Title: Systems Engineer

EdgeConneX is seeking a skilled and motivated Systems Engineer to support the global enterprise infrastructure. The candidate will play a critical role in deploying, managing and supporting our global virtual and physical server infrastructure, as well as assisting with the configuration and troubleshooting of our network infrastructure. This role requires a self-motivated & proactive individual with a strong technical background and excellent problem-solving skills.  This position is based in Singapore at our corporate office, but can be flexible to one day per week remote.  This position could also require as much as 10-20% travel regionally within APAC to support critical issues.

Primary Responsibilities

• Deploy, configure, and maintain physical and virtual server environments (VMware ESXi, vSAN, and SAN).
• Monitor and optimize infrastructure performance to ensure reliability and high availability.
• Administer enterprise storage systems, including SAN, NAS, and vSAN environments.
• Troubleshoot and resolve issues across compute, storage, and networking systems.
• Perform routine maintenance, updates, and patching of systems to ensure security and stability.
• Manage and configure Cisco network switches in support of server and storage connectivity.
• Deploy, maintain, and troubleshoot virtual machines and guest operating systems including Windows Server, Ubuntu, CentOS, and Red Hat Linux.
• Collaborate with the IT team to design and implement network solutions.
• Provide technical support and guidance to end-users and other IT staff as it related to our enterprise networks.
• Document system configurations, procedures, and troubleshooting steps.
• Provide day-to-day operational support of back-end infrastructure (physical, virtual compute and network)
• Assist in updating network design documentation and schematic diagrams
• Participate in on-call rotation, ensuring uptime of critical servers, networks, and applications.

Knowledge, Skills & Abilities:

• Strong problem-solving skills and a proactive approach to infrastructure management.
• Excellent communication skills and ability to work both independently and in a team setting.
• Ability to prioritize and manage multiple projects/responsibilities/tickets.
• Ability and willingness to create (project) documentation with diagrams to be used for cross-training purposes.
• Excellent planning and organizational skills with the ability to understand the long-term “big picture”.
• Good technical writing skills and strong attention to details

Requirements:

• Bachelor’s Degree in Computer Science or a technical related field.
• 4+ years of professional experience in systems engineering and/or administration
• Strong hands-on experience with VMware vSphere (ESXi, vCenter).
• Foundation in SAN, NAS, and vSAN technologies.
• Familiarity with scripting (Powershell, bash, etc.)
• 1+ years professional experience with Cisco switch configuration and troubleshooting.
• Proficiency in administering Windows and/or Linux server environments.
• Candidates who have worked inside a hyperscale data center are highly encouraged to apply
• Candidates who possess VMware certifications (VCP or higher) are also highly encouraged to apply
• Candidates with experience with backup and disaster recovery solutions are also highly encouraged to apply
• Candidates who have Azure experience would really make a candidate stand out.

Verification of employment with previous employers may be part of the recruitment process to ascertain that the candidate’s work history and qualifications are accurate and align with the requirements of the role. 

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges. We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

The role

Our Incident Response Technical Leads are a critical part of our Cyber Security division's success. As a Technical Lead, and a subject matter expert, you will deploy your incident response expertise in a senior delivery role across our incident response services. You will work across the full lifecycle of security incidents to help our clients respond and recover, including:

• Supporting technical incident response from first contact through to closure: you will be the primary technical resource on response cases, deploying your own expertise, creating tailored strategies for response workstreams, and offering guidance to colleagues on your project team.
• Overseeing host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, and forensics, log, malware and root cause analyses.
• Technical evidence collection from clients’ environments to prepare for forensic investigations.
• Providing containment and recovery advice to Client’s during and after cyber incidents.
• Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing your expertise with the wider cyber team through internal initiatives and programs.
• Occasionally, you may also be required to provide overarching project management support, including coordinating non-technical workstreams, and providing verbal or in-person client updates.
• Participating in an on-call rotation with the rest of the global cyber team to provide 24x7x365 client incident coverage.

Other features of the role include:

• Leadership: As a senior technical lead, you’ll have an opportunity to help lead the rest of the APAC incident response team, act as an escalation point for more junior colleagues, and help ensure work produced by the team meets quality standards.
• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients. You will have exposure to both regional and international cyber incidents.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team's work/life balance and offer flexible working options to support your wellbeing.

We're looking for:

• Direct experience working in an Incident Response or Digital Forensics team is strongly preferred, however, candidates with exposure to working with Incident Response teams, or those in roles reflecting aspects of Incident Response will be considered.
• Strong domain knowledge across computer systems and networks, including:
• Windows systems (e.g. Managing domains services, creating standard build templates, using SCCM, moderate PowerShell capabilities, etc.)
• Networking (e.g. managing firewall rules, providing guidance around network segmentation, DNS, etc.)
• Virtualisation technologies (e.g. ESXi, Hyper-V, etc.)
• Endpoint Detection & Response solutions.
• The candidate must be able to demonstrate experience conducting forensic investigations, in particular relating to Windows systems. Additional experience conducting investigations into Linux and MacOS systems is preferred.
• Demonstrable understanding of core incident response workstreams, including containment and restoration/recovery is a benefit.
• You are comfortable using scripting to solve cyber security problems and ideally be able to demonstrate an interest in doing so, e.g. through your own research projects or prior experience.
• A critical and investigative mindset. You should be comfortable solving problems with limited information and guidance, developing proportionate strategies to achieve timely outcomes.
• Clear demonstrable knowledge of cyber threat actors, and their tactics, techniques, and procedures.
• Strong communication skills. You should be comfortable speaking to people at all levels of an organization, from the board of directors to the technical teams.
• It is preferred (but not required) that candidates hold one of the following certifications (or equivalent) GCFE, GCFA, GCIH, GNFA. However, holding any of the following is also beneficial: EnCE, CFSR, CISSP, GREM, CCNA, MCFE, OSCP, Network+ and Security+
• A working proficiency in another language (such as Malay, Tamil, Mandarin, Cantonese, Vietnamese) is also beneficial, although not required.

The successful candidate must have permission to work in Malaysia by the start of their employment.

OUR BENEFITS

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:

• 20 days paid holiday each year: in addition to public holidays, as well as 1 additional day of leave for every year you work at S-RM up to a maximum of 5 days.
• Flexible working: work a minimum of two days a week in the office and the remainder remotely, choose your hours between 7am and 7pm.
• Pension scheme: S-RM contributes to Employees Provident Fund (EPF) in accordance with legislative requirements.
• Life Insurance: help someone you love should something happen to you. (Further details coming soon.)
• Company-paid private medical and dental insurance. (Further details coming soon.)
• Company-paid maternity, paternity and fertility treatment leave.
• Employee Assistance Programme: free access to specialist support services, including counselling, as well as an online portal of useful articles, tips and tools. Available 24/7, 365 days a year.

The role will be based in our office in Kuala Lumpur. However, we have flexible working arrangements available.

ASSOCIATE (FORENSICS LEAD), INCIDENT RESPONSE APAC

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us

The role

Our Incident Response Associates are a critical part of our Cyber Security division's success.

As a Forensics Lead on our Incident Response team, you will deploy your expertise in a delivery role across our various incident response services, with a particular focus on forensic investigations into complex cyber incidents.

You will work across the full lifecycle of security incidents to help our clients respond and recover, including:

• Supporting technical incident response from first contact through to closure: you will be a technical resource on response cases, deploying your own expertise, creating tailored strategies for response workstreams, and offering guidance to colleagues on your project team. You may also be supported by more senior technical team members where appropriate.

Overseeing host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, and forensics, log, malware and root cause analyses..

• Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
• Participating in an on-call rotation to provide 24x7x365 client incident coverage.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team's work/life balance and offer flexible working options to support your wellbeing.

We're looking for:

• Direct experience working in an Incident Response or Digital Forensics team is strongly preferred, however, candidates with exposure to working with Incident Response teams, or those in roles reflecting aspects of Incident Response will be considered.
• A fundamental understanding of computer systems and networks, including:
  • Windows systems (e.g. Managing domains services, creating standard build templates, using SCCM, moderate PowerShell capabilities, etc.)
  • Networking (e.g. managing firewall rules, providing guidance around network segmentation, DNS, etc.)
  • Virtualisation technologies (e.g. ESXi, Hyper-V, etc.)
  • Endpoint Detection & Response solutions.
• The candidate must be able to demonstrate experience conducting forensic investigations, in particular relating to Windows systems. Additional experience conducting investigations into Linux and MacOS systems is preferred.
• Demonstrable understanding of core incident response workstreams, including containment and restoration/recovery is a benefit.
• A critical and investigative mindset. You should be comfortable solving problems with limited information and guidance, developing proportionate strategies to achieve timely outcomes.
• Clear demonstrable knowledge of cyber threat actors, and their tactics, techniques, and procedures.
• Strong communication skills. You should be comfortable speaking to people at all levels of an organization, from the board of directors to the technical teams.
• It is preferred, but not required, that candidates hold one of the following certifications (or equivalent) GCFE, GCFA, GCIH, GNFA. However, holding any of the following is beneficial: EnCE, CFSR, CISSP, GREM, CCNA, MCFE, OSCP, Network+ and Security+
• A working proficiency in another language (such as Malay, Tamil, Mandarin, Cantonese, Vietnamese) is also beneficial, although not required.

The successful candidate must have permission to work in Malaysia by the start of their employment.

OUR BENEFITS

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:

• 20 days paid holiday each year: in addition to public holidays, as well as 1 additional day of leave for every year you work at S-RM up to a maximum of 5 days.
• Flexible working: work a minimum of two days a week in the office and the remainder remotely, choose your hours between 7am and 7pm.
• Pension scheme: S-RM contributes to Employees Provident Fund (EPF) in accordance with legislative requirements.
• Life Insurance: help someone you love should something happen to you. 
• Company-paid private medical and dental insurance. 
• Company-paid maternity, paternity and fertility treatment leave.

Employee Assistance Programme: free access to specialist support services, including counselling, as well as an online portal of useful articles, tips and tools. Available 24/7, 365 days a yea

The role will be based in our office in Kuala Lumpur. However, we have flexible working arrangements available.