The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism. 

Your Benefits

• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

The Responsibilities

Resident Relations & Community Experience

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies.

Leasing & Occupancy

• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews.
• Review and countersign housing agreements under the approval and direction of the General Manager, ensuring compliance with company policies and contractual standards.

Operational Support

• Support the General Manager in managing Entrata dashboards and performance metrics.
• Partner with accounting and operations on delinquency, financial aid, and related processes.
• Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media

• Collaborate on local marketing campaigns and leasing promotions.
• Lead or co-manage social media efforts to promote events, resident engagement, and leasing updates.

Season or Situation-Specific Focus Areas

• Assist with seasonal or emergency-specific responsibilities, such as vacant position coverage, legal correspondence, Fair Housing matters, crisis management, and capital project planning or support.
• Display flexibility, sound judgment, and cross-department collaboration in evolving situations.

What We Require

• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms

• Entrata (Property Management System)
• Microsoft Office
• Social Media Platforms

Operational Details

• Job location is at the assigned community.

• Full-time, on-site position.
• Will be called upon to provide additional support to other communities within the portfolio beyond your home property, based on operational needs.
• Evening or weekend availability may be required, especially during move-in/move-out periods, peak leasing seasons, emergencies, and inclement weather needs.

POSITION SUMMARY

Greenpeace lawyers help change the world for the better by ensuring that Greenpeace organizations are internally strong and well-defended, as well as through proactive litigation and other strategic legal initiatives.

The Assistant General Counsel is charged with supporting the General Counsel and Legal Team in identifying and advising on organizational legal risks and opportunities. This includes working to protect the organization by, among other things, ensuring regulatory compliance, identifying and helping to mitigate risks and legally vetting publications, contracts and other documents.

The Assistant General Counsel may also work with outside counsel to assist in managing litigation to defend activists. Additionally, this role provides legal guidance and training to staff on a wide range of issues with emphasis on non-profit corporate, tax, employment, labor, contract, campaign finance, intellectual property and environmental matters. The Assistant General Counsel may also collaborate with attorneys in the global Greenpeace network to optimize movement lawyering principles, mitigate and reduce cross-organizational liability issues, especially related to global campaign activities.

This Assistant General Counsel is a full-time, hybrid, exempt, benefits-eligible position, preferably based in Washington, D.C. Candidates in other GPUS-authorized locations (DC, MD, VA, NY, NJ, CT) will be considered. This role reports to the General Counsel.

ROLE RESPONSIBILITIES

Legal Guidance:

• Provide legal guidance and advice to various stakeholders, including leadership and staff, on a variety of in-house legal issues, such as nonprofit corporate, tax, employment, labor, campaign finance, publication review, contracts and intellectual property, as directed by the General Counsel and/or Deputy General Counsel
• Provide legal guidance on array of issues that may arise for one or more Greenpeace Inc. campaigns, which may include development and application of international treaties, domestic laws, legal threats, and opportunities to advance campaigns through legal strategies, as directed by the General Counsel and/or Deputy General Counsel,
• Work with colleagues in other Greenpeace national and regional organizations to integrate compliance considerations on relevant issues of U.S. law ,as appropriate

Legal Compliance:

• Assist in ensuring organizational compliance with federal, state and local laws, including non-profit corporate and tax, lobbying, political activities, contracts and entity separation for 501(c)4 and 501(c)3 entities –liaising with internal staff to support compliance processes
• Support fundraising work to ensure timely charitable fundraising registrations and compliance with fundraising regulations 
• Support one or more systems relating to registration and protection of organizational solicitation activities, intellectual property rights, grants management, contract management, and legal review of organizational outputs

Risk Assessment and Mitigation:

• Conduct risk assessments on organizational and campaign activities, and implement mitigation measures 
• Provide training to staff in at least one area to support and increase legal compliance
• Advise activists and organizations on legal risks and constitutional rights 
• Supervise outreach activities related to cases and campaigns

Communication and Collaboration:

• Collaborate in team problem-solving, litigation strategy, and project management 
• Build rapport and collaborate with attorneys around the global Greenpeace network, communicating the GPUS legal perspective and ascertaining and reporting back on the international perspective, to optimize movement lawyering principles and to anticipate, mitigate and reduce cross NRO liability issues, especially related to global campaign activities 
• Collaborate with the Legal Team and the Communications Department to develop communication strategies around cases and campaigns 
• Liaise and collaborate with outside counsel on various legal matters requiring subject area expertise

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Other duties and responsibilities may be assigned by the manager, as organizational or team priorities arise and/or shift.

ROLE REQUIREMENTS

Knowledge and Experience:

• Minimum 3 years of legal experience 
• U.S. J.D. or non-U.S. law degree with U.S. L.L.M. degree
• Admission to practice in a U.S. state and qualification to be admitted to the bar of the District of Columbia
• Experience with one or more of the following areas: nonprofit law; political law such as lobbying, PAC and Foreign Agents Registration Act compliance; contracts, employment, tax and labor law; First Amendment law; civil and/or criminal defense of activists
• Experience with environmental, human rights, and international law, preferred
• Experience working in-house or in management at a progressive non-profit, preferred
• Knowledge of U.S. political landscape, culture, social movements and socio-economic environment, preferred

Skills, Attributes and Competencies:

• Strong communication skills, including excellent written and spoken English skills, and legal writing
• Strong Project and task management skills
• Bilingual or multilingual abilities are a plus
• Adept at translating complex legal concepts into understandable and actionable insights for non-lawyer internal and external stakeholders
• Creative problem-solving skills, including the capacity to analyze complex issues and identify solutions
• Sound judgement to make informed decisions, negotiate, and implement conflict resolution
• Commitment to the mission of Greenpeace (including nonviolence) and to Inclusion, Diversity, Equity and Justice principles

Other:

• Ability and willingness to travel domestically and internationally, as needed (estimated as 1-2 times per quarter)
• Ability and willingness to work outside of normal business hours, across time zones and/or on weekends, as needed
• Ability and willingness to work in-person 1-5 days per quarter for team meetings and required in-person activities

COMPENSATION

Greenpeace offers a competitive benefits package including medical, dental and vision coverage with low contributions from staff. We have options for pre-tax flexible spending accounts for medical and dependent care costs. Greenpeace employees enjoy generous 401K matching and time-off for vacation, sick, personal, and parental leave. After five years, staff are eligible for a paid sabbatical. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan. 

This role is a graded at a level 3, and a starting salary within the range of $78,668 - $100,014 is anticipated to be provided to the successful candidate having met the minimum requirements for this position consistent with reflecting our commitment to maintaining competitive and fair compensation practices.

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

Job Overview

The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Rockville, MD. This metro-accessible property is part of Comstock’s growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will also be responsible for training and developing staff while ensuring best-in-class customer service and alignment with Comstock’s brand standards and culture.

Key Responsibilities

• Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities outlined in the Company org chart and Employee Handbook.
• Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in.
• Partner closely with Comstock’s Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards.
• Oversee daily leasing activity, pricing strategies, concession management, and market analysis.
• Promptly address and resolve resident concerns in a professional, solutions-oriented manner consistent with guidelines established by the Comstock Executive Team.
• Assist in preparing the property’s annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals.
• Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries.
• Oversee maintenance operations to ensure the property’s curb appeal reflects luxury standards, while ensuring all manufacturer-recommended and company-required routine maintenance is completed on schedule.
• Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists.
• Manage vendor relationships, including signage vendors, to ensure lease-up marketing and wayfinding needs are met.
• Ensure the property complies with Company policies, procedures, and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 4+ years of progressive experience in property management, with at least 2 years managing a lease-up at a Class A or luxury residential high-rise.
• 2+ years of supervisory experience with proven ability to lead, motivate, and develop a team.
• Strong financial acumen, including experience with budgets, financial statements, and variance reporting.
• Expertise in federal fair housing and applicable state/local laws.
• Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools
• Demonstrated experience in conflict resolution, customer service, and relationship management.
• Highly credible, trustworthy, and operates with integrity.
• A proactive, positive leader who holds themselves and their team accountable for excellence.
• Strong organizational, multitasking, and communication skills with attention to detail in a fast-paced, high-demand environment.

MGMT Qualifications

• Outstanding mentoring, coaching, people and time management, and leadership skills
• Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
• Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition
• Must be able to clearly and effectively communicate expectations to the team and make sure there is understanding by all
• Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to demonstrate flexibility in dealing with complex problems or organizational change
• Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions
• Ability to effectively present information and respond to questions from senior and executive level management

Strong budgeting & financial skills

Benefits

Compensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration

The Assistant Property Manager supports the Property Manager(s) and others in managing all aspects of a single property or portfolio of commercial, industrial, or retail properties including marketing, operations, and financial activities.

Essential Duties and Responsibilities:

• Ensure services are provided consistent with policies, procedures, regulations, and contractual obligations and standards.
• Review and recommend approvals for accurate payment of vendor invoices following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Assist Property Manager(s) in preparing and delivering timely, accurate, and complete monthly reports and budget packages according to client requirements.
• Assist in collecting data and/or drafting tenant rent and Common Area Maintenance (CAM) reconciliations or Escalation (OpX) recovery charges.
• Assist, and coordinate with, lease administration and accounting on all lease administration activities including lease set up, lease changes, reporting, etc. using various company or client systems.
• Assist in coordinating tenant move-ins and move-outs, and "walks-through" spaces with Property Manager(s), tenants, and tenant improvement department; maintain vacant spaces in "tour ready" condition.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate contract documents, purchase orders, and other documents related to procuring goods and services at the property; assist in coordinating vendor deliveries and property services.
• Assist with bidding activities.
• Review tenant billings for accuracy and approval; review aging reports and collections efforts.
• Assist in performing regular property inspections; recommend alterations, maintenance, and reconditioning; work with contractors/vendors.
• Assist with developing plans, and preparing for, emergency response using company or client formats; ensure resources, supplies, and backups are in place to effectively recover from adverse events; assist in organizing drills and other training.
• Contribute through thoughtful and proactive execution of clearly defined duties, methods, and tasks; contribute to team performance through suggestions to improve systems, processes, and procedures.
• Assist with client communications; prepare and deliver timely, accurate, and complete reports.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree (BA/BS) preferred with 1-2 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred
• Intermediate skills with Microsoft Office Suite required
• Ability to effectively communicate verbally and in writing with teammates, leadership team, vendors, tenants, and client employees in a straightforward, professional manner, keeping the appropriate customer(s) informed/updated as needed
• Knowledge of financial terms and principles; ability to calculate figures such as percentages, discounts, markups, and/or commissions
• Ability to comprehend, analyze, and interpret documents and solve problems involving several options in situations
• Intermediate level of analytical and quantitative skills required
• Strong organizational skills with an inquisitive and entrepreneurial mindset
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Must possess the desire to lead and receive instruction on development of leadership skill set
• Ability to build consensus in work groups, listen actively, and create mutually beneficial resolutions
• Ability to travel daily to assigned properties as necessary
• Ability to work after hours, weekends, holidays, and during emergency situations as necessary to meet the needs of the client
• Ability to read and write English in order to understand manuals and procedures, and to write reports

Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#ZIP

 The Senior Property Manager, leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements.

Essential Duties and Responsibilities:

• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure that services are provided in compliance with policies, procedures, and regulations as well as contractual obligations and standards; coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
• Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
• Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Direct and control preparation and delivery of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets/expenses; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
• Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value.
• Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.
• Craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
• Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for, and coordinate, vendors.
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
• Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience or a combination of education and experience; commercial office, retail, and/or industrial property management experience required
• Real Estate License required where mandatory by local regulation, and CPM (Certified Property Manager) or RPA (Real Property Administrator) professional designation or candidacy preferred
• Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred
• Working knowledge of leases, contracts, financial instruments, tax laws, and construction required
• Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives
• Strong interpersonal and analytical skills; ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations; and effectively handle problems
• Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare and make recommendations on financial/business analysis including cost/benefit propositions, ROI analysis, and other complex reports required
• Strong organizational skills that deliver timely results and influence the productivity of the team; inquisitive and entrepreneurial mindset
• Ability to comprehend, analyze, and interpret complex documents and skill to solve problems involving several options; advanced analytical and quantitative skills required
• Leadership experience and skills to empower team to achieve a broad range of client and company objectives
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Ability to travel daily to assigned properties as necessary
• Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client
• Ability to read and write English in order to understand manuals and procedures, and to write reports

Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#ZIP

Job Summary:

The General Manager leads the team responsible for all operational and financial activities of a large/iconic/complex asset or collection of assets, typically with PM or SPM direct reports.

Essential Duties and Responsibilities:

• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure services are provided in compliance with policies, procedures, regulations, and contractual obligations and standards; coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
• Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Direct and control preparation and delivery of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets/expenses; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
• Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions and other encumbrances that drive decision making and asset value.
• Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
• Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for, and coordinate, vendors.
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
• Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
• Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree (BA/BS) preferred with 5 - 8 years of relevant experience or a combination of education and experience; commercial office, retail, and/or industrial property management experience required
• Real Estate License required where mandatory by local regulation, and CPM (Certified Property Manager) or RPA (Real Property Administrator) professional designation or candidacy preferred
• Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred
• Working knowledge of leases, contracts, financial instruments, tax laws, and construction required
• Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives
• Strong interpersonal skills; ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations; and effectively handle problems
• Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare and make recommendations on financial/business analysis including cost/benefit propositions, ROI analysis, and other complex reports required
• Strong organizational skills that deliver timely results and influence the productivity of the team; inquisitive and entrepreneurial mindset
• Ability to comprehend, analyze, and interpret complex documents and skill to solve problems involving several options; advanced analytical and quantitative skills required
• Leadership experience and skills to empower team to achieve a broad range of client and company objectives
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Ability to travel daily to assigned properties as necessary
• Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client
• Ability to read and write English in order to understand manuals and procedures, and to write reports

Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#ZIP

The Assistant Property Manager supports the Property Manager(s) and others in managing all aspects of a single property or portfolio of commercial, industrial, or retail properties including marketing, operations, and financial activities.

Essential Duties and Responsibilities:

• Ensure services are provided consistent with policies, procedures, regulations, and contractual obligations and standards.
• Review and recommend approvals for accurate payment of vendor invoices following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Assist Property Manager(s) in preparing and delivering timely, accurate, and complete monthly reports and budget packages according to client requirements.
• Assist in collecting data and/or drafting tenant rent and Common Area Maintenance (CAM) reconciliations or Escalation (OpX) recovery charges.
• Assist, and coordinate with, lease administration and accounting on all lease administration activities including lease set up, lease changes, reporting, etc. using various company or client systems.
• Assist in coordinating tenant move-ins and move-outs, and "walks-through" spaces with Property Manager(s), tenants, and tenant improvement department; maintain vacant spaces in "tour ready" condition.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate contract documents, purchase orders, and other documents related to procuring goods and services at the property; assist in coordinating vendor deliveries and property services.
• Assist with bidding activities.
• Review tenant billings for accuracy and approval; review aging reports and collections efforts.
• Assist in performing regular property inspections; recommend alterations, maintenance, and reconditioning; work with contractors/vendors.
• Assist with developing plans, and preparing for, emergency response using company or client formats; ensure resources, supplies, and backups are in place to effectively recover from adverse events; assist in organizing drills and other training.
• Contribute through thoughtful and proactive execution of clearly defined duties, methods, and tasks; contribute to team performance through suggestions to improve systems, processes, and procedures.
• Assist with client communications; prepare and deliver timely, accurate, and complete reports.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree (BA/BS) preferred with 1-2 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred
• Intermediate skills with Microsoft Office Suite required
• Ability to effectively communicate verbally and in writing with teammates, leadership team, vendors, tenants, and client employees in a straightforward, professional manner, keeping the appropriate customer(s) informed/updated as needed
• Knowledge of financial terms and principles; ability to calculate figures such as percentages, discounts, markups, and/or commissions
• Ability to comprehend, analyze, and interpret documents and solve problems involving several options in situations
• Intermediate level of analytical and quantitative skills required
• Strong organizational skills with an inquisitive and entrepreneurial mindset
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Must possess the desire to lead and receive instruction on development of leadership skill set
• Ability to build consensus in work groups, listen actively, and create mutually beneficial resolutions
• Ability to travel daily to assigned properties as necessary
• Ability to work after hours, weekends, holidays, and during emergency situations as necessary to meet the needs of the client
• Ability to read and write English in order to understand manuals and procedures, and to write reports

Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.