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Dual Site Leasing & Marketing Manager
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Want to learn more about The Scion Group? Check out our website.
We're hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and the Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Your Responsibilities
Staff Development and Leadership
- Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
- Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
Property Administration
- Assist with planning and executing successful annual Turnover processes.
- Assist with move-in and move-out processes.
Facilities & Capital
- Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
- Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
- Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.
Annual Turnover Process
- Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.
Customer Experience & Sales
- Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
- Utilize KPIs to report on trends, insights and proactively address issues.
- Provide expert direction on sales and revenue goals and lead the team to achieve them.
- Utilize KPIs to report on trends, insights and proactively address issues.
- Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
- Oversee all on-campus and in-person marketing events.
- Execute social media and communication strategies on various platforms to engage customers.
Financial Performance
- Manage promotional material and property incentives meeting marketing and concession budget.
The responsibilities listed above are not all inclusive.
Qualifications
- College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
- Ability and willingness to work up to six days per week for necessary level of management coverage.
- Values and fosters a sensitive and supportive approach to a diverse working and living environment.
- Commitment to excellence and high standards, with acute attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and Property Management Systems.
- Works well with all levels of management.
- Strong organizational, problem-solving, and analytical skills.
- Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
- Works well independently and as a member of various teams.
What We Require
- Customer-centric mindset
- Exceptional written and verbal communicator
- Brand awareness
- Marketing and leasing
- Keen organization and prioritization skills
- 1+ years’ experience working in customer service
Relevant Systems and Platforms
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- Microsoft Office
- Social Media Platforms (Instagram, Tik Tok, Facebook)
Operational Details
- Job location is at the assigned property.
- Working hours consist of daytime business hours and up to six days per week during peak times.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
IND6 #wearehiring #werehiring
Ready to apply?
Apply to The Scion Group
Leasing Consultant
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At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.
Keeley Properties is looking for an outgoing and dynamic individual to join our team as a Leasing Consultant in St. Louis, MO.
Primary Responsibilities:
- Manage all incoming leads via phone, online, email, and in-person visits.
- Qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence.
- Schedule property tours, greet prospective residents, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher.
- Demonstrate and apply product knowledge to customer’s needs by communicating the features and benefits of community and apartment.
- Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.
- Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs.
- Participate in marketing and neighborhood outreach activities to generate leads.
- Gather and report on market competition; shop competitive properties.
- Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).
- Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.
- Assist with resident renewals, promotions, and events as directed.
Minimum Qualifications:
- Minimum of 2 years in relevant customer service preferred.
- Associate’s or bachelor’s degree preferred.
- High school diploma or GED required.
- Leasing, marketing, and resident relations of luxury multifamily apartment community.
- Executive-level customer service and sales through all interactions with a customer.
- Hospitality as first point of contact for both residents and guests.
- Open communication with property management and maintenance teams.
- Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.
Pay: $20-22/hr with commission bonus potential.
#LI-AG1 #LI-Onsite
All Keeley Brands (Keeley Construction Group, Keeley Properties, Keeley Restoration, Keeley Companies) do not accept unsolicited resumes from search firms, headhunters, or agencies. Any resume submitted to any employee of a Keeley company without a prior written search agreement will be considered unsolicited and the property of any Keeley Company. Please, no phone calls or emails.
All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
Ready to apply?
Apply to Keeley Properties