Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc

Your Role:
Managing a team of three, the Senior Director of Solutions Architecture is a key leadership role at Tenable, responsible for driving the technical vision, strategy, and execution of Tenable’s global technology ecosystem. This leader oversees the complete lifecycle of complex platform integrations with strategic partners like AWS, Cisco and ServiceNow, ensuring technical excellence and market readiness. The role requires deep technical knowledge across Tenable's product suite and a proven ability to lead intricate, cross-functional projects with a focus on both strategic product-market fit and hands-on technical execution. 

Your Opportunity: 

• Partner Engagement: Serve as the primary technical and strategic leader for highly visible partners.
• Integration Design: Lead the technical design, development, and delivery of platform integrations across core Tenable products with Partners. Focus on bi-directional data flow, including ingesting third-party asset/network metadata into Tenable. Expertise in leveraging and debugging APIs and understanding best practices for Integrations.
• Strategic Planning: Document end-to-end integration paths, value propositions, and GTM (Go-To-Market) plans, gaining buy-in from Tenable Leadership.
• Patch Management: Own architecture, support and lead product management for Tenable Patch Management.
• Technical Troubleshooting: Provide hands-on guidance to partners on advanced integration topics.
• Compliance & Membership: Manage the technical requirements for key industry memberships, ensuring Tenable meets integration criteria with integration partner requirements.
• Cross-Functional Coordination: Lead and coordinate technical discussions and project resources from multiple internal teams, including Customer Success (CS), Professional Services (PS), Product Management, and Sales (Account Team).
• Process & Escalation: Define and enforce clear, compliant escalation processes, acting as the exclusive point of contact for external technical vendors to prevent unauthorized direct communication with Tenable customers or other internal teams.
• Documentation & Contracts: Provide final technical review and guidance on critical legal and contractual documents for technical projects, such as SOWs and vendor contracts. 

What You'll Need:

• Experience: 10+ years of progressive experience in Solutions Architecture, or Technical Alliances within the Cybersecurity or Enterprise IT industry.
• Deep Technical Acumen: Expert-level understanding of vulnerability management, cloud security concepts (CSPM), and IT asset data/network metadata.
• API & Integration Expertise: Proven hands-on experience working with and guiding external developers on RESTful and GraphQL APIs.
• Product Knowledge (Preferred): Familiarity with Tenable product APIs and the technical architecture of key alliance platforms (e.g., ServiceNow, Infoblox, Adaptiva).
• Soft Skills: Demonstrated ability to lead technical strategy, drive complex projects with minimal supervision, and communicate effectively across a diverse set of technical, business, and executive stakeholders.
• Leadership: Experience leading or guiding a team of Principal Technical Product Managers or Solutions Architects. 

#LI-MS1

Forward Networks is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry’s first network digital twin — a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.

Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.

Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.

Forward Networks is looking for a Customer Success Engineer.

• Do want to create a category and help build a special company?
• Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
• We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. 

What you’ll do:

As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base.

Responsibilities:

• Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forward Networks Platform
• Walking directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel to customer locations (<10%)

Requirements:

• B.S. Computer Science or equivalent educational experience
• TS/SCI with a CI Clearance Required
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment 

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $260,000/yr to $290,000/yr. The offered compensation may also include stock.