Prompt Engineer Jobs in Manila.
All active Prompt Engineer roles based in Manila.
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
• Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
• Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
• Define, implement, and improve automated quality gates, release controls, and deployment standards
• Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
• Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
• Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
• Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
• Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
• Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
• Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization
Required Qualifications
• 4+ years of experience working with Git-based source control systems, preferably GitHub
• 3+ years of experience writing Python, Shell, or similar scripting languages
• 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
• 3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
• 2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
• Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
• Experience building, deploying, and supporting Docker containers and Docker-based microservices
• Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
• Experience working with Windows Server environments, including IIS and .NET deployment patterns
• Strong understanding of cloud infrastructure and automation frameworks
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting enterprise-scale engineering or R&D organizations.
• Experience with cloud infrastructure, automation, and platform reliability practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring, observability, and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience mentoring engineers or leading technical initiatives across teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Excellent troubleshooting, problem-solving, and debugging skills.
• Ability to design and build environments, systems, and solutions from the ground up.
• Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
• Quick learner with the ability to adapt to evolving technologies and priorities.
• Service-oriented approach with a strong focus on enabling engineering teams.
• Strong collaboration skills and team-first attitude.
• Ability to manage multiple priorities and deliver high-quality work on schedule.
• Strong judgment and decision-making in high-pressure or time-sensitive situations.
• Willingness to share knowledge and support the development of junior team members.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
• Contribute ideas and feedback to the team's AI adoption strategy.
• Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
• Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Professional Services Senior Software Engineer
Share this job
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
- Permanently Remote
- Pay wired directly to your bank account
- $50 Monthly Stipend
- Annual Bonus
- Flexible PTO
- Enjoy company time off during some of the major US Holidays
- Career fast track for performers and internal mobility
- Learn from a team of Stanford, MIT, Google and Harvard alumni
We are looking for a Senior Software Engineer in Professional Services (PS) to join our growing team. In this role, you will own the design, development, and delivery of complex technical integrations between our platform and enterprise client systems. You'll operate at the intersection of deep software engineering and customer partnership — leading integration architecture decisions, mentoring junior engineers, and driving technical standards across the PS organization.
The majority of your time is spent writing code, architecting scalable solutions, and solving genuinely hard technical problems. You'll bring an AI-native mindset to everything you build — leveraging LLMs, automation, and modern AI tooling to deliver faster, smarter outcomes for clients and the team. You'll work directly with enterprise clients and internal stakeholders to translate complex business requirements into production-grade software, with direct, visible impact on customer retention and satisfaction.
Day in the Life
Integration & Internal Engineering (50%)
- Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
- Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
- Own the full software lifecycle — from design and development through testing, deployment, and production support
- Build data migration pipelines and CSV transformation solutions for enterprise onboarding
- Develop two-way payroll integrations with complex business logic and error handling
- Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
- Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
- Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams
- Review code and provide technical guidance to junior and mid-level engineers on the PS team
- Establish and document engineering best practices, integration patterns, and internal tooling standards
- Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
- Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap
- Lead technical discovery sessions with enterprise clients to define integration scope and requirements
- Translate complex business and compliance requirements into clear technical specifications
- Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences
- Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
- Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery
Who You Are
- Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
- AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
- Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
- Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
- DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
- Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
- Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
- Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer
- 5+ years of software engineering experience, with meaningful full-stack or backend depth
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
- Strong proficiency in Python and TypeScript or JavaScript
- Experience designing and consuming REST APIs at scale
- Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
- Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
- Familiarity with version control and collaborative development workflows (GitHub)
- Experience with workflow automation platforms (Workato, Zapier, or similar)
- Must be willing to work during US business hours
- Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
- Exposure to HRIS, payroll, or POS system integrations
- Experience building and maintaining shared internal developer tooling or libraries
- Familiarity with MCP (Model Context Protocol) or agentic AI frameworks
Know More About Workstream
- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Ready to apply?
Apply to Workstream
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
• Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
• Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
• Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
• Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
• Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
• Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
• Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
• Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
• Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
• Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
• Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.
Required Qualifications
• 5+ years of experience working with Git-based source control systems, preferably GitHub.
• 4+ years of experience writing Python, Shell, or similar scripting languages.
• 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
• Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
• Experience building, deploying, and supporting Docker containers and Docker-based microservices.
• Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
• Experience leading DevOps transformation or platform modernization initiatives.
• Experience supporting large-scale engineering or R&D organizations.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience mentoring engineers and leading cross-functional technical initiatives.
• Experience establishing standards, governance models, and operating practices across multiple teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Excellent troubleshooting, problem-solving, and debugging skills.
• Strong leadership and ownership mindset.
• Ability to design and build systems, environments, and solutions from the ground up.
• Strong collaboration skills and the ability to influence without direct authority.
• Service-oriented mindset with a focus on enabling engineering teams.
• Ability to balance strategic improvements with day-to-day operational demands.
• Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
• Sound technical judgment in high-pressure and time-sensitive situations.
• Commitment to mentoring team members and fostering a culture of continuous learning.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
• Guide the team on AI tool selection, evaluation criteria, and integration patterns.
• Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
• Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
• Able to present a vision for how AI can be strategically applied across DevOps practices within a team.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, develop, and maintain continuous integration and continuous deployment pipelines.
• Help build and support software-defined infrastructure solutions.
• Coordinate build and release activities with internal stakeholders across engineering and related teams.
• Develop and implement automated quality gates and release controls.
• Partner with teams to define and improve code quality metrics and measurement practices.
• Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
• Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
• Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
• Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
• Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Required Qualifications
• 2+ years of experience working with Git-based source control systems, preferably GitHub.
• 1+ year of experience writing Python, Shell, or similar scripting languages.
• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong understanding of code promotion methods, build automation, and branching strategies.
• Experience building Docker containers and supporting Docker-based microservices.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting large-scale R&D or engineering organizations.
• Familiarity with modern infrastructure automation and release governance practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Strong troubleshooting, problem-solving, and debugging skills.
• Ability to build environments, systems, and technical solutions from the ground up.
• Quick learner with strong adaptability in changing environments.
• Service-oriented mindset with a focus on supporting internal engineering customers.
• Strong collaboration skills and team-oriented approach.
• Ability to manage multiple priorities and deliver work on schedule.
• Eagerness to learn from experienced team members and grow technical skills.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Able to describe how AI tools could be used to improve a build or deployment task.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, develop, and maintain continuous integration and continuous deployment pipelines.
• Help build and support software-defined infrastructure solutions.
• Coordinate build and release activities with internal stakeholders across engineering and related teams.
• Develop and implement automated quality gates and release controls.
• Partner with teams to define and improve code quality metrics and measurement practices.
• Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
• Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
• Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
• Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
• Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Required Qualifications
• 2+ years of experience working with Git-based source control systems, preferably GitHub.
• 1+ year of experience writing Python, Shell, or similar scripting languages.
• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong understanding of code promotion methods, build automation, and branching strategies.
• Experience building Docker containers and supporting Docker-based microservices.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting large-scale R&D or engineering organizations.
• Familiarity with modern infrastructure automation and release governance practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Strong troubleshooting, problem-solving, and debugging skills.
• Ability to build environments, systems, and technical solutions from the ground up.
• Quick learner with strong adaptability in changing environments.
• Service-oriented mindset with a focus on supporting internal engineering customers.
• Strong collaboration skills and team-oriented approach.
• Ability to manage multiple priorities and deliver work on schedule.
• Eagerness to learn from experienced team members and grow technical skills.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Able to describe how AI tools could be used to improve a build or deployment task.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10627
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
The Role: Building the Engine for AI Transformation
Smartly’s Operations culture is evolving. We are building an intelligent, automated ecosystem that powers our entire global organization. As a Senior Solutions Engineer, you will be the primary technical partner for our AI Transformation team. While they identify strategic AI opportunities, you are responsible for the execution—building the connectors, agents, and interfaces that allow our internal teams to leverage AI in their daily work.
You will serve as a bridge between technical solutions and operational excellence. Your core responsibility involves identifying areas of inefficiency and disjointed processes ("silos") and resolving them by developing intelligent workflows, scalable internal tools, and effective code to ensure smooth, integrated operations. We are looking for a "builder" who thrives on independence and is obsessed with the "How can we do this better?" mindset.
As a Senior Solutions Engineer at Smartly, you will...
- Partner with AI Transformation team: Collaborate with the AI Transformation team to productize AI and automation prototypes, ensuring that new tools and agentic capabilities are successfully integrated into internal business processes.
- Orchestrate Internal Automations: Build and maintain a wide variety of internal tools and workflows for most teams across the company; these solutions range from traditional API-based automations to complex AI agentic workflows.
- Modernize Internal Systems: Develop and scale the internal tools and processes that enable teams to move faster, utilizing a blend of AI-driven agents and standard programmatic automations to solve operational needs.
- Own the Backend: Maintain and expand our internal microservices architecture, primarily running on TypeScript and NodeJS.
- Cloud Infrastructure Management: Independently manage and optimize our cloud infrastructure (we primarily use Google Cloud Platform), ensuring our internal tools and AI services are performant, secure, and scalable.
- Build Service Integrations: Act as the master of APIs, integrating disparate internal and external services (Salesforce, Slack, Big Query, data warehouse etc.) to create seamless data flows for both users and AI agents.
We’re definitely looking for you if you have...
- Innovative & Experimental Mindset: You are naturally curious and enjoy experimenting with new technologies. Our work involves frequent exploration of emerging tech stacks and AI libraries, so you should be comfortable navigating ambiguity and testing new tools.
- A Builder’s Background: A versatile technical background with exposure in Software Engineering, Data Engineering, or Artificial Intelligence—with a strong track record of building diverse technical solutions, internal automations, and scalable data pipelines.
- TypeScript/NodeJS Mastery: Strong proficiency in TypeScript and NodeJS (Koa/Express experience is a major plus).
- AI Implementation Experience: Proven experience building and maintaining AI agentic workflows or MCPs. You know how to leverage LLM APIs (Vertex AI/OpenAI) to build practical, task-oriented agents.
- Prompt Engineering: You have a deep understanding of prompt engineering techniques to produce high-quality, structured, and reliable outputs from LLMs. You can design, test, and iterate on prompts for complex agentic tasks.
- API Expertise: High familiarity with REST APIs and complex service-to-service integrations.
- Self-Driven Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision.
- Collaborative Mindset: The ability to translate needs from most internal teams into technical requirements that solve real-world problems for non-technical stakeholders.
Bonus Points for:
- Automation Platforms: Experience with workflow automation tools like Zapier, n8n, or similar platforms used to build and orchestrate agentic workflows.
- React Skills: Ability to build or tweak frontend admin dashboards to make your automations accessible to internal users.
- AdTech Background: Familiarity with Meta GraphAPI, TikTok Ads, or Google Ads APIs.
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
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