Technical Director, Generative AI

About the Role

As a Technical Director, you’ll collaborate with cross-functional teams to define processes and to deliver high-quality results through well-managed, on time and on budget projects. This is a leadership role combining technical strategy, hands-on technical expertise, and execution. You will be responsible for discovery, shaping solutions, prototyping, guiding creative technologists and developers, owning the technical delivery and scale automation frameworks for our global clients.

We are looking for a Technical Director to lead the technical direction, planning, and delivery of AI-driven production work across key client accounts. This role sits within our Transformation and Applied AI team, focused on building and scaling AI pipelines for image, video, text and content generation. Technical Director acts as the technical counterpart to Solution Leads (Producers) and Creative Directors, ensuring what is sold can be realistically delivered from a technical perspective. You will define how things get built, estimate technical efforts, and assemble the right technical team to execute.

This role is focused on AI pipelines for image and video generation at scale, workflow automation and content production systems, model usage, fine-tuning, and dataset considerations, connecting multiple tools, APIs, and systems into production-ready pipelines.

Responsibilities

• Own technical delivery end-to-end: from early estimations through production/development and final delivery.
• Define technical approaches for AI-driven projects (image/video generation, automation pipelines, model training/fine-tuning).
• Translate ambiguous briefs into clear technical plans, asking the right questions around scope, assets, datasets, outputs, and constraints.

Partner closely with Solution Leads and Creative Directors to align scope, timelines, and feasibility

• Know how to assemble the right project team with required technical skills (e.g. Creative Technologists, ML engineers, backend developers).
• Lead and guide technical teams during production, ensuring quality, avoiding scope creeps, and focus on the right technical direction.
• Validate feasibility and manage trade-offs between budget, timeline, and technical complexity.
• Identify risks early and communicate constraints, assumptions, and dependencies clearly.
• Review and guide implementation of AI pipelines (e.g. ComfyUI workflows, API integrations, automation systems).
• Ensure technical quality and QA alignment, working with QA teams where needed.
• Be client-facing when required, presenting technical approaches, documentation, and progress.

About You

The essentials

• 1+ years in a Technical Director, Technical Lead, or similar production-focused leadership role.
• 5+ years of hands on experience in one of the focus areas: Creative Technology, Software Development, 3D/VFX, Real-time Engines.
• Solid understanding of machine learning fundamentals - model architectures, training vs. inference, and fine-tuning methods, and apply them in real-world generative AI pipelines.
• Strong experience in scoping, estimating, and delivering technical projects.
• Hands-on experience building or working with AI / generative pipelines, beyond text to image.
• Experience integrating APIs, automation workflows, or multi-step pipelines.
• Ability to translate high-level ideas into concrete technical plans.
• Strong understanding of production realities: timelines, budgets, resourcing.
• Comfortable leading technical teams and making architectural decisions.
• Ability to operate in ambiguous environments and bring structure quickly.
• Strong communication skills and ability to push back on unrealistic expectations.

Not a must, but a plus

• Academic or research background in Machine Learning, Computer Science, or related fields.
• Certifications in Machine Learning, Deep Learning, or Engineering.
• Experience leading cross-functional technical teams (e.g. software engineers, ML engineers, creative technologists, AI artists).
• Background in creative technology, real-time systems, or virtual production pipelines.
• Experience building or supporting scaled content generation systems or working with CPG / enterprise clients.
• Experience in marketing campaign execution (e.g. media, email) and understanding of basic performance metrics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-hybrid #LI-MJ1 GH9695

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

We are looking for an Engineering Manager who thrives in a fast-paced, dynamic environment, is comfortable navigating ambiguity while moving projects forward, and is motivated to build software and processes that foster greater team efficiency and scalability across the organization. This person will focus on people management, strategic alignment and software development projects that have a meaningful impact on EnergyHub’s product and people.

As Engineering Manager for the Program team, you will own a core part of our platform: how customer programs are configured, launched, tested, and maintained across a growing set of product offerings. You will help evolve a critical system that sits at the intersection of product, operations, and platform engineering. This role is ideal for someone who enjoys bringing clarity to complex domains, improving internal tooling, and building systems that scale as the business grows. As we scale, you will champion technical excellence while balancing new feature delivery, technical debt reduction, and modernizing the user experience to empower client-facing teams.

Main Responsibilities: What you'll do

• Build, manage, and mentor a team of engineers working on shared platform capabilities.
• Partner with cross-functional teams, including Engineering and Product, to define the team’s mission, vision, and roadmap
• Provide strategic oversight, architectural direction and execution for new team initiatives, such as building new UI workflows, code refactoring and transition to micro-services environment
• Act as a technical partner to Product, QA, Analytics, and client-facing teams.
• Translate cross-functional needs into clear technical plans and priorities.
• Communicate tradeoffs and progress clearly to both technical and non-technical stakeholders.
• Ensure the team delivers quality, scalable, well-tested, code on time and in scope.
• Continuously raise the bar for your team through organizational evolution, agile process improvement efforts and leveling your team’s technical prowess
• Thrive on building your direct report’s skills through coaching, mentoring and training opportunities
• Conduct code reviews across the team, with the ability to dive into working in the existing code base as needed
• Other duties as assigned

Required Skills and Experience: What you need

At EnergyHub we care about your passion and how you can contribute to our mission, not about the schools and companies on your resume.

This is not a list of requirements and we certainly don’t expect that you need to hit every bullet point to be a great candidate or great in the role. However, these things will catch our eye and demonstrate many of the core skills needed.

• 2+ years of experience directly managing teams of developers (ideally with teams of 5-7+)
• Core technical knowledge and experience with some of the tools and technologies at EnergyHub with a focus on Java, Spring, AWS (EC2, ECS), MongoDB and PostGres
• Experience with other technologies such as Python and C#/.NET to drive automation and micro-service efforts
• Strong foundational understanding of computer science principles and SDLC best practices
• Experience with architecture, scalability, and reliability as we develop consumable API’s
• Ability to learn from challenging projects with appropriate corrections to improve process, resource, and coaching
• Ability to work well with ambiguity and in a dynamic work environment
• Belief in a test first approach to coding
• Other duties as assigned

Preferred Skills and Experience: Nice-to-haves

• Experience building client-facing APIs and supporting developers integrating with those APIs
• Experience improving internal tools and backing services used by operational or customer-facing teams.
• Familiarity with test automation
• Experience working closely with Product partners to help disambiguate and modernize legacy implementations

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets.  Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.