We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

LI-Phillippines P24875_3391507

Overview

We are seeking a highly detail-oriented and analytical Sales Compensation Analyst to join our GTM Strategy and Incentive Design team. As a Sales Compensation Analyst, you will be the backbone of our sales incentive ecosystem. You aren't just "crunching numbers"—you are ensuring that our sales teams are motivated, paid accurately, and aligned with the company’s strategic goals. You will sit at the intersection of Finance and Sales Operations, acting as a trusted advisor who translates complex commission structures into actionable data. The ideal candidate possesses a blend of meticulous analytical rigor and the communication skills to explain a "pay-out" logic to our high performing sales force.

Key Responsibilities

Compensation Administration and Processing

• Manage the end-to-end monthly/quarterly commission cycle, ensuring accurate and timely payouts for the global sales force.
• Identify "bottlenecks" in the current payout workflow and implement automated solutions to reduce manual errors.
• Act as the primary point of contact for sales inquiries regarding compensation. Research and resolve discrepancies with a high level of professional empathy.
• Ensure compliance with all internal controls, company policies, and external regulations related to sales compensation.
• Maintain rigorous documentation for audit purposes (SOX compliance) and ensure all payments adhere to internal policies.

Collaboration and Improvement

• Partner closely with the Sales Operations, HR, and Accounting teams to ensure seamless end-to-end process management.
• Identify and implement process improvements within the sales compensation function to enhance efficiency and accuracy.
• Participate in testing and implementation of system upgrades and new compensation tools.
• Provide training and documentation on compensation processes and tools to stakeholders.

Qualifications

Required Experience and Skills

• Experience: Minimum 2–3 years of professional experience in Finance, Sales Operations, or Revenue Operations.
• Domain Knowledge: Direct experience in Sales Compensation (Incentive Compensation Management) is a significant advantage.
• Strong proficiency in Microsoft Excel. You don't just use Excel; you make it sing. Nested formulas, XLOOKUPs, and Pivot Tables are your second language.
• Experience with a Sales Performance Management (SPM) system (e.g., Xactly, Varicent, CallidusCloud) is an added advantage.
• Exceptional attention to detail and a high level of accuracy in data management and calculations.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present findings clearly.
• Ability to explain complex commission calculations in simple terms and handle sensitive pay-related conversations with patience, clarity, and professionalism.

Preferred Skills

• Experience navigating the complexities of a high-growth, international environment.
• Working knowledge with CRM systems (e.g., Salesforce).
• Ability to build "at-a-glance" reports or dashboards in Excel

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10807
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10806
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

About the Role

We are looking for a high-performing Sales Manager to lead and accelerate our growth in the Philippines. This role is critical to scaling our business, with a clear mandate to 2X revenue and expand market share over the next phase of growth.

You will be responsible for driving strategic sales initiatives, building strong client relationships, and leading revenue expansion across key accounts and new business opportunities in the market.

Key Responsibilities

• Own and deliver aggressive revenue targets, with a focus on doubling business in the Philippines market
• Develop and execute a strategic sales plan to expand existing accounts and acquire new clients
• Build and maintain C-level and senior stakeholder relationships across agencies, brands, and partners
• Identify high-growth opportunities and unlock new revenue streams
• Lead end-to-end sales cycles: prospecting, pitching, negotiation, and closing deals
• Collaborate cross-functionally (marketing, product, operations) to drive client success and retention
• Monitor market trends, competitor activity, and customer insights to refine go-to-market strategy
• Provide accurate forecasting, pipeline management, and reporting
• Mentor and influence junior sales team members (if applicable)

What We’re Looking For

• 8–12+ years of sales experience, preferably in digital advertising, media, SaaS, or related industries
• Proven track record of consistently exceeding revenue targets in the Philippines market
• Strong network across agencies, advertisers, and key industry stakeholders
• Demonstrated ability to scale business and drive exponential growth (e.g., 2X or more)
• Excellent negotiation, presentation, and closing skills
• Strategic thinker with strong commercial acumen and data-driven decision making
• Ability to operate in a fast-paced, high-growth environment
• Strong leadership presence and stakeholder management skills
• Deep understanding of the Philippines digital and advertising ecosystem
• Entrepreneurial mindset with a hunter mentality
• Resilient, self-driven, and highly accountable
• Strong communication skills with the ability to influence senior executives
• Collaborative team player with a growth-oriented mindset

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

You:

As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.

You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.

Your Day to Day: 

• Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
• Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
• Manage customer communications effectively, including conference calls and status updates to stakeholders.
• Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
• Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
• Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
• Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
• Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
• Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
• After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
• Serve as a mentor and escalation point for L1  support staff, providing technical guidance and peer review for incident resolution.
  
  

You Have & You Know-how: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
• 4–7 years of experience in a technical support, product support, or engineering role.
• Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
• Ability to work autonomously in a fast-paced, dynamic environment.
• Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
• Familiarity with UNIX/Linux systems.
• Understanding of Object-Oriented Programming principles (experience with Java is preferred).
• Hands-on experience with development tools such as Git, IDEs, and related utilities.
• Experience with databases, particularly Cassandra and SQL.
• Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
• Familiarity with cloud platforms such as AWS or GCP.
• Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.

#LI-Remote 

What will you be doing? 

Microsoft and InMobi have entered into partnership. As per which, InMobi will be exclusive partner for Microsoft’s Advertising inventory. Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Ads platform. InMobi will be responsible for complete management / transaction across Bing.  

We are seeking a Lead Account Manager with search advertising experience an attention to detail, customer obsession and passion to learn and adapt in an evolving environment. The individual will be coordinating with a team of Account Strategists and supporting Account Management Head to achieve customer satisfaction and revenue objectives. As an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM will be responsible to manage an assigned set of clients focused on attaining revenue targets, feature adoption and client driven goals 

Role requirement & expectation: 

• Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication styles are considered, and the perspectives of others are respected and valued. Demonstrate Search Advertising’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning 
• Strong customer relationships and account health: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Customer Plan. 
• Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients. 
• Fluent advocate of the Bing Story: Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the BingAds platform, and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story. Develop and demonstrate an intermediate level knowledge of emerging products/features. 
• Collaborative and high-performing account team:  Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tool and processes through relevant channels. Own and effectively execute the customer transition process and operational excellence in execution of change management (Book of Business update).  
• Continuous business learning and professional growth: Continually strengthen your Bing Ads and Search Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression. 

What is expected out of you ? 

• Minimum 3 years’ in Search Engine Marketing Sales or online media and Service experience required in Philippines 
• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc. 
• Strong troubleshooting and problem solving tools with a 'can do' attitude and the ability to partner collaboratively with other functional areas within the company in support of the sales process. 
• Demonstrated ability to consistently meet or exceed revenue goals or targets  
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions 
• Effectively navigate through ambiguity and complexities related to client management 
• Talented in storytelling and delivering engaging presentations  
• Solid knowledge of the search industry, trends, and customers needs 
• Passion for technology as an enabler for customer and company growth 
• Bachelor’s degree required. MBA preferable 
• Critical thinker who is organized and can make decision based on clear priorities 
• Collaborative teammate who can build successful team relationships with partners; and can prioritize multiple tasks 
• Flexible and able to quickly adapt to changing business needs and processes 
• Excellent written and verbal communication skills 
• Willingness  to travel 

Preferred 

• Bing Ads Certification 
• Experienced using Excel to analyze information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis