile Application Development — Strong experience building and maintaining mobile applications across iOS and Android platforms, with an emphasis on scalability and performance.
• Architecture & Design Patterns — Understanding and application of architectural patterns such as MVC and MVVM to ensure maintainable and extensible codebases.
• API Integration & System Communication — Ability to integrate and manage communication with backend services using REST APIs and secure authentication mechanisms.
• UI/UX Implementation — Experience developing modern, responsive user interfaces with a focus on usability and performance.
• Debugging & Optimization — Strong troubleshooting skills with the ability to diagnose and resolve issues in production environments.
• Cross-Functional Collaboration — Experience working closely with QA, product, and backend teams in Agile environments to deliver high-quality features.
• Testing & Quality Focus — Commitment to maintaining code quality through testing, debugging, and collaboration with QA teams.

Bonus Skills (Preferred, but not Required)

• Experience working in the EV industry.
• Familiarity with EV charging concepts such as OCPP.
• Experience developing for both iOS and Android in a shared or cross-platform environment.
• Understanding of mobile security best practices.
• Experience with performance tuning and optimization.
• Familiarity with UX/UI principles and design collaboration.

Soft Skills

• Strong collaboration skills with cross-functional teams including QA, product, and sales.
• Creative mindset with a focus on improving user experience.
• Ability to participate effectively in Agile ceremonies such as sprint planning and backlog grooming.
• Strong communication skills and attention to detail.
• Passion for delivering high-quality mobile applications.

Why Join

• Be part of a dynamic and fast-growing company
• Competitive Salary
• Benefits Package includes:
• Medical, Dental and Vision insurance
• Paid Holidays
• Paid Time Off
• Ability to Participate in Electric Vehicle Incentive Program
• Ability to Participate in Company 401K Plan with match
• Quarterly Mental Health Days
• Employee Educational Reimbursement

Final compensation will be determined based on experience and skills, but will sit in a range of $90,000 - $120,000

The company is an Equal Opportunity Employer (EOE) and offers a remote-friendly work environment with benefits and the opportunity for personal growth as well as advancement within the company.

Engagement Structure

This role begins as a 1099 independent contractor engagement for up to three (3) months, with the intention of converting to a permanent, full-time position based on mutual fit and performance during the contract period. Benefits listed above apply upon conversion to a permanent employee.