What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a IT Operations & Logistics Coordinator who thrives in fast-paced, service-oriented environments while managing both technical helpdesk responsibilities and cross-functional coordination tasks. The ideal candidate brings strong Windows and IT helpdesk expertise, exceptional organizational skills, and a genuine commitment to delivering outstanding customer service to internal and external stakeholders. Candidates must be located or willing to relocate to Merida, Yucatan, Mexico.

What you’ll do:

• Serve as a point of contact for IT service desk requests across the organization, ensuring timely resolution and clear communication throughout the lifecycle of each ticket
• Provide Tier 1 and Tier 2 support for Windows desktops, laptops, and peripherals including software installation, OS troubleshooting, and hardware diagnostics
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
• Execute PowerShell scripts for routine administrative tasks such as user provisioning, license management, and system reporting
• Contribute to automation and process improvement initiatives using scripting (PowerShell, Bash, or Python a plus)
• Maintain accurate and up-to-date records of IT assets and configurations within the IT asset management system
• Document technical procedures, known issues, and resolution steps in the knowledge base to enable team self-service
• Coordinate end-to-end logistics for IT equipment including procurement, shipping, receiving, and inventory tracking across multiple locations
• Liaise with vendors, freight carriers, and customs brokers to facilitate timely and compliant delivery of hardware and technology assets
• Manage import/export documentation and ensure compliance with applicable customs and trade regulations for cross-border equipment shipments
• Track and reconcile asset inventory; conduct periodic audits and generate reports for management review
• Coordinate onboarding and offboarding logistics to ensure equipment is provisioned and recovered on schedule.
• Provide customer service and communication.

What you’ll need:

• 3+ years of experience in an IT Helpdesk or Service Desk environment with demonstrated progression in scope and responsibility.
• Excellent written and verbal communication skills in both English and Spanish.
• Exceptional customer service skills with a professional, patient, and solution-oriented communication style with demonstrated experience using ticketing systems such as ServiceNow, Jira, Zendesk.
• Experience with Mobile Device Management platforms (Rippling, Intune, Jamf, or equivalent).
• Experience with inventory management and coordinating logistics, shipping, or equipment inventory in a corporate environment.
• Knowledge of customs regulations and import/export documentation for electronics and technology hardware in Mexico (imports, Mexican NOMs, certifications).
• Solid hands-on expertise with Windows OS administration, troubleshooting, and endpoint management.
• Proven ability to manage competing priorities and maintain meticulous organizational systems.
• Ability to work independently in a nearshore/remote-adjacent model while staying closely aligned with a distributed team.

Nice to have:

• Working knowledge of Windows PowerShell for administrative scripting and automation.
• Experience with scripting languages beyond PowerShell (Python, Bash) for process automation.
• Familiarity with Jira Service Management for ticket routing, SLA management, and reporting.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or similar).
• Prior experience in a company undergoing mergers, acquisitions, or multi-entity IT consolidation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. 

We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What you’ll do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.  

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• Assist with new hire onboarding and training curriculum
• Update, and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
• Create and update technology documentation for internal IT teams and for Scale employees.

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. 

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Possess 2+ years of experience in IT HelpDesk experience 
• Possess strong working knowledge of Apple systems and software 
• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• Able to independently manage and prioritize workload and projects
• Possess outstanding interpersonal and communication skills
• Is empathetic, humble, and possess a strong focus on customer service

Role Description

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Responsibilities

• Administer SaaS platforms: user management, security, permissions, workflows, integrations.
• Proactively evaluate new SaaS features and run pilots/adoption programs.
• Measure and report on adoption and usage trends across collaboration platforms.
• Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
• Troubleshoot and resolve SaaS-related incidents, documenting best practices.
• Deliver documentation, training, and communication to drive user enablement.

Requirements

• 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
• Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
• Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
• Strong analytical skills for usage data, adoption metrics, and feature impact.
• Excellent troubleshooting, problem-solving, and cross-functional communication skills.
• Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
• Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides

Preferred Qualifications

• Certifications in Google Workspace or Slack administration.
• Experience with SaaS adoption programs and driving user engagement.
• Familiarity with AI/ML-powered SaaS features.
• Background in SaaS spend optimization and vendor management.

Role Description

As a Corporate Site Reliability Engineer (SRE) at Dropbox, you will help lead the infrastructure strategy and technical direction of one of the most innovative technology companies globally. Successful candidates will possess a growth mindset, strong accountability and be passionate about designing, building, and securing scalable infrastructure services in a dynamic environment. You will drive improvement projects in automation and observability and effectively handle incidents that arise in a prompt but measured way. In this role, you'll serve as a technical lead of programs related to monitoring, metrics, alerting and reliability throughout the IT Services organization, and contribute to the evolution of our world-class infrastructure while ensuring utmost security and scalability.

Responsibilities

• Ensure the reliability, scalability, and performance of Dropbox's infrastructure and services
• Collaborate with cross-functional teams to develop and maintain best practices for monitoring, logging, and incident response
• Build, Implement and maintain automations & infrastructure-as-code tooling, specifically Terraform, Ansible, and Github Actions as well as custom code platforms
• Utilize container orchestration platforms, such as Kubernetes, Amazon ECS and Red Hat Openshift, to manage containers at scale
• Manage and optimize monitoring and logging pipelines using tools like Datadog and Cribl LogStream
• Drive improvement projects related to service health and visibility for our stakeholders, ranging from developers to business service owners to C-level
• Develop and maintain custom tooling and automation scripts in Bash, Python and other scripting languages

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

• 5+ years of experience in site reliability engineering or a similar engineering roles with hands-on coding experience
• Strong knowledge of AWS services, including EC2, S3, RDS, R53, Lambda, and others
• Strong knowledge of Linux administration, internals, filesystems, volume management and specific distro's such as Ubuntu, RHEL, DNS, DHCP
• Experience with monitoring and logging tools, Datadog and logging pipeline tools such as Vector or Cribl LogStream
• Experience driving one or more transformational programs related to metrics and observability
• Experience with scripting in a higher level language (Python preferred)
• Experience developing automation to solve infrastructure-related tasks with tools such as Chef/Ansible/Terraform
• Experience with log analysis and building metrics, alerts and visuals from log data
• Strong proficiency in infrastructure-as-code tools, such as Terraform
• Strong Proficiency in Config Management tools specifically Ansible Automation Platform and Chef
• Experience with containerization technologies, such as Docker, and container orchestration platforms like Kubernetes or Amazon ECS
• Knowledge of LDAP, REST API's and current Auth
• Familiarity with GitHub and Git-based workflows
• Understanding of RDS databases and network security technologies, such as WAF
• Strong problem-solving skills and the ability to work well in a fast-paced, collaborative environment
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience managing large-scale multi-cloud or hybrid infrastructure.
• Strong background in Infrastructure as Code (Terraform, Ansible) and GitOps workflows.
• Familiarity with Kubernetes, Docker, and serverless platforms.
• Proven track record improving observability, reliability, and incident response.
• Understanding of compliance and security frameworks (SOC2, ISO 27001, FedRAMP).
• Experience implementing Zero Trust security and access models.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse, inclusive work culture centred on great people practices, learning opportunities, and fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Job Overview 

We are seeking an experienced Sr. Linux & Oracle Cloud Infrastructure (OCI) Administrator to support a production application hosted on OCI. The role focuses on Oracle Linux administration, OCI networking and security, Terraform-based automation, and operational support for SFTP and mail services.

Essential Duties & Responsibilities:

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting)
• Manage OCI resources: compute, VCNs, subnets, routing, load balancers
• Configure and maintain OCI security (IAM, NSGs, security lists, compartments)
• Design and troubleshoot OCI networking and connectivity issues
• Provision and manage infrastructure using Terraform (IaC)
• Support SFTP and mail services (secure access, monitoring, troubleshooting)
• Perform system monitoring, backup coordination, and DR support
• Participate in production support, incidents, and on-call rotations
• Maintain operational documentation and runbooks

Requirements & Skills:

• 7+ years professional experience administering Linux in production (preferably Oracle Linux or closely related RHEL).
• Strong Hands-on experience with OCI administration (compute, networking, IAM, security)
• Experience supporting Oracle WebLogic Server
• Working knowledge of Oracle Database environments
• IaC & Automation: Deep proficiency with Terraform (modules, workspaces, remote state, testing) and Ansible (roles, collections, idempotency, vault).
• Systems Expertise:
• Kernel, systemd, SELinux/AppArmor, LVM/filesystems (xfs/ext4/btrfs), iSCSI/NFS, SSH/hardening.
• Package and patch management (yum/dnf, repo mirrors, Ksplice), vulnerability management, and baseline hardening (CIS/STIG).
• Solid understanding of Networking Fundamentals: TCP/IP, routing, DNS, DHCP, load balancing, proxies, firewalls/security groups, PKI/certificates (TLS).
• Scripting: Proficiency in Bash
• Experience with SFTP and SMTP/mail services
• Deployment Experience: Comfortable with both modern (immutable, pipelines, containers) and older practices (in‑place upgrades, change windows, maintenance runbooks).
• Troubleshooting: Proven ability to diagnose and resolve complex incidents across OS, network, and platform layers.
• Documentation & Communication: Clear written/verbal communication; ability to author design docs, runbooks, and RFCs.

Nice to Have (Preferred)

• Certifications: Oracle Linux, OCI Architect Professional/Associate, RHCSA/RHCE (or equivalents), Terraform Associate, Ansible Automation.
• Tooling: Packer, GitHub Actions/GitLab CI/Azure DevOps/Jenkins, HashiCorp Vault, OCI Bastion/Cloud Guard, Security Zones.
• Containers & Orchestration: Docker, Kubernetes, admission controls, image signing, and runtime policies.

Preferred Qualifications

• OCI certifications
• Experience with monitoring tools and CI/CD pipelines
• High availability and disaster recovery experience

Soft Skills

• Strong troubleshooting skills
• Ability to work in production-critical environments
• Good communication and documentation skills

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Available Locations: Mexico City

What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s Enterprise Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• Minimum 3 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the Role:

Rumble Cloud is seeking a Principal Database Architect to own the architecture, technical direction, and successful delivery of our Database as a Service (DBaaS) offering within our public cloud platform. This role will take over a product already in active development and guide it through hardening, integration, launch, and global scale-out. You will be responsible for shaping the long-term technical roadmap of the service, ensuring it is secure, reliable, performant, and operable at scale for customers worldwide. You will work closely with our development team, engineering team, and early adopter customers to refine the design, drive high-quality implementation, and build the patterns and practices that future engineers will follow.

Key Responsibilities:

• Own the end-to-end architecture of the DBaaS product, including multitenancy, high availability, disaster recovery, backup/restore, observability, and security.
• Review and influence existing epics, stories, and technical designs, identifying gaps and driving improvements.
• Define and maintain architectural standards and patterns for databases across our public cloud (provisioning, configuration, lifecycle management, monitoring, security).
• Work closely with platform, networking, and security teams to integrate DBaaS into our cloud infrastructure, including identity, networking, billing, self-service, and automation.
• Collaborate with Product Management to align technical roadmap with product vision, SLAs/SLOs, and customer requirements.
• Serve as the highest-level technical escalation point for DBaaS-related issues in development, staging, and production environments.
• Support onboarding and success of early “friendly” customers: assist with deployments, performance tuning, troubleshooting, and architecture guidance.
• Define and evolve operational runbooks, incident response patterns, and SRE practices for the DBaaS platform.
• Mentor and coach other engineers and architects as we build an internal team around the service, raising the overall bar for database and data platform expertise.
• Establish and enforce security, compliance, and data protection best practices for the DBaaS offering (encryption, access control, auditing, regulatory considerations).
• Participate in capacity planning and cost optimization, ensuring the service is economically viable at scale.
• Conduct periodic architecture reviews and post-incident reviews, driving continuous improvement in reliability and customer experience.
• Support and advise internal teams on the operation, performance, and troubleshooting of existing database clusters, in addition to primary ownership of the DBaaS platform.

Required Skills & Experience:

• Expert-level experience in database engineering, data platforms, or infrastructure, with significant ownership of production database systems or services.
• Deep expertise with at least one major relational database engine (e.g., PostgreSQL, MySQL, MariaDB, or similar), including replication, backup/restore, performance tuning, and operational best practices.
• Solid understanding of cloud infrastructure concepts, including compute, networking, storage, and security in public cloud or large private cloud environments.
• Experience integrating databases or DBaaS-like offerings with cloud control planes, APIs, and automation/orchestration systems.
• Strong background in reliability engineering for data services (monitoring, alerting, SLOs, incident management, capacity planning).
• Familiarity with security and compliance requirements for database services (encryption at rest/in transit, access control, auditing, data retention, regulatory considerations).
• Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, or similar) and comfort working with CI/CD pipelines.
• Scripting or programming skills (e.g., Python, Go, Bash or similar) for automation, tooling, and integration.
• Proven track record of technical leadership: influencing designs across teams, mentoring engineers, and making clear trade-off decisions.
• Excellent communication skills, with the ability to work effectively with external vendors, internal stakeholders, and customers.

Nice to Have (Preferred Skills):

• Strong, hands-on expertise with both MySQL and PostgreSQL databases.
• Experience designing or operating multi-tenant, high-availability, and distributed database architectures in a cloud or large-scale environment.
• Experience designing or operating a DBaaS offering (e.g., Amazon RDS/Aurora, Azure Database, Cloud SQL, or similar managed services).
• Knowledge of NoSQL or specialized data stores (e.g., Redis, MongoDB, Cassandra) and when to apply them.
• Experience in Kubernetes-based data workloads, operators, or stateful services.
• Familiarity with multi-region architectures, data residency, and geo-replication patterns.
• Exposure to observability stacks (e.g., Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry) for data services.
• Relevant certifications in databases, cloud architecture, or security are a plus.

Qualifications:

• Demonstrated success owning the architecture and technical direction of a mission-critical platform or service.
• Strong customer empathy and a track record of working directly with users or customers to solve complex technical problems.
• Ability to operate at both strategic and hands-on levels, from roadmap and design reviews down to debugging complex production issues.

Annual Compensation Range: 

$185,000 -  $265,000 USD base + benefits + equity (If based in the United States)

$170,000 -  $200,000 USD base + benefits + equity (If based in Canada)

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

Rumble is seeking a Senior Infrastructure Engineer (CDN) who will be a pivotal member of the team that builds and maintains the infrastructure that is at the core of the Rumble platform. Candidates applying for this position should be very experienced and highly skilled network infrastructure engineers who are excited about the opportunity of building and supporting a fast growing, fault tolerant and high capacity platform.  A person who would be a successful candidate for this position loves challenges and problem solving, and has spent their career working on mission critical infrastructure.  This role requires someone who is motivated and can work both independently and as part of a team.

What you will do:

• Have a key role in designing and supporting Rumble’s Content Distribution Network and DNS infrastructure
• Building out fault tolerant infrastructure at a sometimes fast and relentless pace
• Improve performance and stability by optimizing routing, network performance, enhancing caching, load balancing and capacity planning
• Documenting improvements and exchanging ideas with other members of the team
• Participation in an on-call rotation, responding to and resolving incidents while communicating status to other members of the team
• Occasional travel as needed

Required Qualifications:

• 8+ years of relevant network experience
• Strong understanding of IP networking, TCP/IP, HTTP/HTTPS, and caching mechanisms to handle traffic routing and content distribution efficiently
• In depth knowledge of DNS architecture, including hierarchy, name resolution processes and record types (A, AAAA, CNAME, MX, etc.)
• Previous experience managing a robust DNS deployment
• Proficiency in programming languages such as Python, Bash or Perl for automating server configurations, deployments and maintenance
• Solid experience with linux systems and using them in a production environment
• Expert troubleshooting experience — you’re calm under pressure and can dissect and resolve the toughest infrastructure issues.
• Ability to create and maintain high quality network documentation
• Effective communicator (both verbal and written) who can clearly present information or ideas within a team
• Willingness to learn, be challenged and have fun in a dynamic and fast paced environment

Preferred Qualifications:

• Experience with DNSSEC and securing against common spoofing or poisoning attacks
• Knowledge of anycast, and DDoS mitigation strategies
• Capacity planning and experience handling large-scale queries
• Experience with BGP and open source routing daemons on linux (BIRD, FRR)
• Familiarity with openSUSE, Gentoo, Arch a plus

Desired Qualifications:

• Past experience with network monitoring tools
• Experience with network operating systems (Juniper, Arista, Cisco, etc.)
• Comfortable with using open source tools for solutions

Annual Compensation Range:

$150,000-$195,000 USD base + benefits + equity (If based in the United States)

$123,000-$142,000 CAD base + benefits + equity (If based in Canada)

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

About the Role:

Rumble Cloud is seeking a Kubernetes Engineer to support our team in rolling out and operating our next-generation Kubernetes platform. This role will focus on our new CAPI/CAPO-based Kubernetes solution, which is designed to be compatible with our existing OpenStack Magnum API and will be deployed across our public cloud. You will help run the day-to-day operations of the Kubernetes service, assist with migrations and onboarding from our current Magnum-based offering, and act as an escalation point for complex customer issues that go beyond front-line support. This is a hands-on engineering role for someone who enjoys debugging difficult problems, improving reliability, and working closely with both platform engineers and customer-facing teams.

Key Responsibilities:

• Operate and maintain Rumble Cloud’s Kubernetes platform, including our new CAPI/CAPO-based installation and its integration with the OpenStack Magnum API.
• Assist in the rollout, migration, and upgrade processes as customers transition from the existing Magnum-based solution to the new platform.
• Serve as an escalation point for customer support, troubleshooting complex Kubernetes and cluster lifecycle issues.
• Monitor the health, performance, and capacity of Kubernetes clusters and underlying infrastructure; assist in incident response and root cause analysis.
• Implement and maintain day-2 operations processes, including backup/restore, scaling, patching, and cluster upgrades.
• Collaborate with the Kubernetes Architect to implement standards, best practices, and reference patterns for cluster configuration and operations.
• Help manage and integrate container registries, identity, networking, and storage components required for the Kubernetes platform.
• Automate repetitive operational tasks using scripting and infrastructure-as-code tools.
• Contribute to and maintain runbooks, documentation, and knowledge base articles for both internal teams and customer-facing support.
• Provide feedback from operations and customer interactions to influence platform improvements and product roadmap.

Required Skills & Experience:

• Extensive experience in Linux systems engineering, cloud engineering, or platform/SRE roles, including hands-on work with Kubernetes in production environments.
• Practical experience with installing, operating, and troubleshooting Kubernetes in production environments.
• Experience working with Kubernetes on OpenStack or other cloud providers.
• Familiarity with Cluster API (CAPI) and/or Cluster API Provider OpenStack (CAPO), or strong willingness to ramp up quickly.
• Strong understanding of Linux, containers, and container runtimes (e.g., Docker, containerd).
• Experience with Kubernetes networking, storage, and ingress concepts (CNI, CSI, load balancers, ingress controllers).
• Hands-on experience with scripting and automation (e.g., Bash, Python, or Go) for operational tasks.
• Familiarity with configuration management and IaC tools such as Ansible and Terraform.
• Experience with monitoring and logging in Kubernetes environments (e.g., Prometheus, Grafana, ELK/Graylog, or similar).
• Strong troubleshooting skills, clear written documentation, and effective communication with both technical and non-technical stakeholders.

Nice to Have (Preferred Skills):

• Experience with OpenStack Magnum and its Kubernetes integrations.
• Experience operating Kubernetes on other public cloud platforms (EKS, AKS, GKE).
• Knowledge of Ceph, S3-compatible storage, and their use with Kubernetes.
• Understanding of application architectures on Kubernetes, including microservices and 12-factor applications.
• Exposure to CI/CD toolchains (e.g., Git, GitLab/Jenkins, Artifactory, etc.) for containerized workloads.
• Experience with security hardening and best practices for Kubernetes (RBAC, PodSecurity, network policies, image scanning).

Qualifications:

• Demonstrated experience operating production Kubernetes clusters and working as part of a cross-functional cloud/platform team.
• Ability to work effectively under pressure, handle escalations, and maintain a strong customer-focused mindset.
• Passion for continuous learning in Kubernetes, cloud-native tooling, and automation.

Annual Compensation Range: 

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

Rumble is seeking an experienced Infrastructure Engineer (Data Center) responsible for the operation, maintenance, and optimization of critical data center infrastructure.

As a key member of the Data Center Services Team, you will:

• Build, configure, and deploy physical and virtual servers for various applications.
• Perform ongoing maintenance, upgrades, and health checks on servers.
• Develop and run scripts for automation of administrative and configuration management tasks (Ansible, Terraform).
• Perform OS and security patching and upgrades.
• Diagnose and resolve system issues efficiently and effectively.
• Monitor infrastructure-related tickets and respond within established SLAs.
• Create and maintain clear technical documentation, processes, and procedures.
• Travel to data center locations as required to support operations.

Required Qualifications

• 3+ years of experience working with and building virtual machine–based solutions.
• 3+ years of experience building container-based solutions.
• 3+ years of hands-on Linux administration experience (RHEL, Ubuntu, Rocky), including enterprise server administration (hardware and OS).
• Ability to work independently as well as collaboratively on a high-performing team.
• Strong communication skills and proficiency in documentation.
• Ability to think creatively and propose non-traditional or innovative solutions. And has the capacity to implement in a timely manner.

Preferred Qualifications

• Familiarity with security and compliance
• Experience with Proxmox or similar open-source virtual machine environments and containers.
• Working knowledge of installation and basic administration of open-source databases.
• Networking experience (load balancing, firewalls, DNS).
• Strong awareness of security and compliance best practices.
• Python and Bash scripting experience.
• Familiarity with Disaster Recovery / Business Continuity (DR/BC) processes.

Desired Qualifications

• Linux certification, CompTIA A+, or equivalent technical experience.
• Experience with one or more programming languages.

Annual Compensation Range: 

$107,000 - $134,000 USD base + benefits + equity (If based in the United States)

$84,000 - $106,000 CAD base + benefits + equity (If based in Canada)

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

As Scale's product portfolio and customer base expand, we are seeking skilled Site Reliability Engineers to manage and maintain our physical infrastructure, including robot stations, servers, computers, and network installations. You will play a crucial role in ensuring our on-site technical facilities operate smoothly while coordinating resource usage and providing hands-on support to remote engineering teams.

These engineers will gain a deep understanding of our physical infrastructure and technical facilities, enabling them to effectively install, configure, and maintain critical systems when needed. A critical aspect of this role will be coordinating access to shared technical resources and serving as the on-site point of contact for remote engineers who need physical changes performed, transforming currently manual coordination processes into a more streamlined and efficient workflow.

You will:

•  Install, configure, and maintain robot stations and related technical equipment on-site.
• Manage and maintain server infrastructure, workstations, and computing equipment in our facilities.
• Oversee network installations, including routers and cabling infrastructure.
• Coordinate access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
• Establish and enforce safety protocols and usage guidelines for technical facilities.
• Provide hands-on support to remote engineers, performing physical changes and configurations as requested.
• Troubleshoot hardware, network, and connectivity issues, ensuring minimal disruption to operations.
• Document infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
• Proactively identify maintenance needs and capacity constraints to prevent issues before they arise.
• Drive standardization and foster collaboration across different teams to achieve efficient facility usage.

Ideally you'd have:

• 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands-on technical role.
• Proven track record of installing and maintaining server hardware and workstations.
• Experience configuring and troubleshooting network infrastructure and physical installation work.
• Experience coordinating shared resources or facilities, managing schedules and access.
• Familiarity with Linux, Windows and MacOS.
• Knowledge of Python/C++, scripting, and command line (cmd/bash) operations.
• Basic understanding of electrical systems for robot stations and equipment.
• Comfort with rapidly changing, fast-paced environments and a passion for finding solutions to complex physical infrastructure problems.
• Basic understanding of safety protocols and an eagerness to integrate them into facility operations.
• A hunger for learning new technologies, particularly in the realm of robotics and automated systems.
• Strong problem-solving, analytical, collaboration, and communication skills.

Nice to haves:

• Experience with robotics systems or automated equipment.
• Exposure to industrial charging systems or battery management systems.
• Prior experience in facility management or lab coordination.

This is a 100% remote position open only to candidates currently based in Mexico. Applicants must be legally authorized to work in Mexico and reside in the country.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Online Collaboration, Connected Culture: Based in Mexico, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

This is an exciting opportunity to join Point as we expand our engineering presence in Mexico. As one of the first engineers on the ground, you will play a pivotal role in shaping and scaling our Mexico-based platform engineering team. You’ll work alongside a highly experienced and talented Platform Engineering group responsible for our AWS cloud infrastructure, CI/CD pipelines, monitoring and reliability systems, and AI-driven developer productivity initiatives. This role offers high ownership, meaningful impact, and the chance to help build the foundation of a growing global engineering organization.

Your responsibilities

• Drive the adoption of agentic and AI-assisted software development practices across engineering teams
• Manage, and scale AWS cloud infrastructure to support reliable and secure production systems
• Build, operate, and improve CI/CD pipelines to enable fast, safe, and repeatable deployments
• Develop and maintain IaC for consistent, auditable, and scalable environments
• Improve developer productivity by containerizing, standardizing, and simplifying development tools and workflows
• Plan and execute infrastructure patching, upgrades, and lifecycle management with minimal service disruption
• Partner closely with the Security team to deploy and operate SAST, DAST, and SIEM solutions
• Lead the adoption of observability platforms and continuously improve infrastructure and application health monitoring

About you

• 5+ years of experience in Platform Engineering, DevOps, or Cloud Engineering, with a Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Strong experience with shell scripting (e.g., Bash) to automate infrastructure and development workflows
• Proficiency in at least one programming language (e.g., Python, Go, Java, or similar)
• Hands-on experience managing infrastructure using Infrastructure as Code tools such as Terraform, AWS CDK, or CloudFormation
• Experience containerizing applications using Docker and Cloud Native Buildpacks
• Solid experience with AWS services, including compute (ECS, EKS, EC2, Lambda), storage (S3), data services (RDS, Redis), and core governance and identity services (Control Tower, IAM)
• Experience with observability and monitoring platforms such as Datadog, New Relic, or similar tools
• Hands-on experience building and maintaining CI/CD workflows using GitHub Actions

NICE TO HAVE

• Experience leading developer productivity initiatives that measurably improve engineering efficiency and workflow optimization.
• Deeper experience designing and operating AWS security programs and services (e.g., GuardDuty, Inspector, Security Hub).
• Experience deploying and scaling SAST platforms such as SonarQube in multi-team or enterprise environments.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

As a DevOps Engineer (Azure) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background in both software development and IT operations, with a focus on automating and streamlining processes to achieve efficient and reliable software delivery for our customers. You will work closely with development and operations teams of our customers to build, deploy, and maintain critical systems, ensuring the reliability and scalability of the customers' infrastructure.

Responsibilities: 

Collaboration and Communication: 

• Work closely with software developers, system administrators, and other stakeholders to understand the requirements and objectives of projects. 
• Collaborate on the design, implementation, and maintenance of continuous integration and delivery pipelines. 
• Create and maintain comprehensive documentation for systems, processes, and configurations.

Automation and Tooling: 

• Design, implement, and manage automation processes for software build, deployment, and configuration. 
• Evaluate, select, and implement tools and technologies to enhance the efficiency of the development and deployment processes.

Infrastructure Management: 

• Manage and maintain Azure cloud infrastructure to ensure scalability, reliability, and security. 
• Implement infrastructure as code (IaC) using tools such as Terraform, ARM Templates, and others. 
• Establish and maintain CI/CD pipelines to automate the software delivery process, including build, test, and deployment phases. 

Monitoring and Performance: 

• Develop and implement monitoring solutions using Azure Monitor, Application Insights, and Log Analytics to ensure the health and performance of systems and applications. 
• Proactively identify and address issues related to system performance, reliability, and scalability.

Security and Compliance: 

• Implement and maintain security best practices in infrastructure and application deployment including Azure AD, Key Vault, and Network Security Groups. 
• Ensure compliance with regulatory requirements and company security policies.

Troubleshooting and Support: 

• Provide support for development and operations teams, addressing issues related to build failures, deployment problems, and system outages. 
• Participate in on-call rotation to respond to and resolve critical incidents.

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
• Experience with Azure services including App Services, Functions, AKS, Storage, SQL Database, and Monitor.
• Proven experience as a DevOps Engineer or similar role. 
• Strong proficiency in scripting languages such as Python, Bash, or Ruby. 
• Experience with configuration management tools such as Ansible, Puppet, or Chef. 
• In-depth knowledge of containerization technologies, such as Docker and Kubernetes. 
• Hands-on experience with version control systems, preferably Git. 
• Solid understanding of continuous integration and continuous deployment (CI/CD) concepts and tools. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication and collaboration abilities. 
• Certified (Current or Expired) in at least one of the following: Azure Administrator Associate, Azure Security Engineer Associate, Azure Network Engineer Associate, Azure Developer Associate, Azure Solutions Architect Expert, Azure DevOps Engineer Expert

About Particle41
Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence ( ELITE )

• E - Empowering: Enabling individuals to reach their full potential.
• L - Leadership: Taking initiative and guiding each other toward success.
• I - Innovation: Embracing creativity and new ideas to stay ahead.
• T - Teamwork: Collaborating with empathy to achieve common goals.
• E - Excellence: Striving for the highest quality in everything we do.

We seek team members who embody these values and are committed to contributing to our mission.

Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. 

We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at careers@Particle41.com

As a DevOps Engineer (GCP) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background in both software development and IT operations, with a focus on automating and streamlining processes to achieve efficient and reliable software delivery for our customers. You will work closely with development and operations teams of our customers to build, deploy, and maintain critical systems, ensuring the reliability and scalability of the customers' infrastructure.

Responsibilities: 

Collaboration and Communication: 

• Work closely with software developers, system administrators, and other stakeholders to understand the requirements and objectives of projects. 
• Collaborate on the design, implementation, and maintenance of continuous integration and delivery pipelines. 
• Create and maintain comprehensive documentation for systems, processes, and configurations.

Automation and Tooling: 

• Design, implement, and manage automation processes for software build, deployment, and configuration. 
• Evaluate, select, and implement tools and technologies to enhance the efficiency of the development and deployment processes.

Infrastructure Management: 

• Manage and maintain GCP infrastructure to ensure scalability, reliability, and security. 
• Implement infrastructure as code (IaC) using tools such as Terraform, Deployment Manager, and others. 
• Establish and maintain CI/CD pipelines to automate the software delivery process, including build, test, and deployment phases. 

Monitoring and Performance: 

• Develop and implement monitoring solutions using Cloud Monitoring and Cloud Logging to ensure the health and performance of systems and applications. 
• Proactively identify and address issues related to system performance, reliability, and scalability.
• Security and Compliance: 
• Implement and maintain security best practices in infrastructure and application deployment including IAM, Security Command Center, and VPC Service Controls. 
• Ensure compliance with regulatory requirements and company security policies.

Troubleshooting and Support: 

• Provide support for development and operations teams, addressing issues related to build failures, deployment problems, and system outages. 
• Participate in on-call rotation to respond to and resolve critical incidents.

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
• Experience with GCP services including Compute Engine, Cloud Run, GKE, Cloud Functions, Cloud Storage, Cloud SQL, and Operations Suite.
• Proven experience as a DevOps Engineer or similar role. 
• Strong proficiency in scripting languages such as Python, Bash, or Ruby. 
• Experience with configuration management tools such as Ansible, Puppet, or Chef. 
• In-depth knowledge of containerization technologies, such as Docker and Kubernetes. Hands-on experience with version control systems, preferably Git. 
• Solid understanding of continuous integration and continuous deployment (CI/CD) concepts and tools. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication and collaboration abilities. 
• Certified (Current or Expired) in at least one of the following: GCP Cloud Engineer Associate, GCP Cloud Architect Professional, GCP Cloud Developer Professional, GCP Cloud DevOps Engineer Professional, GCP Cloud Security Engineer Professional, GCP Cloud Network Engineer Professional

About Particle41
Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence ( ELITE )

• E - Empowering: Enabling individuals to reach their full potential.
• L - Leadership: Taking initiative and guiding each other toward success.
• I - Innovation: Embracing creativity and new ideas to stay ahead.
• T - Teamwork: Collaborating with empathy to achieve common goals.
• E - Excellence: Striving for the highest quality in everything we do.

We seek team members who embody these values and are committed to contributing to our mission.

Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. 

We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at careers@Particle41.com