Staff Software Engineer: Applied AI

Every day, thousands of shipments cross borders, change hands, and hit unexpected problems. For decades, fixing those problems meant phone calls, emails, and humans heroically firefighting. We think that's about to change completely.

We've been building AI agents that spot trouble before it happens, reroute shipments, and keep goods moving—with our team of experts in the loop where it counts. The early results have been jaw-dropping. We're now going all in on a future where supply chains run themselves, and we're looking for the people who want to build that future with us.

This isn't a role where you join a team and pick up tickets. You'll find the highest-leverage problems, design the solutions, and ship them to operators moving freight across 112 countries. If that sounds like your idea of a good time, read on.

What You'll Do

You'll build the cutting-edge agents and AI-powered applications that make Flexport's operations smarter, faster, and increasingly autonomous. That means:

• Designing and shipping end-to-end AI agents that handle real logistics work—customs compliance, document processing, exception management, and more
• Crossing organizational boundaries to understand problems deeply, align stakeholders, and get things done without waiting for permission
• Moving fast from idea to production, treating every deployment as a learning opportunity
• Working directly with operators, domain experts, and leadership to turn ambiguous problems into shipped solutions

You Should Have

• 10+ years of software engineering experience; you've built with LLMs extensively—whether in production, side projects, or just because you couldn't stop yourself
• Strong product instincts: you can identify what's worth building, not just execute on a spec
• LLM fluency: agent patterns, RAG, prompt engineering, tool use, evaluation. You know what works in production and what looks good in demos
• Full-stack capability in TypeScript and Next.js—you can own a feature end to end
• An entrepreneurial drive: you thrive in ambiguity, move fast, and don't wait to be told what to do
• Excellent communication: you can work across teams and disciplines to get alignment and unblock yourself
• An audacious appetite for impact: you're not here to maintain—you're here to change how global trade works

Nice to Have

• Experience with workflow orchestration (Temporal, etc.)
• Experience building internal tools or operator-facing applications

How We Work

• We come to the office 3 times a week to hang out, whiteboard, and ship together
• We have the latest hardware and software—including frontier AI models on day one
• We're agile, but not dogmatic. Teams decide how they work best
• Stack: Next.js, TypeScript, Postgres, Snowflake. For AI: Anthropic, OpenAI, Google AI APIs

Why This Role Is Special

• Your work is visible: This is a small, senior team reporting directly to the VP of Engineering. What you build gets noticed, and your ideas shape the direction
• Real stakes: thousands of containers, 112 countries, $19 billion of goods. Your agents will have immediate, measurable impact
• Full ownership: from problem definition to production deployment, it's yours
• You're early: the playbook for applied AI in enterprise logistics doesn't exist yet—you'll help write it

What's in it for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis 
• Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. 
• A defined pension contribution scheme
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

About the role: What's in the Box

As an Operational Excellence (OpEx) Engineer, you will play a key role in improving our end-to-end production operations in our Distribution Center (DC) in Bleiswijk, NL. You will join the Operational Excellence team, working at the heart of our production environment to identify opportunities that drive efficiency, quality, and cost improvements.

You will focus on elevating how we operate on a daily basis, from reducing waste and increasing productivity to strengthening our operational culture. Together with OpEx colleagues across multiple markets, you will contribute to standardizing and harmonizing processes, helping HelloFresh scale efficiently while maintaining high-quality standards.

What you’ll do: The Recipe

• Identify and drive improvements across production processes to increase efficiency, reduce costs, and improve product quality
• Apply structured problem-solving methods (e.g. root cause analysis, 5 Whys, DMAIC) to resolve recurring operational issues
• Lead and execute improvement projects, ensuring successful implementation and sustainable results
• Collaborate with cross-functional teams such as Production, Supply Chain, and FSQA to align on priorities and solutions
• Act as a change agent on the shop floor, supporting teams in adopting new ways of working and continuous improvement practices
• Develop and implement standard processes (SOPs, visual management, error-proofing) to support consistency and scalability
• Monitor performance and highlight inefficiencies, proactively identifying risks related to cost, quality, and safety

What you’ll bring: The Ingredients

• Experience in production, manufacturing, or logistics environments, ideally in high-volume operations
• Strong analytical mindset with hands-on problem-solving skills and a structured way of working
• Familiarity with continuous improvement methodologies (e.g. Lean, Six Sigma); certifications are a plus, not a must
• Ability to influence and collaborate with stakeholders at different levels, from shop floor teams to management
• A proactive and ownership-driven mindset, with a focus on delivering tangible improvements
• Fluency in English; Dutch is a plus

Above all, we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What we offer: The Toppings

Compensation & Financial Wellbeing

• Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions.
• Access the "Benefits at Work" platform for discounts on brands like Nike, Bol.com, and IKEA. 
• You'll receive a HelloFresh laptop and, if necessary for your position, a phone.
• Build your future with a pension plan through Aegon Cappital (age-based rates, 50/50 split).

Health & Wellbeing

• Receive a 7,5% discount on additional health insurance at Zilveren Kruis (2026), plus free access to Headspace and OpenUp.
• Get discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland.

Flexibility & Work-Life

• Benefit from a flexible hybrid work setup with a €2.45 daily remote work allowance.
• Start with 24 days of annual leave (pro-rata), plus one additional day per year of service (up to 30 days total).
• Full reimbursement for 2nd-class public transport to the office, and €0.23 per km for car/bicycle travel.

Career & Development

• Access internal/external opportunities aligned with our Job Framework, and join our cross-market mentoring program.
• A dedicated annual budget to help you keep learning, developing new skills, and growing your career.

Culture & Environment

• Enjoy fresh homemade lunches in the office (€20/month), weekly vrij-mi-bo (Friday drinks), quarterly strategy sessions, and team events.

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

#LI-HYBRID #LI-EY1

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

#LI-REMOTE
#LI-JP1 

#LI-HYBRID #LI-EY1

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team collaboration, and organizational control into a single coherent system. This platform serves as the execution and governance layer for AI-driven development and is deeply integrated with JetBrains tools and designed to work across teams, products, and environments.

As part of this vision, we’re building AI governance capabilities into JetBrains Console that help organizations manage, observe, and understand AI usage across their teams. Our AI analytics give company admins and decision-makers visibility into adoption, usage, cost, and the impact of AI agent development.

We’re looking for a Senior Product Manager to lead the vision and execution for customer-facing AI analytics as part of our AI governance product. This is one of the most valuable areas of the platform – it helps organizations understand how AI is being adopted across JetBrains products and third-party AI tools, how it affects developer workflows, where friction exists, and how to make better decisions about rollout, budgets, limits, and tooling. 

In this role, you will:

• Own the product roadmap for AI analytics within JetBrains Console.
• Drive product discovery using customer research, product telemetry, usage data, and feedback from Sales, Customer Success, and other customer-facing teams.
• Define and develop analytics experiences across adoption, usage, cost, activity, and impact.
• Identify, define, and improve the product metrics behind our analytics, ensuring they are meaningful, trustworthy, and actionable for customers.
• Generate, prioritize, and validate hypotheses through research, data analysis, and experimentation.
• Work closely with engineering, design, and data warehouse teams to define problems, shape solutions, and iterate quickly.
• Collaborate with adjacent product teams across AI, IDEs, licensing, and administration to build coherent customer experiences.
• Help shape the next generation of analytics capabilities, including deeper dashboards, segmentation, and API-enabled access to analytics data.

We’ll be happy to have you on our team if you:

• Have 5+ years of product management experience, ideally in B2B or enterprise software.
• Have experience building analytics, observability, reporting, or admin-facing products.
• Have a technical background or hands-on experience with software development.
• Are familiar with modern software development practices and developer workflows.
• Have a strong understanding of product metrics, telemetry, and data-informed decision-making.
• Are comfortable working with technical products and engineering-heavy teams.
• Are proficient in English, with strong written and spoken communication skills.

We'd be especially thrilled if you have:

• Experience in AI products for developers, governance, compliance, or usage-based platforms.
• Experience building products for software teams, engineering organizations, or technical decision-makers.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID - if you want LinkedIn to post your role as hybrid in all the locations where the role is open ---> leave this tag in JD
#LI-AA1 

You can make the tag invisible on the job post by making the color of the tag white, for this go to ---> Format - Text color and choose white colour for your tag(s)

At JetBrains, code is our passion. Ever since we started back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

The Python Ecosystem team builds PyCharm – one of the most popular Python IDEs in the world – along with the Python plugin for IntelliJ IDEA. As AI changes how developers write, debug, and ship code, we’re making our Python tools AI-native. We’re looking for an AI Lead to drive this effort by shaping the architecture, building key components hands-on, and guiding the team in making strong decisions around AI-powered product development.

In this role, you will:

• Lead the technical design of AI features in PyCharm and our Python tooling, including MCP integrations, agent workflows, tool design, and context management.
• Prototype and ship features yourself – this is a hands-on technical leadership role.
• Help the team adopt AI technologies effectively by providing technical guidance, reviewing approaches, and sharing practical patterns.
• Evaluate emerging AI tools, frameworks, and providers, and make pragmatic decisions about what to build and what to integrate.
• Work closely with product managers, ML engineers, QA specialists, and senior developers to turn product ideas into solid technical plans.
• Navigate a large Kotlin/Java codebase and expose IntelliJ Platform capabilities – such as code analysis, inspections, refactorings, and type inference – to AI-powered workflows.
• Contribute to cross-team AI efforts and help define shared engineering patterns where appropriate.

We’d love to talk to you if you have:

• Strong software engineering experience, particularly in Python and/or Kotlin/JVM.
• Deep, hands-on familiarity with modern AI tooling for developers, including coding assistants, agents, MCP, and LLM-based workflows.
• Experience working in large, mature codebases and delivering meaningful technical change without compromising quality.
• Familiarity with LLM evaluation and benchmarking.
• A track record of making good technical decisions in fast-moving, ambiguous areas like proposing architectures, building prototypes, and iterating based on feedback.
• Strong communication skills and the ability to influence technical direction without formal authority.
• A strong product sense and care about solving real user problems, not just building interesting technology.

Nice to have:

• Experience with IDE or developer tooling internals, such as language servers, code analysis, or related systems.
• Experience with the Python AI/ML ecosystem.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role)
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI 

About the role

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development. It will be deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

We are now looking for a Senior Product Leader to own and drive the development of our enterprise agent platform, including seat-based governance, ROI/TCO dials on AI spend, hybrid cloud support, and public APIs. This role requires someone who has operated at large tech scale (e.g. M2/L7+) or as a VP of Product in a high-growth B2B startup, and who can combine long-term platform vision with disciplined, incremental delivery.

You will partner across engineering, design, go-to-market, legal, and customer success to define, prioritize, and deliver capabilities that make our platform the operational backbone for hybrid and cloud-native adoption at scale.

In this role, you will:

• Define and execute the roadmap for the platform’s control and execution planes.
  
  
• Lead the development of key platform primitives and console UX.
  
  
• Shape hybrid cloud and enterprise readiness capabilities.
  
  
• Define and deliver public APIs for enterprise extensibility.
  
  
• Align cross-functional teams around priorities and measurable outcomes.
  
  
• Engage directly with strategic customers and design partners at the VP+ level.
  
  
• Define KPIs and drive disciplined execution.

We will be happy to have you on our team if you are:

• A senior product leader with C-suite accountability.
  
  
• Experienced in building platform, governance, or developer tooling products.
  
  
• Strong in both strategy and execution, with no tendency toward “big bang” thinking.
  
  
• Comfortable working with enterprise customers and hybrid environments.
  
  
• An excellent communicator and cross-functional leader.
  
  
• Data-driven and outcome-oriented.

We would be especially thrilled if you have:

• Experience with RBAC/ABAC or multi-tenant systems.
  
  
• A background in hybrid/cloud SaaS.
  
  
• Experience running design partner programs.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID 
#LI-AA1

So, what's the role all about?

We are seeking a Portfolio Sales Engineering Manager to lead a high-performing pre-sales organization with a strong focus on Agentic AI and AI-powered Customer Experience (CX) solutions across the NICE portfolio.  This is a leadership role responsible for shaping how autonomous agents, copilots, and AI-driven CX workflows are positioned, demonstrated, and delivered to enterprise customers across Western & Northern Europe.

You will lead and develop a team of Portfolio Sales Engineers, partner closely with Sales and Product leadership, act as a trusted advisor to customers and effectively articulate the value of NiCE solutions with both business and technical audiences.

How You Will Make an Impact

The Portfolio Sales Engineering Manager is a confident storyteller and hands-on leader with a strong background in solution selling and enterprise software. You will lead by example, eliminate sales obstacles through creative and adaptive approaches, and ensure consistent technical excellence across complex sales opportunities.

This role is ideal for someone who enjoys balancing people leadership, portfolio ownership and direct customer engagement, and who has a strong technical foundation with a customer-first mindset.

• Lead and manage with vision and hands-on expertise across Agentic Experience Autonomation, Workforce Empowerment and CX Engagement Orchestration solutions to deliver exceptional experiences for customers, partners, and prospects.
• Motivate and coach by example, actively engaging in strategic and high-value opportunities
• Lead the technical aspects of the sales process across discovery, solution design, demonstrations, and validation
• Ensure customer business challenges are clearly understood and mapped to value-driven NiCE portfolio solutions
• Own and elevate the technical sales motion for complex, enterprise AI opportunities.
• Act as an executive-level storyteller, translating customer business outcomes into compelling AI-driven solution narratives.
• Coach and mentor pre-sales teams to operate confidently at both strategic and technical depth.
• Provide timely and high-quality support for RFIs, RFPs, and customer technical inquiries
• Guide proof of concepts (POCs) including success criteria, AI evaluation metrics, and value realization.
• Build strong relationships with customers, partners, and internal stakeholders
• Provide structured feedback to Product and R&D based on customer and market insights to influence the product roadmap

Have you got what it takes?

• Proven leadership experience in pre-sales, solution consulting, or technical sales within enterprise software or SaaS.
• Strong hands-on experience with Conversational AI, Agent Assist, digital agents, or AI-driven CX platforms.
• Deep understanding of AI concepts such as intent recognition, dialog management, NLP/LLMs, automation workflows, and model performance KPIs.
• Exceptional storytelling and presentation skills with executive credibility.
• Ability to translate abstract AI capabilities into concrete, business-driven outcomes.
• Comfortable operating across C-level, technical architects, and operational leaders.
• Experience managing multiple complex opportunities concurrently.

Nice to Have

• Experience with CCaaS, contact centre platforms, or customer engagement technologies.
• Exposure to LLM-based solutions, prompt engineering, and responsible AI frameworks.
• Cloud platform experience (AWS, Azure, Google Cloud).
• Experience working with regulated industries such as Financial Services, Insurance, Telco, or Healthcare.
• Previous experience operating in a European or global pre-sales organisation.

Why NiCE?

NiCE is a global leader in AI-powered customer experience, operating thousands of AI-driven customer journeys every day at enterprise scale. This role offers a unique opportunity to influence how Agentic AI is adopted, trusted, and scaled across Europe, while building and leading one of the most advanced AI pre-sales teams in the industry.

Requisition ID: 10676
Reporting into: Director, Portfolio Presales
Role Type: Manager

#LI-Remote

About the role: What's in the Box

As an Operational Excellence (OpEx) Engineer, you will play a key role in improving our end-to-end production operations in our Distribution Center (DC) in Bleiswijk, NL. You will join the Operational Excellence team, working at the heart of our production environment to identify opportunities that drive efficiency, quality, and cost improvements.

You will focus on elevating how we operate on a daily basis, from reducing waste and increasing productivity to strengthening our operational culture. Together with OpEx colleagues across multiple markets, you will contribute to standardizing and harmonizing processes, helping HelloFresh scale efficiently while maintaining high-quality standards.

What you’ll do: The Recipe

• Identify and drive improvements across production processes to increase efficiency, reduce costs, and improve product quality
• Apply structured problem-solving methods (e.g. root cause analysis, 5 Whys, DMAIC) to resolve recurring operational issues
• Lead and execute improvement projects, ensuring successful implementation and sustainable results
• Collaborate with cross-functional teams such as Production, Supply Chain, and FSQA to align on priorities and solutions
• Act as a change agent on the shop floor, supporting teams in adopting new ways of working and continuous improvement practices
• Develop and implement standard processes (SOPs, visual management, error-proofing) to support consistency and scalability
• Monitor performance and highlight inefficiencies, proactively identifying risks related to cost, quality, and safety

What you’ll bring: The Ingredients

• Experience in production, manufacturing, or logistics environments, ideally in high-volume operations
• Strong analytical mindset with hands-on problem-solving skills and a structured way of working
• Familiarity with continuous improvement methodologies (e.g. Lean, Six Sigma); certifications are a plus, not a must
• Ability to influence and collaborate with stakeholders at different levels, from shop floor teams to management
• A proactive and ownership-driven mindset, with a focus on delivering tangible improvements
• Fluency in English; Dutch is a plus

Above all, we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What we offer: The Toppings

Compensation & Financial Wellbeing

• Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions.
• Access the "Benefits at Work" platform for discounts on brands like Nike, Bol.com, and IKEA. 
• You'll receive a HelloFresh laptop and, if necessary for your position, a phone.
• Build your future with a pension plan through Aegon Cappital (age-based rates, 50/50 split).

Health & Wellbeing

• Receive a 7,5% discount on additional health insurance at Zilveren Kruis (2026), plus free access to Headspace and OpenUp.
• Get discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland.

Flexibility & Work-Life

• Benefit from a flexible hybrid work setup with a €2.45 daily remote work allowance.
• Start with 24 days of annual leave (pro-rata), plus one additional day per year of service (up to 30 days total).
• Full reimbursement for 2nd-class public transport to the office, and €0.23 per km for car/bicycle travel.

Career & Development

• Access internal/external opportunities aligned with our Job Framework, and join our cross-market mentoring program.
• A dedicated annual budget to help you keep learning, developing new skills, and growing your career.

Culture & Environment

• Enjoy fresh homemade lunches in the office (€20/month), weekly vrij-mi-bo (Friday drinks), quarterly strategy sessions, and team events.

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.

About SRS Acquiom    

SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we’ve been the partner dealmakers rely on for speed, precision, and less friction -supporting over 10,000 deals worth more than $1.7 trillion along the way. 

Our solutions start with human expertise and are powered by technology: virtual data rooms, document solicitation, escrow and payment administration, shareholder representation, and independent loan‑agency services like administrative and collateral agent support. Each service works seamlessly on its own, but when brought together by our expert team, they form an end‑to‑end system that helps even the most complex deals cross the finish line. We’re equally committed to building careers as we are to building solutions. At SRS Acquiom, internal mobility isn’t just a buzzword, it’s part of how we grow. We invest in our people, creating opportunities to learn, stretch, and step into new roles as the business evolves. 

If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk. 

A few benefits our employees enjoy

• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start 
• A 401(k) with a 4% company match to keep your future on track 
  Discretionary time off - take the time you need, when you need it
• Employer‑paid life insurance, with the option to add extra coverage for peace of mind
• Employee Assistance Programs for confidential support when life gets complicated
• Discounted pet insurance (because furry family members count, too)
• A fitness credit to back your health and wellness goals
• Pre‑tax plans for dependent care, transportation, and flexible spending 

Position Summary    

The Manager, Client Services role oversees the daily workflows and processes that occur within the Client Services team by spearheading daily processes, providing accurate information to shareholders, Virtual Data Room Users, and client service team members, and providing exceptional service to our clients. 

This position requires someone with excellent analytical and problem-solving skills to ensure all client communications are accurate. 

The candidate chosen for this position will:

• Demonstrate a hands-on, self-motivated, confident, and intelligent approach to teamwork
• Carry a strong work ethic, leadership, and team-building
• Exhibit exemplary organizational skills in a fast-paced, dynamic environment.
• Possesses a proven track record of creating and implementing innovative solutions and has experience in interviewing, hiring, and training a qualified team.
• Demonstrate sound and effective decision-making skills.
• Demonstrate excellent written and oral communication skills, driving both internal and external communications.

Location: This position is fully remote within the Netherlands or the United Kingdom.

Compensation: The salary range for this position is between £68k - £80k GBP and €85,000 - €95,000 EUR, depending on experience level.

Primary Responsibilities    

• Assist in building out the European Client Service team structure and coverage for M&A and VDR, including hiring and training the first Client Service Liaison team members in Europe. This includes complete reporting and tracking of Client Services Statistics. 
• Take both Merger & Acquisition (M&A) as well as Virtual Data Room (VDR) phone calls and emails. 
• Effectively handle and diffuse escalated issues. 
• Knowledge of company structure to ensure proper internal escalations. 
• Manage escalations from Client Support Liaisons. 
• Manage daily department functions and recommend ways to improve the existing processes, eliminate stop gaps and improve accuracy that include a partnership with the Senior Director of Client Services.
• Document and website technical troubleshooting and problem resolution steps for common issues.
• Build and maintain rapport within and between teams that work directly with Client Support. This includes, but is not limited to, Compliance, Claims, Releases, Imports, Relationship Managers and Associates, Professional Services Group, and Business Analyst teams.
• Maintain department training materials, Knowledge Bank, such that all Support Liaisons have a resource available to them on a regular basis.
• Interpret complex Excel spreadsheets and guidelines for accurate responses to shareholder questions.
• Implement written and verbal performance reviews, motivating and rewarding those members who seek ways to improve current procedures, directing team members’ skill and career development, coaching for performance issues, and implementing corrective actions as needed.
• Effective management of direct reports including coaching, case reviews, corrections, audits and consistent one on ones with direct reports.
• Coordinating team schedule(s) and approving time off, timecards, and team expenses. 

 Required Qualifications & Skills  

• Bachelor’s degree in business or related field required and 5 -7 years of customer service experience in Financial Technology or Financial Services, which must include at least 1 year of experience as a direct supervisor/manager; or equivalent combination of education, training, and experience 
• 3 years of operational management experience, including direct supervisory oversight, is preferred. 
• Previous experience managing multiple tasks that require a high level of attention to detail in a busy office environment. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Advanced knowledge of Microsoft Office Suite
• Experience using and training staff to use sophisticated CRM systems, such as NetSuite.
• Firm understanding of Web & Cloud Applications
• Experience in troubleshooting software issues directly with clients
• Verbal and written fluency in English is a must. Fluency in Dutch, German, Spanish, or other languages is a plus. 

Desired Characteristics    

• Positive attitude 
• Collaborative 
• Operates with the highest integrity and attention to detail 
• Self-motivated 
• Ability to prioritize and multitask 
• High attention to detail, accuracy, and thoroughness 

Physical Requirements/Special Demands   

• Availability to work a non-traditional work-week that may require more than 40 hours per week if needed 
• Ability to work under tight timelines 

** We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the EU or UK without the need for current or future visa sponsorship to move forward in the hiring process. **

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without advanced notice.   

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status.  Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.

At JetBrains, code is our passion. Ever since we started, back in 2000, we've been striving to make the strongest, most effective developer tools on earth. Today, AI-powered coding agents are becoming a core part of how developers write Kotlin – and we want to make sure they write it well.

The Kotlin AI Value Stream team is responsible for how AI agents understand, generate, and improve Kotlin code across all platforms: Android, Kotlin Multiplatform, server-side, web, desktop, and others. We build the evaluation infrastructure, error analysis tools, and post-training pipelines that measure and improve agent behavior on real Kotlin developer tasks.

As a Research Engineer on this team, you'll own the end-to-end loop: Analyze how agents fail on Kotlin → build evals that capture those failures → research and implement methods to fix them → measure the improvement. Your work will directly shape how millions of developers experience Kotlin through AI coding agents.

As part of our team, you will:

Build tools for agentic error analysis

• Design and implement tooling to systematically capture, classify, and analyse errors that AI coding agents make when generating Kotlin code.
• Build observability pipelines over agentic traces – mining patterns from agent sessions in JetBrains IDEs, Junie, Claude Code, Cursor, and other coding agents.

Build evaluation pipelines

• Design, implement, and maintain evaluation pipelines that measure Kotlin code generation quality across dimensions, including correctness, idiomaticity, build success, framework usage, and test coverage.
• Build simulation environments where coding agents can be measured on realistic Kotlin developer tasks – from greenfield KMP projects and Gradle dependency management to migrating Spring applications from Java to Kotlin.
• Own evaluation infrastructure: metrics, experiment tracking, automated regression checks, and reproducible benchmarking.

Research methods for improving agent and model behavior on Kotlin

• Experiment with post-training techniques (SFT, DPO, GRPO) to improve how models handle Kotlin-specific patterns, idioms, and frameworks.
• Investigate context engineering approaches: CLAUDE.md/AGENTS.md files, compiler-as-verifier feedback loops, Kotlin LSP integration, and MCP-based tooling.
• Run experiments to measure impact: A/B comparisons, benchmark suites, and before/after analyses on real codebases.
• Collaborate with model providers (Anthropic, OpenAI, and Google) to translate Kotlin-specific findings into model improvements.

Build public Kotlin benchmarks

• Design and build open-source benchmarks that measure AI coding agent performance on Kotlin tasks and eventually become the standard reference for the ecosystem.
• Create task datasets covering the breadth of Kotlin usage: the server side (Spring, Ktor), multiplatform projects (KMP), build systems (Gradle), Android, library development, and others.
• Include both mined real-world tasks and carefully designed synthetic tasks that test specific Kotlin capabilities.
• Maintain and evolve benchmarks as models improve, ensuring they remain challenging, relevant, and contamination-resistant.

We'll be happy to have you on board if you have:

• Hands-on experience building evaluation or analysis pipelines for LLMs or AI coding agents in a research or production setting.
• Strong Python engineering skills (at least three years), with the ability to write clean, maintainable code in data-heavy and ML-adjacent codebases.
• Experience with data analysis at scale: querying large datasets (SQL/Athena), building data pipelines, and performing statistical analysis of experimental results.
• The ability to own projects end to end – from identifying a problem in agent traces to designing an eval, running experiments, and shipping a fix.
• A product-aware mindset: You care about how agents are actually used by developers and can translate real failure modes into evaluation and training work.
• Familiarity with Kotlin or a strong willingness to develop deep Kotlin expertise (you'll be living in Kotlin codebases daily).

Our ideal candidate would also have experience with:

• Post-training LLMs: SFT, RLHF, DPO, GRPO – either hands-on training or designing the data and reward pipelines that feed into training.
• Modern deep learning frameworks (PyTorch) and LLM training stacks (TRL, verl, Megatron, or similar).
• AI agent development: tool-using agents, multi-step coding workflows, agentic frameworks.
• Evaluation frameworks and tools: Inspect AI, Promptfoo, LM-evaluation-harness, or custom eval pipelines.
• Experiment tracking and observability: Weights & Biases, MLflow, Langfuse, or similar.
• The Kotlin ecosystem: Android, Gradle, KMP, Spring, Ktor – with an understanding of the developer workflows that agents need to support.
• Contributing to or maintaining open-source projects, especially benchmarks or evaluation tools.

Don't check every box? That's okay – if you're excited about this work and bring strong fundamentals, we'd love to hear from you. We're happy to talk and provide the training you need to grow into the role.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible. 
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

Manychat’s AI Core team turns ML and LLM ideas into production features used in millions of conversations every day. You will work across applied research, prototyping, and production delivery, partnering closely with our Python Platform team and Product to validate ideas quickly and ship high-impact AI workflows.

This role suits someone who loves to build fast, experiment, and take ownership of models, agents, and workflows end to end.

WHAT YOU’LL DO 🤖

• Design and deliver ML/LLM solutions end-to-end: fast prototyping, offline evaluation, and production rollout of models and agent workflows.
• Build and iterate on AI agents (RAG, vector search, memory, tools) using clear benchmarks and product metrics to guide improvements.
• Choose and implement the right approach for each problem (classical ML, LLMs, RAG pipelines, or agent architectures), defining data and labeling needs where required.
• Work closely with the Python Platform team to productionize your solutions with clean service boundaries, monitoring, and scalability in mind.

TO SHINE IN THIS ROLE 💥      

          Machine Learning & LLM Expertise

• Solid understanding of ML algorithms, metrics, search, RAG, and agent design. 
• Experience with frameworks like LlamaIndex, LangChain, or similar.
• Hands-on tuning with PyTorch, TensorFlow.
• Experience with LLM evaluation and benchmarking.
  
  Engineering Skills
• Strong Python engineering background, ideally three or more years in production environments.
• Experience building backend services (FastAPI, Docker, Pydantic, PostgreSQL).
• Familiarity with cloud environments and monitoring is a strong plus.
  
  Collaboration & Ownership
• Clear communication in English.
• Ability to work independently, iterate fast, and collaborate with product, data, and engineering teams.
• Product mindset and comfort working in a fast-moving environment.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

Manychat’s AI Core team turns ML and LLM ideas into production features used in millions of conversations every day. You will work across applied research, prototyping, and production delivery, partnering closely with our Python Platform team and Product to validate ideas quickly and ship high-impact AI workflows.

This role suits someone who loves to build fast, experiment, and take ownership of models, agents, and workflows end to end.

WHAT YOU’LL DO 🤖

• Design and deliver ML/LLM solutions end-to-end: fast prototyping, offline evaluation, and production rollout of models and agent workflows.
• Build and iterate on AI agents (RAG, vector search, memory, tools) using clear benchmarks and product metrics to guide improvements.
• Choose and implement the right approach for each problem (classical ML, LLMs, RAG pipelines, or agent architectures), defining data and labeling needs where required.
• Work closely with the Python Platform team to productionize your solutions with clean service boundaries, monitoring, and scalability in mind.

TO SHINE IN THIS ROLE 💥     

          Machine Learning & LLM Expertise

• Solid understanding of ML algorithms, metrics, search, RAG, and agent design. 
• Experience with frameworks like LlamaIndex, LangChain, or similar.
• Hands-on tuning with PyTorch, TensorFlow.
• Experience with LLM evaluation and benchmarking.
  
  Engineering Skills
• Strong Python engineering background, ideally three or more years in production environments.
• Experience building backend services (FastAPI, Docker, Pydantic, PostgreSQL).
• Familiarity with cloud environments and monitoring is a strong plus.
  
  Collaboration & Ownership
• Clear communication in English.
• Ability to work independently, iterate fast, and collaborate with product, data, and engineering teams.
• Product mindset and comfort working in a fast-moving environment.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.