Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale-up AND make a difference in the world? Come join the revolootion! We’re a leading eco-friendly household essentials business, and we’re a bit different: we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission.

Basically, we’re really good at making it fun to do good. We operate scaling businesses in the UK, US, Canada and Australia, supported by an amazing team of 250+ people globally. Over the next 5-10 years, we’re aiming to increase our annual donation tenfold. That’s where you come in.

A bit about the role

As our Director of Pricing & Revenue Management, you are the master architect of our global value exchange. You’ll turn complex data into clear pricing and promotional strategy that ensures our rolls keep rolling into homes everywhere while hitting our ambitious commercial goals.

Operating as a leader within our Commercial Strategy and Insight team, you’ll be a powerhouse of data and insight-led thinking. You won't just be crunching numbers; you’ll be solving complex problems, developing clear narratives and driving strategic action across regional and global teams to ensure our growth is both rapid and sustainable.

If you worked here this past month, here are some things you might have been involved in:

• Leading Price Transformations: Analysing market dynamics, scenario-modelling, recommending and then executing omni-channel pricing change, managing resources and collaborating cross-functionally to ensure seamless delivery. 
  
  
• Shaping Long-term Strategy: Developing long-term pricing principles to feed into the 5 year strategy.
  
  
• Promotional Analysis: Conducting a deep-dive on our last 6 promotions, delivering clear insights on what worked and what didn’t work, and translating findings into concrete recommendations and guardrails for future campaigns.
  
  
• Testing & Learning: Ideating new ways to expand our promotional programme, and launching a promotional test-and-learn plan to validate hypotheses and find new ways to hit our commercial goals.
  
  
• Retail Expansion: Partnering with regional retail teams and peer Commercial Strategy directors to prepare SKU and range proposals for new retailer entrances, building detailed cost and scenario models, finding the sweet spot for the shopper, the retailer and Who Gives A Crap, and translating that analysis into a clear range recommendation for the Executive team.
  
  

Let’s talk about you

You're a Commercial Visionary
You have a talent for building thoughtful models and enjoy exploring the "why" behind the data. But you don't stop there — you have a knack for translating that analysis into simple, persuasive narratives, and commercial strategies that stick. You're comfortable challenging the status quo and navigating difficult conversations with radical candor when the data suggests a more effective path forward.

You’re a Technical Powerhouse
Whether analysing past performance or modelling future scenarios, you thrive in the detail and have high-level proficiency with business analytics tools. You’re an expert in financial modelling, encompassing incrementality, ROI, manufacturing and logistics costs, price elasticity, unit economics and volumetrics. You can juggle multiple high-stakes projects across regions without losing sight of the long-term strategic vision.

You’re a collaborative problem solver
You value building strong connections across the business, acting as a trusted advisor and a supportive sounding board for leaders to help them navigate complex questions.

You have a wide lens
You understand the broad picture of an omni-channel, multi-market organisation and can optimise pricing and price ladders across different channels, in accordance with the channel roles, so that they make sense for consumers whilst hitting commercial goals.  

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5, we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly. That’s why we offer:

• Competitive, market-informed salaries.
• Meaningful healthcare support for our global team.
• Generous paid leave and tailored learning and development opportunities.
• Free toilet paper (yes, you read that right).

Our team is really proud (95%) to work for Who Gives A Crap, and we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

The Role:

We are currently seeking an Architect to join our OneStream practice in Manila. In this role, you will lead the design and delivery of OneStream solutions, build strong client relationships, and provide strategic oversight to project teams.

In this role, the ideal candidate will be able to:

• Collaborate with clients to integrate OneStream Software into their FP&A processes, offering guidance on best practices.
• Manage client expectations and ensure accountability throughout the project lifecycle.
• Identify and pursue new opportunities within existing client accounts.
• Review and refine functional and technical project deliverables.
• Evaluate task estimates and technical solutions; finalize effort estimations and project plans.
• Continuously seek opportunities to enhance the delivery process of OneStream solutions.

You have:

• 8+ years of experience in FP&A projects, with a strong focus on OneStream or Oracle Hyperion PBCS/EPBCS implementations.
• Experience as a Solution Architect on at least 3 full lifecycle OneStream or Oracle Hyperion projects.
• Excellent verbal, written, and presentation communication skills.
• Strong business acumen and deep functional knowledge of EPM/CPM applications.
• Proven ability to manage project scope, client expectations, and team performance.
• Demonstrated track record of issue resolution and follow-through.
• Experience in mentoring and developing team members.

What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

Your role
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

What you'll do

• You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• You will perform risk analysis and change management, ensuring project success and on-time delivery.
• You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Skills you'll bring

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

E-Commerce Specialist

Remote (Philippines)

Want to leverage your skills at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.

With hubs in Australia, the Philippines, the US, and Europe, our 250+ people work to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold. As a genuine remote-first company, we lean into being a high-functioning distributed team with a strong culture of trust, delivery, and delight!

A bit about the role

Our Digital Product team is the engine room of our customer experience. As our E-Commerce Specialist, success isn't just about managing the storefront, but architecting the automation that allows the storefront to scale without a linear increase in manual effort.

Reporting to the Senior Product Manager - Acquisition, you will own the end-to-end digital journey across our global markets (AU, US, UK, EU, and CA). You’ll be a key partner to our Growth, Creative, and Brand teams, ensuring that our storefront is a high-converting masterpiece that balances technical performance with world-class brand storytelling.

Here’s some of the work you’ll lead:

• Strategic Merchandising & Roadmap Ownership: You’ll lead the deployment of global site content, from high-stakes product launches to seasonal promotional pulses. You’ll own the CMS architecture, ensuring our Shopify environment is scalable and perfectly synced across all regions.
  
  
• Performance & Conversion Leadership: You’ll partner with Growth and Retention Marketing to architect high-performing landing pages. You aren’t just building pages; you’re optimizing the conversion funnel, ensuring we turn traffic into loyal customers with frictionless UX.
  
  
• Advanced Experimentation & Hypotheses: While you’ll collaborate with the Senior PM on the broader roadmap, you will lead the charge on on-site A/B testing. You’ll use data-backed insights to propose, build, and analyze tests on everything from navigation flow to checkout micro-copy.
  
  
• Operational Excellence & Governance: Establish the "Gold Standard" for site QA and automated workflows. You’ll architect repeatable templates that empower the team to move fast without individual ownership becoming a single point of failure.
  
  
• AI-Driven Optimisations: You'll design and maintain repeatable workflows and templates leveraging AI optimisations that reduce campaign idea-to-live time.
  
  
• Data-Driven Insights: You’ll monitor key metrics like CVR, AOV, and Bounce Rates like a pro, to diagnose and pivot underperforming campaigns in real-time. You’ll leverage system intelligence to identify funnel "leaks," ensuring high-velocity optimization without getting bogged down in "click-ops".

Let’s talk about you

You’re a seasoned pro who thrives on taking the lead. You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward.

• You’re a Shopify Power User: You have deep, expert-level experience with Shopify (Plus preferred). You understand CMS logic, metafields, and how to push the platform to its limits while maintaining strict governance.
  
  
• You’re a Strategic Thinker: You look beyond the immediate task to see how it impacts the broader ecosystem. You proactively use site health metrics and feasibility data to steer global initiatives and ensure technical performance is never sacrificed for creative ambition.
  
  
• You’re a Quality Advocate: You have a "zero-defect" mindset. You believe that "good enough" isn't enough when it comes to the customer experience.
  
  
• You’re an Automator by Default: you build systems that are transparent and scalable, ensuring the business never relies on one person as a single point of failure.
  
  
• You’re a Collaborative Leader: You know how to manage complex senior stakeholders, influencing creative and marketing teams to align with digital best practices.
  
  
• You’re High-Energy & Adaptable: You move at the speed of a scale-up, and you’re comfortable pivoting as we enter new markets and verticals.
  
  

The Essentials

• Solid professional experience in large, systemised e-commerce operational environments, digital merchandising, or product management. You bring the maturity and insight of someone who has previously led a team or workstream before.
  
  
• Deep experience in global markets at mid-enterprise size  (handling multiple currencies/regions) is highly preferred.
  
  
• Proven track record of driving measurable conversion growth through on-site optimisation.
  
  
• Strong technical literacy - HTML/CSS, SEO best practices, AI automation, and hands on experience utilising A/B testing tools.

Why should you work with us?

As a certified B Corp™, we maintain the highest standards of social and environmental impact. We offer competitive, market-informed salaries, generous paid leave (including “Life” Leave), tailored learning opportunities, and a remote-first culture that actually trusts you to do your best work.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives makes a team stronger. Even if you don’t check every box above, we want to encourage you to introduce yourself.

APPLICATIONS CLOSE: 30 MAY 2026

Platform Engineer

Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)

• Learn and get trained to implement Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen-pops
• Configuration including API post/get method to 3rd party CRM, advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.

Key Requirements:

• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
• Has good verbal and written communication skills (English)
• Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Has strong knowledge of CRM and Lead Management solutions (Salesforce, Velocify, NetSuite, Zendesk) is preferred.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS)
• Preferably graduate of IT or related technical course.

Key Skills:

• Knowledge of Five9 and VCC-specific offerings and Call Center best practices.
• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Able to learn Five9 and PS values and actively apply them to projects.
• Able to act as a Platform Configuration Engineer (PCE) or a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by asuite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.

Key Responsibilities

• Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
• Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
• Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
• Validate application availability through endpoint checks, API monitoring, and service health verification.
• Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
• Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
• Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
• Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
• Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
• Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
• 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
• Strong knowledge of operating systems, particularly Linux and Windows environments
• Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
• Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
• Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.
• Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency
• Willingness to work in a 24/7 shift-based support model
• Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

• Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
• Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
• Own the full software lifecycle — from design and development through testing, deployment, and production support
• Build data migration pipelines and CSV transformation solutions for enterprise onboarding
• Develop two-way payroll integrations with complex business logic and error handling
• Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
• Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
• Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams

• Review code and provide technical guidance to junior and mid-level engineers on the PS team
• Establish and document engineering best practices, integration patterns, and internal tooling standards
• Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
• Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap

• Lead technical discovery sessions with enterprise clients to define integration scope and requirements
• Translate complex business and compliance requirements into clear technical specifications
• Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences

• Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
• Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery

• Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
• AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
• Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
• Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
• DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
• Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
• Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
• Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer

• 5+ years of software engineering experience, with meaningful full-stack or backend depth
• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• Strong proficiency in Python and TypeScript or JavaScript
• Experience designing and consuming REST APIs at scale
• Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
• Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
• Familiarity with version control and collaborative development workflows (GitHub)
• Experience with workflow automation platforms (Workato, Zapier, or similar)
• Must be willing to work during US business hours

• Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
• Exposure to HRIS, payroll, or POS system integrations
• Experience building and maintaining shared internal developer tooling or libraries
• Familiarity with MCP (Model Context Protocol) or agentic AI frameworks

So, what’s the role all about?

The Senior Cloud Network Engineer is responsible for the NiCE's public and private cloud network architecture and security.

This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices.  The Senior Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including NiCE's private cloud environments.

This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints.

This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others.  This position develops details design specifications and ensures the implementation follows and meets these standards.  This position provides training to other team members, including mentoring other engineers.  The Senior Cloud Network Engineer serves as the final escalation point for Cloud related issues.

How will you make an impact?  

• Acts as an internal consultant role across multiple business units, representing the Network team.
• Research and evaluation of Cloud technologies, to address current and future needs.
• Establishment of repeatable design strategies and automation.
• CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
• Design review of fellow architect and engineer designs/implementation plans
• Escalation point for help in deep analysis and problem solving when needed
• May be required to function as a technical lead on projects of any size as necessary.
• Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other engineers.
• Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
• Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
• Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
• Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
• Acts as a local expert for areas of domain expertise.
• Performs other duties as required.​

Have you got what it takes?

• Bachelor's Degree in Computer Science, Electrical Engineering, Business Information Systems or related field or equivalent work experience required.
• 10 + year’s Plus work experience within an internetworking environment.
• Experience with Cloud technologies: AWS, Azure, GCP
• Experience dealing with Infrastructure as code
• Scripting experience with JSON/YMAL for CloudFormation
• Expert Level experience with Palo Alto and F5 load balancers
• Expert Level experience with network switching and routing
• Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies)
• Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS
• Significant OSPF and BGP design, implementation, and troubleshooting experience
• Experience with MPLS environments
• Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID
• Working knowledge of IPV6
• Intermediate Visio skills
• Working knowledge of SIP
• Experience working with Management Systems and SNMP
• Excellent interpersonal, oral and written communication skills along with prior experience in a dynamic, project-oriented team environment.
• A demonstrated history of learning new technologies and adapting them to solve complex problems
• Must pay strong attention to detail and have good organizational skills.​

You will have an advantage if you also have:

• Experience in Layer-4 through Layer-7 switching environments
• Experience with hardware load balancing – ServerIron/ADX, GSLB, SSL termination
• Network scripting languages​
• Experience with Terraform

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10588
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

^{We are seeking an experienced Network Architect to drive the design, modernization, and evolution of our global, multi-cloud, and next-generation enterprise network environments. The ideal candidate brings deep technical expertise, leadership capability, and a passion for automation—helping shape long-term network strategy, resiliency, and performance across a rapidly growing global platform.}

^{Key Responsibilities}

• ^{Architect and evolve enterprise, data center, campus, and backbone network architectures using modern, scalable design principles.}
• ^{Design and optimize multi-cloud network architectures across AWS, Azure, and GCP, including WAN, cloud security, routing domains, and cross-cloud connectivity.}
• ^{Lead EVPN/VXLAN fabric designs, SR-MPLS/SRv6 architectures, and high-performance spine–leaf environments.}
• ^{Develop and implement Zero Trust segmentation models, identity-based policies, and micro-segmentation strategies.}
• ^{Design and maintain high-availability edge solutions including SD-WAN, SASE, secure remote access, and edge compute networking.}
• ^{Drive network automation initiatives using Terraform, Ansible, CI/CD pipelines, and Python-based automation.}
• ^{Implement intent-based networking models, configuration validation frameworks, and network digital twin platforms.}
• ^{Collaborate with cloud, security, and platform engineering teams on architecture governance, reference patterns, and design standards.}
• ^{Develop advanced observability and telemetry solutions using gNMI, gRPC, NetFlow/IPFIX, and cloud-native monitoring platforms.}
• ^{Lead troubleshooting, lifecycle management, and capacity planning across hybrid, multi-region, and distributed environments.}

^{Skills & Experience}

• ^{8–12 years of hands-on experience architecting and operating large-scale enterprise or service provider networks.}
• ^{Expertise in core routing and switching technologies: BGP, OSPF, IS-IS, MPLS, EVPN/VXLAN, and Segment Routing.}
• ^{Deep experience with Cisco (NX-OS, IOS-XR, IOS-XE), Juniper (QFX), and Arista EOS with CloudVision.}
• ^{Strong multi-cloud networking experience including AWS Transit Gateway, Cloud WAN, Azure Virtual WAN, and GCP Cloud Router.}
• ^{Proficiency in network automation using Terraform, Ansible, Python, and Git-based workflows.}
• ^{Knowledge of SASE, SD-WAN, cloud firewalls, WAF, and DDoS mitigation.}
• ^{Understanding of Kubernetes networking (Cilium, Calico, AWS CNI) and service mesh architectures (Istio).}
• ^{Strong communication, architectural documentation, diagramming, and cross-functional leadership skills.}

^{Preferred Qualifications}

• ^{CCIE, JNCIE, or Arista ACE-L3 (active or in progress).}
• ^{AWS Advanced Networking Specialty or equivalent cloud certifications.}
• ^{Experience with network digital twins, AIOps, or telemetry-driven automation.}
• ^{Experience with micro-segmentation platforms such as Illumio, Guardicore, or NSX-T DFW.}
• ^{Experience delivering IaC at scale, including CI/CD-driven deployments.}

^{Why Join Us}

^{You will become part of a global architecture and engineering organization focused on cutting-edge, multi-cloud, high-performance networking. This role offers meaningful opportunities to drive architectural strategy, influence enterprise-wide design standards, and shape the future of modern networking.}

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10261
Reporting into: Manager, Cloud Operations Network, CX
Role Type: Individual Contributor 

Senior Platform Engineer

Job Overview:

As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.

Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)
• Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen pops
• Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.
  • Provide an extra pair of eyes or takeover escalations that require technical expertise.
• Mentor IMs and other PCEs.
• Handle add-on projects alone that don’t need a PM.
• If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.

Key Requirements:

• Preferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.
• 7 years of experience working as a Contact Center Software Professional Services Consultant
• Able to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.
• Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
• Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
• All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:
  • Able to articulate and implement SSO requirements and solutions to the customer by him/herself.
  • SMS API through WFA
  • WFA implementation
  • Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)
  • Nested IVR trees with the use of external variables
  • (optional) Able to implement Securepay or IVA
  • (optional) HookAPIs
  • ESS (Event Subscription Services)
  • Able to translate SIP requirements to business language to both internal and external.
  • Digital Channel Implementations
  • DVA connection
• Others:
  • Reporting build and consultation. Able to articulate the business requirements from and to the customer.
  • Data analysis from the previous system and use it for decision-making in Five9.
  • PS Custom Asset implementation
  • PS Live Chat/Social
  • Contributor or Core lead for release readiness
• Knowledge of any programming language is a plus.
• Preferably graduate of IT or related technical course.

Key Skills:

• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Demonstrate Five9 and PS values and actively apply them to projects.
• Own technical aspects of the implementation.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Capable of handling demanding customers and managing Customer/Sales/management escalations
• Exceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1

What You Will Do

We are looking for an Manager-Solution Architect to join our Anaplan Delivery Team!

The Anaplan Solution Architect will design best-in-class Anaplan solutions that meet the tailored needs of our clients. You will develop and cast the technical vision to internal model building consultants, and most importantly, to our clients, as we work to deliver the best possible solution to their challenges. Your design will account for data sources, integration layers, the underlying Anaplan model architecture, and the user interface, and you will have the opportunity to coach and train others along the way!

Ideal candidates will be able to:

• Work as a Solutions Architect and lead the end-to-end design of an Anaplan Model
• Ability to run a project utilizing the Agile Implementation Methodology
• Ability to effectively communicate with client team and in client facing roles across various time zones based on client location
• Ability to work in Hybrid model (WFH and Office)
• Strong sense of responsibility and positive attitude
• Clear ability to teach both clients and internal resources with no prior Anaplan knowledge how to build a model.
• Guide a customer to enhance their process utilizing both Anaplan expertise and Subject Matter Expertise.
• Ability to have difficult conversations with a customer about scope and timeline in order to ensure the project timeline is on track and budget
• Ability to effectively lead a team of consultants
• Understand clients business planning performance management processes and related business requirements
• Conceive and develop Proof Of Concept POC models efficiently to provide pursuit support and establish credibility of Anaplan platform flexibility with the customers
• Design effectively efficiently to cover processes requirements into detailed blueprint: enterprise models with associated modules, lists / line items, and calculations as supported by multi-dimensional Anaplan platform

Qualifications:

• Bachelor of Engineering or any Graduate + MBA/PG/CA/CFA in Finance
• 10-13 years of consulting/implementation prior experience with on premise systems such as SAP BPC, IBM Cognos TM1, Oracle Hyperion etc
• 6-8 years of hands-on Modelling Experience in Anaplan (with exposure to a minimum of 4 end-to-end implementations on Anaplan) focused on but not limited to Financial Forecasting, Supply Chain Planning and HR/Sales/Incentive Compensation Management or similar use cases.
• Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions.
• Microsoft Office Suite expertise
• Certified Solution Architect in Anaplan is Must
• Strong understanding of multi-dimensional data architecture
• Experience in managing team