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Logistics Specialist, Naples
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POSITION OVERVIEW
The Logistics Specialist is responsible for overseeing and coordinating key operational functions across customer service, logistics execution, inventory flow, and order management to support overall branch performance and customer experience.
This role operates as a critical cross-functional partner to sales, customer service, warehouse, and branch leadership, ensuring alignment across order execution, delivery scheduling, inventory movement, and customer commitments. The position requires a high level of ownership, judgment, and accountability in managing daily operational workflows and resolving issues in real time.
The Logistics Specialist supports both branch-level and multi-branch (UMI-wide) operations, ensuring consistency in logistics execution, process adherence, and service standards across the organization.
This role is expected to operate independently, manage competing priorities, and make real-time decisions that directly impact customer experience, operational efficiency, and branch performance.
JOB RESPONSIBILITIES
- Lead and coordinate daily logistics and operational workflows, including delivery execution, routing, and material movement.
- Own the order lifecycle support process, including order creation, auditing, modifications, issue resolution, and communication.
- Manage delivery scheduling and routing execution to optimize efficiency, cost, and service levels.
- Oversee inbound and outbound transfers, including slab movement and material allocation.
- Drive cross-functional communication between sales, customer service, warehouse, and leadership.
- Support operational decision-making related to slab allocation, delivery prioritization, and truck loading.
- Ensure execution of key processes including returns, damaged material handling, and system updates.
- Leverage systems including Browser, Command Center 2.0, and dashboards to monitor performance.
- Coordinate delivery execution across UMI branches to ensure consistency.
- Identify process improvements to enhance efficiency and customer experience.
- Promote a safety-first culture.
- Support extended operational needs including evenings and rotational Saturdays.
QUALIFICATIONS AND DESIRED ATTRIBUTES
- Bachelor’s degree in Business, Supply Chain, or related field preferred; or equivalent experience.
- 3–5 years of experience in operations, logistics, or customer service.
- Strong understanding of order management and logistics workflows.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and problem-solving skills.
- High level of accountability and professionalism.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office.
- Experience with logistics systems or ERP tools preferred.
WORK ENVIRONMENT / PHYSICAL DEMANDS
Ability to work in indoor and outdoor environments. Ability to support operational schedules. Ability to lift up to 50 lbs.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
Ready to apply?
Apply to UMI Stone/Opustone
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in office out of our Downtown Naples Office.
At Compass You Will:
-
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
-
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
-
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
-
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
-
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
-
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
-
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
-
2-3 years of experience in customer service, training, office management, hospitality, or operations
-
Previous experience in real estate a plus
-
Previous experience with live or remote training a plus
-
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
-
Passion for supporting and serving agents trying to grow their businesses
-
The ability to establish credibility with key agent decision-makers and influencers
-
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
-
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
-
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
-
Skilled communicator with great interpersonal skills, ability to build and manage relationships
-
Meticulous attention to detail, highly organized
-
Strong creative writing skills and eye for design
-
Ability to work in the office during standard operating hours
-
Ability to lift up to 25 lbs
Compensation:
The expected base pay for this position is $29.00 - $31.00 /hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Ready to apply?
Apply to Compass
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager, AKA "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in office out of our Downtown Naples Office.
At Compass You Will:
-
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
-
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
-
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
-
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
-
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
-
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
-
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
-
2-3 years of experience in customer service, training, office management, hospitality, or operations
-
Previous experience in real estate a plus
-
Previous experience with live or remote training a plus
-
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
-
Passion for supporting and serving agents trying to grow their businesses
-
The ability to establish credibility with key agent decision-makers and influencers
-
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
-
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
-
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
-
Skilled communicator with great interpersonal skills, ability to build and manage relationships
-
Meticulous attention to detail, highly organized
-
Strong creative writing skills and eye for design
-
Ability to work in the office during standard operating hours
-
Ability to lift up to 25 lbs
Compensation:
The expected base pay for this position is $29.00 - $31.00 /hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Ready to apply?
Apply to Compass