SchoolMint
In 2013, two parents frustrated by the complexities of simply trying to enroll their children in school founded SchoolMint. Now, more than a decade later, we’ve become the leading provider of edtech SaaS solutions that enhance the K-12 experience for administrators, staff, and families.
With a global team of 160+ employees, our mission is simple yet impactful: to remove the barriers that prevent students from accessing a high-quality education.
View our job opportunities below, and join us in making a difference.
Note: SchoolMint is committed to equal employment regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or veteran status.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Customer Success Manager
Share this job
About SchoolMint:
SchoolMint is a leading provider of Strategic Enrollment Management solutions for K-12 schools and districts, helping educators build brighter, more sustainable futures. Our award-winning SaaS solutions empower schools—both district and charter—to attract, enroll, and retain students effectively. SchoolMint’s mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service.
Role Overview:
SchoolMint is actively looking for a Customer Success Manager to join our Customer Success team. The role will report to the Manager, Customer Success.
The Customer Success Manager will join the Customer Success team in executing SchoolMint’s Customer Success and Partnership Development strategies in order to meet customer needs, increase customer usage of and capacity in SchoolMint’s SEM products, ensure high rates of gross and net customer renewal (>95%, or as specifically set by management from time-to-time) for both managed and pooled portfolio assignments, drive customer referrals, and grow SchoolMint’s market share.
With a preference for Louisiana. Though candidates in the San Francisco Bay Area, Sacramento, Miami, New York, Boston, & Texas will have a perk of potential in person collaboration with local peers.
Key Responsibilities:
- Manage and deepen relationships with a portfolio of K-12 customers, drive renewals, reduce churn, and increase customer satisfaction
- Oversee and support customer needs within a pooled model, ensuring equitable distribution of work and consistent service delivery across the team.
- Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback
- Proactively understand customers’ needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings
- Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and assist customers to successfully reach each milestone
- Support annual critical milestones from updating applications to refining processes to working with internal data and technical resources to update student data.
- Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria
- Facilitate internal QBRs to proactively mitigate risk and identify upsell/cross-sell opportunities
- Drive new business growth through advocacy and referrals
- Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
- Create, own, and execute key stakeholder trainings through product knowledge
- Collect and manage product feedback from customers to share with our product team and participate in conversations advocating for an improved customer experience
- Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
- Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success
- Collaborate with peers on best practice sharing and solutions
- Travel possibly required up to 25%
About You:
- 2-3 years of experience in account management or CX roles at SaaS technology companies
- Passion for improving education
- Strong communication, presentation, and negotiation skills, with the ability to inspire others
- Analytical and process-oriented mindset
- Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
- Self-driven, persistent, and assertive
- Enthusiastic lifelong learner
- Strong empathy for customers and passion for revenue and growth
- Excellent organizational and time management skills
- Technical aptitude with a solid understanding of technology and how a product works
Even Better:
- Associate Project Manager, PMP®, or similar certification
- Prior experience with Strategic Enrollment Management (SEM) and/or SchoolMint Products is a significant plus
- Bachelor's degree
- Subject matter expertise in education technology
- Salesforce, Planhat, and/or similar CRM and Customer Success platform experience
- Significant fluency in Spanish (read, write, speak) or other languages is a plus!
Why SchoolMint?
Join a supportive, mission-driven company that values growth, collaboration, and innovation. Here’s what you’ll enjoy as part of the SchoolMint team:
- Comprehensive Health Benefits: Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
- Generous PTO: Paid Time Off, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Day, and Winter Recess.
- 401(K): Including employer contribution after a 90-day waiting period.
- Professional Development: Educational Assistance Program, industry conference access, and internal training resources.
- Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.
Ready to apply?
Apply to SchoolMint
Technical Support Specialist
Share this job
About SchoolMint:
SchoolMint is a leading provider of Strategic Enrollment Management solutions for K-12 schools and districts, helping educators build brighter, more sustainable futures. Our award-winning SaaS solutions empower schools—both district and charter—to attract, enroll, and retain students effectively. SchoolMint’s mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service.
Role Overview:
As a Technical Support Specialist, you will be responsible for customer support activities, including customer communication, bug triage, enhancement requests, and follow up. You will identify documentation or processes needed to make Customer Support self-service to our customers.
You will help own our customer relationships, solve business problems with some of the largest school districts in the US, in order to understand their existing processes, business goals and areas of opportunity. This role will be the primary touchpoint for all customers requiring support.
Responsibilities
- Research, resolve, and respond to end-user issues/problems received via email, ticket support, phone call, and live chat.
- Validate steps to reproduce customer’s concern to confirm application behavior and conduct preliminary review of console and logs to identify potential cause.
- Ask clarifying questions to determine the nature of the problem and to be able to provide a solution.
- Escalate tickets to T2 tier when a resolution is not possible or an application bug is suspected.
- Follow existing processes to document and report issues/feedback to the internal team.
- Prioritize, answer, and implement creative solutions for customers.
- Respond to email and chat messages and answer calls from customers seeking help.
- Participate in testing of new and updated products and provide feedback.
- Walk customers through problem-solving processes and consult on workflow best practices.
- Follow up with customers to ensure the issue has been resolved.
- Log call/issue information for record keeping.
- Meet and maintain productivity goals and expected satisfaction rating from customers.
- Identify areas to enhance existing processes and workflows.
- Serve as a liaison and advocate for our customers to the rest of the CSM team and company.
- Foster a collaborative environment where customers feel cared for, respected and heard.
- Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues.
Qualifications
- 0-2 years of technical support experience - Software support/SaaS (Bonus).
- 1-3 years of experience working in a remote environment is preferred.
- Fluency in English for phone, chat, email support and technical writing
- Excellent written and verbal communication, as well as strong listening skills.
- Ability to handle multiple priorities.
- Perform in an effective and timely manner all the tasks required.
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions.
- Ability to multitask and manage simultaneous customer interactions across multiple support channels, specifically navigating live phone calls and web chats at the same time.
- You are a true problem solver and have the ability to solve difficult issues with little supervision.
- Exceptional project management abilities including time management, organization and attention to detail.
- Flexibility and a willingness to operate/thrive in a sometimes ambiguous environment.
- Strong interest in data and technology, especially education technology
Some Awesome Perks:
- Private medical and life insurance
- Referral bonus program
- Remote job (within Costa Rica)
- Quarterly co-working & lunch
- Winter Recess: company holiday between Xmas - New Years
- Generous time off package
Ready to apply?
Apply to SchoolMint