Summary: Seeking an experienced contractor with extensive expertise in scripting, server configuration, and infrastructure management to support and optimize the Department WIC data system and associated applications. This role involves daily technical support, troubleshooting, and enhancing system performance through strategic recommendations.

Responsibilities:

• Conduct daily development and technical support for the Department WIC data system and interfaces, including EBT system and other applications.
• Troubleshoot and provide solutions for daily processing and development issues.
• Maintain and submit documentation on system performance, including maintenance and process corrections.
• Identify and recommend operational efficiencies to enhance system performance.
• Conduct evaluations of new software or hardware and recommend technologies to support business processes.
• Analyze and document technical requirements for system fixes, modifications, and enhancements.
• Produce work plans for implementing infrastructure requirements for system platform improvements.
• Create scripts for system fixes, modifications, enhancements, interfaces, and integration processes.
• Conduct and document testing results for system modifications and enhancements.
• Produce documentation for system modifications and enhancements as required.

Qualifications:

• Minimum of ten years in scripting and infrastructure management using PowerShell, SQL, Python, and MS batch scripts.
• Ten years of experience in configuring Windows server installations and applying security best practices.
• Five years of experience with Infrastructure-as-Code (IAC) using platforms such as Kubernetes, Helm, and Ansible.
• Five years with Microsoft SCCM or Intune and management of end-user workstations.
• Five years supporting Linux/BSD server installations.
• Five years of experience with Active Directory and group policies.
• Five years of experience supporting business applications in cloud-native architectures.
• Understanding of network protocols, topologies, VLANs, subnets, and route tables.
• Exceptional logical troubleshooting skills and self-motivation, evidenced by career achievements or advancements.

Ll:#Onsite 

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. 

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

As an ideal candidate, you will have:

• 8+ years of pre-sales experience with enterprise software and technical aptitude
• Working knowledge and ability to code with one  or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) 
• Experience with scalable and highly available distributed systems 
• 2+ years of software development experience
• Excellent presentation and communication skills 
• The ability to travel up to 50%
• A Bachelor’s degree or equivalent work experience
• Professional proficiency in speaking and writing Portuguese and English 
• Professional proficiency in speaking and writing Spanish is highly preferred

As an ideal candidate, you may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data modelling
• Knowledge of modern technologies - their function and integration requirements - e.g. Spark, cloud storage/streaming, API mgmt, Kafka, serverless.
• A cloud provider certification
• A MongoDB Certification 

What you do at MongoDB:

• You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making the best use of MongoDB 
• You confidently articulate the business value of MongoDB solutions and bridge this to technical value
• You partner with our account teams to help ensure success in accounts ranging from small startups to large enterprises 
• You align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You translate technical concepts and patterns into business benefits for management and executives 
• You act as a liaison, gathering feedback from the field to relay back to the Product Management team
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You proactively seek opportunities to support and mentor other pre-sales team members and share best practices
• You have situational awareness and react appropriately in group settings

Particularly with Partners:

• You successfully build and maintain effective relationships with technical partners, gaining their trust, influencing their decisions, and reinforcing their understanding of how MongoDB adds value to the broader ecosystem and needs of clients
• You understand the importance of a strong sense of urgency reflected through ability to drive partner demand within the sales territory
• You align to drive partner Center of Excellence strategies and create demand for MongoDB solutions
• You have a strong understanding of partner business model, value, and needs
• You demonstrate the ability to anticipate and respond appropriately to partner objections
• You are seen as a “Trusted Advisor” with technical partner stakeholders
• You team up to build joint proposals with partners for the client
• You drive strategy and implementation of solution architecture for products and services within the partner ecosystem of the region
• You can demonstrate technical expertise of general IT and application operations through mentorship of local partner organizations
• You create strategies that map specific industry trends to account base within local partner organizations
• You create strategies that map competitive threats within local partner organizations

What you will learn:

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273379214

About the Role

You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.

You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.

What You'll Do

1. Lifecycle Platform & Campaign Infrastructure

• Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
• Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
• Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
• Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.

2. Conversion Tracking & Attribution

• Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
• Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
• Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.

3. Automation, Tooling & Experimentation

• Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
• Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
• Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.

What You'll Need

Technical Skills:

• Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
• Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
• Experienced with CDP platforms (Segment Personas or similar)
• Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
• Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
• Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
• Proficient in SQL for campaign analysis and troubleshooting

Experience:

• 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
• Track record building infrastructure — not running campaigns — that measurably increases team velocity
• Proven ability to drive data infrastructure through Engineering and Product without direct authority
• Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact

Mindset:

• Infrastructure builder: you design systems that eliminate entire categories of manual work
• AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
• High-agency IC: you architect solutions, prototype independently, and build them yourself

Bonus Points

• High-consideration, high-value transactional businesses (real estate, automotive, financial services)
• Amplitude or Optimizely experimentation platform experience
• Figma for prototyping templates
• Analytics engineering or data visualization (Looker, Mode, Tableau)
• Segment CDP, mobile push, or in-app messaging experience

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.