About the Role

The Regional Payroll Operations Specialist is responsible for the independent execution, validation, and resolution of complex payroll activities across assigned countries or regions.

This role owns end-to-end resolution of payroll issues, including investigation, correction, stakeholder communication, and documentation. The Specialist applies statutory expertise, payroll controls, and data validation practices to ensure payroll accuracy, compliance, and audit readiness.

This is an individual contributor role with direct accountability for payroll accuracy, issue resolution, and compliance adherence within assigned scope.

Key Responsibilities

 Payroll Validation, Reconciliation & Sign-Off Support

• Perform detailed validation of payroll inputs, including earnings, deductions, taxes, and employee data changes, prior to payroll processing as necessary
• Execute pre- and post-payroll reconciliations, including gross-to-net validation, variance analysis, and comparison against prior periods as necessary
• Identify, investigate, and resolve data inconsistencies, calculation errors, and out-of-tolerance variances
• Validate payroll outputs against statutory requirements, employment agreements, and internal policies
• Provide documented validation and approval support for payroll sign-off, including clear audit trails of reviews performed
• Escalate identified risks, discrepancies, or compliance concerns prior to payroll finalization

Payroll Issue Ownership & Resolution

• Own end-to-end resolution of complex payroll cases, including root cause analysis, correction, and stakeholder communication
• Investigate issues related to incorrect pay, tax miscalculations, retroactivity, benefits deductions, off-cycle payments, and statutory reporting errors
• Perform manual calculations and adjustments where system outputs are incorrect or incomplete
• Coordinate corrections across payroll systems, HR systems, and external providers, ensuring alignment before processing
• Provide clear, written explanations of payroll outcomes, corrections, and impacts to internal stakeholders and employees
• Ensure all cases are fully documented, including root cause, resolution steps, and preventive actions

Statutory Compliance & Regulatory Execution

• Apply country-specific payroll laws, including tax regulations, social contributions, and reporting obligations, within assigned regions
• Validate payroll outputs to ensure compliance with local statutory requirements and filing obligations
• Prepare and provide supporting documentation for audits, regulatory reviews, and internal compliance checks
• Identify and flag non-compliance risks, incorrect statutory applications, or gaps in payroll execution
• Ensure required statutory corrections, adjustments, and filings are completed accurately and within required timelines

Cross-Functional Coordination & Dependency Management

• Partner with HR, Benefits, Finance, and Shared Services to obtain, validate, and correct payroll inputs impacting processing
• Coordinate with external payroll providers to investigate discrepancies, validate calculations, and ensure timely corrections
• Act as the point of contact for payroll escalations, ensuring alignment across all stakeholders involved in resolution
• Drive timely resolution by managing dependencies, following up on required inputs, and ensuring accountability across teams

Root Cause Analysis, Controls & Process Improvement

• Conduct root cause analysis on recurring payroll errors or systemic issues, identifying breakdowns in process, data, or controls
• Implement or recommend corrective actions, including process updates, validation checks, and control improvements
• Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and statutory requirements
• Ensure all process changes are documented with clear control points and ownership defined
• Contribute to improving payroll accuracy, processing efficiency, and scalability through structured process enhancements

Regional Ownership & Language Support

• Own payroll operations for assigned countries or regions, including validation, issue resolution, and compliance alignment
• Apply region-specific statutory knowledge, payroll practices, and regulatory requirements in all payroll activities
• Provide support in local language(s) where required for employee communication, documentation review, and stakeholder interaction
• Ensure payroll practices align with regional legal requirements, cultural considerations, and operational expectations

Qualifications

Required

• 3–5+ years of experience in payroll operations, payroll processing, or payroll administration
• Hands-on experience supporting payroll across multiple APAC countries, with a strong understanding of regional payroll requirements, processes, and compliance considerations.
• Demonstrated experience owning and resolving complex payroll issues, including reconciliations and corrections
• Strong working knowledge of payroll calculations, tax application, and statutory compliance requirements
• Experience performing payroll validation, variance analysis, and reconciliation activities
• Proficiency in payroll systems and Excel (e.g., data analysis, comparisons, reconciliations)
• Ability to handle sensitive payroll data with accuracy, confidentiality, and attention to detail
• Strong analytical, problem-solving, and documentation skills

Preferred

• Experience of operating within a tiered payroll or shared services delivery model
• Exposure to multi-country or regional payroll operations
• Experience working with external payroll providers or vendors
• Payroll certification (e.g., CPP or equivalent, where applicable)

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHO YOU ARE

You are a passionate Python and AI/ML Engineer minimum 4 years of hands-on experience building intelligent systems. You thrive in fast-paced environments, love solving complex problems with data and algorithms, and take pride in delivering AI solutions that create real business impact. You have experience with cutting-edge Generative AI, scalable ML pipelines, and production-grade systems and you're energized by working at the frontier of what AI can do.

WHAT YOU'LL DO

1. Design, develop, and deploy machine learning models and Generative AI solutions — including classification, clustering, summarization, search & ranking, and information extraction.
2. Own end-to-end ML pipelines — from data ingestion and preprocessing through model training, deployment, and production monitoring.
3. Collaborate with cross-functional teams to translate business requirements into AI-driven features — applying NLP, outlier detection, and deep learning techniques where applicable.
4. Build robust, scalable, and well-documented Python-based RESTful APIs to expose ML models and AI services in production environments.
5. Optimize database interactions and ensure efficient data storage and retrieval for AI applications across SQL and NoSQL systems.
6. Stay current with the latest advances in AI/ML — integrating emerging approaches such as RAG pipelines, LLM fine-tuning, and vector search into live products.

WHAT YOU'LL NEED 

Python
Strong hands-on proficiency for building, scripting, and deploying AI/ML systems.
NumPy · Pandas · FastAPI · Scikit-learn
Machine Learning
Applied expertise across supervised, unsupervised, and deep learning — classification, clustering, outlier detection.
PyTorch · TensorFlow · XGBoost · DBSCAN

Generative AI (2+ yrs)
Hands-on experience building with LLMs — prompt engineering, RAG pipelines, summarization, and AI-powered features.
LLMs · RAG · Prompt Eng. · Fine-tuning

NLP & Search / Ranking
Processes language and builds relevance engines — NER, embeddings, semantic search, and ranking models.
spaCy · BERT · FAISS · Elasticsearch

API Development
Designs and ships secure, well-documented RESTful APIs exposing ML models as production-ready services.
REST · FastAPI · OAuth2 · Swagger

Databases
Proficient in SQL and NoSQL stores for structured and unstructured data pipelines supporting AI workloads.
PostgreSQL · MongoDB · Vector DBs

GOOD TO HAVE

Cloud Platforms
Deploys and scales AI workloads on AWS, Azure, or GCP.
AWS · Azure

TypeScript / JavaScript
Frontend or full-stack exposure for building ML-powered product interfaces.
TypeScript · React · Node.js

MLOps
Manages the ML lifecycle — tracking, versioning, and pipeline automation.
MLflow · Kubeflow · CI/CD

Containerization & Orchestration
Packages and scales AI services using containers and cluster management.
Docker · Kubernetes

WHO YOU ARE:
The Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience.
The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.

WHAT YOU’LL DO:
Client Support & Escalation Management
• Serve as the operational point of contact for client support requests outside standard processes.
• Manage escalations from intake through resolution, ensuring timely follow-up and closure.
• Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.
• Handle cases requiring special handling and ensure compliance with operational guidelines.
Cross-Functional Coordination
• Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.
• Engage subject matter experts and functional leads to address complex inquiries.
• Ensure workflow items submitted through operational channels are resolved accurately and efficiently.
Operational Governance & Reporting
• Provide clients with operational metrics including volume trends, processing status, and performance insights.
• Support scorecard inquiries and operational reporting requests.
• Assist in resolving administrative invoice queries and access-related issues.
Client Communication & Relationship Support
Facilitate clear and professional communication with clients regarding request status and resolutions.
• Support recurring operational meetings by preparing data, insights, and action updates.
• Assist in preparation of operational presentations and business review materials.
• Actively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes
• Ensure commitments and service priorities are tracked and fulfilled.
Process Improvement & Service Excellence
• Identify recurring issues and recommend process improvements.
• Support operational best practices to improve efficiency and client satisfaction.
• Maintain documentation of procedures, resolutions, and operational guidelines.

WHAT YOU’LL NEED:
• Bachelor’s degree (minimum)
• 10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.
• Proven ability to manage client requests and escalations in a fast-paced environment.
• Strong facilitation, problem-solving, and coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency.
• Strong stakeholder management and collaboration skills.
Preferred Qualifications
• Experience in life insurance, annuity administration, or financial services operations.
• Exposure to client service delivery or global delivery models.
• Knowledge of process improvement methodologies (Lean, Six Sigma).
• Experience with operational reporting and data analysis.
• Advanced proficiency in Microsoft Office tools.
Key Competencies
• Client focus and service excellence
• Operational accountability
• Cross-functional collaboration
• Analytical thinking and problem-solving
• Professional communication and executive presence
• Continuous improvement mindset
Work Model & Collaboration
• Will work closely with US-based client relationship leaders and operational teams.
• Requires complete overlapping work hours with US time zones as needed.
• Participation in client calls and leading regular operational reviews.

WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

WHO YOU ARE:

The Consultant is responsible for supporting the implementation, modifications and deployment of e-business order entry solutions in the Life and Annuity insurance domain. This role works on Zinnia Exchange products—AnnuityNet, LifeSpeed - and iPipeline’s AFFIRM—for US-based clients. Zinnia’s client base includes over 65 major insurance carriers, as well as distributors such as broker-dealers, captive agents, and banks. Engagements range from small production enhancements to large-scale, complex digital transformations.

WHAT YOU’LL DO:

You will be responsible for developing, coding, and maintaining software modules/systems and required to modify existing software products or develop entirely new modules as per technical specifications in response to business requirements. The Consultant will support one or both of the following project types. Experience in both is a plus.

       1) Annuity & Life Product Modeling

• Gather and analyze business requirements.
• Develop and maintain supporting documentation.
• Translate business requirements into product build specifications.
• Model and maintain carrier products in accordance with IRI/ACORD standards, including:
• PPfA / PPfL
• DPfA / DPfL
• VTXml or manual XML modeling
• Configure products, features, distribution agreements, commissions, funds, ownerships, and complex product rules.
• Test product functionality on order entry platforms.
• Support deployments to test and production environments.
• Analyze and resolve production issues.
• Provide ongoing support to carriers, distributors, and internal teams on product modeling questions and

       2) Forms & Carrier Questions Enablement

• Gather and analyze requirements related to forms and carrier questions.
• Develop and maintain supporting documentation.
• Perform form gap analysis and identify required carrier question builds.
• Create, configure, and activate custom carrier or distributor questions.
• Maintain carrier and distributor forms, including tagging and generation rules.
• Support implementation of e-Signature functionality.
• Edit or create Forms XML using XMLSpy for forms libraries and generation rules.
• Tag forms using Adobe Acrobat, Named Items, or iPipeline AFFIRM XPath.
• Create and maintain Common Maps for AFFIRM using XML macro language.
• Test forms and carrier questions across order entry platforms.
• Support deployments to test and production environments.
• Troubleshoot and resolve production issues.
• Provide support to carriers, distributors, and internal teams on forms and carrier question issues

WHAT YOU’LL NEED:

• Excellent verbal and written communication skills; ability to work effectively with clients, colleagues, and subject matter experts.
• Strong analytical, problem-solving, and consulting skills, with the ability to understand the “why” behind client needs
• Self-starter with a strong sense of ownership and commitment to delivery timelines
• Ability to translate business needs into application and operational requirements
• Strong Business Analyst capabilities, including:
• Requirements gathering
• Documentation
• Needs analysis
• Test creation and execution
• Familiarity with life insurance or annuity operations, including origination, distribution, and/or in-force policy administration.

BONUS POINTS:

• Experience with annuity order entry platforms (e.g., Zinnia AnnuityNet, iPipeline AFFIRM) or life insurance eApp platforms (e.g., Zinnia LifeSpeed).
• Knowledge of ACORD standards, XML forms management, VTXml, and XML product modeling.
• Hands-on experience with:
• PPfA, PPfL, DPfA, DPfL
• XMLSpy, XPath, XML macro language
• Adobe Acrobat PDF form tagging and editing

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Senior HR Ops Analyst - Analytics and Technology

We are seeking an experienced HR AI programs analyst to join our team. This role sits within HR and is critical to advancing a more strategic, data-driven, and technology-enabled people function. The ideal candidate brings a strong blend of HR domain expertise, data fluency, and technology acumen, with a forward-looking perspective on AI in HR. This role ensures that HR technology, analytics, and automation are applied through a people-first lens, directly supporting employee experience, compliance, and workforce strategy.

Key Responsibilities

Total Rewards & Talent Programs

• Support the delivery of core HR programs (performance, merit, benefits, recruiting) through data and technology enablement.
• Conduct compensation and benefits analysis to inform program design and effectiveness.
• Provide insights to improve talent outcomes, including hiring, retention, and engagement.

HR Analytics & Insights

• Lead analysis of workforce data (e.g., turnover, compensation, recruiting, engagement) to inform decisions.
• Translate people data into dashboards that drive actionable insights.
• Forecast workforce needs and evaluate HR program effectiveness and ROI.
• Spearhead people analytics, ensuring insights are grounded in HR context through partnership with HR business partners, talent acquisition, internal communications & engagement, and HR operations teams.

HR Technology & AI Enablement

• Partner across HR to identify and prioritize high-impact opportunities to leverage AI.
• Apply AI to enable autonomous workflows and automate HR processes at scale, freeing teams to focus on strategic, high-value work
• Evaluate, implement, and optimize technologies that enhance HR efficiency and effectiveness.
• Own and evolve the HR technology stack (ADP, Greenhouse, Lattice, Litmos, etc.), including integrations and vendor management.
• Ensure data integrity, governance, and compliance across all HR systems.
• Partner with HR Operations to maintain accurate, compliant, and scalable people data

Skills & Experience

• 8+ years in HR analytics, HR technology, or HR program management.
• Experience in fast-paced, technology-driven environments.
• Bachelor’s degree in HR, Business, Data Analytics, or related field.
• Strong experience in HR systems, analytics, and programs.
• Experience managing HR technology vendors and systems (e.g., ADP, Greenhouse, Lattice, Litmos), preferred.
• Familiarity with AI and automation tools in HR applications.
• Strong business acumen and understanding of HR practices and compliance.
• Excellent communication skills with the ability to influence cross-functional stakeholders.

WHO YOU ARE:
At Zinnia, we deliver persona-driven experiences across a complex ecosystem of carriers, distributors, agents, policyholders, and operational teams. As a UX Researcher, you are a hands-on practitioner who thrives in complexity and brings clarity through insight.
Reporting to the Lead UX Researcher, you are embedded within product teams and work across the full product lifecycle—from early discovery through post-launch evaluation. You help teams understand user needs, validate solutions, and measure the success of what we build.

You are:

• A mixed-methods practitioner who is comfortable using both qualitative and quantitative approaches.
• A data-informed thinker who can analyze trends, interpret metrics, and connect insights to outcomes.
• A clear communicator who translates research findings into actionable recommendations.
• Comfortable taking initiative and owning research for the teams you support.
• A collaborative teammate who contributes to a growing research practice and supports shared learning.

WHAT YOU'LL DO:

• Support End-to-End Research Across the Product Lifecycle
• Partner with cross-functional teams to plan and execute research from discovery through post-launch.
• Advocate for user-centered thinking.
• Conduct foundational research to uncover user needs, behaviors, and pain points.
• Design and run evaluative research to test concepts, prototypes, and live features.
• Help define success metrics for features and experiences in partnership with Product and Data teams.
• Measure post-launch success through user feedback, behavioral data, and performance metrics.
• Identify opportunities for iteration and continuous improvement.
• Contribute to Research Operations and Team Growth
• Document and share research findings to make insights accessible and reusable.
• Contribute to research repositories, templates, and best practices.
• Support a culture of curiosity, learning, and continuous improvement.

WHAT YOU’LL NEED:

• A Bachelor's or Master's Degree with 5+ years of relevant experience in UX Research.
• Examples of your UX research work demonstrating your approach and thinking.
• Experience conducting end-to-end UX research across generative and evaluative phases.
• Strong foundation in qualitative research methods, with exposure to quantitative approaches and analytics.
• Ability to interpret data and metrics to inform product decisions.
• Experience working with cross-functional product teams in a SaaS or digital product environment.
• Strong communication and storytelling skills, with the ability to present insights clearly and effectively.
• Comfort working in complex or regulated environments (e.g., financial services, insurance) preferred.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

VML is seeking a highly experienced, strategic, results driven and hands-on Head of Talent Acquisition to lead our critical talent growth initiatives for the India market. This is a pivotal leadership role, reporting directly to the CPO and is instrumental in defining, driving, and delivering our ambitious hiring goals. 

You will take complete ownership of VML's entire talent acquisition lifecycle, responsible for scaling and optimising a high-volume recruitment engine tasked with attracting and securing both experienced professionals and graduates annually across diverse functions. Beyond strategic oversight, this role demands actively engaging in critical hires while simultaneously designing, implementing, and refining end-to-end talent acquisition processes to drive efficiency, quality, and an exceptional candidate experience. 

You will lead, mentor, and develop a team of up to 20 Talent Acquisition professionals, fostering a culture of excellence and innovation. Success in this role hinges on your ability to build strong, collaborative partnerships with senior stakeholders across multiple business units and geographic regions, including APAC and EMEA, ensuring talent strategy is seamlessly aligned with global business objectives and VML's strategic vision 

What you’ll be doing:

Strategic Talent Acquisition Leadership & Delivery: 

• Define, own, and execute the end-to-end Talent Acquisition strategy for VML's India operations to support growth. 
• Actively participate in the hands-on delivery of high-priority requirement to meet business needs. 

Global Stakeholder Partnership & Advisory: 

• Cultivate strong, trusted partnerships with senior business leaders and hiring managers across VML's India, APAC, and EMEA regions. 

Process Optimisation & Operational Excellence: 

• Manage end-to-end process improvement and change management initiatives across all TA functions. Identify inefficiencies, streamline workflows, and implement best practices to ensure our recruitment operations are highly scalable, efficient, and capable of supporting our aggressive annual hiring targets. 
• Champion the evaluation, adoption, and optimisation of TA technologies and tools, including AI-driven solutions, advanced assessment methodologies, and automation. Leverage technology to enhance efficiency, scalability, candidate experience. 

Team Leadership & Development: 

• Create a high-performing team structure to deliver the business requirements, ensuring best practice and fostering a culture of continuous learning, accountability, and excellence. 
• Provide hands-on guidance, performance coaching, and career development opportunities, empowering the team to achieve ambitious hiring targets and develop into talent advisors. 

Data-Driven Performance & Forecasting: 

• Establish and leverage a data-driven TA framework. Continuously monitor, analyse, and report on key performance indicators (KPIs) such as time-to-fill, cost-per-hire, offer acceptance rates, quality of hire, source effectiveness. 
• Use these insights to proactively identify bottlenecks, optimise processes, forecast talent needs, and inform strategic decisions that drive continuous improvement. 

Talent Pipeline & Campus Strategy: 

• Develop, implement, and oversee a robust campus hiring strategy for VML India, building sustainable talent pipelines across various functions for future growth and ensure a consistent influx of entry-level talent to meet business needs 
• Innovate and execute diverse sourcing strategies to build proactive talent pipelines for critical and hard-to-fill roles. 

What we want from you:

We are seeking an exceptional and results-oriented Talent Acquisition leader with a proven track record of, hands-on experience in high-growth, fast-paced environments, The ideal candidate will be a strategic thinker, an operational expert, and an inspiring leader, clearly demonstrating the following: 

• Prior experience as a Head of Talent: creating Talent structures and strategies to deliver high volume recruitment ideally within a Global Capability Centre (GCC) or a prominent IT/Digital Services consultancy in India. 
• Significant experience in managing, mentoring, and developing large Talent Acquisition teams with demonstrable expertise in owning and scaling the entire talent acquisition lifecycle  
• Prior experience delivering proactive sourcing strategies to build talent pipelines for volume recruitment, niche roles and campus recruitment programs  
• You will have worked with senior business leaders and executives across diverse functions and global geographies (including APAC and EMEA)  
• Experience with process optimisation, re-engineering and optimising TA processes, and successfully leading change management initiatives to enhance scalability, drive operational excellence, and elevate the candidate and hiring manager experience. 
• Experience hiring across Technology, digital, AI, creative and marketing roles 
• You will have an analytical and data-driven mindset, with a track record of leveraging TA analytics and KPIs (e.g., time-to-fill, cost-per-hire, source effectiveness, quality of hire, diversity metrics) to inform strategic decisions, optimise performance, and demonstrate ROI. 

      Personal Attributes: 

• Thrives in dynamic, high-pressure, and often ambiguous environments, demonstrating exceptional problem-solving skills, adaptability, and resilience in driving outcomes. 
• Outstanding verbal and written communication skills, with the ability to articulate complex strategies, influence stakeholders at all levels, and present data-driven insights clearly and concisely. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-APAC #LI-HYBRID

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We are seeking an experienced Shopify Lead to drive the architecture, design, and execution of enterprise-grade e-commerce solutions on Shopify and Shopify Plus. This role involves technical leadership, solution design, and team mentorship while ensuring robust, scalable, and high-performing Shopify implementations aligned with business goals. 

The ideal candidate is a hands-on technologist and strategic thinker with deep expertise in Shopify and a proven track record of leading complex digital commerce projects end-to-end. 

What you’ll be doing:

• Lead the architecture, customization, and development of advanced Shopify Plus storefronts and ecosystems. 
• Define and enforce technical standards, best practices, and coding guidelines across Shopify projects. 
• Collaborate with cross-functional teams — including UI/UX, Product, Marketing, and Operations — to translate business needs into scalable technical solutions. 
• Own full lifecycle delivery of Shopify projects: design, development, testing, deployment, and post-launch optimization. 
• Develop and integrate custom apps, APIs, and third-party services (ERP, CRM, OMS, payment gateways, analytics, etc.). 
• Drive performance optimization, SEO best practices, and security compliance for all Shopify storefronts. 
• Mentor and guide a team of developers; conduct technical reviews, training, and knowledge-sharing sessions. 
• Evaluate new Shopify releases, technologies, and tools to continuously improve the development ecosystem. 
• Act as the technical point of contact for Shopify-related discussions with stakeholders, clients, and leadership. 

What we want from you:

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of total web development experience with a minimum of 5 years dedicated to Shopify and Shopify Plus. 
• Expert-level proficiency in Shopify Liquid, HTML5, CSS3, JavaScript (ES6+), and AJAX. 
• Experience with modern front-end frameworks (React, Vue.js, or Next.js) and headless commerce architecture. 
• Strong understanding of RESTful APIs, GraphQL, and Shopify Admin API integrations. 
• Proven experience in developing custom Shopify apps (public/private) using Node.js, Express, or Laravel. 
• Deep knowledge of Shopify Plus features, multi-store setup, localization, and internationalization. 
• Familiarity with DevOps practices, version control (Git), CI/CD pipelines, and deployment management. 
• Demonstrated ability to manage teams, code reviews, and delivery timelines in a fast-paced environment. 
• Strong problem-solving, analytical, and decision-making skills. 

If you know some of this even better:

• Experience with Shopify Hydrogen, Oxygen, or headless commerce implementations. 
• Exposure to data-driven e-commerce optimization tools (Klaviyo, Segment, GTM, etc.). 
• Knowledge of SEO, performance tuning, and analytics integration for Shopify stores. 
• Prior experience working in agency environments or with enterprise-scale e-commerce clients. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

WHO YOU ARE

You are a passionate Python and AI/ML Engineer minimum 4 years of hands-on experience building intelligent systems. You thrive in fast-paced environments, love solving complex problems with data and algorithms, and take pride in delivering AI solutions that create real business impact. You have experience with cutting-edge Generative AI, scalable ML pipelines, and production-grade systems and you're energized by working at the frontier of what AI can do.

WHAT YOU'LL DO

1. Design, develop, and deploy machine learning models and Generative AI solutions — including classification, clustering, summarization, search & ranking, and information extraction.
2. Own end-to-end ML pipelines — from data ingestion and preprocessing through model training, deployment, and production monitoring.
3. Collaborate with cross-functional teams to translate business requirements into AI-driven features — applying NLP, outlier detection, and deep learning techniques where applicable.
4. Build robust, scalable, and well-documented Python-based RESTful APIs to expose ML models and AI services in production environments.
5. Optimize database interactions and ensure efficient data storage and retrieval for AI applications across SQL and NoSQL systems.
6. Stay current with the latest advances in AI/ML — integrating emerging approaches such as RAG pipelines, LLM fine-tuning, and vector search into live products.

WHAT YOU'LL NEED 

Python
Strong hands-on proficiency for building, scripting, and deploying AI/ML systems.
NumPy · Pandas · FastAPI · Scikit-learn
Machine Learning
Applied expertise across supervised, unsupervised, and deep learning — classification, clustering, outlier detection.
PyTorch · TensorFlow · XGBoost · DBSCAN

Generative AI (2+ yrs)
Hands-on experience building with LLMs — prompt engineering, RAG pipelines, summarization, and AI-powered features.
LLMs · RAG · Prompt Eng. · Fine-tuning

NLP & Search / Ranking
Processes language and builds relevance engines — NER, embeddings, semantic search, and ranking models.
spaCy · BERT · FAISS · Elasticsearch

API Development
Designs and ships secure, well-documented RESTful APIs exposing ML models as production-ready services.
REST · FastAPI · OAuth2 · Swagger

Databases
Proficient in SQL and NoSQL stores for structured and unstructured data pipelines supporting AI workloads.
PostgreSQL · MongoDB · Vector DBs

GOOD TO HAVE

Cloud Platforms
Deploys and scales AI workloads on AWS, Azure, or GCP.
AWS · Azure

TypeScript / JavaScript
Frontend or full-stack exposure for building ML-powered product interfaces.
TypeScript · React · Node.js

MLOps
Manages the ML lifecycle — tracking, versioning, and pipeline automation.
MLflow · Kubeflow · CI/CD

Containerization & Orchestration
Packages and scales AI services using containers and cluster management.
Docker · Kubernetes

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data.

As an Solutions Engineer, you will actively contribute to, architect for, and lead the company in the design and development of new infrastructure automation projects. You will be instrumental in helping us solve, by architecture and implementation, complex hybrid infrastructure problems among corporate’s robust inventory of networking systems, applications, and cloud infrastructure. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging on projects under the guidance of the Lead Solution Architect..

You are a strong solutions engineer who is passionate about scalable, resilient, secure, and cost-efficient infrastructure solutions. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as an individual. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Designing and implementing complex and well-architected enterprise infrastructure and data solutions
• Work to improve existing systems, solutions, and process through architectural reviews and design enhancement initiatives
• Experience in devops methodologies and practices as applied to infrastructure, cloud, identity, integration and network solutions
• Improve systems to provide strict compliance adherence, security guardrails, and cost-optimization
• Contribute to the re-architecting of systems, solutions, and processes for more streamlined, scalable, and resilient implementations
• Contribute to well-architected, end-to-end provisioning solutions to a growing enterprise organization across multiple environments and types of infrastructure
• Build strong partnerships and engage with other teams at Sumo Logic to create solutions that enable and benefit all parties and increased derived value

Requirements:

• 3+ years of industry experience with a proven track record of ownership and delivery
• Experience developing scalable, secure, and resilient infrastructure architectures and implementations
• Experience in observability and cost-optimization in application, server, and cloud (AWS preferred) settings
• Experience working with on-premise (Fortinet) network devices on a system administration and configuration level
• Experience with DNS (CloudFlare and Route53 preferred) as well as VPN management (FortiClient, ZScaler, and Netskope preferred)
• Experience with Identity Providers (Okta preferred)
• Experience with Certificate Management (Digicert and AWS ACM preferred) and authentication 
• Hands-on infrastructure as code experience (Terraform preferred) as well as CI/CD pipelines (Scalr and GitHub Actions preferred)
• Experience with writing automations and system integrations (Python preferred)
• Strong experience with AWS
• Excellent verbal and written communication skills
• Experience implementing robust and well-architected designs for enterprise scale systems
• Experience and comfort with an on-call schedule for enterprise systems during daylight hours regional time

Desirable:

• Experience in the following specific technologies is a plus:
• ADP
• Azure
• GCP
• Experience with Scalr
• Experience with AI tooling such as Boomi, Databricks (AI portions), AWS Bedrock, Gemini, and Claude
• Experience with Databricks as a whole
• CCNA, CCNP, or equivalent network certifications
• You should have a passion for continuous learning and deep technological curiosity
• Agile development experience and a familiarity with Jira, sprints, and pointing

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

WHO YOU ARE:
At Zinnia, we deliver persona-driven experiences across a complex ecosystem of carriers, distributors, agents, policyholders, and operational teams. As a UX Researcher, you are a hands-on practitioner who thrives in complexity and brings clarity through insight.
Reporting to the Lead UX Researcher, you are embedded within product teams and work across the full product lifecycle—from early discovery through post-launch evaluation. You help teams understand user needs, validate solutions, and measure the success of what we build.

You are:

• A mixed-methods practitioner who is comfortable using both qualitative and quantitative approaches.
• A data-informed thinker who can analyze trends, interpret metrics, and connect insights to outcomes.
• A clear communicator who translates research findings into actionable recommendations.
• Comfortable taking initiative and owning research for the teams you support.
• A collaborative teammate who contributes to a growing research practice and supports shared learning.

WHAT YOU'LL DO:

• Support End-to-End Research Across the Product Lifecycle
• Partner with cross-functional teams to plan and execute research from discovery through post-launch.
• Advocate for user-centered thinking.
• Conduct foundational research to uncover user needs, behaviors, and pain points.
• Design and run evaluative research to test concepts, prototypes, and live features.
• Help define success metrics for features and experiences in partnership with Product and Data teams.
• Measure post-launch success through user feedback, behavioral data, and performance metrics.
• Identify opportunities for iteration and continuous improvement.
• Contribute to Research Operations and Team Growth
• Document and share research findings to make insights accessible and reusable.
• Contribute to research repositories, templates, and best practices.
• Support a culture of curiosity, learning, and continuous improvement.

WHAT YOU’LL NEED:

• A Bachelor's or Master's Degree with 5+ years of relevant experience in UX Research or a related field (e.g., UX Design, Product Management, Data & Analytics).
• Examples of your UX research work demonstrating your approach and thinking.
• Experience conducting end-to-end UX research across generative and evaluative phases.
• Strong foundation in qualitative research methods, with exposure to quantitative approaches and analytics.
• Ability to interpret data and metrics to inform product decisions.
• Experience working with cross-functional product teams in a SaaS or digital product environment.
• Strong communication and storytelling skills, with the ability to present insights clearly and effectively.
• Comfort working in complex or regulated environments (e.g., financial services, insurance) preferred.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

Who You Are:

We’re building a next-generation Product Operations function to help our growing organization scale efficiently — and we’re looking for an ambitious, detail-oriented Associate Product Operations Manager to be part of this journey.

As an early member of the Product Ops team, you will play a critical role in designing scalable workflows, embedding AI-driven efficiencies, and enabling high-velocity product development. You’ll work at the intersection of Product, Engineering, and AI, helping teams operate smarter through automation, structured processes, and intelligent tooling.

This is a hands-on role ideal for someone who understands how modern product organizations leverage AI, automation, and data to drive impact.

What You Will Do:

Process Design, AI Integration & Workflow Automation

• Partner with Product, Engineering, and AI teams to design, document, and optimize product development workflows.
• Identify repetitive/manual processes and implement workflow automation using AI and collaboration tools and integrations.
• Contribute to building AI-powered operational use cases (e.g., automated reporting, requirement summarization, sprint insights, ticket classification).
• Support implementation of frameworks across:
  • Roadmap planning
  • Sprint Cycles
  • Release Management
  • Product Reviews
• Continuously improve processes to enhance speed, quality, and scalability.

Product Lifecycle & Agile Operations

• Support and optimize the end-to-end product lifecycle in an Agile environment.
• Work closely with Product Managers to improve planning, prioritization, and execution hygiene.

Data

• Collect and organize product metrics and performance data Build dashboards and reporting systems to track:
  • Product Performance
  • Project Status
  • Operational KPIs
• Assist in tracking and communicating progress toward key product and business goal

Cross-Functional Collaboration

• Act as a connector between Product, Engineering, AI/ML, and GTM teams.
• Collaborate on AI solutioning and tooling initiatives to improve product operations.
• Facilitate alignment, maintain documentation, and ensure accountability across teams.

Tools Setup, Governance & Optimization

• Help manage and optimize core product management and collaboration tools (e.g., Jira, Airtable, Confluence) and AI productivity tools (e.g., LLM-based assistants, automation platforms)
• Ensure data integrity, process compliance, and scalable tool usage.
• Research, evaluate and implement new tools to improve efficiency and automation maturity.
• Support the rollout of new tools, systems, and processes across the organization.

What You will Need:

Required Qualifications:

• Bachelor’s/Master’s degree in Business, Engineering, Information Systems, or related field.
• 3–4 years of experience in Product Operations, Business Operations, or Process Improvement roles.
• Strong understanding of:
  • Product lifecycle in Agile environments
  • Workflow automation concepts and tools
• Hands-on or working knowledge of:
  • AI tools (e.g., ChatGPT, Claude, automation tools, AI copilots
  • AI use cases in product or business workflows
• Experience collaborating with Product, Engineering, and/or AI teams.
• Hands on with tools like Jira, Airtable, Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Excellent written and verbal communication.
• A proactive mindset — eager to take ownership and learn in a fast-paced, evolving environment.
• Experience working in or with technology-driven organizations.

Preferred Qualifications (Good to have):

• Hands-on experience building automation workflows (Zapier, Make, APIs, scripts, etc.).
• Experience in AI implementation within business or product workflows.
• Exposure to product analytics tools (e.g., Pendo, Mixpanel, Amplitude).
• Understanding of data structures, APIs, or system integrations.

Soft Skills:

• Highly collaborative and comfortable working across multiple teams and functions.
• Curious, data-driven, and eager to experiment with new systems or workflows.
• Strong sense of ownership and accountability.
• Adaptable to change and comfortable in a startup or fast-growth environment.

Why This Role Is Exciting:

• Shape the foundation of a fast-growing Product Operations team and have a lasting impact on how the company scales.
• Gain exposure to all parts of the product lifecycle — from strategy and execution to launch and iteration.
• Work closely with Product, Engineering, and Leadership on high-visibility initiatives.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

Role Summary

We are seeking a Senior GTM Systems Administrator to join our Revenue Operations team, reporting to the Sr. Director of Revenue Operations. This role plays a critical part in enabling efficient revenue operations across Sales, Marketing, Customer Success, and Finance.

At Enboarder, Salesforce serves as our primary system of record, while Hubspot powers our marketing automation and lead management. The Senior GTM Systems Administrator owns the administration, optimization, and integration of Salesforce and HubSpot, ensuring our GTM teams have reliable systems, clean data, and scalable processes that support pipeline generation, customer growth, and operational efficiency. 

The ideal candidate brings strong Salesforce administration expertise, hands-on Hubspot administration experience, and a highly collaborative approach to identifying opportunities for improvement and partnering with stakeholders to implement scalable solutions.

Key Responsibilities

1. Salesforce Administration

• Co-Own administration and optimization of the Salesforce platform supporting Sales, Marketing, Customer Success, and Finance teams — including objects, fields, validation rules, page layouts, permissions, user access, dashboard and reporting to support visibility into funnel performance, ARR, and key GTM metrics.
• Partner directly with GTM stakeholders to understand business problems and translate them into well-architected technical requirements and Salesforce solutions
• Design, troubleshoot, and optimize Salesforce Flows and automation to support evolving business requirements

2. HubSpot Administration

• Own the administration and maintenance of the HubSpot platform, including properties, workflows, forms, lifecycle stages, and backend automation, ensuring system continuity, clean data, and reliable synchronization with Salesforce and other GTM tools
• Build and maintain marketing dashboards and reports, including advanced analytics (e.g., expansion reporting) in close partnership with the Marketing team
• Serve as the primary point of escalation for HubSpot workflow, reporting, and data issues across Marketing and Sales teams.

3. GTM Systems Integrations

        Maintain and support integrations between Salesforce, HubSpot, and the broader GTM technology stack,
        ensuring reliable data sync and system performance. Current stack includes:

• Salesforce & HubSpot (core integration)
• Planhat · Gong · ZoomInfo · Intercom · Rocketlane ·  LinkedIn Sales Navigator · Trumpet · Zapier

4. Data Quality & Governance

• Partner with the RevOps and GTM team to complete the ongoing account deduplication and contact association initiative, improving account and contact data integrity across Salesforce, HubSpot, and Planhat
•   Implement automation and processes to reduce duplicates and maintain consistent account & contact associations
• Perform monthly audits to monitor duplicate accounts and contact associations and proactively address data quality issues

5. Documentation

• Maintain clear documentation of system configurations, integrations, automation logic, and operational processes in alignment with GTM system best practices

Required Qualifications

• 5+ years of hands-on Salesforce administration experience with demonstrated ability to own and deliver complex projects independently.
• 2+ years of hands-on HubSpot administration experience
• Strong experience designing, building, troubleshooting, and optimizing Salesforce Flows
• Proven ability to translate business requirements from GTM stakeholders into scalable technical solutions
• Experience maintaining and improving Salesforce–HubSpot integrations
• Experience working with GTM tools such as Planhat, Gong, ZoomInfo
• Strong CRM data governance skills — deduplication, data hygiene, and validation automation.
• Background in SaaS or subscription-based businesses, solid understanding of ARR, pipeline management, and GTM funnel metrics.
• Strong problem solving skills and ability to collaborate across multiple teams
• Proactive, ownership-driven mindset with the ability to independently identify issues and drive solutions
• Exposure to quote-to-cash processes and tools such as Salesforce CPQ is a plus

WHO YOU ARE:

We’re seeking a forward-thinking AI Product Manager with strong technical depth in Machine Learning, LLM-based products, Automation, and API-driven platform design. In this role, you will define, build, and scale AI-powered solutions across Zinnia’s digital insurance platform, enhancing underwriting, claims, operations, and customer engagement workflows.

You’ll work at the intersection of AI innovation, insurance expertise, and engineering execution, translating business needs into scalable products that deliver measurable impact.

WHAT YOU’LL DO:

• Contribute to the product vision and roadmap for AI/ML initiatives across Zinnia’s platform.
• Identify high-impact opportunities to integrate AI into insurance value chains (underwriting, policy admin, claims, distribution, agent enablement).
• Evaluate new AI technologies - Agentic AI, Gen AI (LLMs, RAG, predictive analytics, automation frameworks) and drive adoption across the organization.
• Translate user problems and business needs into clear product requirements, PRDs, and user stories.
• Work closely with engineering, data science, design, actuarial, and insurance SMEs to ship high-quality AI products.
• Drive API-first development for system integrations with carriers, distributors, third-party data providers, and internal platforms.
• Ensure AI and APIs follow robust security, compliance, and governance guidelines—especially relevant to Life & Annuities.

AI/ML Technical Collaboration:

• Understand ML lifecycle basics (data pipelines, model drift, monitoring, inference performance).
• Work with engineers to design and expose AI capabilities via scalable APIs and microservices.

WHAT YOU’LL NEED:

• A Bachelor's/Master's Degree with 5-8 years of Product Management experience, with at least 2–3 years in Agentic AI, Gen AI, AI/ML, data products, or automation-based products.
• Experience working with APIs, microservices, and modern cloud architectures (AWS/Azure/GCP).
• Ability to write detailed requirements for API integrations, data flows, and AI capabilities.
• Strong understanding of ML concepts (classification, NLP/LLMs, predictive models, evaluation metrics).
• Proven ability to work with Data Science and Engineering teams in a deeply technical environment.
• Strong problem-solving skills with a bias for experimentation, iteration, and measurable output.
• Excellent communication skills, especially in simplifying complex AI concepts for non-technical stakeholders.

Preferred Qualifications:

• Experience in InsurTech, Life & Annuities, financial services, or regulated industries.
• Familiarity with underwriting data sources (e.g., Rx, MIB, credit), claims/operations automation, or distribution workflows.
• Experience with LLM products, vector databases, prompt engineering, or RAG systems.
• Exposure to compliance frameworks related to AI ethics, data privacy, and model governance.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

Key Responsibilities

As a AI Engineer/Senior AI Engineer and a key member of our engineering team in India, you will be responsible for designing, building, and owning the end-to-end lifecycle and release of our most critical AI-powered features within a microservices architecture. This role requires a balance of advanced technical depth in AI/ML and a strong sense of product ownership, ensuring our solutions deliver tangible user value at scale.

1. End-to-End AI System Ownership

• Design & Development: Design, build, and deploy production-grade AI systems, ranging from traditional Machine Learning models to modern LLM-powered features.
• Architecture & Deployment: Lead AI projects from concept to execution, including designing robust microservice architectures, modeling, rigorous evaluation, and secure deployment on AWS.
• Data Expertise: Work extensively with unstructured data, chunking, embeddings, vector databases (e.g., Pinecone, pgvector), and address complex real-world data quality challenges.
• Production Standards: Own the release process end-to-end, applying high engineering standards to ensure scalability, operability, and maintainability, aligning with Enboarder’s microservices philosophy.

1. Generative AI & LLM Focus

• LLM Integration: Evaluate, integrate, and operationalize LLM-based tools and APIs, including but not limited to Anthropic Claude and AWS Bedrock, to enhance product capabilities.
• Advanced Techniques: Apply expertise in prompt engineering, Retrieval-Augmented Generation (RAG), and advanced evaluation metrics for generative outputs.
• Agentic Systems: Explore and implement agentic AI frameworks, workflow orchestration (e.g., Langgraph, CrewAI, StrandsAgents), or multi-agent systems to automate complex user journeys.

1. Collaboration, Leadership, and Strategy

• Product Collaboration: Collaborate closely with product, design, and other engineering teams to translate business requirements into high-impact AI capabilities that drive measurable user and business outcomes.
• Technical Leadership: Stay updated on the latest AI/ML advancements, contribute to the company’s long-term technical strategy, and evaluate new technologies for adoption.
• Mentorship: Actively mentor and guide junior AI engineers, fostering a culture of technical excellence, clean code practices, and continuous experimentation.

Required Skills & Experience

• Total Experience: 6+ years of professional experience in the IT/Technology industry, with a substantial focus on building and deploying production systems.
• AI/ML Experience: 4+ years of direct experience in building and deploying ML or LLM-based systems in production environments, ideally within a high-traffic SaaS environment.
• Programming Mastery: Strong proficiency in Python and modern AI/ML libraries (e.g., PyTorch, TensorFlow, scikit-learn).
• Generative AI Tooling: Hands-on experience with LLM-based frameworks such as LangChain, AWS Bedrock, or comparable in-house/open-source solutions.
• Vector Databases: Practical experience working with vector databases (e.g., FAISS, Pinecone, PGVector) for scalable similarity search and RAG implementation.
• Cloud Architecture: Extensive experience deploying, monitoring, and operating applications on AWS, demonstrating deep awareness of scalability, security, and cost-optimization in a microservices environment.

Preferred Qualifications (Nice to Have)

• Familiarity with FastAPI and containerization technologies (Docker, Kubernetes).
• Experience with MLOps tools such as MLflow, Airflow, or similar workflow orchestration platforms.
• Ability to balance technical trade-offs between model performance, inference cost, and system complexity in AI deployments.
• Direct experience with Fine Tuning or Pre-training large language models (LLMs) on domain-specific data.

*NOTE:* Hybrid work with 3 days in office.

Responsibilities:
○ Design and develop new software applications from scratch
○ Work with developers and other teams across the company to build new features and tools.
○ Add new product features using NodeJS language.
○ Write code which is micro services complaint and can be reused.
○ Own problems end-to-end, thinking through everything from user experience, data models, scalability, operability and ongoing metrics.
○ Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
○ Test and debug code, Monitor and troubleshoot production issues
○ Collaborate with experts in product, design, and operations.
○ Proactive and prompt analysis and identification of functional bugs and performance issues

Requirements:
○ Enjoy being a generalist, working on both the frontend, backend, and everything in between to tackle problems and delight customers.
○ Thinking about tools and services, and writing high quality code.
○ We write code using NodeJs, React and other languages like javascript, typescript, Python, shell scripts, AWS cloud services.
○ We use productivity enhancement tools like copilot, cursor etc.
○ Strong knowledge of Databases (either NoSql or RDBMS), DynamoDB and postgres preferred.
○ Rest API development
○ Unit testing of REST API and server side components on NodeJS
○ Working on CI/CD pipeline.
○ Server caching optimisations using memcache, etc
○ Authentication mechanisms like SAML SSO, MFA, etc
○ If you have worked on Integrations across various systems using APIs or messages that experience will be good to have.
○ Taking pride in working on projects to successful completion, involving a wide variety of technologies and systems.
○ Putting yourself in the shoes of your users, and creating an intuitive, delightful experience.
○ You should have understanding around Security for Web Applications and backend processes. Security is very important for us.
○ Holding yourself and others to a high bar when working with production systems.
○ Stitching many different services and processes together, even if you have not worked with them before.
○ Strong understanding of front-end and back-end technologies
○ Experience working in an agile development environment

Experience
○ 3-5 years experience in the IT/Technology industry.
○ 3+ years of experience in NodeJs
○ 3+ years of experience in NoSql / RDBMS, DynamoDB and postgres preferred.
○ 2+ years of experience in working on code version source control tools like Git
○ Experience in sonarqube, use of copilot or similar productivity enhancement tools

Engineering at Enboarder:
○ We work in an environment where it matters to make the right design decisions the first time, and as a result, take on less technical debt.
○ We roll out code to production every 2 weeks.
○ We’re big fans of micro services architecture and are moving a lot of products towards micro services.
○ We like to experiment with new features and do not see failures as bad, but building blocks for future features.
○ We use AWS as our Infrastructure and continually improve. We provide ample opportunities to learn and use new AWS features.
○ Product is a highly collaborative initiative across multiple teams. Engineers are expected to understand and have product input, designing systems towards our long-term product vision.
○ Our customers are fine with fewer features, but are not ok with broken features.
○ People have a strong sense of ownership and accountability for what they’re building.
○ What we build today will be the foundation for other systems in the future.
○ We are very frank on discussing technical matters. If one disagrees with how things are being done, we encourage them to speak up and help us get to the truth faster.

*NOTE:* Hybrid work with 3 days in office.

Responsibilities:
○ Design and develop new software applications from scratch
○ Work with developers and other teams across the company to build new features and tools.
○ Add new product features using Python language.
○ Write code which is micro services complaint and can be reused.
○ Own problems end-to-end, thinking through everything from user experience, data models, scalability, operability and ongoing metrics.
○ Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
○ Test and debug code, Monitor and troubleshoot production issues
○ Collaborate with experts in product, design, and operations.
○ Proactive and prompt analysis and identification of functional bugs and performance issues

Requirements:
○ Enjoy being a generalist, working on both the frontend, backend, and everything in between to tackle problems and delight customers.
○ Thinking about tools and services, and writing high quality code.
○ We write code using Python, React and other languages like javascript, typescript, nodejs, shell scripts, AWS cloud services.
○ We use productivity enhancement tools like copilot, cursor etc.
○ Strong knowledge of Databases (either NoSql or RDBMS), DynamoDB and postgres preferred.
○ Strong experience with REST API development, Flask API, and JSON handling.
○ Hands-on experience with Python frameworks or libraries (any of the following is a plus): PySpark, Pandas, NumPy, asyncio, etc.
○ Exposure to ML / GenAI workflows is a strong advantage (model integration, vector DBs, embeddings pipelines, etc.)
○ Unit testing of REST API and server side components on Python
○ Working on CI/CD pipeline.
○ Server caching optimisations using memcache, etc
○ Authentication mechanisms like SAML SSO, MFA, etc
○ If you have worked on Integrations across various systems using APIs or messages that experience will be good to have.
○ Taking pride in working on projects to successful completion, involving a wide variety of technologies and systems.
○ Putting yourself in the shoes of your users, and creating an intuitive, delightful experience.
○ You should have understanding around Security for Web Applications and backend processes. Security is very important for us.
○ Holding yourself and others to a high bar when working with production systems.
○ Stitching many different services and processes together, even if you have not worked with them before.
○ Strong understanding of front-end and back-end technologies
○ Experience working in an agile development environment
○ Knowledge of nodejs is nice-to-have, however not a must.

Experience
○ 4-7 years experience in the IT/Technology industry.
○ 4+ years of experience in Python
○ 3+ years of experience in NoSql / RDBMS, DynamoDB and postgres preferred.
○ 3+ years of experience in working on code version source control tools like Git
○ Experience in sonarqube, use of copilot or similar productivity enhancement tools

Engineering at Enboarder:
○ We work in an environment where it matters to make the right design decisions the first time, and as a result, take on less technical debt.
○ We roll out code to production every 2 weeks.
○ We’re big fans of micro services architecture and are moving a lot of products towards micro services.
○ We like to experiment with new features and do not see failures as bad, but building blocks for future features.
○ We use AWS as our Infrastructure and continually improve. We provide ample opportunities to learn and use new AWS features.
○ Product is a highly collaborative initiative across multiple teams. Engineers are expected to understand and have product input, designing systems towards our long-term product vision.
○ Our customers are fine with fewer features, but are not ok with broken features.
○ People have a strong sense of ownership and accountability for what they’re building.
○ What we build today will be the foundation for other systems in the future.
○ We are very frank on discussing technical matters. If one disagrees with how things are being done, we encourage them to speak up and help us get to the truth faster.

*NOTE:* Hybrid work with 3 days in office.

Bold is seeking a Devops professional who owns production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Architect and productionize microservices with advanced DevOps pipelines , partnering with data science/ML teams to optimize model serving on Kubernetes platforms with service mesh.
• Design comprehensive observability frameworks to minimize MTTR and ensure24x7platform reliability.
• Engineer secure, automated CI/CD workflows with governance and compliance controls
• Lead 24x7 on-call engineering, CDN & security hardening and cost optimization strategies IAAS & PAAS in Cloud
• Manage infrastructure operations, production deployments, and hybrid cloud environments.
• Drive cross-functional collaboration with development, QA, operations, and data teams across global time zones to scale OpenSearch/EMR platforms and platform operations

WHAT YOU’LL NEED

• 4.5+ years (Sr. Engineer) / 7+ years (Module Lead)AWS/DevOps production experience
• Scripting: Python/Bash/Groovy/Java(CI/CD, EKS, FastAPI/Spring Boot)
• CI/CD: Jenkins (declarative pipelines, Groovy),Spinnaker, CodePipeline /CodeBuild, Gradle, Maven, Artifactory, GitHub Actions
• IaC:Terraform, AWS CloudFormation
• Containers: EKS + Istio/ Gloo/ Karpenter, ECS, Docker, Buildah
• AWS: VPC/IAM/GuardDuty/AWS Config, S3/ DynamoDB /Lambda /SageMaker /EMR, cost optimization
• Observability: Splunk, CloudWatch, Prometheus/Grafana, New Relic, Azure Monitor
• GitHub: Actions automation, branch/PR governance
• DNS management (NS1/Cloudflare/GoDaddy)

EXPERIENCE-

• Sr. Engineer Devops AWS (Automation)- 4.5 years+

BOLD is seeking for Devops professional to own the production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Design and maintain end-to-end MLOps pipelines for data ingestion, feature engineering, model training, deployment, and monitoring. 
• Productionize ML/GenAI services, collaborating with data scientists on model serving and workflow optimization. 
• Implement monitoring, alerting, and observability to reduce MTTR and ensure production reliability. 
• Manage data/feature stores and search infrastructure for scalable ML inference. 
• Automate CI/CD for ML models and infrastructure with governance and security compliance. 
• Handle security patching, cost optimization, and 24x7 on-call rotations for critical services. 
• Coordinate cross-functionally with development, QA, ops, and data teams to innovate build/deployment processes.​ 

WHAT YOU’LL NEED

• 4.5+ years (Sr Engineer)/7+ years (Module Lead) in AWS MLOps with hands-on SageMaker (Pipelines, Model Registry, Studio), EMR, OpenSearch (kNN/vector search). 
• Python/Bash scripting for CI/CD, provisioning, monitoring of  FastAPI/Spring Boot web services; and Linux servers (Solr/OpenSearch). 
• AWS services (S3, DynamoDB, Lambda, Step Functions) with cost control, reporting; databases (MySQL, MongoDB). 
• Strong Linux and networking fundamentals;  
• Hands-on expertise in ML tools (MLFlow, Airflow, Metaflow, ONNX).​ 

EXPERIENCE-

• MLOps Sr. Engineer, DevOps - 4.5+ years 

#LI-SV1

Position Overview: 

We are looking for an Engineering Manager who has got good experience of working with AWS, Azure or GCP and is very proficient in the agile delivery model.

Roles and Responsibilities: 

1. You would be responsible for driving reusable terraform based cloud platforms for different cloud providers like GCP, AWS, Azure.- 5
2. You would be Involved in driving the adoption of DevOps best practices across different projects in an organization.-8
3. You would facilitate implementation of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines and DevOps processes for Agile projects-2
4. You would be responsible for orchestrating, leading, and executing multiple projects by utilizing standard of agile methodologies and tools-3
5. You would be responsible for leading a team of 8-10 people and focus on their growth path.
6. You would be responsible for supporting the Head of IT Operations in setting up cloud centres of excellence and FinOps best practices across the organizations.-6
7. You would be responsible for maintaining the Burn down charts, Velocity Chart using JIRA and Confluence of documentation.
8. You would be responsible for facilitating various sprint ceremonies like daily standups, sprint planning, sprint retrospective, release retrospective, aligning team for sprint goal, grooming sessions, sprint demo’s etc.
9. You should be tracking Service Incidents/ Problem tickets and documenting RCA for cloud infrastructure incidents.
10. You would be point of contact for external communications (e.g. from customers or stakeholders)
11. You would ensure deliverables are up to quality standards at the end of each sprint.

 Must Have Skills:

1. Overall experience of including 8–10 years in cloud infrastructure and 10 years of people and technical leadership experience.
2. You should have experience with the driving team for the automation of AWS or similar cloud infrastructure deployments.
3. Good understanding of Infrastructure and deployment of CI/CD process using GIT, Terraform, Jenkins, Ansible, python boto 3, Helm, etc.
4. You should have exposure to services like Kubernetes, RDS, etc..
5. Good understanding of SRE tools like Datadog, New Relic, etc. is plus.
6. Should have managed a team of 8 to 10 people.
7. You should have excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
8. You should know how to drive Poker Planning/ T-shirt Sizing technique for Sprint Planning
9. You should have experience of working with teams spread across different functions in an organization.
10. You should have good knowledge in Agile best-practices, processes, and tools in support of DevOps processes.

Qualification: 

• BE/B.Tech or equivalent degree in Computer Science or related field. 

Location: 

• Noida

About the role:

We are looking for an experienced and hands-on HR professional with 5+ years of HR experience to manage end-to-end people operations while working closely with leadership in the USA. This role is execution-focused with strategic exposure, requiring strong ownership of core HR processes and people leadership.

The ideal candidate is proactive, detail-oriented, and comfortable operating independently in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES:

Strategic HR

• Drive HR initiatives and processes in alignment with organizational objectives and business priorities

Talent Acquisition Leadership

• Build, manage, and guide the Talent Acquisition team, providing strategic direction and oversight
• Define recruitment frameworks and ensure alignment of hiring strategies with business objectives

Employee Lifecycle Management

• Handle complete onboarding and offboarding processes, ensuring a smooth and compliant employee experience
• Prepare and manage HR documentation, contracts, letters, and employee records

Payroll, Compensation & Benefits

• Independently handle payroll processing, ensuring accuracy, timeliness, and statutory compliance
• Manage employee attendance and leave records, ensuring compliance with policies and smooth processing
• Support compensation structures, benefits administration, and payroll-related reconciliations
• Coordinate with finance and external vendors as needed

HR Operations & HRIS Management

• Maintain and update GreytHR HRIS and Geenhouse ATS systems, ensuring accurate employee records and up-to-date reports.
• Drive process improvements in HR operations, documentation, and workflows to enhance efficiency and compliance.

Statutory & Compliance (India)

• Manage statutory compliances, filings, and HR audits
• Ensure adherence to labor laws and internal HR policies

Employee Relations & Grievance Handling

• Act as the point of contact for employee grievances and concerns
• Ensure fair, timely, and empathetic resolution of issues

Stakeholder Collaboration

• Collaborate closely with cross-functional teams to gather inputs and ensure smooth execution of HR and people-related initiatives
• Act as a coordination point between HR, leadership, and internal stakeholders to ensure timely communication and follow-through on HR activities

Day-to-Day HR Operations

• Handle daily HR activities and ad-hoc operational requirements with accountability and ownership

Employer Branding

• Support and execute employer branding initiatives on social media platforms, particularly LinkedIn, to promote hiring, culture, and workplace updates
• Ensure consistent and professional employer brand messaging across all digital hiring touchpoints to enhance candidate experience and visibility

REQUIRED QUALIFICATIONS:

• 5+ years of full-time HR experience in a generalist / HRBP role
• Experience in leading and managing a Talent Acquisition team, with the ability to provide strategic guidance and oversight of recruitment operations
• Master’s degree in Human Resources or a related field
• Mandatory hands-on experience in Payroll processing
• Hands on experience with HRIS & ATS tools.
• Strong experience in Talent Acquisition and HR Operations
• Solid understanding of compensation, benefits, and statutory compliance as per Indian labour laws
• Experience working closely with senior stakeholders
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision

NICE TO HAVE:

• Exposure to remote or distributed teams
• Prior experience working with international stakeholders (US preferred)

WHAT WE OFFER:

• Highly inclusive and collaborative culture
• Opportunity to work closely with leadership from the US
• Strong focus on learning, ownership, and growth
• 100% remote working flexibility

ABOUT WIN & OUR CULTURE:

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we are on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.