Scope of the Job

At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide members, guests and staff a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily.

A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

Key Responsibilities

• Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• Review all reservations prior to service identifying any/all Max Care and PWK guests Responsible for knowing all committee and founding members
• Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought after vibe/energy to the room.
• Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
• Responsible for cleanliness and organization of all reception stands and closets.
• Ensures that all reception staff is in proper  Soho approved attire/uniforms, as well as adhering to  grooming and hygiene standards. 
• Will be assigned special projects from time to time by location General Manager.
• Performs other duties as assigned by supervisor/manager

Experience Required

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
• Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.'

Join our rad Malibu location! We are looking for a Seasonal Sales Associates! LOTS OF PERKS!

Overview 

The Sales Associate is a friendly, customer-focused team member who embodies the Aviator Nation lifestyle and delivers exceptional service. Thriving in a fast-paced environment, they use creative problem-solving and a growth mindset to ensure a positive customer experience. Responsibilities include welcoming and assisting customers, offering tailored product solutions, and handling customer concerns with empathy and professionalism. They stay up-to-date on products, services, and policies while maintaining a well-presented sales floor, displays, and signage.

Key Responsibilities

• Greet and assist customers, providing exceptional service and product knowledge.
• Maintain strong knowledge of products (e.g., SKUs, fit, features).
• Operate the POS system to manage sales, returns, exchanges, and balance cash drawers.
• Support and achieve sales goals through upselling, cross-selling, and promoting in-store offers.
• Guide customers to merchandise and help increase in-store sales.
• Keep the sales floor organized, clean, and well-stocked.
• Handle inventory tasks, including restocking, shipments, and inventory counts.
• Contribute to omni-channel sales and fulfillment processes.
• Assist with store social media efforts, including taking photos.
  
  

Skills & Requirements

• Availability to work a flexible retail schedule, including weekends and holidays.
• Must have a positive attitude, high energy, and a customer-focused mindset.
• Strong communication, organizational, and attention-to-detail skills.
• Ability to maintain a professional appearance and adhere to the dress code.
• Basic reading, writing, math, and computer skills.
• Confidence in using office and retail equipment (computers, phones, printers, etc.).
  
  

Physical Requirements & Working Conditions 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
• Ability to move and lift equipment and supplies of up to 30 pounds
• Vision abilities include close, distance, color peripheral, and depth perception
• Noise level in the work environment is moderate 

This job description is not exhaustive, and you may be required to carry out other duties as  requested. 

Salary Range – California

For individuals assigned and/or hired to work in California, Aviator Nation includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of pay range is $17-21/hr.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

AMAZING BENEFITS INCLUDE BUT ARE NOT LIMITED TO:

• Medical, Dental, Vision and Retirement Benefits for Eligible Employees
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Parking!
• Employee Discounts on Food and Beverage at Dreamland
• Employee Discount tickets to Concerts and Comedy Shows at Dreamland
• Employee Discount on Merchandise
• Festival Opportunities
• Free fitness classes at Aviator Nation RIDE in Santa Monica

EEO Statement 

Aviator Nation provides equal employment opportunities to all employees and applicants for employment  and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,  national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.