Role:  Senior Account Director 

Location:  Manila, Philippines

About the role: 

The Gen AI Content Studio (gen AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in contact directly with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and Talent and challenge the status quo in advertising and marketing. 

As a Project Manager within the new Gen AI Medical Communications Team, you will be instrumental in overseeing the delivery of targeted communications to healthcare professionals (HCPs), including emails, banners, and other digital assets. Your responsibilities will include managing the workflow, optimizing team capacity, and ensuring all projects meet deadlines and quality standards. You will coordinate collaboration among medical, creative to guarantee that every HCP-focused communication is executed efficiently, on time, and with precision. 

What you will be doing: 

• Lead the end-to-end project lifecycle, from briefing and planning to production and delivery, ensuring timelines and quality standards are met, within the sprint formats 
• Partner with brand and creatives to translate business objectives into clear project scopes with detailed deliverables and actionable timelines. 
• Manage the workflow of multiple projects simultaneously, ensuring seamless coordination and best time allocation within the team, and managing delivery of final assets for final use. 
• Build and maintain scalable tracking systems (trackers, timelines, capacity planning) to support multiple projects. 
• Facilitate communication between teams, anticipating challenges, and proactively solving bottlenecks. 
• Brief and coordinate medical writers, graphic designers, and delivery teams. 
• Ensure all content meets regulatory and compliance standards (medically accurate, compliant, and on-brand). 
• Manage and coordinate medical and regulatory review processes, ensuring timely approvals while maintaining project timelines. 
• Contribute to continuous improvement by documenting learnings, optimizing processes, and sharing best practices across global Gen AI Content Studio teams. 
• Lead regular updates on projects through status meetings, and follow up, manage project capacity and expectations for timelines, budgets, and scope. 

What you need to be great in this role: 

• 10+ years of experience in project management in healthcare communication (agency side preferred) 
• Previous experience managing HCP‑facing content (for doctors or pharmacists) — including analysis, design, or workflow development — is preferred, even as part of broader project management experience. 
• Proven ability to manage complex, multi-stakeholder projects in healthcare environment. 
• Exceptional organizational and communication skills, with a proactive, solution-oriented mindset. 
• Comfortable working in fast-paced, high-volume content environments with multiple deliverables. 
• Scientific literacy, attention to detail, and solid understanding of the pharmaceutical regulatory environment. 
• Experience in creative software and Gen AI applications (Canva, Jasper or other LLMs, etc.) 
• Entrepreneurial mindset with a passion for innovation and experimentation and curiosity about how Generative AI can enhance creative workflows. 
• English fluency required. 
• Remote based position. 

Req ID: 17425

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Role:  Senior Medical Copywriter

Location:  Manila, Philippines

About the role: 

The Gen AI Content Studio (gen AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in contact directly with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and Talent and challenge the status quo in advertising and marketing. 

This position involves developing written medical content for one or multiple brands, as part of a remote-based team comprised of design. Content is re-adapted from sources of and e-detailing for several channels (emailing, banners, trainings, etc.)  

What you will be doing: 

• Act as the scientific backbone of the HCP studio, translating complex medical information into clear, compliant, and scalable content for digital channels. 
• Develop clear, accurate, and engaging medical content tailored to HCPs (Specialists, GPs, Pharmacists) based on existing sources and materials. 
• Ensure all content is fully referenced, aligned with approved claims, and compliant with medical and regulatory requirements. 
• Understand and synthesise complex scientific and clinical information to ensure factual integrity and compliance. 
• Adapt and repurpose e-detailing, medical sources for multiple channels such as emails, banners, training modules, and e-detailing platforms. 
• Develop multiple content variations from a single source to support scalable, always-on HCP communication. 
• Collaborate closely with design teams to integrate written content seamlessly with visual elements. 
• Define on-visual copy (headlines, key messages, callouts) and ensure seamless integration between content and visual execution. 
• Review and edit content to maintain consistency in tone, style, and adherence to regulatory and ethical standards. 
• Work closely with the Project Manager to understand client briefs, timelines, and deliverable scope. 

What you need to be great in this role: 

• Advanced scientific degree in life science 
• 7+ years of experience in medical writing or scientific communication for healthcare agencies 
• Exceptional ability to translate complex medical and scientific concepts into clear, compelling narratives, supported by a strong portfolio of medical content. 
• Advanced understanding of Generative AI tools and medical content automation workflows (e.g., ChatGPT, Claude, Jasper, and other AI-assisted writing platforms). 
• Experience creating digital-first, medical content, which is not limited to long-form or static materials only. 
• Excellent collaboration and communication skills, able to work effectively with strategy, marketing, clinical, and production teams. 
• Entrepreneurial mindset with a passion for innovation, scientific accuracy, and experimentation in medical communication. 
• English proficiency is mandatory – all work happens in English. 
• Remote collaboration with design teams and project managers. 

Req ID: 17424

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Role: Senior Designer  

Location:  Manila, Philippines

About the role: 

The GenAI Content Studio (Generative AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in direct contact with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and challenge the status quo in advertising and marketing. 

This role focuses on designing and delivering purposeful, user‑ready creative templates and marketing communications for global brand toolkits and multi‑regional adaptation. The ideal candidate has a strong understanding of digital and graphic design principles and experience designing adaptable templates that support consistent brand execution across markets. 

What you will be doing: 

• Design and produce a wide range of HCP-facing materials: detail aids, leave pieces, slide kits, patient brochures, banners, e-learning interfaces, and email templates and produce the templates in Canva for re-use. 
• Create modular template architectures in Canva that allow non-designers (Medical Managers, field force) to populate content without breaking the layout. 
• Build robust, well-structured files with clearly labeled layers, styles, and grids to ensure ease of use by other team members or clients. 
• Translate complex scientific and clinical content into clear, visually compelling layouts that support comprehension and message hierarchy. 
• Simplify complex medical information into clear visual hierarchies suitable for fast consumption by HCPs. 
• Work closely with medical writers to ensure data visualizations (charts, graphs, MOA illustrations, infographicas) accurately and faithfully represent the underlying science. 
• Ensure consistency of visual identity and tone across all touchpoints and content formats. 
• Apply brand guidelines rigorously while adapting designs for different formats, channels, and market needs. 
• Work in close coordination with Project Managers to respect timelines, prioritize tasks, and manage concurrent projects efficiently. 
• Ensure all creative work complies with regulatory, ethical, and brand standards. 
• Ensure visual outputs accurately reflect approved claims and do not introduce misleading or non-compliant interpretations of medical data. 

What you need to be great in this role: 

• 7+ years of experience in visual design within creative agencies or healthcare environments.
• English proficiency is mandatory – all work happens in English. 
• Remote‑based opportunity. 
• Previous experience creating doctor‑ or pharmacist‑facing content is preferred, even as part of broader design experience. 
• Exceptional visual storytelling, composition, and conceptualization skills proven by a strong creative book with experience in healthcare. 
• Strong understanding of Generative AI tools and creative automation workflows (e.g., Canva, Leonardo. Ai, Kling, LLMs). 
• Use Gen AI tools to create high-quality visual assets (including talent imagery, product visuals, and backgrounds), ensuring outputs are realistic, brand-aligned, and production-ready. 
• Excellent collaboration and communication skills, able to bridge strategy, marketing, and production. 
• Strong organizational skills and attention to detail. 
• Entrepreneurial mindset with a passion for innovation and experimentation. 
• Experience working in regulated industries or healthcare. 

Req ID: 17426

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So, what’s the role all about? 
The Senior Implementation Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. 

How will you make an impact? 

• Technical Implementation:  

• Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations. 

• Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices. 

• Optimize and maintain multiple AI bots, including both generative and legacy models. 

• Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence. 

• Project Management:     

• Collaborate with project managers to design and oversee end-to-end project rollouts. 

• Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions. 

• Ensure seamless project execution through inter-departmental coordination and clear communication. 

• Business Consulting:  

• Provide subject matter expertise on NICE digital products and AI solutions during client consultations. 

• Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance. 

• Promote the use of AI tools to enhance decision-making and operational efficiency across business units. 

• Leadership and Mentorship:  

• Mentor and lead project teams, sharing expertise and fostering a collaborative environment. 

• Develop documentation and processes for emerging digital products from R&D teams. 

Have you got what it takes? 

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience. 

• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred. 

• Proven expertise in: 

• Technical configuration and programming of AI and contact center technologies. 

• CRM integrations, APIs, and other ecosystem technologies. 

• Best practices for contact center operations and KPIs. 

• Familiarity with: 

• Generative AI models, NLU techniques, and automation principles. 

• Industry trends and emerging technologies in AI and digital customer engagement. 

• Desired personal traits: 

• Analytical and inquisitive mindset. 

• Team-oriented with strong interpersonal skills. 

• Early adopter of innovative technologies. 

• Strong sense of accountability and ownership.  

• Professional communication, behavior and demeanor. 

What’s in It for You?  
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact. 
 
Flexible Work Model:  
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance. 
 
Requisition ID:  10341
Reporting To: Tech Manager 
Role Type: Individual Contributor 

So, what’s the role all about? 
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. 

How will you make an impact? 

• Technical Implementation:  

• Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations. 

• Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices. 

• Optimize and maintain multiple AI bots, including both generative and legacy models. 

• Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence. 

• Project Management:     

• Collaborate with project managers to design and oversee end-to-end project rollouts. 

• Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions. 

• Ensure seamless project execution through inter-departmental coordination and clear communication. 

• Business Consulting:  

• Provide subject matter expertise on NICE digital products and AI solutions during client consultations. 

• Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance. 

• Promote the use of AI tools to enhance decision-making and operational efficiency across business units. 

• Leadership and Mentorship:  

• Mentor and lead project teams, sharing expertise and fostering a collaborative environment. 

• Develop documentation and processes for emerging digital products from R&D teams. 

Have you got what it takes? 

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience. 

• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred. 

• Proven expertise in: 

• Technical configuration and programming of AI and contact center technologies. 

• CRM integrations, APIs, and other ecosystem technologies. 

• Best practices for contact center operations and KPIs. 

• Familiarity with: 

• Generative AI models, NLU techniques, and automation principles. 

• Industry trends and emerging technologies in AI and digital customer engagement. 

• Desired personal traits: 

• Analytical and inquisitive mindset. 

• Team-oriented with strong interpersonal skills. 

• Early adopter of innovative technologies. 

• Strong sense of accountability and ownership.  

• Professional communication, behavior and demeanor. 

What’s in It for You?  
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact. 
 
Flexible Work Model:  
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance. 
 
Requisition ID:  10340
Reporting To: Tech Manager 
Role Type: Individual Contributor 

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC  that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in serving as the backbone of IT financial integrity by managing the end-to-end lifecycle of software-related credit card expenses and procurement requests. This role is responsible for ensuring that all IT spend is meticulously tracked, reconciled, and compliant with company global financial policies. and contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Execute the end-to-end monthly reconciliation process for IT-related credit card expenses, ensuring all receipts are collected and coded within strict deadlines.
• Perform detailed audits of IT spend to ensure policy compliance, proactively flagging discrepancies and resolving missing documentation or unauthorized charges.
• Identify smart automation opportunities using GenAI tools to streamline receipt collection, transaction categorization, and stakeholder communications.
• Action and monitor software procurement requests within Jira Service Management to ensure timely service delivery and workflow transparency.
• Maintain accurate financial records of credit card spend to support the IT Portfolio team with monthly financial reporting and budget alignment.
• Coordinate as the primary point of contact between IT stakeholders, credit card holders, and the Finance department to ensure seamless process alignment.

What you’ll bring

• Experience: 2–3 years of professional experience in an operational financial role, specifically focused on expense management or IT financial coordination.
• Technical Proficiency: Hands-on experience with enterprise-grade ERP or expense tools (e.g., Oracle, Workday Expenses, SAP Concur).
• Workflow Systems: Advanced proficiency in using Jira Service Management or similar ticketing systems to manage high-volume stakeholder requests.
• AI Literacy: Practical understanding of Generative AI tools (e.g., Gemini, ChatGPT) to assist in data organization and process automation.
• Attention to Detail: Exceptional meticulousness in auditing line items and ensuring 100% financial accuracy.
• Communication: Assertive and professional English communication skills, with the ability to drive compliance across all levels of the organization.
• Preferred: A basic understanding of IT terminology (SaaS, Cloud, Hardware) to ensure accurate expense categorization.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you an experienced Video Content Description expert who would like to lend your expertise to train AI models?

About the opportunity: 

• Outlier is looking for talented  Video Content Description experts  to help train generative artificial intelligence models
• This freelance opportunity is remote and hours are flexible, so you can work whenever is best for you

You may contribute your expertise by…

• Assessing the factuality and relevance of domain-specific text produced by AI models
• Crafting and answering questions related to Video Content Description 
• Evaluating and ranking domain-specific responses generated by AI models

Examples of desirable expertise:

• A bachelor's or higher degree in Video Content Description  or a related subject
• Experience working as a Video Content Description professional
• Ability to write clearly about concepts related to Video Content Description in fluent English

Payment:

• Currently, pay rates for core project work by Video Content Description experts range from $9 to $16 per hour USD. 

• Rates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.