Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.

As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview:

We are seeking a motivated and detail-oriented  Vulnerability Management Engineer to join our Information Security team. This role is responsible for executing key functions across the vulnerability management lifecycle - from discovery and assessment to remediation tracking and reporting - to enhance the organization’s overall security posture.

This is an entry-level role designed for candidates looking to build hands-on experience in vulnerability management, working closely with senior security engineers, IT teams, and product teams.

Key Responsibilities

Vulnerability Discovery and Assessment

• Execute and monitor periodic vulnerability scans across internal infrastructure and cloud platforms.
• Conduct periodic scans to support compliance requirements.
• Perform External Attack Surface Assessments on internet-facing assets.
• Assist in validating scan results and identifying false positives.

Analysis, Prioritization, and Reporting

• Analyze Vulnerability scan results to identify security gaps and potential threats.
• Prioritise Vulnerability scan report based on risk severity and business impact.
• Report findings to asset owners and relevant stakeholders for timely remediation.

Remediation and Tracking

• Collaborate with IT, System Administrators, and Product Teams to ensure vulnerabilities are remediated within defined Service Level Agreements (SLAs).
• Track remediation progress and follow up on outstanding vulnerabilities.
• Support implementation of mitigation strategies where immediate remediation is not possible.

Risk Management

• Assist in performing risk assessments related to identified vulnerabilities.
• Support documentation of risks and contribute to mitigation planning.
• Maintain awareness of evolving risk posture across systems.

Security Tools and Technologies

• Support the operation and maintenance of vulnerability management tools.
• Assist in scan configuration, execution, result interpretation and reporting.

Compliance and Standards

• Support vulnerability management activities aligned with standards such as PCI-DSS, ISO 27001, and NIST.
• Assist with audit preparation, including evidence gathering and documentations.
• Ensure scanning and remediation practices meet compliance requirements.

Reporting and Metrics

• Assist in creating dashboards and reports to visualize vulnerability trends, risk posture, and remediation performance.
• Maintain accurate records of vulnerabilities, remediation status, and scan history.
• Communicate findings clearly to both technical and non-technical stakeholders.

• Suggest improvements to scanning, reporting, and remediation workflows.

Support Incident Response & Threat Intelligence Units

• Assist in Incident Response tasks and post-incident analysis when needed.

• Assist in Threat Intelligence tasks from internal and external sources when needed.
• Track emerging threats, vulnerabilities, and tactics used by relevant threat actors.
• Contribute to threat briefings and recommendations for security controls.

Continuous Learning and Improvement

• Stay current with emerging vulnerabilities, threats, and cybersecurity trends.
• Participate in training, labs, and knowledge-sharing sessions.
• Continuously develop technical skills in security tools and methodologies.

Qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field.
• Good understanding of vulnerability management lifecycle, vulnerability scanning/patch management tools, SIEM, EDR, CSPM  is an advantage.
• Understanding of networking fundamentals, operating systems, and cloud concepts.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively and willingness to learn.

Preferred (Nice to Have)

• Entry-level certifications such as CompTIA Security+, ISC2 (CC), BTL1, eJPT
• Familiarity with Linux/Windows environments and cloud platforms (AWS, or GCP).
• Hands-on lab, internship, or project experience in security operations or vulnerability assessment.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
  

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with a Team Lead
• A behavioural and technical interview with a member of the Executive team. 

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.

As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview:

The Threat Intelligence Analyst will support Moniepoint’s security operations by monitoring, analyzing, and reporting on emerging cyber threats targeting the financial sector. This role is ideal for early-career cybersecurity professionals looking to build hands-on experience in threat intelligence, OSINT, and adversary analysis within a fast-paced fintech environment.

The analyst will work closely with SOC, Fraud Operations, Product Security and other relevant stakeholders to translate threat data into actionable intelligence.

Key Responsibilities

Threat Monitoring & Collection

• Monitor open-source, dark web, and underground forums for threats relevant to Moniepoint and the financial sector
• Track ransomware groups, stealer malware, phishing campaigns, brand impersonation, and fraud-related threats
• Collect Indicators of Compromise (IOCs) including domains, IPs, URLs, hashes, and malicious infrastructure

Analysis & Intelligence Production

• Perform basic triage and analysis of threat data to determine relevance and risk
• Assist in identifying adversary tactics, techniques, and procedures (TTPs)
• Support mapping of threats to MITRE ATT&CK where applicable
• Contribute to daily, weekly, and ad-hoc threat intelligence reports

Stakeholder Support

• Share relevant intelligence with relevant stakeholders
• Assist in validating alerts and external threat reports
• Support investigations related to phishing, account takeover, and third-party risks

Documentation & Continuous Improvement

• Maintain threat logs, actor profiles, and intelligence repositories
• Document analytical findings clearly and concisely
• Learn and apply CTI frameworks, tools, and best practices

Support Incident Response & Vulnerability Management Units

• Assist in Incident Response tasks and post-incident analysis when needed.
• Assist in Threat Intelligence tasks from internal and external sources when needed.
• Conduct regular vulnerability scans and assessments on networks, systems, and applications.
• Analyze scan results to identify vulnerabilities, potential risks and ensure timely remediation.

Required Qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or related field
• Good understanding of cybersecurity concepts (malware, phishing, ransomware, fraud)
• Familiarity with OSINT concepts and publicly available intelligence sources
• Strong analytical and critical-thinking skills
• Good written communication skills with attention to detail

Preferred / Nice-to-Have

• 3 - 5 years of Experience in SOC, IR or Threat Intelligence
• Familiarity with MITRE ATT&CK, Pyramid of Pain, or Diamond Model
• Good knowledge of SIEM, EDR, Threat Intelligence Tools, OSINT Tools.
• Exposure to fintech or financial-sector threats is a good advantage.
• Certifications such as Security+,EC-Council CTIA

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
  

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with a Team Lead
• A behavioural and technical interview with a member of the Executive team. 

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview

We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations. This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.

This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.
• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.
• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes

• Strong investigative mindset with excellent analytical and problem-solving skills.
• High integrity, discretion, and professionalism in managing sensitive information.
• Field experience and comfort working with informal environments and diverse stakeholders.
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).
• Excellent report writing and verbal communication skills.
• Must reside in Onitsha, Anambra

Preferred Experience

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.
• Familiarity with regulatory requirements around internal control, risk management, and field operations.
• Ability to speak Hausa, Igbo or Yoruba

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview

The Product Auditor provides independent assurance over the design, implementation, and operating effectiveness of product controls across payment, wallet, settlement, switches and other related products across the organisation

The role ensures that new and existing products are deployed with adequate financial, operational, security, and regulatory controls, safeguarding the organization against revenue leakage, settlement failures, regulatory breaches, and technology-driven risks.

The Product Auditor will independently evaluate product risk exposure and control maturity prior to scale.

Key Responsibilities 

Audit Universe & Risk-Based Planning

• Maintain a living Product Audit Universe covering all payment products, features, and integrations ranked by risk. 
• Own the annual Product Audit Plan, ensuring coverage is allocated dynamically based on risk ratings, product complexity, regulatory sensitivity, and change velocity.

Product Design & Control Assurance

• Review PRDs, business rules, and transaction workflows to identify logic gaps, unmitigated risk paths, and missing exception-handling routines before products reach production/go-live. 
• Analyse product path scenarios, verify Maker-Checker enforcement, and provide formal control design sign-off before any material release goes live.

Live Product Assessment ( Continuous Audit Review)

• Periodically assess live payment products to confirm they continue to operate within approved design parameters. 
• Detect configuration drift, identify silent divergence from original PRDs, and analyse live transaction data for emerging risk patterns.

Go-Live Readiness & Control Gate

• Execute mandatory pre-production Product Audit reviews as an independent control gate for all material releases. 
• Confirm reconciliation logic, exception queues, and fallback controls are tested and functional. 
• Escalate critical deficiencies with risk ratings and hold recommendations where a product is not safe to release.

Transaction Logic & Mathematical Integrity

• Interrogate the Fee Engine using SQL to mathematically prove that commissions, VAT, discounts, and splits are posted with complete precision. 
• Validate duplicate prevention mechanisms and ensure transaction integrity within complex, multi-step payment sequences, and test reversal, refund, and chargeback logic to confirm financial symmetry is maintained in every scenario.

Settlement & Ledger Integrity

• Trace fund flows, confirming continuous synchronisation between wallet sub-ledgers and the General Ledger. 
• Assess reconciliation logic for breaks and evaluate the authorisation, documentation, and reversibility of manual settlement overrides.

Product Change & Configuration Integrity

• Confirm that all product modifications: fee tables, routing rules, limit parameters passed through an approved change management cycle. 
• Identify silent changes made outside formal release processes and audit the integrity of product master data to ensure it is access-controlled, version-tracked, and consistent with approved product terms.

Vendor & Third-Party Product Risk

• Assess controls over vendor-managed product components, evaluate SLA performance against contractual commitments, and identify single-vendor dependency risks within critical payment flows. 
• Evaluate the organisation's ability to detect unilateral changes in third-party API behaviour, fee logic, or settlement processes.

Control Advisory & Stakeholder Engagement

• Engage product and engineering teams early in the design cycle to provide informal control advisory, reducing findings at the formal review stage without compromising independence. 
• Participate in design reviews and architecture discussions, and build a control-by-design culture across product teams. 

Incident Review, RCA & Regulatory Alignment

• Lead post-incident reviews for product failures,producing structured RCA reports that identify underlying logic failures, not just surface symptoms. 
• Assess corrective actions for adequacy and track findings to verify closure. 
• Ensure product logic complies with CBN guidelines, PCI DSS, and consumer protection obligations at the design level, and evaluate the regulatory impact of new features before release.

Reporting & Governance

• Prepare risk-rated audit reports for Executive Management and the Audit Committee, leading with findings, financial impact, and required action. 
• Maintain a Product Risk Register, deliver quarterly control maturity updates, and ensure governance bodies are never surprised by a product failure that was visible at the design or portfolio review stage.

Required Knowledge & Skills 

Technical Skills

• Advanced SQL for independent data extraction and transaction interrogation
• Payment systems architecture : Wallets, card processing, direct debit, settlement, and reconciliation
• API and integration literacy (Basic)
• End-to-end transaction lifecycle knowledge: Authorisation, posting, clearing, settlement, and exception handling
• PRD and process flow analysis: translating product documentation into control flowcharts
• Mathematical precision: fee calculations, interest computations, and split payment structures
• Pattern recognition: detecting anomalies, outliers, and irregularities in large transaction datasets

Audit & Risk Skills

• Risk-based audit methodology: IIA Standards and COSO framework applied to financial products.
• Control design logic and evaluation
• Root cause analysis
• Regulatory knowledge: CBN payment system regulations, PCI DSS, NDPR,Nigerian consumer protection obligations etc

Interpersonal & Professional Skills

• Stakeholder engagement
• Professional scepticism and independence
• Risk-rated report writing

Tools & Platforms

• SQL (PostgreSQL / MySQL / MSSQL)
• AdvancedExcel / Google Sheets
• Claude / AI Tools

Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, Mathematics, Finance, or a related quantitative discipline
• Experience: 3–5+ years in Product Audit, Systems Audit, Financial Data Analytics, or Payment Operations within a fintech or financial services environment
• Certifications: CISA, CIA, or CFE preferred. ACA / ACCA is acceptable when combined with strong technical product experience and data analytics.
• Sector Knowledge: Demonstrated hands-on familiarity with payment product architecture, wallet systems, and regulated payment flows in a Nigerian or comparable market context.

What We Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’re human, we listen, and we look out for one another.
• Learning: We’re big on growth. You’ll find an environment focused on knowledge sharing, training, and helping you reach your potential.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, along with other great benefits.

What to Expect in the Hiring Process

1. A preliminary phone call with our recruiter.
2. An interview with the hiring team.
3. A final conversation with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Job Overview:

The E-Business Control Officer supports the E-Business Control Manager in conducting internal control assessments to validate the adequacy and effectiveness of controls within Moniepoint MFB's SBU products. This role assists in developing test scripts and control programs to ensure the completeness and accuracy of daily qualifying transactions across various product classes. The Associate will also help to validate the correct proofing of settlement positions in assigned inbound/ receivables and outbound/ payables GLs due to and from counterparties in line with SLAs  and report all unconventional settlement  positions for regularization  max (T+3)

Duties & Responsibilities:

• Assist in monitoring and reporting on automations or processes to daily test and report on outstanding settlement positions (inbound/receivable and outbound/payable) in GL or accounts of various e-business products, ensuring exposures are closed out latest T+3.
• Support daily monitoring of automations or processes to report on net exposure in any Accounts Receivable and Accounts Payable product class above acceptable thresholds (days and and value).
• Help monitor individual product settlement accounts and GL data for outliers in patterns or trends to proactively detect wrong GL configuration, wrong product output, unconventional GL or account positions, and assist in following up for timely resolution (max T+3)
• Assist in monitoring automations that test transactions data, systems configurations, and applications to validate that only qualified transactions are streamed and accepted for processing.
• Support the curation of dependencies embedded in product and transaction processing, applications, and databases, and assist in testing their data or output for conformity with design.
• Participate in executing risk-based control assessments to evaluate the design and operational effectiveness of controls within the e-business and products environment.
• Conduct test of control programme via checklist that reviews the adequacy of controls embedded in products to validate its completeness and the effectiveness of end-to-end processing, including transaction limits, approval status/hierarchies, and real-time monitoring for outliers.
• Communication of assessment findings, results, and recommendations to stakeholders and line-managers.
• Collaborate with other relevant stakeholders to develop and implement a comprehensive control framework for all e-business platforms, digital channels, and online payment systems.
• Carry out any other tasks as assigned or become necessary  to improve the e-business control environment and the overall  internal control maturity posture of Moniepoint MFB.

Qualifications:

• Educational Background: A Bachelor's degree in Accounting, Business, Information Technology,  or a related field.
• Certifications: Relevant professional certifications such as CISA (Certified Information Systems Auditor), ICAN, or others related to IT or risk management.
• Experience: 4 - 5 years proven experience in e-Business control assessment, IT auditing, or a related field, with a strong understanding of E -Products. Experience in the banking or financial services sector is often preferred.
• Framework and Standard Knowledge: In-depth knowledge and practical experience with the COSO internal control framework and relevant ISO standards, including ISO 31000 (Risk Management) and the COSO framework is essential.

Skills and Competencies:

Skills, Competencies, Technical and Non technical
What you need to succeed

• Technical Understanding: A good understanding of transaction data flow pipelines, settlement processing and accounts receivable and payable management.
• Assessment Skills: Strong planning and execution skills for conducting internal control assessments, including design and operations effectiveness testing.
• Risk Management: Experience in assessing risk ownership, risk registers, and integrating principles from ISO 31000.
• Communication: Excellent written and verbal communication skills to effectively communicate assessment findings, results, and recommendations to stakeholders at various levels.
• Analytical Skills: Strong analytical and problem-solving skills to identify control deficiencies, assess their impact, and develop remediation plans.
• Organizational Skills: Excellent organizational and time management skills to manage multiple assessments, remediation efforts, and reporting requirements.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in assessments, documentation, and reporting.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Lead, Inbound Sales is responsible for driving consistent revenue performance across the inbound sales team by coaching, managing, and developing a team of Inbound Sales agents. You will serve as the operational backbone of the inbound function, ensuring process adherence, maintaining pipeline health, hitting team targets, and creating a culture of continuous improvement. This role bridges frontline execution and sales leadership, combining hands-on deal involvement with day-to-day team management.

Key Responsibilities

Team Leadership & Coaching

• Lead & Develop: Manage a team of Inbound Sales Representatives, providing daily guidance, motivation, and performance support.
• Coach: Conduct regular 1:1s, call reviews, and coaching sessions to develop reps' product knowledge, objection handling, and closing skills.
• Onboard: Onboard new team members, ensuring they are fully ramped within the first 90 days in line with defined success metrics.
• Performance Management: Identify skill gaps across the team and design targeted coaching plans or escalate training needs to the Sales Manager.

Sales Operations & Performance

• Drive Targets: Own team-level sales targets (weekly, monthly, quarterly) and ensure reps consistently meet or exceed individual quotas.
• Track Activity: Monitor daily activity metrics, calls made, demos conducted, leads qualified, deals closed, and intervene proactively when performance dips.
• Deal Support: Step in to support complex or high-value deals, co-selling where needed to rescue at-risk opportunities.
• Pipeline Management: Maintain and enforce accurate CRM hygiene across the team, reviewing pipeline data and deal stages regularly.

Process & Quality Assurance

• Process Adherence: Ensure all inbound inquiries are responded to on schedule and in line with the defined business process.
• Quality Control: Review and score sales calls and demos for quality; share feedback in structured call review sessions.
• Continuous Improvement: Identify and flag recurring bottlenecks in the lead-to-conversion journey and work with cross-functional teams to resolve them.
• Handoff Management: Own the smooth handoff process between Sales and Onboarding, ensuring customers transition seamlessly post-purchase.

Cross-Functional Collaboration

• Marketing Feedback: Provide structured feedback on lead quality from various channels to the Marketing, Business, and Growth teams.
• Product Alignment: Collaborate with Product and Customer Success to stay current on platform updates, ensuring the team delivers accurate and compelling demos.
• Leadership Reporting: Represent the inbound team in sales leadership meetings, reporting on performance, blockers, and team insights.

Reporting & Analysis

• Reporting: Prepare weekly and monthly team performance reports for the Growth Manager, including quota attainment, conversion rates, and activity data.
• Analysis: Analyse team performance trends and recommend data-driven improvements to the inbound sales process.

Qualifications & Experience

• 4 - 8 years of experience in inbound or SaaS sales, with at least 4 years in a team lead, senior, or supervisory capacity
• Demonstrated track record of consistently meeting or exceeding individual sales quotas
• Experience coaching or mentoring junior sales reps, either formally or informally
• Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and sales engagement platforms
• Excellent verbal and written communication skills,  able to run effective meetings, deliver feedback, and present to leadership
• Strong analytical skills, comfortable reading pipeline data, identifying trends, and making decisions from metrics
• Bachelor's degree or equivalent work experience preferred

About You

• You're a natural motivator who leads by example. Your team performs well because they trust and respect you
• You balance accountability with empathy; you hold people to high standards while genuinely investing in their growth
• You're comfortable in ambiguity and can make sound decisions quickly, especially when the team needs direction
• You're data-driven but people-first, you use numbers to guide decisions, not to manage by fear
• You thrive in fast-paced environments and can manage competing priorities without losing focus
• You take ownership. If the team misses a target, you look inward before looking outward

What Success Looks Like (First 90 Days)

• Weeks 1–2: Complete full product and process onboarding. Shadow all reps on calls and demos. Establish 1:1 cadences with each team member.
• Weeks 3–4: Run first structured call review sessions. Identify top performers and reps needing coaching. Audit CRM for pipeline accuracy.
• Month 2: Implement at least one process improvement based on early observations. Begin tracking team KPIs on a weekly basis.
• Month 3: Team achieves 85–100% of the monthly quota. All reps have active coaching plans. First performance report delivered to Sales Manager.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. 

What we do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.

Location: Remote (Full-time)

About the role

We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Minimum 4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. 

What we do

At Moniepoint we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.

About the role

Location: Remote (Full-time)

We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Minimum 4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.
• Must be resident in Ebonyi state

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. 

About the role

Location: Remote (Full-time)

How Will You Create Impact?

• Develop and implement the annual ITGC and ITACs internal control assessments plan across all IT and cybersecurity domains, ensuring alignment with the COSO framework , relevant ISO standards and the standard Moniepoint MFB business requirements.
• Plan and execute internal control assessments to establish the adequacy and effectiveness of information systems and critical infrastructure within Moniepoint MFB and to determine whether information systems are protected, controlled, and meet the intended functional design of business models defined in BRD/PRD.
• Assess the IT and Cybersecurity risk ownership and their related risk registers to determine whether the risk universe has been sufficiently captured and mitigating controls adequately designed and operated
• Assess the monitoring and reporting of IT and CyberSecurity key performance indicators (KPI/OKRs) and the IT/CyberSecurity key risk indicators (KPIs), incorporating metrics relevant to the effectiveness of controls.
• Assess and report on Moniepoint MFB’s ability to continue business operations, storage, back-up, and restoration policies and processes for effectiveness and resilience.
• Assess logical, physical, and environmental controls within Moniepoint MFB to verify the confidentiality, integrity, and availability of information assets
• Assess controls at all stages of the information systems development life cycle.
• Assess the governance around information systems for gaps in implementation and change management.
• Assess the level of post-implementation reviews on systems in place to determine whether project deliverables, controls, and requirements are met.
• Assess Moniepoint MFB’s database management practices, data governance program, and privacy program.
• Assess data classification practices for alignment with the Moniepoint MFB data governance program, privacy program, and applicable external requirements.
• Assess Moniepoint MFB’s problem and incident management program.
• Assess Moniepoint MFB’s change, configuration, release, and patch management programs, evaluating their effectiveness in mitigating vulnerabilities.
• Assess Moniepoint MFB’s log management program, testing and reporting on its role in detective controls.
• Assess IT strategy, governance, and organizational structure for alignment with the enterprise risk management posture of Moniepoint MFB, integrating principles from ISO 31000.
• Oversee the communication and collection of feedback on controls design and operational effectiveness tests, general control assessment findings and recommendations with stakeholders within Moniepoint MFB, ensuring clear and timely information exchange.
• Develop and manage the control deficiency remediation dashboard for follow-up and closure of open findings from control assessment, internal audit, and any external examination and assessment for each SBU and specific core units within Moniepoint MFB.
• Oversee the conduct of post-review follow-up assessments to evaluate whether all identified open findings from all assessments have been sufficiently mitigated.
• Carry out any other task, as might be assigned or becomes necessary to improve the information system security posture and the internal control maturity model of Moniepoint MFB, with a continuous focus on the principles of the COSO framework and the specified ISO standards.

Skills and Qualifications

• Educational Background: A Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field.
• Certifications: Relevant professional certifications such as CISA (Certified Information Systems Auditor), CISSP (Certified Information Security Professional), or others related to IT audit, cybersecurity, or risk management.
• Experience: Proven experience in IT internal control assessments, IT auditing, or a related field, with a strong understanding of IT General Controls (ITGC) and IT Application Controls (ITACs). Experience in the banking or financial services sector is often preferred.
• Framework and Standard Knowledge: In-depth knowledge and practical experience with the COSO internal control framework and relevant ISO standards, including ISO 31000 (Risk Management), ISO 27001 (Information Security), ISO 22301 (Business Continuity), ISO 37301 (Compliance Management), and ISO 9001:2015 (Quality Management System).
• Technical Understanding: A solid understanding of information systems, critical infrastructure, cybersecurity domains  and the information systems development life cycle.
• Assessment Skills: Strong planning and execution skills for conducting internal control assessments, including design and operations effectiveness testing.
• Risk Management: Experience in assessing IT and CyberSec risk ownership, risk registers, and integrating principles from ISO 31000.
• Communication: Excellent written and verbal communication skills to effectively communicate assessment findings, results, and recommendations to stakeholders at various levels.
• Analytical Skills: Strong analytical and problem-solving skills to identify control deficiencies, assess their impact, and develop remediation plans.
• Organizational Skills: Excellent organizational and time management skills to manage multiple assessments, remediation efforts, and reporting requirements.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in assessments, documentation, and reporting.
• Integrity and Professionalism: High level of integrity and professionalism in handling sensitive information and maintaining objectivity in assessments.

What to expect in the hiring process

• A preliminary phone call with the recruiter 
• A Panel Interview
• A case study assessment
• A behavioural and technical interview with a member of the Executive team.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview

We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations. This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.

This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.
• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.
• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes

• Strong investigative mindset with excellent analytical and problem-solving skills.
• High integrity, discretion, and professionalism in managing sensitive information.
• Field experience and comfort working with informal environments and diverse stakeholders.
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).
• Excellent report writing and verbal communication skills.
• Must reside in Abuja

Preferred Experience

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.
• Familiarity with regulatory requirements around internal control, risk management, and field operations.
• Ability to speak Hausa, Igbo or Yoruba

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Regional Security Manager ensures that our mission never stops. You are the guardian of our physical spaces, ensuring that every Moniepoint office is a sanctuary where our team can build and create without worry.

By leading regional security operations, managing on-ground teams, and proactively identifying risks, you provide the stability and safety that allows financial happiness to thrive. You don't just react to incidents; you build the systems that prevent them.

Key Responsibilities

• Safeguard our People and Assets: Lead the implementation of security policies that protect our team, offices, and equipment across your region.
• Master the Environment: Conduct regular security assessments to spot vulnerabilities and design innovative strategies to reduce risk.
• Lead the Front Line: Supervise and mentor private security guards and armed police personnel, ensuring they perform their duties with mastery and respect.
• Build Strong Alliances: Act as our primary liaison with law enforcement and emergency services, ensuring we always have a seat at the table during emergencies.
• Investigate and Solve: Lead the response to security breaches and accidents, providing clear, factual reports that help us learn and improve.
• Empower the Team: Design and deliver training programs that equip our security personnel and employees with life-saving protocols.
• Innovate for Safety: Stay ahead of security trends and technology (like CCTV and access control) to keep our regional operations modern and resilient.
• Support Business Resilience: Provide expert guidance on asset recovery and fraud investigation when the business needs your mastery.

Qualifications

• Professional Background: Should have at least 7 years of experience successfully leading a security team in a guard services/physical security company, or have 7 years of experience as an ex-commissioned service personnel supervisor—either in the military, police, or paramilitary.
• Education: A Bachelor’s degree in Criminology, Psychology, Criminal Justice, or a related field.
• Certification: You hold a recognized security certification such as CPP, PSP, or CPO.
• Integrity: A clean criminal record and the ability to pass a comprehensive background check are essential.
• Language & Culture: You speak the local dialects of the major tribes in your assigned region, allowing you to connect with the community.
• Good experience working with automated security systems like CCTV cameras, burglary alarm systems, etc.

About You

• You are a Hero: You are driven by mastery and the desire to protect others. People count on you to come through when things get tough.
• You are Relatable: You don’t hide behind technical jargon. You communicate clearly and build trust with everyone, from the security guards to the executive team.
• You are Proactive: You don’t wait for things to go wrong. You have the "Creator" spirit, always looking for better ways to secure our future. 
• You are composed: In high-pressure situations, you are the calmest person in the room. You lead with facts, not emotions.

What Success Looks Like

• Zero Preventable Incidents: Our regional offices remain safe, secure, and fully operational.
• High Readiness: Security personnel are well-trained and respond to drills or real-world events with 100% precision.
• Strong Community Ties: You have built a network of local stakeholders that helps Moniepoint navigate regional risks effectively.
• Operational Excellence: Security technology is 100% functional, and documentation is factual, honest, and actionable.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.

As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

About the role : 

At Moniepoint, data is at the core of everything we do. We are a customer-centric company, and your work will enable our teams to make informed, data-driven decisions that directly impact the success of our business. As a Data Engineering Lead, you will help craft robust, scalable systems that support our business intelligence and data-driven operations. We value leaders who are not only technically adept but also excited about mentoring others and pushing the boundaries of what’s possible with data.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What you will get to do

• Build and maintain robust data pipelines processing large volumes of data
• Analysis of large data sets using tools such as Python & SQL
• Update and optimize our data platform for speed, scalability and cost
• Coordinate with different functional teams to understand and meet their data needs
• Develop processes and tools to monitor and analyze model performance and data accuracy
• Solve general data-related problems
• Setting up new pipelines for the full stream/enrichment/curation process
• Upkeep of source code locations
• Investigating and utilising ML & AI to improve the cloud offering
• Development of junior staff members 

To succeed in this role, you should have

• Proven experience as a Data Engineer (5+ years, can be made up for with accomplishments)
• Strong problem solving skills
• Advanced proficiency with SQL
• Proficiency with Python
• Experience with cloud platforms (e.g. Google Cloud, AWS, Azure)
• Experience using version control tools such as git
• Excellent written and verbal communication skills
• A drive to learn and master new technologies and techniques
• A bachelor’s degree in Computer Science, Statistics, Mathematics, Engineering, or any other related field

Experience with the following would be a plus

• Data governance
• Building and deploying machine learning models
• Terraform or other infrastructure as code tools

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We have built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A take-home assessment 
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

What We Do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.

Curious about what makes Moniepoint an incredible place to work?  Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the Role

The Head of POS Hardware & Repair is a strategic technical leadership role focused on ensuring the quality, reliability, and serviceability of all Point of Sale (POS) hardware devices used by the company. This individual acts as the primary technical liaison with POS manufacturers, driving design and component selection to meet rigorous company standards and optimize for easy, cost-effective repair in the Nigerian market. This role directly manages and oversees all POS device repair operations.

Key Responsibilities

1. POS Hardware Quality Assurance & Design Strategy

• Manufacturer Liaison: Serve as the main technical point of contact with all POS hardware manufacturers.
• Design Adherence & Vetting: Rigorously review and audit manufacturer design specifications and component lists to ensure strict adherence to the company's recommended designs, quality standards, and use of robust, reliable components.
• Design for Serviceability (DFS): Proactively recommend specific design updates, modifications, and material changes to manufacturers that simplify repair processes, reduce component costs, and improve the Mean Time to Repair (MTTR).
• Component Reliability: Evaluate and approve critical hardware components (e.g., batteries, screens, printers) based on reliability data, failure rates, and long-term supply stability.
• Failure Analysis: Partner with Engineering/Data teams to conduct root cause analysis (RCA) on recurring hardware failures and translate these findings into concrete, mandatory design improvements for manufacturers.

2. Local Market Adaptation & Relevance (Nigeria Focus)

• Market Insight: Maintain deep, continuous awareness of the operational reality, environmental conditions, and logistical challenges specific to the Nigerian market.
• Design Recommendation: Translate local environmental and usage data (e.g., power fluctuations, dust, handling) into practical design requirements (e.g., ruggedization, better component protection) for manufacturers.
• Spare Part Management: Define and validate the list of required spare parts that must be provided by the manufacturer, ensuring they are the most critical and highest-failure-rate components suitable for the local repair environment.

3. POS Repair Operations Oversight

• Repair Strategy: Define the strategy and operational model for all POS device repair operations, including internal repair centers and outsourced service providers.
• Performance Management: Manage and monitor the performance of the repair function against key metrics, focusing intensely on reducing Mean Time to Repair (MTTR) and improving the First-Time Fix Rate.
• Process Standardization: Develop and enforce standardized repair procedures, diagnostics, and quality control (QC) protocols to ensure consistent, high-quality repair outputs across all channels.
• Tooling & Training: Approve and oversee the technical training and certification of all repair technicians and ensure they have the necessary diagnostic equipment and tools.
• Repair Data Reporting: Establish a robust reporting structure for tracking component failure rates, repair costs, and inventory of parts used in repair to inform future design changes.

Qualifications and Experience

• Education: Bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field.
• Experience: Minimum of 8+ years of experience in hardware engineering, quality control, technical operations, or product service management, with at least 3 years in a leadership role.
• Technical Expertise: Deep, hands-on knowledge of embedded systems, circuit board components, electronic repair methodologies, and diagnostic tools, particularly within the POS, terminal, or embedded payment device space.
• Manufacturer Management: Proven track record of successfully managing technical relationships with international hardware manufacturers, including design review and quality auditing processes.
• Operational Acumen: Experience managing complex repair/service operations, with a strong focus on KPIs like MTTR, Cost-of-Repair, and Failure Rate analysis.
• Market Knowledge (Highly Preferred): Direct experience with hardware deployment and service operations in the Nigerian or similar emerging markets, understanding the unique environmental and logistical constraints.
• Soft Skills: Exceptional negotiation, technical communication, and analytical skills.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the hiring team.
• An interview with a member of our executive team. 

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Anambra (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Onitsha Central, or Onitsha - Awada / Obosi

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary

The Lead, Corporate Credit Risk Management is responsible for developing, implementing, and managing our credit risk framework to ensure sustainable portfolio growth, asset quality preservation, and regulatory compliance. The role oversees end-to-end credit risk management across retail, SME, and digital lending products and acts in the capacity of Head of Credit Risk, providing strategic direction, oversight, and independent challenge to business units.

Key Responsibilities

Credit Risk Strategy & Governance

• Develop and implement the Bank’s Credit Risk Strategy in line with Moniepoint’s risk appetite, business objectives, and CBN Prudential Guidelines.
• Provide leadership oversight of credit risk management 
• Ensure credit risk considerations are embedded in product design, pricing, underwriting, and portfolio growth strategies.
• Serve as a key advisor to Executive Management and the Board on credit risk exposures, trends, and emerging risks.
• Support the Board Finance, Audit and Risk Committee (FARCo) with regular credit risk reports and insights.
• Stay abreast of fintech and digital lending trends impacting credit risk management.

Credit Policy & Underwriting Framework

• Develop, review, and maintain the Bank’s Credit Risk Policies, underwriting standards, and approval authorities.
• Ensure all lending activities comply with approved credit policies, regulatory requirements, and internal risk standards.
• Oversee credit scoring models, decision engines, and manual underwriting processes for digital and non-digital loans.
• Ensure appropriate segregation of duties between origination, approval, and disbursement processes.
• Periodically review lending limits, sectoral exposures, and concentration risks, to ensure compliance with credit policies and risk appetite\
• Oversee the use of data, analytics, and alternative data sources to enhance credit decisioning.
• Ensure credit risk controls are embedded within digital platforms, APIs, and automated workflows.
• Review and validate changes to credit models, decision rules, and lending systems

Portfolio Monitoring & Asset Quality Management

• Monitor credit portfolio performance across products, channels, and customer segments.
• Track key portfolio metrics including delinquency ratios, non-performing loans (NPLs), roll rates, vintage analysis, and write-offs.
• Identify early warning signals and emerging credit risks, recommending timely corrective actions.
• Oversee remedial management strategies, restructuring, recoveries, and collections escalation frameworks.
• Ensure adequacy of loan loss provisioning in line with regulatory and accounting standards.

Credit Risk Analytics & Reporting

• Develop robust credit risk dashboards and management information systems (MIS).
• Provide accurate and timely credit risk reports to:
  • Chief Risk Officer
  • Executive Management
  • Board Finance, Audit and Risk Committee (FARCo)
• Perform stress testing and scenario analysis on the loan portfolio.
• Support regulatory reporting and supervisory examinations relating to credit risk.

Regulatory Compliance & Stakeholder Engagement

• Ensure full compliance with:
  • CBN Prudential Guidelines for MFBs
  • IFRS 9 (where applicable)
  • Consumer protection and fair lending requirements
• Act as a key liaison with Internal Audit, External Auditors, Regulators, and Credit Bureaus on credit risk matters.
• Support regulatory examinations, audits, and implementation of audit recommendations.

Team Leadership & Cross-Functional Collaboration

• Lead and develop the Credit Risk team, ensuring clear roles, accountability, and performance management.
• Partner closely with Product, Operations, Collections, Finance, IT, and Business teams to ensure balanced risk-return outcomes.
• Provide guidance and training on credit risk principles, policy compliance, and risk ownership across the organization.
• Foster a strong credit risk culture focused on discipline, data-driven decisions, and sustainability.

Required Qualifications & Experience

Education

• Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Statistics, or related field
• Master’s degree (MBA, MSc) is an advantage

Professional Certifications (Preferred)

• ACA, ACCA, FRM, PRM, or equivalent

Experience

• Minimum of 8–10 years experience in credit risk, lending, or risk management within banking, fintech, or financial services
• Proven experience managing credit risk portfolios, preferably in digital or SME lending
• Prior experience in a leadership or senior risk role is required

Core Competencies & Skills

• Strong understanding of credit risk frameworks and CBN regulations
• Advanced analytical and data interpretation skills
• Sound judgment and decision-making ability
• Strong stakeholder engagement and communication skills
• High ethical standards and independence
• Ability to operate in a fast-paced, technology-driven environment

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.
As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Role Overview

The API & SQL Database Auditor is responsible for assessing the design, security, reliability, and compliance of application programming interfaces (APIs) and relational database systems. This role evaluates how data is accessed, processed, stored, and protected across applications, ensuring adherence to security standards, regulatory requirements, and internal controls.

Key Responsibilities 

Audit & Compliance

• Audit of Application Program Interfaces Security Controls.
• Audit REST, GraphQL, and internal APIs for governance, and compliance with organizational standards.
• Audit of Database Security Controls (e.g., MySQL, PostgreSQL, SQL Server, Oracle) for data integrity, availability, and confidentiality.
• Assess compliance with regulatory and industry frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR).
• Evaluate API versioning, lifecycle management, and deprecation controls.

Security & Risk Assessment

• Identify risks related to authentication, authorization, rate limiting, and input validation.
• Review protection mechanisms against common threats (e.g., injection attacks, broken object-level authorization).
• Evaluate encryption practices (in transit and at rest).
• Assess secrets management for database credentials and API keys.
• Review database patching, vulnerability management, and hardening practices.

Data Governance & Integrity

• Assess data classification, retention, and deletion policies.
• Review database schema design, constraints, indexing, and referential integrity controls.
• Evaluate logging, monitoring, and audit trails for data access and changes.
• Verify segregation of duties for database administration and application access.

Process & Controls Review

• Review backup, replication, and disaster recovery processes.
• Assess performance monitoring, capacity planning, and availability controls.
• Evaluate change management processes for schema and API changes.
• Review third-party API integrations and data-sharing agreements.

Reporting & Advisory

• Document audit findings with risk ratings and evidence.
• Provide clear, actionable remediation recommendations.
• Present findings to engineering, security, and data governance stakeholders.
• Track remediation progress and validate corrective actions.
• Participates in the other regular audits in the IT Audit Plan as assigned by the Head, IT Audit.

Skills & Competencies

• SQL (analysis, permissions, schema review)
• API documentation and testing tools (Postman, Swagger/OpenAPI)
• Database security controls (roles, grants, auditing)
• Logging and monitoring solutions
• Encryption and key management concepts
• Strong analytical and investigative skills
• Ability to translate technical risks into business impact
• Clear written documentation and reporting
• Professional skepticism and attention to detail
• Ability to collaborate with engineering and security teams

Qualifications 

• Minimum of a Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field (or equivalent experience).
• Certifications in one or more of the following will be an added advantage - CISA, ACA, CISSP, CISM, CRISC, MICROSOFT certifications, ORACLE, etc.
• Experience: Minimum of 5 years experience in application security, database administration, software engineering, or IT audit.
• Strong understanding of RESTful APIs and SQL-based databases.
• Experience reviewing authentication and authorization mechanisms (OAuth 2.0, JWT, API keys).
• Working knowledge of SQL querying and database security concepts.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
  

What to expect in the hiring process

• A preliminary phone call with the recruiter
• Panel interview with a Manager
• Behavioral and technical interview with an Executive team member

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Delta State & Rivers State (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Rivers - Obio/Akpor / East-West Rd, Iwofe / Ada George, Delta - Warri / Effurun / Ekpan, Asaba & Okpanam, or Agbor / Boji-Boji

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview

We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations. This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.

This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.
• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.
• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes

• Strong investigative mindset with excellent analytical and problem-solving skills.
• High integrity, discretion, and professionalism in managing sensitive information.
• Field experience and comfort working with informal environments and diverse stakeholders.
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).
• Excellent report writing and verbal communication skills.

Preferred Experience

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.
• Familiarity with regulatory requirements around internal control, risk management, and field operations.
• Ability to speak Hausa, Igbo or Yoruba

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview

We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations. This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.

This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.
• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.
• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes

• Strong investigative mindset with excellent analytical and problem-solving skills.
• High integrity, discretion, and professionalism in managing sensitive information.
• Field experience and comfort working with informal environments and diverse stakeholders.
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).
• Excellent report writing and verbal communication skills.
• Must reside in Bauchi

Preferred Experience

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.
• Familiarity with regulatory requirements around internal control, risk management, and field operations.
• Ability to speak Hausa, Igbo or Yoruba

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.

As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

About the role : 

At Moniepoint, data is at the core of everything we do. We are a customer-centric company, and your work will enable our teams to make informed, data-driven decisions that directly impact the success of our business. We’re looking for an experienced Senior Data Scientist who’s excited to solve meaningful problems, collaborate across teams, and turn complex data into clear, actionable insights. You’ll work at the intersection of data, product, and engineering to uncover insights, guide strategic decisions, and develop models that enhance user experience and business outcomes.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What You’ll Do

• Lead high-impact projects: Design and deliver end-to-end data science solutions that support product innovation and business strategy.
• Uncover insights: Analyze large, complex datasets to identify trends, surface opportunities, and influence key decisions.
• Build models: Develop and deploy predictive and prescriptive models using machine learning and statistical techniques.
• Enable experimentation: Design A/B tests and causal inference studies to help teams learn quickly and make informed choices.
• Collaborate cross-functionally: Work closely with product managers, engineers, and business leaders to understand goals and deliver data-driven solutions.
• Promote data fluency: Build dashboards, tools, and frameworks to enable self-service analytics and scale your impact across teams.

To succeed in this role, you should have

• 5+ years of experience as a Data Scientist, ideally in fast-paced or high-growth environments
• Proficiency in SQL and experience working with large-scale data systems (e.g., Redshift, BigQuery, Snowflake).
• Strong analytical and statistical skills; fluency in Python or R.
• Experience with machine learning libraries (e.g., scikit-learn, XGBoost) and data visualization tools (e.g., Tableau, Looker, Plotly).
• Solid understanding of experimental design, hypothesis testing, and causal inference.
• Ability to distill complex data problems into clear, actionable insights.
• BSc/MSc/PhD in a quantitative field such as Statistics, Computer Science, Mathematics, Economics, or similar.

Experience with the following would be a plus

• Experience with deep learning, NLP, or time-series forecasting.
• Knowledge of tools for building production data pipelines (e.g., Airflow, dbt).
• Familiarity with business domains like fintech, e-commerce, healthcare, etc.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We have built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
• The opportunity to drive impact through data in a high-growth environment.
• A collaborative culture with room to grow and experiment.
• Access to rich data and a modern analytics stack.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A coding exercise on HackerRank – covering core data science theory (math, statistics, linear algebra) and Python fundamentals (data structures & algorithms).
• A take-home assignment
• A technical interview with a Lead in our Engineering Team to review your take-home assignment in depth
• A behavioural and technical interview with a member of our Executive team

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Location: Hybrid (with scheduled HQ report)

Role Overview

The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.

This role serves as the control owner for overseeing the field marketing team, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.

Key Responsibilities

Team Leadership & Oversight

• Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates. 
• Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity. 
• Approve investigation conclusions and ensure appropriate escalation of high-risk cases. 
• Build team capability through coaching, on-the-job training, and structured feedback.

Investigation Governance & Quality Assurance

• Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
• Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
• Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
• Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
• Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
• Act as the second-level reviewer for sensitive or complex cases.
• Attend to disciplinary cases involving field staff

Risk Analytics & Thematic Review

• Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
• Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
• Translate field findings into control improvement recommendations and risk mitigation plans.
• Support development and maintenance of BRM risk indicators and field risk dashboards.

Internal Control & Process Improvement

• Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
• Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
• Track remediation actions and ensure timely closure of identified control weaknesses.
• Contribute to updates of SOPs, investigation manuals, and field control frameworks.

Reporting & Senior Stakeholder Engagement

• Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
• Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
• Act as the primary escalation point for significant field risk incidents involving BRMs.
• Support Internal Audit and external reviewers during field-related audits or regulatory reviews.

Candidate Profile

Experience and Qualifications

• Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field. 
• Experience managing whistleblowing or misconduct investigation frameworks. 
• Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk). 
• Experience supporting disciplinary committees or senior risk forums. 
• Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech. 
• At least 2 years in a supervisory or team-lead role.

Skills and Attributes

• Strong judgment and decision-making capability in sensitive investigation matters.
• Advanced analytical skills with the ability to interpret field data and risk trends.
• High ethical standards, discretion, and independence.
• Excellent report writing, stakeholder communication, and escalation management skills.
• Practical understanding of agent banking, POS distribution, or field sales structures.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Location: Hybrid (with scheduled HQ report)

Role Overview

The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.

This role serves as the control owner for field marketing team oversight, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.

Key Responsibilities

Team Leadership & Oversight

• Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates. 
• Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity. 
• Approve investigation conclusions and ensure appropriate escalation of high-risk cases. 
• Build team capability through coaching, on-the-job training, and structured feedback.

Investigation Governance & Quality Assurance

• Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
• Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
• Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
• Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
• Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
• Act as the second-level reviewer for sensitive or complex cases.
• Attend to disciplinary cases involving field staff

Risk Analytics & Thematic Review

• Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
• Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
• Translate field findings into control improvement recommendations and risk mitigation plans.
• Support development and maintenance of BRM risk indicators and field risk dashboards.

Internal Control & Process Improvement

• Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
• Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
• Track remediation actions and ensure timely closure of identified control weaknesses.
• Contribute to updates of SOPs, investigation manuals, and field control frameworks.

Reporting & Senior Stakeholder Engagement

• Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
• Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
• Act as the primary escalation point for significant field risk incidents involving BRMs.
• Support Internal Audit and external reviewers during field-related audits or regulatory reviews.

Candidate Profile

Experience and Qualifications

• Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field. 
• Experience managing whistleblowing or misconduct investigation frameworks. 
• Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk). 
• Experience supporting disciplinary committees or senior risk forums. 
• Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech. 
• At least 2 years in a supervisory or team-lead role.

Skills and Attributes

• Strong judgment and decision-making capability in sensitive investigation matters.
• Advanced analytical skills with the ability to interpret field data and risk trends.
• High ethical standards, discretion, and independence.
• Excellent report writing, stakeholder communication, and escalation management skills.
• Practical understanding of agent banking, POS distribution, or field sales structures.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Kano (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Kano Central, Kano - Ibrahim Taiwo & Kwari

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Inbound Sales Officer responds to customer inquiries coming from various lead channels (website inquiries, partner referrals, social media, events, and other inbound sources) and converts interested prospects into paying Moniebook customers. You will be the first point of contact for people who have expressed interest in our platform, guiding them through product demonstrations, answering questions, and helping them make informed purchase decisions.

Key Responsibilities

• Respond to Inbound Inquiries on schedule, following the outlined business process
• Qualify Leads: Ask thoughtful questions to understand customer needs, budget, timeline, and decision-making process. Determine if our solution is the right fit for their business.
• Conduct Product Demonstrations: Schedule and deliver engaging online demos (via Zoom/Google Meet) that showcase how Moniebook solves customer problems.
• Close Deals: Guide qualified prospects through pricing discussions, address concerns, handle objections, and close sales. Work toward monthly and quarterly sales targets.
• Manage Customer Relationships: Build trust and rapport with prospects throughout the sales process. Follow up consistently, provide excellent service, and ensure smooth handoffs to our Onboarding team after purchase.
• Identify Upsell Opportunities: Recognize when customers could benefit from premium features or additional services and introduce them appropriately during conversations.
• Maintain Accurate Records: Log all customer interactions, update deal stages, and track your pipeline on the tools provided.
• Collaborate Across Teams: Provide feedback on lead quality from different channels. Share common customer questions and insights to help improve our lead generation efforts.
• Continuous Learning: Participate in weekly sales training, practice call reviews with your manager, and continuously improve your Moniebook product knowledge and sales skills.

Qualifications

• 0 - 3 years of work experience in any field (SaaS sales, sales, or fresh graduates welcome)
• Excellent verbal and written communication skills
• Comfortable with technology and learning new software tools quickly.
• Strong listening skills and genuine curiosity to understand customer needs
• Organised and detail-oriented, able to manage multiple conversations simultaneously without dropping the ball
• Bachelor's degree or equivalent work experience preferred 

About You

• You're eager to start a career in tech sales and willing to put in the work to learn and grow
• You're naturally helpful and get satisfaction from solving problems for others
• You're comfortable with rejection, you understand that not every prospect will buy, and you don't take it personally
• You're a team player who shares wins, learns from colleagues, and contributes to a positive office culture
• You're coachable, you actively seek feedback and implement it to improve your performance
• You thrive in a fast-paced environment where no two days are exactly the same

What Success Looks Like (First 90 Days)

• Week 1-2: Complete onboarding and product training. Shadow experienced reps on calls and demos. Begin handling simple inquiries with manager support.
• Week 3-4: Start managing your own leads independently. Conduct your first solo product demos. Close your first deals with coaching.
• Month 2-3: Consistently meet daily activity targets (calls made, emails sent, demos scheduled). Build confidence in handling objections and closing techniques.
• By Day 90: Achieve 80-100% of your monthly sales quota. Demonstrate solid Moniebook product knowledge. Maintain clean CRM records. Receive positive feedback from customers and team members.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

About the role

The Data Privacy & Protection Officer will support the Compliance Team in implementing and maintaining TeamApt’s Data Protection framework in compliance with the Nigeria Data Protection Act (NDPA) 2023, GAID, and other relevant Data Privacy regulations. The role provides day-to-day oversight in monitoring Data Processing activities, handling customer privacy rights requests, conducting awareness training, and supporting privacy risk management across TeamApt’s operations.

What you’ll get to do

Compliance & Governance

• Responsible for developing, implementing, and monitoring adherence to Data Privacy policies, procedures, and controls, including NDPA 2023, CBN regulations, and NDPC directives
• Ensures that all obligations are met with respect to lawful processing, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
• Maintain and regularly update the Record of Processing Activities (RoPA) and oversee the NDPC Data Protection Compliance Audit.

Data Subject Rights & Requests Management

• Coordinate and ensure timely, compliant responses to all Data Subject Access Requests (DSARs) and other individual rights requests.
• Manage data subject rights requests- including access, rectification, erasure, restriction, objection, and portability within statutory timelines.
• Develop and enforce the organisation's Data Protection Policy, Privacy Notice, Cookie Policy, Retention Policy, and all supporting privacy documentation.

Data Protection Impact Assessments (DPIA) & Risk Management

• Conduct and review DPIAs for new products, systems, and vendors. 
• Facilitate the identification and mitigation of Data Protection/Privacy risks and ensure technical measures are in place in collaboration with IT and Risk teams.

Training, Awareness & Capacity Building

• Execute privacy awareness campaigns and training across departments, including developing and maintaining learning materials.
• Monitor and interpret changes in Nigerian and International Data Protection laws

Third-Party Management

• Oversee third-party data processor due diligence, ensure Data Processing Agreements (DPAs) are in place with all vendors and partners, and manage ongoing compliance of processor relationships.
• Maintain the Vendor Data Processing Register and support contract reviews for privacy clauses.

Incident Management & Reporting

• Manage data breaches, maintain incident Registers and participate in post-incident reviews.
• Manage data breach response (documentation, investigation, regulatory reporting to NDPC within statutory timelines). 
• Ensure personal data elements are adequately protected within the organisation's security architecture, including encryption at rest and in transit, access controls, tokenisation of sensitive payment data, and audit logging
• Provide data protection oversight for the organisation's Business Continuity Planning (BCP) and Disaster Recovery (DR) programmes, ensuring personal data recoverability and minimised data loss objectives

Regulatory Engagement

• Prepare reports, documentation, and responses for the NDPC, and other regulators, also coordinate responses to NDPC’s notices, directives, and audits.
• Serve as a representative in all regulatory engagements with the NDPC, NITDA, NCC and other data-related matters.
• Manage and maintain all associated registrations, filings, renewals, and regulatory correspondence.

To succeed in this role, you should have experience in

• Excellent understanding of Data Privacy principles, risk management, and control frameworks.
• Familiarity with Data governance, Data lifecycle management, and financial customer data handling.
• High ethical standards and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and documentation skills.
• Tech savvy and familiarity with Data Governance software.
• Strong communication and report-writing skills.
• Analytical thinking and ability to spot compliance risks.
• Ability to work under supervision while taking initiative on assigned tasks.

Eligibility:

• Bachelor’s degree in Law, Information Technology, Computer Science, or related field.
• Minimum of 7–10 years of experience in Data Protection, IT GRC, Compliance, or Cybersecurity, preferably within financial services or regulated institutions.
• Professional certification like CIPP/E, CDPO or CIPM from accredited issuing bodies.
• Sound knowledge of the Nigeria Data Protection Act (NDPA 2023), NDPC Regulations, CBN IT Standards, and global Data Protection frameworks (e.g., GDPR).
• Strong analytical, communication, and stakeholder management skills

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Moniepoint Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Role Overview

We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations. This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.

This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.
• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.
• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes

• Strong investigative mindset with excellent analytical and problem-solving skills.
• High integrity, discretion, and professionalism in managing sensitive information.
• Field experience and comfort working with informal environments and diverse stakeholders.
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).
• Excellent report writing and verbal communication skills.

Preferred Experience

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.
• Familiarity with regulatory requirements around internal control, risk management, and field operations.
• Ability to speak Hausa, Igbo or Yoruba

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Tax Officer is a key guardian of Moniepoint’s financial integrity. Your mission is to ensure that as we scale and innovate, our tax obligations are met with absolute precision and transparency.

In this role, you aren't just filing returns; you are helping build the stable foundation that allows our products to provide financial happiness to millions. You bridge the gap between complex tax legislation and our day-to-day operations, ensuring we remain a reliable and compliant partner in every market we operate.

Key Responsibilities

Tax Compliance & Remittance

• Precise Computations: Prepare and review monthly, quarterly, and annual computations for VAT, WHT, CIT, and other statutory levies with a "right-first-time" mindset.
• Timely Execution: Own the end-to-end filing and remittance process for all federal and state tax obligations, ensuring we never miss a deadline.
• Ledger Integrity: Conduct regular reconciliations of tax ledgers and maintain meticulous documentation that serves as our "source of truth."

Audit Support & Regulatory Liaison

• Always Audit-Ready: Support tax audits and investigations by preparing clear evidence and walkthroughs for tax authorities.
• Relationship Management: Assist in managing correspondence with regulatory bodies, representing Moniepoint’s commitment to transparency and mastery.
• Proactive Monitoring: Stay ahead of the curve by tracking changes in tax laws and assessing how they impact our business model.

Internal Advisory & Process Improvement

• Stakeholder Partnership: Provide clear, jargon-free tax support to teams across Finance, Legal, HR, and Operations.
• Strategic Growth: Support the Head of Tax in providing tax-efficient guidance for new business transactions, M&A activities, and expansion plans.
• Building Better Systems: Help implement and automate tax controls and dashboards to reduce manual effort and human error.

Qualifications

• Minimum of 3 years of relevant experience in tax compliance or advisory (Fintech or Banking experience is a plus).
• Deep understanding of Nigerian tax laws and the practicalities of filing across multiple states.
• Proficiency in data analysis using Excel or Google Sheets—you should be comfortable turning raw data into clear tax schedules.
• Professional qualification (ICAN/ACCA) completed or in the final stages.

About You

• The Detail Detective: You have a high attention to detail. You notice the small discrepancy in a ledger before it becomes a big problem.
• The Translator: You can explain a "Development Levy" or "Deferred Tax" to a non-finance person in a way that makes sense.
• Reliable & Disciplined: You thrive on structure and deadlines. People know they can depend on you to get the filing done right and on time.
• Growth Mindset: You are eager to learn how tax intersects with innovative fintech products and complex corporate structures.

What Success Looks Like

• Zero Penalties: 100% of tax filings and remittances are completed accurately and on time, resulting in zero avoidable fines or interest.
• Seamless Audits: Internal and external tax audits are concluded with minimal findings due to your proactive documentation.
• Real-time Visibility: Our tax compliance tracker and dashboards are always updated, providing leadership with a clear view of our tax position.
• Internal Trust: Stakeholders across the company view the Tax team as a helpful partner that enables business rather than a bottleneck.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes most of the POS transactions in Nigeria.

About the role

Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers.  We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Location: Remote

Full time

Job Summary

The Senior Front-end Engineer is required to produce and implement functional software solutions for web clients. You will be using the react js application framework. 

Experience with these frameworks is an added advantage but you can apply if you have experience with similar J.S frameworks. You will work with the Enterprise Architect to define software requirements and take the lead on operational and technical projects. 

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. You are also required to have hands-on experience in software development and agile methodologies. Your primary goal will be to develop high-quality software that is aligned with user needs and business goals.

What you’ll get to do

• Develop high-quality software design and architecture
• Identify, prioritize, and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Review and debug code
• Perform validation and verification testing
• Collaborate with internal teams and vendors to fix and improve products
• Document development phases and monitor systems
• Ensure software is up-to-date with the latest technology

To succeed in this role, you should have

• At least 5 years of proven experience as a Software Engineer
• 5 years of experience with Javascript and React 
• Experience in software development, scripting, and project management
• Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks
• Familiarity with various operating systems (Linux, Mac OS, Windows)
• Analytical mind with a problem-solving aptitude
• Ability to work independently
• Excellent organizational and leadership skills
• Minimum of a BS in computer science or related skills

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• Technical Assessment 
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

About Moniepoint

Everyone has a dream, and achieving that is key to their happiness. Moniepoint Inc is on a mission to provide financial happiness for people of the world by powering the dreams of businesses, their employees and customers. Since 2015, we have grown to 1500 employees and process over $100 billion annually for 1.8 million merchants through our all-in-one digital financial services platform. Moniepoint Inc through its subsidiaries which include Moniepoint MFB and TeamApt ltd offers payments, banking, credit and business management tools. We currently process the majority of the POS transactions in Nigeria and are Africa’s second-fastest-growing fintech.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

At Moniepoint, data is the lifeblood of our financial operating system. The Head of Data Governance is a senior leadership role responsible for ensuring that this lifeblood is high-quality, secure, and accessible. You will architect and champion the enterprise-wide data governance framework, transforming how 13 million+ people’s data is managed and protected.
Reporting to the Head of Enterprise Data, you aren't just a policy writer; you are a cultural catalyst. You will lead a "virtual team" of Data Stewards across the company, ensuring that while they sit within diverse units like Finance or Sales, they operate with a unified, gold-standard approach to data accountability.

About You

The Architect: You don't just see data; you see the structures that make it reliable. You enjoy building blueprints that balance strict compliance with the speed required by a fast-growing fintech.
The Influencer: You excel in a "Hub and Spoke" model. You can lead and inspire teams that don’t report to you directly, turning departmental data stewards into a cohesive community.
The Tech-Fluent Leader: You speak "Engineering" as well as you speak "Business." You understand how to automate governance so it becomes a feature of the workflow, not a bottleneck.
Ethical Guardian: You are passionate about data privacy (GDPR/NDPR) and believe that responsible data management is a competitive advantage, not just a regulatory chore.

What you will get to do:

1. Strategic Leadership & Framework Design

• Governance Roadmap: Develop and execute a long-term strategy that aligns with Moniepoint’s mission to build the financial OS for emerging markets.
• Policy & Standards: Author and maintain global policies (Privacy, Retention, Naming Conventions) that are clear, actionable, and "Regular Guy" friendly.
• Operating Model: Define our domain-driven structure and clarify data ownership across the company to eliminate ambiguity.

2. Functional Leadership of the Stewardship Team

• Orchestration: Direct the strategic priorities of Business Unit Data Stewards, ensuring they have the tools and training to succeed.
• Community Building: Create a "Data Governance Academy" to onboard, certify, and mentor stewards across the organization.
• KPI Alignment: Set the functional goals that define what "good" looks like for data quality within each business unit.

3. Tech Stack & Automation Ownership

• Platform Strategy: Select and manage our governance platforms (e.g., Atlan, Collibra, or Microsoft Purview), ensuring they integrate seamlessly with our data lake.
• Metamodel Design: Configure tools to link business terms to physical technical assets, creating a transparent data lineage.
• Governance-as-Code: Partner with Data Engineering to automate quality checks and PII masking within the CI/CD pipeline.

4. Risk, Compliance & Culture

• Enterprise DQ Reporting: Build "Data Health Dashboards" for the Executive team to provide visibility into our data reliability.
• Change Management: Lead the cultural shift from "data is IT’s problem" to "data is a strategic business asset."
• Literacy Programs: Develop workshops to empower non-technical staff to read, interpret, and respect data.

Qualifications:

• Experience: 9+ years of leadership experience in Data Governance, Data Engineering, or Data Strategy within a high-growth environment.
• Technical Proficiency: Advanced SQL and Python skills are essential. You should be comfortable auditing a data platform directly and working with APIs for automation.
• Framework Expertise: Deep knowledge of modern data architectures (Data Mesh, Data Vault 2.0) and how to apply governance within them.
• Regulatory Knowledge: Intimate familiarity with NDPR, GDPR, and fintech-specific data regulations.
• Education: A Bachelor degree in Computer Science, Engineering, Mathematics, or a related quantitative field (or equivalent practical experience).

What Success Looks Like

• Initial 6 Months: A defined Data Governance roadmap is approved, and the first "Data Health Dashboard" is live for critical data elements.
• The 1-Year Mark: Every major business unit has a certified Data Steward, and automated lineage is active for our core financial products.
• Culture: Data Governance is no longer viewed as a "blocker" but as the foundation that allows our product teams to build faster and safer.
  

What we can offer you

• Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical panel interview with Department Leads
• Technical take-home assessment
• A behavioral and technical interview with a member of the Executive team
• All interviews stages are Virtual

Who we are:

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role:

The Regional Credit Manager is saddled with the duty of managing a credit portfolio in an assigned geographic region. The Regional Credit Manager is expected to maintain a profitable loan portfolio and manage the field credit network in that region.

The Regional Credit Manager is a data driven and strategic leader that leverages on data to effectively guide his team towards meeting business and financial objectives. You would also be directly involved in managing key accounts in the region to ensure they perform and to eliminate churn.

The Regional Credit Manager must be an expert in credit risk, credit monitoring and credit analysis and should be able to distill this information into the field credit network under his/her management.

Job Responsibilities:

• Oversee and maintain a profitable loan portfolio within the assigned region.
• Drive achievement of loan disbursement targets for the region.
• Monitor portfolio performance and ensure loan defaults remain within acceptable thresholds.
• Supervise and support the regional field network to deliver on growth, profitability, and efficiency objectives.
• Ensure timely execution of all key credit field operations in compliance with internal policies and established SLAs.
• Provide management with strategic insights on regional credit performance, risks, and emerging opportunities.
• Build and maintain strong relationships with the sales network to support lending business expansion.
• Manage key accounts and foster long-term partnerships with major customers.
• Actively track the regional credit portfolio and implement proactive measures to mitigate default risks.
• Coach, train, and mentor the regional credit team to strengthen capacity and performance.
• Identify, recruit, develop, and retain top-performing talent within the regional credit network.
• Undertake other credit-related assignments as delegated by supervisors.

Qualifications and Skills

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field (Master’s degree or MBA is an added advantage).
• Minimum of 7–10 years’ experience in credit risk management, lending operations, or related roles, with at least 3–5 years in a supervisory or regional leadership capacity.
• Strong knowledge of credit analysis, loan underwriting, portfolio management, and collections strategies.
• Proven ability to manage large loan portfolios while maintaining profitability and minimizing default rates.
• Strong understanding of credit risk frameworks, regulatory requirements (CBN guidelines, IFRS 9, etc.), and industry best practices.
• Demonstrated track record in driving loan growth in retail, SME, or agent-based lending models.
• Strong data analysis and reporting skills; proficiency in Excel, credit MIS tools, and other financial systems.
• Excellent leadership and people management skills, with experience in building, mentoring, and retaining high-performing teams.
• Strong stakeholder management abilities, including collaboration with sales, operations, and risk teams.
• Analytical thinker with problem-solving skills and the ability to make sound credit decisions under pressure.
• Strong communication and presentation skills, with the ability to provide actionable insights to senior management.
• High ethical standards, integrity, and sound judgment in credit decision-making.

What to expect in the hiring process

• A preliminary phone call with the recruiter 
• A technical interview with the hiring manager
• A behavioural and technical interview with a member of the Executive team
• All interview stages are virtual

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint Inc. is a financial technology company digitising Africa’s real economy. We build a financial ecosystem for businesses, providing them with all the payment, banking, credit, and business management tools they need to succeed.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data to support our businesses with essential services like credit and overdrafts. We’re here to create financial happiness for everyone, everywhere.

Curious about what makes Moniepoint an incredible place to work?
Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Hardware Engineer ensures that our physical touchpoints—our POS terminals—are reliable, innovative, and always ready to serve our users. You’ll be responsible for the full hardware lifecycle, from designing circuit boards to empowering our repair technicians with the mastery they need to keep our fleet running. You are the link between complex electronics and the everyday business owners who depend on them.

Key Responsibilities

• Design & Innovation: Create electronic hardware circuits and PCB layouts that meet our high standards for performance and reliability.

• Product Mastery: Maintain and update the technical "source of truth" for our designs, including parts lists and bills of materials.

• Empower Others: Develop training and procedures that help our repair technicians work with precision and speed.

• Continuous Improvement: Create and update repair manuals that make complex fixes feel simple.

• Rigorous Testing: Conduct hands-on testing of products and tools, identifying design gaps and recommending modifications to make our hardware even better.

• Strategic Research: Analyse hardware specifications and market trends to determine the feasibility of new designs or modifications.

• Documentation: Keep detailed, accurate records of repair processes and results to help us learn from every issue identified.

• Collaborate: Work closely with technicians and other engineers to ensure our hardware strategy is aligned across the team.

Qualifications

• A degree in Electrical/Electronics Engineering or a related field (or equivalent practical experience).

• 3-5 years experience as a hardware/electronics engineer

• Experience in terminal or electronics repair is a strong advantage.

• Strong analytical skills—you enjoy connecting the dots and solving puzzles.

• Proficiency in Microsoft Office applications for documentation and tracking.

• Excellent attention to detail; you take pride in accuracy and keeping things tidy.

• A proactive, solution-oriented approach—you don't wait for instructions to make things better.

About you

• You're a Problem Solver: You enjoy the "how" and "why" behind hardware and love making things work.

• You're a Teacher: You enjoy sharing your knowledge and helping technicians grow their skills.

• You're Driven by Mastery: You don't settle for "good enough" and are always looking for ways to improve quality and efficiency.

• You're Human: You communicate clearly and treat your teammates with respect, regardless of their role.

What success looks like

• Reliability: Our hardware designs are stable, and POS terminals have high uptime in the field.

• Competency: Repair technicians feel equipped and confident thanks to your training and manuals.

• Efficiency: The time taken to diagnose and repair hardware issues decreases through better documentation and processes.

• Innovation: Your research leads to hardware modifications that directly benefit our business users.

What we can offer you

• Culture: We put our people first. We’ve built a company where all voices are heard and we look out for one another. Above all, we are human.

• Learning: We offer a learning-focused environment with knowledge sharing, training, and regular technical talks.

• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus.

What to expect in the hiring process

• A preliminary phone call with the recruiter.

• An interview with the Hiring Team.

• An interview with a member of our Executive team.

Moniepoint Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

What We Do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary

We are seeking a Site Reliability Engineer (SRE) responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience. The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations to detect and triage service and reliability issues across all environments. Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders.
• Create and maintain meaningful dashboards and alerts. Work with development teams to instrument their code to ensure visibility.
• Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure.
• Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership.
• Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.

Requirements

• Minimum of 3 years of experience supporting enterprise applications as an SRE or similar role with proficiency in writing code in Java, Go or Python
• Good understanding of distributed systems concepts, microservices architecture and software design patterns.
• Hands-on experience with Kubernetes. You have managed applications on a major cloud provider (GCP, AWS, or Azure), and can troubleshoot common container issues.
• Experience setting up dashboards in Grafana and using APM tools like Datadog, New Relic, Signoz.You have a  Solid understanding of metrics, logs, and traces.
• Proficiency in SQL (e.g., PostgreSQL, MySQL). Ability to write complex queries to debug data issues and a basic understanding of database performance.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

What We Do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary

We are seeking an experienced SRE to engineer the reliability of our highly distributed platform. You will combine deep knowledge of distributed systems with strong coding skills to define SLOs, lead incident response, and build automation and self-healing mechanisms into our systems. You will balance immediate operational stability with long-term strategic engineering to ensure our services scale linearly with our hyper-growth.

Responsibilities

• Participate in on-call rotations as the primary technical lead. Act as the Incident Commander during major severity incidents: initiating war rooms, coordinating cross-functional teams, and providing clear status updates.
  
  
• Instrument code to expose high-cardinality metrics and distributed traces. Collaboratively define, measure, and defend Service Level Objectives (SLOs) and Error Budgets with product owners.
  
  
• Write high-quality, production-ready code (in Java, Go, or Python) to build internal tooling, automation platforms, and self-healing mechanisms that eliminate manual operator intervention.
  
  
• Partner with Product Engineering teams during the design phase to ensure new services are built with reliability, scalability, and observability patterns (circuit breakers, rate limiting, backpressure, fallback strategies) from day one.
  
  
• Analyze system performance and traffic patterns to model future capacity needs. Conduct load testing and chaos engineering experiments to verify system resilience under failure conditions.
  .

Requirements

• Minimum of 4 years of experience in SRE or Backend Engineering with a strong ability to write clean, performant, and tested code in Java, Go, Rust, or Python.
  
  
• Deep understanding of distributed systems architecture and design patterns. You possess a strong command of microservices fundamentals, event-driven architectures, and the underlying principles required to build systems that scale.
  
  
• Extensive experience with Google Cloud Platform (GCP) or similar cloud providers (AWS/Azure). You are proficient in running production workloads on Kubernetes (GKE/EKS) and troubleshooting cluster/infrastructure issues.
  
  
• Experience designing observability strategies using OpenTelemetry, Prometheus, New Relic, Datadog, or SigNoz to improve system visibility.
  
  
• Familiarity with operating and tuning production data stores (e.g., PostgreSQL, MySQL) and streaming platforms (e.g., Kafka, RabbitMQ) in a high-throughput environment.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

The Head of Recovery is a strategic leadership role responsible for architecting and executing Moniepoint’s debt recovery framework. As a qualified legal professional, you will ensure minimal credit losses by optimizing the recovery unit’s efficiency through a blend of rigorous legal strategy and operational excellence.

In this capacity, you will develop and implement comprehensive recovery strategies, design the organizational structure of the recovery unit, and recruit high-caliber talent. Your deep legal expertise in debt litigation and asset recovery will be vital in navigating complex delinquency cases. You will leverage a data-driven approach to evaluate the efficacy of recovery tactics and personnel performance.

What you’ll get to do

• Develop and execute recovery strategies to reduce non-performing loans and bad debt provisions.
• Act as the primary legal strategist for the recovery department, ensuring all actions comply with financial regulations and debt collection laws.
• Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite the resolution of non-performing loans (NPLs).
• Design the recovery organisation and supervise the hiring process for recovery talent
• Optimise the effectiveness of the recovery team by setting clear objectives and key performance indicators (KPIs).
• Continuously provide training to the recovery network in alignment with established recovery strategies and industry best practices.
• Report on recovery performance and provide insights to senior management.
• Collaborate with internal departments such as credit, legal, risk, and finance to align recovery efforts.

Qualifications

• Bachelor’s degree in Law (LLB)
• Minimum 7 years of experience in debt recovery/litigation in Nigeria
• Strong knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria.
• At least 7 years of experience in credit recovery
• Strong network of legal and law enforcement contacts across the country
• Proven experience in leading a recovery team and managing high-value non-performing loans
• Proven experience in handling recovery in each of the 6 geo-political zones in Nigeria
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong analytical skills and ability to interpret financial data

Relevant Skills

• Loan Recovery
• Credit risk management
• Data analytics and statistics 
• Negotiation and Conflict Resolution
• People Management
• Performance Management
• Training and People Development

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with one of our credit business leads
• A behavioral and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary
We are seeking an SRE Team Lead to guide a squad of site reliability engineers responsible for the reliability of our highly distributed financial platform.You will be designing high-level reliability architecture, while also mentoring engineers, defining the technical roadmap, and driving the culture of Site Reliability Engineering within a team. You will balance strategic leadership with deep technical work to ensure our systems and our people can scale linearly with our hyper-growth.

Responsibilities

• Set the technical direction for the SRE team. Architect self-healing systems, define reliability standards (Production Readiness Reviews), and drive the adoption of observability as Code and automation best practices.
  
  
• Define and enforce the end-to-end standard for system visibility. You will guide teams to deeply instrument their code (logging, tracing, metrics) and govern the monitoring ecosystem to ensure alerts are actionable, strictly minimizing noise (alert fatigue) while maximizing our ability to detect and resolve issues proactively.
  
  
• Lead, mentor, and grow a team of Senior and Associate SREs. Conduct code reviews, facilitate technical workshops and foster a culture of engineering excellence.
  
  
• Act as the ultimate escalation point for major incidents. Beyond firefighting, you will refine the Incident management process, ensuring the process is efficient and that RCAs lead to actionable engineering fixes.
  
  
•  Partner with Engineering Managers and Product Leads to define Service Level Objectives (SLOs) that align with business goals. 

Requirements

• Minimum of 5 years of experience in SRE or Backend Engineering, with at least 2 years in a Lead or Senior/Staff role mentoring others.
  
  
• Expert-level proficiency in Java, Go, Rust, or Python. You set the standard for code quality within the team.
  
  
• Mastery of distributed systems patterns. You can design scalable architectures, debug complex microservices interactions, and explain architectural trade-offs to stakeholders.
  
  
• Deep expertise with Google Cloud Platform (GCP) or AWS.  You have extensive experience running Kubernetes (GKE) at scale and troubleshooting deep infrastructure issues.
  
  
• Proven experience defining observability strategies for large teams. You have deep expertise in architecting the complete telemetry stack: from custom instrumentation to monitoring and actionable alerting.
  
  
• Strong communication skills with the ability to de-escalate high-pressure war rooms with calm authority.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

At Moniepoint, product management blends entrepreneurial drive, deep customer insight, and modern technology to solve the toughest problems in the service of powering the financial ambitions of millions across Africa.

Over the years, our product craft - the operating system for how products are envisioned, built, launched, and run - has been shaped and refined by the core practices of leading tech companies, while staying true to the unique DNA that has made Moniepoint one of Africa’s fastest-growing companies. 

At the core of this craft are our Product Managers: outcome-driven builders who live and breathe the realities, challenges, and dreams of our customers. They thrive in complex, fast-moving environments and partner deeply with engineering, design, and cross-functional teams to build products grounded in simplicity, trust, and delight from day one. They challenge the status quo - wherever it originates - and hold a high bar for product quality and execution excellence, starting with themselves.

What you’ll do

• Own and drive outcomes anchored in metrics and aligned with company OKRs.
• Know your domain in depth: business, product, operations, customers, market, competitors, and risk/regulation.
• Maintain a roadmap that balances near- and long-term priorities, and the right mix of growth levers, technical investments, and risk/regulatory requirements.
• Leverage ongoing customer discovery, product analytics, and a range of experimentation techniques to validate assumptions and refine product direction and priorities.
• Break down ambiguous, complex problems into clear proposals, actionable plans, and structured tradeoff scenarios and recommendations.
• Pairs business acumen with a strong product, design, and technical mindset - ideally with true fluency in technical concepts, even without an engineering degree.
• Dive beyond dashboards and interrogate the data directly. Build your own queries and analyses to validate hypotheses, stress-test intuition, and monitor early product signals.
• Own the product’s written backbone: from one-pagers and PRDs to GTM plans, release scopes, and user stories.
• Cultivate relationships with customers, teams, stakeholders, and leaders to ensure product direction is clearly communicated, aligned, and grounded in real-world context.
• Hold a high bar for ownership, decision-making rigor, product quality, and execution excellence across teams and key partners.

What you need to succeed

• Bachelor’s degree (strong preference for candidates with degrees in a technical field)
• 8+ years of relevant experience in technology companies, including 5+ years owning and driving products end-to-end as a Product Manager.
• Track record of driving measurable outcomes tied to OKRs, shaping product direction, and converting complexity and ambiguity into high-value opportunities.
• Deep customer empathy and the ability to synthesize qualitative and quantitative insights to build products that truly delight users.
• Known for driving product velocity while upholding high standards of execution excellence, product quality, and risk mitigation.
• Strong analytical skills across metric design and monitoring, funnel analysis, and evidence-based prioritization. Hands-on SQL experience is highly desirable.
• Technical fluency to dive deep into system architecture, APIs, data flows, and tradeoff discussions with engineers.
• Exceptional communication skills, both written and verbal, especially in executive-level and cross-functional settings.
• High autonomy, sound judgment, resilience, and ability to thrive in a fast-paced, high-stakes environment.

What sets you apart

• Domain experience (where applicable- to be advised on a case-by-case basis).
• Experience building, launching, and scaling fintech products.
• Experience building products from zero-to-one or shaping entirely new product lines.

What you’ll get

• Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• Application Review: Initial evaluation of your background, product experience, and evidence of solving problems and driving outcomes.
• Preliminary phone call with recruiter: Discuss your background, motivations, and the context and scope of the role.
• Interview with the Hiring Manager: Assess your experience building products, including relevant domain context where applicable.
• Interview with a Senior Business Leader: Assess how you think and act as a product and business operator in complex real-world scenarios.
• Interview with the CPO (or Senior Product Leader): Assess your product management craft through past experiences and practical scenarios.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

About the role

Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 

We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What You'll Be Doing

• Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
• Design scalable architecture and implement performant backend services using Java and Spring Boot.
• Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
• Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
• Continuously improve system performance and developer experience through automation and refactoring.
• Debug complex issues across the stack and proactively identify opportunities for technical improvement.
• Participate in code reviews, architecture discussions, and share best practices with the team.
• Document technical decisions, systems, and processes for future team reference and transparency.

What We're Looking For

• BS/MS in Computer Science, Engineering, or a related technical field.
• At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
• Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
• Experience building and scaling web services, APIs, and distributed systems.
• Familiarity with Agile development methodologies and CI/CD pipelines.
• Proficient with relational databases and ORM frameworks (e.g., Hibernate).
• Exposure to frontend frameworks like AngularJS or React is a plus.
• Strong debugging skills and a methodical approach to problem-solving.
• Excellent communication skills and a team-first attitude.

Our Tech Stack

As part of our engineering team, you’ll work with modern technologies and tools that enable us to build scalable, reliable, and high-performing systems. Some of the technologies you’ll be hands-on with include

• Java (latest versions): Powering our core backend systems with a focus on performance and maintainability.
• Spring & Spring Boot: Building modular, production-grade microservices with robust dependency management.
• Docker & Kubernetes: Containerized deployments and orchestration for consistent, scalable environments across dev, staging, and production.
• PostgreSQL & DynamoDB: A combination of relational and NoSQL databases to handle structured data and dynamic scaling needs.
• Elasticsearch: For fast, flexible full-text search and analytics across large datasets.
• AWS Cloud Infrastructure: Deploying and managing microservices using a cloud-native architecture that supports global scalability.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave plus other benefits.

What to expect in the hiring process

Our interview process is designed to be thoughtful, transparent, and candidate-friendly, allowing you to showcase your strengths while getting to know us better:

• Initial Conversation: A brief introductory call with our recruiter to learn more about your background, career goals, and to share insights about the role and our team.
• Technical Assessment: A practical, take-home coding exercise that reflects real-world challenges. You'll have ample time to complete this in your own environment
• Deep Dive Technical Interview: A focused session with our Engineering Team, where we'll explore system design, architecture, and problem-solving approaches.
• Final Interview: A combined technical and behavioural conversation with a member of our Executive Team, aimed at understanding your alignment with our values, vision, and culture

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role:

As a Senior Product Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.

What you’ll do

• Define and execute design strategies that align with business objectives and user needs.
• Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
• Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
• Partner closely with product managers and engineers to ensure seamless implementation of designs.
• Design scalable UI components and contribute to our evolving design system.
• Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
• Create and refine micro-interactions and motion elements to improve user engagement and usability.
• Use data-driven insights to continuously improve the user experience and optimise for business impact.
• Mentor and guide junior designers, fostering a culture of excellence and innovation.
• Stay ahead of fintech trends and best practices to drive product innovation.

What you need to succeed

• 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
• Mastery of visual design, typography, grids, layout, and colour theory.
• Expertise in interaction design, information architecture, and user flows.
• Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
• Strong knowledge of behavioural psychology and how it influences user decision-making.
• Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
• Ability to synthesise qualitative and quantitative insights into impactful design decisions.
• Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
• Proficiency in atomic design principles and building scalable UI frameworks.
• Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
• Experience mentoring and guiding junior designers.
• Ability to articulate design rationale and influence stakeholders across teams.
• Comfortable working in agile, fast-paced product teams.
• Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
• Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.

What you’ll get

• A leadership role in shaping the future of fintech - your work will impact millions of users.
• Career growth opportunities.
• A culture of experimentation - we encourage innovative thinking and rapid iteration.
• Competitive compensation and benefits.
• Remote-friendly work culture, with access to learning resources.
  
  

What to expect in the hiring process

• Application & portfolio review: we look for strong UX case studies that showcase process, research, impact, and leadership.
• Preliminary phone call with the recruiter: a brief conversation to discuss your background, interests, and expectations.
• Interview with a design team member: a discussion about your experience, approach to design, alignment with our mission, and a portfolio walkthrough.
• Design Challenge: an advanced exercise to assess problem-solving, UX/UI craft, and strategic thinking.
• Final executive conversation: a discussion with senior leadership about your ability to think strategically, collaborate across teams, and drive business and user impact through design.

How to apply:

Submit your resume and portfolio showcasing your best work - preferably with fintech or SaaS-related projects. Your portfolio should clearly demonstrate impact, including measurable improvements in user experience, business metrics, or engagement. We want to see end-to-end product thinking, including research, wireframes, prototypes, and final execution.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

About the role

Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 

We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What You'll Be Doing

• Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
• Design scalable architecture and implement performant backend services using Java and Spring Boot.
• Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
• Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
• Continuously improve system performance and developer experience through automation and refactoring.
• Debug complex issues across the stack and proactively identify opportunities for technical improvement.
• Participate in code reviews, architecture discussions, and share best practices with the team.
• Document technical decisions, systems, and processes for future team reference and transparency.

What We're Looking For

• BS/MS in Computer Science, Engineering, or a related technical field.
• At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
• Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
• Experience building and scaling web services, APIs, and distributed systems.
• Familiarity with Agile development methodologies and CI/CD pipelines.
• Proficient with relational databases and ORM frameworks (e.g., Hibernate).
• Exposure to frontend frameworks like AngularJS or React is a plus.
• Strong debugging skills and a methodical approach to problem-solving.
• Excellent communication skills and a team-first attitude.

Our Tech Stack

As part of our engineering team, you’ll work with modern technologies and tools that enable us to build scalable, reliable, and high-performing systems. Some of the technologies you’ll be hands-on with include

• Java (latest versions): Powering our core backend systems with a focus on performance and maintainability.
• Spring & Spring Boot: Building modular, production-grade microservices with robust dependency management.
• Docker & Kubernetes: Containerized deployments and orchestration for consistent, scalable environments across dev, staging, and production.
• PostgreSQL & DynamoDB: A combination of relational and NoSQL databases to handle structured data and dynamic scaling needs.
• Elasticsearch: For fast, flexible full-text search and analytics across large datasets.
• AWS Cloud Infrastructure: Deploying and managing microservices using a cloud-native architecture that supports global scalability.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave plus other benefits.

What to expect in the hiring process

Our interview process is designed to be thoughtful, transparent, and candidate-friendly, allowing you to showcase your strengths while getting to know us better:

• Initial Conversation: A brief introductory call with our recruiter to learn more about your background, career goals, and to share insights about the role and our team.
• Technical Assessment: A practical, take-home coding exercise that reflects real-world challenges. You'll have ample time to complete this in your own environment
• Deep Dive Technical Interview: A focused session with our Engineering Team, where we'll explore system design, architecture, and problem-solving approaches.
• Final Interview: A combined technical and behavioural conversation with a member of our Executive Team, aimed at understanding your alignment with our values, vision, and culture

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role:

As a Senior User Experience Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.

What you’ll do

• Define and execute design strategies that align with business objectives and user needs.
• Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
• Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
• Partner closely with product managers and engineers to ensure seamless implementation of designs.
• Design scalable UI components and contribute to our evolving design system.
• Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
• Create and refine micro-interactions and motion elements to improve user engagement and usability.
• Use data-driven insights to continuously improve the user experience and optimise for business impact.
• Mentor and guide junior designers, fostering a culture of excellence and innovation.
• Stay ahead of fintech trends and best practices to drive product innovation.

What you need to succeed

• 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
• Mastery of visual design, typography, grids, layout, and colour theory.
• Expertise in interaction design, information architecture, and user flows.
• Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
• Strong knowledge of behavioural psychology and how it influences user decision-making.
• Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
• Ability to synthesise qualitative and quantitative insights into impactful design decisions.
• Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
• Proficiency in atomic design principles and building scalable UI frameworks.
• Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
• Experience mentoring and guiding junior designers.
• Ability to articulate design rationale and influence stakeholders across teams.
• Comfortable working in agile, fast-paced product teams.
• Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
• Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.

What you’ll get

• A leadership role in shaping the future of fintech - your work will impact millions of users.
• Career growth opportunities.
• A culture of experimentation - we encourage innovative thinking and rapid iteration.
• Competitive compensation and benefits.
• Remote-friendly work culture, with access to learning resources.
  
  

What to expect in the hiring process

• Application & portfolio review: we look for strong UX case studies that showcase process, research, impact, and leadership.
• Preliminary phone call with the recruiter: a brief conversation to discuss your background, interests, and expectations.
• Interview with a design team member: a discussion about your experience, approach to design, alignment with our mission, and a portfolio walkthrough.
• Design Challenge: an advanced exercise to assess problem-solving, UX/UI craft, and strategic thinking.
• Final executive conversation: a discussion with senior leadership about your ability to think strategically, collaborate across teams, and drive business and user impact through design.

How to apply:

Submit your resume and portfolio showcasing your best work - preferably with fintech or SaaS-related projects. Your portfolio should clearly demonstrate impact, including measurable improvements in user experience, business metrics, or engagement. We want to see end-to-end product thinking, including research, wireframes, prototypes, and final execution.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

About the role

Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 

We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What You'll Be Doing

• Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
• Design scalable architecture and implement performant backend services using Java and Spring Boot.
• Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
• Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
• Continuously improve system performance and developer experience through automation and refactoring.
• Debug complex issues across the stack and proactively identify opportunities for technical improvement.
• Participate in code reviews, architecture discussions, and share best practices with the team.
• Document technical decisions, systems, and processes for future team reference and transparency.

What We're Looking For

• BS/MS in Computer Science, Engineering, or a related technical field.
• At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
• Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
• Experience building and scaling web services, APIs, and distributed systems.
• Familiarity with Agile development methodologies and CI/CD pipelines.
• Proficient with relational databases and ORM frameworks (e.g., Hibernate).
• Exposure to frontend frameworks like AngularJS or React is a plus.
• Strong debugging skills and a methodical approach to problem-solving.
• Excellent communication skills and a team-first attitude.

Our Tech Stack

As part of our engineering team, you’ll work with modern technologies and tools that enable us to build scalable, reliable, and high-performing systems. Some of the technologies you’ll be hands-on with include

• Java (latest versions): Powering our core backend systems with a focus on performance and maintainability.
• Spring & Spring Boot: Building modular, production-grade microservices with robust dependency management.
• Docker & Kubernetes: Containerized deployments and orchestration for consistent, scalable environments across dev, staging, and production.
• PostgreSQL & DynamoDB: A combination of relational and NoSQL databases to handle structured data and dynamic scaling needs.
• Elasticsearch: For fast, flexible full-text search and analytics across large datasets.
• AWS Cloud Infrastructure: Deploying and managing microservices using a cloud-native architecture that supports global scalability.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave plus other benefits.

What to expect in the hiring process

Our interview process is designed to be thoughtful, transparent, and candidate-friendly, allowing you to showcase your strengths while getting to know us better:

• Initial Conversation: A brief introductory call with our recruiter to learn more about your background, career goals, and to share insights about the role and our team.
• Technical Assessment: A practical, take-home coding exercise that reflects real-world challenges. You'll have ample time to complete this in your own environment
• Deep Dive Technical Interview: A focused session with our Engineering Team, where we'll explore system design, architecture, and problem-solving approaches.
• Final Interview: A combined technical and behavioural conversation with a member of our Executive Team, aimed at understanding your alignment with our values, vision, and culture

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role:

As a Senior UX/UI Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.

What you’ll do

• Define and execute design strategies that align with business objectives and user needs.
• Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
• Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
• Partner closely with product managers and engineers to ensure seamless implementation of designs.
• Design scalable UI components and contribute to our evolving design system.
• Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
• Create and refine micro-interactions and motion elements to improve user engagement and usability.
• Use data-driven insights to continuously improve the user experience and optimise for business impact.
• Mentor and guide junior designers, fostering a culture of excellence and innovation.
• Stay ahead of fintech trends and best practices to drive product innovation.

What you need to succeed

• 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
• Mastery of visual design, typography, grids, layout, and colour theory.
• Expertise in interaction design, information architecture, and user flows.
• Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
• Strong knowledge of behavioural psychology and how it influences user decision-making.
• Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
• Ability to synthesise qualitative and quantitative insights into impactful design decisions.
• Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
• Proficiency in atomic design principles and building scalable UI frameworks.
• Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
• Experience mentoring and guiding junior designers.
• Ability to articulate design rationale and influence stakeholders across teams.
• Comfortable working in agile, fast-paced product teams.
• Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
• Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.

What you’ll get

• A leadership role in shaping the future of fintech - your work will impact millions of users.
• Career growth opportunities.
• A culture of experimentation - we encourage innovative thinking and rapid iteration.
• Competitive compensation and benefits.
• Remote-friendly work culture, with access to learning resources.
  
  

What to expect in the hiring process

• Application & portfolio review: we look for strong UX case studies that showcase process, research, impact, and leadership.
• Preliminary phone call with the recruiter: a brief conversation to discuss your background, interests, and expectations.
• Interview with a design team member: a discussion about your experience, approach to design, alignment with our mission, and a portfolio walkthrough.
• Design Challenge: an advanced exercise to assess problem-solving, UX/UI craft, and strategic thinking.
• Final executive conversation: a discussion with senior leadership about your ability to think strategically, collaborate across teams, and drive business and user impact through design.

How to apply:

Submit your resume and portfolio showcasing your best work - preferably with fintech or SaaS-related projects. Your portfolio should clearly demonstrate impact, including measurable improvements in user experience, business metrics, or engagement. We want to see end-to-end product thinking, including research, wireframes, prototypes, and final execution.