WORKING AT THE MLC

The MLC is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

The Mechanical Licensing Collective (The MLC) is a nonprofit organization designated by the U.S. Copyright Office to administer blanket mechanical licenses for digital music services in the United States. Our mission is to ensure that songwriters, composers, and music publishers are accurately paid for the use of their music in the digital ecosystem. While our foundation is rooted in music licensing and rights administration, the scale and complexity of the data we process-billions of usage records from digital service providers-has positioned The MLC at the intersection of music and technology. As we continue to build and refine the systems that power matching, royalty processing, and rights management, we are increasingly operating like a technology company, developing sophisticated platforms, data infrastructure, and automation to support the future of digital music licensing.

THE ROLE

As a Quality Assurance Engineer, you will design, implement, and own the testing strategy for the Matching Platform. You will build and maintain automated testing frameworks and perform exploratory validation across workflows, APIs, integrations, and user-facing components to ensure the system behaves as intended and that changes do not introduce regressions. You will contribute production-quality testing code, establish testing standards and best practices, and work closely with the Matching Team throughout story refinement and implementation to ensure new functionality is testable, clearly defined, and validated before completion. The Matching Platform is a critical tool that enables The MLC to drive accurate royalty payments to our Members.

QUALIFICATIONS

• Minimum five (5) years’ experience in Quality Assurance or Quality Engineering within a software engineering team.
• Strong experience designing and implementing automated tests; able to write and maintain production-quality testing code.
• Hands-on experience with manual and exploratory testing in complex systems; able to validate behavior against business rules.
• Experience testing APIs and workflow-heavy or data-driven systems; proficient in SQL; experience working within AWS environments.
• Experience testing machine learning or probabilistic systems, building testing frameworks from scratch, or working with orchestration tools such as Dagster or Airflow is a plus.
• Strong attention to detail, clear documentation skills, and effective collaboration within Agile, cross-functional teams.
• Working proficiency in Python, familiarity with other languages is a plus.

ESSENTIAL RESPONSIBILITIES

AS A QA ENGINEER AT THE MLC, YOU WILL:

• Own the testing strategy for the Matching Platform, ensuring consistent validation across workflows, APIs, integrations, and user-facing components.
• Design, build, and maintain automated test suites in Python, establishing and evolving the team’s testing framework.
• Perform manual and exploratory testing before work is considered complete, validating complex workflows, identifying defects, edge cases, unintended behaviors, and deviations from business rules.
• Collaborate closely with engineers and product stakeholders during story refinement and development to ensure features are testable and clearly defined.
• Define and maintain QA standards and testing practices within the Matching Team, contributing to regression coverage as the platform evolves.
• Investigate and document defects clearly, working with developers to resolve issues prior to ticket completion.

AS A MEMBER OF THE TECHNOLOGY TEAM, YOU WILL:

• Advocate for quality throughout the development lifecycle, partnering with engineers to incorporate testing considerations early.
• Contribute to the evolution of scalable, automated QA practices across the Technology organization.
• Promote consistent standards for reliability, validation, and defect management.
• Participate in Agile ceremonies, providing a quality-focused perspective in planning and retrospectives.
• Support continuous improvement of engineering practices as systems grow in complexity.

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As the Director of Nursing, you will be the senior nursing leader responsible for the performance, development, and strategic direction of a large (>250 RNs), remote, multi-speciality (oncology, CCM, palliative care) nursing workforce. Operating within a value-based cancer care navigation model, the Director of Nursing ensures that nursing practice is standardized, scalable, and aligned with the company's quality, member experience, and contractual performance goals. This is a high-impact role for a leader who thrives at the intersection of people leadership, systems thinking, and clinical accountability in a fast-paced environment. This role reports to our SVP of Clinical Innovation & Delivery Design.

KEY RESPONSIBILITIES

1. People Leadership & Workforce Management
1. Directly lead a team of Nursing Managers who oversee a team of Nursing Team Leads who supervise a team of 250 nurses and growing
2. Build and sustain a high-performance management layer capable of scaling with organizational growth.
3. Drive nurse engagement, retention, and professional development — including onboarding, competency assessment, continuing education, and performance management.
4. Partner with Workforce Management to align staffing models, capacity planning, and scheduling to caseload demand and care intensity.
2. Clinical Leadership & Practice Standards
1. Own the clinical integrity of nursing practice across the care model, ensuring alignment with evidence-based standards, regulatory requirements, accreditation (NCQA) standards, state and federal law, and organizational protocols.
2. Implement and continuously improve nursing workflows, nursing care protocols, and escalation pathways in partnership with our innovation & operational teams.
3. Serve as the clinical authority for nursing scope of practice, triage standards, and symptom management frameworks.
3. Operational Performance (in partnership with our operational team)
1. Accountable for nursing-specific KPIs including productivity, quality, response time adherence, escalation rates, care plan completion, and quality measure performance.
2. Identify operational bottlenecks, workflow inefficiencies, and capacity constraints; collaborate on improvement initiatives in partnership with operations, design, and product teams.
3. Contribute to the development and monitoring of dashboards and performance reporting tools that provide real-time visibility into nursing operations.
4. Support capacity modeling for new market launches, contract expansions, and care model evolution alongside workforce management
4. Quality, Safety & Compliance
1. Partner with our Quality & Training teams on nursing quality assurance programs, including clinical audits
2. Ensure compliance with applicable federal and state nursing regulations, licensing requirements, and accreditation standards across all markets.
5. Cross-Functional Partnership
1. Serve as the primary nursing voice in product development, technology roadmap discussions, and workflow design — ensuring that tools built for nurses reflect clinical realities and reduce burden.
2. Collaborate with data teams to translate nursing activity data into clinical insights and performance improvements.
3. Engage with Marketing teams to align nursing touchpoints with member satisfaction and engagement goals.
4. Partner with social work and provider leadership to ensure interdisciplinary care delivery is coordinated, safe, and outcomes-driven.
6. Strategic Planning & Organizational Development
1. Contribute to care delivery strategy as a member of the senior clinical leadership team.
2. Provide leadership visibility into nursing workforce trends, clinical risk areas, and operational scaling needs.

To hit the ground running, we expect you to have a proven track record in leadership and mentorship with experience in healthcare leading high-performing, non-exempt clinical employees. Ideally, you will have experience working in a setting that leverages data and technology to support patient care. We also expect you to see problems as opportunities and are often the first to step up, fix, and overcome them.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
Credentials & Experience. Active unencumbered RN licensure; BSN required

• MSN or MBA, preferred
• OCN (Oncology Certified Nurse) or AOCN certification, preferred
• 10+ years of nursing experience, with at least 4+ years in a formal nursing leadership role (manager, director, or equivalent)
• Experience in a telehealth, virtual care, or tech-enabled care delivery

Demonstrated experience leading large, distributed nursing teams (100+ preferred)Deep knowledge of oncology nursing practice and complex chronic condition management.Proven track record of driving clinical quality outcomes in a value-based or risk-bearing care model.Strong operational acumen — comfortable with data, dashboards, and performance management.Experience partnering with non-clinical stakeholders (product, engineering, finance) in a matrixed organization.

Versatile. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You always start with listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders.
Adaptable. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course…and part of the adventure.
Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.
Proactive. You adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others.

WHAT SUCCESS LOOKS LIKE AT YEAR ONE

• Nursing team operating with clearly defined performance standards, consistent workflows, and a high-functioning management layer.
• Measurable improvement in key nursing performance metrics
• Cross-functional partnerships with Product, Data Science, and Quality established and driving actionable outcomes.
• Retention and engagement benchmarks met or exceeded across the nursing workforce.
• Leadership presence felt across the team — nurses at all levels know who the DON is and what they stand for.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $153,000-$180,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.