About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

The Consumer Affairs Manager is a key leader for the Client Experience Team. In this challenging and dynamic role, you will support Formal Complaint Management Research and Response. The responsibility of this leader will be to lead/manage and direct a team of analysts handling formal complaint review/response to customers and regulators on behalf of Institutional Clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the AVP - Client Experience.

What You Will Do:

• Lead and develop a team of consumer affairs representatives, including assessing incoming and retained talent, development, coaching and performance management.
• Provides coaching and direction on complaint case resolution and responses.
• Review letter drafts and edits them.
• Develops and/or revises departmental procedures.
• Oversees departmental reporting.
• Management departmental projects and initiatives.
• Lead Continuous Improvement ideation discussions and definition of improvement opportunities.
• Drive exceptional execution and identify improvements.

What You Will Have:

• Undergraduate degree or equivalent experience.
• Minimum of 5 years Life Insurance Operations and compliance experience required.
• Strong organizational and interpersonal skills.
• Strong analytical capabilities and problem-solving skills, with demonstrated experience leading problem-solving initiatives.
• Experience leading small teams of direct reports.
• Excellent research skills and detail oriented.
• Experience facilitating group discussions.
• Effective communication (verbal and written).
• Collaborative, reliable and eager to learn.
• Highly detail oriented with the ability to succeed in a fast-paced environment with shifting deadlines and priorities.
• Exceptional skills in Microsoft Office programs (including Word, Outlook and Excel).
• Life and Annuity Operations Experience, exposure to formal complaint management review/research a plus.
• Knowledge of Life & Annuity products/systems a plus.
• Knowledge of AI Tools and usage.
• Excellent Process Design Capabilities.
• Strong Analytical Skills.
• Ambitious and Career Driven.

The Consumer Affairs Manager is a key leader for the Client Experience Team. In this challenging and dynamic role, you will support Formal Complaint Management Research and Response. The responsibility of this leader will be to lead/manage and direct a team of analysts handling formal complaint review/response to customers and regulators on behalf of Institutional Clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the AVP - Client Experience.

What You Will Do:

• Lead and develop a team of consumer affairs representatives, including assessing incoming and retained talent, development, coaching and performance management.
• Provides coaching and direction on complaint case resolution and responses.
• Review letter drafts and edits them.
• Develops and/or revises departmental procedures.
• Oversees departmental reporting.
• Management departmental projects and initiatives.
• Lead Continuous Improvement ideation discussions and definition of improvement opportunities.
• Drive exceptional execution and identify improvements.

What You Will Have:

• Undergraduate degree or equivalent experience.
• Minimum of 5 years Life Insurance Operations and compliance experience required.
• Strong organizational and interpersonal skills.
• Strong analytical capabilities and problem-solving skills, with demonstrated experience leading problem-solving initiatives.
• Experience leading small teams of direct reports.
• Excellent research skills and detail oriented.
• Experience facilitating group discussions.
• Effective communication (verbal and written).
• Collaborative, reliable and eager to learn.
• Highly detail oriented with the ability to succeed in a fast-paced environment with shifting deadlines and priorities.
• Exceptional skills in Microsoft Office programs (including Word, Outlook and Excel).
• Life and Annuity Operations Experience, exposure to formal complaint management review/research a plus.
• Knowledge of Life & Annuity products/systems a plus.
• Knowledge of AI Tools and usage.
• Excellent Process Design Capabilities.
• Strong Analytical Skills.
• Ambitious and Career Driven.

The Regional Strategic Sales Director (RSD) is a high-impact leadership role responsible for the strategic expansion, and long-term adoption of Heartflow’s portfolio.The RSD will focus on high-level C-suite engagement, CV service line optimization, and scaling Heartflow’s full suite of solutions across the region. For FY26, the immediate priority is the successful launch of PCI Navigator — Heartflow’s new pre-procedural planning solution for Percutaneous Coronary Intervention (PCI). 

Job Responsibilities: 

Strategic Account Leadership & Portfolio Growth

• Executive Partnership: Manage deep, consultative relationships with C-suite stakeholders, key clinical champions and CV Service Line leaders to align institutional priorities with Heartflow’s offering. 
• Portfolio Adoption: Develop regional plan for the expansion and differentiation of the Heartflow One Platform
• Establish Program Building Plans:  In partnership with CV service line leadership, drive the CCTA program goals and deliverables. Partnering with the local territory teams, lead Quarterly Program Reviews (QPRs) to key stakeholders and decision makers at key accounts.

PCI Navigator Launch 

• Initial Clinical Adoption: In partnership with the TSM, lead the clinical introduction of PCI Navigator, identifying and activating Interventional Cardiology (IC) and key cath lab staff to establish CT-guided PCI as a new pre-procedural standard.
• Workflow: Partner with multi-disciplinary stakeholders (Radiology, Cardiology, and IT) to develop and integrate seamless clinical pathways.
• Long term Adoption: Ensure Cath Lab is set up for success for independent use of the PCI Navigator to ensure long-term account self-sufficiency.
• Medical Education: Drive system wide medical education programs across all appropriate stakeholders. 

Market Development & Influence

• KOL Identification: Work cross functionally in partnership with Medical Affairs to cultivate regional and national Key Opinion Leaders (KOLs) to drive support for the CCTA + Heartflow pathway and lead peer-to-peer educational initiatives.
• Market Intelligence: Gather and communicate voice of customer input and competitive intelligence to guide future product development and market strategy.

Educational Requirements & Work Experience:

• BA/BS Degree required.
• 8+ years of healthcare sales experience; medical device or healthcare technology sales experience is required.
• Proven track record of navigating hospital executive leadership and the C-suite.
• Demonstrated ability to launch new categories or disruptive medical technologies.
• Ability to travel up to 70-80% within the assigned region.

Preferred Qualifications (Nice to Haves):

• Cath Lab Expertise: Deep understanding of Interventional Cardiology workflows; experience with PCI, TAVR, or EVAR is highly preferred.
• Clinical Proficiency: Technical aptitude to discuss complex coronary anatomy, plaque characteristics, and physiology with specialized physicians.
• Specialized Imaging Knowledge: Prior experience with CCTA, IVUS, or OCT imaging is a plus.

Advanced Degree: MBA or advanced clinical credentials (RN, RCIS, RT).

The base salary is $150,000 with the total target compensation for this role being $330,000.  Heartflow offers a robust benefits package. #LI-KS1