About SchoolMint:

SchoolMint is a leading provider of Strategic Enrollment Management solutions for K-12 schools and districts, helping educators build brighter, more sustainable futures. Our award-winning SaaS solutions empower schools—both district and charter—to attract, enroll, and retain students effectively. SchoolMint’s mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service.

Role Overview:

SchoolMint is actively looking for a Customer Success Manager to join our Customer Success team. The role will report to the Manager, Customer Success.

The Customer Success Manager will join the Customer Success team in executing SchoolMint’s Customer Success and Partnership Development strategies in order to meet customer needs, increase customer usage of and capacity in SchoolMint’s SEM products, ensure high rates of gross and net customer renewal (>95%, or as specifically set by management from time-to-time) for both managed and pooled portfolio assignments, drive customer referrals, and grow SchoolMint’s market share. 

Key Responsibilities:

• Manage and deepen relationships with a portfolio of K-12 customers, drive renewals, reduce churn, and increase customer satisfaction
• Oversee and support customer needs within a pooled model, ensuring equitable distribution of work and consistent service delivery across the team.
• Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback
• Proactively understand customers’ needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings
• Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and assist customers to successfully reach each milestone
• Support annual critical milestones from updating applications to refining processes to working with internal data and technical resources to update student data.
• Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria
• Facilitate internal QBRs to proactively mitigate risk and identify upsell/cross-sell opportunities
• Drive new business growth through advocacy and referrals
• Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
• Create, own, and execute key stakeholder trainings through product knowledge
• Collect and manage product feedback from customers to share with our product team and participate in conversations advocating for an improved customer experience
• Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
• Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success
• Collaborate with peers on best practice sharing and solutions
• Travel possibly required up to 25%

About You:

• 2-3 years of experience in account management or CX roles at SaaS technology companies
• Passion for improving education
• Strong communication, presentation, and negotiation skills, with the ability to inspire others
• Analytical and process-oriented mindset
• Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
• Self-driven, persistent, and assertive
• Enthusiastic lifelong learner
• Strong empathy for customers and passion for revenue and growth
• Excellent organizational and time management skills
• Technical aptitude with a solid understanding of technology and how a product works

Even Better:

• Associate Project Manager, PMP®, or similar certification
• Prior experience with Strategic Enrollment Management (SEM) and/or SchoolMint Products is a significant plus
• Bachelor's degree
• Subject matter expertise in education technology
• Salesforce, Planhat, and/or similar CRM and Customer Success platform experience
• Significant fluency in Spanish (read, write, speak) or other languages is a plus!
  
  

 Why SchoolMint?

Join a supportive, mission-driven company that values growth, collaboration, and innovation. Here’s what you’ll enjoy as part of the SchoolMint team:

• Comprehensive Health Benefits: Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
• Generous PTO: Paid Time Off, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Day, and Winter Recess.
• 401(K): Including employer contribution after a 90-day waiting period.
• Professional Development: Educational Assistance Program, industry conference access, and internal training resources.
• Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.

Field-Based | Uncapped Commission

On-Target Earnings:

• Year 1: $85,000-$95,000
• Year 2: $100,000–$115,000

About this Outside Sales Role

Join Hibu as an Outside Sales Representative and take charge of a territory where you’ll spend your days meeting local business owners, building meaningful relationships, and delivering high‑impact digital marketing solutions. This is a true hunter role, complete with a protected territory, uncapped commission potential, and ongoing residuals that reward your long‑term success.

Outside Sales Responsibilities

• Prospect and cold call small business owners within a protected territory
• Travel daily within your territory and meet business owners face to face
• Conduct needs-based consultations and deliver customized digital marketing solutions
• Sell a full suite of products including:
• Websites
• Search Engine Marketing (SEM / PPC)
• Search Engine Optimization (SEO)
• Social Media Advertising
• Display Advertising
• Reviews & Reputation Management
• Deliver virtual and in-person sales presentations
• Build and manage your own book of business with recurring residual commissions
• Maintain long-term client relationships through proactive account management
• Track activity and pipeline using CRM tools

What We’re Looking For

• 1+ years of experience in B2B, outside, or field sales (preferred but not required)
• Coachable, resilient, and goal-oriented
• Excellent communication and presentation skills
• Strong prospecting and cold-calling ability
• Consultative selling mindset
• Ability to work independently in a territory-based role

What We Offer

• Base salary plus uncapped commission and monthly bonuses
• Expense allowance and mileage reimbursement
• Comprehensive benefits - medical, dental, vision, 401K with company match, paid time off, and more!
• Hybrid work model (home office and field)
• Structured training program: 3 weeks classroom and 9 weeks field training
• Clear career paths in sales leadership and account management
• President’s Club incentives and recognition programs

Why Hibu

• Selling Power’s Best Companies to Sell For (8 consecutive years)
• Partnered with Google, Amazon, Meta, Microsoft, and Instagram
• Community-focused, people-first culture
• Proven training and promotion track record
• Strong work-life balance for a field sales role

Apply today to start building a high-income sales career with real growth potential.

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ABOUT THE FIRM
Secretariat professionals are trusted in the highest-stakes legal, risk, and regulatory matters around the world.

When you join Secretariat, you become part of a rapidly growing elite team of bright minds and passionate problem-solvers. Your skills and expertise will be utilized on day one – working with the world’s most renowned law firms, leading corporations, and influential institutions to answer complex questions that shape critical financial, economic, and strategic business decisions.

Our globally integrated teams are united by the ambition, energy, and commitment they bring to every challenge. We inspire and empower an open, collaborative culture that embraces ongoing professional development, recognition, diversity, and – most importantly – you.

Make your impact at Secretariat.

ABOUT OUR ENGINEERING SCIENCES TEAM

As part of our expanding Global Engineering and Scientific consulting team, you will work at the forefront of today’s most complex engineering challenges. You will be engaged in analyzing failures of a myriad of products from a variety of industries, but with a heavy focus on large industrial facilities like power plants, Oil & Gas facilities, chemical processing plants, construction, and similar. Outside of that work, you will be engaged in automotive, consumer products, consumer electronics, and medical devices.

Secretariat leverages our diverse technical expertise and industry knowledge of a variety of structures and products to provide clients with world-class value to identify solutions that drive performance and safety.
Secretariat is a diversified international expert services firm with more than 500 professionals in 20+ cities around the globe. Furthermore, Secretariat was recently ranked as the #1 firm in Global Arbitration Review’s prestigious GAR 100 Expert Witness Firms’ Power Index, and more than 90% of Secretariat’s leading experts are recognized as leading experts in their field by the independent Lexology rankings.

RESPONSIBILITIES  

Exceptional analytical skills, problem solving, communication skills, and creativity are the foundation for successful professionals at Secretariat.

Conducting hands-on failure analysis investigations
Planning and executing laboratory tests
Conducting field inspections
Communicate with clients, and counsel
Assist with the preparation of critique reports examining the conclusions of other experts
Assist with the preparation of technical reports
Develop positive relationships with colleagues, peers and clients
Prepare for and attend hearings, trials and mediations
Manage the day-to-day requirements of multiple engagements

QUALIFICATIONS

Requisite professional designations and work experience:
PhD in Mechanical Engineering, or related field
Or a MS degree and 5+ years of prior experience in engineering consulting
Excellent verbal and written communication
Specialized knowledge of materials characterization techniques like SEM, EDS, XPS, Auger, SIMS, FTIR, X-ray
Strong expert report writing skills to complement analytics
Able to quickly assimilate relevant information in unfamiliar situations and develop creative approaches and solutions necessary to resolve complex problems
The ability to manage and prioritize your time and your team’s time, potentially against a backdrop of competing deadlines
Excellent analytical and problem solving abilities
Excellent listening, verbal, written, technical, and presentation skills
The desire to lead, auxiliary tasks associated with a growing practice within a rapidly growing firm
The ability to travel as-needed
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Secretariat is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  We offer competitive compensation and benefits, and we support the continuing professional development of our employees.