About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Join us in reimagining customer experience with Agentic AI. As a Staff or Principal Software Engineer, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.

Areas of ownership:

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple domains and org-wide initiatives.
• Lead cross-team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
• Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.

OUR TECH STACK:

TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS 

Who you are:

• A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact.
• Deeply experienced in enterprise-scale systems and multi-team architecture leadership.
• Equally comfortable flying high (strategic vision) and diving deep (technical details).
• Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
• Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
• Motivated by making the impossible possible and building something iconic.

Our engineering values:

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire

Our recruiting process:

Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Cherry Ventures is supporting our portfolio with this hire

Role: Backend & Infrastructure Engineer

We are hiring a Backend & Infrastructure Engineer to build and scale the platform that powers our energy products. You will own the infrastructure and data systems that connect hundreds of battery installations, ensuring reliability, performance, and scalability as we grow.

We are building Co-Power to power Europe's industry. We believe in a future of true energy abundance, where clean electricity is ultra-affordable, resilient, and a competitive advantage for European manufacturers.

We install large-scale batteries at industrial sites and connect them into an intelligent network that manages electricity in real time, turning factories into energy hubs and making intermittent renewables reliable, dispatchable, low-cost power available around the clock.

Our mission is bold – and we're looking for people who don't just want to rethink energy, but to build the energy company of the future.

What You Will Do

• Own platform reliability and infrastructure scaling as we grow from pilot sites to hundreds of connected battery systems.
• Contribute to data platform architecture – help shape how we ingest, store, and serve time-series data from battery systems and EMS integrations.
• Optimize database performance for high-throughput telemetry data at scale.
• Design monitoring and alerting logic for system health, timeseries data, and model performance in production.
• Build and improve CI/CD pipelines and deployment automation for backend services on AWS.
• Work closely with our data science team to bring models into production with a strong focus on robustness and real-world performance.

What We're Looking For

• 3–5+ years of experience in backend engineering, infrastructure, or platform roles.
• Production AWS experience (ECS, Lambda, EventBridge, RDS).
• Strong PostgreSQL skills – query optimization, indexing, performance tuning.
• Python backend development (FastAPI, SQLAlchemy preferred).
• Infrastructure-as-code (Terraform, CDK, or CloudFormation).
• Comfort with SQL for data exploration and pipeline development.

Bonus if you are experienced with:

• Time-series databases (TimescaleDB, InfluxDB, or similar)
• MLOps practices – model versioning, experiment tracking, CI/CD for ML pipelines
• Energy sector or IoT experience

Benefits

• A competitive salary, potentially alongside equity in Co-Power.
• Top-notch equipment. You choose what you need.
• A dog-friendly office at Goetheplatz, Munich, with all the usual shenanigans.
• While we allow for plenty of flexibility, we ask for an office-first commitment: when you're not traveling, most of your time will be in the office. In an early-stage company, people learn faster, connect better, and accomplish more when they spend meaningful time together.