Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Job Overview:

The E-Business Control Officer supports the E-Business Control Manager in conducting internal control assessments to validate the adequacy and effectiveness of controls within Moniepoint MFB's SBU products. This role assists in developing test scripts and control programs to ensure the completeness and accuracy of daily qualifying transactions across various product classes. The Associate will also help to validate the correct proofing of settlement positions in assigned inbound/ receivables and outbound/ payables GLs due to and from counterparties in line with SLAs  and report all unconventional settlement  positions for regularization  max (T+3)

Duties & Responsibilities:

• Assist in monitoring and reporting on automations or processes to daily test and report on outstanding settlement positions (inbound/receivable and outbound/payable) in GL or accounts of various e-business products, ensuring exposures are closed out latest T+3.
• Support daily monitoring of automations or processes to report on net exposure in any Accounts Receivable and Accounts Payable product class above acceptable thresholds (days and and value).
• Help monitor individual product settlement accounts and GL data for outliers in patterns or trends to proactively detect wrong GL configuration, wrong product output, unconventional GL or account positions, and assist in following up for timely resolution (max T+3)
• Assist in monitoring automations that test transactions data, systems configurations, and applications to validate that only qualified transactions are streamed and accepted for processing.
• Support the curation of dependencies embedded in product and transaction processing, applications, and databases, and assist in testing their data or output for conformity with design.
• Participate in executing risk-based control assessments to evaluate the design and operational effectiveness of controls within the e-business and products environment.
• Conduct test of control programme via checklist that reviews the adequacy of controls embedded in products to validate its completeness and the effectiveness of end-to-end processing, including transaction limits, approval status/hierarchies, and real-time monitoring for outliers.
• Communication of assessment findings, results, and recommendations to stakeholders and line-managers.
• Collaborate with other relevant stakeholders to develop and implement a comprehensive control framework for all e-business platforms, digital channels, and online payment systems.
• Carry out any other tasks as assigned or become necessary  to improve the e-business control environment and the overall  internal control maturity posture of Moniepoint MFB.

Qualifications:

• Educational Background: A Bachelor's degree in Accounting, Business, Information Technology,  or a related field.
• Certifications: Relevant professional certifications such as CISA (Certified Information Systems Auditor), ICAN, or others related to IT or risk management.
• Experience: 4 - 5 years proven experience in e-Business control assessment, IT auditing, or a related field, with a strong understanding of E -Products. Experience in the banking or financial services sector is often preferred.
• Framework and Standard Knowledge: In-depth knowledge and practical experience with the COSO internal control framework and relevant ISO standards, including ISO 31000 (Risk Management) and the COSO framework is essential.

Skills and Competencies:

Skills, Competencies, Technical and Non technical
What you need to succeed

• Technical Understanding: A good understanding of transaction data flow pipelines, settlement processing and accounts receivable and payable management.
• Assessment Skills: Strong planning and execution skills for conducting internal control assessments, including design and operations effectiveness testing.
• Risk Management: Experience in assessing risk ownership, risk registers, and integrating principles from ISO 31000.
• Communication: Excellent written and verbal communication skills to effectively communicate assessment findings, results, and recommendations to stakeholders at various levels.
• Analytical Skills: Strong analytical and problem-solving skills to identify control deficiencies, assess their impact, and develop remediation plans.
• Organizational Skills: Excellent organizational and time management skills to manage multiple assessments, remediation efforts, and reporting requirements.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in assessments, documentation, and reporting.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Anambra (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Onitsha Central, or Onitsha - Awada / Obosi

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Delta State & Rivers State (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Rivers - Obio/Akpor / East-West Rd, Iwofe / Ada George, Delta - Warri / Effurun / Ekpan, Asaba & Okpanam, or Agbor / Boji-Boji

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Kano (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Kano Central, Kano - Ibrahim Taiwo & Kwari

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society.

With a comprehensive system transformation platform and data-driven educational services, NewGlobe delivers rapid and dramatic improvements in learning outcomes at state and nationwide scale. Through building impactful partnerships and programmes, NewGlobe ensures that all children have access to an education that will develop their full potential and create a foundation for growth and prosperity. 

NewGlobe leverages more than a decade of educational experience and proven impact in integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, and all children have the opportunity to develop to their full potential. Every day, NewGlobe supports governments to solve what were once seen as intractable problems, and by doing so, ensures this generation will be able to grow up to lead more fulfilled lives, while simultaneously building economic prosperity for themselves, their communities, and the globe. 

NewGlobe’s high-touch, intensive professional development programs, along with integrated school management, teacher support, and assessment software, enable schools to succeed. NewGlobe works within state and national curriculum and syllabi, ensuring all children are empowered to learn their own history, and master local content, while being globally competitive in mathematics and languages. The science of behaviour change and the science of learning is at the foundation of all programming. 

NewGlobe works with urgency because youth quickly becomes adulthood and relentlessly because improvement requires continuous problem-solving. NewGlobe is honoured to serve and to help rebuild trust in public systems. 

NewGlobe’s work is all encompassing and will challenge you to use your full mind, and heart, each day. We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us. 

Policy & Partnerships Department

The Policy & Partnerships team engages with visionary political and Government leadership to help shape policy, strengthen delivery and impact complex education systems through comprehensive technical support. We work to ensure policies support children’s access, opportunity and advancement, and that there is an enabling environment for governments to work with technical assistance partners to enact large-scale system transformation. We ensure close collaboration, communication, and engagement with our government partners whom we serve in existing programs and the rest of the delivery teams to ensure we deliver on the promise of our program, and that the government sees solutions coming to the fore, and is participating in the work and recognizes the impact taking place. In support of the government program, may also engage with other dynamic influencers (NGOs, think-tanks, academicians, and bi- and multilateral agencies) to unlock additional support for our government programming and children in underserved communities. It is our responsibility to ensure that the program we deliver is understood by our government partner, and to negotiate any changes or updates or new needs in the program as it evolves, and to seek its expansion and renewal, based on successful track-record and measured improved learning and positive impact.

About the Role

As the Manager, you will help the Programme meet legislative goals by creating proposals and working with government agencies. You are on top of research on government policies and laws, manage internal and external communication and have a large resource base of personnel in the public sector.

What You Will Do

• Work closely with the Programme Development counterparts and regional leadership, be responsible for overseeing key government relationships and programming. To do this, you’ll lead government engagement, training and stakeholder meetings.
• Ensure creation of governance committees according to core programming guidelines, and establish a regular meeting schedule.
• Ensure thorough weekly and monthly reporting to the government begins and is continued under permanent programme leadership.
• Manage and oversee all Policy and Partnerships program staff (focussed on Programme Management).
• Manage the diverse strategic stakeholder management across multiple Government departments and levels within those departments; with prominent education ecosystem stakeholders, including but not limited to the local and national teacher labour unions; and important 'influencers’ to ensure the successful and popular launch of the government’s new programme.
• Establish and implement short- and long-range goals, objectives, policies and operating procedures for the government relations support function; monitor and evaluates program effectiveness; effects changes required for improvement;
• Map all key government officials, and create a plan for management of each;
• Work with key stakeholders on consultative efforts to drive reforms in delivery of education to underserved communities;
• Utilize lead management techniques and maintain a detailed and dynamic database of these key influencer communities while tracking progress of programme launch;

What You Should Have

• Bachelor's degree with superior academic performance;
• Over 4 years’ experience in government program delivery or working in account management or as an engagement manager;
• In depth experience building and systematically managing key complex relationships and accounts to ensure program delivery in a complex, multi-stakeholder program or project;
• Previous experience working with a Ministry of Education or State Education Board on program delivery, preferred; If not within education, experience with another government delivery program or project, such as in health or ICT;
• Confidence, authority, and level-headed decision making needed as program's leadership voice;
• Knowledge of local, state and federal government issues related to the provision of primary education in Nigeria would be preferred;
• Ability to balance commercial interests and social benefits - a blend across business and political acumen, but also high emotional intelligence and relationship-building skills;
• Experience acting as an on-the-record spokesperson;
• Highly capable and thoughtful problem-solving skills; able to act as an intermediary and a solutions driven lead, to ensure effective collaboration and communication between the Government client and our organization;
• Prior experience within a fast-paced, high-growth, metric-driven operational organization will be an advantage;

Working at NewGlobe

Enter the dynamic world of NewGlobe, where we embrace the mindset of boundless potential. 

Here, we excel in innovative problem-solving and harness the power of data to revolutionize education. Committed to scaling our impact, we prioritize inclusivity and design solutions that empower learners worldwide. With relentless determination, we challenge conventions, analyze root causes, and craft inventive solutions to educational challenges. 

Our culture values tangible results, focusing on data-driven decisions and proactive problem-solving. Integrity and accountability are our guiding principles as we uphold commitments, establish policies, and validate our efforts at every turn. 

Through meticulous design, we shape behaviors, championing structured practices, precision, and transparency in our quest for educational excellence. As we journey forward, we embrace challenges and celebrate achievement in our mission to transform education.

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