Important Information 

Location: Mexico

Work Mode: Remote

ID: 20754 

Job Summary 

As a Mid Frontend Developer - React, TypeScript you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Develop and deliver high-quality frontend features using React, TypeScript, and Next.js, from prototype to production.
• Integrate frontend applications with backend services via RESTful APIs and manage data fetching efficiently.
• Build reusable, scalable UI components using modern styling systems (Tailwind CSS, design systems, headless UI).
• Ensure code quality through testing, performance optimization, and active participation in CI/CD and code review processes.

Qualifications and Skills 

• 3+ years of experience in frontend development with strong expertise in React and TypeScript.
• Solid experience with Next.js (SSR, SSG, App Router) and modern React features (hooks, Server Components).
• Strong knowledge of HTML, CSS, JavaScript (ES6+), and responsive design principles.
• Experience with state management and data fetching tools (React Query, SWR, Redux, Zustand, etc.).
• Hands-on experience with Tailwind CSS and modern UI/component libraries (Radix UI, shadcn/ui, etc.).
• Experience with form handling and validation (React Hook Form, Zod).
• Strong experience with testing frameworks (Jest/Vitest, React Testing Library, Playwright).
• Familiarity with Node.js (basic backend/BFF knowledge).
• Experience with modern tooling and workflows (Vite/Webpack, Git, CI/CD pipelines).
• Experience leveraging AI-assisted development tools (Copilot, Cursor, Claude, etc.) and strong problem-solving skills.

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

What you'll do

We're looking for a Senior Frontend Engineer to help us build the next generation of our financial platform. In this role, you will bridge the gap between complex financial logic and high-end user experience. You will be responsible for translating high-fidelity designs from Figma into performant React applications that consume RESTful APIs to deliver real-time financial insights.

• Feature Leadership: Lead the end-to-end implementation of complex frontend features, ensuring they are scalable, secure, and highly responsive.

• Design Implementation: Work fluently within Figma to inspect designs, manage design tokens, and build a cohesive, reusable component library.

• API Integration: Architect clean and efficient patterns for consuming RESTful APIs, managing asynchronous data fetching, caching, and error handling.

• Performance Optimization: Fine-tune applications for maximum speed, focusing on efficient rendering and data processing for heavy financial datasets.

• Collaboration: Partner with product managers and backend engineers to define API contracts and ensure technical feasibility across the stack.

Who you are

“We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.”

Must haves

• Working proficiency in English and Spanish.

• React & TypeScript: Extensive professional experience with React (Hooks, Context, and modern patterns) and a strong preference for type-safe code.

• Figma Fluency: You are comfortable navigating Figma, extracting assets, and collaborating with designers to turn static mockups into dynamic, interactive experiences.

• RESTful Mastery: Deep understanding of interacting with REST APIs, including standardizing requests, handling authentication (OAuth/JWT), and managing state (e.g., React Query or SWR).

• Experience or interest in AI tools to automate workflows.

• Excellent verbal and written communication.

• Adaptability to fast-changing environments.

• Proven role-specific execution.

Nice to haves

• Modern CSS: Proficiency in modern styling approaches like Tailwind CSS, CSS Modules, or Styled Components.

• Startup & Fintech Experience: A background in finance or a fast-paced startup is highly preferred. You understand the importance of data integrity and the need to iterate quickly without breaking critical systems.

• Independent analytical skills using spreadsheets, SQL, or Python.

• A good sense of humor.

The Mission 

We are seeking an exceptional Senior Frontend Developer to join our growing Cloud Native Applications team. The right candidate is someone who has deep expertise in developing applications and is passionate about working with our customers, partners, and colleagues to drive innovation forward.

Your mission will be to work alongside Caylent’s Architects, Engineering Managers, and Engineers to deliver AWS solutions across our diverse and forward-thinking customer base. You’ll work with the latest technologies and support customers looking to bring cutting-edge ideas to market.

Your Assignment 

• You will be a mission specialist, rocketing Customers forward as you participate in development activities, standups, sprint planning retrospectives, and more. 
• You will demonstrate Caylent's commitment to being an Exceptional Partner by delivering well-documented, tested, and production-ready code to our customers while diving deep into any problems that may arise across their environments. 
• You will Lead By Example, using your expertise in frontend development to deliver solutions defined by the Design team and led by your Architect, and coach less-experienced developers as your team builds together. 
• You will demonstrate a passion to Stay Curious as you mentor peers, tackle new technologies, and learn from our word-class team of engineers.

Your Qualifications 

Core Consulting Qualifications

Customer Experience

• Committed to delivering exceptional client experiences, professionally responding to customer inquiries, clearly communicating project status, and providing valuable solutions aligned to client needs.

Collaboration

• Demonstrates strong collaboration with internal teams, proactively aligning on priorities, responding to clients, and addressing client feedback.

Communication

• Effectively communicates technical information clearly and actively listens to clients and team members to confirm understanding and prevent miscommunication.

Technical Qualifications

• In depth experience developing with frontend frameworks such as React, Vue, Next.JS, Typescript, Angular
• In-depth experience building and styling components custom or utilizing frameworks such as TailwindCSS, ShadCN, MUI, GatsbyJS
• Experience collaborating closely with UX/UI designers to translate wireframes and prototypes into polished, accessible, and performant front-end experiences.
• Ability to contribute to early design conversations, offering engineering insights to ensure that design visions are both feasible and scalable in implementation.
• Experience using Figma’s Dev Mode to inspect designs, gather specs, access assets, and ensure pixel-perfect implementation aligned with UX intent.
• Ability to design and implement micro animations that enhance user experience, communicate state changes, guide user attention, and add personality to the interface without detracting from usability.
• Demonstrated experience in consuming RESTful services and API integrations.
• Understanding of frontend design patterns such as SPA, MVC, etc.
• Understanding of CSS variables and the process of creating scalable systems
• Proven ability to learn new technology quickly and effectively.
• Desire to integrate innovative technologies into development workflow
• Experience with Generative AI technologies both in accelerating personal productivity (Cursor, Claude Code, GitHub CoPilot, etc) and integrating AI features into a front-end
• Experience participating in a developer git workflow include branching, merging, and deploying front-end code to AWS
• Self-organizing, detail-oriented, and high achieving. 
• Ability to work independently.
• Excellent written and verbal communication. 

Preferred Qualifications

• BS in a computing-related or UI/UX field, or commensurate experience.
• Experience with testing and automation.
• Experience with Large Language Models (LLM) and Generative AI
• Familiarity with design thinking methodologies

Benefits

• 100% remote work
• Private Health Insurance
• Flexible Time Off
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State-of-the-art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

Technical Partner Success Manager

Extenteam | Full-Time | Mexico City (Preferred) | Partner Success

Reporting to: Head of Revenue

Location: Mexico City preferred. Must hold a valid U.S. visa and have prior experience living and working in the United States.

Compensation: $4,000 - $5,000 USD/month + performance bonus tied to expansion MRR

About Us

We're Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling-stage startup, we are targeting $2M MRR by the end of 2026 and every role we hire is directly tied to that number. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Managed Services - Shared Services: A fully managed operations layer that handles day-to-day guest communication and operational tasks on behalf of property management companies, powered by our agent team and Tailwind platform.

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees and giving operators a reliable, scalable workforce.

We are building a new team with an ownership mindset that values execution and takes pride in doing excellent work with urgency. If you understand that every customer conversation is a revenue opportunity, know how to uncover pain before a customer can articulate it, and believe that retention is just the floor - we want to speak with you.

The Opportunity

Extenteam is seeking a Technical Partner Success Manager to own the post-sale relationship with our existing customer base and directly drive MRR expansion. This is not a passive account management role. You are one of the most important levers we have for revenue growth.

Your primary mandate is to run structured calls with existing customers to deeply understand each customer's business challenges, identify where we are underdelivering, and surface every credible expansion opportunity. You translate those conversations into closed revenue.

You will work at the intersection of customer relationships, product knowledge, and commercial execution. You'll partner closely with Sales, Product, and our Shared Services team to close gaps, expand accounts, and make sure customers stay and grow.

This role is based in Mexico City with the flexibility to travel to the U.S. for customer meetings, team offsites, and industry events as needed. You operate with high autonomy, communicate proactively, and manage a portfolio of accounts across time zones without needing to be told what to prioritize.

What You'll Own

Customer Discovery & Expansion Calls

• Run structured calls with existing Shared Services and Dedicated Team Member Services customers - to understand their business, challenges, and growth trajectory.
• In every call, identify: (1) unmet needs and operational pain points, (2) service gaps where Extenteam is underdelivering, and (3) expansion opportunities across our product and services portfolio.
• Translate call insights into concrete expansion proposals: additional services, upgraded tiers, new use cases.

Account Health & Retention

• Maintain a real-time view of your portfolio's health: product usage, response time metrics, and ticket trends.
• Run monthly business reviews with key accounts to demonstrate value, share performance data, and reinforce the ROI of the Extenteam relationship.
• Identify at-risk accounts early and execute recovery plans before churn becomes likely. Every renewal should be a non-event.
• Partner with the Shared Services team to ensure operational delivery matches what was sold and flag gaps the moment they appear.
• Maintain deep fluency in how Tailwind works: API connections, webhook triggers, automation logic, and channel integrations.

Voice of the Customer & Product Feedback

• Document what you hear in the field systematically and feed structured insights to Product - not anecdotes, but patterns with context and frequency.
• Identify customer champions and power users. Build the relationships that create stickiness and generate referrals.
• Contribute to the customer knowledge base, onboarding documentation, and help resources.

Who You Are

Required

• 3+ years in a Customer Success, Technical Account Management, or Expansion-focused CS role at a SaaS or tech-enabled services company.
• Demonstrated track record of driving net revenue retention above 100%. You expand accounts, not just retain them.
• Must hold a valid U.S. visa and have prior experience living and working in the United States. Deep familiarity with U.S. customer success culture and expectations is essential.
• Fluent in English with excellent verbal and written communication. Bilingual English/Spanish is a strong plus.
• Comfortable in technical environments: you can read API documentation, understand webhook flows, and troubleshoot integration issues without needing an engineer on the call.
• Strong commercial instincts: you recognize an expansion signal mid-conversation and know how to move it forward without being pushy.
• Excellent structured communication. You can run a tight discovery call, write a crisp follow-up, and keep multiple stakeholders aligned asynchronously.
• Experience using CRM and CS platforms (HubSpot, Gainsight, Intercom, or similar).
• Based in Mexico City.

Preferred

• Background in proptech, hospitality tech, or operations-heavy SaaS.
• Experience at a company transitioning from services to software.
• Exposure to AI-augmented workflows, automation tools, or guest communication products.
• Experience running multi-stakeholder account calls and managing follow-through across internal teams.

Key Attributes

Revenue-Oriented: You understand that customer success is a growth function. Every call is a chance to deliver more value and capture more MRR.

Technically Fluent: You understand how the product works at a system level and can engage confidently when things break or customers ask hard questions.

Structured Discoverer: You don't have casual check-in calls. Every customer interaction has a purpose, a structure, and a follow-up.

Proactive Communicator: You don't wait for customers to raise problems. You spot them first, reach out, and show up with a solution.

Execution Focused: You close open loops. You follow through. You build trust by doing what you said you'd do.

What Success Looks Like

30 Days: Deep understanding of Extenteam's full services portfolio, customer base, and how property managers use our solutions day to day - alongside hands-on familiarity with the Tailwind platform, its integrations, and core workflows.

60 Days: Running structured discovery calls independently. First expansion deals closed or in final stages. Expansion pipeline growing with qualified opportunities across the portfolio. Account health tracking live.

90 Days: Full portfolio owned with measurable NRR improvement. Systematic feedback loop to Product established with patterns documented, not just anecdotes. At least one customer expanded into an additional Extenteam service. Clear trajectory to hit full-year MRR targets.

Why Join Extenteam

• Direct revenue impact: The work you do in customer calls translates directly into MRR. You will see your impact in the numbers every week.
• Executive visibility: Work closely with Partner Success leadership and collaborate across Product, Engineering, and Sales.
• Ownership and autonomy: Manage your portfolio your way with full trust to make decisions in the best interest of your customers and the business.
• Growth trajectory: As we scale our customer base from 300 to thousands of property managers, this role grows in scope, team size, and seniority.
• Competitive compensation: $4,000 - $5,000 USD/month + performance bonus tied to expansion MRR.
• Mexico City based: Join a growing international team with the opportunity to travel to the U.S. for key customer and team events.

Our Interview Process

We move quickly for the right candidate. You can expect to complete the process within 2-3 weeks.

1. Intro call with Head of Revenue (30 min)
2. Interview with leadership team member (45 min)
3. Structured discovery call simulation or take-home assignment
4. Reference checks and offer

To apply, record a short one-minute video explaining why you want to be part of Extenteam and what makes you the right person for this role.

Who We Are

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)

• We are robust and resilient (100% independent and 0 debt)

• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence

• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Our approach is a game-changer in productivity and quality, with a strong collaboration between generative AI and our best talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with GitHub Copilot.

• The quality consistently exceeds the output of our best traditional engineering teams.

• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.

• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.
  With Gen-e2, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

Your Role 

As a Full Stack Engineer with a Front-End core (React), you’ll own the user experience and front-end architecture while keeping a strong end-to-end product mindset (APIs, data, performance, security, and delivery).

• Build modern, accessible user interfaces with React + TypeScript, following strong architecture practices, reusable component design, and clean hook patterns.

• Define and evolve scalable front-end architecture: conventions, modularization, design systems, code quality (linting/formatting), and a pragmatic testing strategy.

• Implement authentication and authorization flows integrated with IdentityServer, leveraging OAuth2/JWT, with secure session/token handling.

• Consume REST APIs (and GraphQL where applicable), ensuring robust error handling, state management, loading patterns, and resilient UX.

• Ensure excellent responsive design and user experience across devices and resolutions, with attention to accessibility (a11y) and UI consistency.

• Optimize performance (Core Web Vitals, bundle size, caching, rendering strategies, profiling) using Next.js (SSR/SSG) where relevant.

• Implement unit and component tests with Jest and React Testing Library (and e2e with Cypress/Playwright when applicable), ensuring quality and maintainability.

• Collaborate closely with Backend and UX/Product teams to ensure functional and technical alignment, delivering iteratively with a focus on impact.

• Contribute to the backend when needed (often Node.js/TypeScript or an equivalent stack): endpoints, integrations, data flows, reliability, and performance.

• Raise the bar on front-end security: Content Security Policy (CSP), safe token handling, authorization-aware UI patterns, and general hardening practices.

Who You Are

• 7+ years of React experience building production web products.

• Strong command of TypeScript, component design, hooks, patterns, performance, and maintainable front-end architecture.

• Solid experience with state management, including Context API, plus complex UI states, forms, and validations.

• Strong UX/UI engineering instincts: accessibility, visual consistency, attention to detail, and responsive-first design.

• Hands-on experience integrating REST APIs and working with OpenAPI/Swagger; resilience-first approach (errors, latency, edge cases).

• Practical testing skills with Jest and React Testing Library (ideally also e2e).

• Experience with Next.js (SSR/SSG), modern tooling (Vite), and UI frameworks like Tailwind CSS or Material UI.

• Familiarity with edge/CDN delivery (e.g., Azure Front Door) and caching fundamentals.

• Strong front-end security practices: CSP, secure token handling, and awareness of common risks (XSS/CSRF, etc.).

• Professional English for global collaboration (documentation, ceremonies, stakeholders).

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company

• Deliver projects with a positive impact

• Train 100% of our workforce on impact

• Achieve B Corp certification among all our offices across the globe

• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with Fortune 1000s, SMEs, and start-ups who aim to make an impact and address complex challenges.

What We Offer

• Stimulating working environments

• Unique career path

• International mobility

• Internal R&D projects

• Knowledge sharing

• Personalized training

• Entrepreneurship & intrapreneurship

For more on our team culture and benefits,

Check out our careers page.
And our PALOCast with direct testimonies from our Palowans!

PALO IT is an equal opportunity employer that values merit, qualifications, and abilities. We prioritize privacy and data security. For more information on our privacy practices, please refer to our Privacy Policy.