ABOUT ALU

At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding

ABOUT THE ROLE

A Campus Operations Lead holds a pivotal role in managing the comprehensive operational activities of the campus environment. The primary responsibility is to ensure the efficient functioning of various aspects of campus operations, including facilities management, security protocols, and relevant administrative support services. The role serve as a central point of contact for addressing operational issues, resolving conflicts, and implementing solutions to improve overall campus functionality. In addition, the Campus Operations Lead acts as an expert in all facilities related issue to provide the best possible experience for all ALU stakeholders.

RESPONSIBILITIES

Facilities Management 

• Ensuring a high service quality among ALU’s service providers on the campus including managing and sourcing vendors and revising current contracts.
• Preserving the value of ALU’s assets including frequent monitoring of cleanliness, maintenance and proper use of equipment.
• Ensuring the security of students on campus by working with the appointed service providers on risk assessment, security patrol management, security protocols, and managing security data including student movement.
• Acting as the point person for all ALU’s departments, and having overall responsibility for ensuring all operations teams are prepared to support the success of on- campus events including in the case of any operational emergency.
• Overseeing Health and Safety on site through monitoring, risk simulations, and tracking regulatory and policy requirements in conjunction with Health and Safety expert.
• Ensuring regulatory and legal compliance of campus infrastructure such as fire safety
• Working with external consultants where necessary to improve operational effectiveness and efficiency
• Engaging with municipalities, district councils, property association, or relevant authorities, concerning campus needs requiring approval outside of ALU.
• Acting as the intermediary and liaison between service providers and students in the case of challenges encountered, or complaints lodged against either party.
• Coordinating required checks and inspections of the buildings to ensure that all specialized maintenance and cleaning interventions are addressed in a timely manner.
• Manage external stakeholders including landlord, external service providers and local authorities to ensure that any ALU projects are approved and carried out as per requirements
• Recruit, train and supervise all interns and staff under the Operations department to enable them to carry out their duties properly
• Design and manage any project required by ALU as per ALU’s requirements.
• Ensure that all activities and events undertaken at ALU are carried out with the support of the Operations department with proper risk management.
• Manage and Ensure Cross-departmental participation where appropriate of all Operations activities.

Systems Building and Tracking

• Oversee the creation and documentation of systems and processes, policies, protocols, and SOPs for ALU and with service providers to standardize our operational delivery, promote accountability and facilitate knowledge transfer across ALU campuses.
• Running crisis simulations to proactively identify and develop new SOPs, training opportunities and procurement recommendations.
• Running routine emergency procedures eg fire drills, to prepare community in case of emergency.
• Formulate strategic and operational objectives for the operations department and ensure it is implemented, monitored and reviewed as and when required.
• Monitor performance of the Operations Department and ensure proper reporting and provide the Campus Director with an overall view.
• Analyse and optimise resources to reach Operations KPIs.
• Manage all Operations department dashboards tracking Operations KPIs.

Procurement

• Managing the campus operations budget including additional procurement, and the associated budgetary approval, by coordinating with ALU Finance.
• Plan the Operations Department yearly budget forecast, Operational and CAPEX, and ensure that monthly spendings are within the allocated budget.

Performance Management

• Tracking, managing and reporting performance using data-driven methods for all campus operations; Overseeing selection, training, and succession of external operations partners and students assisting in campus operations roles.
• Manage contracts of service providers for both ALU including drafting and reviewing of KPIs and SLAs periodically.
• Such other duties in respect of the Company as may be reasonably assigned by your team manager.
• Identify and implement ways to constantly improve the quality of customer service of the Operations department.
• Ensure level of service provided by the Operations department is at its optimal for ALU.
• Manage ALU service providers onboarding from the Request for Proposal phase up to implementation.

Line Management

• Line manage all Operations Staff members to ensure performance objectives are properly set and reviewed throughout the year.
• Lead Operations team annual planning process and ensure it is consistent with organisational strategy at ALU.
• Assist all Operations staff to ensure they have the right tools to achieve Operations goals set.

Requirements

•  Masters in Operations and Logistics, or Facilities Management or Building Services or Engineering or equivalent
• Experience: 5 - 7 Years Experience in Facilities management is a must.  Preferably in the higher education sector

Location: Mauritius

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

Given that the team at the School of Wildlife Conservation (SOWC) is small,   each team member has a clearly designated role, but we do expect all team members to multitask and mutually support other members of the team as needed (and within reason) across the functions of the School.  The team is led by an Executive Director and is focused on the following key areas:

• Delivery of educational support and the “conservation ecosystem” (guest speakers, conservation “boot camps”, centres of conservation excellence, internships) to the Undergraduate School of ALU in support of all students who choose a planetary health pathway, currently led by Dr Victor Muposhi as the Head of Academics
• Delivery of the conservation specialisation to the ALU MBA program - electives, capstone projects, guest speakers also currently led by Dr Victor Muposhi with support from Richard Vigne (Executive Director of the SOWC)
• Development and delivery of professional development courses to the African conservation sector including “generic” courses and bespoke courses (for various organisations including South Africa National Parks, the African Natural Capital Alliance and African Parks).  Led by the Head of Professional Development and Consultancy
• Research and thought leadership into the Wildlife Economy of Africa, culminating in regular iterations of the Wildlife Economy Investment Index for Africa and advocacy work, supplemented by the Conservation Debate series and the Lessons Learned series led by Dr Sue Snyman.  This section also secures and delivers consultancies in the African wildlife sector.
• Coordination of all SOWC operations inclusive of management of the internship program, all logistics for students attending conservation boot camps and centres of conservation excellence, financial oversight, partnership and network oversight and management, all social media, PR and marketing efforts inclusive of the SOWC website.  Led by the Operations and Fundraising Manager, Tiavina Ramandavola
• Development, management and delivery of the annual Business of Conservation Conference (BCC) - this is a team effort that runs throughout the year and includes other ALU team members.

ABOUT THE ROLE

Reporting to the Executive Director, the Manager, Professional Development Courses and Consultancy will lead the development and execution of SOWC’s professional development and consultancy portfolio. The role will focus on winning, managing, and delivering contracts for professional development training and consultancy projects, as well as developing, marketing, and scaling open and bespoke courses for conservation professionals and organisations across Africa. Working closely with adjunct faculty, partner institutions, and internal and external stakeholders, the Manager will ensure that all offerings meet client needs, uphold ALU’s brand standards, and contribute to the School’s financial sustainability. As with all SOWC roles, this position will require flexibility, collaboration, and a proactive “startup” mindset.

ROLE RESPONSIBILITIES

Business Development and Client Engagement

• Identify, pursue, and secure new professional development and consultancy opportunities with conservation organisations, government agencies, NGOs, and private sector partners across Africa.
• Build and maintain strong client relationships, ensuring long-term partnerships and repeat engagements.
• Prepare high-quality proposals, expressions of interest, budgets, and contracts for consultancy and training assignments.
• Represent SOWC in external meetings, conferences, and networks to expand visibility and business opportunities.

Professional Development Courses

• Design, market, and manage a portfolio of short courses and leadership programs for conservation professionals, including open-enrolment and bespoke offerings.
• Coordinate course logistics, marketing, participant recruitment, and delivery, ensuring a seamless learning experience.
• Work with adjunct faculty, subject-matter experts and the ALU Learning Experience Design and Implementation (LEDI) teams to develop course content and facilitate delivery.
• Develop and implement marketing strategies and partnerships to expand enrollment and reach new audiences across Africa.
• Monitor and report on course impact and feedback, ensuring continuous improvement and relevance to the sector’s evolving needs.

Consultancy Services

• Manage end-to-end delivery of consultancy assignments, including project planning, coordination of experts, reporting, and client communication.
• Ensure timely and high-quality outputs that meet contractual obligations and strengthen SOWC’s reputation for excellence.
• Maintain accurate financial and administrative tracking and reporting for each consultancy project in coordination with the Operations and Finance teams.

Operational and Financial Management

• Working with the Fundraising and Operations department, oversee project budgets, invoicing, and reporting, ensuring compliance with ALU’s financial policies and donor requirements.
• Contribute to the development of annual workplans, revenue targets, and financial forecasts for the professional development and consultancy portfolio.
• Maintain centralised systems for proposal tracking, client communication, contracts, and project documentation.

Partnerships and Collaboration

• Work closely with the Fundraising and Operations Manager to align fundraising, communications, and partnership strategies with the professional development agenda.
• Collaborate with the ALU Marketing and Communications and the ALU Business Development team to produce marketing materials, alumni stories, and success narratives that strengthen brand visibility
• Contribute to SOWC-wide initiatives such as the Business of Conservation Conference (BCC) and other external stakeholder engagements.

REQUIRED EXPERIENCE

• A Bachelor’s degree in Business, Conservation, Environmental Management, Education, or related field (Master’s degree an advantage).
• 5+ years of experience in professional education, training, business development, consultancy management, or project management — ideally within conservation, sustainability, or related sectors.
• Demonstrated success in securing and managing contracts or partnerships with large institutions, government bodies, or international NGOs.
• Proven ability to manage complex projects with multiple stakeholders and deliver on time and within budget.

Required Competencies

• Strong business development and client relationship management skills.
• Excellent project management, coordination, and organisational abilities.
• Strong communication, proposal writing, and presentation skills.
• Financial acumen and experience in budgeting and contract management.
• Familiarity with digital learning tools, CRM systems, and workplace platforms such as G-Suite, Slack, Salesforce, or equivalents.
• Entrepreneurial mindset: proactive, adaptable, results-driven, and comfortable with ambiguity.
• A strong interest in conservation, sustainable development, and leadership in Africa.
• Excellent interpersonal and intercultural communication skills.
• Ability to work collaboratively within a small, distributed, and agile team.