About the Role

NICE is seeking a talented AI Engineer to accelerate innovation across the APAC region by leading AI-centric Proof of Concepts (POCs) and Pilots alongside our extended solution and sales engineering teams. This role sits at the intersection of cutting-edge AI development and customer-facing technical delivery, with a special focus on Agentic AI solutions that push the boundaries of what is possible with intelligent automation and large language models.

The AI Engineer will work hands-on to design, build, and demonstrate AI-powered solutions, translating complex technical capabilities into tangible business value for customers across APAC.

How will you make an impact?

Agentic AI POCs & Pilots

• Design and build Agentic AI proofs of concept

     Architect and develop end-to-end Agentic AI solutions demonstrating autonomous decision-making, multi-step reasoning, and task orchestration across APAC customer engagements.

• Prototype rapidly

     Build lightweight, demonstrable prototypes using LLMs, agent frameworks, and NICE /Cognigy platform APIs to showcase the art of the possible.

Development & Engineering

• Develop and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and CX workflows.
• Build and maintain reusable AI accelerator assets, code templates, and demo environments for the extended APAC team.
• Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise
• Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases.
• Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each POC based on accuracy, latency, and cost requirements.
• Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling.

Collaboration & Knowledge Sharing

• Contribute to internal playbooks, documentation, and demo libraries to uplift the broader team’s AI capabilities.
• Engage with customers directly to understand requirements and translate them into practical AI solution designs.

Have you got what it takes?

• Bachelor’s degree in computer science, Software Engineering, or a related field or equivalent experience.
• 4-8 years of software development experience in developing high performance, highly available and scalable enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

Programming proficiency:

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• Experience with REST APIs, JSON, cloud SDKs
• Familiarity with data processing, vector databases and embedding pipelines for RAG architecture.
• Ability to debug, iterate quickly, and deliver working demos under tight timelines.

AI & Machine Learning Understanding

• Solid conceptual and practical understanding of machine learning fundamentals, NLP/NLU, and generative AI.
• Experience designing or building Agentic AI systems — including tool use, memory, planning, and multi-agent coordination.
• Understanding of responsible AI practices, hallucination mitigation, and evaluation methodologies for LLM outputs.

LLM Usage & Prompt Engineering

• Proficient with LLM APIs     including OpenAI, Anthropic Claude, Google Gemini, Azure OpenAI, and open-source models via Hugging Face or Ollama.
• Strong prompt engineering skills: few-shot prompting, chain-of-thought, structured outputs, and system prompt design.

Version Control & Collaboration Tools

• GitHub / Git proficiency:

     Comfortable with branching strategies, pull requests, code reviews, and collaborative development workflows.

• Ability to manage, share, and version AI demo assets and code in shared repositories accessible to the extended team.
• Experience with CI/CD basics and familiarity with tools such as GitHub Actions, or similar pipelines, is advantageous.

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You will have an advantage if you also have:

• Experience with NICE CXone, Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms.
• Knowledge of the APAC technology landscape and experience working with enterprise customers in the region.
• Background in contact centre, CX, or enterprise SaaS environments.
• Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts.

What’s in it for You?

Join an ever-growing, market-disrupting, global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10692                

Reporting into: Director,Solution Engineering

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT: 

• Your core objective is to create high quality predictive signals. 
• By leveraging access to large and diversified datasets you will identify statistical patterns and opportunities. 
• Share and discuss research results, methodology, data sets and processes with other researchers. 
• Implement the signals and the relevant datasets within the global execution platform. 
• Monitor signal behavior and model performance over time within your strategies. 

Your present skillset: 

• Proven track record in delivering successful Crypto systematic strategies. 
• Minimum 2 years of experience in the financial industry.  
• Advanced degree in a quantitative field such as data science, statistics, mathematics, physics or engineering. 
• Strong knowledge in statistics, machine learning, NLP or AI techniques is a plus. 
• Capacity to multi-task in a fast-paced environment while keeping strong attention to detail. 
• Good fundamental crypto knowledge is a plus. 
• Experience with one or more of the below is a plus: 
• Crypto specific data sets, DeFi, latency-sensitive, ML/AI or strategies in production  
• Coding skills required in at least one leading programming language, Python preferred, C++ is beneficial. 
• Intellectual curiosity to explore new data sets, solve complex problems, drive innovative processes and connect the dots between multiple fields. 
• Capacity to work with autonomy within a collegial and collaborative environment. 
• Strong capacity to communicate with technologists, data scientists and traders across the globe. 

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees to achieve a healthy work-life balance. 

Your future role within QRT

• Your core objective is to create high quality predictive signals.
• By leveraging access to large and diversified datasets you will identify statistical patterns and opportunities.
• Share and discuss research results, methodology, data sets and processes with other researchers.
• Implement the signals and the relevant datasets within the global execution platform.
• Monitor signal behaviour and model performance over time.
• You would lead the full strategy research cycle from signal generation to implementation.

Your present skillset

• Advanced degree in a quantitative field such as data science, statistics, mathematics, physics or engineering.
• Strong knowledge in statistics, machine learning, NLP or AI techniques is a plus.
• Capacity to multi-task in a fast paced environment while keeping strong attention to detail.
• Coding skills required in at least one leading programing language (Python, R, Matlab and /or C++, C#).
• Experience in exploring large datasets across multiple time frames is a plus.
• Intellectual curiosity to explore new data sets, solve complex problems, drive innovative processes and connect the dots between multiple fields.
• Capacity to work with autonomy within a collegial and collaborative environment.
• Strong capacity to communicate with technologists, data scientists and traders across the globe.
• Proven track record in delivering successful systematic strategies.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees to achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT: 

• Your core objective is to create high quality predictive signals. 
• By leveraging access to large and diversified datasets you will identify statistical patterns and opportunities. 
• Share and discuss research results, methodology, data sets and processes with other researchers. 
• Implement the signals and the relevant datasets within the global execution platform. 
• Monitor signal behavior and model performance over time within your strategies. 
• You would lead the full strategy research cycle from signal generation to implementation.

Your present skillset: 

• Min 3 years of relevant experience with strong track record.
• Advanced degree in a quantitative field such as data science, statistics, mathematics, physics or engineering.
• Strong knowledge in statistics, machine learning, NLP or AI techniques is a plus.
• Capacity to multi-task in a fast paced environment while keeping strong attention to detail.
• Coding skills required in at least one leading programing language (Python, R, Matlab and /or C++, C#).
• Experience in exploring large datasets across multiple time frames is a plus.
• Intellectual curiosity to explore new data sets, solve complex problems, drive innovative processes and connect the dots between multiple fields.
• Capacity to work with autonomy within a collegial and collaborative environment.
• Strong capacity to communicate with technologists, data scientists and traders across the globe.
• Proven track record in delivering successful systematic strategies.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees to achieve a healthy work-life balance. 

We're seeking a Machine Learning Lead to join our team in building cutting-edge products that shape the future of consumer finance. As a member of our team, you will oversee complex technical problems, build new features, and improve existing products. Our teams are constantly pushing the boundaries of applied intelligence in consumer finance, and we're looking for passionate individuals who can help us advance us further. If you're interested in leading a world-class team of engineers and researchers to work on exciting projects that have a significant impact, we encourage you to apply.

Responsibilities:

• Partner with the CTO to drive the team's goals and technical direction to pursue opportunities that make the organization more efficient
• Effectively communicate complex features and systems in detail
• Understand industry & company-wide trends to help assess & develop new technologies
• Partner with the CTO to lead long-term technical vision and roadmap for Machine Learning and the entire organization
• Suggest, collect, and synthesize requirements and create an effective feature roadmap
• Design and develop Machine learning products and services leveraging AI (LLMs, Agentic AI, classical ML, the modern NLP stack, etc)
• Architect and implement data pipelines for ML model training. Lead scalable software systems development to deploy ML models into production systems, ensuring high performance and reliability.
• Stay updated on ML research and the ever-changing Gen AI landscape, identifying opportunities for innovation.
•  Effectively collaborate with cross-functional teams to deliver high-quality solutions on time. Guide team members in contributing to ML design discussions for new projects.

Requirements:

• Extensive experience, 5+ years in software development, with a focus on machine learning and data science in a tech company. 
• Proven track record of delivering high-quality ML products in a fast-paced, agile environment.
• Deep understanding of machine learning algorithms with hands-on experience in developing and deploying machine learning models at scale.
• Strong coding skills in Python. Familiarity with machine learning libraries such as PyTorch and sci-kit-learn. Experience with data manipulation and analysis tools like Pandas and Spark.
• Strong communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and mentor junior engineers.

Preferred Qualifications:

• Experience with cloud services (AWS), Databricks, and building scalable, distributed systems.

Job Benefits 

• GenAI experience – Work directly in the innovative field of GenAI, shaping groundbreaking projects that redefine consumer finance intelligence.
• World-class team - You'll get the chance to learn from (and teach) some of the brightest and most skilled people you'll ever meet. Our team members have been part of BCG, Deloitte, EY, Blackstone, Meta, Amazon and are IIT, IIM, BITS alumnus.
• Continuous education - As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to your role - but that's not where it ends. If you make a good case for some extra learning, we're delighted to foot the tab.
• Food at the office – Meals are on us. We won't let your stomach grumble while you hustle.
• Health insurance - Health always comes first. The health of your family is as important to us as it is to you. We offer insurance coverage for both you and your family.
• Flexible schedule - We're not a "clock in, clock out" company. Morning person? Start work while the world's still sleeping. Night owl? Ramp things up while others are winding down. You're fully trusted to create the right conditions for your own personal peak productivity. We only ask that you be available to your teammates for seamless collaboration.
• Generous leave policy - Take all the time you need to recharge your batteries - no cap on vacation here. Because a rested, relaxed, and refreshed mind is a happy and effective mind.
• Recreation & team activities – We regularly indulge in friendly football, table tennis, cooking sessions, and challenge each other to do those extra push-ups or chug that 4th drink (of course, that’s Nimbu Pani).

Meet Sangram - (Cofounder and CTO) and hear his vision for Prodigal below (01:38)