Company Background

Our client is the market leader in contact center robotic process automation (RPA). Its patented platform automates manual management processes in contact centers, helping enterprises reduce costs while improving agent engagement and customer experience. The platform powers over 1 billion automated actions annually and has delivered significant measurable ROI across industries such as financial services, telecommunications, insurance, and healthcare.

Project Description

The project focuses on deploying and managing a multi-tenant, namespace-isolated Kubernetes platform in a hosted AWS environment. You will design and implement secure, scalable tenant environments, automate deployments using GitOps, and ensure infrastructure reliability and compliance.

Technologies

• Kubernetes, Helm, Kustomize, GitOps (Argo CD, Flux), OpenTofu
• AWS (RDS, S3, KMS, IAM, Secrets Manager)
• NiFi, MariaDB, Flink, Dremio
• OpenTelemetry, Grafana, Jaeger/Tempo, ELK/Loki
• Service Mesh (Linkerd, Istio), OPA
• Bash, Python, PowerShell

What You'll Do

• Design and implement namespace-isolated tenant environments within shared Kubernetes clusters;
• Develop and maintain Helm charts with tenant-specific configurations;
• Build and manage GitOps-based CI/CD pipelines for per-tenant deployments;
• Integrate tenant workloads with backend systems (RDS/MariaDB, Flink, Dremio, S3);
• Implement compute isolation (node affinity, taints, tolerations);
• Apply security controls (RBAC, NetworkPolicies, OPA, service mesh);
• Ensure observability and monitoring using OpenTelemetry, Grafana, and centralized logging;
• Support secure deployment automation and rollback strategies;
• Collaborate with architecture and security teams on compliance validation;
• Participate in backend readiness efforts and transition from NiFi to microservices;

Job Requirements

• 5+ years of experience in DevOps, cloud infrastructure, or platform engineering;
• Strong hands-on experience with Kubernetes, including multi-tenant architecture and namespace management;
• Proficiency with Helm, Kustomize, and GitOps tools (Argo CD, Flux);
• Hands-on experience with AWS services (RDS, S3, IAM, KMS, Secrets Manager);
• Experience implementing secure CI/CD pipelines;
• Familiarity with backend/data systems (Flink, Dremio, MariaDB);
• Experience with NiFi (process groups, permissions, variable registries);
• Understanding of service mesh technologies and policy enforcement (OPA);
• Scripting experience (Bash, Python, PowerShell);
• Strong analytical and troubleshooting skills;
• Ability to work independently in fast-paced environments;
• Excellent collaboration and communication skills;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Why this role exists:

We are looking for an Engineering Manager to lead engineering teams within the Sports Business Unit, responsible for delivering all sports betting content and functionality for our B2B platform. The Sports BU owns end-to-end development of sports-related capabilities, including trading, feeds, risk management, mathematical models, odds services, and sportsbook content. This role combines people leadership, technical delivery ownership, and cross-functional collaboration with Product, Trading, and Platform teams to ensure scalable, reliable, and high-performance sportsbook solutions.

What you’ll drive:

Team management & people development

• Conduct regular performance evaluations, provide constructive feedback, and create development plans for team members.
• Address and resolve any conflicts or issues within the team promptly.
• Foster a collaborative environment where team members feel comfortable voicing their concerns.
• Provide training and development opportunities for team members to enhance their skills.
• Organize workshops, seminars, and other learning activities to keep the team updated with the latest technologies and best practices.

Project planning & delivery management

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Create detailed project plans, including timelines and resource allocation.
• Efficiently allocate resources to meet project demands and balance team workloads.
• Manage team schedules, including handling time-off requests and ensuring adequate coverage.

Quality assurance & technical governance

• Implement and enforce quality assurance processes and standards within the team.
• Ensure thorough testing and validation of deliverables before release.
• Review and approve technical designs, architecture, and code to maintain high-quality standards and ensure consistency.
• Ensure proper documentation of technical designs, system architecture, and code.
• Maintain comprehensive documentation for future reference and knowledge sharing.

Process improvement & best practices

• Continuously seek ways to improve quality and efficiency in development processes.
• Promote agile methodologies and other best practices for software development.
• Identify areas for improvement in team processes and workflows. Implement changes to enhance efficiency, productivity, and quality.
• Promote the adoption of best practices in software development, including agile methodologies and lean processes.
• Track and analyze key performance metrics to identify trends and opportunities for improvement.

Communication & stakeholder management

• Act as the primary point of contact between the team and upper management, as well as other departments.
• Facilitate effective communication and collaboration within the team and across the organization.
• Report on team progress, challenges, and successes to stakeholders and management.
• Ensure transparency and alignment between team efforts and business goals.

What makes you a GR8 fit:

Must-have

• Experience in the betting / trading domain.
• Strong experience with C# / .NET in building scalable, high-load backend systems.
• Experience designing distributed systems and microservices architectures.
• Solid knowledge of event-driven architecture and messaging systems (Kafka or similar).
• Strong expertise in databases (SQL + NoSQL), including performance tuning and scaling.
• Experience with CI/CD, Docker, and Kubernetes.
• Ability to make architectural decisions and take ownership end-to-end.
• Experience operating high-availability, low-latency systems.

Nice-to-have

• Experience with Orleans, MongoDB, RabbitMQ, Elasticsearch, Aerospike.
• Experience with AWS or other cloud platforms.
• Familiarity with observability tools (APM, logging, tracing).
• Understanding of FinOps / cloud cost optimization.
• Previous experience mentoring or leading engineers.