Monks is seeking a Sr. Project Manager with a knack for design, animation, and video editing at scale. This person will work closely with our clients, so client-facing experience is a must.

This mid level role requires prior experience in digital advertising, transcreation, asset creation and/or integrated production, as well as an understanding of what is needed in the first place to make first-rate projects come about.

Role

• You’ll partner with one of our biggest clients to produce digital advertising assets that require our in-house teams to deliver quality x quantity.
• You are responsible for the process and completion of multiple design & animation projects simultaneously, managing the in- and output of our Design, Illustration and Animation Monks.
• A quality watchdog, you work closely together with our Program/Project Managers and production teams across several time zones to make sure pixels are pushed to perfection.
• You make sure that the work meets the client’s strategy, brand and creative goals, as well as our own quality standards.
• You help scoping and quoting projects, working with senior Monks and department leads to propose timelines and ballparks.
• As part of Monks, you are part of an international production company, with 9,000+ Monks from all production disciplines working together to craft the best of work.

Responsibilities

• A big part of your day-to-day is briefing team members on delivery objectives and keeping everyone informed on the progress of projects, and the latest office gossip.
• You make sure deadlines are met with lethal precision, and flag the ones that aren’t attainable upfront.
• You schedule, track and prioritize assignments and make sure the right resources (we mean people of course!) are available.
• You liaise between clients and teams to make sure Media.Monks nails milestone after milestone, hustling internal resources to meet external deadlines no matter what.
• You’ll be responsible for managing a team of producers and designers in your region, leading with passion and care. 

Requirements

• You have at least 2+ years of hands-on experience doing awesome work as a Producer or Project Manager in digital advertising or creative production.
• Fluent English communication is a must.
• You have a solid understanding of the creative workflow of fast-paced design and animation projects.
• You also have sufficient technical knowledge to foresee and address possible planning/production issues, translating the complexity of such projects into lucid language that clients can understand.
• We need a true-born and fun-loving team player who can successfully work across teams, time zones and technologies.
• You can collaborate comfortably with digital artisans including creatives, illustrators, designers, 2D animators, 3D animators, concept artists.
• Setting up and managing production projects between offices is no easy task and requires superb written and verbal communication skills.
• Spreadsheets are your natural habitat, project management tools your best friend (e.g., TeamGantt, 10,000ft, Basecamp, Post-it notes).
• You break the ice, instead of breaking a sweat when in front of the client and when facing crazy cases of ambiguity.
• You have the experience and tools to solve problems in your back pocket, and you're not afraid to use them as needed.

#LI-VM1

#LI-Hybrid

About the Role

The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.

This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.

Key Responsibilities

Security Operations & Monitoring

• Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
• Patrol and assess potential behavioral escalations or concerns
• Conduct routine lobby and facility patrols to ensure safety, security, and compliance
• Perform door, camera, and access point checks

Access Control & Visitor Management

• Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)

Incident Response & Safety

• Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
• Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
• De-escalate situations involving employees, vendors, and guests as needed
• Support activation and execution of emergency response and crisis communication protocols

Employee Engagement

• Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response
• Disseminate timely situational updates and intelligence to relevant stakeholders

Asset & Inventory Management

• Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams
• Ensure emergency supplies are documented, tracked, and available to support incident response operations

Documentation, Compliance & Technology

• Maintain SOPs, post orders, incident reports, and audit records
• Ensure adherence to corporate safety, security, and compliance standards
• Maintain detailed logs, case notes, and documentation using Jira and other internal tools
• Participate in after-action reviews to improve process and operational efficiency

Events Support

• Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
• Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
• Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed

Additional Duties

• Support after-hours, weekend, and holiday response as required by business needs
• Support special projects or operational needs as assigned
• Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
• Travel up to 5% as required for training or business support

Schedule & Work Environment

• On-site role, 40 hours per week
• Schedule may vary based on operational needs
• After-hours, weekends, and holidays as required by business needs

About You

• 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
• CPR, First Aid, AED certification (current)
• Advanced First Aid training (EMT preferred) 
• Strong analytical and situational awareness skills — able to prioritize under pressure
• Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
• Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
• Calm and composed in emergencies, with strong problem-solving and judgment skills
• Willingness to work non-standard hours, including nights, weekends, and holidays
• Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
• Bachelor’s degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
• Great communication and relationship building skills

You’ll Love This Role If

• You thrive in high-tempo, real-time environments where every second matters
• You find purpose in helping protect people and operations from emerging risks
• You enjoy staying calm under pressure and making smart, quick decisions
• You value teamwork, precision, and continuous improvement

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

In this role, you'll be the voice of Nu for our customers — the person who turns a problem into a resolution, and a routine interaction into a reason to trust us. As a Customer Service Analyst on our Customer Operations team, you'll directly shape the experience of millions of people who chose Nu to manage their financial lives.

This is an entry-level role built for someone eager to grow fast and make a real difference. No two days are the same: you'll handle a wide range of customer needs across multiple channels, develop your problem-solving instincts, and collaborate with a squad that takes customer obsession seriously.

You'll also play an active role in improving how we work — spotting patterns, flagging insights, and contributing to a team that's always looking for smarter ways to serve our customers. If you're the kind of person who cares deeply about doing right by people, this is where you start.

Note: Shifts may vary by day and start time based on operational needs. You'll always receive reasonable advance notice of any changes.

You'll be responsible for

• Resolve customer inquiries and requests across multiple channels — chat, email, and phone — delivering clear, accurate, and empathetic responses that earn trust with every interaction.
• Navigate established processes and guidelines to close out issues efficiently, knowing when to escalate and how to keep the customer informed throughout.
• Spot recurring patterns in customer problems and surface actionable insights to help improve processes and the overall experience.
• Adapt your tone, approach, and communication style to meet the unique needs of each customer and situation.
• Partner with your squad and cross-functional teams to hit operational goals and maintain service-level targets.
• Show up to training with curiosity — actively building your knowledge of Nu's products, policies, and tools to serve customers better over time.

We are looking for a person who has

Required

• Experience in a customer-facing role — retail, hospitality, support, or any context where solving people's problems was the job.
• Track record of written and verbal communication that is clear, empathetic, and adapts to different audiences.
• Demonstrated ability to follow structured processes and guidelines accurately, while staying flexible when things change.
• A natural instinct for identifying the root cause of a problem and finding a simple, effective path to resolution.
• Comfort with rotating schedules and operational flexibility — you understand that customer needs don't follow a fixed clock.

Nice to have

• Experience handling customer complaints or escalations in a financial services or fintech environment.
• Familiarity with CRM tools, ticketing systems, or support platforms (e.g. Zendesk, Salesforce, Freshdesk).
• Basic data skills — able to read a report, track your own metrics, or spot a trend in a spreadsheet.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

Perfil: Desarrollador Cloud

Rol: Desarrollador

Nivel: STD – SR

Experiencia

Años de experiencia:

• 3 o más años de experiencia como Desarrollador/a Cloud (Multi‑Nube) con IA/ML y DevOps.

Escolaridad

• Licenciatura o Ingeniería en:
• Sistemas
• Computación
• Matemáticas
• Física
• Carrera afín
• (O experiencia equivalente comprobable)

Modalidad y Condiciones de Trabajo

• Modalidad de trabajo: Híbrido
• Días en oficina: 2 veces por semana
• Horario: Lunes a viernes, 9:00 a.m. a 6:00 p.m.
• Ubicación: CDMX
• Dirección de sede: Polanco / Reforma

Objetivo del Puesto

Diseñar, construir y operar aplicaciones y servicios escalables en entornos multi‑nube (AWS, GCP y/o Azure), integrando desarrollo backend, prácticas DevOps/MLOps e implementación de modelos de IA/ML en entornos productivos, asegurando calidad, seguridad, observabilidad y eficiencia operativa.

Certificaciones Recomendadas

Google Cloud Platform

• Google Professional Cloud Developer
• Google Professional Cloud Architect (deseable para perfil SR)
• Google Professional Machine Learning Engineer
• Google Associate Cloud Engineer

Amazon Web Services (AWS)

• AWS Certified Developer – Associate
• AWS Certified Solutions Architect – Associate
• AWS Certified Machine Learning – Specialty (altamente alineada a IA/ML)
• AWS DevOps Engineer – Professional (deseable para perfil SR)

Microsoft Azure

• Microsoft Certified: Azure Developer Associate (AZ‑204)
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Azure DevOps Engineer Expert

Machine Learning

• Google Professional Machine Learning Engineer
• AWS Certified Machine Learning – Specialty
• Azure Data Scientist Associate
• TensorFlow Developer Certificate
• IBM AI Engineering Professional Certificate

Idioma

• Inglés técnico (deseable)

Habilidades Blandas

• Trabajo en equipo
• Autogestión
• Perfil autodidacta
• Comunicación efectiva
• Resolución de problemas
• Adaptabilidad
• Proactividad
• Pensamiento analítico

Requisitos Técnicos

Versionador e Integrador de Código

• Git
• GitHub Actions / GitLab CI
• Cloud Build / Cloud Deploy (GCP)
• CodeBuild / CodePipeline (AWS)
• Azure DevOps Pipelines

Lenguajes de Programación

• Python
• Node.js
• TypeScript (deseable)
• SQL
• YAML (pipelines / Infraestructura como Código)

Sistemas Operativos

• Linux (principal)
• Windows
• macOS

Manejadores de Bases de Datos

• Cloud SQL
• Amazon RDS
• Azure SQL
• BigQuery
• Bases de datos relacionales y analíticas
• Almacenamiento de objetos:
• Amazon S3
• Google Cloud Storage
• Azure Blob Storage

Frameworks de Desarrollo

Backend

• Express
• Fastify (Node.js)

IA / ML

• scikit-learn
• TensorFlow / Keras
• PyTorch

NLP

• spaCy
• NLTK
• Hugging Face Transformers (deseable)

IDE

• Visual Studio Code
• IDEs compatibles con Python y Node.js

Herramientas

• Docker
• Kubernetes (GKE / EKS / AKS)
• Helm
• Terraform
• MLflow / DVC
• Postman (pruebas de APIs)
• Prometheus / Grafana
• OpenTelemetry

Plataformas Cloud

• Google Cloud Platform (principal)
• Amazon Web Services (deseable)
• Microsoft Azure (deseable)

Asistentes de IA

• No especificados explícitamente
• (Uso implícito de frameworks y plataformas de IA/ML)

Conocimiento del Negocio

Marcos o Metodologías de Trabajo

• Metodología Ágil
• Scrum

Herramientas para Seguimiento y Control de Proyectos

• Gestión de backlog (herramientas ágiles no especificadas)
• Métricas ágiles:
• Velocity
• Lead Time
• Tableros de observabilidad
• Definición y seguimiento de SLO / SLI

Esquema de Trabajo

• Asignación a proyectos
• Desarrollo y operación de productos digitales
• (No esquema de fábrica de software)

Tipo de Asignación

• Proyectos
• Operación
• Soporte productivo
• Mejora continua

Tipo de Proyecto

• Ágil

Industria

• Banca / Servicios Financieros

Tecnología

• Cloud Computing
• Inteligencia Artificial / Data

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the Role

As Senior Analyst, you are accountable for quantifying and measuring the success of our marketing and advertising executions and for delivering quantifiable insights that enable us to innovate the work we deliver at MFG. You will be partnering with Analytics and cross-discipline team members in New York, Chicago, San Francisco and Los Angeles, helping to create continuity between the various teams.

Some of the things we’d like you to do: 

• Everything with marketing data (collection, cleaning, analysis and validation)
• Communicate advertising campaign insights generated by our analysis and share communication best practices internally
• Seek knowledge of other practices in order to understand how to tailor insights and recommendations towards actionability
• Support the wider Analytics team in implementing our measurement tools
• Transform data into visually appealing presentations
• Proactively identify and resolve program & project issues, escalating appropriately
• Stay up to date on our product offerings and how it affects analytics
• Occasional vendor and client communication may be required

A bit about yourself:

• Bachelor's Degree from a top-tier college, 3.0 GPA or equivalent. Degree within Analytics, Technology, Marketing, Advertising or equivalent experience
• At least C1 English language proficiency or equivalent
• 2+ years of experience working in a marketing analytics-based role
• Proficiency in Excel, PowerPoint (Google Workspace a must)
• Exposure to measurement of both Brand and Direct Response marketing campaigns
• Strong project management skills
• Strong verbal and written communication
• Strong attention to detail and ability to manage multiple tasks
• Highly organized and efficient under pressure
• Natural affinity for numbers/data and a passion for playing with data in order to solve problems
• Experience with generative AI tools (Gemini, ChatGPT) a plus
• Experience with programming languages such as R, SQL, and Python a plus

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the Role

As Senior Analyst, you are accountable for quantifying and measuring the success of our marketing and advertising executions and for delivering quantifiable insights that enable us to innovate the work we deliver at MFG. You will be partnering with Analytics and cross-discipline team members in New York, Chicago, San Francisco and Los Angeles, helping to create continuity between the various teams.

Some of the things we’d like you to do: 

• Everything with marketing data (collection, cleaning, analysis and validation)
• Communicate advertising campaign insights generated by our analysis and share communication best practices internally
• Seek knowledge of other practices in order to understand how to tailor insights and recommendations towards actionability
• Support the wider Analytics team in implementing our measurement tools
• Transform data into visually appealing presentations
• Proactively identify and resolve program & project issues, escalating appropriately
• Stay up to date on our product offerings and how it affects analytics
• Occasional vendor and client communication may be required

A bit about yourself:

• Bachelor's Degree from a top-tier college, 3.0 GPA or equivalent. Degree within Analytics, Technology, Marketing, Advertising or equivalent experience
• At least C1 English language proficiency or equivalent
• 2+ years of experience working in a marketing analytics-based role
• Proficiency in Excel, PowerPoint (Google Workspace a bonus)
• Exposure to measurement of both Brand and Direct Response marketing campaigns
• Strong project management skills
• Strong verbal and written communication
• Strong attention to detail and ability to manage multiple tasks
• Highly organized and efficient under pressure
• Natural affinity for numbers/data and a passion for playing with data in order to solve problems
• Experience with generative AI tools (Gemini, ChatGPT) a plus
• Experience with programming languages such as R, SQL, and Python a plus

At Blip, we are looking for a Conversational AI Designer who combines creativity, strategic thinking, and deep technical knowledge of LLMs to build next-generation AI experiences. You won’t just design flows; you will shape how AI interacts, thinks, and solves problems, ensuring every interaction is intelligent, safe, and aligned with business objectives.

This role involves close collaboration with UX, Developers, Product Managers, and data scientists to define, prompt, and optimize AI-driven agents that deliver human-like value at scale.

Main Responsibilities:

• AI Product Architecture: Define and structure AI-driven products using human-centered methodologies, moving beyond rigid trees to intent-based and generative systems.
• Prompt Engineering & Persona Design: Craft and refine system prompts, defining the AI’s personality, tone, and guardrails to ensure consistent and safe brand representation.
• Strategic AI Vision: Propose and justify design decisions based on LLM performance, data insights, and business ROI, identifying where generative AI adds real value vs. traditional logic.
• Agile AI Development: Collaborate with technical teams to define MVPs, manage context windows, and prioritize features based on model capabilities and limitations.
• Data-Driven Optimization: Drive continuous improvement through the analysis of conversation logs, RAG (Retrieval-Augmented Generation) accuracy, and AI performance metrics.
• Cross-functional Leadership: Bridge the gap between complex AI technicalities and user needs, ensuring seamless integration of AI features into the user journey.

Requirements

• Background: Bachelor’s degree in Computational Linguistics, Cognitive Science, Design, or related fields.
• Expertise: Proven experience in Conversational AI (LLMs, NLP, NLU), specifically building autonomous agents or advanced chatbots.
• AI Tooling: Strong understanding of how LLMs work (tokens, temperature, RAG) and experience with AI orchestration platforms.
• Design Skills: Proficiency in Figma for prototyping and flow mapping, with an ability to document non-linear AI behaviors. (Plus)
• Languages: Advanced English proficiency (crucial for high-quality prompt engineering).
• Methodology: Mastery of Agile/Scrum, "test-and-learn" mindset typical of AI development and Design Thinking
• Soft Skills: High level of empathy to predict user friction and critical thinking to mitigate AI hallucinations.

Preferred Qualifications

• Experience with Prompt Engineering frameworks and fine-tuning workflows.
• Knowledge of Python or basic technical understanding of API integrations.
• Previous experience in high-growth SaaS or AI-native startups.