The role 

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups.

You’re welcome to work in our office in Amsterdam.

Your responsibilities will include:

• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network).
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.
• Follow standard procedures for proper escalation and ticket closure.
• Provide excellent customer service by ensuring timely and clear communication with end users.
• Extensively document actions taken and suggested resolutions in detail.
• Actively contribute to IT knowledge base.
• Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure).
• Ensure compliance with company IT policies and procedures.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue
• Proactively seek feedback from peers, mentors, and leaders
• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
• Contribute to continuous service improvement by participating in projects and driving operational enhancements.
• Build meaningful and fruitful relationships within the team and cross functionally
• Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

• An IT customer support background with 4+ years of service desk technical experience.
• Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools.
• Technical documentation and knowledge base (KB) writing skills.
• Hands-on experience with Jira or comparable service management systems.
• A customer-first mindset, prioritizing employee satisfaction and support quality.
• The ability to independently resolve technical issues across the support portfolio.
• Strong organizational skills with the capacity to effectively prioritize and manage a busy workload.
• A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals.

In a nutshell

As an experienced technician, you’ll be working in our new Fulfilment Center in Dordrecht/Ridderkerk with cutting-edge intralogistics systems from top brands such as Apollo, Qimarox, and Regal Rexnord. Your insight and initiative are highly valued, and you’ll coach junior colleagues to help elevate the team, ensuring that tens of thousands of customer orders reach families on time every single day. Our Fulfilment Center operates 24/7, and you’ll work in a 5-shift rotation. During your shift, you’ll carry full responsibility for the maintenance and service of our systems.

The job:

• Troubleshooting: Identify and resolve both electrical and mechanical faults in technical systems, working closely with our operational supervisors.

• Technical collaboration: Work directly with machine suppliers to solve complex technical issues.

• Analysis and improvement: Analyze recurring issues, prevent future breakdowns, and implement structural improvements.

• Preventive maintenance: Plan and carry out scheduled maintenance to ensure maximum system uptime and reliability.

• Continuous optimization: Initiate and implement improvements to make our systems smarter and more efficient every day.

About you: 

• Technical degree (MBO level 3 or higher).
• 2–3 years of experience in a technical or maintenance position.
• Practical knowledge of electrical and mechanical systems, including measuring and camera systems.
• Interest in working with software tools such as CMMS and/or ICS/SCADA systems.
• VCA training and NEN 3140 certification are a plus.
• Strong communication skills and a collaborative mindset.
• You work independently, take initiative, and solve problems effectively.

Picnic perks

• Competitive salary based on experience and qualifications.
• Company car + travel allowance for commutes over 10 km (€0.21/km).
• 25 vacation days per year.
• Pension contributions start from day one.
• Training programs to further develop your technical and logistics expertise.
• Free meals and snacks on-site.
• A young, innovative start-up culture with over 50 nationalities!
• Fun team events, Picnic’s annual festival, Christmas party, and much more!

In een notendop:

Als technician bij Picnic maak je deel uit van ons interne onderhoudsteam en draag je bij aan het soepel functioneren van onze Material Handling Equipment. We leren je alles over onderhoud en storingen, terwijl jij de vrijheid krijgt om mee te denken en te verbeteren. Je groeit snel, neemt initiatief en bouwt mee aan de techniek van de toekomst. Samen zorgen we dat duizenden bestellingen elke dag soepel worden geleverd. Het Fulfilment Center is 7 dagen per week, 24 uur per dag geopend. Samen met de andere technici werk je in wisselende diensten volgens een 5-ploegenschema, zodat er altijd een deskundige aanwezig is.

De kunst van het vak:

• Storingen oplossen en voorkomen: je gaat storingen te lijf en voorkomt dat ze opnieuw optreden; 

• Problemen voor zijn: je signaleert vroegtijdig symptomen van mogelijke storingen en grijpt in voordat ze problemen veroorzaken;

• Preventief onderhoud: je doet preventief onderhoud zodat onze machines altijd draaien; 

• Continue verbetering: je implementeert continu verbeteringen om de geautomatiseerde systemen optimaal te laten functioneren;

Over jou

• Je hebt een technisch diploma op MBO-niveau 3 of hoger; 

• Je hebt 0-2 jaar ervaring in een technische of onderhoudsfunctie; 

• Je bent geïnteresseerd in het werken met software tools en dashboards;

• Je kunt goed communiceren en werkt graag samen in een team.

• Je bent proactief, leergierig en vindt creatieve oplossingen voor technische uitdagingen.

Picnic perks

• Marktconform salaris, afhankelijk van je kennis en ervaring.

• Leaseauto + reiskostenvergoeding vanaf 10 km enkele reis (€0,21/km)

• 25 vakantiedagen 

• Gratis maaltijden & snacks op locatie

• We gaan direct sparen voor je pensioen

• Trainingsprogramma om je technische kwaliteiten en je logistieke kennis nog beter te maken

• Leuke teamuitjes, Picnic’s jaarlijkse festival, kerstfeest en nog veel meer!

• Een jonge, innovatieve start-up-cultuur met meer dan 50 nationaliteiten! 

In een notendop

Als technician bij Picnic maak je deel uit van ons interne onderhoudsteam en draag je bij aan het soepel functioneren van onze Material Handling Equipment. We leren je alles over onderhoud en storingen, terwijl jij de vrijheid krijgt om mee te denken en te verbeteren. Je groeit snel, neemt initiatief en bouwt mee aan de techniek van de toekomst. Samen zorgen we dat duizenden bestellingen elke dag soepel worden geleverd. Het Fulfilment Center is 7 dagen per week, 24 uur per dag geopend. Samen met de andere technici werk je in wisselende diensten volgens een 5-ploegenschema, zodat er altijd een deskundige aanwezig is.

De kunst van het vak 

• Storingen oplossen en voorkomen: je gaat storingen te lijf en voorkomt dat ze opnieuw optreden; 

• Problemen voor zijn: je signaleert vroegtijdig symptomen van mogelijke storingen en grijpt in voordat ze problemen veroorzaken;

• Preventief onderhoud: je doet preventief onderhoud zodat onze machines altijd draaien; 

• Continue verbetering: je implementeert continu verbeteringen om de geautomatiseerde systemen optimaal te laten functioneren.

Over jou...

• Je hebt een technisch diploma op MBO-niveau 3 of hoger; 

• Je hebt 0-2 jaar ervaring in een technische of onderhoudsfunctie; 

• Je bent geïnteresseerd in het werken met software tools en dashboards;

• Je kunt goed communiceren en werkt graag samen in een team.

• Je bent proactief, leergierig en vindt creatieve oplossingen voor technische uitdagingen.

Picnic perks

• Marktconform salaris, afhankelijk van je werkervaring

• Leaseauto + reiskostenvergoeding vanaf 10 km enkele reis (€0,21/km)

• 25 vakantiedagen 

• Gratis maaltijden & snacks op locatie

• We gaan direct sparen voor je pensioen

• Trainingsprogramma om je technische kwaliteiten en je logistieke kennis nog beter te maken

• Leuke teamuitjes, Picnic’s jaarlijkse festival, kerstfeest en nog veel meer!

• Een jonge, innovatieve start-up-cultuur met meer dan 50 nationaliteiten! 

9 month contract with possibility to extend further

Location preference: Bad Neustadt an der Saale

Position Overview

Carbon Robotics is seeking a hands-on Service Technician responsible for the inspection, repair, refurbishment, and redeployment of laser weeding modules.

This role reports to the Field Operations team and focuses on keeping modules operational and circulating efficiently between field machines and service locations. The technician will diagnose failures, perform repairs, document work, and help maintain inventory of ready-to-deploy modules at main bases and also at remote locations.

The ideal candidate is mechanically inclined, organized, proactive, and comfortable working with tools and technical equipment.

Key Responsibilities

Module Service & Repair

• Inspect returned weeding modules for defects, failures, or performance issues
• Perform troubleshooting, repair, and refurbishment of modules
• Replace components and conduct functional verification before redeployment
• Ensure serviced modules meet operational standards before returning them to inventory
  
  

Inventory & Logistics

• Maintain accurate records of module status, repair history, and inventory levels
• Prepare serviced modules for redeployment to field teams
• Help maintain a ready stock of modules to support field operations

Documentation & Procedures

• Follow established service procedures and repair protocols
• Maintain detailed service logs and documentation
• Contribute to improving repair procedures and service documentation
  
  

Field Support

• Travel to support field teams when necessary
• Assist with module replacement or troubleshooting on customer machines
• Help replenish module stock in regional locations

Qualifications

Required

• Strong mechanical aptitude and comfort working with tools
• Ability to follow technical procedures and maintain accurate documentation
• Hands-on problem-solving mindset
• Organized and disciplined with record keeping
• Valid driver’s license
• Willingness to travel up to 50%

Ability to work independently and take initiative

Preferred

• Experience servicing electromechanical systems or agricultural equipment
• Experience with robotics, sensors, or automated equipment
• Field service or equipment maintenance experience
• Basic understanding of troubleshooting electronics or mechanical assemblies

9 month contract with possibility to extend further

Location preference: Nijkerk

Position Overview

Carbon Robotics is seeking a hands-on Service Technician responsible for the inspection, repair, refurbishment, and redeployment of laser weeding modules.

This role reports to the Field Operations team and focuses on keeping modules operational and circulating efficiently between field machines and service locations. The technician will diagnose failures, perform repairs, document work, and help maintain inventory of ready-to-deploy modules at main bases and also at remote locations.

The ideal candidate is mechanically inclined, organized, proactive, and comfortable working with tools and technical equipment.

Key Responsibilities

Module Service & Repair

• Inspect returned weeding modules for defects, failures, or performance issues
• Perform troubleshooting, repair, and refurbishment of modules
• Replace components and conduct functional verification before redeployment
• Ensure serviced modules meet operational standards before returning them to inventory
  
  

Inventory & Logistics

• Maintain accurate records of module status, repair history, and inventory levels
• Prepare serviced modules for redeployment to field teams
• Help maintain a ready stock of modules to support field operations

Documentation & Procedures

• Follow established service procedures and repair protocols
• Maintain detailed service logs and documentation
• Contribute to improving repair procedures and service documentation
  
  

Field Support

• Travel to support field teams when necessary
• Assist with module replacement or troubleshooting on customer machines
• Help replenish module stock in regional locations

Qualifications

Required

• Strong mechanical aptitude and comfort working with tools
• Ability to follow technical procedures and maintain accurate documentation
• Hands-on problem-solving mindset
• Organized and disciplined with record keeping
• Valid driver’s license
• Willingness to travel up to 50%

Ability to work independently and take initiative

Preferred

• Experience servicing electromechanical systems or agricultural equipment
• Experience with robotics, sensors, or automated equipment
• Field service or equipment maintenance experience
• Basic understanding of troubleshooting electronics or mechanical assemblies