Role: Operations Director 

Location: Hybrid

A little bit about the role - 

The Hub Operations Director is accountable for the leadership, performance, and scalability of OLIVER's centralised production hub for the Beauty & Wellbeing portfolio. You'll lead a multi-disciplinary team of Makers — Designers, Creatives, Data Analysts, and Project Managers — delivering premium assets across global markets to brand standards that leave no room for inconsistency. 

Operating in close partnership with Delivery, Production, Finance, and People teams, you'll own capacity planning, resource management, workflow design, commercial/utilization discipline, and the systems that underpin hub performance day to day. This is a leverage and scale role: your job is to build a stable, high-performing production engine that senior leadership can rely on — one that delivers quality, manages risk, and protects margins as the hub grows and the portfolio evolves. 

Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio. 

WHAT YOU'LL DO 

Resource Planning & Coordination 

• Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time. 

• Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date. 

• Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps. 

• Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required. 

• Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets. 

• May independently lead small projects from planning through to delivery. 

Workflow & Operations 

• Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins. 

• Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation. 

• Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required. 

• Own the new starter onboarding process for Maker Hub team members — ensuring smooth integration into studio structures, tools, and workflows. 

• Develop expert-level proficiency in OMG, our proprietary project planning software, and Pencil, our proprietary Gen AI production tool — acting as a go-to resource for the team on both platforms. 

Stakeholder & Client Management 

• Manage relationships with in-market stakeholders and agency partners — supporting quality delivery on time across all active markets. 

• Support market senior leadership with commercial and financial planning, administrative tasks, and operational reporting as required. 

• Ensure the delivery of data analysis and reporting — tracking project and department utilisation and presenting findings clearly to relevant stakeholders. 

Financial Administration 

• Support accurate and timely project-level financial administration relating to resource utilization 

• Flag financial risks or resource utilization variances to the senior leadership team early. 

WHAT YOU BRING 

Resource Planning and Operations 

• Experience in resource planning, scheduling, or project coordination within a creative production, agency, or in-house studio environment. 

• Demonstrated ability to coordinate multiple production and creative workstreams simultaneously — managing complex scheduling requirements across diverse project types with precision and clarity. 

• Strong operational mindset with a proven track record of delivering efficient processes that enable production teams to perform at their best. 

• Experience creating and maintaining utilisation reports and using job and time reporting systems to estimate, track, and analyse projects and department capacity. 

• Proactive approach to identifying and resolving operational bottlenecks before they impact delivery. 

• Experience independently leading small projects from initiation through to completion. 

Workflow and Stakeholder Coordination 

• Experience acting as a liaison between client service, account management, and creative or production teams — facilitating workflow and ensuring requirements are validated before work begins. 

• Strong written and verbal communication skills — able to translate operational information clearly for diverse audiences across markets and functions. 

• Experience managing relationships with in-market stakeholders and external agency partners to support on-time, quality delivery. 

• Familiarity with onboarding processes and integrating new team members into studio or production environments. 

Tools and Technical Knowledge 

• Proficiency in Microsoft Office and related software, including project planning and scheduling tools. 

• Experience with or the ability to develop expert-level proficiency in proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil. 

• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context. 

• Understanding of marketing channels, assets, and workflows across social, digital, and e-commerce is an advantage. 

• Experience in quality assessment of work delivered by a production hub or creative team. 

Gen AI & Agentic Thinking 

• Proficiency with Gen AI tools relevant to resource management and production coordination workflows — using AI to improve scheduling, reporting, and operational efficiency. 

• Experience building personal AI workflows to improve day-to-day efficiency and output quality. 

• Agentic approach to operational challenges: breaking down complex, multi-market coordination tasks into clear, manageable steps and finding efficient paths forward. 

• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables. 

Req ID - 17306

#BTG+ #LI-PG1

Role: Snr  Resource Manager 

Location: Hybrid (Mumbai Office)

A little bit about the role -

The Maker Hub Resource Manager is the operational backbone of Beauty AI Studio (BAIS) — responsible for coordinating project activities, validating requirements, and creating and managing project schedules that keep multi-market creative delivery on track. You'll own resource allocation and workload distribution across the Maker Hub, ensuring specialised production and creative teams are deployed effectively across all active workstreams. 

Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio. 

What you'll doing -

Resource Planning & Coordination 

• Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time. 

• Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date. 

• Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps. 

• Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required. 

• Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets. 

• May independently lead small projects from planning through to delivery. 

Workflow & Operations 

• Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins. 

• Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation. 

• Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required. 

• Own the new starter onboarding process for Maker Hub team members — ensuring smooth integration into studio structures, tools, and workflows. 

• Develop expert-level proficiency in OMG, our proprietary project planning software, and Pencil, our proprietary Gen AI production tool — acting as a go-to resource for the team on both platforms. 

Stakeholder & Client Management 

• Manage relationships with in-market stakeholders and agency partners — supporting quality delivery on time across all active markets. 

• Support market senior leadership with commercial and financial planning, administrative tasks, and operational reporting as required. 

• Ensure the delivery of data analysis and reporting — tracking project and department utilisation and presenting findings clearly to relevant stakeholders. 

Financial Administration 

• Support accurate and timely project-level financial administration relating to resource utilization 

• Flag financial risks or resource utilization variances to the senior leadership team early. 

What you need to be great at this role -

Resource Planning and Operations 

• Experience in resource planning, scheduling, or project coordination within a creative production, agency, or in-house studio environment. 

• Demonstrated ability to coordinate multiple production and creative workstreams simultaneously — managing complex scheduling requirements across diverse project types with precision and clarity. 

• Strong operational mindset with a proven track record of delivering efficient processes that enable production teams to perform at their best. 

• Experience creating and maintaining utilisation reports and using job and time reporting systems to estimate, track, and analyse projects and department capacity. 

• Proactive approach to identifying and resolving operational bottlenecks before they impact delivery. 

• Experience independently leading small projects from initiation through to completion. 

Workflow and Stakeholder Coordination 

• Experience acting as a liaison between client service, account management, and creative or production teams — facilitating workflow and ensuring requirements are validated before work begins. 

• Strong written and verbal communication skills — able to translate operational information clearly for diverse audiences across markets and functions. 

• Experience managing relationships with in-market stakeholders and external agency partners to support on-time, quality delivery. 

• Familiarity with onboarding processes and integrating new team members into studio or production environments. 

Tools and Technical Knowledge 

• Proficiency in Microsoft Office and related software, including project planning and scheduling tools. 

• Experience with or the ability to develop expert-level proficiency in proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil. 

• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context. 

• Understanding of marketing channels, assets, and workflows across social, digital, and e-commerce is an advantage. 

• Experience in quality assessment of work delivered by a production hub or creative team. 

Gen AI & Agentic Thinking 

• Proficiency with Gen AI tools relevant to resource management and production coordination workflows — using AI to improve scheduling, reporting, and operational efficiency. 

• Experience building personal AI workflows to improve day-to-day efficiency and output quality. 

• Agentic approach to operational challenges: breaking down complex, multi-market coordination tasks into clear, manageable steps and finding efficient paths forward. 

• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables. 

 Req ID - 17207

#BTG+ #LI-PG1

Role: Creative Director (Art)

Location: Mumbai, India

About the role:  

The Creative Director will oversee and direct conceptual and design projects, and will ultimately be responsible for the quality of ideas and the end-to-end design execution of jobs, from brief through to implementation and delivery. The Creative Director will have responsibility for overseeing multiple simultaneous live projects.  

The overall objective is to direct, inspire, lead and support all levels of design and creative talent across the account, defining and advancing a positive and highly productive design culture for OLIVER.  

It is the Creative Director's job:  

• To champion creativity and excellent customer centricity.  
• To creatively direct concept designers/graphic designers/artworkers/brand journalists/copywriters harnessing their development and performance, in a manner that assures maximum efficiency and creativity.  
• To upskill both design and copy teams to ensure their output is best in class compared to any other competing agency  
• To manage, supervise, review and audit the work of designers, artworkers and copywriters to ensure the creative level expected of OLIVER is being met.  
• To help drive maximum efficiency, productivity and the maintenance of the highest quality of creative concept, design and artwork.  
• To oversee, manage and review new creative concepts for both new and existing clients.  
• To undertake the design of digital collateral, to the client’s brief and exacting standards and within agreed timeframes.  
• To act as brand guardian to ensure all design collateral produced is faithful to the client’s brand guidelines.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from OLIVER.  
• To collaborate closely with the Leaders to organise and prioritise workload, especially around deadlines.  
• Be flexible to respond to increases in workload/tight deadlines.  
• To build on our strong client relationships and to be the equal creative partner of the Group Account Director to drive new business forward with existing and new clients.  
• Attend company meetings and social events both with OLIVER and with the client.  
• To work with and support the OLIVER team in order to deliver excellent consumer experiences.  
• Some working outside of normal office hours might be required to meet deadlines and strategic objectives.  
• To inspire the team and help them think about innovative and ground breaking creative campaigns for brands across the biz.  

What you will be doing:  

• To work with the GAD and BD to define and implement the creative strategy for the studio.  
• To motivate and influence the creative team to constantly strive for excellence in performance.  
• To proactively monitor the quality of copy & design projects being produced and submitted by leading internal review sessions and seeking feedback from both internal and external stakeholders.  
• To oversee and manage the timely delivery of all jobs / projects going through the studio, always taking into consideration the clients’ requirements and expectations.  
• To investigate, propose and implement innovative ways of delivering creative services to maximise efficiency and productivity.  
• To actively oversee and manage team meetings, forward scheduling meetings and work review meetings.  
• To manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices, refine processes, aid and promote the development of creative ideas and introduce new services.  
• To organise monthly work / successes / learnings presentations to the wider SMT team to showcase work from the studio/team managed.  
• Attend client meetings, present work, discuss needs and identify opportunities.  
• To assign creative leads and develop accounts and creative teams.  
• To work actively with the workflow / studio manager in coordinating the effective allocation of design resource, facilitating information from colleagues, business managers and staff. In order to provide effective resource support to meet client demands and to cover flexible working, holiday and sick leave requirements in the most economical manner.  
• To act as brand guardian to ensure all design collateral produced by the creative team is faithful to the client’s brand guidelines.  
• To ensure all Unilever digital guidelines, and other mandatory processes and guidelines are always followed by the creative team and to be the final gatekeeper for all creative work before delivery.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from all creative team members.  
• To manage, train and mentor staff and oversee their professional development through the setting of SMART objectives and PDPs, offering knowledge, motivation, support and experience as required, including but not limited to their creative and technical skill, so as to increase productivity, staff retention and enhanced staff morale.  
• With the assistance of Design Team Leaders, ensure all staff members accurately record timesheets and show positive billable utilisation rates within their timesheets..  
• Other ad-hoc duties as and when required.  

What you need to be great in this role:  

The Creative Director will combine first-class design expertise, creativity and thought leadership with commercial acumen and leadership gravitas.  

The Creative Director will:  

• Be hands on with a strong focus on digital.  
• Be experienced in directing complex, commercial, design projects involving senior stakeholders and interdisciplinary creative teams with strong experience across FMCG category.  
• Be highly creative with the ability to generate ideas and practically contribute to copy and design details, demonstrating exceptional pure graphic design and typography skills.  
• Have deep technical design skills in one or more discipline, e.g. Design for Digital, Brand Immersion, Events, User Experience, etc.  
• Have a proven ability to communicate and liaise with all levels in the business.  
• Have a proven ability to influence stakeholders at all levels, including outside the design team.  
• Have a proven ability to effectively manage creative teams.  
• Have Director level written and verbal communication skills, including public speaking.  
• Be proficient in Adobe CC, Microsoft Office and other related software.  
• Be a driven, proactive, helpful, and enthusiastic team player.  
• Have excellent customer relationship skills.  
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. 

Req ID: 17501

#LI-SP1 #LI-Onsite

Role:  Creative Director - Copy

Location:  Mumbai, India

About the role: 

The Creative Director will oversee and direct conceptual and design projects, and will ultimately be responsible for the quality of ideas and the end-to-end design execution of jobs, from brief through to implementation and delivery. The Creative Director will have responsibility for overseeing multiple simultaneous live projects.  

The overall objective is to direct, inspire, lead and support all levels of design and creative talent across the account, defining and advancing a positive and highly productive design culture for OLIVER.  

It is the Creative Director's job:  

• To champion creativity and excellent customer centricity.  
• To creatively direct concept copywriters / brand journalists harnessing their development and performance, in a manner that assures maximum efficiency and creativity.  
• To upskill both design and copy teams to ensure their output is best in class compared to any other competing agency  
• To manage, supervise, review and audit the work of designers, artworkers and copywriters to ensure the creative level expected of OLIVER is being met.  
• To help drive maximum efficiency, productivity and the maintenance of the highest quality of creative concept, design and artwork.  
• To oversee, manage and review new creative concepts for both new and existing clients.  
• To undertake the design of digital collateral, to the client’s brief and exacting standards and within agreed timeframes.  
• To act as brand guardian to ensure all design collateral produced is faithful to the client’s brand guidelines.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from OLIVER.  
• To collaborate closely with the Leaders to organise and prioritise workload, especially around deadlines.  
• Be flexible to respond to increases in workload/tight deadlines.  
• To build on our strong client relationships and to be the equal creative partner of the Group Account Director to drive new business forward with existing and new clients.  
• Attend company meetings and social events both with OLIVER and with the client.  
• To work with and support the OLIVER team in order to deliver excellent consumer experiences.  
• Some working outside of normal office hours might be required to meet deadlines and strategic objectives.  
• To inspire the team and help them think about innovative and ground breaking creative campaigns for brands across the biz.  

What you will be doing: 

• To work with the GAD and BD to define and implement the creative strategy for the studio.  
• To motivate and influence the creative team to constantly strive for excellence in performance.  
• To proactively monitor the quality of copy & design projects being produced and submitted by leading internal review sessions and seeking feedback from both internal and external stakeholders.  
• To oversee and manage the timely delivery of all jobs / projects going through the studio, always taking into consideration the clients’ requirements and expectations.  
• To investigate, propose and implement innovative ways of delivering creative services to maximise efficiency and productivity.  
• To actively oversee and manage team meetings, forward scheduling meetings and work review meetings.  
• To manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices, refine processes, aid and promote the development of creative ideas and introduce new services.  
• To organise monthly work / successes / learnings presentations to the wider SMT team to showcase work from the studio/team managed.  
• Attend client meetings, present work, discuss needs and identify opportunities.  
• To assign creative leads and develop accounts and creative teams.  
• To work actively with the workflow / studio manager in coordinating the effective allocation of design resource, facilitating information from colleagues, business managers and staff. In order to provide effective resource support to meet client demands and to cover flexible working, holiday and sick leave requirements in the most economical manner.  
• To act as brand guardian to ensure all design collateral produced by the creative team is faithful to the client’s brand guidelines.  
• To ensure all Unilever digital guidelines, and other mandatory processes and guidelines are always followed by the creative team and to be the final gatekeeper for all creative work before delivery.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from all creative team members.  
• To manage, train and mentor staff and oversee their professional development through the setting of SMART objectives and PDPs, offering knowledge, motivation, support and experience as required, including but not limited to their creative and technical skill, so as to increase productivity, staff retention and enhanced staff morale.  
• With the assistance of Design Team Leaders, ensure all staff members accurately record timesheets and show positive billable utilisation rates within their timesheets..  
• Other ad-hoc duties as and when required.  

What you need to be great in this role: 

The Creative Director will combine first-class design & copy expertise, creativity and thought leadership with commercial acumen and leadership gravitas.  

The Creative Director will:  

• Be hands on with a strong focus on digital.  
• Experience of working with international & national brands, having delivered pan-India large-scale campaigns  
• Be experienced in directing complex, commercial, design projects involving senior stakeholders and interdisciplinary creative teams with strong experience across FMCG category.   
• Someone who can think video, content, editorial - very ideas/creative person 
• Good copy hands-on experience - needs to get GenZ and Millennials      
• Be highly creative with the ability to generate ideas and practically contribute to copy and design details, demonstrating exceptional pure graphic design and typography skills.  
• Have deep technical design skills in one or more discipline, e.g. Design for Digital, Brand Immersion, Events, User Experience, etc.  
• Have a proven ability to communicate and liaise with all levels in the business.  
• Have a proven ability to influence stakeholders at all levels, including outside the design team.  
• Have a proven ability to effectively manage creative teams.  
• Have Director level written and verbal communication skills, including public speaking.  
• Be proficient in Adobe CC, Microsoft Office and other related software.  
• Be a driven, proactive, helpful, and enthusiastic team player.  
• Have excellent customer relationship skills.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17502

#LI-SP1 #LI-Onsite

Role: Copywriter 

Location:  Mumbai, India

About the role:  

Working in true collaboration with our client, we have one goal in mind: ‘to be the leading agency partner for the development of stunning and effective Needs based content and digital media campaigns’.  

The brands are at the forefront of contemporary thinking, utilising in depth insight for digital strategy and content advertising. They are also dedicated to sustainability and foregrounding a brand purpose, which means the work we do with them requires working creative thinking into every brief, regardless of scale.  

As a Copywriter you will be an integral part of the team. You will need to combine deep understanding of the trends and concerns inherent to the beauty industry with a varied skill set that will include copywriting, investigative research, script writing, conceptual thinking and content project planning. The role will primarily involve writing for digital/web: you’ll help brands fit their tone of voice to this landscape and advise on content that’ll powerfully connect with consumers. To do this you’ll need to be an expert storyteller able to find interesting and engaging ways of dramatizing subject matters, extremely digitally savvy and comfortable writing with SEO in mind.  

You’ll also occasionally be asked to team up with other client creatives to help conceptualise larger projects (I.E. videos, key visuals, social media campaigns). And due to the nature of OLIVER’s in-house agency model you’ll also need to be confident interacting directly with clients.  

What you will be doing:  

• Write, research and conceptualise creative, innovative content that brings readership and encourages sharing  
• Write short and long form articles  
• Repurpose existing content for different uses  
• Master a variety of brand voices  
• Work closely with clients to create strong concepts from initial briefing through to execution  
• Set tone and drive creativity, working closely with the Creative Director-Copy(CD/ Account Director) and Data Strategists to ensure creative excellence  
• Maintain a high awareness of relevant trending topics and news to identify content opportunities  
• Be responsible for working with internal teams to gather input and validate the content  
• Ensure consistency and quality across all written content  
• Present and articulate concepts to clients   

What you will need to be great in this role:  

• 4+years strong experience writing for digital. Must be comfortable creating content with SEO in mind  
• A background in a corporate or journalism environment  
• A thorough understanding of the language and needs inherent to writing for beauty brands  
• Experience of publishing through social media channels and content management systems  
• A powerful grasp of how content can play out across multiple mediums  
• Able to use data and insight to inform creative  
• A flair for words  
• The ability to think conceptually when needed. Experience working as part of a traditional creative team (designer and copywriter) would be helpful  
• Demonstrated ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with target audiences  
• Confident presenting and communicating clearly to other team members and clients.  
• Passion for and inquisitive about AI and new technologies   
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17500

#LI-SS1 #LI-Onsite

Role: Designer 

Location: Mumbai, India 

About the role:  

Working in true collaboration with our client we have one goal in mind: ‘to be the leading agency partner for the development of stunning and effective needs based content and digital media campaigns’. 

The Mumbai office is working cross category, spanning Foods, Refreshment, Home Care and Beauty / Personal Care as well as on a premium portfolio and exciting new brand launches. 

What you will be doing:  

• Producing beautiful and innovative designs for our client’s websites, e-commerce (A+ and Shopalyst) pages and social media channels. 
• Comfortable taking design projects from brief through to completion, providing new ideas and creativity whilst working closely with the client’s brand guidelines. 
• To develop a deep understanding of target audiences and the client’s marketing strategy 
• Deliver high quality results that have an instant, positive impact on the consumer, promoting products and brands. 
• Work on a range of creatives from e-commerce to social media, bringing simplicity in design to the most complex briefs. 
• Pitch creative solutions in response to marketing strategies. 
• Oversee and manage the preparation of all finished files that will comply with the correct output specifications. 

What you will need to be great in this role:  

• 3+ years experience from digital agencies. 
• You'll have a deep affinity with layout, typography and idea-generation. 
• Consistent record of taking on, interpreting and delivering design projects within agreed deadlines. 
• Attention to detail with the ability to work under own initiative. 
• Confident in bringing your own innovative ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of design collateral. 
• Strong client liaison, with a proven track record of developing strong client relationships. 
• Excellent Adobe CS skills. 
• Understanding of design principles and an awareness of UX, UI and Responsive Design trends - it is ideal but not essential. 
• Working knowledge of After Effects animation is a bonus. 
• On- and Offline design experience with an emphasis on Digital. 
• Retouching experience and skills to mid-level. 
• Expertise in beauty and BPC brands 
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17499

#LI-SS1 #LI-Onsite

Role: Senior Account Manager 

Location:  Mumbai, India 

About the role: 

OLIVER is a rapidly expanding creative services agency with a twist – we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities. 

The Senior Account Manager is responsible for running the day-to-day operations in the studio. You are responsible for liaising with the Clients and internal teams to ensure the on-time, on-brief delivery of high- quality digital projects. As the Senior Account Manager, you will be leading project delivery, from ideation to execution, for a number of brands, working with multiple internal and external teams. You will support business growth by ensuring that projects are delivered on-time, within budget and to the highest quality standards. You will also work closely with the Account Director and Business Director to ensure that the Clients are happy, and to look for up-selling opportunities. 

What you will be doing: 

• Responsible for the day-to-day execution of accounts, from an operational, output, Client, and team management perspective 
• Accountable for the delivery of the growth and achievement of growth targets 
• Accountable for receiving positive Client feedback for all projects delivered 
• Manage and develop positive Client relationships 
• Manage and develop junior team members 

What you need to be great in this role:  

• 5 years of experience from outside of the studio 
• Minimum 2 years of experience in Account Management level 
• Experience of managing multiple teams and skill sets 
• Evidence of growth 
• Record of re-signing accounts 
• Self-motivated, working with little supervision 
• Collaborative team player, open minded and non-political 
• Proven ability to communicate and liaise with junior to senior-levels in the business 
• Discrete about all confidential and personal information 
• Driven, proactive, helpful, and an enthusiastic team player 
• Financial rigor and business acumen 
• Quality of being extremely thorough and accurate 
• Clear understanding of all OLIVER products 
• Demonstrable leadership abilities 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17497

#LI-DB1 #LI-Onsite

Job Title:  Project Manager 

Location: Mumbai, India

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

The Project Manager is responsible for running creative and production processes and to drive a project from brief to delivery. They work with the Account Manger and Resourcing Team to schedule projects and resource and help source the right talents, both internally and externally, to fulfill projects to the highest standards. They have a good understanding of digital disciplines, and are confident working in agency teams. They create timing plans and budgets within our Traffic system, assume responsibility for the review and approval process of creative output and ensure the projects they own, run on time and on budget. 

You will need to be great with creative teams and account teams alike, hard working and passionate about creative and producing the best product you can. Process is key, and someone who really respects and understands that, although creative needs freedom, it also needs to follow a framework and process to allow it to thrive. 

This role will be underpinned by passion and ambition, and those with experience in running digital content and social campaigns within a creative agency will have an advantage. What we want to see is a proven track record of producing multiple complex projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. 

Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.   

  
What you will be doing: 

Project Set Up: 

• Taking overall ownership of integrated creative projects from brief to fulfillment. 
• Working closely with strategy and account teams in preparing advertising strategy and milestones for the client. 
• Liaising with clients to determine campaign scope and produce estimates and schedules. 
• Identifying, exploiting and managing ad hoc opportunities when they arise. 
• Working with account teams to agree and create timing plans and estimates within our internal Traffic system. 
• Estimating complex, cross-platform projects. 

 Project Delivery: 

• Schedule projects in line with the correct internal resource and help to source external resource where necessary. 
• Ensure projects follow the agency process and are completed on time and on budget. 
• Work closely with Digital / Print Producers to unify skills needed to execute integrated campaigns. 
• Motivate and manage teams under tight deadlines. 
• Educate and manage internal stakeholders in relevant production processes where necessary. 
• Drive efficiency and creative excellence at all times. 

Reporting 

• Provide job reporting to the Group Account Director on a regular basis to ensure projects are running correctly, to budget and schedule. 
• Ensures they understand how to report and manage operational income for their projects in a timely and accurate manner. 
• Escalates any queries concerning invoicing, or estimates provided by the studio on their projects to GAD. 

What you need to be great in this role: 

• Experience managing digital and integrated campaigns in a creative and production agency. 
• Be unafraid to ask questions and have an innate ability to identify and manage project risk. 
• Strong track record in executing campaigns across multiple platforms. 
• Used to leveraging the experience of video and photography Producers as part of a holistic approach to campaign execution. 
• Previous experience of Project Budget Management and Scheduling. 
• Previous experience of Resource and Production services sourcing. 
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• Have a positive, can-do outlook, willing to leverage past experience to provide the best solution for each project you own. 
• Be willing to share your experience where relevant and when it adds to the offering to the client. 
• Be financially conscientious when managing the delivery of a project ensuring all relevant parties are aware of financial implications of delays, additional amends and re-briefs. 
• Be able to verify the qualitative and quantitative output of a project against the project objectives. 
• Act as the first line of contact and digital expert for the Client and Account Mangers in the life cycle of a digital project. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• Knowledge of creating content for CMSs and E-commerce would be a bonus. 
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17495

#LI-DB1 #LI-Onsite

Role:  Business Director

Location:  Mumbai, India 

About the role: 

You will be a strong Business Director working as an integral part of OLIVER’s biggest account. 

This is an integrated role, involving the development of strategy and oversight across market specific digital design, creative and production. As OLIVER’s business model means that we put bespoke studios on-site, it is important that you respect and understand the complexities around working hand-in-hand with clients on a daily basis.  

Experience in and a strong passion for championing and producing engaging and business driving creative content and digital advertising across a fully integrated channel mix is a must. As well as having experience working for FMCG clients producing both local and global content. 

You should be a strong strategic thinker, with an agency background. You will be working closely with the client as a long-term business partner, steering the development of their brand and marketing strategy and building relationships with Brand Director’s and Brand VP’s. 

This role requires a courteous, positive and high-energy individual with great people skills. Someone who works hard, but has fun with it and who can demonstrate a proven track record of driving teams to deliver for clients. You should have a meticulous attention to detail, establishing yourself as a safe pair of hands, ensuring nothing falls through the cracks. 

What you will be doing:   

• Building strong relationships with all clients, from brand execs and managers through to directors and VP’s 
• Main point of contact for brand team. You will work in partnership with the Editor, driving business and the teams to deliver great work 
• Escalation point for the client for any issues with your teams, you will need to be a problem solver that deals with problems with a solution based attitude 
• You will be confident with clients and will challenge the client when necessary, whilst keeping a positive relationship. You negotiate to create win-win compromises with your client on behalf of you team members where needed 
• You will ensure each team delivers to the expected levels of client service at all times 
• Lead each  team by example, line managing the Content Team Leaders (category leads) 
• Developing, coaching and driving Team Leads and their teams to constantly add value to our clients and to challenge the briefs we receive, in order to break the norm and deliver outstanding creative work 
• You will be responsible for the guidance and development of your team so it is essential you are a great communicator, able to inspire your team and spot potential 
• You will have oversight of your teams WIPs and knowledge of projects going through without being pulled into the day to day management of projects. The ability to direct teams to deliver, without getting caught up in the detail. 
• Responsible for growing the account offering, pushing our capabilities to brand teams and keeping us front of mind with brands for all digital advertising and content creation 
• You will actively seek out opportunities with brands and build relationships with senior clients, pushing to upsell our offering 
• Follow refined processes on account  and push teams to work to the processes set out, but have the ability to challenge process to ensure teams are working as efficiently and effectively as possible 
• Manage the P&L for each team on the account and forecast operational income on a weekly basis to senior management 
• Ownership of the Account Review, Account Health Assessment and Client Sat Survey processes. 
• Maintenance and continuous improvement of the weekly, monthly, quarterly and annual project and account cost forecasting (Bank and Stretch) 

What you need to be great in this role:  

• Relevant agency work experience.  
• 10+ years in marketing services. 
• Highly proficient in client commercial management. 
• Previous experience leading teams of over 15 people – ideal 
• Experience working for large FMCG clients is essential 
• A demonstrated history of being both process driven and result focused. 
• Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. 
• A strong grounding in the commercial running of accounts, bank and stretch and P&L 
• Strong gravitas and the ability to build relationships with senior clients, building trust in our offering 
• A team player with a client centric focus and possess the ability to build strong and effective working relationships with your teams and colleagues. 
• Self-motivated, driven, proactive, helpful, and enthusiastic team player. 
• Ability to think differently and come up with come up with solutions to unique problems. 
• Collaborative team player, open minded and willing to learn and evolve. 
• Engaging communicator and ability to build relationships with all levels within and outside the business. 
• The ability to organise and prioritise workloads to maximise productivity. 
• Experience and desire to publish or speak publicly would be advantageous. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17494

#LI-DB1 #LI-Onsite

Role:  Social Marketing Manager

Location:  Mumbai, India 

About the role: 

As Social Marketing Manager for YouTube Marketing in India, you will be shaping and driving the social presence of one of the most culturally significant brands of our times in a dynamic and growing region.

You should have 5yrs of experience driving social strategies and programs that have created impact on marketing and business goals. You are as obsessed about what excites our audiences on social media and our follower communities as you are about what our products can do for them. You are a constant advocate for our users and creators – your ideas are always deeply rooted in what they care about and what delights them. You have deep analytical expertise and experience setting up processes to escalate potential brand risks and respond swiftly and thoughtfully to topics that are important to our users. And you look at social as a way to deepen our connection with communities, relying on data for insights that will drive measurable results.

The role is cross-functional and international - you’ll work with local, regional (APAC) and global YouTube product marketing managers as well as local XFN teams (e.g. partnerships, legal, comms, policy). You’ll deepen brand engagement, elevate our social presence, drive positive brand sentiment and engagements, and provide frequent and clear analysis to management allowing the organization to develop a strong grassroots understanding of what our users and creators care about. Beyond building impactful social and influencer marketing strategies that bring the brand to life across social channels, you’ll also work with the regional social marketing team on including proactive and reactive social listening and issue management. You will be a part of the YouTube APAC Social Marketing Team and will report to the Social Marketing lead for YouTube India Foundational in Oliver. 

What you will be doing: 

• Always-on editorial and community management: 
• Lead the strategies and operations of YouTube India’s Shorts Channel
• Elevate our always-on content and community management based on our team missions, handle strategies, and OKRs.
•  
• Initiatives: 
• Partner with marketing peers and leadership locally and across regions to help develop programs, campaigns, strategies and GTM plans that deliver intended business results and in line with business and campaign goals across YouTube’s verticals and audiences 
• Engage and lead social media, influencer and content agencies to build effective campaigns for key YouTube products and campaigns targeted at viewers, casual and intentful creators, with clear strategy to deliver optimal creativity and innovation. 
• Social Insights: Partner Insights & Analytics team and analytics agencies to track and share 
• Social impact on YouTube business goals. 
• Social performance indicators to monitor the health of the YouTube brand in India. 
• Campaign performance reporting and learnings
• Insights from YouTube social that can impact broader YouTube marketing
• Rapid Response: Work closely with global and regional social/PR/legal/policy teams as part of a Global Rapid Response Team to put in place round-the-clock social listening/monitoring workflows and processes, proactive and reactive escalation and management of user sentiment across social platforms.
• Operations: Support FTE in compliance with regards to the SOWs, POS and invoices of external agency partners

What you need to be great in this role: 

Minimum qualifications: 

• Bachelor’s degree or equivalent work experience.
• Experience in planning, executing and optimising social media and influencer marketing campaigns or programs
• Experience in working with social media, influencer and content production agency partners
• Excellent English written and oral communication skills. Fluency in Hindi and knowledge of 1-2 other Indian regional languages is an added advantage. 

Preferred Qualifications: 

• Understanding of YouTube’s ecosystem (user, creator, advertiser) and multi-format product (long form, short-form, streaming) with a focus on short form content. A good understanding of YouTube Shorts and its ecosystem (creators, content, trends) is a must! 
• Good record of creativity and data driven optimization, ideally in social media marketing (experience using Sprinklr or BrandWatch is a plus). 
• Understanding of Social Media best practices and campaigns in India, and the best Social brands and agencies. 
• Understanding of the Indian influencer ecosystem, content production and the best in class agencies in the market for each. 
• Experience in social analytics, knowledge of social media monitoring and listening tools – have built and maintained processes to proactively and reactively manage audience sentiment across social platforms.
• Demonstrated strong performance in prior roles, with independence, strong sense of ownership  and ability to form own point of view and recommendations
• Ability to operate and find answers/develop solutions in ambiguity and in a very fast paced environment. 
• Outstanding written and oral communication skills. 
• Strong experience in working with statistical analysis and data mining software is a plus.
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17488

#LI-AS2 #LI-Remote

Role: Social & Influencer Marketing Manager

Location: Mumbai, India 

What you will be doing:

Ownership of YouTube IN’s Shorts and Shopping Social Marketing mandate overlooking social Go-To-Market strategy and influencer campaign management:

• Briefing and working with agency partners to align, develop and ensure deliverables are being completed on time as per plan for both Youtube shorts and youtube shopping
• Developing Go To Market strategies for social marketing activations including owned and operated social and the social of allied partners (talent, labels, partners etc) to drive business, marketing and social goals
• Working closely with external partners to align plans and ensure deliverables are delivered and executed smoothly
• Helping inform internal teams of key trends and/or brand crisis situations on social media that can impact the business.
• Inform and sometimes implement paid media to drive reach

Develop strategies and plans around recruitment and optimization of influencers plans - Understanding the influencer and content creator eco system in India:

• Comfortable working with data and numbers while also knowing the pulse of great content that works for social media audiences
• ensuring agency execution is in line with the marketing brief while maintaining brand and partner guidelines and mandates
• Have good working relationships with influencer agencies , talent management agencies and content creator

Collaborate with colleagues in YouTube India marketing and business teams as well as the YouTube social teams across APAC and IN to align, inform and receive support to deliver social marketing plans:

• Great communication and presentation skills to represent the work well in forums with key stakeholders
• Great team player.

An experimentative and dynamic mindset:

• Analyze successes, failures, learnings and way forward on initiatives and experiments and socialize the same with cross functional teams
• Continuous optimization of influencer plans based on feedback, learnings and results
• Proactiveness and willingness to run robust experiments to optimize influencer marketing plans which inform future marketing strategies
• Innovation: Ensuring YouTube India social is a the crux of topicality in the Indian social media ecosystem

What you will need to be great in this role:  

• BA/BS degree or equivalent experience
• Minimum 9 years of relevant experience in social media marketing and influencer marketing across agencies or client side
• Strong understanding of the KOF Short Format Video Ecosystem in India,SFV influencers, cutting edge social and marketing work in the market.
• Proficiency in project management and marketing execution across channels and markets
• Good record of creativity and data driven optimization, especially in social media marketing.
• Ability to work on multiple projects simultaneously in a fast paced dynamic environment, handle complex budgets and multiple campaigns.
• Excellent written and verbal communication skills.
• Strong understanding of social media best practices and campaigns in India and around the world, and the best Brands and Agencies.
• Experience in social analytics, knowledge of social media monitoring and listening tools
• Strong strategic thinking and comfortable with data backed decision making
• Demonstrated strong performance in prior roles, with independence, strong sense of ownership and ability to form own point of view and recommendations.
• Proven team player, excellent interpersonal skills.
• Distinctive problem solving and analysis skills and innovative thinking for campaign roll out.
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. 

Req ID: 17503

#LI-AS2 #LI-Remote

Role: GenAI Senior Integrated Designer with Motion 

Location: Remote working until further notice 

A little bit about the role: 

GenAI technology is reshaping creative production, offering creatives new tools to ideate, adapt, and deliver content faster and smarter. We’re looking for a creative, detail-oriented GenAI Integrated Designer with motion skills to join our growing team. The ideal candidate has an expert grasp of digital, social, and motion design, is eager to embrace GenAI workflows, and enjoys hands-on creation across all phases of a project. 

You’ll be trained on our proprietary AI platform, Pencil, and use this alongside other GenAI tools to produce creative solutions that stand out in the market. You’ll work collaboratively from brief to delivery on a range of assets - adapting, optimizing, and evolving content for digital marketing, social media, e-commerce, and brand campaigns. You’ll blend classic design and motion skills with GenAI-powered techniques, helping us produce scalable, standout content for high-profile brands. 

What you'll be doing: 

• Work as part of a multi-disciplinary team to ideate, create, and deliver integrated design assets across digital and social. 

• Design, layout, animate and refine digital marketing assets (static, animated, and video formats), e-commerce content, and social-first visuals - directly leveraging GenAI tools to accelerate, enhance, or transform ideation and production processes. 

• Develop assets for Facebook, Instagram, TikTok, YouTube, Google Display using the Pencil platform in response to client briefs. 

• Take client briefs through all steps including insight, concept, copy, image & video generation and final creative assembly using different GenAI models and techniques. 

• Optimize and adapt assets for multi-channel rollouts, ensuring best practices for web, mobile, and social distribution. 

• Implement brand guidelines, ensuring visual quality and cohesion throughout every project. 

• Respond constructively to feedback, using GenAI capabilities to rapidly iterate and improve designs as needed. 

• Present your work to internal teams, confidently explaining how GenAI has contributed to ideation or execution. 

• Stay up-to-date with the latest design and GenAI trends, proactively suggesting new tools and features for creative experimentation. 

• Oversee the quality and consistency of creative output of your work to ensure alignment with brand guidelines, client objectives, and evolving best practices in AI-powered content. 

• Continuously research, evaluate, and experiment with new GenAI tools, staying at the forefront of what’s possible and sharing insights with the broader team. 

• Ensure the timely, efficient, and effective delivery of finished assets across multiple projects. 

As a business we're committed to ensuring everyone on our team is fully trained and confident in using Pencil AI and other approved AI tools. You’ll have access to a wide range of internal resources to help stay ahead of the curve. 

You are expected to maintain active AI proficiency by: 

• Completing ongoing, structured internal AI training, including Pencil. 

• Continuously upskilling with our approved AI tools, including Pencil. 

• Staying up to date with evolving AI trends through internal resources. 

• Collaborating and contributing to AI knowledge-sharing sessions, embracing our culture of learning. 

What you'll need: 

• Experience  as an Integrated Designer with motion skills in an advertising agency, in-house creative team, or design studio, delivering motion and integrated digital campaigns. 

• Proven Integrated Designer with motion portfolio that demonstrates hands-on creation of both traditional and AI-assisted projects (AI can be personal or client-related work). 

• Working knowledge of GenAI tools such as ChatGPT, Midjourney, Adobe Firefly, Veo3 etc. (Training on our specific platform, Pencil, will be provided.) 

• A critical eye for detail - able to analyse GenAI-generated outputs, quickly spot subtle errors or inconsistencies, and correct them via prompt refinement or additional editing tools to achieve polished results. 

• Strong judgment in evaluating briefs and strategically identifying where and how GenAI can be integrated into the creative workflow for maximum efficiency and impact. 

• Hands-on experience with GenAI-driven ideation, prompt creation, and static and video asset generation, with a strategic understanding of AI’s creative applications. 

• Advanced skills in Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Premiere Pro, InDesign, Figma a plus). 

• Strong retouching skills. 

• Strong awareness of digital, social, and e-commerce design standards (e.g., mobile-first best practices, asset adaptation for different channels). 

• Attention to detail, resourcefulness, and the ability to manage projects efficiently from brief to delivery. 

• Excellent collaboration and communication skills - a true team player, open to feedback and new ways of working. 

• Enthusiasm for learning, experimenting, and adapting to evolving creative technologies. 

• Strong written and verbal English communication skills. 

• Optimistic, adaptable mindset regarding the opportunities and ethical considerations of GenAI in the creative industries. 

17374

#L1-DJ1 #BTG+

Job Title: Senior Production Artist

Role: Freelancer

Duration: 6 months

Location: Mumbai, India

About the role: 

We are seeking a highly disciplined, system-oriented Digital Designer / Artworker to join our global production team. This role is designed for a technical specialist who combines the precision of traditional typography with the efficiency of modern AI and automation.  
 
You will be responsible for the global transcreation of assets, ensuring that brand consistency is maintained across multiple languages and regions. You aren’t just building pages; you are building scalable systems that allow us to produce high-volume, pixel-perfect content at speed. 

What you will be doing: 

• Global Transcreation: Manage the adaptation of master layouts into multiple languages. You will ensure that typographic integrity remains intact across varying character counts, right-to-left (RTL) scripts, and regional formatting requirements.
• AI & Automation Integration: Oversee AI-driven design tools and automation tools to accelerate production workflows to automate repetitive tasks without sacrificing quality.
• Production at Scale: Orchestrate the delivery of high-volume document suites, ensuring that global rollout maintains the same mathematical precision on the last page as the first.
• Technical Layout & Grids: Build and manage complex documents using robust modular and baseline grid systems. You view the grid as a non-negotiable foundation for all work.
• Typographic Excellence: Execute advanced typesetting with a focus on kerning, tracking, and vertical rhythm. You will manage complex paragraph and character styles to ensure 100% consistency across global files.
• Template Architecture: Develop "bulletproof," automation-ready InDesign templates. These templates must be engineered to handle text expansion/contraction during the transcreation process.
• Pre-Flight & Quality Control:  Conduct rigorous technical audits of files for print-readiness, including ink limits, overprint settings, and bleed requirements. 

What you need to be great in this role: 

• Minimum of 2-3 years combined experience as an DTP artist or Designer  
• Experience working for a fast-paced environment, Creative Agency experience. 
• Has an excellent understanding of the technical constraints and design requirements 
• Good verbal and written English communication and presentation skills 
• Deep understanding of Corporate Brand Guidelines  
• Deep understand of Design systems, typography, technical specifications and design 
• Understanding of AI tools and automation platforms to streamline the production pipeline. 
• Experience in handling multi-lingual layouts and how different languages impact design and readability. 
• Deep understanding of Design systems. 
• Expert-level Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat Pro).
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16774

#LI-D1 #LI-Remote

FEQ427R107

As a Solutions Architect, you will shape the future of the Data & AI landscape by working with the most sophisticated data engineering and data science teams in the world. You will be a technical advisor internally to the sales team, and work with the product team as an advocate of your customers in the field. You will help our customers to achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in big data, analytics, data engineering and data science problems

Reporting to the Field Engineering Manager, you will collaborate with our most strategic prospects and customers, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way.

This is a Hybrid role, based in Mumbai. 

The impact you will have:

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• You will work directly with the sales team to develop your book of business, define account strategies, and execute those strategies to help your customers and prospects solve their business problems with Databricks. 
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

What we look for:

• 8+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• 8+ years of experience with Big Data technologies, including Apache Spark™, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Strong consulting / customer facing experience , working with external clients across a variety of industry markets
• Coding experience in Python, R, Java, Apache Spark™ or Scala
• Experience building distributed data systems
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Available to travel to customers in your region
• Nice to have: Databricks Certification

Role: Junior People Partner 

Location: Mumbai, Maharashtra 

About the role:  

The role of the Junior People Partner is to provide comprehensive People support to the People Team and to contribute to delivering a high-quality service to our employees. You will work collaboratively with the Offshore People Administrators to ensure all processes are correctly administered with the correct information. In addition to this, there will be a need to support various People Team projects. The role requires individuals who are happy to engage with employees and provide best-practice advice to support the delivery of a high-performing People service. 

What you will be doing:  

• Serve as the first point of contact for employees by providing guidance and support on HR-related policies, processes, and best practices. 

•  Manage the employee lifecycle administration, including onboarding and offboarding, contract management, payroll, and absence management.  

•  Provide professional and efficient support and advice to managers and employees regarding incoming queries.  

•  Produce and peer review employee documentation such as offer letters, contracts, and other related documents.  

• Enhance and document processes associated with onboarding, offboarding, and other employee lifecycle events.  

•  Facilitate the payroll process, ensuring information accuracy and serving as the point of contact for Payroll and Finance teams.  

•  Support People Advisors and People Partners in generating reports, handling employee relations cases, and ensuring data accuracy.  

•  Oversee all HR operational tasks to ensure audit readiness and effective processes. 

• Collaborate with People Partners to continuously improve processes, ensuring adherence to best practices.  

•  Actively participate in team activities and collaborate with other departments within the People Team.  

•  Complete ad-hoc projects, reporting, and tasks, analysing data to provide accurate statistics when required.  

• Ensure compliance with Safer Recruitment procedures such as references, right-to-work checks, and data protection compliance.  

• Support the employee performance appraisal and compensation planning processes. 

What you need to be great in this role:  

• Strong administrative and organisational skills with attention to detail  

•  Experience in general HR administration, including onboarding, payroll, and absence management  

• Proficient in using HR information systems and Microsoft Office Suite  

• Excellent communication and customer service skills  
• Proactive problem-solving mindset and ability to work independently 
• Prior experience as a People Partner or in a similar HR support role  
• Ability to identify process improvement opportunities  

• Experience in data analysis and reporting 

Req ID:  16319

#BTG+ #LI-SK1

Role: Project Manager 

Location: Remote working until further notice 

A Little Bit About the Role: 

The Project Manager is responsible for running creative and production processes and working alongside our existing talented Project Management team to drive a project from brief to delivery. Leading on projects while working with our dynamic teams across the business, our project managers successfully deliver projects following BTG+ ways of working. 

 What we want is a passionate, talented individual who can showcase their skills of managing multiple mid to high complexity projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. 

What You'll be Doing: 

GENERAL TASKS AND RESPONSIBILITIES: 

• Have experience across various disciplines which can include one or more of the following: Digital, Technology, Film, CGI, Motion Design and/or Print projects across different sized accounts and across different time zones; from initial brief to final delivery (based on experience) 

• Manage your team to deliver a wide range of deliverables from email marketing to website content 

• Follow and implement the defined project management and production processes within BTG+ and with partners 

• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment  

• Face adversity, setbacks and negativity with a resilient mindset and attitude 

• Embody the company values, instil these behaviours within all team members 

• Drive continuous improvement through each step of the process and consult on process improvements 

• Close off projects to set standards/requirements 

• Willing to learn new platforms to work 

• Managing client facing with high communication excellence and confident speaking to clients 
    

INITIATE & PLAN THE PROJECT: 

• Serve as the point of contact to receive new briefs and manage the process of transforming unclear briefs into well prepared briefs where applicable   

• Manage the scoping, costing and planning of projects across different briefs  

• Work to the BTG+ Project Management Way of Working while executing projects  

• Identify stakeholders and create a communication plan to ensure each has access to the right level of information 

• Set deadlines with partners and challenge unrealistic timelines to ensure workload is managed as per processes 

• Create project plan and identify key milestones for each of the projects you are assigned 

• Work closely with the Delivery Lead and Resource/Studio Manager to staff the project correctly based on the required deliverables and deadlines 

• Identify risks and possible issues and create risk registers 

• Work closely with the creative team to define a cost, scope and timeplan for the projects 

• Prepare and run effective and structured client and team kick-off meetings
• Create and manage the delivery of project documentation.
    

MANAGE PROJECT EXECUTION, MONITORING AND CONTROL: 

• Coordinate development and delivery among various project participants and stakeholders 

• Prioritize and manage workload of the project team 

• Develop comprehensive project plans that integrate AI workflows, ensuring every project is mapped out in detail 

• Build partner relationship and ensure their needs and requirements are addressed, following BTG+ ways of working 

• Monitor the progress of the project delivery within scope and budget with the planned resources 

• Prepare status reports for the stakeholders and actively manage the project progress using weekly action points 

• Follow the project management change control process for changes in scope, budget, timelines or resources 

• Create and keep up to date all related project documentation to ensure compliance 

• Proactively problem-solve, mitigate risks and plan for future issues 

• Be accountable for the financial profitability of the project and actively manage cost overburn and time logged daily 

• Ensure final deliverables are quality driven and comply to the design and production requirements and expectations 

• Monitor utilization and output of team

• Participate in client facing meetings 

What You'll Need: 

• High English proficient level.

• Collaboration: Works well in a team, open to feedback, and values effective communication. 

• Process Improvement: Adopts a process-driven approach and seeks continuous improvement. 

• Creativity & Ambition: Brings curiosity, creativity, and drive to deliver innovative solutions. 

• Attention to Detail: Ensures accuracy and quality in all deliverables. 

• Project Management: Strong organisational and time management skills. 

• Problem-Solving: Handles challenges effectively, focusing on client satisfaction. 

• Experience: 4+ years managing projects successfully. 

• Multitasking: Skilled at managing multiple projects and deadlines. 

• Quality Control: Experienced in quality assurance processes. 

• Software: Proficient in Microsoft Office, Zoom, Teams, and OMG (training provided). 

Role: Project Manager 

Location: Remote working until further notice 

A Little Bit About the Role: 

The Project Manager is responsible for running creative and production processes and working alongside our existing talented Project Management team to drive a project from brief to delivery. Leading on projects while working with our dynamic teams across the business, our project managers successfully deliver projects following BTG+ ways of working. 

 What we want is a passionate, talented individual who can showcase their skills of managing multiple mid to high complexity projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. 

What You'll be Doing: 

GENERAL TASKS AND RESPONSIBILITIES: 

• Have experience across various disciplines which can include one or more of the following: Digital, Technology, Film, CGI, Motion Design and/or Print projects across different sized accounts and across different time zones; from initial brief to final delivery (based on experience) 

• Manage your team to deliver a wide range of deliverables from email marketing to website content 

• Follow and implement the defined project management and production processes within BTG+ and with partners 

• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment  

• Face adversity, setbacks and negativity with a resilient mindset and attitude 

• Embody the company values, instil these behaviours within all team members 

• Drive continuous improvement through each step of the process and consult on process improvements 

• Close off projects to set standards/requirements 

• Willing to learn new platforms to work 

• Managing client facing with high communication excellence and confident speaking to clients 
    

INITIATE & PLAN THE PROJECT: 

• Serve as the point of contact to receive new briefs and manage the process of transforming unclear briefs into well prepared briefs where applicable   

• Manage the scoping, costing and planning of projects across different briefs  

• Work to the BTG+ Project Management Way of Working while executing projects  

• Identify stakeholders and create a communication plan to ensure each has access to the right level of information 

• Set deadlines with partners and challenge unrealistic timelines to ensure workload is managed as per processes 

• Create project plan and identify key milestones for each of the projects you are assigned 

• Work closely with the Delivery Lead and Resource/Studio Manager to staff the project correctly based on the required deliverables and deadlines 

• Identify risks and possible issues and create risk registers 

• Work closely with the creative team to define a cost, scope and timeplan for the projects 

• Prepare and run effective and structured client and team kick-off meetings
• Create and manage the delivery of project documentation.
    

MANAGE PROJECT EXECUTION, MONITORING AND CONTROL: 

• Coordinate development and delivery among various project participants and stakeholders 

• Prioritize and manage workload of the project team 

• Develop comprehensive project plans that integrate AI workflows, ensuring every project is mapped out in detail 

• Build partner relationship and ensure their needs and requirements are addressed, following BTG+ ways of working 

• Monitor the progress of the project delivery within scope and budget with the planned resources 

• Prepare status reports for the stakeholders and actively manage the project progress using weekly action points 

• Follow the project management change control process for changes in scope, budget, timelines or resources 

• Create and keep up to date all related project documentation to ensure compliance 

• Proactively problem-solve, mitigate risks and plan for future issues 

• Be accountable for the financial profitability of the project and actively manage cost overburn and time logged daily 

• Ensure final deliverables are quality driven and comply to the design and production requirements and expectations 

• Monitor utilization and output of team

• Participate in client facing meetings 

What You'll Need: 

• High English proficient level.

• Collaboration: Works well in a team, open to feedback, and values effective communication. 

• Process Improvement: Adopts a process-driven approach and seeks continuous improvement. 

• Creativity & Ambition: Brings curiosity, creativity, and drive to deliver innovative solutions. 

• Attention to Detail: Ensures accuracy and quality in all deliverables. 

• Project Management: Strong organisational and time management skills. 

• Problem-Solving: Handles challenges effectively, focusing on client satisfaction. 

• Experience: 4+ years managing projects successfully. 

• Multitasking: Skilled at managing multiple projects and deadlines. 

• Quality Control: Experienced in quality assurance processes. 

• Software: Proficient in Microsoft Office, Zoom, Teams, and OMG (training provided). 

Role: Digital Designer 

Location: India (Remote working until further notice)

A Little Bit About the Role: 

As a Digital Designer you will be responsible for designing, managing, and producing design concepts through to full artwork stage for a wide variety of outputs. This role will work under the direction of a Creative Director and work with a creative team to execute on designs. Our ideal candidate has worked at an advertising agency or design firm and has a dense portfolio of great digital and moving image work.    

You will be working within brand guidelines, producing design and artwork to the client’s brief and exacting standards. They will proactively manage projects within agreed timescales considering quality, accuracy, and consistency. The expectation is to maintain a fast paced and responsive workflow across multiple projects and brands within our organisation whilst learning from others and developing your craft along the way.   

What You’ll be Doing: 

• Work on projects from start to finish — working collaboratively across teams on ideation, creation, and implementation  

• Show strong conceptual and integrated design thinking for web, ecommerce, social content, and digital marketing  

• Show strong conceptual and integrated design thinking for digital and social advertising   

• Define the look and feel for variety of digital design projects   

• Implement existing brand guidelines and templates on projects   

• The ability to work under direction and using your own initiative   

• Presenting your work internally and to clients and manage workloads within agreed timings   

• Keeping up to date with current design trends   

• Understand what makes GREAT content e.g. best practices for making ecommerce, social assets and mobile first 

What you’re capable of:   

• Experience working with FMCG / Health Brands    

• Social and video design experience with Visual Arts BS/BA degree a plus  

• A portfolio demonstrating your ideas through to execution  

• A passion for digital trends and interaction / animation design  

• You'll have a deep affinity with layout, typography, and ideas-generation  

• Excellent grasp of design programmes and tools such as Photoshop, InDesign, and illustrator  

• A team player and possess the ability to build strong and effective working relationships  

• You have an excellent attention to detail  

• Capable for taking creative briefs from clients and account team and show personal responsibility for quality across all jobs allocated which includes client liaison 

 What you’ll need:     

• A rich portfolio of relevant work examples - digital, banners, Social media, emails, landing pages, in-store, event materials, collateral, icons, infographics, brochures, and campaigns   

• A keen sense of personal responsibility for the quality control, presentation, and accuracy of all work.  

• Solid understanding of graphic design and web technologies  

• High Level of Craft for design   

• Brand identity, visual systems, and campaign identities as real working experience  

• Experience working with  retail/ Health FMCG brands   

• Social and video design experience with Visual Arts BS/BA degree a plus  

• A portfolio demonstrating your ideas through to execution  

• A passion for digital trends and interaction / animation design  

• You'll have a deep affinity with layout, typography, and ideas-generation  

• Proficiency in Adobe CC suite applications including Photoshop, Illustrator, Sketch, and associated prototyping   

• A team player and possess the ability to build strong and effective working relationships  

• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment   

• A portfolio comprised of traditional and digital, conceptual campaign, design, and interaction design work  

• Willingness to accept feedback and iterate over designs in a highly-collaborative, low-ego team environment   

• Overflowing with curiosity, creativity, and ambition 

#BTG+ #LI-SK1

Role: Digital Designer 

Location: India (Remote working until further notice)

A Little Bit About the Role: 

As a Digital Designer you will be responsible for designing, managing, and producing design concepts through to full artwork stage for a wide variety of outputs. This role will work under the direction of a Creative Director and work with a creative team to execute on designs. Our ideal candidate has worked at an advertising agency or design firm and has a dense portfolio of great digital and moving image work.    

You will be working within brand guidelines, producing design and artwork to the client’s brief and exacting standards. They will proactively manage projects within agreed timescales considering quality, accuracy, and consistency. The expectation is to maintain a fast paced and responsive workflow across multiple projects and brands within our organisation whilst learning from others and developing your craft along the way.   

What You’ll be Doing: 

• Work on projects from start to finish — working collaboratively across teams on ideation, creation, and implementation  

• Show strong conceptual and integrated design thinking for web, ecommerce, social content, and digital marketing  

• Show strong conceptual and integrated design thinking for digital and social advertising   

• Define the look and feel for variety of digital design projects   

• Implement existing brand guidelines and templates on projects   

• The ability to work under direction and using your own initiative   

• Presenting your work internally and to clients and manage workloads within agreed timings   

• Keeping up to date with current design trends   

• Understand what makes GREAT content e.g. best practices for making ecommerce, social assets and mobile first 

What you’re capable of:   

• Experience working with FMCG / Health Brands    

• Social and video design experience with Visual Arts BS/BA degree a plus  

• A portfolio demonstrating your ideas through to execution  

• A passion for digital trends and interaction / animation design  

• You'll have a deep affinity with layout, typography, and ideas-generation  

• Excellent grasp of design programmes and tools such as Photoshop, InDesign, and illustrator  

• A team player and possess the ability to build strong and effective working relationships  

• You have an excellent attention to detail  

• Capable for taking creative briefs from clients and account team and show personal responsibility for quality across all jobs allocated which includes client liaison 

 What you’ll need:     

• A rich portfolio of relevant work examples - digital, banners, Social media, emails, landing pages, in-store, event materials, collateral, icons, infographics, brochures, and campaigns   

• A keen sense of personal responsibility for the quality control, presentation, and accuracy of all work.  

• Solid understanding of graphic design and web technologies  

• High Level of Craft for design   

• Brand identity, visual systems, and campaign identities as real working experience  

• Experience working with  retail/ Health FMCG brands   

• Social and video design experience with Visual Arts BS/BA degree a plus  

• A portfolio demonstrating your ideas through to execution  

• A passion for digital trends and interaction / animation design  

• You'll have a deep affinity with layout, typography, and ideas-generation  

• Proficiency in Adobe CC suite applications including Photoshop, Illustrator, Sketch, and associated prototyping   

• A team player and possess the ability to build strong and effective working relationships  

• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment   

• A portfolio comprised of traditional and digital, conceptual campaign, design, and interaction design work  

• Willingness to accept feedback and iterate over designs in a highly-collaborative, low-ego team environment   

• Overflowing with curiosity, creativity, and ambition 

#BTG+ #LI-SK1

Role:  Support Centre Manager

Location:  Mumbai, India

About the role: 

We are seeking a highly skilled and hands-on Support Centre Manager to lead our centralized global support function. This role is critical in ensuring smooth operations, governance, and growth of our support centre model, while driving efficiency, scalability, and alignment with business objectives. The Support Centre Manager will support IT and backend operations teams requirement across The Brandtech Group companies, manage stakeholder relationships, and deliver measurable business value through optimized support delivery and cost governance.

The ideal candidate will also bring expertise in leveraging AI and automation to reimagine workflows, enhance productivity, and embed data-driven decision-making into daily operations. 

What you will be doing: 

Strategic Leadership 

• Define, implement, and evolve the global support centre operating model in line with business objectives. 

• Embed AI and automation as enablers for scalability, predictive insights, and proactive issue resolution. 

• Serve as the central point of contact for regional leadership, ensuring seamless coordination across geographies and functions. 

• Drive continuous improvement, operational efficiencies, and scalability of support functions. 

Team & Operational Management 

• Lead and oversee a global support centre team (150+ team members). 

• Ensure effective service delivery across core support areas: IT, HR, Talent, Finance, Operations, Transformation, Data, Technology, and Training. 

• Establish governance frameworks, role clarity, and line management accountability for all onboarded resources. 

• Monitor and enhance service levels, ensuring 24x7 IT support coverage worldwide. 

• Champion automation-first practices to reduce manual dependencies and free up talent for higher-value tasks. 

Hiring & Onboarding Process 

• Partner with Brandtech+ Talent team to manage end-to-end hiring lifecycle: role calibration, JD development, Greenhouse entry, candidate coordination, and final selection. 

• Ensure smooth onboarding, assignment of line managers, and integration into the support centre structure. 

• Introduce AI-driven hiring tools and analytics to improve speed and quality of talent acquisition. 

Commercials & Billing Governance 

• Oversee monthly cross-charge and billing processes, ensuring accuracy, transparency, and compliance with transfer pricing policies. 

• Manage changes to cross-charge due to compensation or contractual changes. 

• Ensure any potential commercial transactions are tracked and billed accurately. 

• Deliver year-on-year overhead reviews, ensuring savings and efficiencies are passed back to business stakeholders. 

• Use AI-powered financial forecasting tools to improve predictability and cost optimization. 

Stakeholder Management 

• Act as a strategic partner to group business stakeholders (department heads across the regions and group agencies), providing benchmarks, cost estimates, and savings opportunities. 

• Communicate effectively with senior leadership across global entities to align support functions with business needs. 

• Ensure business satisfaction through regular surveys, updates, transparent reporting, and governance forums. 

• Use automation and AI-driven dashboards to deliver real-time insights to stakeholders. 

Reporting and Forecasting 

• Run quarterly business reviews with regions and service lines. 

• Provide transparent dashboards on utilization, SLA/OLA compliance, cost-to-serve, savings, and coverage. 

• Run quarterly forecasting for support centre function with commercial team.  

• Leverage predictive analytics and AI models to proactively address gaps in service delivery or resourcing. 

What you need to be great in this role: 

• Bachelor’s or Master’s degree in Business Administration, Operations, IT Management, or related field. 

• 12+ years of experience in global support/operations management, with at least 5 years in a leadership role. 

• Proven experience managing large teams across diverse functions in a global, matrix environment. 

• Strong expertise in IT support, backend operations, and cross-functional service delivery. 

Req ID: 17049

#LI-AK1 #BTG+

Role: Motion Graphic Designer 

Location:  Remote working   

About the role: 

We are looking for a Motion Designer to join Brandtech+. 

The primary role is to help create powerful and impactful digital content for multitude of different projects. The Motion Designer will proactively manage design quality, accuracy and consistency across all creative work. 

The ideal candidate should be familiar with executing from conceptual through adaptation. Whilst the role doesn’t require conceptual development you should be familiar with the process and be able execute conceptual design concepts. 

What you will be doing: 

• Deliver on briefs from concept to completion via working collaboratively across teams on ideation, creation and implementation. 

• Staying on track with emerging digital trends and engaging with the wider digital creative community. 

• The ability to take complete ownership of projects, including taking brief, presenting initial designs to client (where required) and managing the project until delivery. 

• Be available to assist the account management and design team with digital design briefs as appropriate. 

• A strong understanding of conceptualisation, graphic design, typography and motion/ video content. 

• Demonstrate strong design thinking for the web, digital, ecommerce and especially social advertising. 

• Adapt and define the look and feel for a variety of design projects whilst implementing existing brand guidelines. 

Req ID - 17003

#BTG+ #LI-PG1

Role:  GenAI Creative Data & Insights Analyst | Beauty AI Studio

Location:  Mumbai, India

Work Timings: 6:30am to 3:30pm  

About the role: 

This is an opportunity to join Beauty AI Studio (BAIS), OLIVER's creative solution designed specifically for Unilever's Beauty & Wellbeing portfolio, as GenAI Creative Data & Insights Analyst— sitting at the intersection of data, creativity, and generative AI to drive content performance for some of the world's most iconic beauty brands, including Dove, TRESemmé, Pond's, and Simple. 

Based in the BAIS Maker Hub in India with a hybrid working arrangement, you'll be the analytical engine behind BAIS content performance — measuring the effectiveness of Gen AI-assisted content across channels and markets, surfacing actionable insights, and translating data into creative recommendations that improve output quality and campaign performance. Working closely with creative, production, client service, and Comms Strategy teams, you'll ensure the Maker Hub's output is always informed by evidence, not assumption. 

We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. 

The GenAI Creative Data & Insights Analyst is responsible for measuring, evaluating, and optimising the performance of Gen AI-assisted content produced by the BAIS Maker Hub for Unilever's Beauty & Wellbeing brands across multiple markets. This is a mid-level analytical role that sits at the crossroads of data science, content strategy, and creative production — translating complex performance data into clear, actionable recommendations that directly improve the quality and effectiveness of content output. 

You'll design and manage measurement frameworks, build performance dashboards, and develop analytics solutions that help the Maker Hub understand what is working, why, and what to do next. You'll work across digital media, social, e-commerce, and brand data — integrating diverse sources to build a complete picture of content performance and audience behaviour across beauty categories. 

What you will be doing: 

The role spans measurement framework design, real-time performance dashboards, and the translation of complex data into specific creative recommendations that improve content quality and campaign effectiveness across digital, social, e-commerce, and brand channels. Working closely with creative, production, client service, and Comms Strategy teams, the analyst ensures the Maker Hub's output is continuously informed by data and evidence across multiple markets. 

The role requires solid experience in content performance measurement — including attribution modelling, brand lift studies, and MMM — alongside hands-on proficiency with Gen AI and analytics tools, social listening platforms such as Brandwatch and GWI, and strong data storytelling skills for non-technical audiences. The successful candidate will bring a genuine curiosity about the intersection of data, AI, and creative production, the ability to work across multiple data sources simultaneously, and a collaborative, iterative way of working suited to a fast-paced studio environment. Experience within an FMCG, beauty, or consumer brand context is advantageous, and the ability to critically evaluate AI-generated outputs with rigorous human judgement is essential. 

Measurement & Evaluation:

• Set, track, and evaluate KPIs for Gen AI-assisted content across channels and markets — covering pilots, campaigns, and ongoing programmes of work within the BAIS programme. 
• Design test, learn, and optimise plans that drive continuous improvement in content performance and deliver robust, actionable learning outcomes for the Maker Hub. 
• Apply a range of measurement techniques — from last-click attribution to brand lift studies and marketing mix modelling (MMM) — to evaluate content effectiveness across the Unilever Beauty & Wellbeing portfolio. 
• Combine diverse data sources, including the generation of content metadata, to build a coherent, actionable picture of performance that supports data-driven decision-making across creative and client teams. 

Insight & Performance Optimisation:

• Analyse content performance data and translate findings into specific creative recommendations — identifying opportunities to improve Gen AI-assisted output for Unilever's beauty brands across skincare, haircare, and wellness categories. 
• Maximise in-platform audience insights, including prompt recommendations, and integrate external sources — such as social listening, search data, and panel data — to deepen audience understanding and inform creative output. 
• Design and maintain performance dashboards for real-time content tracking — providing the Maker Hub, client service leads, and BAIS stakeholders with clear, up-to-date visibility of content performance across markets. 
• Develop analytics solutions to unlock better creative output — from applying pre-trained predictive models to building bespoke models in collaboration with data science colleagues where required. 

Innovation & Capability Development:

• Explore and evaluate the emerging data analytics capabilities of Gen AI platforms — leading innovation in content analytics and optimisation within the BAIS programme. 
• Monitor developments in AI and data analytics — identifying approaches that enhance the analytical capability of the Maker Hub and improve creative output for Unilever's beauty brands. 
• Share analytical insights and performance learnings across the Maker Hub — building a culture of evidence-led creative decision-making across creative, production, and strategy teams. 

What you need to be great in this role: 

Analytics & Measurement:

• Solid experience in data analytics and performance measurement, with a track record of generating insights that improve content effectiveness. 
• Demonstrated experience setting measurement frameworks for content across digital media, social, brand, and metadata — ideally within an FMCG, beauty, or consumer brand environment. 
• Proficiency with a range of measurement techniques, including attribution modelling, brand lift studies, and marketing mix modelling (MMM). 
• Experience aggregating multiple data sources to evaluate content performance — with the ability to work across structured and unstructured data. 

Technical Proficiency:

• Hands-on experience with major LLMs and Gen AI tools for analytics, data processing, and insight development. 
• Strong understanding of ad account setups, platform metrics, and how these drive content performance outcomes. 
• Proficiency with social listening, audience insight, and research tools — such as Brandwatch, GWI, or Audiense. 
• Strong data storytelling skills — able to communicate complex findings clearly to non-technical audiences, including creative teams, client service leads, and senior Unilever stakeholders.  

Ways of Working:

• Keen eye for detail and critical thinking — able to evaluate data rigorously and translate findings into clear, confident recommendations. 
• Comfortable working in a fast-paced, iterative environment where priorities shift and new challenges emerge regularly. 
• Collaborative and open — able to work effectively across creative, production, strategy, and client service functions within the Maker Hub.
• Genuine curiosity about the intersection of data, AI, and creative production — and how analytics can improve the quality and performance of beauty content. 

Gen AI & Agentic Thinking:

• Proficiency with Gen AI tools relevant to analytics and insight work — with experience building personal AI workflows to improve efficiency and output quality. 
• Experience applying Gen AI tools to data processing, insight generation, or performance reporting tasks. 
• Agentic approach to complex analytical challenges: able to break down multi-step problems, identify efficient analytical paths, and deliver clear outputs under time pressure. 
• Ability to critically evaluate AI-generated outputs — applying human judgement to ensure accuracy, relevance, and reliability of AI-assisted analysis. 
• Proactive interest in how Gen AI capabilities are evolving within data and analytics — with a track record of identifying opportunities to apply new tools and techniques to improve content performance. 

Formal qualifications are welcome. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning. 

If you're excited about this role but don't meet every requirement, we encourage you to apply. 

Ready to put data at the heart of what great Gen AI beauty content looks like? Apply to the role with your CV & your portfolio and let's talk. 

Req ID: 17067

#LI-SP1 #LI-Hybrid

Role: ORM & Client Servicing Executive

Location: Mumbai, India

About the role: 

We are currently looking for a ORM & Client Servicing Executive to join our expanding team working with brands across a wide variety of Personal skincare briefs from social media content, video production, strategy and digital assets. 

What we want to see is a proven track record of driving multiple complex projects forward, a positive and proactive nature and the ability to bring in new business, supporting the Seniors onsite. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and be able to demonstrate yourself as a safe pair of hands on the day-to-day management of clients. 

What you will be doing: 

• Manage and monitor brand reputation across digital platforms, ensuring timely response to customer queries and feedback.
• Handle Online Reputation Management (ORM) by tracking, analyzing, and responding to user interactions across channels.
• Develop and execute ORM strategies to enhance brand perception and proactively address customer concerns across digital touchpoints.
• Day to day contact for Beauty brands providing excellent client service and supporting the onsite U-Studio team.
• Be accountable for the brief, and works with the client to ensure the team has obtained the right information required to begin work on the project.

What you need to be great in this role: 

• Relevant 1yr experience working with a digital agency on personal skincare brands 
• Expertise in ORM / Community Management
• 70–80% ORM-driven role: focus on response management and reporting
• Strong Writing Skills: Ability to draft clear, brand-aligned responses
• Social Savvy: Can support copywriting and account management when needed
• Social Listening: Experience in sentiment tracking (Social + Reddit)
• Execution & Reporting: Strong on TATs, trackers, and weekly/monthly reporting
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• Proficient in Microsoft Office and other related software. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 16478

#LI-SP1 #LI-Onsite

Role: Project Manager 

Location: Mumbai, India (Remote)

About the role:  

We are seeking a highly organized and culturally aware Project Manager to lead complex, multi-market digital initiatives. This role is designed for a project management expert who thrives in high-pressure environments involving multiple stakeholders and diverse deliverables. You will be the central pivot point between the client’s global strategy and local execution, ensuring that all campaign collaterals are expertly localized, translated, and deployed across both English (EN) and non-English (non-EN) speaking markets. 

What you will be doing: 

Strategic Workflow & Resource Orchestration 

• Timeline Management: Develop and maintain end-to-end project schedules, ensuring all milestones are met across different time zones. 
• Work Allocation: Distribute tasks across cross-functional teams, balancing internal bandwidth with external support to maintain optimal productivity. 
• Resource Management: Identify and secure necessary resources (creative, technical, and linguistic) to fulfil project requirements. 
• Prioritization: Act as the gatekeeper for project requests, using data-driven logic to prioritize high-impact tasks in a fast-moving environment. 

Global Localization & Asset Delivery 

• End-to-End Localization: Lead the transcreation and localization process for marketing collaterals, ensuring brand consistency while respecting regional cultural nuances.
• Multi-Deliverable Oversight: Simultaneously manage the production of various assets, including digital ads, website content, video subtitles, and print materials for diverse global markets.
• Non-EN Coordination: Act as the primary lead for projects targeting non-English speaking territories, ensuring linguistic accuracy and local market relevance. 

Stakeholder & Vendor Management 

• Multi-Stakeholder Alignment: Navigate complex organizational structures to align regional leads, global brand managers, and executive stakeholders on project goals. 
• Vendor Coordination: Manage relationships with third-party partners, specifically translation agencies and Language Service Providers (LSPs), to ensure high-quality output and adherence to budgets. 
• Collaborative Leadership: Facilitate regular syncs between creative teams and local market experts to resolve bottlenecks and streamline approvals. 

What you need to be great in this role: 

• Experience: 5+ years of Project Management experience, ideally within a global agency or a multinational corporation. 
• Global Exposure: Proven track record of managing projects across multiple geographies, specifically handling the transition of content from English to non-English markets. 
• Localization Expertise: Deep understanding of the localization lifecycle, including experience working with translation management systems or professional linguists. 
• Multi-Tasking Mastery: Demonstrated ability to manage "multi-stakeholder, multi-deliverable" projects where competing priorities are the norm. 
• Communication: Exceptional interpersonal skills with the ability to bridge communication gaps between technical teams, creative departments, and external vendors. 
• Problem Solving: A proactive approach to identifying risks in a project timeline and implementing contingency plans. 

Preferred Qualifications 

• Project Management Professional (PMP), PRINCE2, or Agile certification. 
• Proficiency with project management software (e.g., Asana, Monday.com, Jira, or Smartsheet). 

Req ID: 17139

#LI-JQ1 #LI-Remote

Role: Senior Enablement Manager (Sales Operations)  

Location: Remote working until further notice 

About the role: 

As Senior Enablement Manager, you'll be the single point of accountability for OLIVER's proposal and enablement operations globally. You'll manage concurrent workstreams across RFP, pitch, and enablement functions — maintaining rigorous quality standards while keeping complex, multi-party submissions on track. Working closely with the Director of Sales Operations and Enablement, you'll build and govern the systems, databases, and processes that enable our global sales engine to run efficiently and win consistently. 

What you will be doing: 

• Lead end-to-end ownership of the RFP and RFI process, from intake and scoping through resource coordination, compliance review, and final submission 

• Manage project timelines across all active proposal and pitch workstreams, setting clear milestones, flagging risks proactively, and holding cross-functional contributors accountable to deadlines 

• Drive purchase order (PO) adherence across all proposal workflows, ensuring alignment with procurement requirements across client and internal systems 

• Allocate resources effectively across concurrent RFP, pitch, and enablement workstreams, balancing team capacity against live pipeline demand 

• Own and maintain the Global Rate Card Database, RFI database, and RFP database — ensuring accuracy, version control, compliance, and controlled access at all times 

• Maintain Salesforce data quality across all sales opportunities tied to proposal activity, upholding consistent entry standards across the team 

• Take full ownership of client-facing deliverables including MSA submission forms, compliance documentation, rate cards, creative tests, RFP decks, pitch decks, and video assets 

• Enforce quality control standards across all deliverables, reviewing for accuracy, brand consistency, and compliance before every submission 

• Curate and govern the Content Library, ensuring sales assets are current, correctly tagged, and readily accessible to sellers across global markets 

• Track and report budget burn rate across active proposal workstreams, surfacing overage risks and supporting reallocation decisions in a timely manner 

• Produce and distribute weekly RAG (Red/Amber/Green) status reports across all active RFP and pitch projects, giving senior stakeholders a clear, real-time view of progress and risk 

• Lead stakeholder coordination across complex, multi-party submissions involving sales, creative, legal, and finance — running status meetings and maintaining momentum throughout 

• Support compliance tracking across all deliverables, ensuring adherence to client requirements, internal governance standards, and The Brandtech Group policies 

 What you need to be great in this role: 

• Solid experience in sales operations, bid management, proposal management, or sales enablement within a professional services, creative agency, consulting, or technology environment 

• Demonstrated ownership of end-to-end RFP or bid processes in a high-volume, enterprise B2B sales environment 

• Strong project management capability — able to run multiple concurrent workstreams against competing deadlines without losing the detail 

• Salesforce proficiency including opportunity management, data standards, reporting, and process adherence — with a track record of improving CRM hygiene across sales teams 

• Experience managing proposal or content databases using platforms such as Loopio, Responsive (RFPIO), Seismic, Highspot, or equivalent 

• Familiarity with rate card structures, budget tracking, and commercial data management in close collaboration with finance teams 

• Meticulous attention to detail and a track record of maintaining quality standards across high-stakes, client-facing deliverables 

• Experience working with MSA structures, procurement processes, and compliance requirements in complex enterprise sales contexts 

• Ability to produce RAG reporting and present project status clearly and confidently to senior stakeholders 

• Strong written and verbal communication skills — able to brief, align, and hold accountable cross-functional contributors without direct authority 

• Proficiency with project management tools such as Asana, Monday.com, Smartsheet, or Notion 

• Commercial awareness and a clear understanding of how operational excellence in proposals and enablement connects to win rates, deal velocity, and revenue growth 

• A systems mindset: you build processes that scale, not workarounds that don't 

Gen AI and Agentic Thinking 

• Advanced proficiency with Gen AI tools to enhance operational efficiency and output quality — for example, drafting proposal content, summarising RFP requirements, or accelerating research workflows 

• Experience designing AI-assisted workflows for yourself and the wider team to reduce manual effort and improve consistency across deliverables 

• Ability to train others on effective AI tool usage within a sales operations or enablement context 

• Agentic thinking applied to complex, multi-step challenges — systematic problem-solving across concurrent, high-pressure workstreams 

• Strong understanding of AI capabilities and limitations, with rigorous human oversight applied to all client-facing content 

Req ID- 17019 

#L1-DJ1 #BTG+

Role: GenAI Senior Integrated Designer (Digital + Motions)

Location: India (Remote working until further notice)

A little bit about the role: 

GenAI technology is reshaping creative production, offering creatives new tools to ideate, adapt, and deliver content faster and smarter. We’re looking for a creative, detail-oriented GenAI Integrated Designer with motion skills to join our growing team. The ideal candidate has an expert grasp of digital, social, and motion design, is eager to embrace GenAI workflows, and enjoys hands-on creation across all phases of a project. 

You’ll be trained on our proprietary AI platform, Pencil, and use this alongside other GenAI tools to produce creative solutions that stand out in the market. You’ll work collaboratively from brief to delivery on a range of assets - adapting, optimizing, and evolving content for digital marketing, social media, e-commerce, and brand campaigns. You’ll blend classic design and motion skills with GenAI-powered techniques, helping us produce scalable, standout content for high-profile brands. 

What you'll be doing: 

• Work as part of a multi-disciplinary team to ideate, create, and deliver integrated design assets across digital and social. 

• Design, layout, animate and refine digital marketing assets (static, animated, and video formats), e-commerce content, and social-first visuals - directly leveraging GenAI tools to accelerate, enhance, or transform ideation and production processes. 

• Develop assets for Facebook, Instagram, TikTok, YouTube, Google Display using the Pencil platform in response to client briefs. 

• Take client briefs through all steps including insight, concept, copy, image & video generation and final creative assembly using different GenAI models and techniques. 

• Optimize and adapt assets for multi-channel rollouts, ensuring best practices for web, mobile, and social distribution. 

• Implement brand guidelines, ensuring visual quality and cohesion throughout every project. 

• Respond constructively to feedback, using GenAI capabilities to rapidly iterate and improve designs as needed. 

• Present your work to internal teams, confidently explaining how GenAI has contributed to ideation or execution. 

• Stay up-to-date with the latest design and GenAI trends, proactively suggesting new tools and features for creative experimentation. 

• Oversee the quality and consistency of creative output of your work to ensure alignment with brand guidelines, client objectives, and evolving best practices in AI-powered content. 

• Continuously research, evaluate, and experiment with new GenAI tools, staying at the forefront of what’s possible and sharing insights with the broader team. 

• Ensure the timely, efficient, and effective delivery of finished assets across multiple projects. 

As a business we're committed to ensuring everyone on our team is fully trained and confident in using Pencil AI and other approved AI tools. You’ll have access to a wide range of internal resources to help stay ahead of the curve. 

You are expected to maintain active AI proficiency by: 

• Completing ongoing, structured internal AI training, including Pencil. 

• Continuously upskilling with our approved AI tools, including Pencil. 

• Staying up to date with evolving AI trends through internal resources. 

• Collaborating and contributing to AI knowledge-sharing sessions, embracing our culture of learning. 

What you'll need: 

• Experience  as an Integrated Designer with motion skills in an advertising agency, in-house creative team, or design studio, delivering motion and integrated digital campaigns. 

• Proven Integrated Designer with motion portfolio that demonstrates hands-on creation of both traditional and AI-assisted projects (AI can be personal or client-related work). 

• Working knowledge of GenAI tools such as ChatGPT, Midjourney, Adobe Firefly, Veo3 etc. (Training on our specific platform, Pencil, will be provided.) 

• A critical eye for detail - able to analyse GenAI-generated outputs, quickly spot subtle errors or inconsistencies, and correct them via prompt refinement or additional editing tools to achieve polished results. 

• Strong judgment in evaluating briefs and strategically identifying where and how GenAI can be integrated into the creative workflow for maximum efficiency and impact. 

• Hands-on experience with GenAI-driven ideation, prompt creation, and static and video asset generation, with a strategic understanding of AI’s creative applications. 

• Advanced skills in Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Premiere Pro, InDesign, Figma a plus). 

• Strong retouching skills. 

• Strong awareness of digital, social, and e-commerce design standards (e.g., mobile-first best practices, asset adaptation for different channels). 

• Attention to detail, resourcefulness, and the ability to manage projects efficiently from brief to delivery. 

• Excellent collaboration and communication skills - a true team player, open to feedback and new ways of working. 

• Enthusiasm for learning, experimenting, and adapting to evolving creative technologies. 

• Strong written and verbal English communication skills. 

• Optimistic, adaptable mindset regarding the opportunities and ethical considerations of GenAI in the creative industries.

Req ID - 16741

#LI-SK1 #BTG+

Who We Are:

Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.
 
Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.
 
We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
 
Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
 
To learn more about our businesses and products, visit www.galaxy.com.