Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

We are seeking an IT Manager (f/m/d) to lead and professionalize our internal IT operations as the company grows. In this role, you will build secure, scalable IT systems that support employees across the organization, owning internal IT operations, employee lifecycle management, device management, and internal tooling.

You will strengthen security practices and introduce automation to reduce operational friction, ensuring employees have reliable systems, secure access to tools, and efficient processes that scale with Apaleo’s growth.

What You’ll Be Up To

• Own and manage day-to-day internal IT operations, ensuring employees receive reliable support and IT requests are resolved efficiently.
• Manage the employee IT lifecycle, including onboarding and offboarding, user provisioning, and structured access management across company systems.
• Manage device procurement, configuration, and deployment; maintain accurate inventory and offboarding recovery; and enforce security through remote device management and controls.
• Administer and manage internal productivity and SaaS platforms.
• Manage user access, permissions, and tool configuration, ensuring appropriate system access while strengthening identity and access management, including implementing and enforcing SSO.
• Support internal security practices and SOC 2–aligned processes, contributing to a strong security posture across the organization.
• Identify opportunities to automate manual processes and improve workflows through integrations between internal tools.
• Build and improve scalable IT systems and processes that support company growth and a workforce scaling beyond 100 employees.
• Proven experience using AI tools to automate workflows and improve processes across teams.

What You’ll Bring to the Team

• 4+ years of experience in IT operations, IT administration, or IT management.
• Experience supporting employees in fast-growing companies, particularly within Series A–C startups or scaleups.
• Expertise in managing internal SaaS tools and productivity platforms (Microsoft 365, Drata, Slack, etc.).
• Experience managing employee onboarding and offboarding IT processes.
• Experience managing devices and asset inventories.
• Understanding of identity and access management practices.
• Familiarity with security best practices, including SSO and device security.
• Experience improving internal operations through automation or tool integrations.

Mindset & Working Style

• IT generalist mindset comfortable owning a broad operational scope.
• Strong ownership and ability to work independently.
• Pragmatic problem-solving approach and strong prioritization skills.
• Process improvement and automation mindset.
• Must have a proactive, automation-first mindset and actively leverage AI tools to streamline workflows and improve team processes.
• Ability to design systems and processes that scale with company growth.

Nice to Have

• Experience supporting SOC 2 audits or compliance processes. Basic understanding of SOC 2 or similar compliance frameworks.
• Experience leading company-wide AI initiatives to improve processes and operational efficiency.

What Success Looks Like in the First 6–12 Months

• Internal IT operations run smoothly with clear and scalable processes.
• Employee onboarding and offboarding workflows are structured and efficient.
• Internal tools and access management are well-governed and secure.
• Device management and asset inventory are fully organized and tracked.
• Security practices are strengthened, including SSO and identity management.
• IT systems and processes support a growing workforce with minimal operational friction.

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role, it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Available Location: London, Lisbon, Munich or Amsterdam

About the Role

We are seeking a highly accomplished and strategic Account Executive to join our Enterprise/Field Sales team. In this advanced role, you will be pivotal in driving significant growth by leading comprehensive sales cycles within a portfolio of assigned enterprise-level clients, and strategically acquiring new logos. The ideal candidate possesses a deep blend of advanced sales acumen and sophisticated technical understanding, enabling them to lead engagements at all levels, from the C-suite to technical leaders (e.g., Head of/VP of Networking or Security).

As an Account Executive, you will consistently demonstrate advanced proficiency in all sales activities, ensuring highly accurate forecasting, proactive and strategic pipeline management, and consistently exceeding attainment targets. You will be a subject matter expert, speaking fluently about Cloudflare's products, features, benefits, and use cases across diverse customer segments. This role demands the ability to deeply understand complex customer IT Architectures, match them with relevant Cloudflare Reference Architectures, and orchestrate successful, large-scale platform sales. You will be a key driver of digital transformation for our customers, understanding their broader market trends and how Cloudflare uniquely enables their strategic initiatives.

Focus: CIS
NOTE: Candidates must have experience with the following regions/countries: Uzbekistan, Kazakhstan and Azerbaijan

What You'll Do

• Strategic Revenue Generation: Architect and execute advanced territory and account plans to consistently exceed multi-million dollar sales targets and annual quotas, with a strong focus on new business acquisition and expansion within complex enterprise environments.
• Expert Pipeline & Forecasting: Lead proactive and strategic pipeline management efforts, demonstrating a sophisticated understanding of sales cycles and customer buying processes. Deliver highly accurate forecasts, providing clear insights and strategic guidance to sales leadership.
• Deep Customer & IT Architecture Understanding: Develop a profound understanding of customers' IT architectures, including applications and third-party technologies. Architect and align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions.
• Multi-Engagement Leadership: Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organization. Strategically connect disparate needs to strengthen Cloudflare's platform sale, actively involving and influencing technical C-level minus one executives.
• Virtual Team Leadership: Set clear direction and lead a virtual team of in-GEO specialists, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate through situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery.
• Digital Transformation Authority: Act as an authority on digital transformation, understanding key drivers (e.g., new offering development, enhanced customer capabilities) and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations.
• Compelling Value Creation: Articulate highly compelling, strategic value propositions for Cloudflare's services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the "why," communicating the whole picture to both internal and external stakeholders.
• Advanced Negotiation & Closure: Expertly lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate advanced closing skills across new business and expansion opportunities.
• Trusted Advisor & Coach: Build long-term, executive-level strategic relationships, ensuring deep customer adoption, retention, and expansion. Consistently provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of work. Share learnings proactively to build trust across the organization.
• Organizational Impact & Leadership: Consistently focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Serve as a leader within Cloudflare, making significant contributions while elevating the work of others by bringing diverse perspectives and strategic long-term thinking.

Examples of Desirable Skills, Knowledge, and Experience

• Fluency in Russian and English
• 8+ years of advanced experience selling complex technology solutions in the CIS region (particularly Uzbekistan, Kazakhstan and Azerbaijan), with a significant track record of consistently exceeding multi-million dollar quota targets.
• Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies, with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments (e.g., SMBs, enterprise, vertical markets).
• Proven ability to deeply understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales.
• Demonstrated success leading and influencing virtual cross-functional teams (e.g., Solution Engineers, Product Managers, Legal) to drive complex deals to closure.
• Exceptional strategic communication and presentation skills, with a focus on articulating the "why" and conveying the whole picture to executive leadership and technical decision-makers (C-level minus one).
• Advanced negotiation skills with a track record of closing large, complex, six-figure and multi-million dollar deals.
• Expert-level sales acumen: unparalleled proficiency in discovery, positioning, competitive selling, negotiation, closing, and expansion strategies within enterprise accounts.
• Authority on digital transformation trends and their impact on enterprise customers, with the ability to position Cloudflare as a key enabler of strategic business outcomes.
• Strong coaching and mentorship abilities, with a passion for helping colleagues grow and improve.
• Highly self-motivated, entrepreneurial, and resilient, thriving in a fast-paced, high-growth environment with a consistent focus on long-term goals.
• Proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC framework application).
• Bachelor's degree required, with a technical background (e.g., engineering, computer science, MIS) highly preferred.
• Ability to travel as required to engage with key customers and internal teams.

Available Location: Lisbon, London, Amsterdam, Munich

About the Role

We are seeking a highly accomplished and strategic Account Executive to join our Enterprise/Field Sales team. In this advanced role, you will be pivotal in driving significant growth by leading comprehensive sales cycles within a portfolio of assigned enterprise-level clients, and strategically acquiring new logos. The ideal candidate possesses a deep blend of advanced sales acumen and sophisticated technical understanding, enabling them to lead engagements at all levels, from the C-suite to technical leaders (e.g., Head of/VP of Networking or Security).

As an Account Executive, you will consistently demonstrate advanced proficiency in all sales activities, ensuring highly accurate forecasting, proactive and strategic pipeline management, and consistently exceeding attainment targets. You will be a subject matter expert, speaking fluently about Cloudflare's products, features, benefits, and use cases across diverse customer segments. This role demands the ability to deeply understand complex customer IT Architectures, match them with relevant Cloudflare Reference Architectures, and orchestrate successful, large-scale platform sales. You will be a key driver of digital transformation for our customers, understanding their broader market trends and how Cloudflare uniquely enables their strategic initiatives.

What You'll Do

• Strategic Revenue Generation: Architect and execute advanced territory and account plans to consistently exceed multi-million dollar sales targets and annual quotas, with a strong focus on new business acquisition and expansion within complex enterprise environments.
• Expert Pipeline & Forecasting: Lead proactive and strategic pipeline management efforts, demonstrating a sophisticated understanding of sales cycles and customer buying processes. Deliver highly accurate forecasts, providing clear insights and strategic guidance to sales leadership.
• Deep Customer & IT Architecture Understanding: Develop a profound understanding of customers' IT architectures, including applications and third-party technologies. Architect and align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions.
• Multi-Engagement Leadership: Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organization. Strategically connect disparate needs to strengthen Cloudflare's platform sale, actively involving and influencing technical C-level minus one executives.
• Virtual Team Leadership: Set clear direction and lead a virtual team of in-GEO specialists, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate through situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery.
• Digital Transformation Authority: Act as an authority on digital transformation, understanding key drivers (e.g., new offering development, enhanced customer capabilities) and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations.
• Compelling Value Creation: Articulate highly compelling, strategic value propositions for Cloudflare's services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the "why," communicating the whole picture to both internal and external stakeholders.
• Advanced Negotiation & Closure: Expertly lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate advanced closing skills across new business and expansion opportunities.
• Trusted Advisor & Coach: Build long-term, executive-level strategic relationships, ensuring deep customer adoption, retention, and expansion. Consistently provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of work. Share learnings proactively to build trust across the organization.
• Organizational Impact & Leadership: Consistently focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Serve as a leader within Cloudflare, making significant contributions while elevating the work of others by bringing diverse perspectives and strategic long-term thinking.

Examples of Desirable Skills, Knowledge, and Experience

• 8+ years of advanced experience selling complex technology solutions in a B2B enterprise model in Israel, with a significant track record of consistently exceeding multi-million dollar quota targets.
• Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies, with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments (e.g., SMBs, enterprise, vertical markets).
• Proven ability to deeply understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales.
• Demonstrated success leading and influencing virtual cross-functional teams (e.g., Solution Engineers, Product Managers, Legal) to drive complex deals to closure.
• Exceptional strategic communication and presentation skills, with a focus on articulating the "why" and conveying the whole picture to executive leadership and technical decision-makers (C-level minus one).
• Advanced negotiation skills with a track record of closing large, complex, six-figure and multi-million dollar deals.
• Expert-level sales acumen: unparalleled proficiency in discovery, positioning, competitive selling, negotiation, closing, and expansion strategies within enterprise accounts.
• Authority on digital transformation trends and their impact on enterprise customers, with the ability to position Cloudflare as a key enabler of strategic business outcomes.
• Strong coaching and mentorship abilities, with a passion for helping colleagues grow and improve.
• Highly self-motivated, entrepreneurial, and resilient, thriving in a fast-paced, high-growth environment with a consistent focus on long-term goals.
• Proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC framework application).
• Bachelor's degree required, with a technical background (e.g., engineering, computer science, MIS) highly preferred.
• Ability to travel as required to engage with key customers and internal teams.
• Language Skills: English & Hebrew

Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth within a designated geographic region within the Commercial segment (0-500 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of accounts within your assigned geography. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure swift customer adoption of Smartsheet solutions. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets within a defined geographic territory.

This role is based at Smartsheet in Munich, Germany (hybrid eligible) and reports to a Regional Director, DACH Sales.

You Will:

• Build and manage a sales pipeline to meet and exceed software and services sales quotas within your book of business.
• Manage and close complex sales cycles, including needs analysis, solution design, and contract negotiation, utilizing solution selling and the MEDDICC framework.
• Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (0-500 employees).
• Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create an evaluation plan that has clear timelines and drives urgency.
• Develop and maintain strong relationships with local channel partners to identify and pursue new opportunities.
• Stay abreast of local market trends, competitive landscapes, and business dynamics within the assigned geographic region.
• Manage strategic sales motions alongside transactional, high-volume opportunities.
• Develop new business opportunities within existing customers by analysing and proactively targeting high-value needs across multiple departments and lines of business.
• Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals.
• Expand Smartsheet brand awareness at the C-suite, operational, and team level.
• Consult with clients in defining business objectives, success criteria, and program strategy to ensure the customer perception of value that leads to sales renewal and expansion.
• Lead and collaborate with cross-functional teams (Sales Engineering, Consulting, Customer Success, Marketing, Sales Development) to achieve sales objectives.
• Accurately forecast sales opportunities and track key performance indicators (KPIs) to measure success.
• Leverage Smartsheet and other sales tools (Salesforce, Clari, Outreach, Tableau) to manage accounts, track progress, and increase efficiency.
• Perform other duties as assigned

You Have:

• 2+ years of successful SaaS sales experience with a proven track record of exceeding quotas in the Commercial segment.
• Fluency in English & German is required
• Demonstrated experience building and maintaining strong, long-term customer relationships within the Commercial segment.
• Proven ability to drive cross-selling and upselling opportunities within existing accounts.
• Experience with solution selling and the MEDDICC framework.
• Strong understanding of SaaS business models and the competitive landscape in the Commercial segment.
• Proficiency in CRM systems (e.g., Salesforce) and other sales productivity tools.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical & problem-solving skills.
• Bachelor's degree or equivalent experience.
• Legally eligible to work in Germany on an ongoing basis

About the Role

As a VP Strategy, you’ll lead the strategic vision for our German market, acting as the driving force behind integrated brand and digital transformation for our top-tier partners. You will champion a culture of strategic excellence, moving beyond distinct channels to create holistic, data-driven, and culturally relevant narratives. We are looking for someone who is passionate about seeking new opportunities to create impactful work that bridges the gap between creativity, data, and technology.

Responsibilities

• Lead and direct the Strategy capability within Germany, ensuring local output aligns with global standards of excellence.
• Partner directly with C-level clients to define their long-term brand visions, digital roadmaps, and business objectives.
• Translate complex business challenges into sharp, actionable creative briefs and strategic frameworks that inspire our creative and tech teams.
• Oversee the development of integrated strategies across multiple touchpoints—including brand, digital, social, and experience design.
• Collaborate closely with the Managing Director and Regional Head of Strategy to drive organic growth and identify new business opportunities within the DACH region.
• Lead high-stakes pitches and presentations, crafting compelling narratives that win new business and expand current remits.
• Mentor and manage a team of strategists and planners, fostering a collaborative environment that encourages professional growth and innovation.
• Analyse German market trends, consumer behaviours, and emerging technologies to keep our clients ahead of the curve.
• Orchestrate collaboration between cross-functional teams (Creative, Data, Media, and Tech) to ensure strategy is effectively pulled through to execution.

About You

The essentials:

• 10+ years of experience in strategy (brand, digital, or integrated) within a creative agency or consultancy environment, with a proven track record of leadership.
• Fluency in German and English (both written and spoken) is mandatory for this role to effectively navigate the local market and global network.
• Deep understanding of the German (DACH) marketing landscape, cultural nuances, and consumer behaviors.
• Strong experience in leading and winning new business pitches.
• Ability to simplify the complex: you can turn piles of data and research into a single, piercing insight.
• Excellent presentation and storytelling skills, with the charisma to command a room of senior stakeholders.
• Experience managing and inspiring high-performing teams.

Not a must, but a plus:

• Experience working with automotive, tech, or luxury FMCG clients.
• A background that combines both traditional brand planning and modern digital/CX strategy.
• Industry recognition or awards for effectiveness or strategic thinking.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the role

Monks is looking for a Senior Account Manager to join our BMW & MINI team, with experience managing large-scale social media and creative projects. to work for one of the world’s most iconic automotive accounts. 

Our ideal candidate has superb communication and documentation skills, identifies gaps, develops processes, and is comfortable leading by example. Most importantly, they must have a passion for social media, a desire to continuously be up to speed on the latest trends (social, tech, culture, etc), and aspirations for greatness!

You are a social-media-savvy professional, with experience in social media asset management. You are a people person with a positive attitude and the ability to organize and influence people within & outside the organisation.

Based in Munich, this position will be part of a dedicated team embedded with our BMW & MINI account, so the client-facing experience is a must.

Key Responsibilities

• Manage client social needs ranging from content calendar creation to campaign execution, and any other type of digital project that might be thrown your way 
• Increase social engagement and facilitate the online community of the brands we work with.
• Responsible for planning and goal setting across all the Brand Channels, using Social Media Management Tool, such as Brandwatch.
• You will create, research and optimise timely and engaging content optimised for platform used
• You will develop and maintain the relevant governance mechanisms suited to the project.
• You'll not only identify and cultivate new opportunities, but you will also work with team leads from social, creative, technical and growth teams to explore and win these opportunities. Propose new ideas and concepts for social media content
• Ensure the final deliverables and outcomes are consistent with the brief timeline, client’s strategy, brand, and creative goals, as well as our own quality standards.
• You will identify target customers and plan for increased engagement within that customer target.
• Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices and then acting on the information
• Researching social media trends and informing the client of changes that are relevant to marketing activities

About You

• 5+ years’ experience in client-facing digital advertising, account management, or creative production roles.
• Strong understanding of digital content, creative campaign processes, and digital platforms.
• Experience with pitches, proposals, and creating compelling presentation decks; persuasive and highly organized.
• Quick to grasp and articulate client business goals and what needs to be achieved.
• Passionate about digital, emerging technologies, and cultural trends.
• Skilled at coordinating, planning, and communicating—able to represent Monks to clients and internal teams.
• Excellent German and English—both written and verbal.

●  Relationship builder, partnership thinker, and positive team player; an inspiring presence for both clients and colleagues.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role

As an Account Manager, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.
• Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.
• Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.
• Address routine client concerns independently while proactively identifying potential issues and proposing solutions.
• Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.
• Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.
• Support renewals and contribute actively to client retention strategies.
• Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.
• Facilitate client onboarding and provide guidance on maximizing service value for routine projects.
• Gather feedback and insights to help improve services and inform product or strategy decisions.

About You

The essentials:

• Deep understanding of technology, large experience using AI within the daily account management workflows, staying current with AI trends and advancements.
• Solid Project Management & Delivery: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.
• Client Communication & Tracking: Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.
• Monks Product Knowledge: Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.
• Problem Solving: Ability to address routine client concerns independently and proactively propose solutions to potential issues.
• Commercial Awareness: Capability to identify potential upsell opportunities and support retention strategies.

Not a must, but a plus:

• Experience supporting senior client leadership roles in team management efforts.
• Experience contributing to discussions that inform product or strategy decisions based on client ambitions.

#LI-FP1

About the Role

As an Account Manager, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.
• Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.
• Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.
• Address routine client concerns independently while proactively identifying potential issues and proposing solutions.
• Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.
• Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.
• Support renewals and contribute actively to client retention strategies.
• Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.
• Facilitate client onboarding and provide guidance on maximizing service value for routine projects.
• Gather feedback and insights to help improve services and inform product or strategy decisions.

About You

The essentials:

• Deep understanding of technology, large experience using AI within the daily account management workflows, staying current with AI trends and advancements.
• Solid Project Management & Delivery: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.
• Client Communication & Tracking: Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.
• Monks Product Knowledge: Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.
• Problem Solving: Ability to address routine client concerns independently and proactively propose solutions to potential issues.
• Commercial Awareness: Capability to identify potential upsell opportunities and support retention strategies.

Not a must, but a plus:

• Experience supporting senior client leadership roles in team management efforts.
• Experience contributing to discussions that inform product or strategy decisions based on client ambitions.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role

As a Business Director, you’ll act as the architect of growth for a premier portfolio of German Automotive icons and global CPG leaders. You don’t just manage accounts; you lead the digital evolution of brands that are synonymous with German engineering and consumer trust.

In this role, you bridge the gap between "Old Excellence" and "New Culture." You will translate the complexity of automotive hardware and the fast-moving trends of consumer goods into high-impact, social-first ecosystems. You are the strategic heartbeat of the partnership, ensuring that Monks’ global capabilities—from AI-driven production to experiential tech—are deployed to solve the unique challenges of the German market.

Responsibilities:

• Advise C-Suite stakeholders (CMOs and Marketing Directors) on navigating the shift from traditional "push" marketing to community-driven, data-led storytelling.

• Manage the commercial health and P&L of your client cluster, designing growth roadmaps that identify untapped revenue streams.

• Bridge the gap between German client headquarters and Monks’ global hubs, ensuring global best practices are localised effectively.

• Navigate complex ecosystems, balancing German legal/compliance requirements with the need for agile, real-time content production.

• Integrate cross-functional teams across Data, Film, Social, and Tech to ensure campaigns are measurable digital ecosystems.

• Mentor and scale a high-performing account team, fostering a "maker" mindset and overseeing professional growth.

• Implement rigorous workflows to ensure "Perfect Delivery," commercial scoping, and resource efficiency.

• Champion the integration of proprietary AI tools into client workflows to drive efficiency and personalised marketing at scale.

About You

The essentials:

• 10+ Years of Experience: A proven track record in top-tier agencies or digital consultancies, with at least 5 years leading multi-million Euro accounts.

• Industry Authority: Deep knowledge of the Automotive and CPG sectors and the ability to balance long product cycles with rapid social trends.

• Commercial Mastery: High financial literacy regarding margins, resource utilization, and negotiating complex MSAs.

• Strategic Architecture: The ability to design 12-month digital strategies while managing granular production crises.

• Linguistic Power: Professional-level Native German and Fluent English.

• Resilience: The ability to remain calm and decisive within a high-pressure, hyper-growth global agency environment.

Not a must, but a plus:

• The "Hybrid" Edge: Experience in integrated production or a background in data-driven marketing.

• Networker: A strong personal network within the German marketing landscape.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role 

As the Business Director for our BMW & MINI Social Media hub, you will be the strategic heartbeat of one of the world’s most iconic automotive accounts. You are responsible for orchestrating a unified social presence across 26 markets, ensuring that "The Ultimate Driving Machine" and MINI’s "Big Love" spirit are translated into high-performing, culturally relevant content.

You will oversee a high-performance team to deliver social-first excellence while nurturing relationships at the C-suite level. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities:

• Strategic Orchestration: Lead the social roadmap for BMW & MINI across EMEA, ensuring 26 markets operate with a "centralised strategy, localised execution" mindset.
• Growth & Profitability: Own the P&L for the social account. Identify organic growth opportunities and develop and execute long-term client strategies that align with the client’s brand roadmap and lead to significant account expansion.
• Lead and mentor a multidisciplinary team, fostering a culture of high performance, strategic thinking, and commercial focus.
• Senior Stakeholder Management: Act as a trusted advisor to BMW/MINI marketing leads. You must be able to defend bold creative work while speaking the language of business KPIs and ROI.
• Oversee the delivery of complex scopes of work across social, production, experience, and data, ensuring operational excellence and perfect delivery.
• Collaborate with internal leadership and global account teams to align organisational capabilities with client ambitions and resolve complex escalations.
• Safeguard revenue growth and business planning, ensuring targets and KPIs are hit while identifying opportunities for new assignments that add value.
• Design workflows and processes that improve efficiency and profitability, ensuring the correct flow of projects from beginning to end.
• Operational Excellence: Oversee the "Central Hub" that services the markets. Streamline workflows between creative, production, and media teams to ensure speed-to-market.
• Market Harmonisation: Ensure that a campaign launching in Germany resonates just as powerfully in Portugal or Poland, managing the delicate balance of brand safety and local edge.
• Innovation Leadership: Keep the brands at the forefront of social trends.

About You

The essentials:

• 10+ years of industry experience with 5+ years in a lead role managing high-value, interdisciplinary work.
• Exceptional "Strategic Architect" capabilities: able to design long-term strategies that drive client growth.
• Deep mastery of social media and a strong background in (and love for) the automotive industry.
• Strong operational and commercial acumen, with an understanding of the financial levers that drive profitability.
• Proven track record of building trust-based relationships with top-tier advertisers and influencing senior stakeholders.
• Native in German and fluent in English 

Not a must, but a plus:

• Experience working with global account teams and coordinating across international offices.
• Previous experience in a "hybrid" role combining business leadership with production oversight.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role 

As the Business Director for our BMW & MINI Social Media hub, you will be the strategic heartbeat of one of the world’s most iconic automotive accounts. You are responsible for orchestrating a unified social presence across 26 markets, ensuring that "The Ultimate Driving Machine" and MINI’s "Big Love" spirit are translated into high-performing, culturally relevant content.

You will oversee a high-performance team to deliver social-first excellence while nurturing relationships at the C-suite level. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities:

• Strategic Orchestration: Lead the social roadmap for BMW & MINI across EMEA, ensuring 26 markets operate with a "centralised strategy, localised execution" mindset.
• Growth & Profitability: Own the P&L for the social account. Identify organic growth opportunities and develop and execute long-term client strategies that align with the client’s brand roadmap and lead to significant account expansion.
• Lead and mentor a multidisciplinary team, fostering a culture of high performance, strategic thinking, and commercial focus.
• Senior Stakeholder Management: Act as a trusted advisor to BMW/MINI marketing leads. You must be able to defend bold creative work while speaking the language of business KPIs and ROI.
• Oversee the delivery of complex scopes of work across social, production, experience, and data, ensuring operational excellence and perfect delivery.
• Collaborate with internal leadership and global account teams to align organisational capabilities with client ambitions and resolve complex escalations.
• Safeguard revenue growth and business planning, ensuring targets and KPIs are hit while identifying opportunities for new assignments that add value.
• Design workflows and processes that improve efficiency and profitability, ensuring the correct flow of projects from beginning to end.
• Operational Excellence: Oversee the "Central Hub" that services the markets. Streamline workflows between creative, production, and media teams to ensure speed-to-market.
• Market Harmonisation: Ensure that a campaign launching in Germany resonates just as powerfully in Portugal or Poland, managing the delicate balance of brand safety and local edge.
• Innovation Leadership: Keep the brands at the forefront of social trends.

About You

The essentials:

• 10+ years of industry experience with 5+ years in a lead role managing high-value, interdisciplinary work.
• Exceptional "Strategic Architect" capabilities: able to design long-term strategies that drive client growth.
• Deep mastery of social media and a strong background in (and love for) the automotive industry.
• Strong operational and commercial acumen, with an understanding of the financial levers that drive profitability.
• Proven track record of building trust-based relationships with top-tier advertisers and influencing senior stakeholders.
• Native in German and fluent in English 

Not a must, but a plus:

• Experience working with global account teams and coordinating across international offices.
• Previous experience in a "hybrid" role combining business leadership with production oversight.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role

As a Business Director, you’ll act as the architect of growth for a premier portfolio of German Automotive icons and global CPG leaders. You don’t just manage accounts; you lead the digital evolution of brands that are synonymous with German engineering and consumer trust.

In this role, you bridge the gap between "Old Excellence" and "New Culture." You will translate the complexity of automotive hardware and the fast-moving trends of consumer goods into high-impact, social-first ecosystems. You are the strategic heartbeat of the partnership, ensuring that Monks’ global capabilities—from AI-driven production to experiential tech—are deployed to solve the unique challenges of the German market.

Responsibilities:

• Advise C-Suite stakeholders (CMOs and Marketing Directors) on navigating the shift from traditional "push" marketing to community-driven, data-led storytelling.

• Manage the commercial health and P&L of your client cluster, designing growth roadmaps that identify untapped revenue streams.

• Bridge the gap between German client headquarters and Monks’ global hubs, ensuring global best practices are localised effectively.

• Navigate complex ecosystems, balancing German legal/compliance requirements with the need for agile, real-time content production.

• Integrate cross-functional teams across Data, Film, Social, and Tech to ensure campaigns are measurable digital ecosystems.

• Mentor and scale a high-performing account team, fostering a "maker" mindset and overseeing professional growth.

• Implement rigorous workflows to ensure "Perfect Delivery," commercial scoping, and resource efficiency.

• Champion the integration of proprietary AI tools into client workflows to drive efficiency and personalised marketing at scale.

About You

The essentials:

• 10+ Years of Experience: A proven track record in top-tier agencies or digital consultancies, with at least 5 years leading multi-million Euro accounts.

• Industry Authority: Deep knowledge of the Automotive and CPG sectors and the ability to balance long product cycles with rapid social trends.

• Commercial Mastery: High financial literacy regarding margins, resource utilization, and negotiating complex MSAs.

• Strategic Architecture: The ability to design 12-month digital strategies while managing granular production crises.

• Linguistic Power: Professional-level Native German and Fluent English.

• Resilience: The ability to remain calm and decisive within a high-pressure, hyper-growth global agency environment.

Not a must, but a plus:

• The "Hybrid" Edge: Experience in integrated production or a background in data-driven marketing.

• Networker: A strong personal network within the German marketing landscape.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

Location: Berlin (Hybrid) Travel: ~25%

About Parloa:

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

This is an opportunity to build a new industry. Agentic AI for enterprise is nascent. You’ll define what “good” looks like - at the forefront, with the hardest customers, solving the toughest problems.

Areas of ownership:

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who you are:

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client-specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have:

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Our recruiting process:

TA Screen (45 min) → Hiring Manager Call (45 min) → Product + Commercial Stakeholder Call (60 min.) →Technical Stakeholder Call (60 min.) → Case Study (take-home) → Bar Raiser Interview (60 min.)

Ready to build a new industry? Submit your resume and a brief cover note: “What’s a customer outcome you owned? What did you personally build/execute (not just advise)?”

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Product Marketing Manager, you will fuel the adoption of Parloa’s AI agents by CX teams and contact centers around the globe. You will play a crucial part in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating content, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, enjoy strategic and tactical work, operate autonomously, and collaborate seamlessly across departments and time zones. 

This role will have a strong focus in a few areas: first, on amplifying the market impact of our AI Agent Management Platform (Parloa AMP). And, on helping Parloa differentiate itself in the noisy and crowded AI agent market, and driving global awareness of the impact our customers are driving with the platform.  And also, working closely with Sales to execute more effectively, leveraging the two elements above: new state-of-the-art products and better-differentiated positioning and messaging. 

Areas of ownership:

• Spearhead GTM efforts for our platform: define the positioning and messaging for our products, orchestrate product communication plans, develop marketing materials, and drive high-impact, cross-functional product launches across Product, Marketing, Sales, CX, etc. 
• Work with the Product and Engineering teams to make the roadmap sing, ensure its alignment with the company narrative and GTM plan, and keep all interested audiences, from prospects to partners to customers, in the loop. 
• Empower the sales teams by refining how they position our platform, researching customer use cases and proof points, creating collateral, running training sessions with our Enablement team, and polishing competitive differentiators in collaboration with our Competitive Intelligence team, whatever it takes to keep revenue growing 3x.
• Amplify our market awareness by helping source thought leadership content ideas, collaborate on outlines, create and/or review content, and speak on webinars - all in partnership with our Content team, Evangelists, CX team, executives, etc.

Who you are:

• 6+ years of experience as a Product Marketing Manager, or 8+ years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You already have a Product Marketing playbook.
• A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and individual deal support. When a rep needs the big guns, they call you. 
• Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention.
• Ambidexterity for both strategy and tactics. You’ve crafted a company narrative… and also created the sales deck from top to bottom. In a pinch, you can take product screenshots and Photoshop them to look just right… for the roadmap vision deck. Yes, Design and Product can come in and make it look amazing when we’ve got the time, but sometimes your work needs to stand on its own when we have to move fast.
• A near-native level of English, since we sell a lot of software in North America.

NICE TO HAVE:

• Experience using, building, marketing, or selling customer experience tools (e.g. software for customer service, contact centers, digital experiences/content management, mobile apps, email/web marketing, etc). You can help our prospects and customers understand how to use Parloa to boost NPS, increase conversion rates, drive revenue, and reduce customer churn — and bonus points if you’ve ever put AHT or FCR in a presentation.
• Experience working for a fast-growing, venture-funded B2B software company. This isn’t the first time you’ve built a SaaS plane while it’s flying.
• Business fluent in German to support our DACH teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Competencies

• Storytelling & Communication: Demonstrates excellent verbal and written communication skills, with the ability to craft compelling narratives across different formats (on stage, in calls, in blog posts, etc.).
• Collaboration & Cross-functional Partnership: Proven ability to work effectively across multiple departments to achieve common goals, fostering strong interdepartmental relationships.
• Creativity & Production: Strong creative skills, from the generation of new positioning and messaging, to nice looking slide decks when you don’t have time to collaborate with Design.
• Decisiveness & Independent Judgment: Able to make independent decisions in a globally distributed team setting, particularly in time-sensitive situations.
• Self-organization & Prioritization: Highly skilled at prioritizing tasks, managing backlogs, and meeting deadlines in a fast-paced environment.
• Entrepreneurial Mindset: Thrives in undefined environments, taking the initiative to build and launch new processes, products, or strategies from scratch.
• Technological Aptitude & AI Knowledge: Strong interest in and aptitude for learning new technologies, particularly in AI, with the ability to quickly understand and apply new trends.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers. You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence. By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services.

Areas of ownership:

• Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.
• Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.
• Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.
• Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.
• Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.
• Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.
• Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.
• Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices.

Who you are:

• 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.
• A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer.
• Proficiency in at least one scripting or programming language like Python, Go, or Bash.
• Hands-on expertise with a major cloud provider (AWS, GCP, or Azure).
• Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker.
• Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.
• A strong background in Infrastructure as Code (Terraform is highly preferred).
• Experience building self-service tools and platforms that empower specific development teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI.

This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry.

Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa.

Areas of ownership:

• Define and lead applied AI initiatives across agent systems, LLM evaluation, and model optimization
• Own ambiguous problem spaces end-to-end: from framing and experimentation to production impact
• Design and implement evaluation & benchmarking frameworks, leveraging and challenging industry standards — and where needed, defining new ones
• Drive innovation in agentic systems, including topics like routing, memory, and context engineering
• Prototype and validate new approaches (e.g., model combinations, fine-tuning strategies, or open-weight models)
• Translate research into production-ready solutions, working closely with engineering teams
• Act as a technical authority and multiplier, mentoring others and shaping best practices
• Establish and lead the Applied Science guild, fostering knowledge sharing and raising the bar across teams
• Influence product and technical strategy, identifying where applied science can unlock the most value

Who you are:

• 12+ years of experience in Applied Machine Learning, Applied Science, or a related field, with a proven track record of delivering ML/AI systems in production
• Experience with agent-based systems or multi-step LLM workflows
• Strong recent experience working with LLMs and Generative AI systems, ideally in production environments
• Demonstrated ability to own and drive ambiguous problem spaces end-to-end—from problem framing to measurable impact
• Deep understanding of evaluation methodologies, benchmarking, and model performance analysis, including human-in-the-loop approaches
• Hands-on technical skills, with the ability to prototype, experiment, and ship solutions in collaboration with engineering teams
• Experience working on production systems, balancing speed, quality, and scalability
• Proven technical leadership and influence, with experience shaping direction, mentoring others, or driving cross-team initiatives
• Ability to operate at both strategic and execution levels, connecting long-term vision with day-to-day decisions
• Strong communication skills, with the ability to clearly articulate ideas and influence technical and non-technical stakeholders
• Evidence of broader impact (e.g., published work, open-source contributions, internal initiatives, or industry influence) is a plus

We know that great candidates don’t always meet every single requirement. If you’re excited about this role and believe you could make an impact, we encourage you to apply, even if your experience doesn’t perfectly match every qualification.

Nice to have

• Familiarity with model routing, fine-tuning, or open-weight models
• Background in human-in-the-loop evaluation or annotation systems
• Contributions to public research, blogs, or open-source projects

Our recruiting process:

Talent Acquisition → Technical Peer Interview → 360° Technical Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe.
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in German and English, with Turkish language skills being a significant strategic asset.
• Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Regional Vice President Sales, Eastern Europe & Alps, you will lead and scale a team of Enterprise Account Executives, driving revenue growth across new logo acquisition and customer expansion. As part of the CEE Commercial Leadership team, you’ll shape how Parloa builds and wins in a diverse and evolving region.

This is your opportunity to build a market from the ground up while developing a high-performing sales organization, defining go-to-market strategy, establishing Parloa’s presence, and driving long-term growth at scale.

Areas of ownership:

• Sales Leadership & Team Development: Lead, coach, and scale a team of Enterprise Account Executives, fostering a high-performance culture and consistently exceeding revenue targets.
• Go-to-Market Strategy: Own and execute the regional GTM strategy, including market entry, segmentation, positioning, and early customer acquisition.
• Revenue Growth: Drive both new logo acquisition and expansion within existing accounts, ensuring sustainable and scalable revenue growth.
• Strategic Deal Support: Guide the team through complex, multi-stakeholder enterprise sales cycles, supporting deal strategy and executive engagement when needed.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.
• Talent Acquisition & Development: Hire, onboard, and develop top sales talent, building a strong and scalable team.
• Cross-functional Leadership: Partner closely with Growth, Partnerships, Solution Engineering, and Customer Engagement to align across the full revenue funnel.

Who you are:

• 3+ years of experience leading B2B SaaS sales teams, ideally across international or emerging markets such as Eastern Europe or the Alps
• Strong understanding of complex enterprise sales cycles (300k+ ARR deals)
• Proven track record of building and leading high-performing teams in high-growth SaaS, AI, or technology environments
• Experience coaching methodology-based selling (e.g. MEDDPICC) and driving a challenger mindset
• Data-driven in managing pipeline, forecasts, conversion rates, and deal health
• Strong executive presence, with the ability to engage and influence C-level stakeholders
• Ability to balance structure and pragmatism in a fast-paced, scaling environment
• Values-driven leadership style, with a focus on accountability, ownership, and team success
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Senior Value Consultant, you will own the financial narrative behind Parloa’s most strategic enterprise deals by shaping how customers understand, quantify, and commit to the value of agentic AI. You’ll operate at the intersection of Sales, Solution Engineering, and executive stakeholders, turning AI capabilities into clear, defensible business outcomes.

This is your opportunity to shift conversations from features to impact by building CFO-grade business cases, influencing high-stakes decisions, and making Parloa one of the easiest partners to invest in through clarity, rigor, and value transparency.

Areas of ownership:

• Value Engineering & Deal Support: Lead value engagements across the sales cycle, from early-stage value framing to late-stage deal support and post-live validation for strategic enterprise opportunities.
• Business Case Development: Build robust, CFO-grade ROI models that quantify impact across cost reduction, productivity, revenue, and customer experience.
• Executive Value Discovery: Facilitate value discovery sessions and workshops with senior stakeholders, translating strategic priorities into measurable financial outcomes.
• Value-led Selling Enablement: Develop frameworks, narratives, and tooling that enable Sales and Solution Engineering to lead confident, value-driven conversations.
• Strategic Deal Partnership: Support high-priority deals and lighthouse accounts by shaping value narratives for positioning, pricing, and expansion.
• Scalability & Tooling: Translate field insights into repeatable models, benchmarks, and playbooks to scale value engineering across the organization.

Who you are:

• 5–8+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise SaaS or B2B environments
• Proven track record of owning ROI models and business cases that influenced €1M+ enterprise deals involving finance and procurement stakeholders
• Strong financial modeling expertise (e.g. NPV, IRR, TCO, payback), with the ability to build, defend, and adapt models in real time
• Experience working in complex, multi-stakeholder enterprise sales environments with ambiguity and time pressure
• Strong executive presence, with the ability to translate complex analysis into clear, compelling business narratives
• Advanced Excel or Google Sheets skills for multi-scenario modeling, combined with strong presentation capabilities
• High level of ownership and autonomy, with the ability to operate independently while partnering closely with cross-functional teams

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Join us in reimagining customer experience with Agentic AI. As a Staff or Principal Software Engineer, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.

Areas of ownership:

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple domains and org-wide initiatives.
• Lead cross-team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
• Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.

OUR TECH STACK:

TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS 

Who you are:

• A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact.
• Deeply experienced in enterprise-scale systems and multi-team architecture leadership.
• Equally comfortable flying high (strategic vision) and diving deep (technical details).
• Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
• Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
• Motivated by making the impossible possible and building something iconic.

Our engineering values:

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire

Our recruiting process:

Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Strategic Engagement Manager, you will own the success of Parloa’s most strategic enterprise customers, driving long-term partnerships, measurable business outcomes, and multi-year growth. You’ll operate at the intersection of strategy, delivery, and expansion, guiding organizations through complex AI and CX transformations.

This is your opportunity to work with leading enterprises at the highest level by translating AI vision into tangible impact, shaping large-scale deployments, and positioning Parloa as a long-term transformation partner.

Areas of ownership:

• Strategic Account Ownership: Own Parloa’s most strategic enterprise relationships, driving success plans, KPIs, and measurable business outcomes across the full customer lifecycle.
• Executive Advisory: Partner with senior stakeholders to translate AI and CX strategies into enterprise-wide initiatives across multiple business units and geographies.
• Delivery Orchestration: Oversee complex implementations by aligning Product, Engineering, Deployment, and partners to ensure smooth, on-time, high-impact rollouts.
• Value Realization & Storytelling: Quantify and communicate business impact through data-driven insights, executive business reviews, and clear success narratives.
• Expansion & Growth: Identify and drive expansion opportunities, scaling successful use cases across regions, teams, and functions.
• Cross-functional Leadership: Collaborate closely with Sales, Solution Engineering, Value Consulting, and partners to align on strategy, execution, and long-term growth.

Who you are:

• 8+ years of experience in enterprise software, consulting, or customer success, managing large and strategic accounts
• MBA or Master’s degree in Business, Engineering, or a related field
• Experience with ERP systems in global enterprise environments
• Proven track record of translating executive vision into measurable business outcomes and commercial impact
• Strong ownership mindset, with the ability to operate effectively in complex, ambiguous environments
• Experience engaging and influencing senior stakeholders, including executive and board-level audiences
• Ability to align cross-functional teams around a shared strategy and drive execution at scale
• Strong understanding of AI, automation, and enterprise systems, with the ability to translate technical capabilities into business value
• Structured, proactive, and collaborative working style, with a focus on outcomes and long-term partnerships
• Native or bilingual in German and fluent in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Team Lead, Enterprise Customer Engagement DACH, you will lead and grow a team of Enterprise Engagement Managers, driving customer outcomes, team performance, and scalable impact across Parloa’s enterprise customers. You’ll combine strategic customer leadership with people leadership, empowering your team to deliver value, drive adoption, and unlock long-term growth.

This is your opportunity to shape how Parloa scales customer engagement: developing high-performing talent, building repeatable playbooks, and helping enterprise customers realize the full potential of agentic AI.

Areas of ownership:

• Team Leadership & Development: Lead, coach, and grow a team of Enterprise Engagement Managers, fostering a high-performance culture built on ownership, trust, and continuous improvement.
• Customer Outcomes & Value Realization: Own team-level KPIs across adoption, retention, and expansion, ensuring measurable customer impact and long-term success.
• Strategic Customer Engagement: Support key enterprise accounts as an executive sponsor or escalation point, guiding complex stakeholder environments and critical customer moments.
• Expansion & Growth: Enable the team to identify and drive expansion opportunities, turning customer success into sustainable revenue growth.
• Operational Excellence: Define and scale processes, playbooks, and ways of working to support efficiency, consistency, and future team growth.
• Cross-functional Leadership: Partner closely with Sales, Professional Services, Product, and Engineering to ensure alignment and a seamless customer experience.

Who you are:

• 6–8+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• 1–2+ years of experience leading or mentoring others, with a strong ability to coach and develop high-performing teams
• Proven track record of owning customer outcomes and translating adoption and value realization into retention and expansion
• Experience navigating complex customer situations, including escalations and senior stakeholder management
• Strategic mindset combined with hands-on execution and a strong sense of ownership
• Excellent communication and presentation skills, with the ability to engage senior stakeholders and executives
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Munich for our hybrid working model.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273390805

About the opportunity 

• We are looking for a commercial and revenue driven Junior Sales Manager (18 Months Fixed-Term Contract) to join our DE Agency team and play a key role in supporting and driving new and existing business growth across the biggest agencies in Germany. You’ll play a crucial role in supporting our agency sales team to drive revenue, create proposals, build relationships across agencies and deliver solutions that align with client goals. You have a high affinity in driving business growth, a general understanding of the advertising landscape and are highly motivated to get stuck into a sales role and be hands on.

What will you do?

• Gain a wide understanding of the German Agency Landscape.
• Support the Agency Sales Team in creating proposals, answering briefings, tracking
  pipeline and deliver best in class client servicing.
• Proactively search for new business opportunities across the agency landscape.
• Collaborate and work closely with other departments (Account managers, Client
  Direct Team, Creative, Data and Insights) to drive revenue.
• Be a crucial member of the team to help achieve and over exceed revenue and growth
  targets.

What will you bring to the team?

• Your skills and experiences:
  ○ Highly motivated to be part of a revenue and performance driven team.
  ○ Initial knowledge of digital advertising, including performance, online video, display and CTV.
  ○ First Sales Experience is beneficial.
  ○ Excellent communication and relationship-building skills.
  ○ Strategic, solution-oriented and self-driven.
  ○ Fluent in German, English is beneficial.

• You connect with our values:
  • Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
  • Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
  • Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
  • Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
  • Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

We care about you 

• Competitive salary and benefits package.
• Opportunity to work with a talented team of professionals.
• Chance to make a significant impact on the company's growth.
• Challenging and rewarding work environment.
• We offer a hybrid work model (3 office days).
• Work from Anywhere (nomad days).
• Weekly meal allowance.

#Ly-hybrid

Please submit your CV in English.

About the opportunity 

• We are looking for a highly motivated and experienced Senior Sales Manager to join our Agency Sales team in Germany. The ideal candidate will have a strong network within the German media agency landscape (preferably Publicis) and a proven track record of developing and maintaining relationships with key decision-makers within these agencies. A deep understanding of the (online) Media/Advertising ecosystem is a must. The Senior Sales Manager will be responsible for developing and executing sales strategies, identifying new business opportunities, and delivering and outperforming on sales targets, in a fast-paced collaborative environment.

What will you do?

• Drive revenue across your agency patch focussing on both existing clients and new prospects.
• Develop and maintain relationships with existing clients and agencies.
• Identify new business opportunities within your agency patch.
• Provide a strong consulting dimension and an excellent-quality service.
• Propose relevant media recommendations adapted to your clients' needs.
• Work in close collaboration with the various internal areas of expertise (Insights, Creative Studio, Account Management, Platform) in order to best meet client requirements.
• Ensure a high level of client satisfaction to generate renewals and increase incremental revenue.
• Responsible in hitting and outperforming quarterly revenue target.

What will you bring to the team?

Your skills and experiences:

• 5+ years of experience in selling media to media agencies.
• Relentless revenue and customer focus to drive existing and new revenue across the agency patch.
• Strong network within the German media agency landscape (preferably Publicis).
• Excellent relationship-building and interpersonal skills.
• Proven ability to close larger deals.
• Strong analytical, solution- driven and self-driven.
• Ability to work independently and as part of a high performing team. 
  
  You connect with our values:
  • Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
  • Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
  • Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
  • Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
  • Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

We care about you

• Competitive salary and benefits package.
• Opportunity to work with a talented team of professionals.
• Chance to make a significant impact on the company's growth.
• Challenging and rewarding work environment.
• We offer a hybrid work model (3 office days).
• Work from Anywhere (nomad days).
• Weekly meal allowance.

#Ly-hybrid

Please submit your CV in English.

Meet the Team

We know the impact experiences have on lasting memories. That's why, we help brands connect in a meaningful way with their audience through culturally resonant campaigns.

Operating like a creative agency, our team uses their expertise in entertainment and immersive events to help brands and agencies across the globe conceptualize, produce, and manage multi-channel campaigns that give audiences experiences they will remember. 

We craft bespoke strategies that blend branded content, digital storytelling, ticketed experiences, and premium sponsorships, tailored to each market.

Join us if you’re excited to shape global campaigns, craft stories that connect with people everywhere, and bring top brands to life through unforgettable immersive experiences.

The Role

As the Creative Solutions Project Manager, you will be responsible for the end-to-end delivery of high-impact brand partnership projects. You'll drive innovative campaign ideas and maintain outstanding client relationships in a fast-paced, creative environment. This is a strategic role for a detail-oriented professional eager to shape the future of entertainment.

What You’ll Do

• Drive different department teams for the development and end-to-end delivery of brand partnership projects.
• Coordinate with internal teams across sales, marketing, and design to collaborate on campaign delivery and deadlines.
• Lead day-to-day client communication, delivering outstanding service and identifying upsell opportunities.
• Collaborate with creative strategists to develop innovative campaign proposals and media plans.
• Manage and feature in branded shoots as on-screen talent when required.
• Analyze campaign data to translate results into insightful stories and constructive solutions.
• Maintain a deep understanding of the media and events market to ensure competitive positioning.

Who You Are

• 3-5+ years of experience in Project/Account Management or Production within a media owner or agency.
• Proven expertise in crafting visually appealing, client-facing decks and strategies.
• Strong strategic and analytical skills with a talent for transforming data into actionable insights.
• Deep knowledge of the global media, advertising, and social landscape.
• Natural problem-solver with exceptional communication and negotiation capabilities.
• Fluency in English is essential for this role.
• Proactive self-starter with impeccable attention to detail and accuracy.

Why You’ll Love It Here

• Attractive compensation package and performance-based bonus.
• 40% discount on all Fever events and experiences.
• Gympass membership and language lessons (English or Spanish).
• Home office friendly and a great work environment with a talented international team.
• Opportunity for professional and personal growth with responsibility from day one.

#LI-Hybrid #LI-CM1 #LI-Fulltime

Who we are

The role

The day-to-day

• Develop and implement a robust software configuration management infrastructure in line with DO-178C guidelines

• Select, install, and configure CM tools and systems, ensuring seamless integration with existing development environments

• Establish version control systems, build systems, and artifact repositories to manage software configuration items effectively

• Collaborate with cross-functional teams to define and maintain configuration baselines, ensuring traceability and integrity of all software products

• Own the problem reporting and change request process to facilitate effective tracking and resolution of software issues

• Organise Change Control Boards (CCB) to evaluate and approve change requests, ensuring changes are systematically reviewed and authorized before implementation

• Work closely with software development, testing, and quality assurance teams to ensure smooth software delivery processes

• Provide training and support to engineering teams on CM tools, processes, and best practices

You should apply if you

• Have a Bachelor’s or Master’s degree in Computer Science, Software Engineering, Aerospace Engineering, or a related field

• Have proven experience in software configuration management within the aerospace and defence industry

• Have a proven track record of implementing and managing a DO-178C compliant software configuration management infrastructure

• Are experienced with version control systems (Git, SVN), build systems (Jenkins, Bamboo) and CM tools (IBM Rational, Jira)

• Have an in-depth understanding of DO-178C guidelines and requirements, particularly in software configuration and change management

• Can demonstrate strong knowledge of software development life cycle (SDLC) processes and methodologies

• Are familiar with Agile or Scrum development environments

• Have excellent communication skills for engaging at all levels within an organisation. We are a flat organisation so briefing to/working with the C-Suite can be expected

• Demonstrate strong problem-solving, critical thinking, and analytical skills with a curiosity to learn innovative technology and ways of working 

• Can work independently in a dynamic, high-paced environment

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

This position may require the successful applicant to apply for and be granted local and potentially other NATO security clearances.  

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.  

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. 

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe

#LI-DNI

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

As an Auth0 Solutions Engineer you have a background in Development and are passionate about Customer Identity. In this role, you will be a technical expert who can engage with our customers to help them address their identity management challenges, driving a clear technical preference for Okta's Auth0 offering.

You will be part of a team of Solution Engineers, supporting the German region. You will give product demonstrations, help customers understand the product, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to use cloud security technology. 

What you’ll be doing 

• Deliver interactive presentations and solution demonstrations to all levels of an organization
• Whiteboard solutions, modeling how Okta's Auth0 product will support their current architecture requirements and use cases
• Lead Q&A sessions with prospective customers to understand their requirements
• Execute well-defined, outcome-focused PoCs and PoVs
• Collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts
• Maintain a broad and deep technical understanding of the Auth0 product line and the underlying technologies and protocols
• Stay current on industry trends through self-study, research, and online courses
• Proactive engagement in local and regional sales and marketing events

What you’ll bring to the role

• Fluency in English and German is a MUST
• Software Engineering or Development experience, and a desire to become more customer facing
• Understand what’s relevant in order to design and implement reliable, scalable, high performing Web based solutions
• Knowledge of Authentication and Authorisation protocols and frameworks such as SAML, OIDC and OAuth 
• Experience working with REST APIs and SDKs
• An ability to communicate very effectively with the technical and non technical audience
• Comfort working with cloud based source control systems such as GitHub and Bitbucket
• Development experience on the server side as well as client side application design

And extra credit if you have experience in any of the following! 

• Experience working in a Pre-Sales role as Sales Engineer or Solutions Engineer

• An understanding of cloud deployments stacks such as AWS, Azure and GCP
• Experience in developing mobile applications (using React Native/Ionic/Xamarin) and understanding the identity layer integration involving devices is a huge plus
• Experience speaking at technical conferences and events
• Have experience working with Okta and/or Auth0

#LI-Remote

#LI-JP3

P15260_3336594

Tenstorrent is seeking a high impact Emulation Engineer to help bring our SiP based AI or ML engines to life through scalable, high performance emulation platforms. This role is ideal for someone who thrives on technical ownership, solves system level problems, and wants to influence silicon debug, DV, and performance from the ground up. You will build the infrastructure that allows our chiplet based systems to be explored, tested, and validated across hardware, software, and architectural layers.

This role is remote, based in Munich, Germany.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• Bring 10+ years of SoC or ASIC experience, including a deep understanding of logic design, verification, and emulation platforms.
• Fluent in Verilog or SystemVerilog, C or C++, and SystemC, with hands-on experience using commercial emulators such as ZeBu, Palladium, or Veloce.
• Confident in architecting DV and emulation environments, from transactors to monitors to debug hooks, and automate everything you can.
• Collaborative and self driven, with a passion for mentoring junior engineers and working cross functionally with architecture, software, and DV teams.

What We Need

• A passion to build and scale a multi chiplet emulation ecosystem that supports DV, software development, and power or performance debug.
• Comfort in developing testbenches, transactors, monitors, and support systems to enable high quality, high efficiency emulation usage.
• Experience in driving emulation coverage from functional and performance to low level software enablement, and automate as much of the flow as possible.
• To optimize the platform for frequency, resource sharing, and end user support, ensuring Tenstorrent teams get the most from emulation.

What You Will Learn

• Building an emulation flow that supports chiplet based SiPs at scale, spanning AI workloads, interconnects, and system level power.
• How Tenstorrent integrates AI engines, RISC V CPUs, die to die links, PCIe, UCIe, and memory controllers into one unified platform.
• To align virtual prototyping, power analysis, and emulation into a full stack validation solution.
• How emulation sits at the core of a cross functional silicon bring up strategy, from RTL to post silicon debug and customer delivery.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

We're looking for a commercially driven, AI-fluent sales professional to join Asana's AI GTM Specialist Team. Our sales team is committed to customer centricity — understanding and meeting the unique needs of each customer by delivering exceptional value through tailored solutions and strategic partnerships. The AI GTM Specialist Team sits at the intersection of GTM strategy and product growth, operating as co-prime partners to our core Account Teams to drive ARR, adoption, and customer outcomes across Asana's AI product line. 

In this role, you'll act as both a strategic operator and a product growth driver — embedded across key accounts and segments in your region, supporting the commercial motions that turn AI opportunity into closed revenue. You'll partner closely with core Account Executives, Solutions Engineers, and cross-functional teammates in Marketing, Product, and Field Readiness to shape how Asana's AI products scale. 

This role can either be fully remote depending on where you live in Germany, or based in our Munich office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Drive AI product ARR across your region by partnering directly with core Account Teams on AI Studio and AI Teammates deals — owning the commercial strategy, pitch co-development, and deal execution from discovery through close.
• Act as a co-prime commercial partner on AI opportunities, contributing to internal call prep, ROI documentation, business case construction, and direct customer engagement. 
• Translate customer needs and AI use cases into compelling commercial narratives — helping prospects and customers understand how Asana's AI solutions will transform the way their teams work and the measurable value they'll achieve.
• Shape the regional AI GTM motion by contributing to sales plays, pipeline strategy, and forecasting — partnering with core Account Teams to identify, qualify, and accelerate AI opportunities across your assigned segments and accounts.
• Build field enablement and autonomy across your regional sales organisation — delivering training, enablement sessions, and AI-focused content that equips core Account Teams to lead AI conversations independently.
• Serve as a critical feedback loop between the field and Asana's Product, PMM, and R&D teams — translating customer insight, objections, and use case patterns into structured roadmap input that directly influences Asana's AI product direction.
• Be the AI commercial voice for your region, helping leadership and cross-functional partners understand regional trends, opportunities, and risks.
• Develop scalable assets and sales collateral — including pitch decks, ROI frameworks, and AI use case libraries — that extend your impact beyond the deals you directly touch.

About you:

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Brings 8+ years of experience in a commercial, customer-facing sales or overlay role — such as Account Executive, Sales Specialist, or similar — with a track record of influencing deals and driving revenue outcomes.
• Understands AI concepts, LLMs, and generative AI well enough to translate their business value to a range of stakeholders, from end-users to C-suite.  
• Proven ability to develop and deliver compelling commercial narratives and pitch materials that connect product capabilities to customer pain points and ROI.
• Comfortable operating in a fast-paced, high-growth environment with evolving priorities. 
• Naturally collaborative and cross-functional — you know how to build trust, earn your place in the room, and amplify the people you support.
• Brings strong analytical thinking to commercial conversations — comfortable building business cases, modelling ROI, and advising on pricing and packaging in partnership with the deal team.
• Familiarity with work management software or SaaS sales is a plus, as is experience selling or positioning AI-powered products in a competitive landscape.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €109,900 - €129,500. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Remote #LI-SA

Pendo is hiring a Senior Account Executive for our Enterprise Sales team in Munich, Germany to drive new business across our largest DACH Accounts and Dax 40 prospect accounts. This role is built for high-performing enterprise sellers with a proven track record of closing $500K–$1M+ SaaS deals in start-up or high-growth environments.

You’ll lead complex, multi-stakeholder sales cycles, selling cutting-edge Data & Analytics solutions powered by AI—backed by exciting product innovation and momentum at Pendo—while accelerating growth in one of our most strategic segments.

Key Responsibilities

• Win new enterprise logos across Germany within Pendo’s most strategic segment
• Lead complex, multi-stakeholder sales cycles from first engagement to close
• Consistently deliver $500K–$1M+ SaaS deals
• Build trusted relationships with C-level and senior decision-makers
• Develop and execute clear, strategic account plans
• Position Pendo’s AI-powered Data & Analytics platform as a critical driver of digital transformation
• Collaborate cross-functionally to win and expand strategic accounts
• Maintain accurate forecasting and disciplined pipeline management
  
  

Experience & Requirements

• Passion for AI and Technology - you'll be someone who embraces AI in and out of work, and a curiosity for AI and the role it is playing in all that we do
• Strong track record of closing $500K–$1M+ enterprise SaaS deals across DACH 
• Experience selling into large, complex, matrix organisations
• Background in Data, Analytics, AI, or enterprise technology solutions
• Proven success in a start-up or high-growth environment
• Confident engaging senior stakeholders and executive buyers
• Structured, strategic, and highly self-driven
• Fluent German and professional English

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

#LI-Hybrid
#LI-VR1

SUMMARY

In this role, you will report to the Director of Growth Sales. You will work alongside a team of Wizards that focus on our customer's business needs. Our priority is building a secure infrastructure for their cloud environments. We do that by learning their business. We ask questions. We listen. We help educate.

WHAT YOU’LL BRING 

• Minimum 2 years selling SMB/Mid-Enterprise solutions in the SaaS/Security space 
• Process and detail-oriented. Do well at updating your SFDC accounts 
• Good standing relationships with previous sales operation teams   
• Able to provide consulting and professional advice 
• You listen to the customer and adjust based on their needs 
• Able to pivot in a meeting vs. sticking to a script 
• Team player - selling is a team sport 
• Able to hit target year after year 

Technical Skills: 

• Experience selling to C-level executives 
• SaaS experience 

Bonus Skills: 

• • Security/cloud security domain expertise 
  • Start-up experience 

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

du bist ein Profi, wenn es um die Planung und Magie hinter den Kulissen geht? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag von unserem Rubyverse.

Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Unser stylisches Corporate Office in München bündelt hierbei alle Bau- bzw. Design-, Verwaltungs- und Vermarktungsfunktionen sowie viele aus dem Hotel ausgelagerte Front Office Tätigkeiten.

Die zentrale Marketingabteilung der Gruppe ist für sämtliche Aufgaben in den Bereichen Kommunikation, digitales Marketing, Social Media, Print- und Werbemittel sowie die Entwicklung der Marke zuständig.

Join us and make it your own story

Bei uns wird dir garantiert nicht langweilig, denn du:

• Machst unsere Ruby Workspaces mit kreativen Kampagnen, smarten Promotionen und einem feinen Gespür für Reichweite sichtbarer
• Entwickelst strategisch smarte Maßnahmen zur Gewinnung neuer Mieter:innen und kümmerst dich darum, dass diese kreativ von beispielsweise unserem Social Media & Content Team oder unserer Grafikdesignerin umgesetzt werden
• Baust starke und langfristige Partnerschaften auf, die zu uns passen und unsere Community stärken
• Lässt unser Rubyverse als Arbeitgeber lebendig werden, mit durchdachten Kampagnen, stimmigen Auftritten und Kommunikation auf Augenhöhe
• Planst gemeinsam mit unserem Brand Events Team Veranstaltungen, die begeistern, verbinden und in Erinnerung bleiben 
• Entwickelst und überarbeitest Marketingmaterial mit Liebe zum Detail und präsentierst unsere (Arbeitgeber-)Marke klar, charmant und unverwechselbar
• Planst inspirierenden Content für unsere Social Media Kanäle, für Workspaces und Rubyverse
• Unterstützt bei Projekten rund um Corporate Design, Tonalität und Storytelling und gibst Trainings, um die Einhaltung unserer CI zu garantieren

Wir haben schon auf dich gewartet, denn du: 

• Hast ein abgeschlossenes Studium im Bereich BWL, Marketing, Hotelmanagement oder vergleichbar
• Kannst auf ungefähr 5 spannende Jahre Erfahrung in einer vergleichbaren Rolle im Marketing zurückblicken
• Bewegst dich sicher in der Welt von Lifestyle-Brands und hast ein sicheres Gespür für Trends, Zeitgeist und Zielgruppen
• Übernimmst Verantwortung, treibst Themen voran und denkst nicht in Schubladen
• Siehst Chancen und verwandelst kreative Impulse in durchdachte, sichtbare und strategische Maßnahmen, wie beeindruckende Employer Branding Kampagnen und Markenaktivierungen
• Deine Kommunikationsfähigkeiten lassen dich in jeder Interaktion glänzen und du behältst mit deiner ausgezeichneten Selbstorganisation den Überblick über mehrere Projekte gleichzeitig
• Kommunizierst stilsicher auf Deutsch (C-Level) und Englisch (B2+)

What's in for you? So grooven wir:

Wenn du wissen möchtest, was dich erwartet, dann höre doch mal in die Story von Patrizia aus unserem Development-Team in München rein. Noch mehr Ruby Stories findest du hier:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

du bist ein Profi, wenn es um die Planung und Magie hinter den Kulissen geht? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag von unserem Rubyverse.

Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Unser stylisches Corporate Office in München bündelt hierbei alle Bau- bzw. Design-, Verwaltungs- und Vermarktungsfunktionen sowie viele aus dem Hotel ausgelagerte Front Office Tätigkeiten.

Die zentrale Marketingabteilung der Gruppe ist für sämtliche Aufgaben in den Bereichen Kommunikation, digitales Marketing, Social Media, Print- und Werbemittel sowie die Entwicklung der Marke zuständig.

Join us and make it your own story

Bei uns wird dir garantiert nicht langweilig, denn du:

• Machst unsere Ruby Workspaces mit kreativen Kampagnen, smarten Promotionen und einem feinen Gespür für Reichweite sichtbarer
• Entwickelst strategisch smarte Maßnahmen zur Gewinnung neuer Mieter:innen und kümmerst dich darum, dass diese kreativ von beispielsweise unserem Social Media & Content Team oder unserer Grafikdesignerin umgesetzt werden
• Baust starke und langfristige Partnerschaften auf, die zu uns passen und unsere Community stärken
• Lässt unser Rubyverse als Arbeitgeber lebendig werden, mit durchdachten Kampagnen, stimmigen Auftritten und Kommunikation auf Augenhöhe
• Planst gemeinsam mit unserem Brand Events Team Veranstaltungen, die begeistern, verbinden und in Erinnerung bleiben 
• Entwickelst und überarbeitest Marketingmaterial mit Liebe zum Detail und präsentierst unsere (Arbeitgeber-)Marke klar, charmant und unverwechselbar
• Planst inspirierenden Content für unsere Social Media Kanäle, für Workspaces und Rubyverse
• Unterstützt bei Projekten rund um Corporate Design, Tonalität und Storytelling und gibst Trainings, um die Einhaltung unserer CI zu garantieren

Wir haben schon auf dich gewartet, denn du: 

• Hast ein abgeschlossenes Studium im Bereich BWL, Marketing, Hotelmanagement oder vergleichbar
• Kannst auf ungefähr 5 spannende Jahre Erfahrung in einer vergleichbaren Rolle im Marketing zurückblicken
• Bewegst dich sicher in der Welt von Lifestyle-Brands und hast ein sicheres Gespür für Trends, Zeitgeist und Zielgruppen
• Übernimmst Verantwortung, treibst Themen voran und denkst nicht in Schubladen
• Siehst Chancen und verwandelst kreative Impulse in durchdachte, sichtbare und strategische Maßnahmen, wie beeindruckende Employer Branding Kampagnen und Markenaktivierungen
• Deine Kommunikationsfähigkeiten lassen dich in jeder Interaktion glänzen und du behältst mit deiner ausgezeichneten Selbstorganisation den Überblick über mehrere Projekte gleichzeitig
• Kommunizierst stilsicher auf Deutsch (C-Level) und Englisch (B2+)

What's in for you? So grooven wir:

Wenn du wissen möchtest, was dich erwartet, dann höre doch mal in die Story von Patrizia aus unserem Development-Team in München rein. Noch mehr Ruby Stories findest du hier:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

du bist ein Profi, wenn es um die Planung und Magie hinter den Kulissen geht? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag von unserem Rubyverse.

Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Unser stylisches Corporate Office in München bündelt hierbei alle Bau- bzw. Design-, Verwaltungs- und Vermarktungsfunktionen sowie viele aus dem Hotel ausgelagerte Front Office Tätigkeiten.

Unser People & Culture Team ist das Herzstück für alles rund um Recruiting, Betreuung, Administration und Entwicklung unserer Hotels, Workspaces und des Corporate Office.
Du glaubst genauso wie wir daran, dass unsere Team Member im Vordergrund stehen sollten und hast Lust mit deiner kreativen Art unser Rubyverse zu bereichern? Dann pack deinen Rucksack voller Geschichten und gestalte unsere Reise aktiv mit. 

Join us and make it your own story

Bei uns wird dir garantiert nicht langweilig, denn du:

• bist erste Ansprechperson und Sparringspartner:in für Team Member und Leads in deinem Betreuungsbereich (UK, IE & NL) und gestaltest moderne, strukturierte P&C-Arbeit aktiv mit
• übernimmst die Verantwortung für Compensation & Benefits, von Vertragsgestaltung über Gehaltsanpassungen bis zur korrekten und termingerechten Abwicklung aller Vergütungsthemen
• steuerst sämtliche Personalprozesse entlang des Employee Lifecycles eigenständig und mit Überblick – vom Onboarding bis zum Austritt
• sorgst für saubere Stammdaten, valide Budgets und transparente Reportings und entwickelst P&C-Controlling kontinuierlich weiter
• begleitest und berätst Führungskräfte kompetent zu arbeitsrechtlichen Fragestellungen sowie Personalentwicklungs- und Feedbackprozessen
• koordinierst P&C-Events, Trainings und Einführungsformate und bist regelmäßig vor Ort im Austausch mit unseren Hotels
• arbeitest aktiv an der Weiterentwicklung unserer P&C-Tools, Prozesse und Guidelines und bringst deine Ideen in bereichsübergreifende Projekte ein

Wir haben schon auf dich gewartet, denn du: 

• bringst mehrjährige Erfahrung in einer generalistischen P&C-/HR-Rolle mit, idealerweise mit erster Erfahrung in einer strukturgebenden oder leitenden Funktion
• kennst dich sehr gut mit lokalem Arbeitsrecht, Vertragswesen sowie Compensation- & Benefits-Themen aus und arbeitest dabei sicher und eigenständig
• denkst strukturiert, behältst auch bei komplexen Themen den Überblick und Freude und hast ein gutes Gespür für Zahlen, Budgets und Prioritäten
• trittst souverän, klar und empathisch auf und bewegst dich sicher im Austausch mit Mitarbeitenden wie auch Führungskräften
• arbeitest lösungsorientiert, pragmatisch und mit einem hohen Qualitätsanspruch an deine eigene Arbeit,
• hast Lust, Verantwortung zu übernehmen, Dinge weiterzuentwickeln, liebst es, neue Wege zu gehen, den Status Quo zu hinterfragen und P&C bei Ruby aktiv mitzugestalten
• fühlst dich in einer dynamischen, internationalen Umgebung wohl und hast nicht nur ein großes Herz für Menschen, sondern wirst als eine vertrauensvolle Person wahrgenommen und geschätzt
• bringst fließende Englischkenntnisse mit und sprichst gutes Deutsch – weitere Sprachen, insbesondere Niederländisch, wären ein Plus 😉

What's in for you? So grooven wir:

Wenn du wissen möchtest, was dich erwartet, dann höre doch mal in die Story von Christina aus unserem P&C Recruiting-Team rein. Noch mehr Ruby Stories findest du hier:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

du bist ein Profi, wenn es um die Planung und Magie hinter den Kulissen geht? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag von unserem Rubyverse.

Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Unser stylisches Corporate Office in München bündelt hierbei alle Bau- bzw. Design-, Verwaltungs- und Vermarktungsfunktionen sowie viele aus dem Hotel ausgelagerte Front Office Tätigkeiten.

Unser People & Culture Team ist das Herzstück für alles rund um Recruiting, Betreuung, Administration und Entwicklung unserer Hotels, Workspaces und des Corporate Office.
Du glaubst genauso wie wir daran, dass unsere Team Member im Vordergrund stehen sollten und hast Lust mit deiner kreativen Art unser Rubyverse zu bereichern? Dann pack deinen Rucksack voller Geschichten und gestalte unsere Reise aktiv mit. 

Join us and make it your own story

Bei uns wird dir garantiert nicht langweilig, denn du:

• Bist ein echter Talent-Scout und liebst es, spannende Persönlichkeiten für unser Rubyverse zu entdecken – ob auf LinkedIn, Events oder beim Barista nebenan
• Screenst, koordinierst und leitest Interviews – vom ersten „Hey“ bis zum Vertragsabschluss bist du die Stimme, das Gesicht und das Herz im Bewerbungsprozess
• Behältst in Greenhouse den Durchblick, steuerst mit Leichtigkeit durch unser ATS und sorgst dafür, dass keine Bewerbung im digitalen Dschungel verloren geht
• Bist Sparringspartner:in für unsere Leads, weißt, was sie brauchen, bevor sie’s selbst wissen, und sorgst als Interviewpartner:in für den perfekten Match
• Treibst mit kreativer Energie unsere Prozesse voran, bringst neue Ideen, frische Perspektiven und ganz viel Vibe ins Recruiting
• Unterstützt bei der Organisation und Durchführung von Recruiting-Days für unsere anstehenden Hotel Openings und bist gerne für Ruby on Tour
• Pushst unser Employer Branding gemeinsam mit dem Team, sei es auf Insta, LinkedIn oder im echten Leben
• Packst gerne bei spannenden Projekten mit an und bringst dein Know-how sowie neue Ideen mit ein

Wir haben schon auf dich gewartet, denn du: 

• Bist ein echter Recruiting-Profi mit Interview-Erfahrung, idealerweise in der Hotellerie und du weißt, wie man die besten Talente findet und begeistert
• Hast eine kaufmännische Ausbildung oder ein (Hotel-)BWL-Studium abgeschlossen – wichtiger ist uns jedoch deine Einstellung: hands-on, teamorientiert und mit viel Leidenschaft dabei
• Beherrschst idealerweise Active Sourcing wie ein Rockstar und entdeckst auf Plattformen wie LinkedIn Talente, die andere übersehen
• Bist ein Organisationstalent mit Kommunikationsfreude – ob am Telefon, digital oder im persönlichen Gespräch, du fühlst dich überall pudelwohl
• Denkst unternehmerisch, arbeitest eigenständig und legst großen Wert auf Qualität in deiner Arbeit
• Sprichst fließend Deutsch und Englisch, weitere Sprachen sind natürlich ein Plus 😉
• Hast bereits mit Applicant Tracking Systems gearbeitet und kennst optimalerweise sogar Greenhouse

What's in for you? So grooven wir:

Wenn du wissen möchtest, was dich erwartet, dann höre doch mal in die Story von Christina aus unserem P&C Recruiting-Team rein. Noch mehr Ruby Stories findest du hier:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

du bist ein Profi, wenn es um die Planung und Magie hinter den Kulissen geht? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag von unserem Rubyverse.

Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Unser stylisches Corporate Office in München bündelt hierbei alle Bau- bzw. Design-, Verwaltungs- und Vermarktungsfunktionen sowie viele aus dem Hotel ausgelagerte Front Office Tätigkeiten.

Die zentrale Marketingabteilung der Gruppe ist für sämtliche Aufgaben in den Bereichen Kommunikation, digitales Marketing, Social Media, Print- und Werbemittel sowie die Entwicklung der Marke zuständig.

Join us and make it your own story

Bei uns wird dir garantiert nicht langweilig, denn du:

• Machst unsere Ruby Workspaces mit kreativen Kampagnen, smarten Promotionen und einem feinen Gespür für Reichweite sichtbarer
• Entwickelst strategisch smarte Maßnahmen zur Gewinnung neuer Mieter:innen und kümmerst dich darum, dass diese kreativ von beispielsweise unserem Social Media & Content Team oder unserer Grafikdesignerin umgesetzt werden
• Baust starke und langfristige Partnerschaften auf, die zu uns passen und unsere Community stärken
• Lässt unser Rubyverse als Arbeitgeber lebendig werden, mit durchdachten Kampagnen, stimmigen Auftritten und Kommunikation auf Augenhöhe
• Planst gemeinsam mit unserem Brand Events Team Veranstaltungen, die begeistern, verbinden und in Erinnerung bleiben 
• Entwickelst und überarbeitest Marketingmaterial mit Liebe zum Detail und präsentierst unsere (Arbeitgeber-)Marke klar, charmant und unverwechselbar
• Planst inspirierenden Content für unsere Social Media Kanäle, für Workspaces und Rubyverse
• Unterstützt bei Projekten rund um Corporate Design, Tonalität und Storytelling und gibst Trainings, um die Einhaltung unserer CI zu garantieren

Wir haben schon auf dich gewartet, denn du: 

• Hast ein abgeschlossenes Studium im Bereich BWL, Marketing, Hotelmanagement oder vergleichbar
• Kannst auf ungefähr 5 spannende Jahre Erfahrung in einer vergleichbaren Rolle im Marketing zurückblicken
• Bewegst dich sicher in der Welt von Lifestyle-Brands und hast ein sicheres Gespür für Trends, Zeitgeist und Zielgruppen
• Übernimmst Verantwortung, treibst Themen voran und denkst nicht in Schubladen
• Siehst Chancen und verwandelst kreative Impulse in durchdachte, sichtbare und strategische Maßnahmen, wie beeindruckende Employer Branding Kampagnen und Markenaktivierungen
• Deine Kommunikationsfähigkeiten lassen dich in jeder Interaktion glänzen und du behältst mit deiner ausgezeichneten Selbstorganisation den Überblick über mehrere Projekte gleichzeitig
• Kommunizierst stilsicher auf Deutsch (C-Level) und Englisch (B2+)

What's in for you? So grooven wir:

Wenn du wissen möchtest, was dich erwartet, dann höre doch mal in die Story von Patrizia aus unserem Development-Team in München rein. Noch mehr Ruby Stories findest du hier:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

du bist ein Profi, wenn es um die Planung und Magie hinter den Kulissen geht? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag von unserem Rubyverse.

Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Unser stylisches Corporate Office in München bündelt hierbei alle Bau- bzw. Design-, Verwaltungs- und Vermarktungsfunktionen sowie viele aus dem Hotel ausgelagerte Front Office Tätigkeiten.

Unser People & Culture Team ist das Herzstück für alles rund um Recruiting, Betreuung, Administration und Entwicklung unserer Hotels, Workspaces und des Corporate Office.
Du glaubst genauso wie wir daran, dass unsere Team Member im Vordergrund stehen sollten und hast Lust mit deiner kreativen Art unser Rubyverse zu bereichern? Dann pack deinen Rucksack voller Geschichten und gestalte unsere Reise aktiv mit. 

Join us and make it your own story

Bei uns wird dir garantiert nicht langweilig, denn du:

• Bist ein echter Talent-Scout und liebst es, spannende Persönlichkeiten für unser Rubyverse zu entdecken – ob auf LinkedIn, Events oder beim Barista nebenan
• Screenst, koordinierst und leitest Interviews – vom ersten „Hey“ bis zum Vertragsabschluss bist du die Stimme, das Gesicht und das Herz im Bewerbungsprozess
• Behältst in Greenhouse den Durchblick, steuerst mit Leichtigkeit durch unser ATS und sorgst dafür, dass keine Bewerbung im digitalen Dschungel verloren geht
• Bist Sparringspartner:in für unsere Leads, weißt, was sie brauchen, bevor sie’s selbst wissen, und sorgst als Interviewpartner:in für den perfekten Match
• Treibst mit kreativer Energie unsere Prozesse voran, bringst neue Ideen, frische Perspektiven und ganz viel Vibe ins Recruiting
• Unterstützt bei der Organisation und Durchführung von Recruiting-Days für unsere anstehenden Hotel Openings und bist gerne für Ruby on Tour
• Pushst unser Employer Branding gemeinsam mit dem Team, sei es auf Insta, LinkedIn oder im echten Leben
• Packst gerne bei spannenden Projekten mit an und bringst dein Know-how sowie neue Ideen mit ein

Wir haben schon auf dich gewartet, denn du: 

• Bist ein echter Recruiting-Profi mit Interview-Erfahrung, idealerweise in der Hotellerie und du weißt, wie man die besten Talente findet und begeistert
• Hast eine kaufmännische Ausbildung oder ein (Hotel-)BWL-Studium abgeschlossen – wichtiger ist uns jedoch deine Einstellung: hands-on, teamorientiert und mit viel Leidenschaft dabei
• Beherrschst idealerweise Active Sourcing wie ein Rockstar und entdeckst auf Plattformen wie LinkedIn Talente, die andere übersehen
• Bist ein Organisationstalent mit Kommunikationsfreude – ob am Telefon, digital oder im persönlichen Gespräch, du fühlst dich überall pudelwohl
• Denkst unternehmerisch, arbeitest eigenständig und legst großen Wert auf Qualität in deiner Arbeit
• Sprichst fließend Deutsch und Englisch, weitere Sprachen sind natürlich ein Plus 😉
• Hast bereits mit Applicant Tracking Systems gearbeitet und kennst optimalerweise sogar Greenhouse

What's in for you? So grooven wir:

Wenn du wissen möchtest, was dich erwartet, dann höre doch mal in die Story von Christina aus unserem P&C Recruiting-Team rein. Noch mehr Ruby Stories findest du hier:

www.ruby-hotels.com/stories

The Role:

We are looking for a visionary and strategic Field CTO with a "learn-it-all" mindset to serve as a high-impact technical advisor for our most strategic prospects and customers. In this role, you will act as a peer to client executives, translating complex business transformations into scalable technical strategies. You will drive innovation by championing Process Intelligence, Agentic AI and Enterprise Modernization, ensuring our technology aligns with the evolving needs of the global market.

The work you’ll do:

• Executive Advisory: Serve as a trusted advisor to C-level executives, aligning their long-term strategic goals with the Celonis technical vision.
• Strategic Architecture & Roadmap: Lead the overarching data, cloud, and innovation strategy for our largest global accounts, utilizing methodologies like Capability Mapping to identify high-value opportunities.
• Innovation Leadership: Architect "first-of-a-kind" solutions using emergent technologies including Agentic AI to solve complex enterprise challenges.
• Sales & Business Impact: Partner with Sales and Value Engineering driving revenue through new customer acquisition and strategic up-selling.
• Product Advocacy: Act as a critical feedback loop between our Product & Engineering teams and the market, ensuring the voice of the customer shapes our future offerings.
• Thought Leadership: Develop and deliver customer-facing position papers, assets, and presentations that establish our brand as a leader in architecture and innovation.

The qualifications you need:

• Experience: 15 to 20 years of relevant experience, ideally having served as a CTO/CIO within a major corporation or  as Field CTO at a major software vendor.
• Strategic Communication: Proven track record of presenting complex technical visions to C-suite stakeholders in a way that emphasizes business value.
• Modernization Expertise: Deep experience in Enterprise Modernization, EA Methodologies, and a robust understanding of Agentic AI is essential.
• Technical Versatility: Ability to pivot from high-level architecture diagrams to hands-on demo.
• Technical Foundation: Excellent background in Data Architecture, API ecosystems, and cloud-native SaaS solutions like Salesforce and ServiceNow. 
• Education: MSc degree in Computer Science or an equivalent IT-related field.
• Global Readiness: Fluency in English is required; proficiency in German, Spanish, French or Italian is a strong advantage.

Who we are

The role

The day-to-day

• Design and develop electronic circuits and PCBs — from requirements capture through schematic design to layout — covering power electronics, digital electronics, and mixed-signal architectures
  
  
• Collaborate proactively with mechanical, software, and systems engineers to ensure seamless integration of electronic assemblies into the airframe and overall system architecture
  
  
• Drive requirements-to-design traceability, actively supporting requirements flow-down and contributing to aircraft-level (A/C) requirements and flight support documentation
  
  
• Design and integrate cable harnesses and connectors, including selection, routing, and integration into complex electromechanical assemblies
  
  
• Develop and execute unit-level tests and support system-level integration and flight testing, troubleshooting issues pragmatically across hardware/software boundaries
  
  
• Produce complete design documentation including schematics, PCB layouts, BOMs, and integration drawings using tools such as Altium Designer or KiCad
  
  
• Perform circuit simulation and analysis using tools such as LTSpice to validate design decisions early in the development cycle
  
  
• Contribute to reliability and safety analyses, including FMEA and reliability prediction, to ensure designs meet required standards
  
  
• Design and integrate communication interfaces, including protocols such as CAN Bus, Ethernet, RS422/485 and similar interfaces, ensuring robust and reliable data and power distribution across the platform
  
  
• Work with RF and radio systems, including datalinks, GNSS, SATCOM, and other radio-frequency technologies relevant to UAV platforms, ensuring reliable connectivity and positioning across all operating conditions
  
  
• Support production and test teams throughout the manufacturing, bring-up, and verification phases, providing hands-on engineering support on the shop floor when needed
  
  
• Stay curious and keep learning — our domain evolves rapidly, and we value engineers who actively seek out new technologies, methods, and best practices

You should apply if you

• Have professional working experience in electronic circuit design, PCB design and layout, covering power electronics, digital electronics, and mixed-signal systems — ideally within aerospace, UAV, or similarly demanding domains
• Are proficient in PCB design tools such as Altium Designer or KiCad, and comfortable using circuit simulation tools such as LTSpice for design validation and analysis
  
  
• Have an understanding of RF and radio systems used in UAV or aerospace applications — including datalinks, GNSS, SATCOM, and related antenna and signal integrity considerations
  
  
• Have hands-on experience with onboard communication protocols such as CAN Bus, Ethernet, and similar digital interfaces, and understand their integration within complex embedded electronic architectures
  
  
• Have proven experience with cable harness and connector design, including selection, routing, and integration of harnesses into complex electromechanical assemblies
  
  
• Possess solid ECAD/MCAD co-design experience, and are comfortable collaborating with mechanical engineers to ensure proper form, fit, and function of electronic assemblies within their physical enclosures and airframe interfaces
  
  
• Can perform requirements flow-down and traceability, translating system-level requirements into electronic design specifications and supporting aircraft-level (A/C) documentation and flight support activities
  
  
• Are familiar with reliability and safety engineering practices, including FMEA and reliability prediction methods, and understand their importance in safety-critical systems
  
  
• Have experience defining and executing unit and system-level tests, and are comfortable working hands-on during integration, verification, and troubleshooting campaigns
  
  
• Can apply ASME/ISO drawing standards and relevant aerospace design and documentation standards
  
  
• Are comfortable working cross-functionally with mechanical, software, and systems engineers in a fast-paced, iterative development environment
  
  
• Are able to support production and test teams during manufacturing bring-up and verification phases
  
  
• Communicate excellently in English, both written and verbal
  
  
• Are pragmatic, curious, and eager to learn — you adapt quickly, take ownership, and thrive in a highly flexible and mission-driven environment

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Who we are 

Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.  

As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.  

We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. 

 
The role 
As a Quality Assurance Engineer, you will play a critical, hands-on role in ensuring the quality and safety of Helsing’s software products. We are seeking a dedicated QA Engineer with a strong background in software quality assurance and a keen understanding of DO-178C compliance. The successful candidate will work closely with our engineering teams to ensure that our software development processes adhere to stringent aerospace industry standards, thereby guaranteeing the quality and safety of our software products. This role offers the potential to evolve into a Software CVE position, providing opportunities for career growth and development as an expert individual contributor. 
 

The day-to-day 

• Implement, execute, and help maintain software quality assurance processes and practices that comply with DO-178C standards 

• Compliance Vertification Engineering aktivities  

• Participate in regular audits and conformity reviews of software development processes to identify and address potential non-compliance issues 

• Support and conduct Pre-SOI audits internally before authority involvement 

• Collaborate daily with cross-functional engineering teams to apply quality standards and best practices throughout the software development lifecycle 

• Draft, review, and maintain detailed quality assurance documentation, including plans, checklists, and compliance reports, in accordance with DO-178C standards 

• Stay current with industry trends, best practices, and emerging technologies related to software quality assurance, DO-178C, AI, and EN 9100 standards 
   

You should apply if you 

• Have a university degree in Computer Science, Software Engineering, Aerospace Engineering, or a related field 

• Have proven hands-on experience in software quality assurance with a focus on aerospace industry compliance standards such as DO-178C 

• Are experienced in working with quality assurance processes for embedded software systems in regulated environments, preferably within the aerospace industry 

• Are familiar with software development life cycle processes and methodologies, particularly those applicable to safety-critical systems 

• Have an in-depth understanding of DO-178C guidelines, objectives, and processes for software quality assurance and compliance 

• Have excellent communication skills for engaging at all levels within an organisation. We are a flat organisation so briefing to/working with the C-Suite can be expected 

• Demonstrate strong problem-solving, critical thinking, and analytical skills with a curiosity to learn innovative technology and ways of working 

• Can work independently and take ownership of your tasks in a dynamic, high-paced environment 

Note: The above bullet points describe the ideal candidate. None of us matched all of these at once when we first joined Helsing. We encourage you to apply even if you believe you meet only part of our wish list. 

Join Helsing and work with world-leading experts in their fields  

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts 

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about 

What we offer 

• A focus on outcomes, not time-tracking 

• Competitive compensation and VSOP options

• Relocation support 

• Social and education allowances 

• Regular company events and all-hands to bring together employees as one team across Europe 

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation. 

Who we are

The role

The day-to-day

• Define the imaging architecture: You will select the optimal combination of lenses and sensors aligning requirements with our AI team to optimize algorithm performance, balancing technical trade-offs.

• You will guide & perform the implementation of low-level logic like FPGA programming, handling high-speed sensor interfaces and implementing hardware-based synchronization.

• Drive the Manufacturing Lifecycle: You will collaborate closely with external partners to transition your designs from prototype to production, defining validation tests and resolving challenges for complex opto-electronic assemblies.

• Hardware Bring-up & Debug: You will spend hands-on time in the lab bringing up prototypes, testing their performance under varying conditions and support their integration into our software stack.

• Image Quality Tuning: You will analyze application specific camera performance and tune your designs & low-level algorithms to maximize the value the sensor provides to our AI applications.

You should apply if you

• Have a Ph.D. or M.Sc. in Electrical Engineering, Computer Engineering, Applied Physics, Optical Engineering, related field or equivalent work experience.

• Have a professional track record of bringing complex opto-electronic systems from prototype to mass production.

• Have mastered Opto-Mechanical Design Challenges, e.g. thermal management for high-power sensors or precise mechanical mounting for optical alignment

• Possess a deep understanding of the "physics of imaging," ranging from lens selection and MTF characteristics to CMOS sensor architecture, quantum efficiency, and noise sources.

• Understand system-level synchronization, knowing how to utilize PTP, PPS, or hardware triggers (Hsync, Vsync) to perfectly align image capture with other sensors and compute modules.

• Are proficient in languanges like C/C++ or Rust for low-level firmware development or hardware-software interface debugging.

  Nice to Have

• Have brought hardware to life using Verilog, SystemVerilog, VHDL or similar, dealing with high-bandwidth data streams, video processing pipelines, and sensor interfaces on the lowest level.

• Hands-on experience designing and debugging PCBs for high-bandwidth image sensors, including managing signal integrity for MIPI CSI-2, LVDS, SLVS-EC links, or similar.

• Experience with Optical Design Software (e.g., Zemax, Code V, or equivalent) and a familiarity with ray tracing, lens curvature, or custom glass specification.

• Experience writing Linux Kernel Drivers or working with V4L2 or similar frameworks to interface with our sensors

• Exposure to Computer Vision or AI pipelines giving you an understanding of how the images you capture are consumed by Helsing’s downstream algorithms.

• Experience with thermal imaging designing, calibrating, and programming LWIR cameras.

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe

• A hands-on onboarding program (affectionately labelled “Infraduction”), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done - all whilst working with other engineering teams from day one 

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.