As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
• Support the CICD process with ArgoCD and GitOps.
• Automate the platform deployments with Terraform infrastructure-as-code.
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets. 
• Collaborate with security teams to implement and maintain security best practices.
• Infrastructure support rotation providing guidance to other engineering teams.

What Sets You Up for Success:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
• 5+ years of experience with Kubernetes (EKS) and Helm charts.
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
• Experience with infrastructure-as-code methodologies with Terraform.
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
• Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing, and Content Delivery Networks. 
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached, and SQS)
• Good networking skills with VPC, Security Groups and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills to Stand Out:

• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
• Experience working in a PCI-compliant environment.
• Experience working with Kong API Gateway.

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000

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Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

About Our Team

Cross River’s AI Transformation team is a newly formed group of problem solvers passionate about bridging the gap between cutting-edge AI capabilities and real-world business needs. Based in-office at our Fort Lee, New Jersey headquarters, we work face-to-face with stakeholders across the organization to identify opportunities, adopt and adapt AI tools, and build sustainable solutions. Our mission is to bring AI-powered solutions to life, ensure they are maintainable, auditable, and resilient, and to continuously leverage advances in AI technologies for the benefit of the business.

What We're Looking For

We are looking for a Software Engineer II to focus on solutions for our  AI Transformation team. You will work in-office at least three days per week at our Fort Lee, New Jersey headquarters. With guidance from your Engineering Manager and a Senior Software Engineer, you will collaborate closely with an AI strategy team and collaborate face-to-face with business stakeholders to deeply understand their problems, cut through surface-level descriptions to identify root challenges, and write the code that solves real problems. You will work closely with other software and QA engineers in and outside of your team. We are looking for someone who has worked within ambiguity, and seeks out and applies strong engineering disciplines to deliver sustainable, AI-centered or augmented outcomes.

Responsibilities:

• Design, develop, and deliver scalable software modules and components
• Build backend systems using a mix of technologies. Languages may include C# (.NET 10), Python, and JavaScript/TypeScript. Databases may include PostgreSQL and SQL Server. Infrastructure includes AWS, Docker, and Kubernetes
• Implement, test, and iterate on software solutions that address both short-term and long-term considerations with a maintainable, sustainable mindset

Qualifications:

• 4+ years of experience developing enterprise systems in modern, current object-oriented languages, with at least 2+ years of C#
• 2+ years of experience with SQL, preferably PostgreSQL or SQL Server
• Experience working with AI assistive and agentic code generation (e.g. Copilot, Claude Code, Cursor)
• Database persistence frameworks (e.g. nHibernate, Entity Framework)
• Strong communication skills
• Experience or understanding of Domain Driven Design
• Cloud Architecture - preferably AWS
• Docker / Containers
• Financial industry / accounting experience or understanding is helpful, but not required
• Experience designing and developing distributed systems and event driven architecture is preferred. Ideally with understanding or exposure to:  
• MassTransit or NServiceBus
• RabbitMQ
• Idempotency

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Salary Range: $130,000.00 - $170,000.00