Who we are

Moniepoint Group is the fastest growing Fintech in Africa, as just ranked by Financial Times in 2024. Our mission is to drive financial inclusion and bring happiness to hundreds of millions of small businesses and individuals in Africa, by building Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools.

We are Nigeria’s biggest merchant acquirer, and one of the biggest digital banks, with over 15 million customers, and 3,500+ team members. We are on an exciting journey of growth, and we are now looking for a passionate, experienced people leader to build and drive our global talent and performance management strategy across the entire company.

Job Purpose

As the Principal of People Transformation & Change, you’re the architect of our People strategy execution. You won't just manage projects; you’ll integrate the entire employee lifecycle—Recruitment, Operations, Business Partnering, and Development—into one seamless flow.
Your goal is to ensure our People Team scales as fast as our business, turning "scrappy" startup processes into a systematized global engine that supports our 3,000+ employees.

Key Responsibilities

• Drive the Roadmap: Take end-to-end ownership of the People Transformation Roadmap, ensuring we hit every milestone from Q1 to Q4 on time and with impact.
• Architect the Future: Facilitate workshops to map our current "As-Is" processes, identify bottlenecks, and design "To-Be" workflows that prioritize automation and data integrity.
• Unblock Dependencies: Lead weekly transformation meetings with Talent Acquisition, PBP, and Ops Leads to keep everyone aligned and moving forward.
• Champion Change: Create the communications, training, and "nudges" that help our managers and employees adopt new, smarter ways of working.
• Engineered Quality: Implement governance frameworks that stop data silos from re-emerging, ensuring our systems speak to each other effortlessly.
• Reporting & ROI: Define what success looks like through clear KPIs and provide regular progress updates to the CPO.

Qualifications

• The Experience: 5-7 years in Management Consulting, People Operations, or Business Transformation. You’ve lived through the "chaos phase" of a high-growth fintech or global tech company.
• Transformation Track Record: You’ve successfully led large-scale HR transformations across multiple regions (ideally Nigeria and the UK).
• Process Mastery: You’re an expert in process redesign. If you have a Six Sigma or Lean certification, that’s a plus.
• Influencing Power: You can guide C-suite stakeholders and lead cross-functional teams with diplomacy and authority, even without direct reporting lines.

About You

• You’re a Silo-Cracker: You have a natural allergy to manual workarounds. You see where data gets stuck and have the grit to fix it.
• You Speak Human and Data: You can translate a complex technical API integration into a simple, value-driven story for the CPO.
• You’re a Change Catalyst: You know that 80% of transformation is psychological. You’re great at managing resistance and celebrating small wins to keep the team empowered.
• You Thrive in the Storm: Messy data and legacy processes don't intimidate you—they energize you. You’re motivated by bringing order to complexity.

What Success Looks Like

• Milestone Mastery: Completing the Q1-Q4 Roadmap with minimal variance and no operational downtime.
• High Adoption: Seeing a 90% adoption rate of new tools and processes within 60 days of launch.
• System Synergy: Achieving a state where data flows from Recruitment to Payroll without manual intervention.

Jumia Global is the cross-border business of Jumia, mainly working with Chinese vendors. We are looking for someone full time in NG to be the bridge between commercials, operations and logistics teams. 

What you will be doing:

Monitoring imports 

• Booking delivery pre-alerts based on the capacities of the Warehouse  
• Strive to achieve a 100% Accuracy Rate (qty received/qty inbounded) 
• Ensure the efficiency of Inbound processes (QCs and processing time) 

Handling Inbound Issues

• Ensure all inbound issues (ex: CO excess quantity, wrong content, etc) are properly recorded in the tracker 
• Fix all the issues that do not need the involvement of the KAMs or Sellers (Create new COs, change pictures of the product, etc)
• Communicate with KAMs to solve the issues that need their involvement

Perform stock operations in accordance with Inventory, CC and QC reports

• Exit and transfer of old stock for RTV
• Remove items that were inbounded under incorrect references and re-inbound under the correct ones
• Remove from stock any items spotted as counterfeit or prohibited

Ensure adherence to the RTV process

• Check that defective items are included in the RTV process
• Ensure that the Aftersales waits for a period of 21 days before proceeding to forfeit the items
• Rectify the mistakes if items are forfeited before the 21-day deadline

Participate in improving the seller and customer experience 

• Assist CXP & VXP in handling customer/seller queries related to JG 
• Pro-actively improve the content of the skus 

What we are looking for:

• Experience working in Jumia Supply Chain teams 
• Fluent in English (written and spoken)
• Attention to Detail
• Excel proficiency
• Proactive mindset and willingness to solve problems 

• Deadline for applications: 27-03-2026
• Round of Interviews:
  1. Technical Meeting with your potential manager
  2. Technical Meeting with your potential functional manager
  3. HR Meeting with our Talent Acquisition team