Scale's Robotics business unit is dedicated to solving the data bottleneck in Physical AI across Robotics, Autonomous Vehicles, and Computer Vision. In this role, you'll be a key contributor building production systems for robotics data collection, model training pipelines, and evaluation infrastructure. You'll have the opportunity to own critical parts of our robotics platform, work directly with cutting-edge robotics and AV customers, and shape the future of embodied AI systems.

You Will:

• Own and architect large-scale data processing pipelines for robotics and autonomous vehicle datasets
• Build ML training and fine-tuning pipelines using Scale's robotics data
• Work across backend (Python, Node.js, C++), and frontend (React, TypeScript) stacks to build end-to-end solutions
• Develop tools and real-time systems for robotics data collection, teleoperation, model evaluation, data curation, and data annotation
• Interact directly with robotics and AV stakeholders to understand their technical needs and drive product development
• Design comprehensive monitoring and evaluation frameworks for robotics models and data quality
• Solving complex, late-stage industry challenges in concurrent and real-time robotic systems, with strict attention to timing constraints and data integrity. This often involves deep investigation, reviewing academic papers, and direct collaboration with robotics vendors
• Collaborate with ML engineers and researchers to bring robotics research into production
• Deliver features at high velocity while maintaining system reliability and performance

Ideally, You Have:

• 3+ years of high-proficiency software engineering experience, with a strong background in complex systems and the ability to independently research, analyze, and unblock hard technical problems.
• Strong programming skills in Python and TypeScript/Node.js for production systems
• Experience with React and modern frontend development for 3D interfaces
• Concurrent and real-time systems, with special attention to timing constraints
• Understanding of distributed systems, workflow orchestration, and cloud infrastructure (AWS, Temporal, Kubernetes, Docker)
• Experience with databases (MongoDB, PostgreSQL) and data processing at large scale
• Track record of working with cross-functional teams including ML engineers, researchers, and customers
• Strong communication skills and ability to operate with high autonomy

Nice to Haves:

• Experience with C++
• Experience with robotics hardware platforms (robotic arms, mobile robots, perception systems) with a focus on time synchronization
• Background in computer vision, SLAM, motion planning, or imitation learning
• Familiarity with autonomous vehicle data, lidar technologies, or 3D data processing
• Experience with ML model deployment and serving frameworks
• Knowledge of teleoperation systems (ALOHA, UMI, hand tracking) or VR interfaces
• Experience with workflow orchestration systems (Temporal, Airflow)
• Published research or open-source contributions in robotics or autonomous systems

About the role

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.

You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.

This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

What would you do at Fever?

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across our client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

About you - Must have skills:

Technical mindset

• Proven experience in technical support, production support, troubleshooting, or similar roles.
• Excellent analytical and problem-solving skills.
• Experience working in production environments with exposure to critical incidents and on-call rotations.

Databases

• Strong understanding of PostgreSQL, MySQL, or other relational databases.
• Ability to write complex SQL queries and work with stored procedures.

APIs & Systems

• Knowledge of APIs, services, and client-server architecture.
• Experience working with RESTful APIs and JSON.
• Solid understanding of Unix/Linux environments.

Monitoring & Operations

• Familiarity with ticketing tools such as Jira or Zendesk.
• Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
• Understanding of incident management, triage, escalation, and root cause analysis processes.

Communication

• Professional proficiency in English (written and verbal).
• Experience collaborating with cross-functional and international teams.

Nice to have:

• Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
• Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
• Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
• Curiosity: An active GitHub account or open-source contributions.
• Academic: BSc degree in Computer Science, IT, or a relevant field.

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and is valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
• English Lessons: Provided by Babelia, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Remote

ID: OPP00051-1

Responsibilities and Duties

• Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems; 
• Raise and discuss trade-offs of different design approaches elaborating detailed design documents; 
• Implement solution from coding to testing to production deployment support; 
• Follow agile processes and participate actively in all development phases.

Essential Skills 

• Experience with Golang (Go) programming language;  
• Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based); 
• Experience on Cloud Service Orchestration; 
• Experience with Cloud Development; 
• Experience with backend systems development; 
• Proven proficiency with object-oriented software development; 
• Proven experience on complex architectural design for cloud-based applications; 
• Design Patterns; 
• Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra. 

Highly Desirable Skills 

• Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java; 
• Knowledge on testing (Unit Test, Feature Test, Integration); 
• Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure; 
• Experience working with Kubernetes and OpenShift; 
• Exposure to and/or experience with Serverless applications; 
• An understanding of software design patterns, pipeline automation and software testing principles and methodologies; 
• Familiar with designing, coding, deploying and debugging microservices applications; 
• Strong Scripting and automation skills; 
• Passionate about solving problems in code; 
• Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools; 
• Comfortable with Linux Environment and shell scripting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

What are we looking for?

We are seeking a highly skilled and experienced Senior DevOps/Cloud Engineer/SRE with 7+ years of experience to become an integral part of our dynamic DevOps platform team. In this role, you will be instrumental in supporting cutting-edge AI SaaS and PaaS solutions.

Please note: This position may require participation in an on-call support rotation in the future.

Requirements

Technical Skills:

• Education: A Bachelor's degree in Computer Science or a related field, or equivalent education and experience equating to the US equivalent of a bachelor’s degree.
• SDLC & CI/CD: 5+ years of experience with Software Development Lifecycle (SDLC) methodologies and CI/CD technologies, including hands-on expertise with at least two different CI/CD ecosystems. Optional: We also value experience with MLOps practices and their integration into CI/CD pipelines.
• Software Engineering: 3+ years of experience as a Software Engineer, with a preference for backend development experience. Nice to have: Experience with Temporal workflows.
• Networking & Operating Systems: Strong knowledge of networking principles and robust experience with Operating System concepts, backed by 5+ years of hands-on Linux administration.
• Cloud Platforms: 5+ years of in-depth experience with AWS (highly preferred) and/or GCP. Highly desired to have certifications in AWS or GCP.
• Infrastructure as Code (IaC): 5+ years of experience with IaC tools, primarily Terraform.
• Kubernetes: 5+ years of experience managing Kubernetes clusters, including practical experience with at least one cloud-managed service (e.g., EKS, GKE, AKS).
• Database Management: Strong experience with PostgreSQL.
• Troubleshooting: Proven ability to effectively troubleshoot issues across code, cloud infrastructure, networks, and operating systems.
• AI-Specific Technologies (Preferred): Given our focus on AI solutions, experience with MLOps, Nvidia NIM and relevant Nvidia certifications would be a significant asset.

Observability: 5+ years of experience working with observability tools, and defining

Essential Non-Technical Skills:

• Requirements Elicitation: Ability to effectively gather and understand project requirements.
• Collaboration & Resilience: A highly collaborative team player with a resilient and proactive mindset.
• Organizational & Communication Skills: Self-organized with the ability to structure discussions effectively, ensuring focus and clarity.
• Documentation: Meticulous and thorough in creating clear, comprehensive documentation.
• Problem Solving: Adept at breaking down complex problems into manageable sub-tasks and defining actionable next steps.
• Language: English proficiency is mandatory.

#LI-Remote

#LI-DC1

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Responsibilities and Duties

• Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems; 
• Raise and discuss trade-offs of different design approaches elaborating detailed design documents; 
• Implement solution from coding to testing to production deployment support; 
• Follow agile processes and participate actively in all development phases.

Essential Skills 

• Experience with Golang (Go) programming language;  
• Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based); 
• Experience on Cloud Service Orchestration; 
• Experience with Cloud Development; 
• Experience with backend systems development; 
• Proven proficiency with object-oriented software development; 
• Proven experience on complex architectural design for cloud-based applications; 
• Design Patterns; 
• Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra. 
  

Highly Desirable Skills 

• Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java; 
• Knowledge on testing (Unit Test, Feature Test, Integration); 
• Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure; 
• Experience working with Kubernetes and OpenShift; 
• Exposure to and/or experience with Serverless applications; 
• An understanding of software design patterns, pipeline automation and software testing principles and methodologies; 
• Familiar with designing, coding, deploying and debugging microservices applications; 
• Strong Scripting and automation skills; 
• Passionate about solving problems in code; 
• Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools; 
• Comfortable with Linux Environment and shell scripting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Engineer Manager who will:

• Collaborate closely with a team of data engineers, developers, and UX designers to create and optimize data pipelines and workflows supporting media performance reporting.
• Manage the design, build, and maintenance phases of client reporting projects.
• Work with Business Intelligence/Data Operations to define and document comprehensive reporting and visualization requirements.
• Ensure high data quality and provide ongoing support and maintenance for existing data workspaces.
• Deploy new client teams to cloud data solutions, offering guidance and support throughout the onboarding process.
• Define clear QA guidelines and automate current QA processes to enhance efficiency.
• With the support of the Associate Director, develop innovative tools, processes, and best practices to achieve workflow efficiencies and drive value for both client teams and clients.
• Act as the subject matter expert for all questions and projects related to data quality, BI tools, and business rules, ensuring that best practices are consistently followed across all initiatives.
• Facilitate effective communication and ensure task progression through regular status meetings and working sessions; proactively identify and resolve project roadblocks and issues.
• Efficiently track and manage a high volume of tasks across multiple stakeholders and projects.
• Build positive and collaborative relationships with internal teams, effectively communicating roles, responsibilities, and expectations.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor's or advanced degree in Statistics, Economics, Business, Mathematics, Computer Science, or a related scientific field is preferred.
• Minimum of 4-6 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment.
• Experience with the full development life cycle of an application or reporting solution – from design through testing and deployment.
• Experience in a media environment (digital investment, analytics, or ad operations) is preferred; an understanding of the media landscape is beneficial.
• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.) and handling diverse datasets (paid media, owned, etc.).

Technical Skills:

• Advanced knowledge of databases and data warehouses is crucial, including SQL (most important), MySQL, PostgreSQL, Redshift, Snowflake, etc.
• Advanced knowledge of one or more programming languages is essential, with Python being highly valued.
• Strong knowledge of cloud platforms such as Microsoft Azure, GCP, or AWS (familiarity with any major cloud provider is key).
• Knowledge of data engineering platforms such as Databricks.
• Familiarity with project/product management tools like Jira, Confluence, Smartsheets, Azure DevOps/VSTS.
• Familiarity with business intelligence tools such as Tableau, PowerBI, etc.
• Experience with advertising campaign management/buying platforms (e.g., Sizmek, GCM, Flashtalking, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics) is highly beneficial.

Soft Skills:

• Demonstrates strong attention to detail.
• Excellent verbal and written communication skills.
• Exceptional organizational skills, multi-tasking capabilities, and detail-oriented approach.
• Ability to foster collaborative relationships with other cross-functional teams.
• Ability to manage and prioritize competing projects and deliverables effectively.
• Proactive in elevating and resolving project roadblocks and issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

🚀 About the Role

We’re looking for a hands-on Senior Software Engineer with deep expertise in high-scale, event-driven systems built in Java.

This role focuses on designing and operating distributed systems that process high-volume of events across batch and real-time workflows. You’ll contribute architectural ideas, optimize performance at scale, and improve system resilience — without acting as a formal Tech Lead.

Our platform runs on AWS and OpenShift (OCP), leverages PostgreSQL and document-oriented NoSQL databases, and demands strong performance discipline.

If you’ve tuned the JVM under load, optimized JSONB queries in production, and built reactive systems that don’t fall apart under concurrency — we should talk.

🎯 Key Responsibilities

• Design and implement high-performance backend services in Java
• Build and evolve reactive, event-driven architectures handling millions of events
• Contribute to both batch pipelines and real-time streaming flows
• Apply reactive programming principles (Project Reactor, Spring WebFlux, or similar)
• Design and implement resilient asynchronous patterns (retries, backpressure, circuit breakers)
• Optimize JVM performance (GC tuning, thread pools, memory usage, non-blocking I/O)
• Design flexible data models using NoSQL in document-style patterns
• Optimize PostgreSQL performance, including JSONB-heavy queries, indexing strategies (GIN, partial indexes), and query plan analysis
• Analyze locking, contention, and concurrency bottlenecks
• Implement strong observability practices (metrics, tracing, distributed logging)
• Collaborate in architecture discussions and contribute scalable design improvements

✅ What We’re Looking For

• 7+ years of backend engineering experience with strong Java expertise
• Proven experience building and operating large-scale event processing systems
• Hands-on experience with reactive programming (Project Reactor, WebFlux, RxJava, etc.)
• Deep understanding of non-blocking I/O and asynchronous execution models
• Strong experience with event-driven architectures (Kafka, SQS/SNS, RabbitMQ, etc.)
• Solid understanding of distributed systems (eventual consistency, ordering guarantees, idempotency)
• Experience tuning the JVM in production environments
• Strong PostgreSQL performance tuning skills
• Hands-on experience optimizing JSONB queries (GIN indexes, containment queries, query plan analysis)
• Experience using NoSQL with flexible/document-style data models
• Strong PostgreSQL performance tuning skills, including JSONB optimization and indexing strategies
• Experience working in AWS environments and familiarity with Kubernetes-based platforms (OpenShift/OCP)

💡 Nice to Have

• Experience with Kafka Streams or stream processing frameworks
• Experience designing hybrid batch + streaming architectures
• Experience with caching strategies (Redis)
• Familiarity with load testing and benchmarking tools
• Experience in defining and monitoring performance SLAs/SLOs

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Who You Will Be Working With

As an Lead Software Engineer at PMG, you’ll join a dynamic team that thrives on collaboration, creativity, and innovation. Our team develops Alli, a cloud-based suite of AI-powered tools that revolutionize digital marketing for some of the world’s most iconic brands. Last year, Alli powered campaigns reaching over 1 billion consumers across 80+ countries, delivering exceptional results that make a meaningful impact on our clients’ businesses.

You’ll work across one of Alli’s key pillars—Actions, Data, or Insights—collaborating with cross-functional teams to solve challenging problems and build scalable, AI-driven solutions. Your work will directly contribute to enhancing PMG’s platform, enabling brands to connect with their audiences in innovative and impactful ways.

This is a place for builders and problem-solvers who love to tackle the challenges of tomorrow. At PMG, your work won’t just live in a prototype—it will ship, making an immediate difference in the world of digital marketing.

What You’ll Be Doing

• Leading the design, development, and deployment of innovative, scalable features within the Alli suite of applications.
• Drafting and implementing architectural designs to produce reliable, complex, and highly scalable technical solutions.
• Working closely with Product Managers, Designers, and cross-functional teams to integrate AI-driven solutions that improve performance and drive business outcomes.
• Building scalable products that drive measurable results for our clients.
• Fostering a culture of collaboration and innovation by mentoring junior and mid-level engineers and promoting development best practices.
• Conducting coding, debugging, testing, and troubleshooting across the application development lifecycle.
• Conducting code reviews and providing fellow backend engineers critical feedback to ensure high-quality, maintainable code across Alli.
• Pioneering development in state-of-the-art technologies that transform the marketing technology space.

What You Will Bring

• 5+ years of backend development experience with NodeJS or Python or Go and a strong focus on building scalable, high-performance systems, or a related field, with a bachelor’s or master’s degree or equivalent experience. We are also open to Frontend specific experience.
• 3+ years working with modern backend frameworks such as ExpressJS, Django or Flask.
• Proven experience designing and integrating RESTful APIs and microservices architectures.
• Hands-on experience working across all stages of software development, including requirements, design, coding, testing, implementation, and support.
• Experience mentoring and guiding engineers to achieve technical excellence.
• Advanced skills in working with databases such as PostgreSQL, MongoDB, Redis, or MySQL, including query optimization and schema design.
• Familiarity with AI technologies like OpenAI, Bedrock, Vertex, and LangChain to explore and implement innovative backend solutions.
• Experience with version control tools like Git and CI/CD pipelines to automate testing and deployments.
• Knowledge of infrastructure-as-code tools such as Terraform or Ansible to manage infrastructure efficiently.
• Hands-on experience with containerization tools like Docker and Kubernetes for deploying and managing distributed systems.
• Strong expertise in monitoring tools such as Grafana, Prometheus, or ELK Stack for performance optimization and issue resolution.
• Strong written and verbal communication skills to collaborate effectively across cross-functional teams.
• A proactive, solution-oriented mindset with a passion for creating reliable and impactful backend systems.

Nice To Have Qualifications

• Interest or familiarity working in the Digital Marketing industry
• AWS Certifications

Technical Support Engineer 

Mexico City Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.  

Why Ebury?  

• High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.  
• Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.  
• Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.  
• Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.  
• Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential.

What you will do:  

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.  
• Verify and document issues and bugs for accurate tracking and escalation.  
• Manage incidents, including communication with stakeholders and coordination with development teams.  
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.  
• Partner with trusted vendors to resolve service events.  
• Work with software development engineers to enhance processes and conduct code reviews.  
• Work on a collaborative rotation (shifts) to cover support on different time zones.  
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.  

What we expect from you:  

• Experience providing Level 2 (L2) support in a tech-driven business environment. 
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.  
• English proficiency is required.
  Nice to have:  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.  
• Knowledge of Spanish or Portuguese is a bonus.  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML,  CSS, and JavaScript), PostgreSQL, Terraform, and Observability.  

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

#LI-RP1
#LI-HYBRID

Technical Operations Engineer 

Mexico City Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.  

Why Ebury?  

• High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.  
• Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.  
• Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.  
• Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.  
• Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential.

What you will do:  

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.  
• Verify and document issues and bugs for accurate tracking and escalation.  
• Manage incidents, including communication with stakeholders and coordination with development teams.  
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.  
• Partner with trusted vendors to resolve service events.  
• Work with software development engineers to enhance processes and conduct code reviews.  
• Work on a collaborative rotation (shifts) to cover support on different time zones.  
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.  

What we expect from you:  

• Experience providing Level 2 (L2) support in a tech-driven business environment. 
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.  
• English proficiency is required.
  Nice to have:  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.  
• Knowledge of Spanish or Portuguese is a bonus.  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML,  CSS, and JavaScript), PostgreSQL, Terraform, and Observability.  

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

#LI-RP1
#LI-HYBRID

We’re looking for an Engineering Manager to join Smartly and lead one of our teams within our 250+ person Product & Engineering organization.

In this role, you’ll lead a team building the next generation of AI-driven workflows on top of our core product. From creative manipulation and editing to intelligent automation that helps our customers produce high-performing content at scale. This is not just about shipping features, but about crafting experiences and workflows our customers will genuinely love and rely on.

As an Engineering Manager, you’ll be responsible for guiding your team to deliver meaningful, high-quality outcomes with clarity and purpose. You’ll invest deeply in your people through coaching, regular 1:1s, and thoughtful development planning, while proactively removing obstacles and creating an environment where engineers can do their best work.

This is a unique opportunity to shape a cornerstone product at the intersection of AI, creativity, and performance marketing. You get to lead a talented team solving problems that directly impact customers worldwide.

Tech Stack: NodeJS, TypeScript, React, Kubernetes, PostgreSQL, Redis, Kafka

Read more about the our developer ways of working: Engineering at Smartly

 What you’ll do:

• Build and lead an autonomous Fullstack development team. Lead by example.
• Facilitate the team at team level. Enable them.
• Care about your team members' growth and development. Go far together.
• Tackle ambitious technical problems and add your mark to our Engineering culture. Help us grow.

What we’re looking for:

• You are an experienced people leader with proven ability in building and leading high-performing teams
• You have experience throughout the full software life-cycle in an environment with multiple teams
• You have built and maintained large-scale, high-availability web applications with an active and growing user base
• You have experience in various agile development practices as well as the pragmatism to know which tradeoffs are acceptable and a sharp focus on delivery.
• Ability to deliver constructive feedback that leads to meaningful changes and growth.
• Empathy and user-focused mentality: you care deeply about the product experience, you understand users’ motivations and frustrations, and you genuinely want to help them
• You are a skilled developer. You will need to be also hands-on when coaching the team members to new technical and professional heights, which can involve code reviews, pair programming, etc
• You are able to work on-site at our Mexico city office 3 days / week

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

What to Expect from Our Recruitment Experience:

• Meet your Recruiter: Get to know each other and learn about working at Smartly.
• Meet the Hiring Manager: Gain deeper insights into the role.
• Technical Interview: Engage in an interactive discussion around Systems Design and Architecture.
• Leadership Skills: Final discussion will be focusing on your experience as a manager.