Technical Consultant , eCOA

Reports to: Delivery Lead, Senior Project Manager

Department: Services Delivery  

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.  

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.  

Responsibilities:

• Primary escalation point for the Suvoda Customer Care team on complex eCOA support issues requiring input from the project team or product development to resolve; troubleshoot escalated issues,identify resolutions , and create Product Support Request when needed.
• Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection
• Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system. (inclusive of all modalities)
• Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties
• Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes. Coordinate with Product Development to advise on the Services needs related to Product updates or fixes.
• Assist with updates to study FAQ documents, used by the customer care team to handle support inquiries and issues, and with maintenance of the FAQ template for eCOA related features/support request.
• Responsible for the system training materials including manuals, walk through videos, and presentations.
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions
• Identify and assist with the implementation of process improvements for the services department
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email
• Assist with the training of new staff members on the Suvoda eCOA product and processes
• Perform other related duties as required

Requirements:

• Bachelor's degree or equivalent experience required
• At least 1 year of experience in eCOA/IRT or related field preferred
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking
• Ability to understand technical systems and perform troubleshooting
• Creative problem solving
• Attention to detail

Science 37’s Nursing Solutions Group brings together expert nurses who share a passion for organizing, planning and implementing mobile clinical nurse services to participants in clinical trials. Science 37’s extraordinary work environment allows continuous collaboration between clinicians, clinical researchers, patient recruitment specialists, data managers and technology developers. The Nursing Solutions Group is involved throughout the trial life cycle, from protocol development and feasibility analysis to clinical trial implementation and closeout.

The Per Diem Mobile Research Nurse is a Registered Nurse who will work per diem and has experience across multiple therapeutic areas with the ability to work independently and integrate well with the Nursing Solutions Group. With interest/expertise in Science 37’s decentralized model of care delivery, the Mobile Research Nurse will perform delivery of care to participants as well as collaborate with brick and mortar sites, if indicated, for shared clinical trial implementation. The Mobile Research Nurse ensures the professional delivery of patient care in compliance with all federal and state regulations, Good Clinical Practice, and Standard Operating Procedures. 

*This is a travel role that requires on-site visits to participants homes.

Duties for this position include but are not limited to:

1. Participate and provide research nurse services to qualified study participants at home
2. Apply clinical research and nursing practices to develop solutions to complex problems
3. Collaborate with Lead and Per Diem Mobile Research Nurses on solutioning, education, and resource support
4. Participate in activities that will further the operational development of Science 37 nursing service delivery
5. Develop relationships with study team members and serve as the subject matter expert (SME) on all nursing processes
6. Other duties as assigned as the needs of Science 37 evolve and change

This position has the following qualifications:

1. BSN degree preferred
2. Full Covid Vaccination strongly preferred. Science 37 follows CDC guidelines for vaccination recommendations and such guidelines are subject to change.
3. Active RN licensure in home state as well as eligibility for Compact Licensure required
4. Minimum 2+ years clinical/research experience preferred
5. Basic Life Support (BLS) Certification
6. Maintain a positive reflection of the company by representation in participant’s homes or in clinic settings
7. Travel and availability qualifications are as follows:
   1. 1-2 days minimum a week dedicated to support Science 37's study visits
      1. Weekday/night availability required
   2. Must be willing to travel to a participants homes 
   3. Active Driver’s License

Science 37 is looking for people with the following skills and competencies:

1. BSN degree preferred
2. Active RN licensure in home state as well as eligibility for Compact Licensure required
3. Minimum 2+ years clinical/research experience preferred
4. Basic Life Support (BLS) Certification
5. Active Driver’s License
6. Weekday/night availability required
7. Maintain a positive reflection of the company by representation in participant’s homes or in clinic settings
8. Up to 100% travel, as needed, for study participant visits, project team meetings, and other professional meetings/conferences as needed
9. Ability to obtain nursing license in multiple states based on study needs
10. Physical ability to perform nursing tasks and lift equipment up to 15 kg in weight
11. Access to a reliable vehicle to perform study participant visits and transport equipment
12. Ability to drive to local and/or remote locations to perform study participant visits
13. Ability to use technology effectively and appropriately for study participant assessments and documentation including but not limited to study participant care equipment, laptop computers, communication devices and tablets
14. Ability to communicate in English (both verbal and written)

There is minimal supervision for this position, with individuals reporting to the Manager, Nursing Solutions Group.

Compensation varies based on location and work being performed. The starting pay range for a candidate selected for this position is generally within the range of $50-55 per hour. Employees may be eligible for additional discretionary bonuses and commissions. The successful candidate’s actual pay will also be based on qualifications and experience, so the actual starting pay may be above or below this range.

Science 37 is an equal opportunity employer.  

We are committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to age, race, ethnicity (including but not limited to hair texture and protected hairstyles), ancestry, color, sex, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, religious creed, physical or mental disability (including actual or perceived disability), medical condition (including HIV/AIDS), pregnancy, perceived pregnancy and pregnancy related conditions, genetic information, marital status, political affiliation or activities, status as a victim of domestic violence, assault, or stalking, veteran status or participation in the uniformed military services of the United States, including the National Guard, or any other basis prohibited by applicable law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed. 

Submit your resume to apply!

Science 37’s Nursing Solutions Group brings together expert nurses who share a passion for organizing, planning and implementing mobile clinical nurse services to participants in clinical trials. Science 37’s extraordinary work environment allows continuous collaboration between clinicians, clinical researchers, patient recruitment specialists, data managers and technology developers. The Nursing Solutions Group is involved throughout the trial life cycle, from protocol development and feasibility analysis to clinical trial implementation and closeout.

The Per Diem Mobile Research Nurse is a Registered Nurse who will work per diem and has experience across multiple therapeutic areas with the ability to work independently and integrate well with the Nursing Solutions Group. With interest/expertise in Science 37’s decentralized model of care delivery, the Mobile Research Nurse will perform delivery of care to participants as well as collaborate with brick and mortar sites, if indicated, for shared clinical trial implementation. The Mobile Research Nurse ensures the professional delivery of patient care in compliance with all federal and state regulations, Good Clinical Practice, and Standard Operating Procedures. 

*This is a travel role that requires on-site visits to participants homes.

Duties for this position include but are not limited to:

1. Participate and provide research nurse services to qualified study participants at home
2. Apply clinical research and nursing practices to develop solutions to complex problems
3. Collaborate with Lead and Per Diem Mobile Research Nurses on solutioning, education, and resource support
4. Participate in activities that will further the operational development of Science 37 nursing service delivery
5. Develop relationships with study team members and serve as the subject matter expert (SME) on all nursing processes
6. Other duties as assigned as the needs of Science 37 evolve and change

This position has the following qualifications:

1. BSN degree preferred
2. Full Covid Vaccination strongly preferred. Science 37 follows CDC guidelines for vaccination recommendations and such guidelines are subject to change.
3. Active RN licensure in home state as well as eligibility for Compact Licensure required
4. Minimum 2+ years clinical/research experience preferred
5. Basic Life Support (BLS) Certification
6. Maintain a positive reflection of the company by representation in participant’s homes or in clinic settings
7. Travel and availability qualifications are as follows:
   1. 1-2 days minimum a week dedicated to support Science 37's study visits
      1. Weekday/night availability required
   2. Must be willing to travel to a participants homes 
   3. Active Driver’s License

Science 37 is looking for people with the following skills and competencies:

1. BSN degree preferred
2. Active RN licensure in home state as well as eligibility for Compact Licensure required
3. Minimum 2+ years clinical/research experience preferred
4. Basic Life Support (BLS) Certification
5. Active Driver’s License
6. Weekday/night availability required
7. Maintain a positive reflection of the company by representation in participant’s homes or in clinic settings
8. Up to 100% travel, as needed, for study participant visits, project team meetings, and other professional meetings/conferences as needed
9. Ability to obtain nursing license in multiple states based on study needs
10. Physical ability to perform nursing tasks and lift equipment up to 15 kg in weight
11. Access to a reliable vehicle to perform study participant visits and transport equipment
12. Ability to drive to local and/or remote locations to perform study participant visits
13. Ability to use technology effectively and appropriately for study participant assessments and documentation including but not limited to study participant care equipment, laptop computers, communication devices and tablets
14. Ability to communicate in English (both verbal and written)

There is minimal supervision for this position, with individuals reporting to the Manager, Nursing Solutions Group.

Compensation varies based on location and work being performed. The starting pay range for a candidate selected for this position is generally within the range of $50-55 per hour. Employees may be eligible for additional discretionary bonuses and commissions. The successful candidate’s actual pay will also be based on qualifications and experience, so the actual starting pay may be above or below this range.

Science 37 is an equal opportunity employer.  

We are committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to age, race, ethnicity (including but not limited to hair texture and protected hairstyles), ancestry, color, sex, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, religious creed, physical or mental disability (including actual or perceived disability), medical condition (including HIV/AIDS), pregnancy, perceived pregnancy and pregnancy related conditions, genetic information, marital status, political affiliation or activities, status as a victim of domestic violence, assault, or stalking, veteran status or participation in the uniformed military services of the United States, including the National Guard, or any other basis prohibited by applicable law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed. 

Submit your resume to apply!

Science 37’s Nursing Solutions Group brings together expert nurses who share a passion for organizing, planning and implementing mobile clinical nurse services to participants in clinical trials. Science 37’s extraordinary work environment allows continuous collaboration between clinicians, clinical researchers, patient recruitment specialists, data managers and technology developers. The Nursing Solutions Group is involved throughout the trial life cycle, from protocol development and feasibility analysis to clinical trial implementation and closeout.

The Per Diem Mobile Research Nurse is a Registered Nurse who will work per diem and has experience across multiple therapeutic areas with the ability to work independently and integrate well with the Nursing Solutions Group. With interest/expertise in Science 37’s decentralized model of care delivery, the Mobile Research Nurse will perform delivery of care to participants as well as collaborate with brick and mortar sites, if indicated, for shared clinical trial implementation. The Mobile Research Nurse ensures the professional delivery of patient care in compliance with all federal and state regulations, Good Clinical Practice, and Standard Operating Procedures. 

*This is a travel role that requires on-site visits to participants homes.

Duties for this position include but are not limited to:

1. Participate and provide research nurse services to qualified study participants at home
2. Apply clinical research and nursing practices to develop solutions to complex problems
3. Collaborate with Lead and Per Diem Mobile Research Nurses on solutioning, education, and resource support
4. Participate in activities that will further the operational development of Science 37 nursing service delivery
5. Develop relationships with study team members and serve as the subject matter expert (SME) on all nursing processes
6. Other duties as assigned as the needs of Science 37 evolve and change

This position has the following qualifications:

1. BSN degree preferred
2. Full Covid Vaccination strongly preferred. Science 37 follows CDC guidelines for vaccination recommendations and such guidelines are subject to change.
3. Active RN licensure in home state as well as eligibility for Compact Licensure required
4. Minimum 2+ years clinical/research experience preferred
5. Basic Life Support (BLS) Certification
6. Maintain a positive reflection of the company by representation in participant’s homes or in clinic settings
7. Travel and availability qualifications are as follows:
   1. 1-2 days minimum a week dedicated to support Science 37's study visits
      1. Weekday/night availability required
   2. Must be willing to travel to a participants homes 
   3. Active Driver’s License

Science 37 is looking for people with the following skills and competencies:

1. BSN degree preferred
2. Active RN licensure in home state as well as eligibility for Compact Licensure required
3. Minimum 2+ years clinical/research experience preferred
4. Basic Life Support (BLS) Certification
5. Active Driver’s License
6. Weekday/night availability required
7. Maintain a positive reflection of the company by representation in participant’s homes or in clinic settings
8. Up to 100% travel, as needed, for study participant visits, project team meetings, and other professional meetings/conferences as needed
9. Ability to obtain nursing license in multiple states based on study needs
10. Physical ability to perform nursing tasks and lift equipment up to 15 kg in weight
11. Access to a reliable vehicle to perform study participant visits and transport equipment
12. Ability to drive to local and/or remote locations to perform study participant visits
13. Ability to use technology effectively and appropriately for study participant assessments and documentation including but not limited to study participant care equipment, laptop computers, communication devices and tablets
14. Ability to communicate in English (both verbal and written)

There is minimal supervision for this position, with individuals reporting to the Manager, Nursing Solutions Group.

Compensation varies based on location and work being performed. The starting pay range for a candidate selected for this position is generally within the range of $50-55 per hour. Employees may be eligible for additional discretionary bonuses and commissions. The successful candidate’s actual pay will also be based on qualifications and experience, so the actual starting pay may be above or below this range.

Science 37 is an equal opportunity employer.  

We are committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to age, race, ethnicity (including but not limited to hair texture and protected hairstyles), ancestry, color, sex, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, religious creed, physical or mental disability (including actual or perceived disability), medical condition (including HIV/AIDS), pregnancy, perceived pregnancy and pregnancy related conditions, genetic information, marital status, political affiliation or activities, status as a victim of domestic violence, assault, or stalking, veteran status or participation in the uniformed military services of the United States, including the National Guard, or any other basis prohibited by applicable law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed. 

Submit your resume to apply!

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.  

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.  

Responsibilities:

• Work within a cross-functional project team to develop Interactive Response Technology (IRT) for randomization and drug supply management
• Review user requirements specifications, verifying that all requirements can be implemented with the Suvodasoftware in the required timeframe 
• Assistwith the creation of implementation design and technical design documentation 
• Develop software systems that are reliable, maintainable, and efficient, with emphasis on patient safety and integrity of clinical study data
• Manage the deployment of SuvodaIRT systems into all environments, completing all required documentation 
• Assistthe support team with troubleshooting and resolution of issues reported on production systems 
• Participate in the product research and development process by providing the engineering team with new solutionsand ideas based on project experience 
• Generate ideas for innovative technological solutions to increase the quality of Suvodasystem 
• Perform other related duties as required
  

Requirements:

• Bachelor’s degree 
• At least 1 year working experience with C#, .NET, and SQL Server
• Familiarity with Web-Services,  ModelView Controller (MVC) and Entity Framework (EF) a plus 
• High achieving personality
• Desire to learn and grow
• Strong work ethic
• Sense of ownership
• Proactive attitude
• Time management and organizational skills
• Attention to detail

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