About the Role

The Senior Advertising Manager’s primary responsibility is to work client-facing, with a specific book of commerce clients to create, manage, optimize, report on, and present full funnel marketing campaigns. In this role, you will work directly with a variety of large Brands across multiple global Amazon markets and different product categories. You will also play a major role in crafting budget strategies, driving sales and enhancing brand awareness on Amazon, Walmart and other commerce platforms.

Responsibilities:

• Own Amazon search and display (DSP/OTT) performance advertising for an assigned set of clients
• Create, implement, manage, and report on advertising strategies that align with client goals
• Collaborate with internal and external stakeholders to maximize performance for the client’s business
• Proactively research industry trends and best practices and communicate internally to knowledge share
• Engage frequently and professionally with clients via email/slack, phone, and in-person video meetings
• Strategic thinking, detail oriented execution, and insightful data analysis to identify areas of opportunity and deliver sales-driving initiatives
• Utilize Amazon Attribution and Amazon Marketing Cloud to gain additional insights to increase performance
• Mentor more junior Advertising Managers

About You

The essentials:

• Amazon Performance Advertising experience with knowledge of developing strategic full funnel strategies to grow brands
• 4+ years’ experience with Amazon digital advertising; with an emphasis on paid search and display advertising
• Strong large-client facing experience
• Amazon advertising accreditation at the date of hire or commitment for accreditation within 30 days of hire
• Experience with Amazon SaaS Advertising Technologies
• Advanced understanding of PowerPoint, Excel, and Word or Google Slides, Docs and Sheets
• Excellent attention to detail and accomplished verbal and written communication skills
• Analytical and strategic capabilities
• Multitasking expertise with the ability to organize projects and establish priorities

Not a must, but a plus:

• Agency experience with a focus on Amazon programmatic display advertising, Amazon Demand Side Platform and Amazon search
• Adept at learning new software programs and tools and incorporating AI into workflows
• Experience using bid management tools
• Additional marketplace experience such as Walmart, Target, Instacart

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-Remote #LI-OG1

** NOW HIRING FOR 1ST & 2ND SHIFT OPPORTUNITIES**

This position offers a base hourly rate plus a generous commission structure!

About Mishimoto

Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts. Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades. Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.

Mishimoto's corporate headquarters is located in a 67,610 sq. ft. office, warehousing facility and state of the art engineering studio, where we have assembled the industry's cutting-edge tools for evaluating Mishimoto test vehicles in Garnet Valley, PA. This one-of-a-kind facility allows us to maintain a leading position in our industry. With another office in Sparks, Nevada, as well as international locations in Stourbridge, UK and Yangzhou City, China, we have built an unprecedented global infrastructure for the benefit of all our worldwide customers.

Benefits and Perks

Our employees love our workplace because:

• It’s a gearhead’s dream – Design and develop performance automotive products for the car scene.
• The employee discounts rock – Get exclusive access to Mishimoto products and discounts from our partners.
• The bennies – Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance. 

Customer Experience Specialist

Mishimoto is the world leader in performance cooling automotive parts.  It is both our commitment to a quality product and excellence in customer service that sets us apart.  Our Customer Experience Specialists are on the front lines every day ensuring that any customer question or concern is handled with the utmost professionalism and that a path forward is found.  Our Customer Experience Specialists are Team Mishi’s heroes.  Every day, with every call, they create an experience that shapes our reputation in the community.

What You’ll Do

• Find solutions for our customers. “I do not know” is not in our vocabulary.  Every interaction ends with a clear resolution of what is going to be done to help the customer. 
• Answer patron general inquiries and provide technical assistance via chat, phone or email. Answer patron general inquiries and providing technical assistance via chat, phone or email.  Sometimes you’re helping a customer troubleshoot the installation of a radiator or helping select the best intercooler for a customer’s build.
• Support sales by listening to customers’ needs and suggesting appropriate products that will make the enthusiast happy.
• Monitor, research, and respond to industry forums. If an enthusiast voices a concern anywhere online, we want them to know that we are there for them.    
• Assist Order Entry with website order verification. Protecting consumers and the company from credit card fraud is critical in today’s economy.    
• Oversee shipping claims. Sometimes travel snafus happen; we fix them.   
• Process warranty claims. Our customers rely on our warranty program; we ensure a smooth experience. 

Your Creds

• High School Diploma/GED required.
• Demonstrated 1-3 years’ experience in Customer Service
• Demonstrated 1-3 years’ experience in the Auto industry

You Must Have:

• A keen understanding of how automotive systems, namely cooling, work together and a versed knowledge of car part functionality. You need to be able to ask the right troubleshooting questions in order to offer a path forward. 
• Mad multitasking skills. Most of the day you’ll have a phone call coming in, a live chat support session, and three to four web pages open all at once.  You are comfortable switching gears.
• A strong sense of empathy. You are attuned to hear the question behind a question.  Customers must know that we are on their side and we are here to fix the problem. 
• Excellent problem solving skills. You might not know all the answers but you know how to find and communicate the solution.
• An ability to diffuse a frustrated customer’s emotion. It is about patience and immediate relationship building. 
• Great typing skills. Everyone live chats now-a-days.  The faster you can respond to a customer, the happier they’ll be. 
• Strong Microsoft Office and Internet skills and the ability to learn new software systems quickly. These are our key tools to getting our work done. 
• Professional English writing and verbal communication skills. You’ll be chatting with customers all day long.  You are the voice of Mishimoto. 
• Ability to give and receive constructive feedback to ensure the best customer experience possible.
• Teaming skills and positivity. We are Team Mishi, we collaborate, and we lift each other up.

If the above describes you and your passions, we want to hear from you! 

Physical Demands & Working Conditions:

While performing the duties of this job, our reps regularly:

• Sit for extended periods of time without being able to leave the work area
• Listen and understand verbal inquiries via the telephone and computer.
• Clearly express ideas and information by the spoken word.
• Occasionally required to stand; walk and climb or balance.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include ability to adjust focus.

Mishimoto is made up of people with many different backgrounds and lifestyles, and we like it that way. We invite applications from people of all stripes. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences that people imagine to discriminate against one another. Also, if you have a disability, please let us know if there's anything we can do to make the interview process better for you; we're happy to accommodate.