Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 4 days per month at the client's office in Mexico City or GDL

ID: 19964

Responsibilities and Duties

•  Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
•  Providing mentorship and guidance to junior team members to ensure successful resolution of issues
•  Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
•  Automate manual processes to increase efficiency and reduce risk.
•  Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
•  Work closely with the engineering team to drive resolution of client issues.
•  participate in on-call rotations and respond to incidents as needed.
•  Continuously improve processes and systems to increase reliability and reduce risk.
•  Influence and suggest improvements on roadmap for enhancing Marquee client experience.
•  Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:
•  Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
•  Must have a basic knowledge of UI and API integration.
•  Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
•  Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills: Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them)

Basic Qualifications (Required skills)

· Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.
· 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
· Good Linux Scripting/Development skills - JAVA, Python (any).
· Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
· Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
· Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.
· Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any)
· Strong analytical and troubleshooting capabilities.
· Excellent soft skills & Communication (Verbal and Written) .
· Must be willing to work in rotational shifts.
· Ability to Multi task in high paced environment.
· Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

Preferred Qualifications (Nice to have)

· Having worked in environment supporting 10000+ servers a plus.
· Multiple Application Support Experience a plus.
· ITIL and ITSM experience a plus.
· Global clients facing Support team experience a plus.
· Able to work within a Global team, prior experience a plus .
· Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiencia como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de alto valor para nuestros clientes.

Estamos en búsqueda de Consultor de Workflow - SAP Incentive Management,

Principales responsabilidades:

• Configurar y mantener workflows de aprobación y procesamiento de incentivos en SAP Incentive Management.
  
• Diseñar procesos automatizados que aseguren la correcta ejecución de reglas de negocio y cálculos de compensación.
  
• Colaborar con equipos funcionales y técnicos para traducir requerimientos en flujos de trabajo eficientes.
  
• Integrar workflows con sistemas relacionados (ERP, CRM, HR) para garantizar continuidad operativa.
  
• Brindar soporte técnico y funcional durante todas las fases del proyecto (análisis, diseño, pruebas, implementación y post go-live).
  
• Documentar configuraciones, procesos de workflow y mejores prácticas.
  
• Proponer mejoras continuas en la automatización y optimización de procesos de incentivos.

Requerimientos:

• Experiencia comprobada como Consultor en SAP Incentive Management con enfoque en workflows.
  
• Conocimiento profundo en modelos de compensación variable y estructuras de incentivos.
  
• Experiencia en diseño y configuración de workflows de negocio en SAP.
  
• Dominio de SAP Hana y habilidades en manejo de datos relacionados con procesos automatizados.
  
• Conocimiento en lenguajes de desarrollo Java Script, SQL, Groovy.
  
• Capacidad de comunicación efectiva y liderazgo técnico con stakeholders.
  
• Deseable: experiencia en proyectos internacionales o multiculturales.
  
• Competencias: Orientación a Resultados, Trabajo en Equipo, Alto Compromiso, Comunicación Asertiva.

Ofrecemos:

• Esquema 100% Nominal
• Prestaciones de Ley
• Vales de despensa
• Beneficios adicionales
• Plan de desarrollo profesional
• Colaboración multicultural

Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

Cynthia Valadez

#LI-CV1

Position Overview 

We work diligently at Outset to ensure our Tablo™ system delivers the best possible user experience to our customers and you will contribute directly to this mission in your role. We are looking for an experienced Android Software Engineer who is passionate about software engineering and continuing to grow their skills. Ideal candidates must have excellent problem-solving skills, strong organization skills, strong written and verbal communication skills, and a high degree of attention to detail and a proven track record developing or implementing complex native Android applications.

Responsibilities/Functions 

• Collaborate with clinical experts, product managers and UX designers to understand customer requirements and develop best-in-class user experiences for healthcare professionals and home users. 
• Develop and deliver high complexity Android User Interfaces using Java, Kotlin and XML. 
• Participate in requirements definition, software architecture and detailed design, implementation, documentation, and software verification and validation. 
• Integrate Android applications with complex embedded control software over serial and Ethernet interfaces. 
• Define tasks associated with all phases of software development and provide accurate estimates of required effort and project completion dates. 

Required Qualifications

• B.S. in Computer Science/Engineering with 7 years of experience or M.S. in Computer Science/Engineering with 5 years of experience creating complex native Android applications. Strong candidates with less experience or education will be considered. 
• Experience integrating custom graphical and video assets into Android applications..
• Strong understanding of Android layout implementation, including Data Binding. 
• Strong knowledge of Android SDK, different versions of Android.
• Strong understanding of object-oriented design principles. 
• Proficient understanding of code versioning tools, such as Git
• Proficiency in Java, at least 3 years of experience working with complex Java applications. 
• Communicate clearly and effectively both orally and in writing with people having diverse backgrounds of knowledge and experience. 
• Ability to balance multiple concurrent projects and work well with minimal supervision. 
• Advanced English.

Desired Qualifications

• Demonstrated proficiency with Linux operating systems, including experience navigating and manipulating the Linux file system, leveraging command-line utilities and system directories to monitor hardware metrics, perform file system operations, and troubleshoot system performance.
• Experienced in building Android Images (AOSP), applying security patches, and performing custom system-level customizations as needed.
• Deep knowledge of unit and integration testing methodologies and implementations. 
• Experience with testing frameworks like Junit and Espresso.
• Experience in the medical device industry and FDA regulations.
• Experience with dependency injection frameworks, preferably Dagger-Hilt
• Database management, preferably utilizing Room
• Experience with MVVM + Clean architecture
• Experience interfacing with embedded software over serial and Ethernet protocols. 
• Familiarity with/experience in Kotlin. 
• Skills in Python, Groovy, Shell, C/C++.
• Skills in Gradle, Jenkins, Docker.
• Knowledge of UML. 
• Experience with Agile Scrum methodology.