At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our Corporate Office on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels.

The Groups’ central Revenue & Distribution department is responsible for the strategic direction of the hotels in order to ensure the maximization of total revenue and market share. The analysis and optimization of distribution channels as well as the availability and offer management of all booking portals and the hotel's own website also fall within this area of responsibility.

Join us and make it your own story. 

Trust us, you won't get bored, as you: 

• oversee the strategic revenue performance of 3-5 Ruby Hotels, ensuring alignment with overall business goals
• maximise total hotel revenues and market shares through daily yield management
• develop and implement revenue strategies by analyzing statistical data and market trends
• optimise the performance of various distribution channels and market segments to enhance brand awareness, visibility and production
• lead and facilitate revenue strategy meetings, fostering collaboration and strategic planning across the commercial team
• prepare accurate and insightful revenue forecasts to guide business decisions
• conceptualize and manage the yearly budget

We've been waiting for you, since you have/are:

• professional training or completed studies in the field of hotel management or similar paired with at least three years experience in the area of revenue management or distribution
• good know-how about promotions and flash sales and expert knowledge of core revenue KPIs (Occupancy, DR, RevPar)
• numbers-savy and have a well structured, analytical way of working 
• curious, open-minded and proactive, eager to learn and take ownership combined with very good planning and organisational abilities
• a high sense of responsibility and quality consciousness confident with all MS Office Tools, especially Excel
• a confident, positive communicator with strong professionalism
• proficient written & spoken English skills, German is a plus
  
  

What's in for you? That's how we groove:

If you want to know what to expect, listen to Patrizia's story from our development team in Munich. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

Our global HQ in Malta is looking for an Office & Facilities Manager who loves turning workplaces into places people genuinely enjoy coming to. If you’re proactive, detail-driven, and energised by creating great day-to-day experiences, this is your opportunity to shape how our offices in Malta look, feel, and run. 

The Wow 

As the Office & Facilities Manager, you’ll own the smooth running of our Malta workplace operations and help set the standard for how our spaces support people. From facilities excellence to a standout employee experience, you’ll make sure every detail enables productivity, wellbeing, and our Betsson brand. You’ll also bring our culture to life by delivering well-run internal events and office initiatives. 

Reporting to the Head of HR Malta, you will implement workplace standards, manage budgets and supplier partnerships, and ensure our offices are safe, efficient, and welcoming. You’ll coordinate everything from day-to-day services to event logistics, so employees and visitors experience a seamless, on-brand workplace. 

What you’ll be involved in: 

Key responsibilities (including, but not limited to): 

• Deliver engaging internal events and office initiatives (e.g., Friday Get-Togethers, on-site parties, and activities), covering logistics, run-of-show, supplier coordination, comms, budgets, and post-event learnings.
• Own office and facility operations, ensuring safety, functionality, and a consistently great look-and-feel aligned with Betsson’s brand.
• Maintain facility management processes and documentation that support ESG/ISO standards and focus on continuous improvement.
• Manage vendor and supplier relationships (facilities and event-related), ensuring strong service, clear SLAs, and cost-effective solutions.
• Support space planning and expansion projects, coordinating moves, changes, and office improvements to match business growth.
• Manage health, safety, and compliance protocols across the office, including risk assessments and safe working practices for on-site activities and events.
• Monitor and manage budgets for facilities and workplace experience spend, tracking costs and optimising for value without compromising quality.
• Lead and develop the reception team to deliver a warm, professional front-of-house experience for employees and visitors. 

What we are looking for:

• 5+ years of experience in facilities management, office operations, workplace experience, or a similar role within a global organisation.
• Hands-on experience planning and executing office events (from supplier sourcing and budgets to on-the-day coordination and wrap-up).
• Proven expertise managing multi-site operations, budget oversight, and vendor partnerships, with a pragmatic, service-minded approach.
• Knowledge of health, safety, and environmental regulations, plus solid technical facilities management understanding.
• Excellent project management and communication skills, with the ability to coordinate stakeholders across teams and locations (including event partners). 

Why join us? 

• Be part of a vibrant, fast-paced industry at the heart of Malta’s online gaming scene.
• Join a collaborative, people-focused HR team that values ownership, smart solutions, and getting things done.
• Grow your career in an environment that encourages autonomy, continuous learning, and development.

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.   

Challenge Accepted? 

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy. 

As a member of the LiveOpsTeam at Betsson Group, you will help us refine our ITSM platform. We’re looking for a skilled person who will join our team in the challenges of finding solutions that will support following the processes of ITIL v4 in a fast moving, high paced organization with as little friction for participants as possible. This is an opportunity for who want to be challenged with setting in structure, being an advocate for the process, and gaining inclusion and buy-in needed by responsible parties. There will be a need to understand and produce reporting on Incidents and subsequent Root Cause Analysis as that leads into Problem Management. Join us in one of the fastest growing digital businesses in the industry!  Extreme Ownership is our motto.

The Wow

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands. 

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing. 

What’s in it for you?

• Documenting the RCA and Problem Management Process
• Improving upon those processes
• Reporting on Incidents, RCA and Problem statistics for LiveOps(NOC)
• Charing working groups for complex RCA and Problems acting as Project Manager
• Participating to daily reporting and follow-ups of RCA and Problems
• Creating and maintaining a Known Issue Database

What we are looking for

• ITIL v4 Foundation Certification (more advanced welcome)
• Advanced Excel experience
• Advanced PowerPoint experience
• 1-3 Years of experience in a production Software development environment
• Proven methods to generate professional reports for consumption by C-Level management down to Software Developers
• Project Management experience (uncertified)
  
  

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted? 

Click here to find out more on who we are looking for

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson Group is now hiring for a HR Shared Services Manager to take the lead and elevate the way we deliver core HR services across all our global hubs.  

If you’re passionate about creating structure, boosting efficiency and driving high-quality HR delivery at scale, this is your opportunity to make a real impact. 

The Wow 

Are you ready to take the next step in your career and gain exposure on a global scale? Betsson Group is a publicly listed company with offices in over 20 countries, recognised as a market leader and a trusted brand. Joining our team means working in a truly global environment, collaborating with colleagues across regions, and contributing to projects that shape HR services globally.  

A taster of what you will be involved with:  

• Lead and develop the HR Shared Services team, ensuring consistent delivery of core HR processes (contracting, onboarding, employee changes, offboarding). 
• Design, build and implement HR Shared Services Ways of Working and frameworks, including process ownership, documentation, hand-offs and escalation paths. 
• Drive automation and digitalisation across HR Shared Services, working with HR Systems Specialist to streamline workflows, reduce manual touchpoints and improve accuracy (e.g., auto-contract generation, workflow triggers, document issuing, notifications). 
• Apply AI and innovative tools to reduce repetitive administrative workload and increase service efficiency where appropriate. 
• Standardise and simplify HR administrative processes, removing unnecessary steps and ensuring the same quality of delivery in every location. 
• Define clear request channels and intake Ways of working so HR Shared Services operates as a structured, predictable service rather than reactive or ad hoc. 
• Create and maintain HR Process Ways of Working (handbooks, templates, checklists) to ensure consistency across all lifecycle activities. 
• Partner with HR Managers globally to ensure alignment on compliance requirements and process execution. 
• Work closely with Payroll to ensure accurate and timely transfer of data. 
• Act as operational escalation point for HR delivery issues and proactively resolve structural gaps. 
• Continuously improve service quality, using data insights, root-cause analysis and feedback loops to drive maturity and scale. 

What we are looking for:  

• 5–6 years’ experience within an HR Shared Services or HRIS-focused role. 
• Bachelor’s degree in Human Resources, Business Administration, or a related field. 
• Strong background in designing and implementing HR processes, frameworks and ways of working, including documentation, hand-offs and escalation paths. 
• Demonstrated experience managing and delivering exceptional HR services at scale across global, high-volume operations. 
• Hands-on experience with HRIS systems is a must, ideally using SAGE People. 
• Strong analytical skills and proficiency in Excel. 
• Demonstrated ability to drive automation, design workflows and use innovative tools or AI to streamline administrative processes. 

Why Join Us?  

• Shape important decisions in a data-driven environment where insights make a real impact. 
• Collaborate with a global team of innovators who value teamwork and continuous learning. 
• Join a publicly listed company renowned for its strong market presence. 
• Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment. 

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson. 

Challenge Accepted? 

If this opportunity is for you, apply today! 

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy.​  

Betsson Group is now hiring for a HR Shared Services Manager to take the lead of our Malta-based team and elevate the way we deliver core HR services across all our global hubs.  

If you’re passionate about creating structure, boosting efficiency and driving high-quality HR delivery at scale, this is your opportunity to make a real impact. 

The Wow 

Are you ready to take the next step in your career and gain exposure on a global scale? Betsson Group is a publicly listed company with offices in over 20 countries, recognised as a market leader and a trusted brand. Joining our team means working in a truly global environment, collaborating with colleagues across regions, and contributing to projects that shape HR services globally.  

A taster of what you will be involved with:  

• Lead and develop the HR Shared Services team, ensuring consistent delivery of core HR processes (contracting, onboarding, employee changes, offboarding). 
• Design, build and implement HR Shared Services Ways of Working and frameworks, including process ownership, documentation, hand-offs and escalation paths. 
• Drive automation and digitalisation across HR Shared Services, working with HR Systems Specialist to streamline workflows, reduce manual touchpoints and improve accuracy (e.g., auto-contract generation, workflow triggers, document issuing, notifications). 
• Apply AI and innovative tools to reduce repetitive administrative workload and increase service efficiency where appropriate. 
• Standardise and simplify HR administrative processes, removing unnecessary steps and ensuring the same quality of delivery in every location. 
• Define clear request channels and intake Ways of working so HR Shared Services operates as a structured, predictable service rather than reactive or ad hoc. 
• Create and maintain HR Process Ways of Working (handbooks, templates, checklists) to ensure consistency across all lifecycle activities. 
• Partner with HR Managers globally to ensure alignment on compliance requirements and process execution. 
• Work closely with Payroll to ensure accurate and timely transfer of data. 
• Act as operational escalation point for HR delivery issues and proactively resolve structural gaps. 
• Continuously improve service quality, using data insights, root-cause analysis and feedback loops to drive maturity and scale. 

What we are looking for:  

• 5–6 years’ experience within an HR Shared Services or HRIS-focused role. 
• At least 2 years’ experience leading a team within HR Operations or HR Shared Services. 
• Bachelor’s degree in Human Resources, Business Administration, or a related field. 
• Strong background in designing and implementing HR processes, frameworks and ways of working, including documentation, hand-offs and escalation paths. 
• Demonstrated experience managing and delivering exceptional HR services at scale across global, high-volume operations. 
• Hands-on experience with HRIS systems is a must, ideally using SAGE People. 
• Strong analytical skills and proficiency in Excel. 
• Demonstrated ability to drive automation, design workflows and use innovative tools or AI to streamline administrative processes. 

Why Join Us?  

• Shape important decisions in a data-driven environment where insights make a real impact. 
• Collaborate with a global team of innovators who value teamwork and continuous learning. 
• Join a publicly listed company renowned for its strong market presence. 
• Contribute to global projects while based in Malta. 
• Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment. 

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson. 

Challenge Accepted? 

If this opportunity is for you, apply today! 

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy.​  

You will have full P&L responsibility for the Belgian market, overseeing customer experience, lifecycle management and local marketing strategy. Your key objective is to drive sustainable revenue growth and maximize customer value. The Belgian market includes both online casino and sportsbook operations, as well as a retail sportsbook network of over 400 points of sale across the country. 

Responsibilities

• Lead and develop best in class team of local experts and professionals 

• Drive revenue growth through customer engagement 

• You will develop and implement the local market strategy and annual plans, while managing the local budget. In close collaboration with Central teams, you will review and approve quarterly market and CRM plans, ensuring that local marketing teams deliver effective strategies and measurable results for the Belgian market 

• Accountable for customer life cycle from acquisition to retention  

• Drive brand awareness through a mix of onsite and offsite marketing channels closely following any market trends 

• Ensure that customer engagement is delivered through effective customer marketing and an optimized site experience. Responsible to overview, flag and improve the customer’s experience and journeys 

• Optimise daily operations to improve quarterly performance and meet annual revenue targets 

• Responsible that all executions are compliant in their market 

• Follow closely the competition and industry/market trends 

Requirements

•  Bachelor's degree in business, sales, or marketing 
  
  
• More than 10 years’ experience in marketing or commercial positions  

• At least 3 years of experience at a senior strategic level  

• Direct experience working on Belgian market 
  
  
• Solid people management experience 
  
  
• Deep understanding of Casino and Sportsbook with a proven track record of delivering commercial success 

• Gaming retail experience will be considered an asset 

• Excellent skills in communication, both verbally and in writing 

• Excellent project management abilities in driving multiple initiatives at once 

• Results orientated and strong analytical skills 

• Proactive, driven and have a positive can-do attitude 

• Energised by a rapidly changing environment and welcome the unexpected challenges 

What you will get

• Working with a great team of people were teamwork, support and learning are our driving
• Working within a dynamic and fast paced industry.
• Competitive remuneration package and relocation support to Malta available.
• Hybrid structure with the option to work remotely twice a week.
• Healthcare plan.
• Fabulous office and work environment in one of Malta’s prime locations.
• On the job training by skilled people who have sound experience in the industry.
• Multiple company events throughout the year, and fun team building events.
• Dedicated time for training through online platforms.

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson Group is seeking a self-driven and detail-oriented CRM expert with a "can-do" attitude to join our Global CRM & Engagement department. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts. In this role you are accountable for the successful end-to-end delivery of below the line (BTL) Casino retention campaigns and communications across a variety of the group’s brands and markets. You will be measured on your ability to impact top-line KPIs; your main objectives are to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value. 

A taster of what you will be involved with: 

• Customer Communication and Campaigns: Manage and execute hyper-segmented Casino campaigns to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value through personalised interactions with customers.
• Project Management: Use JIRA to efficiently manage projects and tasks, and to maintain effective communications with all teams and relevant stakeholders.
• Automation and Scalability: Implement automated campaign journeys to increase operational efficiency and enable campaign scalability.
• CRM Budget: Utilise advanced prediction modelling to optimise the CRM spend budget. This ensures investment in the right customer segments to drive growth and minimise budget wastage.
• Campaign Optimisation: Continuously optimise offers for increased profitability by experimenting with segmentation audience and reward conditions.
• Analysis: Ensure that campaign analysis is carried out to determine the ROI, and continually tweak and improve Casino retention lifecycle offers and player communications to maximise profitability.
• Process Improvement: Identify opportunities for campaign and process improvement within your team and the broader department, quantify their impact, and drive implementation.
• Localisation and Compliance: Optimise CRM plans to be relevant and localised for each market and collaborate with local market teams to understand competitor activity, regulatory requirements, limitations, and local trends.
• Cross-Team Collaboration: Work closely with the Support team to optimise campaign customer journeys to reduce contact-drivers.
• Stakeholder Reporting: Provide reporting to senior stakeholders on the success of lifecycle activities, demonstrating a deep understanding of what motivates Casino customers.
• On-call: In addition to standard working hours, you will also work on a roster along with other Managers and Coordinators to provide afterhours support on any incidents relating to Casino retention campaigns. 

What we are looking for

• Minimum of 4 years’ CRM experience, ideally from a similar role in the iGaming industry.
• Experience from working in a multi-brand and multi-jurisdiction environment. 
• Good understanding of player segmentation, player bonuses and incentives.
• Excellent ability to interpret CRM data and derive actionable insights.
• Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
• Genuine interest in the online Casino sector with a deep understanding of the slots product category.
• Strong project management skills, enabling you to handle multiple campaigns and tasks concurrently.
• Results-driven and customer-focused mindset.
• Excellent written and verbal communication skills in English. 

EXTRA AWESOME:

• Proficiency in Spanish, Portuguese, Greek or Latvian language

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy