For our Implementation team, we are looking for a Project Manager with proven experience in implementing projects within the healthcare IT domain. The position is based in Milan, with a hybrid work model.

Key Responsibilities:

• Plan and execute TrakCare implementation projects within the country, ensuring adherence to timelines and budget.
• Take end-to-end responsibility for the project lifecycle, from day‑to‑day execution management to securing the necessary resources, ensuring effective team coordination so that the deployment is delivered according to contractual commitments and agreed deadlines.
• Define project objectives and oversee quality control throughout the entire project lifecycle, following InterSystems’ customer engagement methodology.
• Monitor customer and third‑party obligations, managing escalations related to any agreed project changes.
• Be available for assignments requiring regular travel to customer sites (70–80% of the time).

Skills and Qualifications:

• Experience managing implementation projects for integrated healthcare solutions in a customer‑facing role, gained within public or private healthcare organizations.
• Experience overseeing the full project lifecycle, from kick‑off to execution, go‑live, and closure.
• Direct knowledge of the healthcare sector and 3+ years of experience with Hospital Information Systems (HIS).
• Experience in resource management and in monitoring timelines and budgets.
• Proven ability to lead diverse and multidisciplinary teams.
• Strong communication skills at all levels of an organization.
• Experience managing contracts, including those involving third parties.
• Bachelor’s or Master’s degree in a relevant field (e.g., Biomedical Engineering, Management Engineering).

Nice to Have:

• Exposure to software development processes.
• PMP certification.

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.

As an Application Analyst, you will be the trusted expert supporting healthcare organizations in implementing InterSystems solutions effectively and efficiently. Your deep understanding of business processes, clinical workflows, and billing requirements in Italy will be instrumental in guiding customers toward the best-fit implementation while minimizing custom development.

You will become an expert product resource, working closely with clients to optimize their use of InterSystems technology. From process analysis to system integration, your role is critical in ensuring a seamless transition for healthcare organizations. Staying up to date with the latest product developments will be a key part of your success.

Key Responsibilities:

• Lead application implementation efforts, ensuring projects are delivered successfully and on time
• Advise customers on best practices, maximizing the benefits of InterSystems solutions while minimizing custom work
• Support healthcare professionals and stakeholders, guiding them through system integration and optimization
• Conduct trainings, workshops, and presentations, ensuring users adopt and maximize the technology
• Monitor billing workflows, ensuring compliance with public and private hospital regulations in Italy
• Collaborate with cross-functional teams to solve implementation challenges and drive efficiency
• Maintain strong customer relationships, ensuring long-term success with InterSystems products

Skills and Qualifications:

• Excellent communication skills, including experience in training, workshops, and stakeholder engagement
• Consultative mindset, able to articulate ideas and advise clients effectively
• 3+ years of experience working in healthcare, with a strong understanding of clinical workflows
• Expertise in billing rules and financial processes within Italy’s public and private healthcare systems
• Background in IT services, with experience in software implementation and customer-facing roles
• Proficiency in Italian, good level of English
• Strong business process mapping and functional documentation skills
• Previous experience as an Application Analyst or Configuration Specialist, or in change management roles
• Experience conducting software testing and system validation
• A university degree in Biomedical Engineering or related disciplines

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.