WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager, Analytics who will:

• Lead the design, execution, and oversight of complex data analyses to solve critical business problems and identify strategic opportunities.
• Drive the translation of intricate data findings into clear, concise, and actionable strategic insights for senior stakeholders, proactively identifying key trends and opportunities.
• Oversee the development, maintenance, and improvement of dashboards, reports, and data visualizations using BI tools to monitor KPIs and inform strategic decisions.
• Lead collaborative efforts with various channel teams and business units to deeply understand their analytical needs and deliver impactful, tailored solutions.
• Drive continuous research, evaluation, and implementation of new analytical techniques, tools, and methodologies to significantly enhance data-driven decision-making capabilities across the organization.
• Ensure robust data compilation, validation, QA, and standardization processes are in place and adhered to.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• 3+ years of experience in an analytics role.
• Strong proficiency in SQL.
• Experience with data visualization tools (e.g., Tableau – preferred, Power BI, or similar).
• Experience in media analytics is a plus (prior platform management experience not required).
• Prior experience managing teams or direct reports is not required.
• Any Automotive industry experience would be a significant plus.
• Datorama knowledge is a plus.
• Strong analytical thinking, robust problem-solving abilities, excellent attention to detail, strong concentration, excellent written and verbal communication, and the ability to present complex information clearly to non-technical audiences.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

#LI-GOC

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the role:

Are you an aspiring content developer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric content framework within the Global Support organization, working with peers and subject matter experts to enhance our content assets using the latest in AI and other innovative tech.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Learn more about what we value at Samsara.

In this role, you will:

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
• Collaborate with teams to implement and maintain content development processes and standards
• Support various content development projects and initiatives, ensuring their successful execution
• Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization
• Participate in identifying and implementing improvements in content processes and technology

Minimum requirements for this role:

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.
• 3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content
• Experienced in working with content/knowledge management and ticketing systems
• Experienced in preparing AI-optimized content and building AI models for generating content
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adept at managing multiple priorities and embracing change with ease

An ideal candidate also is:

• Proficient in Jira
• Experienced in working in Agile/Scrum environments
• Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
• Experienced in managing content/knowledge-related projects

Project Description

We are looking for a motivated Data Engineer to join our growing data team. This is a great opportunity for someone early in their career to gain hands-on experience with modern data technologies. You will collaborate closely with senior engineers and analysts to build, maintain, and optimize scalable data pipelines and infrastructure.

Technologies

• SQL (PostgreSQL, MySQL or similar)
• Python (or another scripting language)
• Basic knowledge of cloud platforms (AWS, GCP, or Azure) is a plus
• Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus

What You'll Do

• Assist in the design, development, and maintenance of scalable data pipelines;
• Support data integration from various sources (databases, APIs, flat files);
• Help ensure data quality, consistency, and reliability;
• Collaborate with data analysts and data scientists to understand data requirements;
• Participate in code reviews and contribute to technical documentation;
• Monitor and troubleshoot data workflows, resolving issues as they arise;

Job Requirements

• 1+ years of practical experience or relevant internship in a data-focused role (preferred);
• Bachelor’s degree in Computer Science, IT, Mathematics, or a related field (or equivalent practical experience);
• Basic knowledge of SQL and relational databases (e.g., PostgreSQL, MySQL, SQL Server);
• Familiarity with at least one programming language (preferably Python);
• Understanding of ETL concepts and data warehousing fundamentals;
• Eagerness to learn new technologies and best practices in data engineering;
• Strong problem-solving skills and attention to detail;
• Effective communication and teamwork abilities;
• English level: Intermediate (B1) or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

The Customer Success Specialist will act as the primary lead responsible for the implementation, adoption, and operational success of Catapult technologies in their region, supporting professional clubs and federation stakeholders throughout the deployment of Catapult’s integrated performance platform.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for someone who can:

Lead the implementation and rollout of Catapult technologies, ensuring successful onboarding and adoption across multiple clubs and stakeholders.

Act as the primary technical and performance point of contact for the Catapult ecosystem in their region, supporting clubs, federation staff, and internal teams.

Promote global sports excellence by developing customer relationships that drive retention, product adoption, and long-term success.

Provide high-quality training, education, and platform tutorials to performance staff, analysts, and coaching teams.

Demonstrate the ability to operate and support the full Catapult product ecosystem, including Vector, OpenField, Focus, Perch, Science for Sport, MatchTracker, and IMPECT, helping teams integrate these technologies into their daily performance workflows.

Support performance departments in structuring and interpreting performance data, helping them integrate Catapult data with internal data analysis workflows and reporting systems.

• Work closely with Business Development Managers to support product demonstrations, technical discussions, and strategic customer engagements.
• Serve as the voice of the customer by gathering market feedback and informing the Product Manager.
• Offer remote and occasional on-site support, manage customer accounts, and engage in customer service initiatives to create a positive experience.

WHAT YOU’LL DO 

• Provide technical support assistance to clients through phone, email or live chat conversation.
• Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
• Deliver remote on-boarding to new users as required
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the Senior Product Support Technicians
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create support content for the online help center, as required
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the global support team and engineering department , including testing, staging  & servicing of devices when required.
• Attend onsite client visits and special events as and when required.
• Work on-call over weekends as required by team schedule

WHAT WE ARE LOOKING FOR

• 3–5 years of experience in sports science, performance analysis, sports technology, customer success, or related roles.
• Speaks Spanish and English
• Background in Sports Science, Strength & Conditioning, Performance Analysis, Sports Analytics, or Sports Technology.
• Experience working with professional sports teams, federations, or elite performance environments.
• Experience or training in data processing, analytics platforms, and data visualization tools such as Power BI, Tableau, or similar platforms, with the ability to support teams in building performance insights from data.
• Ability to manage technology implementations across multiple organizations or stakeholders.
• Strong communication skills and ability to work with coaches, sports scientists, analysts, and performance staff.
• Passion for sport, technology, and helping teams maximize performance through data.

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

Data Analyst SME — AI Workflow Training

Analysts everywhere are figuring out AI in real time — sometimes well, often messy. Study.com is building the training that gets working analysts up that curve, and we're looking for a practitioner-teacher to help shape it.

This is a remote contract role up to 20 hours per week. You'll work alongside our content team to design, structure, and produce training that helps real analysts (why: the word “real”) integrate AI into their day-to-day workflows. We want someone with a strong point of view and a track record of teaching others — not just a producer executing a spec.

What you'll do

• Partner with our content team to shape the curriculum —share expert judgment on what working analysts actually need to learn, and advise on the tools and features required to teach AI-assisted analysis effectively.
• Design step-by-step walkthroughs and record video demos that show AI tools applied to real analyst workflows
• Distinguish features (things AI lets you do that you couldn't before) from efficiencies (things AI lets you do faster) — and help us teach the difference
• Pressure-test course content for skills alignment: does this cover what a learner actually needs to complete the task? What's missing, mis-sequenced, or tangential?
• Record, edit, and deliver publish-ready instructional videos per our format and quality specs

Must-haves

• 5+ years of hands-on Data Analyst experience in industry (not purely academic), currently working in the field or with hands-on experience within the last 2 years
• Demonstrated experience teaching, mentoring, or training other analysts (bonus if this is on AI tooling or integration)
• Show us your work: a portfolio of instructional video — walkthroughs, recorded trainings, talks, internal demos, a YouTube channel, anything that proves you've made teaching content before
• Production self-sufficient: you own (or have access to) your preferred screen recording and editing tools — Camtasia, Loom, OBS, ScreenFlow, your call — and can deliver edited, publish-ready files without us providing software or hardware
• Teaching presence on mic or on camera: you pace narration so a learner can follow, don't bury the lesson in filler, and sound like an instructor who's done this before
• You can point to specific analyses where AI tools changed how you worked — and articulate where they helped vs. where they didn't
• Proficiency in SQL (intermediate to advanced), Python or R, and at least one BI tool (Tableau, Power BI, Looker, or equivalent)
• Strong written communication: clear, accurate, well-organized

Bonus

• Experience designing or delivering structured training programs (curriculum design, learning objectives, assessment)
• Exposure to 2+ industry verticals (finance, healthcare, marketing, ops, SaaS, etc.)
• Working knowledge of statistical concepts: distributions, hypothesis testing, regression, A/B testing
• Advanced Excel or Google Sheets
• Bachelor's preferred — quantitative or technical field (Statistics, CS, Economics, Math, or related) — or equivalent professional experience.

How to Apply

Along with your résumé, please send a 2–3 minute Loom (or similar) walking us through one analyst workflow where you used AI tools. Show us how you think, not just what you've shipped.

About the Team

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..

About the Role

As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.

In this role, you will…

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants
• Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
• Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
• Assist with data entry projects to drive our migration and adoption of Ads Manager
• Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
• Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams

You’re excited about this opportunity because you will…

• Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
• Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
• Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
• Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
• Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.

We’re excited about you because…

• You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
• You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
• You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
• You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.

Nice to haves

• You have experience editing SQL queries
• You have design experience with industry leading tools such as Figma and Photoshop
• You have experience driving product improvements with product, engineering, and other cross-functional teams
• You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
• You have experience pulling reports from Salesforce, Sigma, Tableau, or another data

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team:

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

About the Role:

We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.

You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success

You’re excited about this opportunity because you will:

• Support the team in gathering, cleaning, and analyzing data to inform business decisions
• Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)
• Work with stakeholders to understand business questions and help provide data-driven answers
• Participate in the demand planning process by supporting data collection and model updates
• Help identify small-scale opportunities for automation and workflow improvements
• Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies
• Collaborate with peers and more senior team members to learn best practices in forecasting and analytics

We’re excited about you because you:

• Have a foundational understanding of SQL and Excel; you're comfortable learning new tools and techniques
• Are curious and eager to develop your technical and analytical skills
• Enjoy solving problems and working with data to uncover insights
• Are detail-oriented, organized, and capable of managing multiple tasks
• Communicate clearly and effectively, and enjoy collaborating with team members
• Are excited to grow your career in a data-focused role within a fast-paced tech environment
• Bachelors degree in quantitative field + 2 years of relevant experience
• Fluency in English is a must to connect with our partners

*Please Note: We operate in a hybrid model, and our office is located in Mexico City

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Analytics manager who will:

• Develop and execute the analytics strategy aligned with overall business goals, identifying high-impact analytical opportunities. 

• Lead, mentor, and manage a team of analytics professionals (Associates and Senior Associates). 

• Oversee multiple concurrent analytical projects, ensuring timely delivery, quality, and alignment with business objectives and resource allocation. 

• Act as a primary point of contact for senior business stakeholders, understanding their challenges, translating them into analytical problems and presenting solutions. 

• Drive the adoption of advanced analytical techniques and cutting-edge tools to enhance team capabilities and efficiency. 

• Establish and monitor key metrics for team productivity and project success. 

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Experience: 3+ years of experience in analytics 

  Technical Skills: 

  • Expert in leading BI platforms (e.g., Tableau, Power BI, Looker) for client reporting. 
  • Familiarity with cloud-based data warehouses (e.g., Snowflake, BigQuery, Redshift) and data lakes and Alteryx or data transformation/processing in the cloud (e.g., Azure, GCP, Power Apps, Power Automate).
  • Soft Skills: Exceptional leadership, strategic thinking, problem-solving, and cross-functional collaboration abilities. Proven ability to influence and drive change through data. 
  • Reporting Structure: Reports to a Director or Senior Director of Analytics 

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

 Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Engineer Manager who will:

• Collaborate closely with a team of data engineers, developers, and UX designers to create and optimize data pipelines and workflows supporting media performance reporting.
• Manage the design, build, and maintenance phases of client reporting projects.
• Work with Business Intelligence/Data Operations to define and document comprehensive reporting and visualization requirements.
• Ensure high data quality and provide ongoing support and maintenance for existing data workspaces.
• Deploy new client teams to cloud data solutions, offering guidance and support throughout the onboarding process.
• Define clear QA guidelines and automate current QA processes to enhance efficiency.
• With the support of the Associate Director, develop innovative tools, processes, and best practices to achieve workflow efficiencies and drive value for both client teams and clients.
• Act as the subject matter expert for all questions and projects related to data quality, BI tools, and business rules, ensuring that best practices are consistently followed across all initiatives.
• Facilitate effective communication and ensure task progression through regular status meetings and working sessions; proactively identify and resolve project roadblocks and issues.
• Efficiently track and manage a high volume of tasks across multiple stakeholders and projects.
• Build positive and collaborative relationships with internal teams, effectively communicating roles, responsibilities, and expectations.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor's or advanced degree in Statistics, Economics, Business, Mathematics, Computer Science, or a related scientific field is preferred.
• Minimum of 4-6 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment.
• Experience with the full development life cycle of an application or reporting solution – from design through testing and deployment.
• Experience in a media environment (digital investment, analytics, or ad operations) is preferred; an understanding of the media landscape is beneficial.
• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.) and handling diverse datasets (paid media, owned, etc.).

Technical Skills:

• Advanced knowledge of databases and data warehouses is crucial, including SQL (most important), MySQL, PostgreSQL, Redshift, Snowflake, etc.
• Advanced knowledge of one or more programming languages is essential, with Python being highly valued.
• Strong knowledge of cloud platforms such as Microsoft Azure, GCP, or AWS (familiarity with any major cloud provider is key).
• Knowledge of data engineering platforms such as Databricks.
• Familiarity with project/product management tools like Jira, Confluence, Smartsheets, Azure DevOps/VSTS.
• Familiarity with business intelligence tools such as Tableau, PowerBI, etc.
• Experience with advertising campaign management/buying platforms (e.g., Sizmek, GCM, Flashtalking, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics) is highly beneficial.

Soft Skills:

• Demonstrates strong attention to detail.
• Excellent verbal and written communication skills.
• Exceptional organizational skills, multi-tasking capabilities, and detail-oriented approach.
• Ability to foster collaborative relationships with other cross-functional teams.
• Ability to manage and prioritize competing projects and deliverables effectively.
• Proactive in elevating and resolving project roadblocks and issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Context: 

We are looking for a Business Intelligence and Data Visualization specialist who will build assist in the development and maintenance of the reporting infrastructure to help stakeholders gain insights in their advertising campaigns. In this role, he/she will be responsible for retrieving, compiling, and transforming data to create the intelligence layer leading to analysis and optimization of media investments.

Core Responsibilities:

• Manage the QA of data between media platforms and reporting outputs using tools such as Alteryx, SQL, and/or Excel
• Manage and identify data gaps that require manual entry, escalate to investment teams, and collect, QA, and process returned manual data. This includes initiating the data collection process, communicating any data QA issues, and working with teams to resolve those issues.
• Monitor data feeds for gaps or failures and action where necessary to resolve failures
• Build and maintain automated data QA workflows using Alteryx
• Update Tableau dashboards based on new/additional requests
• Build and maintain taxonomy generators and enforcers (via Excel, Google Sheets, and Alteryx) to assist in the adherence of taxonomy across all media channels.
• Setup and maintain automated data feeds/pipelines through API (Adverity), FTP, and/or scheduled email report)
• Troubleshoot any data discrepancies or issues that might occur,
• Fulfill ad hoc data pulls required for client deliverables,
• Manage the QA of data provisioning to MMM vendors or for client data warehouses.

Required Skills / Experience:

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics or related field with 1 – 3 years of work experience in data management, data visualization and data analytics preferably in a marketing and/or media agency.
• Experience with building dashboards in Tableau is required; knowledge of visual techniques for data analysis and presentation is a plus,
• Experience with Alteryx for business logic design required
• Experience working in Cloud environment (Azure, GCP),
• Experience working with SQL required, experience with Python a plus,
• Experience working with digital data from ad serving platforms (e.g., Google Campaign Manager, Other ad servers), campaign planning tools (e.g. Prisma, MediaOcean), website analytics software (e.g. Adobe Analytics, Google Analytics), paid search engine marketing data sources (e.g. Adwords, Marin, …) and others is strongly preferred,
• Strong speaking and written professional communication skills,
• Strong analytical, critical thinking, and problem-solving skills,
• The ability to thrive in a fast-paced and deadline-driven environment,
• Strategic Thinker & Doer,
• Curious and excited to learn,
• High sense of accountability and ownership,
• Collaborative with a partnership mindset.

Seeking to hire a Contractor based out of Mexico or Argentina for Lead Analytics Engineering Data Team

• We are looking for a Lead Analytics Engineer to join our data team.
• Reporting to the Hiring Manager, you will be responsible for applying data engineering best practices to analytics code to transform, test, and document data.
• You will provide clean and organized data sets to end users.
• You will be provide expert code reviews and mentorship to other engineers in the data space
• You will be responsible for building and maintaining composable data models, as well as optimizing SQL query performance for the models you build.
• You will transform raw data into business insights, working closely with stakeholders and developing analyses to answer critical business questions.
• You will create data visualizations and help stakeholders explore and understand the data visualization tools available to them.

Why you'll love this role:Data Modeling and Transformation

• Build new analyses and support existing ones using SQL and Python.
• Apply software engineering principles like version control and continuous integration to the analytics codebase.
• Expand our data warehouse with clean data ready for analysis.

Data Quality and Testing

• Apply advanced data testing strategies to ensure resulting datastores are aligned with expected business logic.
• Implement validation checks and automated testing procedures to manage data quality in your ETL/ELT pipelines.

Collaboration and Communication

• Work with stakeholders to define business logic and data expectations.
• Help drive a change in the usage of data by actively surfacing insights to stakeholders.
• Lead initiatives and problem definition, scoping, design, and planning.

Infrastructure and Automation

• Build tools and automation to run data infrastructure.
• Manage large-scale data migrations in relational datastores.

Why you're a great fit:

• 8+ Years experience working with data in a software environment. 
• Required Skills: Mastered proficiency in SQL and Python; advanced experience managing business semantic layer tooling, data catalog tooling and  data integrity testing frameworks. Experience with dbt orchestration and best practices.
• You have a track record of working autonomously and proactively, with deep domain knowledge of data systems.
• Required Tech Stack: SQL, Python, relational datastores, DAG tooling (like Dagster or Airflow), dbt and Tableau.
• Experience with cloud-based infrastructure (AWS, GCP, Terraform) and document, graph, or schema-less datastores.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Firm Overview

Deep Ocean Partners (“Deep Ocean”) is a New York–based asset management firm whose mission is to create long-term value for investors by delivering uncorrelated, outsized risk-adjusted returns in private credit.  With a flexible mandate, rigorous investment process, and focus across the credit spectrum — including Direct Lending, Specialty Finance, Asset-Backed Lending (ABL), Factoring, Special Opportunities, and Distressed — Deep Ocean seeks to capitalize on niche, high-barrier segments of the private-credit market while maintaining agility to deploy into the most attractive opportunities at any point in the credit cycle.

The firm combines institutional-grade credit structuring with technology-enabled, data-driven underwriting, leveraging live borrower data to dynamically price, monitor, and optimize credit exposures. Its platform fuses the analytical depth of hedge-fund investing with the risk discipline of traditional credit, enabling the firm to originate and manage bespoke, collateralized loans across North America, Latin America, and Europe.

To scale its presence in Latin America, Deep Ocean formed a strategic joint venture with Polymath Ventures, a leading venture builder headquartered in Mexico City. The joint venture, Deep Ocean Polymath Ventures (“DOPV”), is dedicated to deploying structured credit solutions to fintechs, specialty-finance platforms, and SME lenders across Mexico and broader Latin America. DOPV combines Deep Ocean’s credit structuring and data infrastructure with Polymath’s deep regional operating footprint and venture-building expertise, creating a uniquely integrated lending and innovation platform.

The Mexico City office serves as a key operational hub for DOPV and for Deep Ocean’s broader cross-border private-credit deployments, ensuring seamless collaboration between Mexico-based borrowers and the firm’s portfolio and asset-management teams in New York. The Vice President – Operations & Underwriting will play a central role in supporting both Mexico-based transactions under DOPV and US-originated private-credit and factoring facilities, acting as a shared resource across the two platforms.

Description

Deep Ocean Partners is seeking an Operations & Underwriting Associate to join its Mexico City office.  This is a multi-disciplinary, high-impact role that combines operational leadership within Deep Ocean’s factoring and receivables-finance platform with analytical support for the firm’s private-credit and ABL execution efforts across both the United States and Mexico.

This position will be responsible for overseeing the day-to-day mechanics of factoring and asset-backed lending operations, including borrower onboarding, collateral verification, cash-flow management, and reporting accuracy. In parallel, the role will contribute to deal underwriting, due diligence, and closing execution, supporting Deep Ocean’s and DOPV’s portfolio of transactions across fintech, e-commerce, manufacturing, and specialty-finance verticals.

The successful candidate will be an operationally strong, analytically minded professional capable of bridging disciplines — equally comfortable managing daily funding and collections processes as they are reviewing borrowing-base models or underwriting a new facility. They will serve as a critical connective node between Deep Ocean’s Mexico-based borrowers, servicing partners, and its Portfolio & Asset Management teams in New York and Mexico City.

This position offers a rare opportunity to contribute to the scaling of a cross-border institutional credit platform and to work directly with senior leadership on both sides of the joint venture.

This is a full-time, in-office position based in Mexico City.

Key Responsibilities

Operational Management (Factoring & ABL)

• Oversee day-to-day operations of factoring and receivables-finance transactions, including borrower funding, reserve management, collections, and reconciliations.
• Validate invoice and payor eligibility, perform receivable verification, and manage notification processes to ensure compliance with facility documentation.
• Maintain real-time visibility into collateral pools, concentrations, dilutions, and aging across multiple borrowers.
• Coordinate with local accountants, servicers, and legal counsel to ensure adherence to transaction mechanics and reserve policies.
• Manage and enhance operational dashboards, borrower data feeds, and reporting protocols.
• Identify and implement process improvements to strengthen accuracy, transparency, and scalability of factoring and ABL operations.

Underwriting & Due Diligence

• Support underwriting of new private-credit transactions, including financial modeling, collateral evaluation, and scenario analyses.
• Conduct borrower diligence focusing on customer concentrations, working-capital efficiency, and cash-flow predictability.
• Assist in drafting investment memoranda, credit committee materials, and structuring recommendations.
• Coordinate with external counsel, auditors, and field examiners during diligence and documentation phases.
• Participate in the design of borrowing-base mechanics, advance-rate schedules, and covenant frameworks.

Execution & Portfolio Support

• Manage closing workflows in coordination with legal, tax, and accounting teams across both the US and Mexico.
• Ensure timely setup of borrower reporting pipelines, reserve accounts, and data integrations.
• Monitor post-closing performance, including borrower compliance, covenant tracking, and collateral movements.
• Prepare monthly asset-performance reports and support the Portfolio & Asset Management teams with variance analyses and risk dashboards.
• Assist in ongoing renewals, upsizings, or restructuring events as part of portfolio optimization efforts.

Cross-Functional Collaboration

• Act as the operational bridge between DOPV (Mexico City) and Deep Ocean (New York), facilitating communication across underwriting, operations, and asset-management teams.
• Collaborate with the firm’s data and analytics teams to strengthen real-time monitoring tools and credit-risk models.
• Serve as a local escalation point for servicing and borrower-relations issues, ensuring timely and proactive resolution.
• Support strategic projects to standardize processes and integrate best practices across geographies and asset classes.

Requirements

• 4–10 years of experience in factoring, trade finance, ABL, or private-credit underwriting and operations.
• Strong working knowledge of receivables-based lending, including notification, verification, dilution management, and borrowing-base mechanics.
• Proven ability to manage multi-party operational workflows, reconcile complex funding structures, and maintain disciplined reporting frameworks.
• Solid analytical and credit-underwriting background, ideally with exposure to fintech, SME lending, or structured credit.
• Bilingual fluency in English and Spanish (spoken and written)
• Excellent communication skills and the ability to coordinate effectively with remote teams across time zones.
• Advanced Excel and PowerPoint skills required; experience with SQL, ERP/CRM systems, or BI platforms (e.g., Power BI, Tableau) a plus.
• Bachelor’s degree in Finance, Accounting, Economics, or Engineering; MBA, CFA, or CPA preferred.
• Entrepreneurial mindset, high attention to detail, and the ability to thrive in a dynamic, data-driven environment.

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

🚀 Meet us in CDMX!

Want to meet the team before you apply? Join us on May 28th for our "Beyond the App: Building the Future of Tech with AI & Data" Meet-up in collaboration with RubyCDMX.

Talk AI, Data, and Engineering with our leads over drinks! 🍺 👉 RSVP here: https://luma.com/32jeyopv

The Role

As a Sr. Data Analyst, Strategic Health Analytics, you will play a key role in supporting Clinical and Commercial business development through rigorous, evidence-based analysis. This role blends technical problem-solving with strategic thinking: shaping sound analytical approaches to ambiguous questions, executing analyses with rigor, and synthesizing findings into clear, decision-ready narratives for internal stakeholders and external-facing conversations.

This is a strong individual contributor role for someone who enjoys tackling complex business questions, identifying meaningful patterns in data, and translating analysis into actionable insight. You will also help make recurring analytical needs more scalable through reports, dashboards, models, and other self-serve solutions.

While prior healthcare domain experience is a plus, it is not required. We are looking for someone with strong analytical judgment, statistical fluency, and the ability to quickly build domain knowledge on the job.

What You’ll Do

• Partner with Clinical, Commercial, and Product stakeholders to identify core questions, translate them into clear analytical approaches and actionable answers
• Communicate credible, data-driven insights and recommendations clearly to technical and non-technical audiences
• Support customer, partner, and business development conversations with data-driven insights, thought partnership and accessible storytelling
• Analyze complex datasets using SQL, Tableau, and other analytical tools to uncover trends, evaluate opportunities, and inform strategic decisions
• Apply statistical and analytical methods to generate actionable insights across clinical, commercial, product, and market-related questions
• Identify recurring analytical needs and help turn them into scalable reports, dashboards, models, and self-serve tools where possible
• Build and maintain reliable analytical assets that integrate multiple data sources and improve accessibility, consistency, and trust in the data
• Mentor peers and contribute to a culture of rigor, curiosity, and strong analytical communication within the team

What We’re Looking For

• 7+ years of experience in analytics, data analysis, research, or related quantitative roles
• Strong SQL skills and experience working with large, complex datasets
• Experience with Tableau or similar BI and visualization tools
• Proficiency in Python or a similar analytical programming language
• Strong analytical and statistical foundation, including experience with methods such as regression, hypothesis testing, experimentation, or related approaches
• Proven ability to take ambiguous questions, structure a sound analytical approach, and deliver clear, convincing insights
• Excellent verbal and written communication skills, with the ability to translate complex analysis into accessible narratives for a range of stakeholders
• Proven ability to manage multiple projects and work effectively across functions
• Interest in learning the healthcare domain and applying analytics to strategic healthcare questions

Nice to have

• Familiarity with the US healthcare ecosystem, including payer, reimbursement, utilization, or clinical performance concepts
• Experience supporting customer-facing, commercial, or partnership-oriented analytics
• Experience with dbt Cloud or similar tools
• Knowledge of ETL pipelines and data warehouse best practices

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement
  
  

Minimum requirements for the role:

• Experience: 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
  
  

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data integrity.

Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product. You are the critical bridge between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
• Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams
• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new products to ensure supportability and ease of customer understanding.
• Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
• Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.
  
  

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
• Familiarity with ELD related rules and regulations.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak at technical and conversational levels.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Demonstrated strong resourcefulness, creativity, and problem-solving skills.
• Adaptability and ability to thrive in a fast-paced, dynamic work environment.
• Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential. 
  
  

An ideal candidate also has:

• Experience with fleet regulatory requirements for compliance.
• Experience in Telematics industry is a plus.
• Data Analysis skills; Python, SQL and Tableau.

About the role:

The Senior Business Intelligence (BI) Analyst will be a key technical contributor within the Data Analytics function of the Support Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for The Support organization. The Senior BI Analyst will work closely with cross-functional business leaders, tech leads, and other support functions to translate business and technical requirements into concrete quantitative analysis and AI-enriched dashboards, with the goal to uncover insights, streamline decision-making, and enhance operational efficiency across the Support organization. This role is critical in driving the adoption of analytics tools and fostering a data-driven culture within Samsara.

The ideal candidate will have deep experience working with cross-functional teams to solve highly technical business problems through effective data visualization and manipulation, and is eager to pursue various data-related projects in a fast-moving environment. The role reports to the Director of Global Support Operations & Strategy.

This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will work on: 

• Data structures: Leveraging the language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
• Dashboarding: Designing, creating and maintaining scalable BI solutions, complex dashboards and other summary visualizations to deliver actionable insights and drive data-informed decision-making across the organization.
• Actionable analysis: Performing a variety of exploratory analyses by integrating and optimizing data from multiple sources, which will help us understand the health of the Support organization and identify opportunities for improvement and optimization .
• Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing ticket data to proactively identify common customer issues)
• Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities, and identify and address key business challenges 
• Mentorship: Mentor junior analysts and share best practices in BI development, fostering a culture of continuous learning and improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 8+ years of experience in business intelligence, data analytics, or a related field.
• Hands-on experience in designing and managing Tableau dashboards 
• Strong proficiency in SQL, data visualization and manipulation, and dashboard development.
• Ability to communicate technical concepts and insights to non-technical stakeholders effectively.
• A collaborative mindset, with experience working cross-functionally to solve complex business problems.
• A bachelor’s degree in a relevant field (Business Analytics, Data Science, Computer Science, Statistics, Mathematics, etc.) or equivalent coursework in a quantitative discipline.

An ideal candidate also has:

• Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data
• Experience in a Customer Support or Customer Support organization, with an understanding of relevant KPIs and processes
• Experience with B2B hardware and SaaS products
• Experience partnering with leadership to solve business problems

About the role:

Samsara is looking for an experienced Senior Escalation Specialist to join our Global Technical Support organization to provide individualized support with an elevated level of care and urgency for our customers. This includes providing executive-level communications to our customers and internal stakeholders. You will support customers involved in time-sensitive escalations and manage their overall experience by collaborating closely with customer stakeholders as well as Samsara’s Sales, Customer Success, Technical Support, Product Management, and Engineering teams. You will be part of the Incident and Escalations team within the umbrella of the Global Technical Support organization.

We are looking for a candidate with exemplary executive-level communication skills and a solid track record of managing high-priority escalations and projects to produce successful outcomes for our customer base. A successful candidate will be a creative problem solver with a passion for superb service and customer devotion.

This is a remote working position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role you will:

• Be the Single Point of Contact: Manage the lifecycle of an escalation including, but not limited to, acting as the single point of contact for the customer and internal stakeholders. Be responsible for resource coordination and communication through escalation closure up to the senior executive level.
• Cross-Functional Partnerships: Build strong working relationships with key stakeholders across Customer Success, Engineering, Product, and Sales, and Accounts Receivable with a focus on fostering efficient collaboration and driving down resolution times of technical or billing related issues.
• Process Development: Develop, implement, and coordinate key post-escalation processes such as post-escalation reviews, post-mortems, trend evaluation, and other key continuous improvement activities in conjunction with the Support Operations team.
• Best Practices: Establish and maintain escalation SOP’s in accordance with industry standards and best practices.
• Reporting & Metrics: Build and monitor escalation KPIs and relevant reporting to ensure support continues to provide the best experience possible for escalated customers.
• Executive Reviews: Drive and manage review meetings focused on critical/major escalations with senior executives.
• Samsara Culture: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a dedicated customer facing escalation management role in fast-paced software/technology environments (SaaS/PaaS/IoT).
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• Demonstrated program or project management experience with an ability to influence stakeholders to achieve desired outcomes.
• Exceptional judgment in high-pressure scenarios, and ability to make timely recommendations from both business and technical standpoints.
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority, up to and including senior executives.
• Proficient english language verbal, written, communication, and receptive listening skills.
• Proven ability to build strong working relationships cross-functionally to drive effective teamwork and communication.
• Experience working with ticketing systems such as Zendesk and Salesforce.

An ideal candidate also has:

• 8+ years of customer facing Support Services related experience with a proven track record of delivering business value and improvement.
• Previous people management experience.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually beneficial solutions.
• Ability to work in a hyper-growth environment with shifting priorities.
• Experience working with dashboard tools such as Zendesk Explore and Tableau.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of customers in Mexico, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in Mexico.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Remote

ID: 21205

Job Summary

Supporting the analytics platform across GCP (BigQuery) and Tableau development. Focus is on data pipeline stability, reporting creation and maintenance, and light migration support from legacy systems (Hive/Presto and Tableau). Work is SLA-based, following defined SOPs from onshore teams. 

Key Responsibilities 

1. GCP Data Support (BigQuery)

• Create, maintain, and update tables/datasets in BigQuery  

• Support migration of tables from Hive/Presto to GCP  

• Convert and validate SQL logic (Hive/Presto → BigQuery)  

• Ensure data accuracy and consistency post-migration  

• Maintain curated datasets for reporting use  

1. Tableau Reporting & Migration

• Build and maintain Tableau dashboards on BigQuery datasets  

• Support migration of dashboards to a new Tableau instance  

• Perform validation and regression testing post-migration  

• Ensure dashboard accuracy, refresh stability, and performance  

1. Data Ingestion & Stability

• Support automated data ingestion pipelines into GCP  

• Monitor scheduled jobs and resolve ingestion failures  

• Troubleshoot data issues and coordinate fixes with Data Engineering  

• Ensure data availability meets SLA requirements  

1. Production Support

• Handle BAU fixes, data updates, and dashboard changes  

• Follow SLA timelines for reporting and migration tasks  

• Provide status updates and escalate issues as needed  

Required Skills 

• 2–5 years in BI / data engineering support roles  

• Strong SQL (BigQuery + Hive/Presto exposure preferred)  

• Experience with GCP (BigQuery)  

• Hands-on Tableau dashboard development & maintenance  

• Experience with data validation and reconciliation  

• Exposure to data migration projects (preferred)  

Preferred Skills 

• Experience with Freight & Logistics data 

• GTM Business exposure 

• Python (basic automation)  

• Airflow / workflow orchestration tools  

• Tableau migration experience  

• Performance tuning in BigQuery  

Success Metrics 

• Stable and accurate production datasets in GCP  

• Successful Hive/Presto → BigQuery migration support  

• Smooth Tableau dashboard migration with no regression  

• SLA adherence for BAU and migration tasks  

• Minimal data defects in reporting outputs  

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. 

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

🚀 Meet us in CDMX!

Want to meet the team before you apply? Join us on May 28th for our "Beyond the App: Building the Future of Tech with AI & Data" Meet-up in collaboration with RubyCDMX.

Talk AI, Data, and Engineering with our leads over drinks! 🍺 👉 RSVP here: https://luma.com/32jeyopv

The Role

As a Data Analyst II, you’ll play a key role in shaping our data-driven culture. Your day-to-day will blend technical problem-solving with strategic thinking—developing metrics frameworks, optimizing reporting pipelines, and uncovering insights that guide Product, Design, Engineering and other key business areas. Using SQL, Tableau, and advanced analytics techniques, you’ll transform raw data into actionable insights, empowering stakeholders with the clarity they need. You’ll collaborate cross-functionally to define success, measure impact, and drive continuous improvement.

You’ll have the opportunity to mentor others and foster a culture of innovation by using data to drive product enhancements and business improvements. Whether designing experiments, optimizing user experiences, or translating insights into action, your work will directly contribute to better business outcomes and customer experiences.

Responsibilities

• Lead complex data analysis projects across multiple business units, managing end-to-end workflow from requirements gathering to final recommendations
• Design and execute advanced SQL queries to extract, transform, and analyze large datasets from various sources while ensuring data quality and integrity
• Develop and maintain statistical models and dashboards to track KPIs, identify trends, and generate actionable insights for business stakeholders
• Collaborate with Product, Engineering, and Design teams to deliver data-driven solutions that align with business goals.
• Effectively communicate insights and analysis results to stakeholders across SimplePractice, highlighting opportunities to better serve both the business and its customers.
• Mentor junior analysts and collaborate with data engineering teams to improve data infrastructure and accessibility
• Drive strategic decision-making by conducting in-depth analyses of business metrics, market trends, and customer behavior patterns to identify opportunities for growth and optimization

Desired Skills & Experience 

• 7+ years of experience in data analysis and analytics
• Proficient in SQL and data querying with programming languages such as SQL and Python.
• Experience building dashboards and visualizations in Tableau or similar BI tools.
• Ability to interpret complex data using advanced analytics, such as predictive modeling, to forecast trends and optimize business outcomes.
• Excellent verbal and written communication skills, with the ability to convey technical information to multiple stakeholders.
• Strong project management and organizational skills
• Enthusiastic about data and analytics, learning new techniques and skills, and working with data scientists and engineers.

Bonus Points 

• Experience with dbt Cloud or similar tools
• Knowledge of ETL pipelines and data warehouse best practices
• Knowledge of techniques such as regression analysis, hypothesis testing, and multivariate analysis.

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech.  Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

The Role

We're looking for a Senior Data Engineer to help lead the evolution of our data stack—from pipelines to platform. In this role, you'll build the infrastructure that powers everything from product intelligence to financial reporting and self-serve analytics in product

Our customers are clinicians in small to mid-sized private practices, and the data you shape will directly help them run more efficient, effective businesses. By enabling accessible insights—from no-show trends to client engagement—you’ll give practitioners the tools to make smarter, faster decisions about how they manage care.

Internally, your work will fuel everything from executive reporting and revenue forecasting to product analytics and AI evaluation loops. You’ll collaborate across Data Analytics, ML, Product, and Engineering teams to build scalable, reliable systems that make data a first-class product at SimplePractice.

Responsibilities

• Partner with Product, Analytics and Engineering to build scalable systems that help unlock the value of data from a wide range of sources such as backend databases, event streams, and marketing platforms
• Lead technical vision and architecture with holistic point of view on both short-term and long-term horizons 
• Work with analytics to create company wide alignment through standardized metrics across the company
• Work with Product and Engineering teams to support internal use cases such as financial reporting, product analytics and operational metrics
• Enable external use cases like customer-facing dashboard, self-serve analytics, and next best action in product 
• Manage the complete data stack from ingestion through data consumption
• Build tools to increase transparency in reporting company wide business outcomes
• Work with DevOps to deploy and maintain data solutions leveraging cloud data technologies, preferably in AWS
• Help define data quality and data security framework to measure and monitor data quality across the enterprise. Define and promote data engineering best practice

Desired Skills & Experience

• Education & Experience
  • BS/MS in Engineering, Computer Science, Mathematics, or related field
  • 7+ years in Data or Analytics Engineering
  • Strong problem-solving and communication skills; comfortable in fast-paced, cross-functional environments
• Data Engineering & Pipelines
  • Enterprise architecture and enterprise data architecture (data modeling and enterprise dimensional modeling)
  • Expert in SQL and data modeling (relational, dimensional, semantic)
  • Proven experience in data warehouse design, implementation, and maintenance (Snowflake)
  • Hands-on with DBT for modular, testable transformations
  • Experience with orchestration and ingestion tools: Airflow, Prefect, Airbyte, Fivetran, Kafka
  • Familiar with ELT, schema-on-read, DAGs, and performance optimization
• Cloud & Infrastructure
  • Experience with AWS (S3, RDS, Redshift, etc.)
  • Familiar with Terraform, Docker, and containerized workflows (bonus)
  • Skilled in handling structured, semi-structured (e.g., JSON), and columnar formats (e.g., Parquet, ORC)
• Analytics & Enablement
  • Experience building and supporting semantic layers for self-serve analytics
  • Proficient with BI tools like Looker, Tableau, or Sisense
  • Comfortable standardizing metrics and enabling trusted, consistent access to data
• Programming & Scripting
  • Proficient in Python and Unix/Linux scripting
  • Comfortable working with APIs (e.g., using curl)

Bonus Points

• AWS DevOps - Terraform, Kubernetes, Docker
• Project & Change Management skills especially experience working in an Agile (SCRUM, Kanban) environment/team focusing on sprint by sprint deliveries
• Real-time ETL - Kafka streaming, AWS Kinesis

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Sobre Nosotros

SimplePractice tiene su sede en Los Ángeles, California, pero contamos con miembros del equipo que viven y trabajan en Estados Unidos, República Dominicana, Ciudad de México y Ucrania.

En SimplePractice, trabajamos para mejorar el acceso a una atención de calidad, brindando  a los profesionales de la salud y el bienestar todas las herramientas que necesitan para prosperar en la práctica privada.

Más de 250,000 proveedores confían en SimplePractice para desarrollar su negocio con nuestro software líder en la industria, que ofrece potentes herramientas que simplifican cada aspecto de la gestión de la práctica. Desde las tareas administrativas hasta la atención clínica, nuestro conjunto de soluciones innovadoras trabaja de manera integrada para reducir la carga administrativa, permitiendo a los profesionales, tanto individuales como en pequeños grupos, prosperar junto con sus clientes.

Ganador de premios y centrado en las personas, SimplePractice está dando forma al futuro de la tecnología de la salud. Reconocido por MedTech Breakthrough y los Premios de Salud Digital, y como uno de los Mejores Lugares para Programar en México y uno de los Mejores Lugares para Trabajar según BuiltIn.

Nuestra Cultura

En SimplePractice, la cultura es nuestra base. Influye en la manera en que trabajamos, cómo servimos a nuestros clientes y cómo abordamos el cumplimiento de nuestra misión. Contamos con cinco valores fundamentales que buscamos encarnar cada día:

• Pensamos en grande

• Tomamos la simplicidad en serio

• Venimos tal como somos

• Actuamos con humildad

• Estamos construidos sobre la confianza

La cultura es responsabilidad de todos en SimplePractice. Es lo que nos impulsa a hacerlo mejor para nuestros compañeros y clientes.

La conexión y la colaboración también son clave para nuestro éxito. Trabajarás con equipos multinacionales talentosos y tendrás oportunidades de participar en encuentros presenciales tanto en EE. UU. como en México.

🚀 ¡Encuéntranos en la Ciudad de México!

¿Quieres conocer al equipo antes de postularte? Acompáñanos el 28 de mayo en nuestro encuentro "Más allá de la app: Construyendo el futuro de la tecnología con IA y datos", en colaboración con RubyCDMX.

¡Habla de IA, datos e ingeniería con nuestros líderes mientras disfrutas de una bebida! 🍺 👉 Confirma tu asistencia aquí: https://luma.com/32jeyopv

El Rol

Estamos buscando un Senior Data Engineer para ayudar a liderar la evolución de nuestro stack de datos, desde los pipelines hasta la plataforma. En este rol, construirás la infraestructura que impulsa todo, desde inteligencia de producto hasta reportes financieros y analítica self-serve dentro del producto.

Nuestros clientes son profesionales clínicos en prácticas privadas pequeñas y medianas, y los datos que estructures les ayudarán directamente a operar negocios más eficientes y efectivos. Al habilitar insights accesibles, como tendencias de inasistencias o niveles de interacción de pacientes, brindarás a los profesionales herramientas para tomar decisiones más inteligentes y rápidas sobre la gestión de la atención.

Internamente, tu trabajo impulsará desde reportes ejecutivos y proyecciones de ingresos hasta analítica de producto y ciclos de evaluación de modelos de IA. Colaborarás con equipos de Data Analytics, Machine Learning, Producto e Ingeniería para construir sistemas escalables y confiables que conviertan los datos en un producto de primera clase dentro de SimplePractice.

Responsabilidades

• Colaborar con Producto, Analytics e Ingeniería para construir sistemas escalables que desbloqueen el valor de los datos provenientes de múltiples fuentes como bases de datos backend, flujos de eventos y plataformas de marketing.
• Liderar la visión técnica y la arquitectura con una perspectiva integral tanto a corto como a largo plazo.
• Trabajar con el equipo de Analytics para crear alineación a nivel compañía mediante métricas estandarizadas.
• Apoyar casos de uso internos como reportes financieros, analítica de producto y métricas operativas.
• Habilitar casos de uso externos como dashboards para clientes, analítica self-serve y recomendaciones dentro del producto.
• Gestionar el stack completo de datos desde la ingestión hasta el consumo.
• Construir herramientas que aumenten la transparencia en el reporte de resultados de negocio.
• Colaborar con DevOps para desplegar y mantener soluciones de datos en la nube, preferentemente en AWS.
• Definir marcos de calidad y seguridad de datos para medir y monitorear la calidad en toda la organización, promoviendo mejores prácticas de ingeniería de datos.

Habilidades y Experiencia Deseadas

Educación y Experiencia

• Licenciatura o Maestría en Ingeniería, Ciencias de la Computación, Matemáticas o campo relacionado.
• Más de 7 años en Data Engineering o Analytics Engineering.
• Fuertes habilidades de resolución de problemas y comunicación; cómodo trabajando en entornos dinámicos y multifuncionales.

Ingeniería de Datos y Pipelines

• Experiencia en arquitectura empresarial y modelado dimensional.
• Experto en SQL y modelado de datos (relacional, dimensional, semántico).
• Experiencia comprobada en diseño, implementación y mantenimiento de data warehouses (Snowflake).
• Experiencia práctica con DBT para transformaciones modulares y testeables.
• Experiencia con herramientas de orquestación e ingestión: Airflow, Prefect, Airbyte, Fivetran, Kafka.
• Familiaridad con ELT, schema-on-read, DAGs y optimización de rendimiento.

Nube e Infraestructura

• Experiencia con AWS (S3, RDS, Redshift, etc.).
• Familiaridad con Terraform, Docker y flujos de trabajo contenerizados (deseable).
• Manejo de datos estructurados, semi-estructurados (JSON) y formatos columnares (Parquet, ORC).

Analítica y Habilitación

• Experiencia construyendo y soportando capas semánticas para analítica self-serve.
• Dominio de herramientas BI como Looker, Tableau o Sisense.
• Experiencia estandarizando métricas y habilitando acceso confiable y consistente a los datos.

Programación y Scripting

• Dominio de Python y scripting en Unix/Linux.
• Experiencia trabajando con APIs (por ejemplo, usando curl).

Puntos Extra

• AWS DevOps (Terraform, Kubernetes, Docker).
• Experiencia en gestión de proyectos y cambio, especialmente en entornos ágiles (SCRUM, Kanban).
• Experiencia en ETL en tiempo real (Kafka streaming, AWS Kinesis).

Beneficios

Ofrecemos un programa competitivo de beneficios que incluye:

• Seguro médico, dental y de visión privado
• Apoyo para trabajo desde casa
• Tiempo libre flexible (FTO), días de bienestar, días festivos pagados y Summer Fridays
• Reembolso mensual de alimentos
• Bono navideño y 15 días de aguinaldo
• Esquema híbrido de trabajo y comidas patrocinadas
• Bono de reubicación para candidatos que se muden desde otra ciudad
• Grupos de Recursos para Empleados (ERGs)

Important Information:

• Years of Experience: 7+ years

• Job Mode: Full-time

• Work Mode: Remote within Mexico

Job Summary:

We are seeking a highly experienced Software Development Engineer in Test (19742) with a strong background in data quality, analytics testing, and data engineering validation within the insurance industry. This role focuses on ensuring high-quality data across modern data platforms by defining, implementing, and maintaining robust testing strategies across the full data lifecycle—from raw ingestion to curated analytical layers. The ideal candidate demonstrates technical leadership, continuous improvement, and strong collaboration with engineering and business stakeholders.

Responsibilities and Duties:

• Develop and maintain end-to-end dbt testing frameworks, including mocked and expected datasets across bronze, silver, and gold layers.

• Define, implement, and maintain dbt models, unit tests, end-to-end tests, and custom test cases.

• Analyze engineering and analytics requirements to determine appropriate testing scope and strategies.

• Collaborate closely with business stakeholders, Data Engineers (DEs), and Analytics Engineers (AEs) to define testing needs and ensure data quality alignment.

• Gain a deep understanding of the repositories, tools, and workflows, including VSCode, pytest, dbt, Databricks, Git, Docker, and CI/CD processes.

• Investigate failed tests, perform root cause analysis, and support defect resolution.

• Review pull requests to ensure adherence to testing standards and data quality best practices.

• Actively participate in Agile ceremonies, providing quality insights and recommendations.

• Identify opportunities for process optimization, automation, and efficiency improvements while aligning quality efforts to business value.

• Demonstrate leadership by mentoring team members and promoting best practices in Quality Engineering.

Qualifications and Skills:

• 7+ years of experience in Quality Engineering, with a strong focus on data-centric testing.

• Proven experience working within the insurance industry (required).

• Strong understanding of data warehousing concepts, ETL processes, and BI platforms.

• Solid knowledge of testing strategies, the Test Pyramid, and version control systems.

• Proficiency in SQL and scripting languages such as Python.

• Excellent communication, collaboration, and stakeholder management skills.

• Demonstrated ability to drive continuous improvement across technology, processes, and people.

• Strong leadership skills with experience guiding teams and influencing quality standards.

Role-specific Requirements:

• Hands-on experience designing and executing data validation strategies across complex data pipelines.

• Ability to translate business and analytical requirements into effective testing solutions.

• Experience supporting enterprise-scale data platforms with a strong emphasis on data accuracy, reliability, and compliance.

• Comfortable working in fast-paced, Agile environments.

Technologies:

• dbt

• Databricks

• Pytest

• SQL

• Python

• Git

• Docker

• VSCode

• BI tools (Power BI, Tableau – nice to have)

• Cloud environments (AWS, Azure, or GCP – nice to have)

Skillset Competencies:

• Data Quality & Validation

• End-to-End Data Testing

• Test Strategy & Automation

• Analytical Thinking

• Leadership & Mentorship

• Cross-functional Collaboration

• Continuous Improvement Mindset

• Business Value Awareness

About Encora:

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

We're building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with internal teams and global partners.

This role is ideal for a versatile engineer who thrives in operational environments, enjoys digging into data, and is passionate about building tools that improve system observability and reliability. You'll be at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users get a seamless experience every time they hit "play."

What you will be doing

• Lead incident response, on-call support, and mitigation for device and payment-related issues in production environments.
• Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
• Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvements.
• Build automations, internal tools, and lightweight data pipelines to support operational workflows and observability.
• Collaborate with engineering, product, and analytics teams to drive systemic fixes and postmortem learnings.
• Work directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.
• Communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, and/or 8+ years of practical experience
• Experience in SRE, Support, or Incident Response roles
• Skilled in triaging production issues and defining scalable operational processes.
• Hands-on experience working with consumer devices (e.g., Smart TVs, set-top boxes, streaming sticks, game consoles).
• Familiar with production alerting and monitoring tools (e.g., Datadog).
• Strong SQL skills and data exploration instincts.
• Experience with dashboards and analytics platforms (e.g., Tableau, Mixpanel, Mux).
• Able to spot trends, baseline performance, and validate hypotheses using data.
• Proficient in at least one modern programming language (e.g., Python, Go, Java, Node.js).
• Experience building internal tools and automations that streamline operational workflows.
• Familiar with ETL frameworks or data pipeline infrastructure.
• Comfortable working directly with external technical partners to resolve field issues.
• Proven ability to influence internal stakeholders across Engineering, Product, and Data teams.
• Clear communicator, capable of translating technical topics for broad audiences.

You Might Be a Great Fit If You...

• Thrive in ambiguity and love building things from scratch.
• Are obsessed with understanding root causes, not just patching symptoms.
• Believe in automating yourself out of repetitive work.
• Have a strong sense of ownership and pride in delivering a seamless user experience.
• Enjoy working behind the scenes to make things “just work” for millions of people.

About the Team

The Scaling Client and Partnership Engineering team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.

#LifeAtCrunchyroll #LI-Hybrid

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

he Sr Data Analyst is a mid-level practitioner role within Analytics, Intelligence, & Optimization. This role is responsible for leading substantial portions of reporting, dashboarding, and performance analysis workstreams that help teams understand business performance, identify opportunities, and support decision-making. The Sr Data Analyst works independently across recurring and ad hoc analytics needs, translates business questions into analytical approaches, and delivers clear, actionable insights to internal and client stakeholders. At this level, the role is expected to demonstrate strong analytical judgment, reliable execution, and growing leadership in how reporting logic, metric consistency, and insight generation are applied across engagements. 

Role responsibilities

• Lead the development, enhancement, and ongoing management of dashboards, reporting solutions, and recurring performance analysis. 
• Translate business questions into structured analytical approaches, reporting requirements, data needs, and output designs with limited oversight. 
• Analyze structured data to identify trends, anomalies, business drivers, and actionable opportunities. 
• Own lightweight transformation logic and dashboard-ready data modeling needed to support accurate and scalable analytics outputs. 
• Apply and reinforce semantic modeling practices by defining, documenting, and maintaining consistent business logic for metrics, dimensions, and KPIs. 
• Validate data quality, troubleshoot reporting issues, and resolve moderately complex data logic challenges in partnership with adjacent teams where needed. 
• Synthesize analysis into clear findings, implications, and recommendations for internal and client stakeholders. 
• Support stakeholder discussions by clearly explaining performance changes, report logic, assumptions, and recommended actions. 
• Partner with Measurement Implementation Analysts, CRO Analysts, SEO / GEO Specialists, Analytics Engineers, and DEPA teams to ensure analytics outputs align to measurement design, platform realities, and business needs. 
• Improve analytics delivery by identifying opportunities for better reporting structure, cleaner metric definitions, improved documentation, and more scalable analysis workflows. 
• Contribute to governance discipline by following established privacy, measurement, and data-quality standards in day-to-day work. 

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• Strong working knowledge of digital analytics, reporting, dashboarding, and performance measurement. 
• Ability to independently manage recurring analytics workstreams and produce reliable outputs with minimal oversight. 
• Strong understanding of data structures, joins, dimensions, metrics, KPI logic, and dashboard design principles. 
• Ability to turn data into clear, business-relevant insights and recommendations. 
• Strong analytical problem-solving skills, including the ability to investigate anomalies and identify likely drivers of performance. 
• Working knowledge of semantic modeling and the role of consistent business definitions in scalable analytics. 
• Ability to balance technical accuracy with stakeholder usability in reports and dashboards. 
• Strong written and verbal communication skills in English, including the ability to present findings clearly to non-technical audiences. 
• Strong attention to detail with a disciplined approach to validation, QA, and documentation. 
• Ability to work effectively across distributed teams in the Americas and collaborate across functions, time zones, and client contexts. 

Tools / Platforms 

• Analytics & Reporting 
• Google Analytics 4 (GA4) 
• Adobe Analytics 

Other digital analytics platforms as needed 

• Visualization & BI 
• Looker 
• Power BI 
• Tableau 
• Looker Studio 
• Data & Querying 
• SQL 
• BigQuery 
• Snowflake 
• Excel 
• Google Sheets 
• Optimization / Experience / CDP Ecosystem 
• Optimizely 
• Adobe Target 
• Dynamic Yield 
• CDP and optimization tools as relevant to the client environment 

Nice to have qualifications  

• Google Analytics certification or equivalent GA4 learning path 
• Adobe Analytics learning path or platform training 
• Looker, Tableau, or Power BI certification 
• SQL certification or equivalent applied coursework 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits   

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

he Sr Data Analyst is a mid-level practitioner role within Analytics, Intelligence, & Optimization. This role is responsible for leading substantial portions of reporting, dashboarding, and performance analysis workstreams that help teams understand business performance, identify opportunities, and support decision-making. The Sr Data Analyst works independently across recurring and ad hoc analytics needs, translates business questions into analytical approaches, and delivers clear, actionable insights to internal and client stakeholders. At this level, the role is expected to demonstrate strong analytical judgment, reliable execution, and growing leadership in how reporting logic, metric consistency, and insight generation are applied across engagements. 

Role responsibilities

• Lead the development, enhancement, and ongoing management of dashboards, reporting solutions, and recurring performance analysis. 
• Translate business questions into structured analytical approaches, reporting requirements, data needs, and output designs with limited oversight. 
• Analyze structured data to identify trends, anomalies, business drivers, and actionable opportunities. 
• Own lightweight transformation logic and dashboard-ready data modeling needed to support accurate and scalable analytics outputs. 
• Apply and reinforce semantic modeling practices by defining, documenting, and maintaining consistent business logic for metrics, dimensions, and KPIs. 
• Validate data quality, troubleshoot reporting issues, and resolve moderately complex data logic challenges in partnership with adjacent teams where needed. 
• Synthesize analysis into clear findings, implications, and recommendations for internal and client stakeholders. 
• Support stakeholder discussions by clearly explaining performance changes, report logic, assumptions, and recommended actions. 
• Partner with Measurement Implementation Analysts, CRO Analysts, SEO / GEO Specialists, Analytics Engineers, and DEPA teams to ensure analytics outputs align to measurement design, platform realities, and business needs. 
• Improve analytics delivery by identifying opportunities for better reporting structure, cleaner metric definitions, improved documentation, and more scalable analysis workflows. 
• Contribute to governance discipline by following established privacy, measurement, and data-quality standards in day-to-day work. 

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• Strong working knowledge of digital analytics, reporting, dashboarding, and performance measurement. 
• Ability to independently manage recurring analytics workstreams and produce reliable outputs with minimal oversight. 
• Strong understanding of data structures, joins, dimensions, metrics, KPI logic, and dashboard design principles. 
• Ability to turn data into clear, business-relevant insights and recommendations. 
• Strong analytical problem-solving skills, including the ability to investigate anomalies and identify likely drivers of performance. 
• Working knowledge of semantic modeling and the role of consistent business definitions in scalable analytics. 
• Ability to balance technical accuracy with stakeholder usability in reports and dashboards. 
• Strong written and verbal communication skills in English, including the ability to present findings clearly to non-technical audiences. 
• Strong attention to detail with a disciplined approach to validation, QA, and documentation. 
• Ability to work effectively across distributed teams in the Americas and collaborate across functions, time zones, and client contexts. 

Tools / Platforms 

• Analytics & Reporting 
• Google Analytics 4 (GA4) 
• Adobe Analytics 

Other digital analytics platforms as needed 

• Visualization & BI 
• Looker 
• Power BI 
• Tableau 
• Looker Studio 
• Data & Querying 
• SQL 
• BigQuery 
• Snowflake 
• Excel 
• Google Sheets 
• Optimization / Experience / CDP Ecosystem 
• Optimizely 
• Adobe Target 
• Dynamic Yield 
• CDP and optimization tools as relevant to the client environment 

Nice to have qualifications  

• Google Analytics certification or equivalent GA4 learning path 
• Adobe Analytics learning path or platform training 
• Looker, Tableau, or Power BI certification 
• SQL certification or equivalent applied coursework 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits   

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

he Sr Data Analyst is a mid-level practitioner role within Analytics, Intelligence, & Optimization. This role is responsible for leading substantial portions of reporting, dashboarding, and performance analysis workstreams that help teams understand business performance, identify opportunities, and support decision-making. The Sr Data Analyst works independently across recurring and ad hoc analytics needs, translates business questions into analytical approaches, and delivers clear, actionable insights to internal and client stakeholders. At this level, the role is expected to demonstrate strong analytical judgment, reliable execution, and growing leadership in how reporting logic, metric consistency, and insight generation are applied across engagements. 

Role responsibilities

• Lead the development, enhancement, and ongoing management of dashboards, reporting solutions, and recurring performance analysis. 
• Translate business questions into structured analytical approaches, reporting requirements, data needs, and output designs with limited oversight. 
• Analyze structured data to identify trends, anomalies, business drivers, and actionable opportunities. 
• Own lightweight transformation logic and dashboard-ready data modeling needed to support accurate and scalable analytics outputs. 
• Apply and reinforce semantic modeling practices by defining, documenting, and maintaining consistent business logic for metrics, dimensions, and KPIs. 
• Validate data quality, troubleshoot reporting issues, and resolve moderately complex data logic challenges in partnership with adjacent teams where needed. 
• Synthesize analysis into clear findings, implications, and recommendations for internal and client stakeholders. 
• Support stakeholder discussions by clearly explaining performance changes, report logic, assumptions, and recommended actions. 
• Partner with Measurement Implementation Analysts, CRO Analysts, SEO / GEO Specialists, Analytics Engineers, and DEPA teams to ensure analytics outputs align to measurement design, platform realities, and business needs. 
• Improve analytics delivery by identifying opportunities for better reporting structure, cleaner metric definitions, improved documentation, and more scalable analysis workflows. 
• Contribute to governance discipline by following established privacy, measurement, and data-quality standards in day-to-day work. 

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• Strong working knowledge of digital analytics, reporting, dashboarding, and performance measurement. 
• Ability to independently manage recurring analytics workstreams and produce reliable outputs with minimal oversight. 
• Strong understanding of data structures, joins, dimensions, metrics, KPI logic, and dashboard design principles. 
• Ability to turn data into clear, business-relevant insights and recommendations. 
• Strong analytical problem-solving skills, including the ability to investigate anomalies and identify likely drivers of performance. 
• Working knowledge of semantic modeling and the role of consistent business definitions in scalable analytics. 
• Ability to balance technical accuracy with stakeholder usability in reports and dashboards. 
• Strong written and verbal communication skills in English, including the ability to present findings clearly to non-technical audiences. 
• Strong attention to detail with a disciplined approach to validation, QA, and documentation. 
• Ability to work effectively across distributed teams in the Americas and collaborate across functions, time zones, and client contexts. 

Tools / Platforms 

• Analytics & Reporting 
• Google Analytics 4 (GA4) 
• Adobe Analytics 

Other digital analytics platforms as needed 

• Visualization & BI 
• Looker 
• Power BI 
• Tableau 
• Looker Studio 
• Data & Querying 
• SQL 
• BigQuery 
• Snowflake 
• Excel 
• Google Sheets 
• Optimization / Experience / CDP Ecosystem 
• Optimizely 
• Adobe Target 
• Dynamic Yield 
• CDP and optimization tools as relevant to the client environment 

Nice to have qualifications  

• Google Analytics certification or equivalent GA4 learning path 
• Adobe Analytics learning path or platform training 
• Looker, Tableau, or Power BI certification 
• SQL certification or equivalent applied coursework 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits   

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Data Analyst Std

Responsabilidades

·        Recopilar, organizar, analizar y difundir cantidades significativas de información con atención al detalle para garantizar la calidad e integridad de los datos.

·        Desarrollar, automatizar, verificar y monitorear proyectos para los análisis orientados a las necesidades de negocio.

·        Mejora continua del proceso de análisis de datos e infraestructura.

·        Generar insights identificando e interpretando tendencias o patrones en conjuntos de datos con la finalidad de apoyar a negocio con la toma de decisiones basadas en datos.

·        Diseñar sistemas de reporting para la visualización de informes periódicos que resuman el análisis de los datos.

·        Elaborar vistas y dashboards para proporcionar información útil a negocio.

Skill

·        AWS Redshift

·        Jira

·        Paquetería de Microsoft Office

·        Tableau/Power BI

Lenguajes de programación

·        SQL

·        Python (Pandas, Spark)

Manejo de metodología/filosofía Ágil deseable     

·        Scrum  

·        Kanban

Idiomas Nivel de inglés intermedio

Soft Skills

·        Comunicación efectiva con stakeholder clave y líderes de negocio.              

·        Capacidad analítica y organizacional superior.      

·        Enfoque en resultados con alta capacidad de ejecución.  

·        Precición y atención al detalle.    

·        Adaptabilidad proactiva al campo y apertura a retroalimentación.

·        Capacidad de autoaprendizaje y mejora continua

·        Gestión de proyectos      

·        Trabajo en equipo con enfoque en sinergia organizacional 

Requisitos:

·        Escolaridad         

·        Ing. Sistemas Computacionales  Economía

·        Matemáticas      Actuaría

·        Estadística      

Asignación hibrida, hay que acudir a sitio 3 veces por semana (Reforma, CDMX)

Senior Data Analyst

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Senior Data Analysts are pivotal to our company's success. You will be a leader within our fast-growing and high-performing Data & Analytics team, responsible for driving departments to monitor their performance, understand trends, and make more informed decisions.

On a day-to-day basis, you will be responsible for owning the delivery of actionable insights that drive positive change across the business. Specifically, you will:

• Leverage complex datasets to identify and quantify key performance indicators. 
• Create dashboards and data visualizations that monitor & measure success. 
• Establish and own best practices & training materials for data-savvy users within functional departments. 
• Be a key leader in championing the impact of data, company-wide.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to [EXAMPLE: sell an impactful and revolutionary software that is changing the way sellers sell.] You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a highly experienced, results-oriented Senior Data Analyst who can empower the business to make better decisions with data. We are interested in people who are equal parts analytically focused and business-driven, motivated by solving real-world problems and exploring new approaches.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Senior Data Analyst is the career path for you!

THE TEAM:

Our  Clari + Salesloft Data & Analytics team is composed of Data Analysts & Data Engineers who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us.

The Data & Analytics team consists of passionate data engineers and analysts with a drive to enable Salesloft to make better decisions. Our team shares a few common traits: they are accountable, unafraid to experiment, and continuously learning. 

THE SKILL SET:

• 5+ years in a Data Analyst or similar role
• Expert-level proficiency in SQL and using it to create derivative data structures
• Experience with a data visualization tool (Sigma knowledge is preferred; Tableau or Looker is also a plus)
• Proven track record of using data to drive significant transformations in business processes
• Excellent written and verbal communication skills, including the ability to distill complex ideas and present them with influence to non-data focused individuals and leadership.
• Past experience in a SaaS business model is preferred
• Experience using dbt/Python/R/Git is a plus
• Proficient in AI model implementation or highly motivated to develop expertise in the field

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Our Team

We pride ourselves on our customers’ success!  We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we’re there to maximize the capability of our solution to execute our customers’ revenue strategies.

Job Overview & Requirements

Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player. 

This individual will work closely with hotels, chains, and partners across LATAM to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

Team and Responsibilities

Customer Success & Relationship Management 

• Build and maintain strong relationships with hotel clients across LATAM.
• Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn.
• Ensure customers achieve measurable ROI through product adoption and optimization.
• Success metrics: Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%.

Product Expertise & Advisory

• Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions.
• Analyze data and market trends, providing clients with recommendations that align with their revenue strategy.
• Advise on KPIs such as RevPAR, ADR, RGI, ARI, MPI, and support hotels in improving revenue performance.

Onboarding, Training & Support

• Manage all post-sales activities for assigned accounts, including onboarding, personalized training, and escalations.
• Conduct remote and onsite meetings to drive adoption and maximize client value.
• Resolve business issues related to system configuration, monitoring, and best practices.

Cross-Functional Collaboration 

• Partner with Sales and Marketing to support growth through account insights, training, and market expertise.
• Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
• Keep customer information up to date in Salesforce and run reporting/analytics in Tableau.

Team & Culture

• Contribute to a positive, productive environment within the Customer Success team.
• Support knowledge sharing and collaboration across departments.

What you will do

• Has deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and additional products
• Serves as the voice of the customer while conducting remote / onsite meetings
• Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations)
• Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
• Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
• Conducts analyzes to understand how our products can address issues
• Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
• Interact and provide support within assigned team and other departments
• Creates a positive and productive environment within the department 
• Update CS related info and customer information in Salesforce
• Run customer reports in Tableau

Qualifications

Required:

• 3+ years’ experience in Hospitality Revenue Management.
• Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS.
• Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems.
• Proficiency in Duetto solutions (preferred) or comparable revenue management tools.
• Fluent in Spanish and English; based in Mexico (Mexico City preferred).
• Strong relationship-building, analytical, and communication skills.
• Ability to travel regionally within LATAM & USA (25–40%).
  
  

Preferred:

• Prior SaaS platform experience in hospitality technology.
• Knowledge of LATAM hospitality market dynamics and distribution landscape.
• Familiarity with CRM tools (Salesforce, Oracle, etc.).

About Duetto: 

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

The Business Intelligence Analyst is responsible for supporting the delivery of business intelligence and reporting initiatives within the organization. They will work closely with business teams to gather requirements, translate them into user stories, and develop robust data models to power insightful analytics. The Analyst will collaborate with the development team to ensure successful implementation and deployment, while maintaining excellent stakeholder communication throughout the process.

Key Responsibilities:

• Gather detailed requirements from business teams for new business intelligence and reporting initiatives
• Document requirements and translate them into user stories for the development team
• Design and develop data models to support the reporting and analytics needs of the business
• Work closely with data engineers and developers to ensure the successful delivery of BI solutions
• Test and validate BI deliverables to ensure they meet the defined requirements and provide the expected value
• Coordinate with business stakeholders to gather feedback, address issues, and manage ongoing support
• Demonstrate excellent attention to detail and strong problem-solving skills to identify and resolve data quality issues
• Maintain clear and concise communication with all project team members and stakeholders
• Continuously learn and stay up-to-date with the latest BI tools, technologies, and best practices

Required Qualifications:

• Bachelor's degree in a quantitative field such as Computer Science, Data Science, or Business Analytics
• 1-2 years of experience in a data-driven role, preferably within a business intelligence or reporting function
• Proficient in data modeling, ETL processes/tools, and BI reporting tools (e.g., QuickSight, Power BI, Tableau)
• Strong SQL skills and familiarity with data warehousing concepts
• Excellent written and verbal communication skills, with the ability to translate technical information for business audiences
• Attention to detail and a proven track record of delivering high-quality work
• Collaborative mindset and the ability to work effectively in a team environment

Preferred Skills:

• Experience with agile project management methodologies and tools (e.g., Jira, Scrum)
• Familiarity with cloud-based data platforms (e.g., AWS, Azure, GCP)
• Knowledge of data engineering tools and techniques  (e.g., dbt, Glue, Python)
• Understanding of data warehousing and experience in data warehouses (e.g., Snowflake, Athena, Databricks)
• Understanding of data visualization best practices and principles
• Passion for continuous learning and staying up-to-date with industry trends and technologies

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Business Intelligence Analyst

Ubicación: Torre Mapfre, Zona Reforma, CDMX
Modalidad: Hibrido

Propósito del puesto

Generar insights a partir de grandes volúmenes de datos mediante análisis exploratorio y visualización, para facilitar la toma de decisiones estratégicas del negocio, con un enfoque particular en ecommerce y canales digitales.

Responsabilidades

• Analizar grandes volúmenes de datos para identificar tendencias, patrones y oportunidades de mejora.
• Diseñar e implementar dashboards e informes interactivos orientados a negocio.
• Desarrollar, automatizar y monitorear procesos de análisis y reporting.
• Colaborar con equipos multidisciplinarios para asegurar la calidad, accesibilidad y uso eficiente de los datos.
• Presentar hallazgos relevantes a stakeholders no técnicos de forma clara y accionable.
• Contribuir a la mejora continua de la infraestructura de BI y procesos analíticos.

Requisitos técnicos (Hard Skills)

• Visualización de datos con Looker o Tableau (mínimo 2 años). Capacidad para crear dashboards interactivos, claros y adaptables a distintas audiencias.
• Dominio de SQL para extracción, transformación y carga de datos (ETL). Experiencia en consultas complejas, optimización y automatización.
• Análisis de datos con Python (Pandas) o R (dplyr). Creación de scripts, análisis estadístico básico y automatización de tareas.
• Experiencia con Google Analytics (mínimo 3 años). Interpretación de métricas clave web. Deseable certificación en GA4.
• Conocimiento de negocio en ecommerce y canales digitales. Familiaridad con KPIs clave y toma de decisiones basada en datos.

Herramientas y tecnologías deseables

• Bases de datos en la nube: AWS Redshift, Google BigQuery.
• Lenguajes de programación: Python, R.
• Metodologías ágiles: Scrum, Kanban. Uso de Jira.
• Modelado de datos: Star Schema, Dimensional Modeling.
• Certificaciones deseables: Google Analytics 4, cursos en visualización avanzada o análisis estadístico.

Soft Skills

• Comunicación efectiva con stakeholders y líderes de negocio.
• Enfoque en resultados, atención al detalle y pensamiento crítico.
• Adaptabilidad, autogestión y capacidad de autoaprendizaje.
• Trabajo en equipo orientado a la sinergia organizacional.
• Habilidad para presentar información técnica a audiencias no especializadas.

Requisitos generales

• Escolaridad: Licenciatura o ingeniería en Sistemas, Matemáticas, Estadística, Economía, Actuaría o afín.
• Idiomas: Inglés intermedio (mínimo). Deseable lectura y escritura técnica.
• Experiencia: Mínimo 4 años en un rol similar.

La vacante actual es para un puesto en el equipo de Mexico, pero estamos en un modelo de trabajo desde casa (Free Office). #LI-Remote

Quienes somos

¿Qué estarás haciendo?

Como analytics engineer, tu función abarcará:

• Recopilar requisitos, trabajo junto con partes interesadas de nivel C.
• Implementar herramientas de visualización como PowerBI o Tableau dentro de una organización.
• Desarrollar, mantener y respaldar informes operativos/en vivo, paneles de control y cuadros de mando utilizando herramientas de BI.
• Optimizar conectividad de datos/ETL y arquitectura de almacén de datos dentro de las herramientas de visualización de datos
• Contribuir activamente al nivel de experiencia y competencias del equipo de Datos y Análisis.
• Colaborar estrechamente con las otras divisiones (Medios y Activación, Creación, Consultoría, Ciencia de Datos e Infraestructura de Datos) para brindar servicios de marketing basados en datos a tu cliente.
• Ser un gran modelo a seguir en tecnología
• Demostrar la habilidad y credibilidad necesarias para asegurar el éxito de las iniciativas de nuestros clientes.
• Investigar y desarrollar nuevos enfoques técnicos para abordar problemas de manera eficiente.
• Mantenerse actualizado sobre los desarrollos dentro de la industria, compartir las mejores prácticas y contribuir activamente al conocimiento institucional de Artefact.
• Encarnar los valores de Artefact e inspirar a otros a hacer lo mismo

Qué estamos buscando

Graduado de una carrera de ingeniería/negocios (deseable) u otra carrera con afinidad, las cualidades más importantes a nuestros ojos son la curiosidad intelectual, la autonomía y el dinamismo.

Evidentemente se valorarán unos primeros conocimientos de marketing digital (dentro de una start-up, agencia, etc.) o de consultoría (Estrategia, Gestión, SI).

Tienes un buen nivel de inglés.

Por qué deberías unirte a nosotros:

Artefact es el lugar donde estar: ven y construye el futuro del campo de datos.
Progreso: Cada día trae nuevos desafíos y oportunidades para aprender.
Cultura: La empatía y la colaboración están en nuestro ADN.
Emprendimiento: Te unirás a un equipo de emprendedores motivados. No nos rendiremos hasta que hagamos una gran diferencia en esta industria.

¡Ven y únete a nosotros!

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Job Summary/Purpose As the Manager of Data Operations, you will hold a critical, high-impact role responsible for the integrity and efficiency of our marketing data infrastructure. You will manage the development and maintenance of our business intelligence tools, data pipelines, and data quality compliance processes. This is a hands-on role where you will act as the crucial intermediary between our BI and Technology teams, translating business needs into technical requirements and solutions. You will be the subject matter expert for our core data systems, driving projects from requirement gathering to completion and ensuring the highest standards of data governance. This position does not have direct reports. 

Key Responsibilities and Functions 

• Execute and continuously advance media measurement for Unilever campaigns, including the setup and reporting for campaigns, ROI analysis, attribution, and evaluation of campaign effectiveness, adhering to WPP's best practices and methodologies.  

• Develop data-driven insights and actions that translate analytics into clear business narratives and recommendations, aligning with Unilever business goals while maintaining WPP's analytical rigor. 

• Collaborate closely with internal WPP Unite teams and external partners on measurement projects, custom studies, and KPI development in support of the Unilever account. 

• Support the development, automation, and evangelization of data inputs/outputs and dashboards tailored for Unilever's needs, leveraging WPP's tooling and expertise where appropriate. 

• Stay current on trends in media measurement, analytics tools, and industry best practices, actively bringing WPP's thought leadership and innovation to Unilever. 

• Manage relationships with agencies and vendors as needed, under the guidance of WPP management and in close alignment with Unilever's objectives. 

• Partners with WPP's Data Engineering for data and dashboard support, and with WPP's Advanced Analytics for applying advanced methods to Unilever's challenges. This role does not own data pipeline or model development, but facilitates these efforts for the client. 

 Job Requirements 

Education and Experience: 

• 3–5 years in media analytics, market research, or related fields, ideally within an agency or consultancy environment. 

• Bachelor’s degree required, advanced degree a plus. 

• Proficiency with data visualization tools (Power BI, Tableau), Excel, and basic coding (SQL, Python preferred). 

• Experience with media measurement, campaign analytics, and data storytelling, with a proven ability to translate complex data into actionable client recommendations. 

• Strong analytical, problem-solving, storytelling, and communication skills, adaptable to both agency and client environments. 

• Ability to work collaboratively, manage multiple projects simultaneously, and operate effectively within WPP team structures while adhering to agency processes. 

• Proven ability to thrive in a dynamic, client-facing account environment, balancing diverse stakeholder needs with WPP's internal policies and strategic objectives. 

• Prior usage of major media platforms such as Google, Meta, TikTok, and others, with experience leveraging data from these channels for campaign reporting and optimization for large advertisers. 

• Awareness of digital marketing measurement tools (e.g., MMM, Attribution, Brand Health, Lift/Incrementality Testing, Data Clean Rooms). 

• Experience with data visualization (Power BI) and basic coding tools (SQL, Python). . 

Analitica y Datos SR

Este puesto es ideal para un perfil analítico, pragmático y orientado a la ejecución, que se sienta cómodo trabajando con múltiples partes interesadas y un gran volumen de iniciativas.

Requisitos Educativos

• Licenciatura en Administración de Empresas, Economía, Ingeniería Industrial, Finanzas, Matemáticas, Ciencias de Datos, Ciencias Actuariales o Ingeniería.

• Conocimiento de los marcos de gestión del rendimiento (OKR, KPI, métricas de entrada/salida).

• Familiarización con métodos de trabajo ágiles, iniciativas de innovación y experimentación basada en MVP.

🧠 Experiencia

• Experiencia comprobada en gestión del rendimiento, análisis empresarial, planificación estratégica o gestión de portafolios.

 • Experiencia en el diseño y operación de procesos de gobernanza de datos y monitoreo del desempeño.

 • Sólidos conocimientos en modelado de datos financieros.

 • Experiencia práctica en el desarrollo y evolución de tableros y reportes de desempeño (Excel → herramientas de BI).

 • Experiencia en el diseño de procesos escalables de desempeño y priorización.

🛠 Habilidades para Tener Éxito

• Gran capacidad en diseño, documentación y estandarización de procesos.

• Habilidades avanzadas en Excel (Power Query, tablas dinámicas, fórmulas complejas).

• Experiencia en el uso de SQL para extracción, validación y depuración de datos.

• Fuertes habilidades de visualización de datos (Power BI, Tableau, Data Studio o similar).

• Capacidad para trabajar con datos imperfectos, incompletos o inconsistentes y aun así generar información útil.

• Pensamiento estructurado con la habilidad de simplificar la complejidad para audiencias ejecutivas.

• Mentalidad de auto-iniciativa con curiosidad, autonomía y responsabilidad para construir sistemas desde cero.

• Fuerte influencia lateral, resiliencia y comodidad para operar sin autoridad formal.

 • Capacidad para traducir datos en historias claras, compensaciones y acciones estratégicas.

🔑 Cómo se Ve el Éxito en Este Rol

• Un tablero de rendimiento claro y escalable utilizado por la alta dirección para priorizar iniciativas

• Un proceso disciplinado de Priorización y Rendimiento que conecta la estrategia, las inversiones y la creación de valor.

• Reducción del ruido y la ambigüedad en la presentación de informes de rendimiento, incluso con muchos interesados e iniciativas.

• Ideas de rendimiento confiables entregadas a tiempo, incluso cuando los datos no son perfectos.

Esquema hibrido 3 días a la semana en oficina 

Job Title: Senior Creative Program Manager 

Location:   This is a hybrid position, which will require the ability to be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara.

 THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Senior Creative Program Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing as the operations heartbeat of our fast-growing and high-performing Creative & Content team.

On a day-to-day basis, you will be responsible for the creative operations of our team.  Specifically, you’ll excel in: 

• End-to-End Campaign Execution: Drive the full lifecycle of creative and content projects related to brand, product, go-to-market campaigns, demand gen campaigns and events. Manage everything from initial briefing to final delivery while maintaining ownership and accountability for keeping projects on track, ensuring critical project milestones and timelines are met.
• Brand Store Management: Manage the creation and distribution of branded merchandise (clothing and swag). Collaborate with the Creative & Content team, stakeholders, and vendors to ensure beautiful, high quality merchandise.  
• Operational Infrastructure: Own and optimize the creative tech stack (Monday.com), establishing scalable intake processes, automated workflows, and documentation systems that increase transparency.
• Resource & Capacity Planning: Develop data-backed forecasting models to anticipate project demand, managing the balance between internal team bandwidth and external freelancer/agency support.
• Data-Driven Insights: Build and manage reporting dashboards to track "studio health" metrics—including team utilization, SLAs, and delivery speed—transforming raw data into actionable insights for leadership.
• Cross-Functional Leadership: Serve as the primary connective tissue between Creative & Content, Marketing, and Finance teams, ensuring projects are prioritized according to business impact and brand strategy.
• Stakeholder & Vendor Management: Navigate high-pressure decision-making with executives while managing external vendors to ensure technical requirements and design intent are met.
• Continuous Improvement: Lead retrospectives and identify operational bottlenecks to constantly iterate on team communication, tools, and processes.
• Production Oversight: Manage day-to-day operations for specialized functions, such as video studios or event creative systems, including production calendars and post-production delivery.
• Innovation & Automation: Champion the use of AI-driven tools and automation to reduce manual overhead, streamlining operations to unlock more time for the creative process.

In addition to working with a collective of high-caliber marketing professionals, this role is an opportunity to be instrumental in optimizing marketing workflows and output, directly shaping their global impact and driving demonstrable results for the organization.

WHAT WE’RE LOOKING FOR:

We are seeking a candidate who’s part strategic architect and part master executor—responsible for building the systems, workflows, and data infrastructures that allow our designers and writers to do their best work. You’ll sit at the intersection of Creative, Marketing, Product, and Finance, ensuring that every campaign is delivered with excellence, on time, and aligned with our broader business goals.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Creative Program Manager is the role for you!

THE TEAM:

Our  Clari + Salesloft Creative & Content team is comprised of seasoned and up-and-coming designers, writers, web designers, content marketers and comms professionals who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

THE SKILL SET:

• Experience: 5+ years in Creative Operations, Design Program Management, or Project Management within a high-growth in-house team or agency.
• System Mastery: Expert proficiency in project management platforms (Monday.com), specifically regarding system configuration and automation.
• Analytical Rigor: Proven ability to visualize data using tools like Tableau, Power BI, or Looker to drive strategic recommendations.
• Production Fluency: Deep understanding of the creative lifecycle across digital, video, and physical/event production (familiarity with CAD or 3D fabrication is a plus).
• Capacity Modeling: Skilled in resource forecasting and headcount planning based on project volume and historical data.
• Communication: Exceptional verbal and written skills, with a talent for translating complex creative needs into structured project plans for technical and executive stakeholders.
• Adaptability: A proactive problem-solver who thrives in fast-paced environments and can drive alignment across matrixed organizations.
• AI Integration: A forward-thinking approach to incorporating AI and automation into creative workflows to improve efficiency.

NICE TO HAVE SKILLS:

• Direct experience with Figma or Adobe Creative Cloud to better understand designer workflows.
• Professional certifications such as PMP, CSM (Scrum Master), or platform-specific certifications.
• Experience managing global creative programs across multiple time zones.
• A background in change management, particularly leading software migrations or organizational shifts.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Hybrid

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.

The Impact You’ll Make

As a Data Analyst supporting Data Labeling and Human-in-the-Loop (HITL) operations, you will play a critical role in how we understand, measure, and improve labeling performance at scale. You will partner closely with Operations, ML, and Enablement to translate complex workflows into clear metrics, insights, and decision-support tools.

This role is ideal for an analyst who enjoys working close to real operations, is comfortable with ambiguity, and wants to move beyond reporting into shaping how teams reason about quality, efficiency, and effort.

What You’ll Own & Drive

• Operational visibility: Build and maintain dashboards that track labeling throughput, SLA adherence, backlog health, reviewer performance, and QA outcomes.
• Metric definition and refinement: Help define, validate, and iterate on metrics that measure labeling quality, accuracy, efficiency, and cost, ensuring they reflect real operational behavior.
• Stakeholder partnership: Act as the analytics partner for Ops, ML, and Product, supporting questions related to model performance, labeling impact, and delivery commitments.
• Effort and complexity analysis: Analyze task complexity, labeling speed, and reviewer dynamics across workflows to inform planning and prioritization.
• Data foundations: Contribute to reliable data pipelines by integrating data from SQL sources (Redshift/Postgres), annotation tools, QA audits, and operational feedback.
• Decision support: Provide clear, actionable insights that help teams move from intuition to evidence-based decisions.

The Qualities That Set You Apart

• Strong analytical judgment: You know how to interpret metrics in context and recognize when numbers are misleading.
• Structured problem-solving: You can break down ambiguous problems and move from high-level signals to root causes.
• Builder mentality: You enjoy improving existing systems and helping formalize processes that were previously informal.
• Cross-functional communication: You can explain insights clearly to technical and non-technical partners.
• Ownership and reliability: You take responsibility for your work and follow through with rigor and transparency.

Your Background

• 5–7 years of experience as a data analyst, business analyst, or operations analyst, ideally in tech, fintech, or operations-heavy environments.
• Strong SQL skills (Redshift preferred), including joining large datasets and writing maintainable queries.
• Experience with BI tools such as Looker, Metabase, or Tableau.
• Working knowledge of Python.
• Exposure to operational metrics, QA processes, or labeling/annotation systems is a plus.
• Experience taking analytics work from question to insight to action.
• Comfortable working with incomplete data and evolving requirements.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary
Senior Analyst role is expected to support the broader analytics team in measuring and validating the effectiveness of paid media for channels including but not limited to, Linear TV, OTT, Social Activation, and Programmatic Activation, Audio, and OOH The Senior Analyst is expected to demonstrate the following skills/experience: strong grasp of  experimental design, specifically covering A/B testing for Brand Impact (brand lift studies) and performance (conversion lift studies). Hands-on skills in data management and data  visualization, quantitative data analysis, problem solving, statistical modeling, and the ability to  develop/analyze business cases. Strong ability to design, customize, and maintain platforms for contract management, business intelligence, and user access. Excellent oral and written communication skills, client focus and the ability to support and enable teamwork, self-motivated and able to operate independently with limited guidance and direction.

Requirements
• Bachelor's degree in a STEM-focused area such as Economics, Computer Science, Mathematics, Physics; a related field or equivalent professional work experience is 
required.
• 2 - 4 years of relevant work experience in analytics.
• Strong analytical abilities and quantitative skills.
• Advanced Google Sheets skills including pivot tables, VLOOKUP, building charts and graphs, etc.
• An understanding of Python and/or SQL (especially BigQuery/GCP) is helpful but not required.
• Experience with data visualization tools such as Tableau, Looker, or PowerBI is a niceto-have.
• A background in statistical modeling (e.g., linear regression) is highly preferred.
• Experience with Google Analytics, Adobe Analytics, and other web analytics tools is preferred but not mandatory.
• Knowledge of media ad servers such as Google Campaign Manager or Meta CAPI would be preferred.
• Strong understanding of media metrics (e.g., buying models, CPV, VCR, GRP) and quantitative business measures.

THE ROLE 

You'll be the person the studio turns to when they need to understand what the data is telling them and what to do about it. From weekly content performance to campaign post-mortems, audience deep-dives to competitive benchmarking, you'll deliver best-in-class social performance insight that delivers robust and actionable learnings for social teams and practices. 

This isn't a role that sits in a silo producing dashboards. You'll be embedded in the creative and strategic process, ensuring data informs briefs, shapes content decisions, and proves the value of the studio's work. We're looking for someone who combines analytical rigour with strong communication skills, someone who can spot the story in the data and tell it in a way that moves people to act. Success means insight that visibly improves the work: content that performs better, strategies that are sharper, and a client team that trusts data to guide decisions. 

WHAT YOU'LL DO 

Performance Analysis and Reporting 

• Deliver regular social insight reporting, build measurement frameworks and social benchmarking, informing social strategies and future recommendations
• Carry out analysis and audits of Dove's social channels to understand effectiveness and identify platform, content, and audience insight recommendations
• Bring together social data from different sources to build meaningful and actionable output like audience segments, content pillars, and format effectiveness that inform what experiences and content we serve
• Track and report on campaign performance across organic, paid, influencer, and UGC content, connecting activity to measurable outcomes in engagement, reach, brand sentiment, and consideration

Insight and Strategy 

• Use social listening tools to track brand reputation, audiences, and content, as well as brand reputation and crisis management, to identify emerging cultural trends, opportunities, and threats
• Translate performance data and audience insight into clear, actionable recommendations that directly inform content strategy, creative briefs, and publishing decisions
• Conduct competitive and category analysis within beauty and personal care, identifying where Dove is outperforming and where there are gaps to close
• Partner with strategists and social media managers to ensure data is embedded in the planning process, not just the review process

Measurement Innovation 

• Identify new, innovative ways to measure effective social activity, including but not limited to custom metrics, measurement approaches, and AI-driven or agentic automated reporting solutions
• Embed best practice measurement, reporting, and insight generation at the heart of all the studio's work
• Develop tailored measurement approaches for different content types, creator partnerships, and campaign formats, ensuring the studio can clearly demonstrate the value of its output

Tools, Platforms, and Partnerships 

• Act as the champion for insight tools and associated products and services across the studio
• Own and develop relationships with key suppliers within the tech stack to maximise usage and effectiveness
• Manage and optimise the studio's use of social analytics, listening, and reporting platforms, ensuring the team has access to the right data at the right time

Stakeholder Communication and Culture 

• Act as an evangelist on how to best measure and act on insight, internally as well as with client partners
• Present performance insights and strategic recommendations to the Dove brand team and senior studio stakeholders, distilling complex data into clear, compelling narratives
• Foster a culture of learning and expertise within social measurement by proactively organising learning sessions, training, and sharing industry updates. Embrace and be at the forefront of developments in social platforms, measurement, and metrics

WHAT YOU BRING 

• 5+ years of experience in social analytics, data analysis, or digital performance measurement, with a strong focus on social media for consumer brands
• Expert knowledge of social metrics across organic, paid, and influencer activations, with the ability to build an integrated view of social performance
• Expert using social management platforms such as Brandwatch, Meltwater, Talkwalker, Dash, and Sprinklr, as well as native social platform analytics
• Strong ability to build analytical solutions that aggregate and mine data from numerous sources to create richer insights
• Excellent communication and data storytelling skills, with the ability to distil complex ideas for non-technical audiences
• A strategic thinker with an innovative approach to data, pushing the boundaries of how data can be used to decode social effectiveness
• Strong critical-thinking and problem-solving skills with a keen eye for detail
• Experience working with paid social data and associated performance metrics
• Proactive ability to identify client and project needs and build tailored solutions accordingly
• Confident and proficient in presenting to senior client and internal stakeholders
• Experience in beauty, personal care, wellness, or FMCG is a strong plus
• An active interest in the evolution of social media and how these developments impact performance for brands
• Collaborative team player, open minded
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI tools (such as ChatGPT, Claude, Perplexity) to support data analysis, trend identification, report generation, and insight synthesis
• Agentic mindset: ability to break down complex analytical challenges, identify the most effective approach, and deliver systematic, actionable outputs
• Experience developing or exploring AI-driven and automated reporting solutions that improve the speed and depth of social insight
• Understanding of AI capabilities and limitations, with strong human oversight and critical evaluation of AI-generated analysis
• Ability to guide the wider team in using data and AI tools effectively and responsibly

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in an in-house agency, embedded studio, or social-specialist environment
• Proficiency with data visualisation tools (such as Looker Studio, Tableau, or Power BI)
• Experience with influencer performance measurement and creator content analytics
• Familiarity with social commerce metrics and conversion tracking
• Experience building automated dashboards or reporting workflows
• Knowledge of brand tracking, sentiment analysis, or audience research methodologies beyond social platforms
  
  
  #OLATAM #ReqID16991

#OLATAM #REQID16991

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Management & BI Senior Executive who will:

• • Manage the QA of data between media platforms and reporting outputs using tools such as Alteryx, SQL, and/or Excel.
  • Manage and identify data gaps that require manual entry, escalate to investment teams, and collect, QA, and process returned manual data. This includes initiating the data collection process, communicating any data QA issues, and working with teams to resolve those issues.
  • Monitor data feeds for gaps or failures and action where necessary to resolve failures.
  • Build and maintain automated data QA workflows using Alteryx.
  • Update Tableau dashboards based on new/additional requests.
  • Build and maintain taxonomy generators and enforcers (via Excel, Google Sheets, and Alteryx) to assist in the adherence of taxonomy across all media channels.
  • Setup and maintain automated data feeds/pipelines through API (Adverity), FTP, and/or scheduled email report.
  • Troubleshoot any data discrepancies or issues that might occur.
  • Fulfill ad hoc data pulls required for client deliverables.
  • Manage the QA of data provisioning to MMM vendors or for client data warehouses.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or a related field.
• 1 to 3 years of work experience in data management, data visualization, and data analytics, preferably in a marketing and/or media agency.

Technical Skills:

• Experience with building dashboards in Tableau is required; knowledge of visual techniques for data analysis and presentation is a plus.
• Experience with Alteryx for business logic design required.
• Experience working in Cloud environment (Azure, GCP).
• Experience working with SQL required, experience with Python a plus.
• Experience working with digital data from ad serving platforms (e.g., Google Campaign Manager, Other ad servers), campaign planning tools (e.g., Prisma, MediaOcean), website analytics software (e.g., Adobe Analytics, Google Analytics), paid search engine marketing data sources (e.g., Adwords, Marin, …) and others is strongly preferred.

Soft Skills:

• Strong speaking and written professional communication skills.
• Strong analytical, critical thinking, and problem-solving skills.
• The ability to thrive in a fast-paced and deadline-driven environment.
• Strategic Thinker & Doer.
• Curious and excited to learn.
• High sense of accountability and ownership.
• Collaborative with a partnership mindset.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

 Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About the Role

We are looking for a Senior Revenue Operations Analyst to join our Revenue Operations team, responsible for driving, scaling, and optimizing revenue performance to support strategic decision-making.

This role plays a key part in connecting revenue motions across Marketing, Sales, Customer Success, and Finance, ensuring high efficiency of processes, tools, and people.

The position requires on-site presence in Mexico City (hybrid model), with close collaboration across cross-functional teams in a fast-paced and constantly evolving environment.

Responsibilities

1. Revenue Operations (Core)

• Own and optimize core revenue processes across the funnel (Marketing → Sales → Customer Success).
• Drive visibility and consistency across key metrics such as:
• Pipeline generation and conversion
• Revenue forecasting accuracy
• MRR, ARR, churn, retention, and expansion
• Partner with sales leadership to define, track, and evolve strategic KPIs and revenue targets.
• Identify performance gaps and propose actionable recommendations to improve efficiency and growth.
• Support quarterly and annual planning cycles (targets, capacity, quotas, and coverage).

2. Data & Analytics

• Working with the Data Team to structure and maintain reliable datasets and reporting layers to support business decisions.
• Translate business needs into data requirements and analytical frameworks.
• Ensure data consistency across systems (CRM, Finance, Marketing, Product).
• Build and delivery data insights with analytics engineers of Data team to sales leadership 

3. Systems & Tools

• Act as a key stakeholder in the evolution and governance of the RevOps tech stack, including:
• CRM (e.g., HubSpot or Salesforce)
• Marketing platforms
• Financial and billing systems (e.g., SAP)
• BI tools (Looker, Power BI, Tableau)
• Ensure proper usage, adoption, and data quality across systems.
• Identify and implement automation opportunities to improve scalability and efficiency.
• Collaborate with Data Engineering on tools such as Databricks and Google Cloud when needed.

4. Collaboration & Business Partnership

• Act as a strategic partner to Sales, Marketing, Customer Success, and Finance leaders.
• Translate business challenges into structured analyses and scalable solutions.
• Facilitate alignment across teams on definitions, processes, and performance metrics.
• Support executive communication with clear, structured, and data-driven insights.
• Operate effectively in a dynamic, high-growth, and ambiguous environment.

 Requirements

• Proven experience in Revenue Operations, Business Operations, or Analytics roles.
• Expertise in SQL and data analysis.
• Solid experience working with CRM systems (preferably Salesforce).
• Experience with BI tools (Looker, Power BI, Tableau, or similar).
• Familiarity with Google ecosystem (BigQuery, Google Sheets).
• Basic knowledge of Python and data workflows is a plus.
• Strong understanding of SaaS metrics and revenue models (MRR, ARR, LTV, CAC, churn).
• Experience with forecasting, pipeline management, and performance tracking.
• Ability to connect data with business context and drive actionable insights.
• Structured thinking and strong problem-solving skills.
• Strong communication skills with both technical and business stakeholders.
• Ability to operate in fast-changing and ambiguous environments.
• High attention to detail combined with a strategic view.
• Results-oriented with focus on business impact.

Nice to Have

• Experience in high-growth SaaS environments.
• Previous exposure to quota planning, compensation, or capacity models.
• Experience working in international teams.
• Familiarity with tools like Databricks or modern data stacks.
• Advanced English is a plus.