Job Description

Internal Audit Field Manager (IA FM)

About the Role

The Internal Audit Field Manager will play a central role in ensuring that GiveDirectly delivers a gold standard product to donors and recipients. The Internal Audit Field Manager (IA FM) serves as the key eyes of the organization and the country leadership on the ground and will be responsible for regularly synthesizing updates on team key performance indicators (KPIs), data-backed project risk trends reporting, building and sustaining team morale and culture, as well as reporting on field successes and challenges. 

The IA FM will work entirely independently and separately from the rest of the program implementation teams, while managing a team of Associate Field Managers (IA AFMs) and/or Field Officers (IA FOs) located in multiple project locations across the country. 

The IA FM will lead a Programs audit team that is mandated to monitor, detect, and resolve program-related risks like fraud and safeguarding violations through a variety of workstreams, including field-based surveys, risk monitoring spot checks, risk trends review and analysis, and case management. They will own the overall program audit process, including tracking performance of their teams, achieving survey and case resolution targets, building a culture of team cohesion, mentorship and professional development, monitoring project risk trends and identifying opportunities for risk mitigation and process improvement.

This role will require sharp judgment on operational issues and challenges, strong communication and interpersonal skills, exceptional personnel management and a strong commitment to GiveDirectly's values, culture, mission and model. This role will require regular travel to the field locations where we are working.

The Internal Audit team is strictly anonymous, with related communications/correspondences being firewalled from GiveDirectly’s Program implementation team. The IA Field Manager is also anonymous and firewalled, and manages an anonymous team whose communications are also strictly firewalled. By joining as an IA FM, you must agree to do your work with a high degree of confidentiality, anonymity, and independence. 

Location: Initial duty station will be Maputo city, with field travels to other Provinces within Mozambique. Later, the duty station will shift to any other province with active projects

Directly reports to: Internal Audit Program Manager

Directly manages: Internal Audit Associate Field Managers and Field Officers

Employment type: Contract

Duties and Responsibilities

Project Design - prevention & mitigation of risks (25%)

• Working closely with the IA PM, lead the team to conduct community risk scoping ahead of project launch in order to map the extent, nature, and range of risks that exist within the communities that we plan to work with. 
• For partner-based implementation projects, take a lead in designing and conducting partner data quality checks to ensure that accurate data is being considered for enrollment.
• Take a lead in designing project delivery workplans to track daily and monthly team performance against set targets and KPIs. 
• Review and assess implementation tools for the programmes team to ensure that they are sufficient for the identification and detection of key risks associated with the project
• Work with the IA PM in order to design country and project-level risk registers; and continuously review the existing ones

Systems-oriented risk monitoring (50%)

• Work with the IA PM to define and review risk classifications based on projects and locations.
• Take the lead in investigating cases that have been deemed to be high risk - this will include end-to-end management from the initial recipient engagement to reporting the issue internally, investigating the case, providing feedback, and closing the case in line with case management standards
• Ensure cases and issues open for investigation are resolved as per the set timelines
• Lead the IA team in undertaking community-based fraud risk intelligence monitoring at regular intervals throughout the project cycle, including transect walks and recipient feedback exercises
• Create and maintain reports and dashboards that reflect team performance in relations to the set team target.
• Periodic review of the cases and investigations undertaken by the programmes team to inform feedback and training areas for the programs team.
• Vet new versions of surveys and recommend survey improvements as necessary (e.g. potential process gaps)

• Assess risk trends and the underlying causes of risks related to GiveDirectly’s unconditional cash transfer programs, and proactively escalate high trending risks.
• Lead the internal program audit team in detection of risks such as safeguarding, fraud, abuse, and undeclared conflicts of interest; by ensuring confidential reporting, proactive detection, in-depth investigations and case management of the risks whenever they occur.
• Provide the lead in examining and spot-checking the quality of the program team’s data against set GD data quality standards and report any cases of inconsistency.
• Work with other GD global data teams to develop survey tools required to perform the function.
• Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the IA PM/Country Director
• Escalate any key risks that are identified on the ground to the IA PM.

Team management (15%)

• Build and nurture a healthy work culture within the team that aligns with the GD values by modelling an ethical behavior that encourages the team to adhere to GD policies, culture and values,  and to also report misconduct within GD staff, partners, community and recipients. 
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
• Build and manage work plans for all projects while also supporting the direct reports to supervise delivery of the daily, weekly and monthly targets as outlined in the workplan
• Conduct team quality checks through field shadowing and data reviews of team survey data input,  investigations and case notes, and provide coaching, mentoring, and performance oversight to ensure quality internal audit and case management outcomes.

• Conduct staff career growth needs assessments (through structured surveys and 1:1 sessions) and liaise with the country HR Manager to deliver robust professional development  sessions internally and externally
• Coach AFMs and/or FOs who are underperforming by providing frequent, structured, and proactive feedback, and coordinating disciplinary measures whenever necessary.
• Identify, interview, hire, onboard and retain high-capacity program audit  country teams
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills

Other roles (10%) 

• Where necessary lead and support hiring and onboarding processes for both your team and the wider IA team 
• Assist the IA PM with hosting visitors to the project location
• Work with country support teams - Human Resource, Finance, Administration to ensure your team has everything they need to perform their work.
• Maintain an active, visible and consistent commitment to the standard of behavior and ethics  that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement 
• Assist with response to “crisis” events (e.g. refusal spikes, government shutdowns, coordinated fraud, etc.) both within your country and the wider IA team
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives
• Support the IA - Director with tech-related fraud prevention innovations work through different inputs as may be requested from time to time 

Required qualifications:

• Minimum of BSc/BBA in related fields ( relief/humanitarian response, community development, social work, field-related compliance/M & E, etc.)
• 5+ years experience working in a similar role (for example: risk management, beneficiary protection & safeguarding, fraud prevention, cash transfer delivery monitoring) with vulnerable communities.
• Experience working in a humanitarian and insecure environment, navigating government relations, and coordinating with security personnel. 
• Experience working in an International NGO settings, including working in partnership with local CBOs and NGOs to ensure aid deliveries to vulnerable persons. 
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities 
• Excellent analytical, critical thinking, and decision-making skills. Strong ability to show good judgment when resolving complex problems, strongly grounded on referenceable data.
• Strong understanding of how local community governance structures operate.
• Technological literacy – the  manager will be required to use a smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making. In addition, the Internal Audit Manager will be required to use Google Suite, Excel, Salesforce, and other programs. (Advanced experience is not required, but candidates should be comfortable using technology).
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Fluency in spoken and written English, and any other local languages

Other preferences / nice to have

• Comfortable relocating to and living in any of the Districts in Nampula and/or other Mozambique provinces. 
• Professional certifications in project management, criminology and investigations, risk management, or any related certifications. 

GD Values

Recipients first. We prioritize recipient preferences over donor preferences or our own.

Team Next. We do what is best for the success of the organization - not the individual.

Be proactively candid. We say what we believe and are honest in sharing information.

Create positive energy. We strive to be a source of energy - not drain it - for our colleagues.

Think rigorously. Act Quickly. We are intellectually rigorous and oriented towards action - not debate.

Know yourself and grow. We recognize and accept our imperfections with a focus on growth

Accept reality. Propose solutions. We don't dwell on problems. We are actively working to create solutions.

Be productively ambitious. We take the risk of pursuing industry-changing successes, not marginal advancements.

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

About GiveDirectly Mozambique & MobileAid

GiveDirectly Mozambique is expanding both the scale and speed of cash delivery. A key pillar of this growth is MobileAid: using remote, mobile-based targeting and enrollment (and associated digital workflows) to deliver cash at greater scale, speed, and effectiveness—including rapid response after shocks/emergencies and, where feasible, anticipatory cash before shocks occur. MobileAid can also support improved targeting approaches for social protection, particularly in urban areas, by reducing the time and cost of identifying and enrolling eligible households.

Role Overview 

GiveDirectly is hiring a Senior Manager, Programs to strengthen program quality and drive technology-based improvements to our work. The role will lead the delivery of MobileAid initiatives - from concept through operationalization and iteration - while building and managing critical relationships with government, mobile network operators, and key service providers. You will also coordinate closely with internal stakeholders including GD’s Tech, Emergency Cash, and Programs teams. In addition to MobileAid leadership, you will be expected to lean in on high-quality delivery across other Mozambique programs as needed.

Responsibilities 

Program delivery

• Drive end-to-end delivery for GiveDirectly projects in Mozambique, ensuring strong performance on quality, speed, cost-effectiveness, and recipient experience.
• Own workplans, delivery timelines, risk registers, and coordination structures across projects; anticipate bottlenecks and unblock quickly.
• Use program data to guide decisions—tracking key metrics, analyzing trends, and adjusting program design and delivery.
• Strengthen operational systems to support improvements in recipient experience, program quality, safeguarding, fraud prevention, and case resolution.

MobileAid leadership

• Lead the design and rollout of mobile-based targeting and remote enrollment (MobileAid) projects that can improve speed and scale of cash delivery—especially in shock/emergency and urban contexts.
• Translate program needs into implementable approaches and partner closely with internal teams (Tech, Emergency Cash, Programs) to iterate tools and processes.
• Build GiveDirectly’s MobileAid capabilities by piloting and iterating with novel remote targeting, enrollment and risk detection approaches
• Ensure strong data stewardship, consent, and compliance practices, aligned with local requirements and GiveDirectly standards.

External stakeholder engagement and partnerships

• Initiate and maintain strong working relationships with government counterparts, telecom operators, regulatory authorities, and key service providers.
• Build robust systems and protocols to bring clarity and structure to work with implementation partners.
• Represent GiveDirectly in relevant technical forums to improve alignment, coordination and increase program visibility.
• Monitor results across programs using operational and outcome-relevant metrics; identify performance gaps and implement corrective action.
• Support government and donor reporting on progress and results.

Team management and leadership

• Lead and develop program teams and cross-functional working groups; set a strong culture of accountability, problem-solving, and recipient-centered execution.
• Manage and coach direct reports (and oversee vendor/partner teams where relevant), ensuring clear expectations, strong performance management, and professional development.
• Model a strong team culture rooted in GD’s values.

Skills and Experience

Required

• 7+ years experience in a problem-solving heavy role (e.g., program management, operations leadership, consulting, product delivery).
• Strong end-to-end project management skills and comfort operating in ambiguous, dynamic environments.
• Demonstrated ability to manage complex stakeholder relationships and negotiate delivery-oriented agreements.
• Excellent written and verbal communication: able to translate technical concepts (data/tech/process) into clear operational decisions for diverse audiences.
• Strong analytical thinking: able to use data and operational metrics to diagnose issues and drive improvement.
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• High ownership, integrity, and sound judgment—especially when balancing speed vs. risk in fragile contexts.
• Professional working proficiency in Portuguese.

Nice to have

• Experience working with mobile network operators, mobile money ecosystems, or data governance/privacy.
• Experience in humanitarian response or social protection sectors.
• Experience using Salesforce, Tableau, or similar platforms to manage and analyze program data.
  
  

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

About Dimagi & Global Solutions

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

The Global Solutions Division’s mission is to build and scale sustainable, high-impact digital solutions that amplify frontline workers and programs in Low and Middle Income Countries (LMICs). We offer professional services to partners to impactfully deliver Dimagi technology and / or programmatic expertise.

About the Position

Dimagi is looking for a Senior Project Analyst/Field Officer to join our Global Solutions Division. This position is open to team members based in Mozambique. This team member will be a cross-functional member of the team and will be asked to provide support for projects in the Southern Africa region.

The Senior Project Analyst / Field Officer is a key member of the Project Delivery team, and will directly support project teams in creating high-impact, reliable, user-friendly digital systems for Dimagi’s public health partners. This team member will be responsible for supporting field activities occurring in Mozambique including, but not limited to, support in-person meetings, training, capacity building activities, and working with local partners to facilitate requirements gathering, user acceptance testing, and more. Further, in this role, the team member will support a project team working on the optimal design and development of applications built on Dimagi’s flagship platform CommCare - including requirements gathering, design, testing, implementation, and monitoring.

This is a 12-month fixed-term position with the possibility of renewal based on business requirements and mutual interest.

Responsibilities 

• Act as the primary liaison between Dimagi, implementing partners, and Ministry of Health stakeholders in Mozambique.
• Provide on-the-ground implementation support, including site visits, training, capacity building, in-person meetings, and hands-on technical troubleshooting.
• Lead requirements gathering by translating technical needs into clear technical requirements, workflows, documentation, and level-of-effort estimates.
• Design and build the optimal system according to the requirements gathered, taking into account end user experience.
• Provide data analysis support to ensure that the information gathered by the mobile tool is meaningful and actionable.
• Product documentation: Support the development and maintenance of functional, technical, and training documentation.
• Implementation Support: Support client and internal teams in understanding how to effectively use the CommCare system and adherence to the agile delivery mode.
• Lead development of a capacity building and/or training curriculum and support clients through capacity building activities.
• Quality Assurance and Testing: support product quality throughout the software development life cycle.
• Update and execute system quality assurance test plans to ensure the project team delivers a high quality product.
• Contribute to project operations including tracking tools, scope and change management, budgeting support, and cross-team coordination.

Relevant Skills

• Fluent in oral and written Portuguese and English
• 3+ years of experience in project coordination or project implementation
• Experience working on software projects
• Experience working in and coordinating with dynamic teams
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• Ability to balance multiple completing tasks across multiple projects
• Excellent organization skills
• Interest in making a social impact
• Eligible to work in the country and willing to travel in the region
• (Bonus) Familiarity with Agile methodologies
• (Bonus) Experience using project management tools like Asana, Jira, or Confluence.
• (Bonus) Experience working with governments and/or public health
• (Bonus) Experience with systems integration and/or database management
• (Bonus) Experience with system and scenario flow diagrams, functional user assessments and testing, architecture and content structure, and technical specifications

Benefits and Compensation

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions that is non-negotiable. The salary for this position which is affiliated with Dimagi's Mozambique Operations is 2,088,408 MZN annually. 

The benefits we offer are geared towards having a strong impact on our staff’s well-being. A few of our key benefits are outlined below:

• 100% employer-sponsored medical insurance 
• 5% match to Employees’ Retirement Fund 
• Employee stock option plan
• 30 days paid time off inclusive of holidays
• Unlimited sick time and excellent parental leave policy
• Access to a flex-time policy that allows employees to work based on a flexible work schedule
• Professional Development Benefit
• Access to an Employee Assistance Program (EAP) through ComPsych

EEO Employer/Veteran/Disabled

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in applying for employment and need special assistance or a reasonable accommodation during the application or interview process for a posted position, please contact us at 617-604-2123 or send an email to accommodations@dimagi.com detailing your request.