About the role

The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.

The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.

The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours. 

Travel Requirements: Up to 10% travel required.

About the team

We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.

What will you be doing?

• ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
• Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
• Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
• Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub,  GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments. 
• Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
• Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
• Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
• Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
• Learning and training, to enhance knowledge of Security Orchestration and Automation.

What are we looking for?

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
• 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
• Experience defining and leading several cyber security programs for large scale organizations
• Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies 
• Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management 
• Experience leading other engineers and analysts while collaborating with the external team members
• Able to balance the demands of delivering high quality and demanding timescales.
• Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)

What will make you stand out?

• Expert-level knowledge of AWS, Azure, and/or GCP security
• Expertise in vulnerability and risk management across public cloud and enterprise environments
• Expertise in leading advanced threats detection and prevention programs in a cross-functional environment 
• Expertise in developing security patterns with architectural recommendations
• Advanced experience in software development practices, automation with basic knowledge of AI

The Tech

• AWS, GCP, SaaS, and Enterprise
• Artificial Intelligence Solutions (Gemini, Claude, internal)
• CNAPP, DSPM, and Cloud Security Solutions
• Application Security Technologies (DAST, SAST, SCA, ASM)
• Email Security Technologies
• SIEM Solutions and Detection Technologies
• Google Workspace
• Vulnerability Management Solutions
• Application Security
• Python, PowerShell, Bash

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10782
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10781
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

Our Engineering team ensures Code and Theory delivers scalable, high-performance, web applications that delight users. We always strive to balance the demanding nature of working on cutting-edge technologies with the real-world demands of high-performance web applications. Working in collaboration with our multi-disciplinary engineering, design, and quality assurance teams, you will build software that solves real-world problems for incredible clients.

Our Back-end Engineers partner with our cross-functional teams to identify and implement innovative technologies that ensure server-side applications are robust, secure, efficient, and drive business growth.

As a Lead Back-End Engineer, you will combine hands-on execution with technical leadership and system-level thinking, partnering closely with cross-functional teams.

WHAT YOU'LL DO

• Design and implement scalable, high-performance backend services and APIs, with an emphasis on reliability, security, and long-term maintainability
• Build and maintain backend services using appropriate technology stacks, with an emphasis on clean architecture and API-driven design
• Design, build, and maintain REST and GraphQL APIs to support headless, decoupled frontends and system integrations
• Optimize database schemas, queries, and caching strategies for performance, scalability, and high-traffic content sites.
• Apply backend security best practices including authentication, authorization, data protection, and vulnerability mitigation
• Support DevOps workflows including CI/CD pipelines, deployments, monitoring, and performance tuning in cloud environments
• Collaborate closely with cross-functional teams to ensure clean contracts between systems
• Lead and participate in code reviews, architectural discussions, and technical decision-making
• Actively uphold and strengthen Agile delivery practices, including sprint planning, estimation, and retrospectives
• Troubleshoot and resolve complex backend and integration issues
• Mentor junior engineers and provide technical guidance across backend-related work
• Contribute to technical documentation, playbooks, and standards to support maintainability and team scalability

WHAT YOU'LL NEED

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 7+ years of backend engineering experience across production systems
• Strong fundamentals in backend engineering concepts: APIs, data modeling, performance, security, and system design
• Experience working with modern CMS platforms (preferably in headless or decoupled setups)
• Experience with headless integration, including decoupled architecture and RESTful APIs
• Experience with Google APIs (Calendar) and Google SSO
• Experience integrating transactional email services (e.g., Mandrill or similar email delivery platforms)
• Knowledge and experience working with AWS (EC2, RDS, ElastiCache, S3, Route53, ELB).
• Understanding of web security best practices and ability to implement security measures for websites
• Familiarity with modern front-end technologies (JavaScript, TypeScript, HTML, CSS)
• Knowledge of version control systems (Git)
• Able to work with Docker and Docker compose
• Good understanding of hosting environments, server administration, and optimization techniques
• Excellent problem-solving skills and ability to debug complex issues
• Experience with Agile software development methodologies and project management tools
• Strong communication and collaboration skills, able to work with cross-functional teams
• Experience in JIRA or at least other ticket tracking tools

NICE TO HAVE

• Exposure to system modernization or migration projects (legacy to modern stacks)
• Experience with frontend frameworks (React, Next.js, Vue) to improve backend–frontend collaboration
• Familiarity with infrastructure-as-code, observability, and production monitoring tools
• Exposure to additional backend languages or paradigms (e.g., Go, Python, event-driven systems)
• Exposure to AI-related integrations or services (e.g., AI APIs, automation, or data-driven features)
• Familiarity with legacy frontend libraries and tooling (e.g., jQuery and related plugins, Bootstrap, Handlebars, Moment.js)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

About the role

The Sales Development Representative performs a high-volume of cold-call engagements, actively uses their discovery and listening skills to identify potential customers, generate net new opportunities which are passed to their region’s sales team and ensure the accuracy of SFDC data.

What will you be doing?

• Prospect, qualify and develop leads into sales-ready opportunities
  • Establish and build rapport with prospects via telephone, email, and social media channels
    • Calling Prospects/Answering Prospect Calls
  • Successfully manage and overcome sales objections
    • Emailing Prospects/Responding to Prospect Emails
  • Transform all received leads into qualified sales opportunities
  • Research target contacts and accounts
    • Target company/contact research
  • Document all activities in Salesforce and Salesloft to ensure efficient lead management
  • Capture accurate and complete prospect information.
  • Salesforce Activity Notes, Lead Stage change and Opportunity builds
• Meet or exceed monthly and quarterly new opportunity generation metrics
• Meet or exceed daily call and email metrics.

What are we looking for?

What are we looking for?

• Minimum of one (1) year experience as a Sales Development (SDR) or Business Development Representative (BDR).
• Experience with heavy outbound sales calls.
• Excellent telephone and personal demeanor
• Must have strong written and oral communication skills
• Ability to qualify account and contacts for right fit and uncover prospects potential need for our solutions
• Ability to overcome objections
• Goal oriented and self-starter

What will make you stand out?

• Bachelor’s degree in Business or related field of study a plus

The Tech

• Google Apps (Docs, Sheets, Slide, Mail, etc.)
• Working knowledge of CRMs (Salesforce preferred)

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

• Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
• Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
• Own the full software lifecycle — from design and development through testing, deployment, and production support
• Build data migration pipelines and CSV transformation solutions for enterprise onboarding
• Develop two-way payroll integrations with complex business logic and error handling
• Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
• Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
• Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams

• Review code and provide technical guidance to junior and mid-level engineers on the PS team
• Establish and document engineering best practices, integration patterns, and internal tooling standards
• Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
• Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap

• Lead technical discovery sessions with enterprise clients to define integration scope and requirements
• Translate complex business and compliance requirements into clear technical specifications
• Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences

• Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
• Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery

• Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
• AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
• Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
• Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
• DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
• Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
• Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
• Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer

• 5+ years of software engineering experience, with meaningful full-stack or backend depth
• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• Strong proficiency in Python and TypeScript or JavaScript
• Experience designing and consuming REST APIs at scale
• Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
• Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
• Familiarity with version control and collaborative development workflows (GitHub)
• Experience with workflow automation platforms (Workato, Zapier, or similar)
• Must be willing to work during US business hours

• Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
• Exposure to HRIS, payroll, or POS system integrations
• Experience building and maintaining shared internal developer tooling or libraries
• Familiarity with MCP (Model Context Protocol) or agentic AI frameworks

The Role: Building the Engine for AI Transformation

Smartly’s Operations culture is evolving. We are building an intelligent, automated ecosystem that powers our entire global organization. As a Senior Solutions Engineer, you will be the primary technical partner for our AI Transformation team. While they identify strategic AI opportunities, you are responsible for the execution—building the connectors, agents, and interfaces that allow our internal teams to leverage AI in their daily work.

You will serve as a bridge between technical solutions and operational excellence. Your core responsibility involves identifying areas of inefficiency and disjointed processes ("silos") and resolving them by developing intelligent workflows, scalable internal tools, and effective code to ensure smooth, integrated operations. We are looking for a "builder" who thrives on independence and is obsessed with the "How can we do this better?" mindset.

As a Senior Solutions Engineer at Smartly, you will...

• Partner with AI Transformation team: Collaborate with the AI Transformation team to productize AI and automation prototypes, ensuring that new tools and agentic capabilities are successfully integrated into internal business processes.
• Orchestrate Internal Automations: Build and maintain a wide variety of internal tools and workflows for most teams across the company; these solutions range from traditional API-based automations to complex AI agentic workflows.
• Modernize Internal Systems: Develop and scale the internal tools and processes that enable teams to move faster, utilizing a blend of AI-driven agents and standard programmatic automations to solve operational needs.
• Own the Backend: Maintain and expand our internal microservices architecture, primarily running on TypeScript and NodeJS.
• Cloud Infrastructure Management: Independently manage and optimize our cloud infrastructure (we primarily use Google Cloud Platform), ensuring our internal tools and AI services are performant, secure, and scalable.
• Build Service Integrations: Act as the master of APIs, integrating disparate internal and external services (Salesforce, Slack, Big Query, data warehouse etc.) to create seamless data flows for both users and AI agents.

We’re definitely looking for you if you have...

• Innovative & Experimental Mindset: You are naturally curious and enjoy experimenting with new technologies. Our work involves frequent exploration of emerging tech stacks and AI libraries, so you should be comfortable navigating ambiguity and testing new tools.
• A Builder’s Background: A versatile technical background with exposure in Software Engineering, Data Engineering, or Artificial Intelligence—with a strong track record of building diverse technical solutions, internal automations, and scalable data pipelines.
• TypeScript/NodeJS Mastery: Strong proficiency in TypeScript and NodeJS (Koa/Express experience is a major plus).
• AI Implementation Experience: Proven experience building and maintaining AI agentic workflows or MCPs. You know how to leverage LLM APIs (Vertex AI/OpenAI) to build practical, task-oriented agents.
• Prompt Engineering: You have a deep understanding of prompt engineering techniques to produce high-quality, structured, and reliable outputs from LLMs. You can design, test, and iterate on prompts for complex agentic tasks.
• API Expertise: High familiarity with REST APIs and complex service-to-service integrations.
• Self-Driven Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision.
• Collaborative Mindset: The ability to translate needs from most internal teams into technical requirements that solve real-world problems for non-technical stakeholders.

Bonus Points for:

• Automation Platforms: Experience with workflow automation tools like Zapier, n8n, or similar platforms used to build and orchestrate agentic workflows.
• React Skills: Ability to build or tweak frontend admin dashboards to make your automations accessible to internal users.
• AdTech Background: Familiarity with Meta GraphAPI, TikTok Ads, or Google Ads APIs.

(Automation Engineer)

Five9 is seeking an additional member to the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their technical and communication skills. Exploring new design patterns, pushing the boundaries of product and straddling the line between tactical and strategic are all in a typical day’s work.

You possess technical prowess to design and deliver on challenging customer requirements. You will build to customer approved design specifications efficiently using Five9’s software while always being mindful of where platform capabilities end and customization is required. You are knowledgeable of how to use AI in the contact center and ideally are familiar with Five9 Virtual Contact Center. 

Key Responsibilities:

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
• Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms for each customer's unique requirements, often with integrations to customer-provides APIs
• Provide customers with configuration advice and problem resolution on Five9 product.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Key Requirements:

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
• Has good verbal and written communication skills (English)
• Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS)

Key Skills:

• Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly.
• Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent English verbal and written skills.
• Ability to learn new skills quickly and digest new product features without assistance.
• An expert at developing positive and productive relationships with people.
• Passion for continuous improvement both technically and professionally.
• Knowledge of and experience implementing Intelligent Virtual Agents (IVAs) for both voice and digital channels and Natural Language Processing engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms.
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them.
• Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Preferred Skills:

• Familiarity or technical certification in CCaaS, CRM, ACD, IVR and call center practices. Includes technical certifications in any related industry such as Google Cloud Platform, Amazon Web Services or Salesforce.
• Experience working on enterprise deployments involving multiple vendors.
• A strong combination of technical call center expertise, client development, and configuration experience.
• Creativity in solution architecture and design.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Kambi Philippines functions as a key operational and service hub, providing support to the Kambi Group. Our office in Manila is home to teams specializing in IT Development, IT Operations, Business Support and Back-Office Operations, contributing to Kambi’s industry-leading products and services.

About the Role

We’re looking for a Tools Developer to enhance operations by building internal tools, automations, and integrations that improve reliability, observability, and operational efficiency. You’ll work closely with teams to streamline workflows, reduce manual effort, and support mission‑critical systems.

What You’ll Do (Job Scope)

• Build internal tools and automation to support different teams in improving system reliability and response efficiency.
• Provide technical support for tools, dashboards, and systems used across local and remote offices.
• Diagnose issues, coordinate fixes, and support operators to ensure a smooth user experience.
• Create and maintain monitoring dashboards, metrics, alerts, and health checks.
• Troubleshoot applications and servers, perform root cause analysis, and handle escalations.
• Integrate third‑party systems (Jira, Confluence, Slack) to reduce manual work and improve workflows.
• Automate infrastructure tasks using Puppet, scripts, and cloud services.
• Maintain documentation, runbooks, and process improvements.

Required Technical Skill Set

• Languages: Ruby, Python, JavaScript, Bash
• Frameworks: Ruby on Rails (MVC), Bootstrap
• Frontend: HTML5, CSS3
• API & Data: REST APIs, JSON, Integrations (Jira, Confluence, Slack)

Systems & Infrastructure (DevOps)

• AWS: Lambda, IAM, Cognito, SES
• Servers & OS: Ubuntu/Debian Linux, Nginx, Apache
• Automation: Puppet Development, Ubuntu KVM
• Databases: MySQL, PostgreSQL (Relational Querying & Schema Design)

Observability & Monitoring

• Grafana dashboards and visualizations
• Zabbix for system/network monitoring

Development Workflow & Productivity

• Git, GitHub
• Visual Studio Code, GitHub Copilot

Qualifications (Non‑Technical)

• Experience providing local or remote IT support.
• Bachelor’s Degree in IT or related fields.
• Intermediate Linux background.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently under pressure.
• Team‑oriented and eager to learn new technologies.

You’ll Like Working Here If You…

• Thrive in a relaxed but high‑paced work environment.
• Enjoy technically complex systems.
• Value autonomy and don’t require micromanagement.
• Speak your mind and offer solutions.
• Take pride in quality work.
• Appreciate self‑organizing, self‑managing teams.
• Believe that business value defines great development.
• Value common sense and clean, practical engineering.

What’s In It for You

• Opportunity to work in a successful, fast‑growing company.
• A fun, flexible, and collaborative culture.
• Direct influence on tools, practices, and workflows.
• Work with smart, humble engineers.
• Leadership that understands and truly supports Agile.
• Exposure to an international work environment.

Work Setup & Schedule

• Shifting schedule may be required (including nights, weekends, and holidays) depending on operational needs.
• Longer hours may be needed during major incidents or critical deployments.

#wearekambi

Job Title: Lead Quality Engineer – Automation 

About InfoTrust

InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification and recognition as the #1 place to work in Ohio. 

About the Role

InfoTrust is seeking a Lead Quality Engineer – Automation to build and scale our quality engineering function from the ground up. As our first QA/QE hire in India, you will define automation strategy, establish best practices, and implement scalable testing frameworks that ensure the reliability, performance, and integrity of our SaaS solutions.

This is a high-impact, highly autonomous role. You won’t just execute tests—you will shape how quality is built into our engineering culture.

If you thrive in ownership, enjoy solving complex technical challenges, and want to build something foundational, this role is for you.

What You’ll Do

Build & Lead Automation Strategy

• Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing.
• Establish QA best practices, standards, and processes across teams.
• Drive automation-first quality strategy and continuously improve test coverage and reliability.

Engineering & Technical Execution

• Develop automated test suites using tools such as Selenium, PyTest, Cypress, Playwright, or similar.
• Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps).
• Perform API testing using tools such as Postman, REST Assured, or equivalent frameworks.
• Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting.
• Partner with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP).

Collaboration & Quality Advocacy

• Collaborate closely with Product, Engineering, and DevOps to embed quality throughout the SDLC.
• Advocate for testability, observability, and continuous improvement.
• Identify risks early and drive proactive solutions.

You could be a great fit if:

• You have 3+ years of experience in test automation for web, API, or cloud-based systems. 
• You have proficiency in one or more programming languages, such as Python, Java, or JavaScript. 
• You have experience with cloud platforms (AWS, Azure, or GCP). 
• You have a strong understanding of databases (PostgreSQL, MySQL, MongoDB, or similar) and the ability to write SQL. 
• You have hands-on experience with CI/CD tools and version control (Git). 
• You have a solid understanding of software testing principles, QA methodologies, and SDLC. 
• You possess strong analytical and problem-solving skills. 
• You have excellent communication and teamwork abilities. 
• You have strong attention to detail with a passion for continuous improvement. 

Bonus:

• You have a Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience with containerization and orchestration (Docker, Kubernetes). 
• Familiarity with infrastructure as code and test environments in the cloud. 
• Exposure to performance testing tools (e.g., JMeter, Locust). 
• Knowledge of observability and monitoring tools (e.g., Datadog, Prometheus). 

You shouldn’t apply if:

• You prefer structured environments with predefined test plans rather than building strategy and frameworks independently.

• You are primarily focused on manual testing.

• You are uncomfortable working in a growing organization where processes are still evolving.

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday.  Our Core Values include:

• Earn Trust: Deliver on what you promise. 
• Be Respectful: Don't be an a**hole.
• Promote Diversity: Seek understanding and be inclusive. 
• Take Ownership: There is no "they.” Take initiative.
• Grow Every Day: Learn and apply. 
• Contribute With Passion: Desire to do good. Give to grow. 

At InfoTrust, we believe our success is someone else’s miracle. Giving back to the communities in which our team members live and work is a key part of who we are;  we made this “official” with the formation of the InfoTrust Foundation, a registered 501(c)(3) nonprofit organization. Learn more here. 

Diversity is one of our six core values at InfoTrust. InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We aim to hire strong, diverse teams built from different backgrounds, experiences, and identities. We are building an inclusive, supportive place for you to do the best work of your career. Job descriptions are not perfect, and we know you may not check every box. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. Don’t let that be you—apply if you are interested!