Privacy Officer Jobs in Nagoya.
All active Privacy Officer roles based in Nagoya.
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WHAT IS BOX?
Box は、クラウドコンテンツマネジメント市場におけるリーディングカンパニーです。私たちのミッションは「Powering how the world works together」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフローなどを提供することにより、顧客のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、顧客のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box は Fortune500 の 67％を含む、グローバルで 100,000 社以上の企業に製品提供しています。
WHY BOX NEEDS YOU
K.K. Box Japan は Box Inc.の日本支社として 2014 年 5 月に設立され、急成長し続けています。私たちはさらに Box を広め、ともに成長を促進していただくことができる人材を求めております。このポジションでは日本のカスタマーサクセスマネージャーチームの一員として、顧客との関係構築、利用促進、満足度の向上、契約維持などに責任を持って業務を行なっていただきます。
WHAT YOU'LL DO
- 強固な関係構築、製品知識、計画、実行を通じて、Box のトップ顧客およびエンタープライズ顧客に対するすべての販売後の活動を管理する
- Box 製品について深く理解し、顧客に対してビジネスニーズに最も適した機能・特徴を説明する
- 導入、チェンジマネジメント、定着、活用の計画作成と実行
- 顧客との定例会議、四半期ヘルスチェックを含む戦略的なレビューなどによるリテンション率向上
- 解約リスクやヘルススコアを管理し、リスクを除く活動を積極的に行う
- 営業およびプロフェッショナルサービス部門と連携し、Box を各顧客のコアアーキテクチャの一部にするための計画を策定する
- プロダクトおよびエンジニアリング部門と連携し、機能要望や不具合の特定とフォローアップを実施する
- 顧客の声を代表する立場として機能し、社内へフィードバックを提供する
WHO YOU ARE
- IT 業界における 3 年以上のアカウントマネジメントの経験
- 顧客と密に連携し、Box に対する満足度を高め、信頼を得ることができる
- 限定的な関係構築だけではなく、複数の顧客と接点を持つことができる
- 基本的な技術知識を有し、顧客からの質問に回答することができる
- 斬新なアイデアとエネルギーを持ち、チームプレーができる
- コンサルティング経験、マーケティング経験があれば尚可
- Salesforce や Zendesk、その他の SaaS の業務利用経験があれば尚可
- 英語力があれば尚可（本社との連携のため）
EQUAL OPPORTUNITY
本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Box では、Diversity&Inclusion を促進するために、大局的なアプローチで採用活動を行っています。みなさまのご応募をお待ちいたしております。私たちはすべての人に等しく機会を提供しており、多様性を尊重しています。人種、宗教、肌の色、国籍、性別、性的指向、年齢、配偶者の有無、退役軍人、身体障害の有無 等による差別は行いません。ご応募に際する個人情報の保護については、当社の Personnel Privacy Notice をご確認ください。
Ready to apply?
Apply to Box
Technical Support Engineer
This position requires Japanese fluency.
The Basics:
At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.
As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
What You’ll Do:
- Assisting customers by:
- Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
- Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
We’re Looking For:
Education
- Associates degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus
Experience and Skills
Must Haves:
- 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending complex troubleshooting
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Good to Have:
- Prior experience and breadth of knowledge needed to support customers
- Hands-on Tanium experience
- Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
- For Federal Roles only:
- Security clearance or ability to obtain a security clearance may be required
- 8140.1 training/8570 certification may be required
- Prior military service in a related field (e.g. NavyCryptologic Technician - Networks, USAF 3D or 1B,Army 17C or 35Q, 25D, etc.) a plus
- Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.)
About Tanium
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
#LI-TO2
Ready to apply?
Apply to TaniumAssociate Technical Support Engineer
This position requires Japanese fluency.
The Basics:
At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.
As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
What You’ll Do:
- Assisting customers by:
- Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
- Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
We’re Looking For:
Education
- Associates degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus
Experience and Skills
Must Haves:
- 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending complex troubleshooting
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Good to Have:
- Prior experience and breadth of knowledge needed to support customers
- Hands-on Tanium experience
- Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
- For Federal Roles only:
- Security clearance or ability to obtain a security clearance may be required
- 8140.1 training/8570 certification may be required
- Prior military service in a related field (e.g. NavyCryptologic Technician - Networks, USAF 3D or 1B,Army 17C or 35Q, 25D, etc.) a plus
- Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.)
About Tanium
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
#LI-TO2
Ready to apply?
Apply to Tanium