About the Role

The Regional Payroll Operations Specialist is responsible for the independent execution, validation, and resolution of complex payroll activities across assigned countries or regions.

This role owns end-to-end resolution of payroll issues, including investigation, correction, stakeholder communication, and documentation. The Specialist applies statutory expertise, payroll controls, and data validation practices to ensure payroll accuracy, compliance, and audit readiness.

This is an individual contributor role with direct accountability for payroll accuracy, issue resolution, and compliance adherence within assigned scope.

Key Responsibilities

 Payroll Validation, Reconciliation & Sign-Off Support

• Perform detailed validation of payroll inputs, including earnings, deductions, taxes, and employee data changes, prior to payroll processing as necessary
• Execute pre- and post-payroll reconciliations, including gross-to-net validation, variance analysis, and comparison against prior periods as necessary
• Identify, investigate, and resolve data inconsistencies, calculation errors, and out-of-tolerance variances
• Validate payroll outputs against statutory requirements, employment agreements, and internal policies
• Provide documented validation and approval support for payroll sign-off, including clear audit trails of reviews performed
• Escalate identified risks, discrepancies, or compliance concerns prior to payroll finalization

Payroll Issue Ownership & Resolution

• Own end-to-end resolution of complex payroll cases, including root cause analysis, correction, and stakeholder communication
• Investigate issues related to incorrect pay, tax miscalculations, retroactivity, benefits deductions, off-cycle payments, and statutory reporting errors
• Perform manual calculations and adjustments where system outputs are incorrect or incomplete
• Coordinate corrections across payroll systems, HR systems, and external providers, ensuring alignment before processing
• Provide clear, written explanations of payroll outcomes, corrections, and impacts to internal stakeholders and employees
• Ensure all cases are fully documented, including root cause, resolution steps, and preventive actions

Statutory Compliance & Regulatory Execution

• Apply country-specific payroll laws, including tax regulations, social contributions, and reporting obligations, within assigned regions
• Validate payroll outputs to ensure compliance with local statutory requirements and filing obligations
• Prepare and provide supporting documentation for audits, regulatory reviews, and internal compliance checks
• Identify and flag non-compliance risks, incorrect statutory applications, or gaps in payroll execution
• Ensure required statutory corrections, adjustments, and filings are completed accurately and within required timelines

Cross-Functional Coordination & Dependency Management

• Partner with HR, Benefits, Finance, and Shared Services to obtain, validate, and correct payroll inputs impacting processing
• Coordinate with external payroll providers to investigate discrepancies, validate calculations, and ensure timely corrections
• Act as the point of contact for payroll escalations, ensuring alignment across all stakeholders involved in resolution
• Drive timely resolution by managing dependencies, following up on required inputs, and ensuring accountability across teams

Root Cause Analysis, Controls & Process Improvement

• Conduct root cause analysis on recurring payroll errors or systemic issues, identifying breakdowns in process, data, or controls
• Implement or recommend corrective actions, including process updates, validation checks, and control improvements
• Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and statutory requirements
• Ensure all process changes are documented with clear control points and ownership defined
• Contribute to improving payroll accuracy, processing efficiency, and scalability through structured process enhancements

Regional Ownership & Language Support

• Own payroll operations for assigned countries or regions, including validation, issue resolution, and compliance alignment
• Apply region-specific statutory knowledge, payroll practices, and regulatory requirements in all payroll activities
• Provide support in local language(s) where required for employee communication, documentation review, and stakeholder interaction
• Ensure payroll practices align with regional legal requirements, cultural considerations, and operational expectations

Qualifications

Required

• 3–5+ years of experience in payroll operations, payroll processing, or payroll administration
• Hands-on experience supporting payroll across multiple APAC countries, with a strong understanding of regional payroll requirements, processes, and compliance considerations.
• Demonstrated experience owning and resolving complex payroll issues, including reconciliations and corrections
• Strong working knowledge of payroll calculations, tax application, and statutory compliance requirements
• Experience performing payroll validation, variance analysis, and reconciliation activities
• Proficiency in payroll systems and Excel (e.g., data analysis, comparisons, reconciliations)
• Ability to handle sensitive payroll data with accuracy, confidentiality, and attention to detail
• Strong analytical, problem-solving, and documentation skills

Preferred

• Experience of operating within a tiered payroll or shared services delivery model
• Exposure to multi-country or regional payroll operations
• Experience working with external payroll providers or vendors
• Payroll certification (e.g., CPP or equivalent, where applicable)

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

We are looking for an experienced Database Architect to design and govern scalable, secure, and high-performing database solutions across enterprise applications. The ideal candidate should have strong expertise in database architecture, data modeling, performance tuning, cloud databases, security, and DevOps-enabled database deployments.

This role will work closely with application teams, DevOps, infrastructure, and business stakeholders to define the right database strategies and ensure robust, future-ready solutions.

Key Responsibilities

• Design logical, physical, and conceptual data models
• Define database architecture standards, schema design, naming conventions, and best practices
• Design scalable, multi-tenant, and high-availability database solutions
• Evaluate and recommend the right database technologies such as SQL Server, Azure SQL, PostgreSQL, DB2, and NoSQL platforms
• Optimize database performance through indexing, query tuning, partitioning, and execution plan analysis
• Design and implement security controls including access management, encryption, masking, and auditing
• Ensure compliance with standards such as GDPR, SOX, HIPAA, PCI, where applicable
• Define backup, restore, disaster recovery, and data integrity strategies
• Support CI/CD and automated database deployments using DevOps practices
• Collaborate with development and architecture teams to review and approve database designs
• Create ER diagrams, architecture documents, and runbooks
• Mentor developers / DBAs on database best practices

Required Skills

• Strong experience in SQL Server / Azure SQL Database
• Good experience in PostgreSQL and DB2
• Strong knowledge of data modeling, normalization, and database design
• Expertise in SQL performance tuning, indexing, query optimization, and execution plans
• Experience with cloud database architectures, preferably on Azure
• Understanding of high availability, failover, backup, and disaster recovery
• Knowledge of database security, access control, and compliance-driven design
• Experience with Git, CI/CD, Terraform / Bicep / ARM, Azure DevOps or GitHub Actions
• Good understanding of microservices, distributed systems, and integration-heavy applications
• Strong documentation, communication, and stakeholder management skills

Preferred

• Experience with NoSQL databases such as Cosmos DB / MongoDB / DynamoDB
• Exposure to regulated industries like Banking, Insurance, Healthcare, etc.
• Strong architectural thinking with ability to balance scalability, security, and business needs

Soft Skills

• Strong analytical and problem-solving ability
• Excellent communication and collaboration skills
• Ability to influence and challenge design decisions constructively
• Mentorship and leadership mindset

THIS IS 5 DAYS WORK FROM OFFICE OPPORTUNITY

WHO YOU ARE:
The Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience.
The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.

WHAT YOU’LL DO:
Client Support & Escalation Management
• Serve as the operational point of contact for client support requests outside standard processes.
• Manage escalations from intake through resolution, ensuring timely follow-up and closure.
• Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.
• Handle cases requiring special handling and ensure compliance with operational guidelines.
Cross-Functional Coordination
• Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.
• Engage subject matter experts and functional leads to address complex inquiries.
• Ensure workflow items submitted through operational channels are resolved accurately and efficiently.
Operational Governance & Reporting
• Provide clients with operational metrics including volume trends, processing status, and performance insights.
• Support scorecard inquiries and operational reporting requests.
• Assist in resolving administrative invoice queries and access-related issues.
Client Communication & Relationship Support
Facilitate clear and professional communication with clients regarding request status and resolutions.
• Support recurring operational meetings by preparing data, insights, and action updates.
• Assist in preparation of operational presentations and business review materials.
• Actively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes
• Ensure commitments and service priorities are tracked and fulfilled.
Process Improvement & Service Excellence
• Identify recurring issues and recommend process improvements.
• Support operational best practices to improve efficiency and client satisfaction.
• Maintain documentation of procedures, resolutions, and operational guidelines.

WHAT YOU’LL NEED:
• Bachelor’s degree (minimum)
• 10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.
• Proven ability to manage client requests and escalations in a fast-paced environment.
• Strong facilitation, problem-solving, and coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency.
• Strong stakeholder management and collaboration skills.
Preferred Qualifications
• Experience in life insurance, annuity administration, or financial services operations.
• Exposure to client service delivery or global delivery models.
• Knowledge of process improvement methodologies (Lean, Six Sigma).
• Experience with operational reporting and data analysis.
• Advanced proficiency in Microsoft Office tools.
Key Competencies
• Client focus and service excellence
• Operational accountability
• Cross-functional collaboration
• Analytical thinking and problem-solving
• Professional communication and executive presence
• Continuous improvement mindset
Work Model & Collaboration
• Will work closely with US-based client relationship leaders and operational teams.
• Requires complete overlapping work hours with US time zones as needed.
• Participation in client calls and leading regular operational reviews.

WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Senior HR Ops Analyst - Analytics and Technology

We are seeking an experienced HR AI programs analyst to join our team. This role sits within HR and is critical to advancing a more strategic, data-driven, and technology-enabled people function. The ideal candidate brings a strong blend of HR domain expertise, data fluency, and technology acumen, with a forward-looking perspective on AI in HR. This role ensures that HR technology, analytics, and automation are applied through a people-first lens, directly supporting employee experience, compliance, and workforce strategy.

Key Responsibilities

Total Rewards & Talent Programs

• Support the delivery of core HR programs (performance, merit, benefits, recruiting) through data and technology enablement.
• Conduct compensation and benefits analysis to inform program design and effectiveness.
• Provide insights to improve talent outcomes, including hiring, retention, and engagement.

HR Analytics & Insights

• Lead analysis of workforce data (e.g., turnover, compensation, recruiting, engagement) to inform decisions.
• Translate people data into dashboards that drive actionable insights.
• Forecast workforce needs and evaluate HR program effectiveness and ROI.
• Spearhead people analytics, ensuring insights are grounded in HR context through partnership with HR business partners, talent acquisition, internal communications & engagement, and HR operations teams.

HR Technology & AI Enablement

• Partner across HR to identify and prioritize high-impact opportunities to leverage AI.
• Apply AI to enable autonomous workflows and automate HR processes at scale, freeing teams to focus on strategic, high-value work
• Evaluate, implement, and optimize technologies that enhance HR efficiency and effectiveness.
• Own and evolve the HR technology stack (ADP, Greenhouse, Lattice, Litmos, etc.), including integrations and vendor management.
• Ensure data integrity, governance, and compliance across all HR systems.
• Partner with HR Operations to maintain accurate, compliant, and scalable people data

Skills & Experience

• 8+ years in HR analytics, HR technology, or HR program management.
• Experience in fast-paced, technology-driven environments.
• Bachelor’s degree in HR, Business, Data Analytics, or related field.
• Strong experience in HR systems, analytics, and programs.
• Experience managing HR technology vendors and systems (e.g., ADP, Greenhouse, Lattice, Litmos), preferred.
• Familiarity with AI and automation tools in HR applications.
• Strong business acumen and understanding of HR practices and compliance.
• Excellent communication skills with the ability to influence cross-functional stakeholders.

The opportunity:

We are seeking an experienced Shopify Lead to drive the architecture, design, and execution of enterprise-grade e-commerce solutions on Shopify and Shopify Plus. This role involves technical leadership, solution design, and team mentorship while ensuring robust, scalable, and high-performing Shopify implementations aligned with business goals. 

The ideal candidate is a hands-on technologist and strategic thinker with deep expertise in Shopify and a proven track record of leading complex digital commerce projects end-to-end. 

What you’ll be doing:

• Lead the architecture, customization, and development of advanced Shopify Plus storefronts and ecosystems. 
• Define and enforce technical standards, best practices, and coding guidelines across Shopify projects. 
• Collaborate with cross-functional teams — including UI/UX, Product, Marketing, and Operations — to translate business needs into scalable technical solutions. 
• Own full lifecycle delivery of Shopify projects: design, development, testing, deployment, and post-launch optimization. 
• Develop and integrate custom apps, APIs, and third-party services (ERP, CRM, OMS, payment gateways, analytics, etc.). 
• Drive performance optimization, SEO best practices, and security compliance for all Shopify storefronts. 
• Mentor and guide a team of developers; conduct technical reviews, training, and knowledge-sharing sessions. 
• Evaluate new Shopify releases, technologies, and tools to continuously improve the development ecosystem. 
• Act as the technical point of contact for Shopify-related discussions with stakeholders, clients, and leadership. 

What we want from you:

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of total web development experience with a minimum of 5 years dedicated to Shopify and Shopify Plus. 
• Expert-level proficiency in Shopify Liquid, HTML5, CSS3, JavaScript (ES6+), and AJAX. 
• Experience with modern front-end frameworks (React, Vue.js, or Next.js) and headless commerce architecture. 
• Strong understanding of RESTful APIs, GraphQL, and Shopify Admin API integrations. 
• Proven experience in developing custom Shopify apps (public/private) using Node.js, Express, or Laravel. 
• Deep knowledge of Shopify Plus features, multi-store setup, localization, and internationalization. 
• Familiarity with DevOps practices, version control (Git), CI/CD pipelines, and deployment management. 
• Demonstrated ability to manage teams, code reviews, and delivery timelines in a fast-paced environment. 
• Strong problem-solving, analytical, and decision-making skills. 

If you know some of this even better:

• Experience with Shopify Hydrogen, Oxygen, or headless commerce implementations. 
• Exposure to data-driven e-commerce optimization tools (Klaviyo, Segment, GTM, etc.). 
• Knowledge of SEO, performance tuning, and analytics integration for Shopify stores. 
• Prior experience working in agency environments or with enterprise-scale e-commerce clients. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data.

As an Solutions Engineer, you will actively contribute to, architect for, and lead the company in the design and development of new infrastructure automation projects. You will be instrumental in helping us solve, by architecture and implementation, complex hybrid infrastructure problems among corporate’s robust inventory of networking systems, applications, and cloud infrastructure. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging on projects under the guidance of the Lead Solution Architect..

You are a strong solutions engineer who is passionate about scalable, resilient, secure, and cost-efficient infrastructure solutions. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as an individual. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Designing and implementing complex and well-architected enterprise infrastructure and data solutions
• Work to improve existing systems, solutions, and process through architectural reviews and design enhancement initiatives
• Experience in devops methodologies and practices as applied to infrastructure, cloud, identity, integration and network solutions
• Improve systems to provide strict compliance adherence, security guardrails, and cost-optimization
• Contribute to the re-architecting of systems, solutions, and processes for more streamlined, scalable, and resilient implementations
• Contribute to well-architected, end-to-end provisioning solutions to a growing enterprise organization across multiple environments and types of infrastructure
• Build strong partnerships and engage with other teams at Sumo Logic to create solutions that enable and benefit all parties and increased derived value

Requirements:

• 3+ years of industry experience with a proven track record of ownership and delivery
• Experience developing scalable, secure, and resilient infrastructure architectures and implementations
• Experience in observability and cost-optimization in application, server, and cloud (AWS preferred) settings
• Experience working with on-premise (Fortinet) network devices on a system administration and configuration level
• Experience with DNS (CloudFlare and Route53 preferred) as well as VPN management (FortiClient, ZScaler, and Netskope preferred)
• Experience with Identity Providers (Okta preferred)
• Experience with Certificate Management (Digicert and AWS ACM preferred) and authentication 
• Hands-on infrastructure as code experience (Terraform preferred) as well as CI/CD pipelines (Scalr and GitHub Actions preferred)
• Experience with writing automations and system integrations (Python preferred)
• Strong experience with AWS
• Excellent verbal and written communication skills
• Experience implementing robust and well-architected designs for enterprise scale systems
• Experience and comfort with an on-call schedule for enterprise systems during daylight hours regional time

Desirable:

• Experience in the following specific technologies is a plus:
• ADP
• Azure
• GCP
• Experience with Scalr
• Experience with AI tooling such as Boomi, Databricks (AI portions), AWS Bedrock, Gemini, and Claude
• Experience with Databricks as a whole
• CCNA, CCNP, or equivalent network certifications
• You should have a passion for continuous learning and deep technological curiosity
• Agile development experience and a familiarity with Jira, sprints, and pointing

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Who You Are:

We’re building a next-generation Product Operations function to help our growing organization scale efficiently — and we’re looking for an ambitious, detail-oriented Associate Product Operations Manager to be part of this journey.

As an early member of the Product Ops team, you will play a critical role in designing scalable workflows, embedding AI-driven efficiencies, and enabling high-velocity product development. You’ll work at the intersection of Product, Engineering, and AI, helping teams operate smarter through automation, structured processes, and intelligent tooling.

This is a hands-on role ideal for someone who understands how modern product organizations leverage AI, automation, and data to drive impact.

What You Will Do:

Process Design, AI Integration & Workflow Automation

• Partner with Product, Engineering, and AI teams to design, document, and optimize product development workflows.
• Identify repetitive/manual processes and implement workflow automation using AI and collaboration tools and integrations.
• Contribute to building AI-powered operational use cases (e.g., automated reporting, requirement summarization, sprint insights, ticket classification).
• Support implementation of frameworks across:
  • Roadmap planning
  • Sprint Cycles
  • Release Management
  • Product Reviews
• Continuously improve processes to enhance speed, quality, and scalability.

Product Lifecycle & Agile Operations

• Support and optimize the end-to-end product lifecycle in an Agile environment.
• Work closely with Product Managers to improve planning, prioritization, and execution hygiene.

Data

• Collect and organize product metrics and performance data Build dashboards and reporting systems to track:
  • Product Performance
  • Project Status
  • Operational KPIs
• Assist in tracking and communicating progress toward key product and business goal

Cross-Functional Collaboration

• Act as a connector between Product, Engineering, AI/ML, and GTM teams.
• Collaborate on AI solutioning and tooling initiatives to improve product operations.
• Facilitate alignment, maintain documentation, and ensure accountability across teams.

Tools Setup, Governance & Optimization

• Help manage and optimize core product management and collaboration tools (e.g., Jira, Airtable, Confluence) and AI productivity tools (e.g., LLM-based assistants, automation platforms)
• Ensure data integrity, process compliance, and scalable tool usage.
• Research, evaluate and implement new tools to improve efficiency and automation maturity.
• Support the rollout of new tools, systems, and processes across the organization.

What You will Need:

Required Qualifications:

• Bachelor’s/Master’s degree in Business, Engineering, Information Systems, or related field.
• 3–4 years of experience in Product Operations, Business Operations, or Process Improvement roles.
• Strong understanding of:
  • Product lifecycle in Agile environments
  • Workflow automation concepts and tools
• Hands-on or working knowledge of:
  • AI tools (e.g., ChatGPT, Claude, automation tools, AI copilots
  • AI use cases in product or business workflows
• Experience collaborating with Product, Engineering, and/or AI teams.
• Hands on with tools like Jira, Airtable, Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Excellent written and verbal communication.
• A proactive mindset — eager to take ownership and learn in a fast-paced, evolving environment.
• Experience working in or with technology-driven organizations.

Preferred Qualifications (Good to have):

• Hands-on experience building automation workflows (Zapier, Make, APIs, scripts, etc.).
• Experience in AI implementation within business or product workflows.
• Exposure to product analytics tools (e.g., Pendo, Mixpanel, Amplitude).
• Understanding of data structures, APIs, or system integrations.

Soft Skills:

• Highly collaborative and comfortable working across multiple teams and functions.
• Curious, data-driven, and eager to experiment with new systems or workflows.
• Strong sense of ownership and accountability.
• Adaptable to change and comfortable in a startup or fast-growth environment.

Why This Role Is Exciting:

• Shape the foundation of a fast-growing Product Operations team and have a lasting impact on how the company scales.
• Gain exposure to all parts of the product lifecycle — from strategy and execution to launch and iteration.
• Work closely with Product, Engineering, and Leadership on high-visibility initiatives.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

WHO YOU ARE:

We’re seeking a forward-thinking AI Product Manager with strong technical depth in Machine Learning, LLM-based products, Automation, and API-driven platform design. In this role, you will define, build, and scale AI-powered solutions across Zinnia’s digital insurance platform, enhancing underwriting, claims, operations, and customer engagement workflows.

You’ll work at the intersection of AI innovation, insurance expertise, and engineering execution, translating business needs into scalable products that deliver measurable impact.

WHAT YOU’LL DO:

• Contribute to the product vision and roadmap for AI/ML initiatives across Zinnia’s platform.
• Identify high-impact opportunities to integrate AI into insurance value chains (underwriting, policy admin, claims, distribution, agent enablement).
• Evaluate new AI technologies - Agentic AI, Gen AI (LLMs, RAG, predictive analytics, automation frameworks) and drive adoption across the organization.
• Translate user problems and business needs into clear product requirements, PRDs, and user stories.
• Work closely with engineering, data science, design, actuarial, and insurance SMEs to ship high-quality AI products.
• Drive API-first development for system integrations with carriers, distributors, third-party data providers, and internal platforms.
• Ensure AI and APIs follow robust security, compliance, and governance guidelines—especially relevant to Life & Annuities.

AI/ML Technical Collaboration:

• Understand ML lifecycle basics (data pipelines, model drift, monitoring, inference performance).
• Work with engineers to design and expose AI capabilities via scalable APIs and microservices.

WHAT YOU’LL NEED:

• A Bachelor's/Master's Degree with 5-8 years of Product Management experience, with at least 2–3 years in Agentic AI, Gen AI, AI/ML, data products, or automation-based products.
• Experience working with APIs, microservices, and modern cloud architectures (AWS/Azure/GCP).
• Ability to write detailed requirements for API integrations, data flows, and AI capabilities.
• Strong understanding of ML concepts (classification, NLP/LLMs, predictive models, evaluation metrics).
• Proven ability to work with Data Science and Engineering teams in a deeply technical environment.
• Strong problem-solving skills with a bias for experimentation, iteration, and measurable output.
• Excellent communication skills, especially in simplifying complex AI concepts for non-technical stakeholders.

Preferred Qualifications:

• Experience in InsurTech, Life & Annuities, financial services, or regulated industries.
• Familiarity with underwriting data sources (e.g., Rx, MIB, credit), claims/operations automation, or distribution workflows.
• Experience with LLM products, vector databases, prompt engineering, or RAG systems.
• Exposure to compliance frameworks related to AI ethics, data privacy, and model governance.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

Bold is seeking a Devops professional who owns production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Architect and productionize microservices with advanced DevOps pipelines , partnering with data science/ML teams to optimize model serving on Kubernetes platforms with service mesh.
• Design comprehensive observability frameworks to minimize MTTR and ensure24x7platform reliability.
• Engineer secure, automated CI/CD workflows with governance and compliance controls
• Lead 24x7 on-call engineering, CDN & security hardening and cost optimization strategies IAAS & PAAS in Cloud
• Manage infrastructure operations, production deployments, and hybrid cloud environments.
• Drive cross-functional collaboration with development, QA, operations, and data teams across global time zones to scale OpenSearch/EMR platforms and platform operations

WHAT YOU’LL NEED

• 4.5+ years (Sr. Engineer) / 7+ years (Module Lead)AWS/DevOps production experience
• Scripting: Python/Bash/Groovy/Java(CI/CD, EKS, FastAPI/Spring Boot)
• CI/CD: Jenkins (declarative pipelines, Groovy),Spinnaker, CodePipeline /CodeBuild, Gradle, Maven, Artifactory, GitHub Actions
• IaC:Terraform, AWS CloudFormation
• Containers: EKS + Istio/ Gloo/ Karpenter, ECS, Docker, Buildah
• AWS: VPC/IAM/GuardDuty/AWS Config, S3/ DynamoDB /Lambda /SageMaker /EMR, cost optimization
• Observability: Splunk, CloudWatch, Prometheus/Grafana, New Relic, Azure Monitor
• GitHub: Actions automation, branch/PR governance
• DNS management (NS1/Cloudflare/GoDaddy)

EXPERIENCE-

• Sr. Engineer Devops AWS (Automation)- 4.5 years+

Roles and Responsibilities:

• Write and edit cloudformation / terraform templates, automation for configurations and deployment of applications
• Maintain industry best practices with security and compliance in mind 
• Interact with multiple teams to collaborate and carry out projects 
• Adapt to new tools and resources needed for projects 
• Understand networking components and gateways 
• Use terraform modules and scripts for IaC
• Working with the engineering and development teams to evaluate and determine the best cloud options.
• Altering and enhancing current systems.
• Educating teams on the application of fresh cloud efforts and technology.
• Designing, creating and implementing modular cloud-based applications.
• Using best practices for creating and maintaining cloud systems.
• Ensuring that data processing and storage operations are done effectively and in compliance with corporate security guidelines.
• Identifying, evaluating, and fixing infrastructure vulnerabilities and deployment problems with applications.
• Regularly assessing current systems and recommending improvements.
• Interacting with clients, giving cloud support, and delivering guidance in accordance with customer needs.

Must Have Skills:

• • Overall 5+ years of experience in Cloud Engineering.
  • Relevant 4+ years experience using AWS.
  • 3+ years experience with terraform.
            Hands-on with Kubernetes, EC2, and Linux administration is required.
  • Proficiency in at least one programming language, such as Python, Java, JavaScript, Node.js, or Go.
  • Ansible / Terraform knowledge.
  • Understanding of software and database concepts, such as managing large applications and troubleshooting issues.
  • Networking skills, such as knowing the basics of cloud infrastructure and data visualization.
  • Strong knowledge of networking components.
  • Experience writing and editing CloudFormation templates .
            Experience writing and editing IAM policies and rules.

Good to have

• Experience of integrating and debugging cloud solution with android clients 
• Experience with agile development, Jira & Git 

Education: 

BE/BTech/MCA/ME/MTech/MS in Computer Science or a related technical field or equivalent practical experience

Location: Noida

Website: https://www.nomiso.io/

BOLD is seeking for Devops professional to own the production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Design and maintain end-to-end MLOps pipelines for data ingestion, feature engineering, model training, deployment, and monitoring. 
• Productionize ML/GenAI services, collaborating with data scientists on model serving and workflow optimization. 
• Implement monitoring, alerting, and observability to reduce MTTR and ensure production reliability. 
• Manage data/feature stores and search infrastructure for scalable ML inference. 
• Automate CI/CD for ML models and infrastructure with governance and security compliance. 
• Handle security patching, cost optimization, and 24x7 on-call rotations for critical services. 
• Coordinate cross-functionally with development, QA, ops, and data teams to innovate build/deployment processes.​ 

WHAT YOU’LL NEED

• 4.5+ years (Sr Engineer)/7+ years (Module Lead) in AWS MLOps with hands-on SageMaker (Pipelines, Model Registry, Studio), EMR, OpenSearch (kNN/vector search). 
• Python/Bash scripting for CI/CD, provisioning, monitoring of  FastAPI/Spring Boot web services; and Linux servers (Solr/OpenSearch). 
• AWS services (S3, DynamoDB, Lambda, Step Functions) with cost control, reporting; databases (MySQL, MongoDB). 
• Strong Linux and networking fundamentals;  
• Hands-on expertise in ML tools (MLFlow, Airflow, Metaflow, ONNX).​ 

EXPERIENCE-

• MLOps Sr. Engineer, DevOps - 4.5+ years 

#LI-SV1

Service Desk Engineer

Position Overview: 

The Service Desk Engineer is responsible for providing first-level and second-level technical support to end users, ensuring timely resolution of incidents and service requests. This role plays a critical part in maintaining system availability, user productivity, and service quality in a fast-paced IT environment.

Roles and Responsibilities: 

• Provide L1 support for incidents and service requests via phone, email, chat, and ticketing tools.
  ● Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
  ● Log, track, and manage tickets in ITSM tools in accordance with SLAs.
  ● Escalate complex issues to L3 teams with proper documentation and analysis.
  ● Support user onboarding/offboarding, access management, and asset provisioning.
  ● Monitor systems and alerts, and proactively identify potential issues.
  ● Assist in incident, problem, and change management activities.
  ● Maintain and update knowledge base articles and standard operating procedures.
  ● Ensure compliance with security, access control, and audit requirements.
  
  

 Must Have Skills:

• 2–5 years of experience in IT Service Desk or Technical Support roles.
• Strong knowledge of Windows/Mac OS, basic networking, and common enterprise applications.
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Understanding of ITIL processes (Incident, Request, Problem Management).
• Good troubleshooting and analytical skills.
• Strong verbal and written communication skills.
  
  

Good to Have Skills:

• Experience in FinTech, BFSI, or regulated environments.
• Exposure to cloud platforms (AWS, Azure, GCP).Knowledge of Active Directory, VPNs, and access management. 
• ITIL certification (Foundation preferred).
  
  

Key Attributes

• Customer-focused and service-oriented mindset.
• Ability to work in shifts, including 24x7 support environments.
• Strong attention to detail and documentation.
• Ability to work under pressure and manage multiple tasks.

Location: 

• Noida

Service Desk Manager

Position Overview: 

The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. The ideal candidate should be able to clearly define the scope and objectives for the service desk. They must establish processes and frameworks based on ITIL best practices and create Standard Operating Procedures (SOPs) for ticket handling, escalation, and communication..We are specifically looking for someone capable of establishing a service desk process from the ground up, rather than managing an already implemented process.

Roles and Responsibilities: 

• Ticketing Workflow Setup: - Must have the ability to set up a ticketing workflow from scratch using tools such as JIRA Service Desk, Zendesk, or Freshdesk. 
• This includes creating and managing the ticket flow, routing, triggers, automation, views, and defining the logic/integration behind the ticketing workflow.
• Reporting & Metrics: Familiarity with handling reporting and metrics is essential. - Key Performance Indicators (KPIs): Such as First Call Resolution (FCR), Average Handling Time (AHT), and SLA compliance.
• Dashboards: Creation of dashboards for real-time performance monitoring.
• Feedback Mechanism: Implementation of customer satisfaction surveys for continual improvement (CSAT) –
• Training & Knowledge Management: - Responsible for agent training in tools, processes, and soft skills. - Regular maintenance and updates of the knowledge base to ensure accurate and accessible information.
• SDLC process  Awareness: Should be aware of the Software Development Life Cycle (SDLC) processes and stakeholder management at different stages of code deployments, working with cross-functional teams such as developers, QA, DevOps, and possessing a basic understanding of cloud services.

 Must Have Skills:

• 10+ years of IT experience, with at least 5 years in Service Desk or IT Operations leadership.
• Strong incident management and crisis handling skills.
• Strong understanding of ITIL frameworks (ITIL v4 preferred).
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Experience supporting mission-critical, customer-facing financial systems.
• Excellent stakeholder management and communication skills.
  
  

 Good to Have Skills:

• Experience working in FinTech, BFSI, or high-availability digital platforms.
• Knowledge of cloud environments (AWS/Azure/GCP).
• Exposure to DevOps, SRE, or automation-driven operations.
• Familiarity with compliance and security standards relevant to financial services.
  
  

Key Attributes

• Customer-first and risk-aware approach.
• Ability to operate under pressure in a fast-paced environment.
•  Strong analytical and problem-solving capabilities.
• High ownership and accountability mindset.

Location: 

• Noida

About the role:

We are looking for an experienced and hands-on HR professional with 5+ years of HR experience to manage end-to-end people operations while working closely with leadership in the USA. This role is execution-focused with strategic exposure, requiring strong ownership of core HR processes and people leadership.

The ideal candidate is proactive, detail-oriented, and comfortable operating independently in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES:

Strategic HR

• Drive HR initiatives and processes in alignment with organizational objectives and business priorities

Talent Acquisition Leadership

• Build, manage, and guide the Talent Acquisition team, providing strategic direction and oversight
• Define recruitment frameworks and ensure alignment of hiring strategies with business objectives

Employee Lifecycle Management

• Handle complete onboarding and offboarding processes, ensuring a smooth and compliant employee experience
• Prepare and manage HR documentation, contracts, letters, and employee records

Payroll, Compensation & Benefits

• Independently handle payroll processing, ensuring accuracy, timeliness, and statutory compliance
• Manage employee attendance and leave records, ensuring compliance with policies and smooth processing
• Support compensation structures, benefits administration, and payroll-related reconciliations
• Coordinate with finance and external vendors as needed

HR Operations & HRIS Management

• Maintain and update GreytHR HRIS and Geenhouse ATS systems, ensuring accurate employee records and up-to-date reports.
• Drive process improvements in HR operations, documentation, and workflows to enhance efficiency and compliance.

Statutory & Compliance (India)

• Manage statutory compliances, filings, and HR audits
• Ensure adherence to labor laws and internal HR policies

Employee Relations & Grievance Handling

• Act as the point of contact for employee grievances and concerns
• Ensure fair, timely, and empathetic resolution of issues

Stakeholder Collaboration

• Collaborate closely with cross-functional teams to gather inputs and ensure smooth execution of HR and people-related initiatives
• Act as a coordination point between HR, leadership, and internal stakeholders to ensure timely communication and follow-through on HR activities

Day-to-Day HR Operations

• Handle daily HR activities and ad-hoc operational requirements with accountability and ownership

Employer Branding

• Support and execute employer branding initiatives on social media platforms, particularly LinkedIn, to promote hiring, culture, and workplace updates
• Ensure consistent and professional employer brand messaging across all digital hiring touchpoints to enhance candidate experience and visibility

REQUIRED QUALIFICATIONS:

• 5+ years of full-time HR experience in a generalist / HRBP role
• Experience in leading and managing a Talent Acquisition team, with the ability to provide strategic guidance and oversight of recruitment operations
• Master’s degree in Human Resources or a related field
• Mandatory hands-on experience in Payroll processing
• Hands on experience with HRIS & ATS tools.
• Strong experience in Talent Acquisition and HR Operations
• Solid understanding of compensation, benefits, and statutory compliance as per Indian labour laws
• Experience working closely with senior stakeholders
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision

NICE TO HAVE:

• Exposure to remote or distributed teams
• Prior experience working with international stakeholders (US preferred)

WHAT WE OFFER:

• Highly inclusive and collaborative culture
• Opportunity to work closely with leadership from the US
• Strong focus on learning, ownership, and growth
• 100% remote working flexibility

ABOUT WIN & OUR CULTURE:

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we are on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.