Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one! 

What is the role?  

Monday-Thursday, 8 hours daily and Friday, 6 hours daily with some customer site work required.  

Based on-site in Glenfield and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided. 

• Must be a NZ Citizen or hold permanent residency  

• Must have a NZ Driver's License (Full or Restricted)  

Responsibilities: 

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) 

• Diagnose and troubleshoot technical issues reported by clients. 

• Document and track client issues using a ticketing system.  

• Escalate unresolved issues to appropriate teams and follow up until resolution. 

• Stay up to date with product knowledge and industry trends to provide accurate and timely support. 

Please note that this is a general description.  

Desirable:  

• Practical technical knowledge in supporting and implementing:  
  - Windows 11 
  - Windows Server 2022 
  - Azure Active Directory   
  - Firewalls (FortiGate) 
  - Switching (Ruckus, HP, Allied Telesis) 
  - Wireless (Ruckus, Aruba/HP, Aerohive) 
  - Printers/Copiers 

What we offer 

• A friendly team environment with a strong technical support network.  

• Opportunity to work with the IT industry's latest technologies. 

• Internal career growth for high performers and IT super-stars. 

• An opportunity to earn while you learn.  

What is the role 

Entry Level Support Engineer (Potential future opportunity)

Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly

Based on our client site and working within the education sector you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. 

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system. 
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Desirable: 

• Practical technical knowledge in supporting and implementing: 
  - Windows 11
  - Windows Server 2022
  - Azure Active Directory  
  - Firewalls (FortiGate)
  - Switching (Ruckus, HP, Allied Telesis)
  - Wireless (Ruckus, Aruba/HP, Aerohive)
  - Printers/Copiers

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities

Note: Applicants will be contacted once a role becomes available in their stated location or if they have indicated a willingness to relocate to an area where the position will be hiring.

What is the role  

Mon-Fri, 38 hours a week reporting to our Erina office.  

We are seeking a Senior Engineer to support and maintain client IT environments.  

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. 

Key responsibilities of the role include but may not be limited to the following: 

• Provide remote and onsite IT support for client environments 

• Troubleshoot, repair, configure, and upgrade hardware, networks, and systems 

• Work with clients to gather requirements and recommend technology solutions 

• Support projects including migrations, upgrades, and infrastructure changes 

• Create and maintain technical documentation and designs 

• Monitor systems, manage incidents, and ensure standards compliance 

• Liaise with vendors and provide pre‑sales technical support’ 

• Act as an escalation point and mentor junior team members 

• Continuously improve, automate, and document technical processes 

Who are we looking for 

This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.  

In addition to a confident and professional manner, the role requires solid technical expertise including: 

• 5+ years’ experience working in a Senior Engineer role 

• Proven ability to consistently meet SLAs, utilization targets, and performance measures  

• Tertiary qualification in a relevant field with mid‑to‑high level industry certifications  

• Strong experience designing, implementing, and troubleshooting modern IT solutions  

• Demonstrated success delivering multiple projects end to end  

• Solid background in enterprise networking, security appliances, and SD‑WAN  

• Hands‑on experience with routing and switching (BGP, OSPF, VRRP)  

• Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud  

• Good understanding of TCP/IP, IT security, and multi‑server environments  

• Clear, accurate documentation and communication skills  

• Natural leadership qualities with the ability to mentor and collaborate  

• Client‑focused, organized, and able to perform under pressure  

• Strong problem‑solving skills and a genuine desire to learn and share knowledge 

What we offer 

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks  

• Comprehensive Employer Assistance Program 

• Bonuses and incentives for upskilling  

• Referral bonus 

#LI-KA1

What is the role  

Mon-Fri, 38 hours a week reporting to our Erina office.  

We are seeking a Systems Engineer to support and maintain client IT environments.  

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. 

Key responsibilities of the role include but may not be limited to the following: 

• Provide remote and onsite IT support to clients 
• Troubleshoot and fix hardware, network, and system issues 
• Maintain, configure, upgrade, and repair IT equipment 
• Ensure systems are secure, stable, and performing well 
• Respond to incidents and resolve issues within SLA targets 
• Act as an escalation point and assist junior team members 
• Work with clients and vendors to resolve technical issues 
• Recommend suitable technologies and IT solutions 
• Create and update technical designs and documentation 
• Monitor system logs and manage incidents 
• Improve and automate technical processes where possible 
• Keep technical skills up to date through training 
• Participate in on‑call support and complete required documentation 

Who are we looking for 

This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.  

In addition to a confident and professional manner, the role requires solid technical expertise including: 

• 3+ years’ experience working in a Systems Engineer role
• A results‑driven Systems Engineer who consistently meets SLAs and performance targets 
• Tertiary qualified with relevant industry certifications (e.g. Microsoft, Cisco, Fortinet, VMware, Sophos) 
• Strong hands‑on experience with infrastructure, networks, security, and cloud technologies 
• Proven ability to deliver small‑to‑medium projects such as migrations and upgrades 
• Solid knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, TCP/IP, and IT security 
• Confident managing networks, security appliances, VPNs, routing and switching 
• Clear communicator with strong documentation skills 
• Client‑focused team player who can problem‑solve and work under pressure 
• Proactive learner with a willingness to share knowledge and grow professionally 

What we offer 

• A friendly team environment with a strong technical support network 
• Broad range of options for training and developing your IT skills 
• Opportunity to work with the IT industry's latest technologies 
• Internal career growth for high performers and IT super-stars 
• Cost price on products from our suppliers 
• Lunches and snacks  
• Comprehensive Employer Assistance Program 
• Bonuses and incentives for upskilling  
• Referral bonus 

#LI-KA1

The Role:

It’s an exciting time for Ping Identity in New Zealand. Off the back of recent growth you will be the first Sales Engineer on the ground further accelerating adoption of Ping Identity solutions in the country. With the support of an exceptional  Sales Engineering team in Australia and Singapore, you will shape the face of this role.

This role offers the chance to showcase your technical and consultative skills, engaging with stakeholders of various roles and levels to understand and meet their technical requirements with cutting-edge solutions. Your expertise in Identity and Access Management (IAM) technologies will be key in delivering impactful solutions that align with customer business goals.

You will also be instrumental in strengthening partner relationships across ANZ. You will work alongside a highly effective partner team on engaging and interactive customer oriented meetings, demonstrations, and proofs of concept that articulate the business and technical value customers will receive from a Ping Identity solution. You will be an active member of a team that empowers personal, team, and partner success.  This role will be a key contributor to our overall sales and business development strategy as we look to continue maturing our partner network that will ensure sustained growth across the region as well as seeking to build out our partner capability in a number of other developing markets.

Responsibilities:

• Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.
• Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams.
• Establish enduring relationships with customers and become their trusted advisor
• Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase 
• Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team
• Leading customer-facing meetings, both through videoconferencing and in-person to, deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events
• Provide insightful feedback on product enhancements and customer needs to product owners.
• Mentoring, both formally and informally, junior team members
• Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization
• Foster close relationships with delivery partners to support the technical sales relationship and build a mutual beneficial plan of success for delivering Ping Identity solutions.
• Support partner teams to understand and deliver enablement to drive and business goals
• Provide pre-sales technical guidance to partners, i.e., product demonstrations, proof of concept for proposed solutions, and/or technical workshops
• Able to travel 15% to 40% as needed

Required Skills & Qualifications:

• Bachelor’s degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training
• Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM as well as experience with REST interfaces
• Deep knowledge of technologies that underly identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC
• Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java.
• Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts
• Strong communication and customer service skills.
• Adept at linking technical capabilities to customer needs.
• Ability to work with a high level of self-direction and/or collaboratively with team and customers
• Knowledge of a subset of the following IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow / 
• Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.
• Familiarity with infrastructure, networking technologies, and cloud service providers.

Ideal Candidate Skills:

• Installation and/or configuration of one or more IAM technologies from Ping, Okta, Auth0, Sailpoint, CA, Oracle or similar
• Experience with several types of web applications servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat
• Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, and Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform)
• Successful delivery of a SaaS-based IAM solution
• Experience in Ping multi-tenant SaaS solutions: PingOne SSO, PingID, PingOne MFA, PingOne Verify, PingOne Protect, PingOne Authorize, and DaVinci