About GiveDirectly Mozambique & MobileAid

GiveDirectly Mozambique is expanding both the scale and speed of cash delivery. A key pillar of this growth is MobileAid: using remote, mobile-based targeting and enrollment (and associated digital workflows) to deliver cash at greater scale, speed, and effectiveness—including rapid response after shocks/emergencies and, where feasible, anticipatory cash before shocks occur. MobileAid can also support improved targeting approaches for social protection, particularly in urban areas, by reducing the time and cost of identifying and enrolling eligible households.

Role Overview 

GiveDirectly is hiring a Senior Manager, Programs to strengthen program quality and drive technology-based improvements to our work. The role will lead the delivery of MobileAid initiatives - from concept through operationalization and iteration - while building and managing critical relationships with government, mobile network operators, and key service providers. You will also coordinate closely with internal stakeholders including GD’s Tech, Emergency Cash, and Programs teams. In addition to MobileAid leadership, you will be expected to lean in on high-quality delivery across other Mozambique programs as needed.

Responsibilities 

Program delivery

• Drive end-to-end delivery for GiveDirectly projects in Mozambique, ensuring strong performance on quality, speed, cost-effectiveness, and recipient experience.
• Own workplans, delivery timelines, risk registers, and coordination structures across projects; anticipate bottlenecks and unblock quickly.
• Use program data to guide decisions—tracking key metrics, analyzing trends, and adjusting program design and delivery.
• Strengthen operational systems to support improvements in recipient experience, program quality, safeguarding, fraud prevention, and case resolution.

MobileAid leadership

• Lead the design and rollout of mobile-based targeting and remote enrollment (MobileAid) projects that can improve speed and scale of cash delivery—especially in shock/emergency and urban contexts.
• Translate program needs into implementable approaches and partner closely with internal teams (Tech, Emergency Cash, Programs) to iterate tools and processes.
• Build GiveDirectly’s MobileAid capabilities by piloting and iterating with novel remote targeting, enrollment and risk detection approaches
• Ensure strong data stewardship, consent, and compliance practices, aligned with local requirements and GiveDirectly standards.

External stakeholder engagement and partnerships

• Initiate and maintain strong working relationships with government counterparts, telecom operators, regulatory authorities, and key service providers.
• Build robust systems and protocols to bring clarity and structure to work with implementation partners.
• Represent GiveDirectly in relevant technical forums to improve alignment, coordination and increase program visibility.
• Monitor results across programs using operational and outcome-relevant metrics; identify performance gaps and implement corrective action.
• Support government and donor reporting on progress and results.

Team management and leadership

• Lead and develop program teams and cross-functional working groups; set a strong culture of accountability, problem-solving, and recipient-centered execution.
• Manage and coach direct reports (and oversee vendor/partner teams where relevant), ensuring clear expectations, strong performance management, and professional development.
• Model a strong team culture rooted in GD’s values.

Skills and Experience

Required

• 7+ years experience in a problem-solving heavy role (e.g., program management, operations leadership, consulting, product delivery).
• Strong end-to-end project management skills and comfort operating in ambiguous, dynamic environments.
• Demonstrated ability to manage complex stakeholder relationships and negotiate delivery-oriented agreements.
• Excellent written and verbal communication: able to translate technical concepts (data/tech/process) into clear operational decisions for diverse audiences.
• Strong analytical thinking: able to use data and operational metrics to diagnose issues and drive improvement.
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• High ownership, integrity, and sound judgment—especially when balancing speed vs. risk in fragile contexts.
• Professional working proficiency in Portuguese.

Nice to have

• Experience working with mobile network operators, mobile money ecosystems, or data governance/privacy.
• Experience in humanitarian response or social protection sectors.
• Experience using Salesforce, Tableau, or similar platforms to manage and analyze program data.
  
  

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

About Dimagi & Global Solutions

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

The Global Solutions Division’s mission is to build and scale sustainable, high-impact digital solutions that amplify frontline workers and programs in Low and Middle Income Countries (LMICs). We offer professional services to partners to impactfully deliver Dimagi technology and / or programmatic expertise.

About the Position

Dimagi is looking for a Senior Project Analyst/Field Officer to join our Global Solutions Division. This position is open to team members based in Mozambique. This team member will be a cross-functional member of the team and will be asked to provide support for projects in the Southern Africa region.

The Senior Project Analyst / Field Officer is a key member of the Project Delivery team, and will directly support project teams in creating high-impact, reliable, user-friendly digital systems for Dimagi’s public health partners. This team member will be responsible for supporting field activities occurring in Mozambique including, but not limited to, support in-person meetings, training, capacity building activities, and working with local partners to facilitate requirements gathering, user acceptance testing, and more. Further, in this role, the team member will support a project team working on the optimal design and development of applications built on Dimagi’s flagship platform CommCare - including requirements gathering, design, testing, implementation, and monitoring.

This is a 12-month fixed-term position with the possibility of renewal based on business requirements and mutual interest.

Responsibilities 

• Act as the primary liaison between Dimagi, implementing partners, and Ministry of Health stakeholders in Mozambique.
• Provide on-the-ground implementation support, including site visits, training, capacity building, in-person meetings, and hands-on technical troubleshooting.
• Lead requirements gathering by translating technical needs into clear technical requirements, workflows, documentation, and level-of-effort estimates.
• Design and build the optimal system according to the requirements gathered, taking into account end user experience.
• Provide data analysis support to ensure that the information gathered by the mobile tool is meaningful and actionable.
• Product documentation: Support the development and maintenance of functional, technical, and training documentation.
• Implementation Support: Support client and internal teams in understanding how to effectively use the CommCare system and adherence to the agile delivery mode.
• Lead development of a capacity building and/or training curriculum and support clients through capacity building activities.
• Quality Assurance and Testing: support product quality throughout the software development life cycle.
• Update and execute system quality assurance test plans to ensure the project team delivers a high quality product.
• Contribute to project operations including tracking tools, scope and change management, budgeting support, and cross-team coordination.

Relevant Skills

• Fluent in oral and written Portuguese and English
• 3+ years of experience in project coordination or project implementation
• Experience working on software projects
• Experience working in and coordinating with dynamic teams
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• Ability to balance multiple completing tasks across multiple projects
• Excellent organization skills
• Interest in making a social impact
• Eligible to work in the country and willing to travel in the region
• (Bonus) Familiarity with Agile methodologies
• (Bonus) Experience using project management tools like Asana, Jira, or Confluence.
• (Bonus) Experience working with governments and/or public health
• (Bonus) Experience with systems integration and/or database management
• (Bonus) Experience with system and scenario flow diagrams, functional user assessments and testing, architecture and content structure, and technical specifications

Benefits and Compensation

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions that is non-negotiable. The salary for this position which is affiliated with Dimagi's Mozambique Operations is 2,088,408 MZN annually. 

The benefits we offer are geared towards having a strong impact on our staff’s well-being. A few of our key benefits are outlined below:

• 100% employer-sponsored medical insurance 
• 5% match to Employees’ Retirement Fund 
• Employee stock option plan
• 30 days paid time off inclusive of holidays
• Unlimited sick time and excellent parental leave policy
• Access to a flex-time policy that allows employees to work based on a flexible work schedule
• Professional Development Benefit
• Access to an Employee Assistance Program (EAP) through ComPsych

EEO Employer/Veteran/Disabled

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in applying for employment and need special assistance or a reasonable accommodation during the application or interview process for a posted position, please contact us at 617-604-2123 or send an email to accommodations@dimagi.com detailing your request.